Dell Vostro 3480 Service Manual Download Page 91 | Manualshive

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background image

•

Power adapter is connected and the battery is fully charged.

•

Computer is running on battery and the battery has more than 5 percent charge.

•

Computer is in sleep state, hibernation, or turned off.

The power and battery-status light blinks amber along with beep codes indicating failures.

For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.

The following table shows different power and battery-status light patterns and associated problems.

Table 4. LED codes

Diagnostic light codes

Problem description

2,1

Processor failure

2,2

System board: BIOS or ROM (Read-Only Memory) failure

2,3

No memory or RAM (Random-Access Memory) detected

2,4

Memory or RAM (Random-Access Memory) failure

2,5

Invalid memory installed

2,6

System-board or chipset error

2,7

Display failure

3,1

Coin-cell battery failure

3,2

PCI, video card/chip failure

3,3

Recovery image not found

3,4

Recovery image found but invalid

3,5

Power-rail failure

3,6

System BIOS Flash incomplete

3,7

Management Engine (ME) error

Camera status light:

Indicates whether the camera is in use.

•

Solid white — Camera is in use.

•

Off — Camera is not in use.

Caps Lock status light:

Indicates whether Caps Lock is enabled or disabled.

•

Solid white — Caps Lock enabled.

•

Off — Caps Lock disabled.

Flashing BIOS (USB key)

1

Follow the procedure from step 1 to step 7 in "

Flashing the BIOS

" to download the latest BIOS setup program file.

2

Create a bootable USB drive. For more information see the knowledge base article

at

www.dell.com/support

3

Copy the BIOS setup program file to the bootable USB drive.

4

Connect the bootable USB drive to the computer that needs the BIOS update.

5

Restart the computer and press

F12

when the Dell logo is displayed on the screen.

6

Boot to the USB drive from the

One Time Boot Menu

.

7

Type the BIOS setup program filename and press

Enter

.

8

The

BIOS Update Utility

appears. Follow the instructions on the screen to complete the BIOS update.

Troubleshooting

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Summary of Contents for Vostro 3480

Page 1: ...Dell Vostro 3480 Service Manual Regulatory Model P89G Regulatory Type P89G005 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 01 Rev A00 ...

Page 3: ...tane memory 12 Disabling Intel Optane memory 13 3 Removing and installing components 14 Recommended tools 14 Screw list 14 Secure Digital Card 15 Removing the Secure Digital Card 15 Installing the Secure Digital Card 15 Base cover 16 Removing the base cover 16 Installing the base cover 17 Battery 19 Lithium ion battery precautions 19 Removing the battery 20 Installing the battery 20 Memory modules...

Page 4: ...1 Removing the VGA daughterboard 41 Installing the VGA daughterboard 42 Speakers 43 Removing the speakers 43 Installing the speakers 45 IO board 46 Removing the IO board 46 Installing the IO board 48 Touchpad 49 Removing the touch pad assembly 49 Installing the touch pad assembly 51 Display assembly 53 Removing the display assembly 53 Installing the display assembly 57 Power button board 59 Removi...

Page 5: ...lay back cover and antenna assembly 85 Removing the display back cover 86 Installing the display back cover 87 Palm rest and keyboard assembly 87 Removing the palmrest and keyboard assembly 88 4 Troubleshooting 90 Enhanced Pre Boot System Assessment ePSA diagnostics 90 Running the ePSA diagnostics 90 System diagnostic lights 90 Flashing BIOS USB key 91 Flashing the BIOS 92 Backup media and recover...

Page 6: ...trostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not...

Page 7: ...e computer is unplugged to ground the system board NOTE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer After working inside your computer About this task After you complete any replacement procedure ensure that you connect any external devic...

Page 8: ...t 1 2 volts compared to DDR3 which requires 1 5 volts of electrical power to operate DDR4 also supports a new deep power down mode that allows the host device to go into standby without needing to refresh its memory Deep power down mode is expected to reduce standby power consumption by 40 to 50 percent DDR4 Details There are subtle differences between DDR3 and DDR4 memory modules as listed below ...

Page 9: ...e such as a DVD player or A V receiver and a compatible digital audio and or video monitor such as a digital TV DTV The intended applications for HDMI TVs and DVD players The primary advantage is cable reduction and content protection provisions HDMI supports standard enhanced or high definition video plus multichannel digital audio on a single cable NOTE The HDMI 1 4 will provide 5 1 channel audi...

Page 10: ... player and the DTV enabling new functionality USB features Universal Serial Bus or USB was introduced in 1996 It dramatically simplified the connection between host computers and peripheral devices like mice keyboards external drivers and printers Let s take a quick look on the USB evolution referencing to the table below Table 1 USB evolution Type Data Transfer Rate Category Introduction Year US...

Page 11: ...meras etc USB 2 0 may not be fast enough Furthermore no USB 2 0 connection could ever come close to the 480Mbps theoretical maximum throughput making data transfer at around 320Mbps 40MB s the actual real world maximum Similarly USB 3 0 USB 3 1 Gen 1 connections will never achieve 4 8Gbps We will likely see a real world maximum rate of 400MB s with overheads At this speed USB 3 0 USB 3 1 Gen 1 is ...

Page 12: ...rage accelerator It neither replaces nor adds to the memory RAM installed on your computer NOTE Intel Optane memory is supported on computers that meet the following requirements 7th Generation or higher Intel Core i3 i5 i7 processor Windows 10 64 bit version 1607 or higher Intel Rapid Storage Technology driver version 15 9 1 1018 or higher Table 2 Intel Optane memory specifications Feature Specif...

Page 13: ...removing the SATA storage device accelerated by the Intel Optane memory module from the computer Steps 1 On the taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is displayed 3 On the Intel Optane memory tab click Disable to disable the Intel Optane memory 4 Click Yes if you accept the warning ...

Page 14: ...Screw list The table provides the list of screws that are used for securing different components Table 3 Screw list Component Screw type Quantity Screw image Base cover M2 5x6 6 NOTE Screw color may vary depending on the configuration ordered Battery M2x3 4 Display panel M2x2 4 System Fan M2x5 2 VGA daughterboard M2x3 2 Hard drive assembly M2x3 4 Hard drive bracket M3x3 4 Heat sink discrete M2x3 3...

Page 15: ...M2x4 1 Touchpad M2x2 6 Wireless card bracket M2x3 1 Secure Digital Card Removing the Secure Digital Card Prerequisite 1 Follow the procedure in Before working inside your computer Steps 1 Push the Secure Digital card to release it from the computer 2 Slide the Secure Digital card out of the computer Installing the Secure Digital Card 1 Slide the Secure Digital into the slot until it clicks into pl...

Page 16: ...1 Loosen the three captive screws 1 2 Remove the six M2 5x6 screws that secure the base cover to the palmrest and keyboard assembly 2 3 Pry the base cover from the top right corner 1 and continue to open the right side of the base cover 2 4 Lift the left side of the base cover and remove it off the system 3 16 Removing and installing components ...

Page 17: ...nstalling the base cover Steps 1 Place the base cover on the palmrest and keyboard assembly 1 2 Press the right side of the base cover until it snaps into place 2 3 Removing and installing components 17 ...

Page 18: ...3 Tighten the three captive screws and replace the six M2 5x6 screws that secure the base cover to the palmrest and keyboard assembly 1 2 18 Removing and installing components ...

Page 19: ...Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a Lithium ion battery can be dangerous In such an instance t...

Page 20: ...ws that secure the battery to the palmrest and keyboard assembly 2 3 Lift the battery off the palmrest and keyboard assembly 3 Installing the battery Steps 1 Align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly 1 2 Replace the four M2x3 screws that secure the battery to the palmrest and keyboard assembly 2 3 Connect the battery cable to the system board 3...

Page 21: ...ing the memory module Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery Steps 1 Pry the clips securing the memory module until the memory module pops up 1 2 Remove the memory module from the memory module slot 2 Removing and installing components 21 ...

Page 22: ...e with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 1 3 Press the memory module down until the clips secure it 2 NOTE If you do not hear the click remove the memory module and reinstall it 22 Removing and installing components ...

Page 23: ...efore working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery Steps 1 Remove the single M2x3 screw that secures the WLAN card bracket to the system board 1 2 Slide and remove the WLAN card bracket that secures the WLAN cables 2 3 Disconnect the WLAN cables from the connectors on the WLAN card 4 Lift the WLAN card away from the connector 4 Removing and ...

Page 24: ...r it Steps 1 Insert the WLAN card into the connector on the system board 1 2 Connect the WLAN cables to the connectors on the WLAN card 2 3 Place the WLAN card bracket to secure the WLAN cables 3 4 Replace the single M2x3 screw to secure the WLAN bracket to the WLAN card 4 24 Removing and installing components ...

Page 25: ... Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery Steps 1 Loosen the captive screw that secures the thermal plate to the palmrest and keyboard assembly 1 2 Remove the single M2x3 screw that secures the thermal plate to the palmrest and keyboard assembly 2 3 Slide and remove the thermal plate from the solid state dr...

Page 26: ...rmal plate 1 6 Lift the solid state drive off the thermal plate 2 Installing the M 2 2230 Solid state drive Steps 1 Place the solid state drive into the slot of the thermal plate 1 2 Replace the single M2x2 screw that secures the solid state drive to the thermal plate 2 26 Removing and installing components ...

Page 27: ... the captive screw that secures the thermal plate to the palmrest and keyboard assembly 3 6 Replace the single M2x3 screw that secures the thermal plate to the palmrest and keyboard assembly 4 Next steps 1 Replace the battery 2 Replace the base cover 3 Replace the SD memory card 4 Follow the procedure in after working inside your computer Removing and installing components 27 ...

Page 28: ...d assembly 2 3 Slide and remove the thermal plate from the solid state drive Intel Optane slot 3 4 Slide and lift the solid state drive Intel Optane off the palmrest and keyboard assembly 4 Installing the M 2 2280 Solid state drive or Intel Optane memory Optional Steps 1 Slide and insert the tab solid state drive Intel Optane into the solid state drive Intel Optane slot 1 2 2 Tighten the captive s...

Page 29: ...ry Removing the coin cell Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery Steps 1 Using a plastic scribe gently pry the coin cell battery out of the slot on the I O board 1 2 Remove the coin cell battery away from the system 2 Removing and installing components 29 ...

Page 30: ...coin cell battery Steps 1 With the positive side facing up insert the coin cell battery into the battery socket on the I O board 1 2 Press the battery until it clicks into place 2 30 Removing and installing components ...

Page 31: ...n before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery Steps 1 Lift the latch and disconnect the hard drive cable from the system board 1 2 Remove the four M2x3 screws that secure the hard drive assembly to the palm rest and keyboard assembly 2 3 Lift the hard drive assembly along with its cable off the palm rest and keyboard assembly 3 Remov...

Page 32: ...he interposer from the hard drive assembly 5 Remove the four M3x3 screws that secure the hard drive bracket to the hard drive 1 6 Lift the hard drive bracket off the hard drive 2 32 Removing and installing components ...

Page 33: ...screw holes on the hard drive bracket with the screw holes on the hard drive 1 2 Replace the four M3x3 screws that secure the hard drive bracket to the hard drive 2 3 Connect the interposer to the hard drive assembly Removing and installing components 33 ...

Page 34: ...secure the hard drive assembly to the palm rest and keyboard assembly 2 6 Connect the hard drive cable to the system board and close the latch to secure the cable 3 Next steps 1 Replace the battery 2 Replace the base cover 3 Replace the SD memory card 4 Follow the procedure in after working inside your computer 34 Removing and installing components ...

Page 35: ...attery 5 Remove the hard drive assembly Steps 1 Disconnect the fan cable and display cable from the system board 1 2 2 Unroute the display cable from the routing guides on the fan 3 3 Remove the two M2x5 screws that secure the fan to the palm rest and keyboard board assembly 1 4 Lift the fan off the palm rest and keyboard board assembly 2 Removing and installing components 35 ...

Page 36: ...lign the screw holes on the fan with the screw holes on to the palm rest and keyboard board assembly 1 2 Replace the two M2x5 screws that secure the fan to the palm rest and keyboard board assembly 2 36 Removing and installing components ...

Page 37: ...3 Route the display cable through the routing guides on the fan 1 4 Connect the display cable and fan cable to the system board 2 3 Removing and installing components 37 ...

Page 38: ...he procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the hard drive assembly 6 Remove the system fan Steps 1 Loosen the four captive screws that secure the heatsink to the system board 1 NOTE Loosen the screws in the order of the callout numbers 1 2 3 4 as indicated on the heatsink 2 Lift the heatsink off the system b...

Page 39: ...he heatsink to the system board 2 Next steps 1 Replace the system fan 2 Replace the hard drive assembly 3 Replace the battery 4 Replace the base cover 5 Replace the SD memory card 6 Follow the procedure in after working inside your computer Removing the heatsink discrete Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover ...

Page 40: ...d 2 3 Lift the heatsink off the system board 3 Installing the heatsink discrete Steps 1 Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board 1 2 Replace the three M2x3 screws that secure the heatsink to the system board 2 3 In sequential order as indicated on the heatsink tighten the four captive screws that secure the heatsink t...

Page 41: ...tes 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the VGA daughterboard cable from the VGA daughterboard 1 2 Remove the two M2x3 screws that secure the VGA daughterboard to the palm rest and keyboard assembly 2 3 Lift the VGA daughterboard away from the system 3 Removing and installing compo...

Page 42: ... on the VGA daughterboard with the screw holes on the palm rest and keyboard assembly 1 2 Replace the two M2x3 screws that secure the VGA daughterboard on the palm rest and keyboard assembly 2 3 Connect the VGA daughterboard cable to the VGA daughterboard 3 42 Removing and installing components ...

Page 43: ...eakers Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the M2 SSD Steps 1 Disconnect the speaker cable from the system board 1 2 Unroute and remove the speaker cable from the routing guides on palm rest and keyboard assembly 2 Removing and installing components 43 ...

Page 44: ...3 Lift the speakers along with the cable off the palm rest and keyboard assembly 3 44 Removing and installing components ...

Page 45: ...re replacing the speakers Steps 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest and keyboard assembly 1 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 1 3 Connect the speaker cable to the system board 2 Removing and installing components 45 ...

Page 46: ...llow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the speakers Steps 1 Open the latch and disconnect the hard drive cable from the system board 1 2 Open the latch and disconnect the I O board cable from the system board 2 3 Peel the I O board cable from the palm rest and keyboard assembly 3 46 Removing and in...

Page 47: ... the two M2x4 screws that secure the I O board to the palm rest and keyboard assembly 1 5 Lift the I O board along with the cable off the palm rest and keyboard assembly 2 Removing and installing components 47 ...

Page 48: ... secure the I O board to the palm rest and keyboard assembly 2 3 Adhere the I O board cable to the palm rest and keyboard assembly 1 4 Connect the I O board cable to the system board and close the latch to secure the cable 2 5 Connect the hard drive cable to the system board and close the latch to secure the cable 3 48 Removing and installing components ...

Page 49: ... the touch pad assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery Steps 1 Remove the two M2x2 screws that secure the touch pad bracket to the palmrest and keyboard assembly 1 2 Lift the touch pad bracket off the palm rest and keyboard assembly 2 Removing and installing components 49 ...

Page 50: ...4 Peel the tape that secures the touch pad to the palmrest and keyboard assembly 2 5 Remove the four M2x2 screws that secure the touch pad to the palmrest and keyboard assembly 1 6 Lift the touch pad off the palmrest and keyboard assembly 2 50 Removing and installing components ...

Page 51: ...able on the palm rest and keyboard assembly and the gap on either sides of the touch pad is equal Steps 1 Place the touch pad into the slot on the palmrest and keyboard assembly 1 2 Replace the four M2x2 screws that secure the touch pad to the palmrest and keyboard assembly 2 Removing and installing components 51 ...

Page 52: ...ble into its connector on the system board and close the latch to secure the cable 2 5 Place the touch pad bracket into the slot on the palmrest and keyboard assembly 1 6 Replace the two screws M2x2 that secure the touch pad bracket to the palmrest and keyboard assembly 2 52 Removing and installing components ...

Page 53: ...re working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN 6 Remove the hard drive assembly Steps 1 Peel off the tape securing the wireless antenna from the system board 1 2 Open the latch and disconnect the display cable from the system board 2 3 Unroute the display cable from the routing guides on the palmrest and keyboard assembly ...

Page 54: ...4 Remove the four M2 5x6 screws that secure the left and right hinges to the system board and palmrest and keyboard assembly 54 Removing and installing components ...

Page 55: ...5 Lift the palmrest and keyboard assembly at an angle Removing and installing components 55 ...

Page 56: ...6 Slide and remove the palmrest and keyboard assembly off the display assembly 7 After performing all the preceding steps you are left with display assembly 56 Removing and installing components ...

Page 57: ...mum before replacing the display assembly on the palmrest and keyboard assembly Steps 1 Align and place the palmrest and keyboard assembly under the hinges on the display assembly 1 2 Press the hinges down on the system board and palmrest and keyboard assembly 2 Removing and installing components 57 ...

Page 58: ...3 Replace the four M2 5x6 screws that secure the left and right hinges to the system board and palmrest and keyboard assembly 58 Removing and installing components ...

Page 59: ...xt steps 1 Replace the hard drive assembly 2 Replace the WLAN 3 Replace the battery 4 Replace the base cover 5 Replace the SD memory card 6 Follow the procedure in after working inside your computer Power button board Removing the power button board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover Removing and installin...

Page 60: ...n board to the palmrest and keyboard assembly 3 4 Lift the power button board along with the cable off the palmrest and keyboard assembly 4 Installing the power button board Steps 1 Place the power button board into the slot on the palmrest and keyboard assembly 1 2 Replace the two M2x3 screws that secure the power button board to the palmrest and keyboard assembly 2 3 Affix the power button cable...

Page 61: ...e the base cover 8 Replace the SD memory card 9 Follow the procedure in after working inside your computer Power button Removing the power button Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN 6 Remove the hard drive assembly Removing and installing components 61 ...

Page 62: ... assembly 10 Remove the power button board Step Lift the power button off the palmrest and keyboard assembly Installing the power button Step Using the alignment posts align and place the power button on the palmrest and keyboard assembly 62 Removing and installing components ...

Page 63: ... Replace the base cover 9 Replace the SD memory card 10 Follow the procedure in after working inside your computer System board Removing the system board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN 6 Remove the SSD 7 Remove the hard drive assembly Removing and installing compo...

Page 64: ...les from the system board a Power adapter port cable 1 b eDP cable 2 c IO board cable 3 d Touchpad cable 4 e Keyboard cable 5 f Speaker cable 6 2 Remove the single M2x4 screw that secures the system board to the palmrest and keyboard assembly 1 3 Flip the system board off the palmrest and keyboard assembly 2 64 Removing and installing components ...

Page 65: ...4 Disconnect the VGA daughterboard cable from the system board 1 5 Lift the system board off the palm rest and keyboard assembly 2 Removing and installing components 65 ...

Page 66: ... place the system board on the palmrest and keyboard assembly 2 3 Align the screw hole on the system board with the screw hole on the palmrest and keyboard assembly 1 4 Replace the single M2x4 screw that secures the system board to the palmrest and keyboard assembly 2 66 Removing and installing components ...

Page 67: ...Connect the following cables to the system board a Speaker cable 1 b Keyboard cable 2 c Touchpad cable 3 d IO board cable 4 e eDP cable 5 f Power adapter port cable 6 Removing and installing components 67 ...

Page 68: ...assembly 6 Replace the SSD 7 Replace the WLAN 8 Replace the battery 9 Replace the base cover 10 Replace the SD memory card 11 Follow the procedure in after working inside your computer Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in before working inside your computer 68 Removing and installing components ...

Page 69: ...e heatsink 11 Remove the display assembly 12 Remove the power button board 13 Remove the system board Steps 1 Remove the single M2x3 screw that secures the power adapter port to the palmrest and keyboard assembly 1 2 Peel the adhesive off the power adapter port cable 2 3 Lift the power adapter port along with its cable off the palmrest and keyboard assembly 3 Removing and installing components 69 ...

Page 70: ...cable to the palmrest and keyboard assembly 3 Next steps 1 Remove the system board 2 Replace the power button board 3 Replace the display assembly 4 Replace the hard drive assembly 5 Replace the system fan 6 Replace the heatsink 7 Replace the SSD 8 Replace the memory 9 Replace the WLAN 10 Replace the battery 11 Replace the base cover 12 Replace the SD memory card 13 Follow the procedure in after w...

Page 71: ...ve the memory 6 Remove the WLAN 7 Remove the SSD 8 Remove the hard drive assembly 9 Remove the system fan 10 Remove the heatsink 11 Remove the display assembly Steps 1 Push both sides of the display hinge cover and lift it from the display back cover and antenna assembly 2 Pry the display bezel to release it from the display back cover and antenna assembly 1 Removing and installing components 71 ...

Page 72: ...lay back cover and antenna assembly 2 Installing the display bezel Steps 1 Align the display bezel with the display back cover and antenna assembly and then gently snap the display bezel into place 1 2 72 Removing and installing components ...

Page 73: ...2 Insert the tabs on the display hinge cover to the slots on the display back cover and antenna assembly 3 Snap the display hinge cover into place Removing and installing components 73 ...

Page 74: ...ace the SSD 6 Replace the WLAN 7 Replace the memory 8 Replace the battery 9 Replace the base cover 10 Replace the SD memory card 11 Follow the procedure in after working inside your computer Camera Removing the camera Prerequisites 1 Follow the procedure in before working inside your computer 74 Removing and installing components ...

Page 75: ...teps 1 Using a plastic scribe gently pry the camera off the display back cover and antenna assembly 1 2 Disconnect the camera cable from the camera module 2 3 Lift the camera module from the display back cover and antenna assembly 3 Installing the camera Steps 1 Connect the camera cable to the camera module 1 2 Using the alignment post adhere the camera module on the display back cover and antenna...

Page 76: ...he heatsink 6 Replace the SSD 7 Replace the WLAN 8 Replace the battery 9 Replace the base cover 10 Replace the SD memory card 11 Follow the procedure in after working inside your computer Display panel Removing the display panel Prerequisites 1 Follow the procedure in before working inside your computer 76 Removing and installing components ...

Page 77: ...e camera Steps 1 Remove the four M2x2 screws that secure the display panel to the display back cover and antenna assembly 1 2 Lift the display panel and turn it over 2 3 Peel the tape that secures the display cable to the back of the display panel 1 4 Lift the latch and disconnect the display cable from the display panel cable connector 2 5 Lift the display panel away from the display back cover a...

Page 78: ...onnect the display cable to the connector at the back of the display panel and close the latch to secure the cable 1 2 Adhere the tape that secures the display cable to the back of the display panel 2 78 Removing and installing components ...

Page 79: ...enna assembly 3 4 Align the screw holes on the display panel with the screw holes on the display back cover and antenna assembly 1 5 Replace the four M2x2 screws that secure the display panel to the display back cover and antenna assembly 2 Removing and installing components 79 ...

Page 80: ... the hard drive assembly 5 Replace the system fan 6 Replace the heatsink 7 Replace the SSD 8 Replace the WLAN 9 Replace the battery 10 Replace the base cover 11 Replace the SD memory card 12 Follow the procedure in after working inside your computer Display hinges 80 Removing and installing components ...

Page 81: ... Remove the hard drive assembly 8 Remove the system fan 9 Remove the heatsink 10 Remove the display assembly 11 Remove the display bezel 12 Remove the camera 13 Remove the display panel Steps 1 Remove the 10 M2 5x2 5 screws that secure the hinges to the display back cover and antenna assembly 1 2 Lift the hinges and brackets off the display back cover and antenna assembly 2 Removing and installing...

Page 82: ... and antenna assembly 2 Next steps 1 Replace the display panel 2 Replace the camera 3 Replace the display bezel 4 Replace the display assembly 5 Replace the hard drive assembly 6 Replace the system fan 7 Replace the heatsink 8 Replace the SSD 9 Replace the WLAN 10 Replace the battery 11 Replace the base cover 12 Replace the SD memory card 13 Follow the procedure in after working inside your comput...

Page 83: ...ssembly 8 Remove the system fan 9 Remove the heatsink 10 Remove the display assembly 11 Remove the display bezel 12 Remove the camera 13 Remove the display panel 14 Remove the display hinges Steps 1 Remove the camera cable and the display cable from the routing guides on the display back cover and antenna assembly 1 2 Lift the camera cable and the display cable off the display back cover and anten...

Page 84: ...e the display cable and camera cable on the display back cover and antenna assembly 1 2 Route the display cable and camera cable through the routing guides on the display back cover and antenna assembly 2 84 Removing and installing components ...

Page 85: ...embly 6 Replace the hard drive assembly 7 Replace the system fan 8 Replace the heatsink 9 Replace the SSD 10 Replace the WLAN 11 Replace the battery 12 Replace the base cover 13 Replace the SD memory card 14 Follow the procedure in after working inside your computer Display back cover and antenna assembly Removing and installing components 85 ...

Page 86: ...N 6 Remove the SSD 7 Remove the hard drive assembly 8 Remove the system fan 9 Remove the heatsink 10 Remove the display assembly 11 Remove the display bezel 12 Remove the camera 13 Remove the display panel 14 Remove the display hinges 15 Remove the display cable About this task After performing all the preceding steps you are left with the display back cover 86 Removing and installing components ...

Page 87: ...eplace the camera 5 Replace the display bezel 6 Replace the display assembly 7 Replace the hard drive assembly 8 Replace the system fan 9 Replace the heatsink 10 Replace the SSD 11 Replace the WLAN 12 Replace the battery 13 Replace the base cover 14 Replace the SD memory card 15 Follow the procedure in after working inside your computer Palm rest and keyboard assembly Removing and installing compo...

Page 88: ...l battery 10 Remove the hard drive assembly 11 Remove the system fan 12 Remove the heatsink 13 Remove the VGA daughterboard 14 Remove the IO board 15 Remove the touchpad 16 Remove the display assembly 17 Remove the power button board 18 Remove the power button 19 Remove the display hinges 20 Remove the power adapter port 21 Remove the system board About this task After performing the preceding ste...

Page 89: ...Removing and installing components 89 ...

Page 90: ...sts for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Running the ePSA diagnostics 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is disp...

Page 91: ... Coin cell battery failure 3 2 PCI video card chip failure 3 3 Recovery image not found 3 4 Recovery image found but invalid 3 5 Power rail failure 3 6 System BIOS Flash incomplete 3 7 Management Engine ME error Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled S...

Page 92: ...rating system on your Dell PC For more information see Dell Windows Backup Media and Recovery Options WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide ...

Page 93: ...ne based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate servic...

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