Dell PowerVault NX400 Owner'S Manual Download Page 107

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Error Code

Message Information

ASR0003

Message

The watchdog timer power cycled the system.

Details

The operating system or an application failed to communicate within
the time-out period. The system was power-cycled.

Action

Check the operating system, application, hardware, and system event
log for exception events.

BAT0002

Message

The system board battery has failed.

LCD Message

The system board battery has failed. Check battery.

Details

The system board battery is either missing or bad.

Action

See

Getting Help

BAT0017

Message

The <

name

> battery has failed.

LCD Message

The <

name

> battery has failed. Check battery.

Details

The <

name

> battery is either missing, bad, or unable to charge due to

thermal issues.

Action

Check system fans. If the problem persists, see

Getting Help

CPU0000

Message

CPU <

number

> has an internal error (IERR).

LCD Message

CPU <

number

> has an internal error (IERR).

Details

System Event Log and Operating System Logs may indicate that the
exception is external to the processor.

Action

Review System Event Log and Operating System Logs. If the issue
persists, see

Getting Help

CPU0001

Message

CPU <

number

> has a thermal trip (over-temperature) event.

LCD Message

CPU <

number

> has a thermal trip. Check CPU heat sink.

Details

The processor temperature increased beyond the operational range.

Action

Review the logs for fan failures. If no fan failures are detected, check
inlet temperature (if available) and reinstall processor heat sink. If the
problem persists, see

Getting Help

CPU0005

Message

CPU <

number

> configuration is unsupported.

LCD Message

CPU <

number

> configuration is unsupported. Check CPU or BIOS

revision.

Details

System is unable to boot or may run in a degraded state.

107

Summary of Contents for PowerVault NX400

Page 1: ...Dell PowerVault NX400 Systems Owner s Manual Regulatory Model E18S Series Regulatory Type E18S001 ...

Page 2: ... Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE...

Page 3: ...sponding To Error Messages 18 Using The System Setup Navigation Keys 18 System Setup Options 18 System Setup Main Screen 19 System BIOS Screen 19 System Information Screen 19 Memory Settings Screen 20 Processor Settings Screen 20 SATA Settings Screen 21 Boot Settings Screen 22 Integrated Devices Screen 22 Serial Communications Screen 23 System Profile Settings Screen 24 System Security Screen 25 M...

Page 4: ...General Memory Module Installation Guidelines 41 Mode Specific Guidelines 41 Sample Memory Configurations 42 Removing Memory Modules 43 Installing Memory Modules 44 Hard Drives 45 Removing A 3 5 Inch Hard Drive Blank 45 Installing A 3 5 Inch Hard Drive Blank 46 Removing A Hot Swap Hard Drive 46 Installing A Hot Swap Hard Drive 47 Optical Drive Optional 48 Removing The Optical Drive In Hot Swappabl...

Page 5: ...3 Removing A Processor 63 Installing A Processor 65 Power Supplies 66 Hot Spare Feature 66 Removing A Redundant Power Supply 67 Installing A Redundant Power Supply 68 Removing A Non Redundant Power Supply 68 Installing A Non Redundant Power Supply 69 Removing The Power Supply Blank 69 Installing The Power Supply Blank 70 System Battery 70 Replacing The System Battery 70 Hard Drive Backplane 71 Rem...

Page 6: ...t Power Supplies 88 Troubleshooting A Non Redundant Power Supply 88 Troubleshooting Cooling Problems 89 Troubleshooting Cooling Fans 89 Troubleshooting System Memory 89 Troubleshooting An Internal USB Key 90 Troubleshooting An SD Card 90 Troubleshooting An Optical Drive 91 Troubleshooting A Tape Backup Unit 91 Troubleshooting A Hard Drive 92 Troubleshooting A Storage Controller 92 Troubleshooting ...

Page 7: ...ns 101 8 System Messages 105 LCD Messages 105 Viewing LCD Messages 105 Removing LCD Messages 105 System Error Messages 105 Warning Messages 121 Diagnostic Messages 121 Alert Messages 121 9 Getting Help 123 Contacting Dell 123 ...

Page 8: ...8 ...

Page 9: ...can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator ...

Page 10: ...rd system information such as Service Tag NIC MAC address and so on as per your need 9 Optical drive optional One optional slim SATA DVD ROM drive or DVD RW drive 10 Hard drives Up to four 3 5 inch hot swappable hard drives LCD Panel Features The system s LCD panel provides system information and status and error messages to indicate when the system is operating correctly or when the system needs ...

Page 11: ...arrow until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu Setup Menu NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subne...

Page 12: ...f the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Hard Drive Indicator Patterns Figure 3 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green...

Page 13: ...online Blinks green three seconds amber three seconds and off six seconds Rebuild aborted Back Panel Features And Indicators Figure 4 Back Panel Features and Indicators With Redundant Power Supplies Figure 5 Back Panel Features and Indicators With a Non Redundant Power Supply Item Indicator Button or Connector Icon Description 1 PCIe expansion card slot 1 Allows you to connect one low profile PCI ...

Page 14: ... System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold t...

Page 15: ...pply status indicator Power Indicator Pattern Condition Not lit Power is not connected Green The handle LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational Flashing amber Indicates a problem with the power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indic...

Page 16: ...ment or as a separate document The Getting Started Guide provides an overview of setting up your system and technical specifications This document is available online at support dell com manuals The rack documentation included with your rack solution describes how to install your system into a rack if required Any media that ships with your system that provides documentation and tools for configur...

Page 17: ...re configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabled by default Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select O...

Page 18: ...es If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows ...

Page 19: ...ache size and so on SATA Settings Displays options to enable or disable the integrated SATA controller and ports Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related features and options Serial Communication Displa...

Page 20: ...pare with Advanced ECC Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration Node Interleaving If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture...

Page 21: ...xecute disable memory protection technology By default the Execute Disable option is set to Enabled Number of Cores per Processor Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Processor 64 bit Support Specifies if the processor s support 64 bit extensions Processor Core Speed Displays the maximum core frequency...

Page 22: ...tion is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disa...

Page 23: ...watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Embedded Video Controller Allows you to enable or disable the Embedded Video Controller By default the embedded video controller is Enabled SR IOV Global Enable Allows you to enable or disable the BIOS configuration of Single Root I O Virtualization SR IOV devices By default the SR IO...

Page 24: ...e is set to Custom By default the System Profile option is set to Performance Per Watt Optimized DAPC DAPC is Dell Active Power Controller NOTE The following parameters are available only when the System Profile is set to Custom CPU Power Management Allows you to set the CPU power management By default the CPU Power Management option is set to System DBPM DAPC DBPM is Demand Based Power Management...

Page 25: ...y modify the TPM Status TPM Activation and Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements TPM Activation Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change TPM Status Displays the TPM status TPM Clear CAUTION Clearing the TPM results in loss of all keys in the TP...

Page 26: ...u to set whether keyboard related error messages are reported during system boot By default the Report Keyboard Errors field is set to Report F1 F2 Prompt on Error Allows you to enable or disable the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to Enabled In System Characterization This field enables or disables In System Characterization By default In System Characterization is s...

Page 27: ...ines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space A message prompts you to re enter the system password 6 Re enter the system password that you entered earlier and click OK 7 Select Setup Password ente...

Page 28: ...he system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and must be powered down Even after you shut down and restart the system the error message is displayed until the correct password is entered NOTE You can use the Password St...

Page 29: ...Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area NOTE For the standard graphics browser only Esc Moves to the previous page till you view the main screen Pressing Esc in the main ...

Page 30: ...luded in the boot option list Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by the Lifecycle Controlle...

Page 31: ...3 In the System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed 31 ...

Page 32: ...32 ...

Page 33: ...driver T10 and T15 Torx screwdrivers Wrist grounding strap connected to ground Front Bezel Optional Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock Figure 8 Installing and Removing the Front Bezel 1 release latch 2 keylock 3 front bezel 4 locking hook 33 ...

Page 34: ...nd simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It ...

Page 35: ...ct the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authori...

Page 36: ...er supplies 2 4 integrated storage controller card 5 expansion card riser 2 6 expansion card riser 1 7 expansion card holder 8 processor heat sink 9 DIMMs 10 cooling fans 5 11 optical drive optional 12 hard drives 4 13 control panel board 14 hard drive backplane 15 cable routing latch 16 power distribution board 36 ...

Page 37: ...Removing The Cooling Shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions tha...

Page 38: ...ocumentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the chassis ensure that the cables inside the system are routed through the cable routing latch 1 Align the cooling s...

Page 39: ...quency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on DIMM type UDIMM or RDIMM DIMM configuration number of ranks Maximum frequency of the DIMMs Number of DIMMs populated per channel DIMM operating voltage System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processor The system contains six memory ...

Page 40: ...d A6 The following table shows the memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Populated Channel Operating Frequency in MT s Maximum DIMM Rank Channel 1 5 V 1 35 V UDIMM ECC 1 1333 1066 and 800 1333 1066 and 800 Dual rank 2 1333 1066 and 800 1066 and 800 Dual rank RDIMM 1 1600 1333 1066 and 800 1333 1066 and 800 Dual rank 40 ...

Page 41: ...ease tabs and dual rank DIMMs in the sockets with black release tabs Memory modules of different sizes can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific...

Page 42: ...i bit failure protection In a mirrored configuration the total available system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines Memory sockets A1 and A4 are disable...

Page 43: ... repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remov...

Page 44: ...product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if ...

Page 45: ...agnostic test For more information see Using System Diagnostics Hard Drives Your system supports up to four 3 5 inch hot swappable SAS SATA or Nearline SAS hard drives NOTE SSD SAS SATA hard drives cannot be mixed in a system The hot swappable hard drives connect to the system board through the hard drive backplane Hot swappable hard drives are supplied in hot swappable hard drive carriers that fi...

Page 46: ... management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal ...

Page 47: ... attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on...

Page 48: ...tem 4 Disconnect the power data cable from the back of the optical drive Note the routing of the power data cable on the system as you remove them from the system board and the optical drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 5 To release the optical drive press and push the release tab toward the front of the system 6 Slide the...

Page 49: ...2 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Cooling Fans Your system supports Four cooling fans in a non redundant power supply configuration Five cooling fans in a redundant power supply configuration NOTE Fan 1 must be installed in a redundant power supply configuration NOTE Hot swap removal or installation of the fans is not supporte...

Page 50: ...ould only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system...

Page 51: ...airs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the syste...

Page 52: ... installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Table 3 Expansion Card Installation Order Card Priority Card Type Height Slot Priority Max Allowed Per Slot 1 Integrated RAID Integrate...

Page 53: ...riser 2 slide the expansion card holder by pressing on the tab 6 Supporting the expansion card riser by the touch points hold the expansion card by its edges and remove it from the expansion card connector on the riser 7 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bra...

Page 54: ...r warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Locate the expansion card connector on the riser 5 Open...

Page 55: ...nly perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from ...

Page 56: ...m troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the expansion card riser with the connector and the guide pins on the system board 2 Lower...

Page 57: ...les connected to the iDRAC Ports card 4 Lift the expansion card latch 5 If installed remove the expansion card from expansion card riser 1 6 Supporting the expansion card riser by the touch points hold the iDRAC Ports card by its edges and remove it from the iDRAC Ports card connector on the riser 7 If you are removing the card permanently install a metal filler bracket over the empty expansion sl...

Page 58: ...position the card so that the card edge connector aligns with the iDRAC Ports card connector 7 Align the iDRAC Ports card bracket with the hooks on the chassis 8 Insert the card edge connector firmly into the iDRAC Ports card connector until the card is fully seated 9 Slide the expansion card latch into position 10 If applicable connect cables to the iDRAC Ports card 11 Close the system 12 Reconne...

Page 59: ... You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the...

Page 60: ...as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Locate the IDSDM connector on the sy...

Page 61: ...airs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Ensure that the Internal SD Card Port is enabled in the System Setup 1 Turn off the system including any attached peripherals...

Page 62: ...rn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system NOTE It is recommended that you remove the expansion card riser 2 before removing the storage controller card 3 Push down the two release levers at the edge of the card to disengage the card from the connector 4 Disengage the card from the storage controller c...

Page 63: ...epairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Before upgrading...

Page 64: ...er the processor socket release lever and release the lever from the locked position by pushing down and out from under the tab Rotate the lever upward 8 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 9 Lift the processor out of the s...

Page 65: ...pport team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system NOTE You can update the system BIOS ...

Page 66: ...of the thermal grease in the applicator to the center of the topside of the new processor 12 Place the heat sink on the processor 13 Using a 2 Phillips screwdriver tighten the heat sink retention sockets 14 Install the cooling shroud 15 Close the system 16 Reconnect your system and peripherals to their electrical outlets and turn on the system 17 Press F2 to enter the System Setup and check that t...

Page 67: ...bleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The system requires one power supply for normal operation On power redundant systems remove and ...

Page 68: ... to signify that the power supply is functioning properly Removing A Non Redundant Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not ...

Page 69: ...wer supply with the standoff on the chassis 3 Tighten the screw to secure the power supply to the chassis 4 Connect all the power cables to the system board hard drives and optical drive 5 Close the system 6 Connect the power cable to the power supply and plug the cable into a power outlet Removing The Power Supply Blank CAUTION To ensure proper system cooling the power supply blank must be instal...

Page 70: ... installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Da...

Page 71: ...ing shroud 11 Close the system 12 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals 13 Enter the System Setup to confirm that the battery is operating properly 14 Enter the correct time and date in the System Setup Time and Date fields 15 Exit the System Setup Hard Drive Backplane Your system supports a four hard drive backplane Removing The Ha...

Page 72: ... them in the same locations 4 Remove all hard drives 5 Disconnect the SAS SATA data signal and power cable s from the backplane 6 Press the release tabs and slide the backplane upward Figure 34 Front View of the Four Hard Drive Backplane 1 hard drive connectors 4 2 SAS connector 3 power connector for optical drive Figure 35 Rear View of the Four Hard Drive Backplane 1 hard drive backplane 2 backpl...

Page 73: ...Figure 36 Removing and Installing the Four Hard Drive Backplane 1 release tabs 2 2 hard drive backplane 3 guide pins 2 4 chassis hooks 4 73 ...

Page 74: ...s directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the base of the chassis as guides to align the hard drive backplane 2 Slide down the hard drive backplane until the release tabs snap into place 3 Connect the SAS S...

Page 75: ...your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION Do not use excessive force when removing the control panel as it can damage the connectors 4 Release the locking tabs of the cont...

Page 76: ...th the front panel 3 Close the system 4 Reconnect the system and peripherals to their power sources and turn them on 5 If applicable install the front bezel Removing The Control Panel Module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or te...

Page 77: ...ervice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the control panel module into the slot in the chassis and align the two screw holes on the control panel module with the corresponding holes on the chassis 2 Secure the control panel module with the screws 3 Conne...

Page 78: ...t covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system without the power distribution board shroud The system may get overheated which may result in loss of performance 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Lift the pow...

Page 79: ...racket 3 Close the system 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board Removing The Power Distribution Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online o...

Page 80: ...on or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the power distribution board with the standoffs on the chassis 2 Install the two screws that secure the power distribution board to the chassis 3 Connect the power dist...

Page 81: ...owing a cooling shroud b PDB shroud WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components c memory modules d cooling fan cables e all expansion cards and expansion card risers f integrated storage controller card...

Page 82: ...memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Hold the system board by its edges and angle it toward the back of the chassis 3 Lower the system board into the chassis till the connectors at the back of the system board align with the slots on the rear wall of the chassis and the screw h...

Page 83: ...em 8 If applicable install the front bezel 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Import your new or existing iDRAC Enterprise license For more information see the iDRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at support dell com manuals 83 ...

Page 84: ...84 ...

Page 85: ...securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Ge...

Page 86: ... for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use ...

Page 87: ...em CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1...

Page 88: ...ry Troubleshooting Redundant Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety ...

Page 89: ... the system If the problem persists see Getting Help Troubleshooting System Memory CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by yo...

Page 90: ...uld only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup and ensure that the USB key port is enabled from the Integ...

Page 91: ...he problem persists see Getting Help Troubleshooting An Optical Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty R...

Page 92: ... 1 Run the appropriate diagnostic test For more information see Using System Diagnostics Depending on the results of the diagnostics test proceed as needed through the following steps 2 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and press F10 during system startup to run the Lifecycle Controller and then...

Page 93: ...ff the system and attached peripherals and disconnect the system from the electrical outlet b Open the system c Reinstall one of the expansion cards d Close the system e Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting Expansion Cards CAUTION Many repairs may only be done by a certified service technician You s...

Page 94: ...ified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test See Using Sy...

Page 95: ...ne Diagnostics User s Guide under Software Serviceability Tools at support dell com manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test resul...

Page 96: ...status information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boo...

Page 97: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 97 ...

Page 98: ...ystem identification button 3 CMA_JACK System identification connector 4 USB 2 USB connector 5 USB 1 USB connector 6 IO_RISER2 Riser 2 connector 7 NIC 2 Ethernet connector 8 NIC 1 Ethernet connector 9 VGA Video connector 10 COM Serial connector 11 IO_RISER1 Riser 1 connector 12 Fan5 Cooling fan connector 13 Fan4 Cooling fan connector 14 Fan3 Cooling fan connector 98 ...

Page 99: ... password s currently in use CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Remove the jumper plug from the password jumper 4 Close the system The existing passwords are not disabled erased until the system bo...

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Page 101: ...stered or unbuffered Error Correcting Code ECC DIMMs Memory module sockets Six 240 pin Memory module capacities RDIMM 2 GB single rank 4 GB single and dual rank 8 GB dual rank and 16 GB dual rank UDIMM 2 GB single rank and 4 GB dual rank Minimum RAM 2 GB Maximum RAM 96 GB Drives Hard drives Up to four 3 5 inch cabled hard drives NOTE Four hard drive systems support software RAID For more informati...

Page 102: ...ule NOTE One card slot is dedicated for redundancy Video Video type Integrated Matrox G200 Video memory 16 MB shared Environmental NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Storage Temperature 40 C to 65 C 40 F to 149 F with a maximum temperature gradation of 20 C per hour Standard Operating Temperature...

Page 103: ...mperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 ...

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Page 105: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Page 106: ...ew system configuration changes 4 If the issue persists see Getting Help ASR0000 Message The watchdog timer expired Details The operating system or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an appl...

Page 107: ...lem persists see Getting Help CPU0000 Message CPU number has an internal error IERR LCD Message CPU number has an internal error IERR Details System Event Log and Operating System Logs may indicate that the exception is external to the processor Action Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU0001 Message CPU number has a thermal trip over tempera...

Page 108: ...em and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU0700 Message CPU number initialization error detected LCD Message CPU number initialization error detected Power cycle system Details System BIOS was unable to initialize the processor Action 1 Turn off the system and remove in...

Page 109: ...or detected LCD Message CPU bus initialization error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Rea...

Page 110: ...install failed fans or install additional fans HWC1001 Message The name is absent LCD Message The name is absent Check hardware Details The absent device may be necessary for proper operation System functionality may be degraded Action Reinstall or reconnect the hardware HWC2003 Message The storage name cable is not connected or is improperly connected LCD Message Storage name cable or interconnec...

Page 111: ...ion check memory device at location location LCD Message Unsupported memory configuration Check memory location Details The memory may not be seated correctly misconfigured or has failed Memory size is reduced Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM0701 Message Correctable memory error rate exceeded for location Details The memory...

Page 112: ...eing corrected but no longer logged Action Review system logs for memory exceptions Reinstall memory at location location PCI1302 Message A bus time out was detected on a component at bus bus device device function func Details System performance may be degraded The device has failed to respond to a transaction Action Cycle input power update component drivers if device is removable reinstall the ...

Page 113: ...age A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1360 Message A bus fatal error was detected on a component at slot number LCD Message Bus fatal error o...

Page 114: ...pare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU number Check PSU Details System performance and powe...

Page 115: ...sage Cannot communicate with PSU number Re seat PSU Details The power supply may operate however power supply monitoring is degraded System performance may be degraded Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system ope...

Page 116: ...current fault detected on power supply number LCD Message An over current fault detected on PSU number Check PSU Details This failure may be the result of an electrical issue with cables or subsystem components in the system Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help PSU0037 Message Fan fa...

Page 117: ...performance degraded because power capacity has changed Details The system may power down or operate in a performance degraded state Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly PWR1005 Message The system performance degraded because the user defined power capacity has changed Details The us...

Page 118: ...2001 Message Internal Dual SD Module name is absent LCD Message Internal Dual SD Module name is absent Check SD Card Details The SD card module is not detected or not installed Action If unintended reinstall the SD module RFM2002 Message Internal Dual SD Module name is offline Details The SD card module is installed but may be improperly installed or configured incorrectly Action Reinstall the SD ...

Page 119: ...r Action If unintended re enable logging SEL0008 Message Log is full Details When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Action Backup and clear log SEL0012 Message Could not create or initialize the system event log Details If the system event log fails to initializ...

Page 120: ...arning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name temperature is outside of range Check Fans...

Page 121: ...require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information...

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Page 123: ...d service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Select your support category 3 If you are not a U S customer select your country code at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate s...

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