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Troubleshooting
•
Ensure that the correct optional dilution factor (or uL added in the case of
Qubit
®
assays) is entered into the appropriate Run screen field
before
a
measurement is made.
•
Ensure all samples and standards are treated identically in terms of incubation
times and temperature.
•
Minimize assay tube and solution temperature fluctuations as these may
impact the accuracy of the measurement.
•
Do not label the side of an assay tube as this could interfere with the sample
measurement.
Additional troubleshooting resources (technical notes and FAQ's) are available at
www.denovix.com.
Software Errors
Pop-up messages will provide guidance for software-based errors or invalid user
actions. In most cases, simply relaunching the app will allow the user to continue
to make measurements. Update the software using the
Updater
app if
experiencing a reoccurring software error.
Contact DeNovix Customer Support 302-442-6911 or
if
additional help is required. Please include the serial number of your instrument
when contacting Customer Support by email. The serial number may be found on
the bottom of the instrument.
Outside of the US, please contact your local distributor for assistance.
Printer and Barcode Scanner
The DS-11 FX is compatible with selected DYMO printers
*
and Opticon OPI 3601
USB barcode scanners. For accessory product troubleshooting and warranty
information, please contact the manufacturer of the product. DeNovix support is
limited to the specific use of the product with a DS-11 FX instrument.
*
Please refer to
www.denovix
for a list of supported Dymo printers.
92
Summary of Contents for DS-11 FX+
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