Dell Precision Workstation 380, Quick Reference Manual

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Quick Reference Guide
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.dell.com | support.dell.com
Solving Problems
Troubleshooting Tips
Perform the following checks when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the installation procedures
and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly connected.
• If an error message appears on the screen, write down the exact message. The message may
help technical support personnel diagnose and fix the problem(s).
• If an error message occurs in a program, see the program’s documentation.
• If the recommended action in the troubleshooting section is to see a section in your User’s
Guide , go to support.dell.com (on another computer if necessary) to access your User’s
Guide.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1
Click the Start button and click Help and Support .
2
Type
hardware troubleshooter
in the Search field and click the arrow to start the search.
3
Click Hardware Troubleshooter in the Search Results list.
4
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer , and click Next .
Using Microsoft
®
Windows
®
XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware,
software, or other system settings have left the computer in an undesirable operating state. See the
Windows Help and Support Center (see "Finding Information" on page 5) for information about
using System Restore.
NOTICE:
Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
Creating a Restore Point
1
Click the Start button and click Help and Support .
2
Click System Restore .
3
Follow the instructions on the screen.