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Contacting Dell

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Topics:

For Dell Visor VR118:

For Dell Visor Controllers VRC100:

For Dell Visor VR118:

11

Contacting Dell

27

Summary of Contents for Visor VR118

Page 1: ...Dell Visor with Controllers VRP100 Dell Visor VR118 Dell Visor Controllers VRC100 User s Guide ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 11 Rev A01 ...

Page 3: ...6 Setting up the Windows Mixed Reality experience 13 Alternative Visor Controller Pairing Method 17 Room Calibration Process 18 7 Technical Specifications 19 8 Frequently Asked Questions 21 9 Troubleshooting 23 Bluetooth Best Practices 23 10 Statutory information 26 Warranty 26 11 Contacting Dell 27 For Dell Visor VR118 27 For Dell Visor Controllers VRC100 28 Contents 3 ...

Page 4: ...e the PC and headset to a different room Listen to high quality audio headphones required Navigate the virtual world using the Dell Visor Controllers VRC100 sold separately Play VR games Watch 360 videos Interact and play games with friends and family in social applications separate software application purchase required Watch Live events Talk to Cortana as a personal assistant Cortana with voice ...

Page 5: ...ell Visor VR118 CAUTION The Mixed Reality headset should not be used by children under the age of 13 as they are in a critical period of visual development Children above the age of 13 can use the headset under adult supervision closely monitored during and after use for any decrease in multi tasking abilities hand eye coordination balance and or disorientation 2 Important Information 5 ...

Page 6: ...on if something is missing Figure 1 Box contents of VR118 Dell Visor VR118 Quick Setup Guide Safety Environmental and Regulatory Information SERI Dell Visor Controllers VRC100 The Dell Visor Controllers VRC100 ships with the components shown below Ensure that you have received all the components and contact Dell see your invoice for contact information if something is missing 3 6 Box Contents ...

Page 7: ...ick Setup Guide Safety Environmental and Regulatory Information SERI Dell Visor with Controllers VRP100 The Dell Visor with Controllers VRP100 ships with all of the components of Dell Visor VR118 and Dell Visor Controllers VRC100 as shown above Box Contents 7 ...

Page 8: ...SVGA 800 x 600 or greater Bit depth 32 bits of color per pixel Monitor Connected external or integrated display required for setup and while using the headset Memory 8 GB DDR3 or greater with 10 GB additional free space in the hard drive Connectivity 1x available USB port for headset USB 3 0 Type A or USB 3 0 Type C NOTE USB must supply a minimum of 900 mA Connector adapter required for USB 3 0 Ty...

Page 9: ...ws Edition Mixed Reality Included NOTE Windows 10 Home Pro Enterprise Education Pro Education to be updated with Windows 10 Fall Creator Update or later Windows Mixed Reality Minimum System Specifications 9 ...

Page 10: ... HDMI cables to their respective ports on your system Connect your headphones sold separately to the audio connector 2 Wait for the Dell Companion App DCA to start the Windows Mixed Reality Welcome Screen Click Get started 5 10 Quick Setup of Hardware Dell Visor VR118 ...

Page 11: ...e of the nose and then pull the flexible headband to fix firmly at the back of the head B as shown 4 Use the thumbwheel at the back of the headband to obtain a proper fit clockwise tightens the headband and anti clockwise loosens it Quick Setup of Hardware Dell Visor VR118 11 ...

Page 12: ... headset also enables users wearing spectacles to enjoy the Mixed Reality experience CAUTION When wearing the headset ensure you move hair away from your forehead for better sensor detection 5 Follow the on screen instructions to set up and calibrate your headset for optimal performance 12 Quick Setup of Hardware Dell Visor VR118 ...

Page 13: ...R118 2 The Welcome to Windows Mixed Reality screen appears Click Get started Figure 2 Welcome screen 3 Click I agree to accept the Microsoft Privacy Statement and Terms of Service WARNING To reduce the risk of serious or fatal injury use a space with plenty of room and no obstacles Headsets and apps may have additional safety instructions or set age limits for use Be sure anyone who uses your devi...

Page 14: ...bility check 5 Windows Mixed Reality works best with Dell Visor Controllers VRC100 controllers sold separately If available select Next to set them up Alternately click Use a gamepad or mouse instead if you do not have visor controllers available at this time 14 Setting up the Windows Mixed Reality experience ...

Page 15: ...lers 7 To pair the visor controllers press and hold the Windows button for 2 seconds to turn on your controllers Then remove the battery compartment cover and press and hold the Bluetooth pairing button as shown until the LED constellation lights flash Wait till both the controllers finish the pairing process Setting up the Windows Mixed Reality experience 15 ...

Page 16: ...pairing is finished a green check mark appears if the pairing is successful Figure 8 Pairing the left controller 9 Click Next once the right controller pairing is finished a green check mark appears if the pairing is successful 16 Setting up the Windows Mixed Reality experience ...

Page 17: ...conds to turn on your controllers 4 Remove the battery compartment cover and press and hold the Bluetooth pairing button until the LED constellation lights flash 5 Identify Visor Controllers Left Right from the List of devices 6 Then pair the controllers 7 Both controllers should be connected now Verify your controllers work properly a Launch Mixed Reality Portal and enter the Cliff House b Move y...

Page 18: ...he boundary setup ensure you do not place any objects such as a chair or table since this may cause you to trip or strike against the objects when in the Mixed Reality experience Interpupillary Distance IPD Calibration The Dell Visor VR118 Headset does not have a mechanical Interpupillary Distance adjustment The Windows Mixed Reality comes with software IPD adjustment which improves image distorti...

Page 19: ...ns type Fresnel Field of view 110 degrees Lens adjustment Software Interpupillary Distance IPD Tracking Technology Tracking architecture 6DoF Inside out tracking Tracking sensors Gyroscope Accelerometer Magnetometer Headset tracking hardware Dual B W VGA camera for mapping Operating systems PCs Laptops with Windows 10 Fall Creators Update Box content Dell Visor VR118 Quick Setup Guide Safety Envir...

Page 20: ...ht constellation LEDs 6DOF tracking within HMD camera FOV Sensors IMU Magnetic sensor Haptic feedback Power charging LED Inputs Thumbstick Touchpad Trigger button Grab button Windows button Menu button Pairing button Connectivity Bluetooth Battery 4x AA batteries 20 Technical Specifications ...

Page 21: ...ake function In Device Manager USB Wake Support Enable USB Wake Support The Allow the device to wake the computer option will auto uncheck after resuming from S3 by USB wake 2 Does Dell Visor support Augmented Reality 8 Frequently Asked Questions 21 ...

Page 22: ...t people wear to have good vision when driving or for distance viewing The Windows Mixed Reality experience might not be optimal if people wear up close viewing glasses The headset is focused at a distance that is further away while reading glasses are for close up or less than 10 feet to infinity thus they would not work well 4 Is the face mask washable Face mask material is not washable 22 Frequ...

Page 23: ...ut you are still having problems with the Visor Controllers consider replacing your Bluetooth radio with an external Bluetooth Adapter plugged into USB NOTE You will need to disable your existing Bluetooth radio in Device Manager and un pair re pair all of your previous Bluetooth devices Device recovery If the controller is not working correctly and you are unable to update the device you can alwa...

Page 24: ...l is low No LED or vibration indication when battery is low If you look at the representation of the controller in the headset there is a battery indicator icon on the handle When battery is low the indicator icon will be red Critical Battery Level During power on when battery level is Critical Critical battery level means there is insufficient power for controller to stay on and the controller wi...

Page 25: ... video drivers are up to date Ensure if any adapters are used to connect the HDMI cable to your computer that you are using a recommended adapter Floor setup issues Check that your headset is plugged in Ensure the sensor is not blocked and there is enough light Stand in the middle of your space and face your monitor Be sure to hold the headset at eye level Mixed Reality Portal is stuck on scanning...

Page 26: ...may also provide an additional hardware warranty full details of the Dell end user contract and warranty terms can be found by going to Dell com selecting your country from the list at the bottom of the home page and then clicking the terms and conditions link for the end user terms or the support link for the warranty terms For non U S customers Dell branded products that are sold and used are su...

Page 27: ...untry and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link based on your need Topics For Dell Visor VR118 For...

Page 28: ...For Dell Visor Controllers VRC100 28 Contacting Dell ...

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