Error messages
Description
SHUTDOWN FAILURE
A chip on the system board may be malfunctioning. Run the
System Set
tests in
Dell Diagnostics
. If the message reappears,
Contact Dell
.
TIME-OF-DAY CLOCK LOST POWER
System configuration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If the
problem persists, try to restore the data by entering the System
Setup program, then immediately exit the program. If the message
reappears,
Contact Dell
.
TIME-OF-DAY CLOCK STOPPED
The reserve battery that supports the system configuration
settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists,
Contact Dell
.
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP
PROGRAM
The time or date stored in the system setup program does not
match the system clock. Correct the settings for the
Date and
Time
options.
TIMER CHIP COUNTER 2 FAILED
A chip on the system board may be malfunctioning. Run the
System Set
tests in
Dell Diagnostics
.
UNEXPECTED INTERRUPT IN PROTECTED MODE
The keyboard controller may be malfunctioning, or a memory
module may be loose. Run the
System Memory
tests and the
Keyboard Controller
test in
Dell Diagnostics
or
Contact Dell
.
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY
Insert a disk into the drive and try again.
System error messages
Table 8. System error messages
System message
Description
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help in
resolving this problem, please note this
checkpoint and contact Dell Technical Support
The computer failed to complete the boot routine three
consecutive times for the same error.
CMOS checksum error
RTC is reset,
BIOS Setup
default has been loaded.
CPU fan failure
CPU fan has failed.
System fan failure
System fan has failed.
Hard-disk drive failure
Possible hard disk drive failure during POST.
Keyboard failure
Keyboard failure or loose cable. If reseating the cable does not solve
the problem, replace the keyboard.
No boot device available
No bootable partition on hard disk drive, the hard disk drive cable is
loose, or no bootable device exists.
•
If the hard drive is your boot device, ensure that the cables are
connected and that the drive is installed properly and
partitioned as a boot device.
•
Enter system setup and ensure that the boot sequence
information is correct.
No timer tick interrupt
A chip on the system board might be malfunctioning or
motherboard failure.
40
Troubleshooting your computer
