5. Trouble Shooting Instructions
Common
What You
Possible Solutions
Symptoms
Experience
Intermittent
Problems
Monitor
malfunctions on
& off
• Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in self-
test mode.
Missing Color
Picture missing
color
• Perform monitor self-test.
• Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
• Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color not
good
• Change the settings of the
Preset Modes
in the
Color
menu OSD depending on the application.
• Adjust R/G/B value under
Custom Color
in
Color
menu OSD.
• Change the
Input Color Format
to PC RGB or
YPbPr in the
Color
menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
• Set the screen to turn off after a few minutes of
screen idle time. These can be adjusted in Windows
Power Options or Mac Energy Saver setting.
• Alternatively, use a dynamically changing
screensaver.
Product Specific Problems
Problem
What you
experience
Possible solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
• Check the
Aspect Ratio
setting in the
Display
menu OSD.
• Reset the monitor to factory settings.
Stuck-on Pixels
LCD screen has
bright spots
• Cycle power On-Off.
• Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and PixelPolicy, see Dell Support site at:
www.dell.com/support/monitors
.
Brightness
Problems
Picture too dim
or too bright
• Reset the monitor to factory settings.
• Adjust brightness and contrast controls via OSD.
Safety Related
Issues
Visible signs of
smoke or sparks
• Do not perform any troubleshooting steps.
• Contact Dell immediately.
