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Dell PowerVault MD1 Series, User Manual

The Dell PowerVault MD1 Series is a cutting-edge storage solution designed to meet your organization's data management needs. With its comprehensive user manual, users can easily understand how to utilize its advanced features. Download the user manual for free from our website and unlock the full potential of your Dell PowerVault MD1 Series.

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Solving printing problems

Multiple-language PDFs do not print

The documents contain unavailable fonts.

1

Open the document you want to print in Adobe Acrobat.

2

Click the printer icon.
The Print dialog appears.

3

Select Print as image.

4

Click OK.

Error message about reading USB drive appears

Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices,

contact the place where you purchased your printer.

Jobs do not print

These are possible solutions. Try one or more of the following:

M

AKE

 

SURE

 

THE

 

PRINTER

 

IS

 

READY

 

TO

 

PRINT

Make sure 

Ready

 or 

Power Saver

 appears on the display before sending a job to print.

C

HECK

 

TO

 

SEE

 

IF

 

THE

 

STANDARD

 

EXIT

 

BIN

 

IS

 

FULL

Remove the stack of paper from the standard exit bin.

C

HECK

 

TO

 

SEE

 

IF

 

THE

 

PAPER

 

TRAY

 

IS

 

EMPTY

Load paper in the tray.

M

AKE

 

SURE

 

THE

 

CORRECT

 

PRINTER

 

SOFTWARE

 

IS

 

INSTALLED

•

Verify that you are using the correct printer software.

•

If you are using a USB port, make sure you are running a supported operating system and using compatible

printer software.

M

AKE

 

SURE

 

THE

 

INTERNAL

 

PRINT

 

SERVER

 

IS

 

INSTALLED

 

PROPERLY

 

AND

 

WORKING

•

Make sure the internal print server is properly installed and that the printer is connected to the network.

•

Print a network setup page and check that the status shows Connected. If the status is Not Connected, check

the network cables, and then try printing the network setup page again. Contact your system support person

to make sure the network is functioning correctly.

Troubleshooting

171

Summary of Contents for PowerVault MD1 Series

Page 1: ... your printer has a touch screen see the User s Guide on the Publications CD for information on using your printer Machine type s 4062 4551 4552 4553 4864 5530 Model s 01A 21A 23A 41A 43A 630 d03 dn dn1 dn2 dn3 gd1 gd2 gm1 md1 mn1 n01 n02 n03 xn2 ...

Page 2: ...hing cables 34 Verifying printer setup 35 Printing a menu settings page 36 Printing a network setup page 36 Setting up the printer software 36 Installing printer software 36 Updating available options in the printer driver 37 Setting up wireless printing 38 Information you will need to set up the printer on a wireless network 38 Installing the printer on a wireless network Windows 38 Installing th...

Page 3: ...pes and weights supported by the printer 68 Paper types and weights supported by the output bins 68 Printing 70 Printing a document 70 Printing on specialty media 70 Tips on using letterhead 70 Tips on using transparencies 71 Tips on using envelopes 71 Tips on using labels 72 Tips on using card stock 72 Printing confidential and other held jobs 73 Holding jobs in the printer 73 Printing confidenti...

Page 4: ...9 283 staple jam 90 Understanding printer menus 92 Menus list 92 Paper menu 93 Default Source menu 93 Paper Size Type menu 93 Configure MP menu 96 Envelope Enhance 97 Substitute Size menu 97 Paper Texture menu 97 Paper Weight menu 99 Paper Loading menu 100 Custom Types menu 102 Universal Setup menu 103 Bin Setup menu 104 Reports menu 105 Network Ports menu 106 Active NIC menu 106 Standard Network ...

Page 5: ...S menu 133 PDF menu 134 PostScript menu 134 PCL Emul menu 134 HTML menu 137 Image menu 138 Flash Drive menu 138 Help menu 140 Understanding printer messages 142 List of status and error messages 142 Maintaining the printer 164 Cleaning the exterior of the printer 164 Storing supplies 164 Conserving supplies 164 Checking the status of supplies 165 Checking the status of supplies from the printer co...

Page 6: ...about reading USB drive appears 171 Jobs do not print 171 Confidential and other held jobs do not print 172 Job takes longer than expected to print 172 Job prints from the wrong tray or on the wrong paper 173 Incorrect characters print 173 Tray linking does not work 173 Large jobs do not collate 173 Unexpected page breaks occur 174 Solving option problems 174 Option does not operate correctly or q...

Page 7: ...s 181 Print is too dark 182 Print is too light 183 Repeating defects 184 Skewed print 184 Solid black or white streaks 185 Solid color pages 185 Streaked horizontal lines 186 Streaked vertical lines 186 Toner fog or background shading appears on the page 187 Toner rubs off 188 Toner specks 188 Transparency print quality is poor 189 Contacting Customer Support 189 Notices 190 Product information 19...

Page 8: ...e instead of trying to lift the drawer and printer at the same time Note Use the handholds located on both sides of the printer to lift it off the optional drawer Use only the power cord provided with this product or the manufacturer s authorized replacement Use only the telecommunications RJ 11 cord provided with this product or a 26 AWG or larger replacement when connecting this product to the p...

Page 9: ...sthefaxfeature powercord ortelephone duringalightning storm CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using a high capacity input tray a duplex unit and an input option or more than one input option If you purchased a multifunction printer MFP that scans copies and faxes you may need...

Page 10: ...figured model CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using a high capacity input tray a duplex unit and an input option or more than one input option If you purchased a multifunction printer MFP that scans copies and faxes you may need additional furniture For more information see...

Page 11: ...550 sheets 8 Optional 2000 sheet tray Tray 4 2000 sheets 9 Caster base Not applicable 1 Based on 75 g m2 20 lb paper 2 The printer supports up to three output expander units two 5 bin mailboxes one high capacity output expander not depicted or one stapler unit not depicted 3 An optional duplex unit is available for basic models with a 250 sheet standard tray Models with a 550 sheet standard tray m...

Page 12: ...rovide a flat sturdy and stable surface Keep the printer Away from the direct airflow of air conditioners heaters or ventilators Free from direct sunlight humidity extremes or temperature fluctuations Clean dry and free of dust Allow the following recommended amount of space around the printer for proper ventilation 1 Right Side 31 cm 12 in 2 Left Side 31 cm 12 in 3 Front 51 cm 20 in 4 Rear 31 cm ...

Page 13: ...layed menu item as the new user default setting Notes When a new setting is saved as the user default setting it remains in effect until a new setting is saved or until factory defaults are restored Settings chosen from a software program can also change or override the user default settings selected from the printer control panel 4 Keypad Enter numbers or symbols on the display 5 Back Returns the...

Page 14: ...ndex Note The menus are available only when the printer is in the Ready state 9 USB port Insert a flash drive into the front of the printer to print saved files Note Only the front USB port supports flash drives Learning about the printer 14 ...

Page 15: ...the printer All the listed options may not be available For more information contact the place where you purchased the printer Available internal options Memory cards Printer memory Flash memory Fonts Firmware cards Bar Code and Forms IPDS and SCS TNe PrintCryptionTM Printer hard disk Internal Solutions Ports ISP RS 232 C Serial ISP Parallel 1284 B ISP MarkNetTM N8150 802 11 b g n Wireless ISP Mar...

Page 16: ... hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the wall outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Open the system board door 2 Loosen the screw on the system board cover Additional printer setup 16 ...

Page 17: ...m board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic components or connectors 1 Firmware and flash memory card connectors 2 Memory card connector 3 Internal Solutions Port or printer hard disk connector Additional printer setup 17 ...

Page 18: ...rn them off as well and unplug any cables going into the printer Warning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic components or connectors An optional memory card can be purchased separately and attached to the system board To install the memory card 1 Access the sys...

Page 19: ...Notches 2 Ridges 5 Push the memory card straight into the connector until it snaps into place 6 Replace the system board cover and close the system board door Installing a flash memory or firmware card Note This task requires a flathead screwdriver Additional printer setup 19 ...

Page 20: ...g If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic components or connectors 1 Access the system board 2 Unpack the card Note Avoid touching a...

Page 21: ... flush against the system board Be careful not to damage the connectors 5 Replace the system board cover and close the system board door Installing an Internal Solutions Port ThesystemboardsupportsoneoptionalInternalSolutionsPort ISP InstallanISPforadditionalconnectivityoptions Additional printer setup 21 ...

Page 22: ...tached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic components or connectors 1 Access the system board 2 Unpack the ISP and plastic tee Note Avoid touching the components on th...

Page 23: ...rinter hard disk To unplug the cable squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out b Remove the screws holding the printer hard disk in place c Remove the printer hard disk by pulling it upward to unseat the standoffs Additional printer setup 23 ...

Page 24: ...mbscrews that attach the printer hard disk mounting bracket to the printer hard disk and then remove the bracket Set the printer hard disk aside 4 Remove the metal cover from the ISP opening Additional printer setup 24 ...

Page 25: ...re each post of the tee has latched completely and that the tee is seated firmly onto the system board 6 Install the ISP onto the plastic tee Angle the ISP over the plastic tee and then approach the plastic tee so that any overhanging connectors will pass through the ISP opening in the system board cage Additional printer setup 25 ...

Page 26: ...lastic tee until the ISP is seated between the guides of the plastic tee 8 Insert the long thumbscrew and turn it clockwise enough to hold the ISP in place but do not tighten the thumbscrew at this time Additional printer setup 26 ...

Page 27: ...ghten the thumbscrew 11 Insert the plug of the ISP interface cable into the receptacle of the system board Note The plugs and receptacles are color coded 12 If a printer hard disk was previously installed then attach the printer hard disk to the ISP For more information see Installing a printer hard disk on page 28 Additional printer setup 27 ...

Page 28: ... up the printer then turn the printer off and unplug the power cord from the wall outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system bo...

Page 29: ...isk onto the ISP a Using a flathead screwdriver to loosen the screws remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk and then remove the bracket b Align the standoffs of the printer hard disk with the holes in the ISP and then press downward on the printer hard disk until the standoffs have seated into place Additional printer setup 29 ...

Page 30: ...plugs and receptacles are color coded To install a printer hard disk directly onto the system board a Align the standoffs of the printer hard disk with the holes in the system board and then press downward on the printer hard disk until the standoffs have seated into place Additional printer setup 30 ...

Page 31: ... disk mounting bracket c Insert the plug of the printer hard disk interface cable into the receptacle of the system board Note The plugs and receptacles are color coded 4 Replace the system board cover and close the system board door Additional printer setup 31 ...

Page 32: ...em off as well and unplug any cables going into the printer 1 Unpack the drawer and then remove any packing material 2 Place the drawer in the location chosen for the printer Note If you have multiple options to install then see the section about the recommended order of installation The 2000 sheet drawer must be the bottom drawer 3 Align the printer with the drawer and then lower the printer into...

Page 33: ...s sometime after setting up the printer then turn the printer off and unplug the power cord from the wall outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Unpack the duplex unit and then remove any packing material 2 Place the duplex unit in the location chosen for the printer Note If you have m...

Page 34: ...e printer Attaching cables CAUTION POTENTIALINJURY Do not use the fax feature during a lightning storm Do not set up this product ormakeanyelectricalorcablingconnections suchasthefaxfeature powercord ortelephone duringalightning storm Connect the printer to the computer using a USB cable or Ethernet cable Be sure to match the following The USB symbol on the cable with the USB symbol on the printer...

Page 35: ...g the following Menu settings page Use this page to verify that all printer options are installed correctly A list of installed options appears toward the bottom of the page If an option you installed is not listed then it is not installed correctly Remove the option and install it again Network setup page If your printer is a network model and is attached to a network print a network setup page t...

Page 36: ...ge also provides important information that aids network printing configuration 1 Make sure the printer is on and Ready appears 2 From the printer control panel press 3 Press the arrow buttons until Reports appears and then press 4 Press the arrow buttons until Network Setup Page appears and then press Note If an optional internal print server is installed Print Network x Setup Page appears 5 Chec...

Page 37: ...trol printers 3 Press Enter or click OK The printer folder opens 4 Select the printer 5 Right click the printer and then select Properties 6 Click the Install Options tab 7 Under Available Options add any installed hardware options 8 Click Apply For Macintosh users In Mac OS X version 10 5 or later 1 From the Apple menu choose System Preferences 2 Click Print Fax 3 Select the printer and then clic...

Page 38: ... Key or WPA or WPA2 passphrase WPA includes encryption as an additional layer of security The choices are AES or TKIP Encryption must be set for the same type on the router and on the printer or the printer will not be able to communicate on the network No security If your wireless network does not use any type of security then you will not have any security information Note Using an unsecured wir...

Page 39: ...the printer and computer are fully on and ready Do not connect the USB cable until instructed to do so on the screen 2 Insert the Software and Documentation CD 3 Click Install 4 Click Agree 5 Click Suggested 6 Click Wireless Network Attach Additional printer setup 39 ...

Page 40: ...re installation 9 To allow other computers on the wireless network to use the wireless printer follow steps 2 through 6 and step 8 for each computer Installing the printer on a wireless network Macintosh Prepare to configure the printer 1 Locate the printer MAC address on the sheet that shipped with the printer Write the last six digits of the MAC address in the space provided below MAC address __...

Page 41: ...6 From the main page of the Embedded Web Server navigate to the page where the wireless settings information is stored Configure the printer for wireless access 1 Type the name of your network SSID in the appropriate field 2 Select Infrastructure as your Network Mode if you are using a wireless router 3 Select the type of security you use to protect your wireless network 4 Enter the security infor...

Page 42: ...e Easy Install screen click Install h Type the user password and then click OK All necessary software is installed on the computer i Click Close when installation is complete 2 Add the printer a For IP printing In Mac OS X version 10 5 or later 1 From the Apple menu choose System Preferences 2 Click Print Fax 3 Click 4 Select the printer from the list 5 Click Add In Mac OS X version 10 4 and earli...

Page 43: ...the Software and Documentation CD Wait for the Welcome screen to appear If the CD does not launch after a minute then do the following a Click or click Start and then click Run b In the Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive 2 Click Install Printer and Software 3 Click Agree to agree to the License Agreement 4 Select Suggested and then click Next Not...

Page 44: ...se agreement and then click Agree to accept the terms of the agreement 6 Select a Destination and then click Continue 7 From the Easy Install screen click Install 8 Type the user password and then click OK All the necessary software is installed on the computer 9 Click Restart when installation is complete b Add the printer For IP printing In Mac OS X version 10 5 or later 1 From the Apple menu ch...

Page 45: ... the same then you do not need to make any changes to the computer configurations If the computers are configured to print to the printer by a network name that will stay the same instead of by IP address then you do not need to make any changes to the computer configurations If you are adding a wireless ISP to a printer previously configured for a wired connection then make sure the wired network...

Page 46: ...twork setup page and make a note of the new IP address 2 Locate the printer IP address in the TCP IP section of the network setup page You will need the IP address if you are configuring access for computers on a different subnet than the printer 3 Add the printer For IP printing In Mac OS X version 10 5 or later a From the Apple menu choose System Preferences b Click Print Fax c Click d Click IP ...

Page 47: ...ce with a better transfer rate is not available After installing the serial port you will need to configure the printer and the computer so they can communicate Make sure you have connected the serial cable to the serial port on your printer 1 Set the parameters in the printer a From the printer control panel navigate to the menu with port settings b Locate the submenu with serial port settings c ...

Page 48: ...tion 3 Set the COM port parameters Aftertheprinterdriverisinstalled youmustsettheserialparametersinthecommunications COM portassigned to the printer driver The serial parameters in the COM port must match the serial parameters you set in the printer a Open the Device Manager 1 Click or click Start and then click Run 2 In the Start Search or Run box type devmgmt msc 3 Press Enter or click OK The De...

Page 49: ...until the correct tray appears and then press 6 Press the arrow buttons until appears next to the correct size and then press 7 Press the arrow buttons until the correct Paper Type setting appears and then press Ready appears Configuring Universal paper settings The Universal Paper Size is a user defined setting that lets you print on paper sizes that are not preset in the printer menus Set the Pa...

Page 50: ... Width appears and then press 2 Press the arrow buttons to change the paper width setting and then press Submitting Selection appears followed by the Universal Setup menu 3 Press the arrow buttons until Portrait Height appears and then press 4 Press the arrow buttons to change the paper height setting and then press Submitting Selection appears followed by the Universal Setup menu Loading the stan...

Page 51: ...asshown andslidetheguidetothecorrectposition for the paper size being loaded Notes Use the size indicators on the bottom of the tray to help position the guides For standard paper sizes lock the length guide 4 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface Loading paper and specialty media 51 ...

Page 52: ... Finisher With an optional StapleSmart II Finisher Single sided printing Single sided printing Duplex two sided printing Duplex two sided printing Note Noticethemaximumfilllineonthesideofthetraywhichindicatesthemaximumheightforloadingpaper Do not overload the tray 6 If necessary adjust the paper guides to lightly touch the sides of the stack and lock the length guide for the paper sizes indicated ...

Page 53: ...ously loaded in the tray then change the Paper Type setting for the tray from the printer control panel Loading the 2000 sheet tray 1 Pull the tray out 2 Pull up and slide the width guide to the correct position for the paper size being loaded Loading paper and specialty media 53 ...

Page 54: ...he length guide 4 Push the length guide release latch to raise the length guide slide the guide to the correct position for the paper size being loaded and then lock the guide Loading paper and specialty media 54 ...

Page 55: ...tack Print side facedown for single sided printing Print side faceup for duplex printing Note Paper must be loaded differently in the trays if an optional StapleSmart II Finisher is installed Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Single sided printing Single sided printing Loading paper and specialty media 55 ...

Page 56: ...tional StapleSmart II Finisher Duplex two sided printing Duplex two sided printing Note Noticethemaximumfilllineonthesideofthetraywhichindicatesthemaximumheightforloadingpaper Do not overload the tray 7 Insert the tray Loading paper and specialty media 56 ...

Page 57: ...ly extended 3 Squeeze and slide the width guide to the far right 4 Flex the sheets of paper or specialty media back and forth to loosen them and then fan them Do not fold or crease them Straighten the edges on a level surface Paper Avoid touching the print side of transparencies Be careful not to scratch them Loading paper and specialty media 57 ...

Page 58: ...aper or specialty media Slide the stack gently into the multipurpose feeder until it comes to a stop Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Single sided printing Single sided printing Duplex two sided printing Duplex two sided printing Loading paper and specialty media 58 ...

Page 59: ...ely damage the printer 6 Adjust the width guide to lightly touch the edge of the paper stack Make sure the paper fits loosely in the multipurpose feeder lies flat and is not bent or wrinkled 7 From the printer control panel set the Paper Size and Paper Type Loading the envelope feeder 1 Adjust the envelope support for the length of envelope you are loading Short envelopes Fully close the envelope ...

Page 60: ...ntial Damage Never use envelopes with stamps clasps snaps windows coated linings or self stick adhesives These envelopes may severely damage the printer Note Do not exceed the maximum stack height by forcing paper under the stack height limiter 6 Adjust the width guide to lightly touch the edge of the paper stack 7 Lower the envelope weight to touch the paper stack 8 From the printer control panel...

Page 61: ...e name that best describes your paper is used by linked trays assign a different Paper Type name to the tray such as Custom Type x or define your own custom name Paper Size for example letter A4 statement Load a different paper size to change the Paper Size setting for a tray automatically Paper Size settings for the multipurpose feeder are not automatic they must be set manually from the Paper Si...

Page 62: ...er 1 Type the printer IP address into the address field of your Web browser Note If you do not know the IP address of the printer then print a network setup page and locate the IP address in the TCP IP section 2 Click Settings 3 Under Default Settings click Paper Menu 4 Click Custom Names 5 Type a name for the paper type in a Custom Name x box Note This custom name will replace a custom type x nam...

Page 63: ...er cannot fuse to it properly If paper istoosmooth thenitcancausepaperfeedingorprintqualityissues Alwaysusepaperbetween100and300Sheffield points smoothness between 150 and 250 Sheffield points produces the best print quality Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly Leave paper in its original wrapper unti...

Page 64: ...d papers that fail EN12281 2002 European testing Paper weighing less than 60 g m2 16 lb Multiple part forms or documents Selecting paper Using appropriate paper prevents jams and helps ensure trouble free printing To help avoid jams and poor print quality Always use new undamaged paper Before loading paper know the recommended print side of the paper This information is usually indicated on the pa...

Page 65: ...ves such as colorants and glue often generates more carbon emissions than does normal paper production However using recycled papers enables better resource management overall We concern ourselves with the responsible use of paper in general based on life cycle assessments of its products To gain a better understanding of the impact of printers on the environment the company commissioned a number ...

Page 66: ...optional 250 sheet Universally Adjustable Tray is available for sizes smaller than A5 such as index cards Paper size Dimensions 250 or 550 sheet trays standard or optional Optional 2000 sheet tray Multipurpose feeder Duplex unit A4 210 x 297 mm 8 3 x 11 7 in A5 148 x 210 mm 5 8 x 8 3 in X A61 2 105 x 148 mm 4 1 x 5 8 in X X X JIS B5 182 x 257 mm 7 2 x 10 1 in X Letter 216 x 279 mm 8 5 x 11 in Lega...

Page 67: ...e 98 x 225 mm 3 9 x 8 9 in X X X 10 Envelope 105 x 241 mm 4 1 x 9 5 in X X X DL Envelope 110 x 220 mm 4 3 x 8 7 in X X X Other Envelope 98 x 162 mm 3 9 x 6 4 in to 176 x 250 mm 6 9 x 9 8 in X X X 1 This size appears in the Paper Size menu only when Tray Size Sensing is turned off For more information contact Customer Support 2 Only the standard exit bin supports this size 3 This size setting forma...

Page 68: ...ingle sided paper labels designed for laser printers are supported for occasional use no more than 20 pages of labels a month Vinyl pharmacy and dual web labels are not supported Warning Potential Damage Printing more than 20 pages of paper labels a month may damage the duplex unit Paper types and weights supported by the output bins Use this table to determine the possible output destinations of ...

Page 69: ... Bin Mailbox 500 sheets 1 StapleSmart II Finisher 500 sheets 2 Paper Plain Bond Colored Custom Letterhead Light Heavy Preprinted Rough Cotton Recycled Card stock X X Envelopes X X Labels X X Transparencies X X 1 Supports 60 90 g m2 16 24 lb paper weights 2 Maximum of 50 sheets of 75 g m2 20 lb paper per stapled packet Results may vary with heavier paper Paper and specialty media guidelines 69 ...

Page 70: ...OK and then click Print For Macintosh users a Customize the settings as needed in the Page Setup dialog 1 With a document open choose File Page Setup 2 Choose a paper size or create a custom size to match the loaded paper 3 Click OK b Customize the settings as needed in the Print dialog 1 With a document open choose File Print If necessary click the disclosure triangle to see more options 2 From t...

Page 71: ...large quantities When printing on envelopes Feed envelopes from the multipurpose feeder or the optional envelope feeder Set the Paper Type to Envelope and select the envelope size Use envelopes designed specifically for laser printers Check with the manufacturer or vendor to ensure the envelopes can withstand temperatures up to 230 C 446 F without sealing wrinkling curling excessively or releasing...

Page 72: ...f the label Be sure adhesive backing does not reach to the sheet edge Zone coating of the adhesive at least 1 mm 0 04 in away from edges is recommended Adhesive material contaminates the printer and could void the warranty If zone coating of the adhesive is not possible remove a 1 6 mm 0 06 in strip on the leading and driver edge and use a non oozing adhesive Portrait orientation works best especi...

Page 73: ... is automatically deleted from printer memory Reserve WhenyousendaReserveprintjob theprinterdoesnotprintthejobimmediately Itstoresthejobinmemorysoyoucanprintthejoblater Thejobisheldinmemory until you delete it from the Held Jobs menu Repeat When you send a Repeat print job the printer prints all requested copies of the job and stores the job in memory so you can print additional copies later You c...

Page 74: ...o see more options 2 From the print options or Copies Pages pop up menu choose Job Routing 3 Select your job type Confidential Repeat Reserve or Verify and then assign a user name For a confidential job also enter a four digit PIN 4 Click OK or Print and then go to the printer to release the job 5 From the printer control panel press the arrow buttons until Held jobs appears and then press 6 Press...

Page 75: ...er is on and Ready appears 2 Insert a flash drive into the front USB port Notes If you insert the flash drive when the printer requires attention such as when a jam has occurred then the printer ignores it If you insert the flash drive while the printer is printing other jobs then Printer Busy appears After the other jobs are processed you may need to view the held jobs list to print documents fro...

Page 76: ...k 1 Make sure the printer is on and Ready appears 2 From the printer control panel press 3 Press the arrow buttons until Reports appears and then press 4 Press the arrow buttons until Print Directory appears and then press Printing the print quality test pages Print the print quality test pages to isolate print quality problems 1 Turn the printer off 2 Hold down and while turning the printer on 3 ...

Page 77: ...ers 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Double click the printer icon 5 Select the job to cancel 6 From the keyboard press Delete From the Windows taskbar When you send a job to print a small printer icon appears in the right corner of the taskbar 1 Double click the printer icon A list...

Page 78: ...se Applications 2 Double click Utilities and then double click Print Center or Printer Setup Utility 3 Double click the printer icon 4 From the printer window select the job to cancel 5 From the icon bar at the top of the window click the Delete icon Printing 78 ...

Page 79: ...firmly after loading paper Paper recommendations Use only recommended paper or specialty media For more information see Paper types and weights supported by the printer on page 68 Do not load wrinkled creased damp bent or curled paper Flex fan and straighten paper before loading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same stack Make ...

Page 80: ...lex unit 241 245 Paper trays 250 Multipurpose feeder 260 Envelope feeder 271 279 Optional output bins 280 282 StapleSmart II Finisher 283 Staple cartridge 200 and 201 paper jams 1 Push the release latch and then lower the multipurpose feeder door 2 Push the release latch and then open the front cover 3 Lift and pull the print cartridge out of the printer Warning Potential Damage Do not touch the p...

Page 81: ... CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching Note If the paper is not easy to remove then open the rear door and remove the paper from there 6 Align and reinstall the print cartridge 7 Close the front cover 8 Close the multipurpose feeder door 9 Press 202 and 203 paper jams If the paper is ex...

Page 82: ...ting the printer 1 Pull down the top rear door 2 Slowly remove the jammed paper to avoid tearing it 3 Close the top rear door 4 Press 230 paper jam Rear paper jams 1 Remove the standard tray from the printer Clearing jams 82 ...

Page 83: ...2 Pull down the bottom rear door 3 Push the tab down 4 Remove the jammed paper 5 Close the bottom rear door 6 Insert the standard tray 7 Press Clearing jams 83 ...

Page 84: ...ter 2 Push the tab down 3 Remove the jammed paper 4 Insert the standard tray 5 Press 231 239 paper jams optional external duplex unit Rear paper jams 1 Push in and hold the latch while pulling up the rear duplex door 2 Remove the jammed paper Clearing jams 84 ...

Page 85: ...x door 4 Press Front paper jams 1 Remove the standard tray from the printer 2 Remove the duplex jam access tray 3 Raise the recessed duplex bar 4 Remove the jammed paper 5 Replace the duplex jam access tray Clearing jams 85 ...

Page 86: ... 2 Remove any jammed paper and then insert the tray 3 Press 4 If the jam message persists for a 250 sheet or 550 sheet tray then remove the tray from the printer 5 Remove the jammed paper and then insert the tray 6 Press 250 paper jam 1 Remove the paper from the multipurpose feeder Clearing jams 86 ...

Page 87: ...lopes from the bottom of the stack the bottom envelope will be the one that is jammed 1 Lift the envelope weight and then remove all the envelopes 2 If the jammed envelope has entered the printer and cannot be pulled out then lift the envelope feeder up and then out of the printer and then set it aside 3 Remove the envelope from the printer Note Ifyoucannotremovetheenvelope thentheprintcartridgewi...

Page 88: ... 5 bin mailbox or the StapleSmart II Finisher 1 If the paper is exiting into a bin then pull the paper straight out and then press If not then continue with step 2 2 Pull down the output bin door or doors 3 Remove the jammed paper 4 Close the output bin door or doors 5 Press 280 paper jams 1 Pull down the StapleSmart II Finisher door 2 Remove the jammed paper 3 Close the StapleSmart II Finisher do...

Page 89: ...ar the jam from the stapler output bin 2 Press 282 paper jam To prevent paper jams the stapler motor does not run when the stapler door is open 1 Close the stapler door until it clicks into place 2 Press Clearing jams 89 ...

Page 90: ...he latch to open the stapler door 2 Pull the latch of the staple cartridge holder down and then pull the holder out of the printer 3 Use the metal tab to lift the staple guard and then remove any loose staples Clearing jams 90 ...

Page 91: ... down on the staple guard until it snaps into place 5 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place 6 Close the stapler door 7 Press Clearing jams 91 ...

Page 92: ...andard USB Parallel x Serial x SMTP Setup 1 Depending on the printer setup this menu item appears as Network Setup Page or Network x Setup Page 2 Depending on the printer setup this menu item appears as Standard Network or Network x Security Settings Help Miscellaneous Security Settings Confidential Print Disk Wiping Security Audit Log Set Date Time General Settings Setup Menu Finishing Menu Quali...

Page 93: ... menu Menu item Description Tray x Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Folio Statement Universal Specifies the paper size loaded in each tray Notes A4 is the international factory default setting Letter is the US factory default setting For trays with automatic size sensing only the size detected by the hardware appears Use this menu item to configure automatic tray linking If the s...

Page 94: ...trays are automatically linked When one tray is empty the job prints using the linked tray MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Folio Statement Universal 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope Other Envelope Specifies the paper size loaded in the multipurpose feeder Notes From the Paper menu Configure MP must be set to Cassette in order for MP Feeder Size to appe...

Page 95: ...eder Note DL Envelope is the international factory default setting 10 Envelope is the US factory default setting Envelope Feeder Type Envelope Rough Envelope Custom Type x Specifies the type of envelope loaded in the envelope feeder Notes Envelope is the factory default setting The Custom Type setting can be used to store up to six types of envelopes Manual Paper Size A4 A5 A6 JIS B5 Letter Legal ...

Page 96: ...stom Type x Specifies the type of envelope being manually loaded Note Envelope is the factory default setting Appears only if Tray Size Sensing is turned off For more information contact Customer Support Note Only installed trays drawers and feeders are listed in this menu Configure MP menu Menu item Description Configure MP Cassette Manual First Determines when the printer selects paper from the ...

Page 97: ...ble substitutions are allowed The Off setting indicates no size substitutions are allowed Setting a substitution lets the job print without a Change Paper message appearing Paper Texture menu Menu item Description Plain Texture Smooth Normal Rough Specifies the relative texture of the paper loaded in a specific tray Note Normal is the factory default setting Card Stock Texture Smooth Normal Rough ...

Page 98: ...s the factory default setting Rough Envelope Texture Smooth Normal Rough Specifies the relative texture of the rough envelopes loaded in a specific tray Note Rough is the factory default setting Letterhead Texture Smooth Normal Rough Specifies the relative texture of the paper loaded in a specific tray Note Normal is the factory default setting Preprinted Texture Smooth Normal Rough Specifies the ...

Page 99: ... Normal is the factory default setting Transparency Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Note Normal is the factory default setting Recycled Weight Light Normal Heavy Specifies the relative weight of the recycled paper loaded in a specific tray Note Normal is the factory default setting Labels Weight Light Normal Heavy Specifies the relativ...

Page 100: ...s the relative weight of the paper loaded in a specific tray Heavy Weight Heavy Specifies the relative weight of the paper loaded in a specific tray Rough Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Note Normal is the factory default setting Custom x Light Normal Heavy Specifies the relative weight of the custom paper type loaded in a specific tra...

Page 101: ...bels are loaded in the two sided orientation in the paper tray When Off is selected Vinyl Labels must be loaded in either the one or two sided orientation depending on the print job Note Off is the factory default setting Bond Loading Duplex Off When Duplex is selected one sided jobs can be printed when Bond paper is loaded in the two sided orientation in the paper tray When Off is selected Bond p...

Page 102: ...the print job Note Off is the factory default setting Custom x Loading Duplex Off When Duplex is selected one sided jobs can be printed when Custom x paper is loaded in the two sided orientation in the paper tray When Off is selected Custom x paper must be loaded in either the one or two sided orientation depending on the print job Notes Off is the factory default setting Custom x Loading is avail...

Page 103: ...s of measure Notes Inches is the US factory default setting Millimeters is the international factory default setting Portrait Width 3 14 inches 76 360 mm Sets the portrait width Notes If the width exceeds the maximum the printer uses the maximum width allowed 8 5 inches is the US factory default setting Inches can be increased in 0 01 inch increments 216 mm is the international factory default set...

Page 104: ... bins are installed TheTypeAssignmentsettingassignseachpapertype to an output bin or linked bin set Overflow Bin Standard Bin Bin x Specifies an alternate output bin when a designated bin is full Note Standard Bin is the factory default setting Assign Type Bin Plain Paper Bin Card Stock Bin Transparency Bin Recycled Bin Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted ...

Page 105: ... only for network printers or printers connected to print servers Profiles List Prints a list of profiles stored in the printer NetWare Setup Page Prints a report containing NetWare specific information about the network settings Note This menu item appears only for printers with an internal print server installed Print Fonts PCL Fonts PostScript Fonts Prints a report in English of all the fonts a...

Page 106: ...t uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off PS SmartSwitch On Off Sets the printer to automatically switch to PS emulation when a print job requires it regardless of the default printer language Notes On is the factory default setting When the Off setting is used the printer does not examine incoming data WhentheOffsettingisused theprinterusesPCL...

Page 107: ... not defective The Auto setting buffers print jobs only if the printer is busy processing data from another input port Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is updated Mac Binary PS On Off Auto Sets the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting The Of...

Page 108: ...etwork Card Menu item Description View Card Status Connected Disconnected Lets you view the connection status of the Network Card View Card Speed Lets you view the speed of a currently active network card Network Address UAA LAA Lets you view the network addresses Job Timeout 0 225 seconds Sets the amount of time in seconds that a network print job can take before it is canceled Notes 90 seconds i...

Page 109: ... and parameter assignment setting Enable RARP On Off Specifies the RARP address assignment setting Note On is the factory default setting Enable BOOTP On Off Specifies the BOOTP address assignment setting Note On is the factory default setting AutoIP Yes No Specifies the Zero Configuration Networking setting Note Yes is the factory default setting Enable FTP TFTP Yes No Enables the built in FTP se...

Page 110: ... Enable DHCPv6 On Off Enables DHCPv6 in the printer Note On is the factory default setting Wireless menu Use the following menu items to view or configure the wireless internal print server settings Note This menu is available only for models connected to a wireless network This menu is available from the Network Ports menu Network Ports ª Network x ª Net x Setup ª Wireless Menu item Description N...

Page 111: ... Note The default setting is the default zone for the network If no default zone exists the zone marked with an is the default setting NetWare menu This menu is available from the Network Ports menu Network Ports ª Standard Network or Network x ª Std Network Setup or Net x Setup ª NetWare Menu item Description Activate Yes No Activates NetWare support Note No is the factory default setting View Lo...

Page 112: ...to automatically switch to PCL emulation when a print job received through a USB port requires it regardless of the default printer language Notes On is the factory default setting When the Off setting is used the printer does not examine incoming data When the Off setting is used the printer uses PostScript emulation if the PS SmartSwitch setting is On It uses the default printer language specifi...

Page 113: ... network buffers Changingthissettingfromtheprintercontrolpanelandthenexitingthemenus causes the printer to restart The menu selection is updated Job Buffering Off On Auto Temporarily stores jobs on the printer hard disk before printing Notes Off is the factory default setting The On setting buffers jobs on the printer hard disk The Auto setting buffers print jobs only if the printer is busy proces...

Page 114: ...ult printer language specified in the Setup menu if PCL SmartSwitch is set to Off NPA Mode On Off Auto Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting Changingthissettingfromtheprintercontrolpanelandthenexitingthemenus causes the printer to restart The menu se...

Page 115: ...ms Honor Init On Off Determines whether or not the printer honors printer hardware initialization requests from the computer Notes Off is the factory default setting The computer requests initialization by activating the Init signal from the parallel port Many personal computers activate the Init signal each time the computer is turned on Parallel Mode 2 On Off Determineswhethertheparallelportdata...

Page 116: ...red for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting When the On setting is used the printer performs NPA processing If the data is not in NPA format it is rejected as bad data When the Off setting is used the printer does not perform NPA processing When the Auto setting is used the printer examines data determines the ...

Page 117: ... a hardware handshaking setting XON XOFF is a software handshaking setting XON XOFF DTR and XON XOFF DTR DSR are combined hardware and software handshaking settings Robust XON On Off Determines whether or not the printer communicates availability to the computer Notes Off is the factory default setting This menu item applies only to the serial port if Serial Protocol is set to XON XOFF Baud 1200 2...

Page 118: ...TP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port Specifies SMTP server port information Note 25 is the default SMTP gateway port Range is 1 65536 SMTP Timeout 5 30 Specifies the amount of time in seconds before the server stops trying to send the e mail Note 30 seconds is the factory default setting Reply Address Specifies a reply address of up to 128 characters in e mail sent by...

Page 119: ...locked out after exceeding the login failures limit Settings range from 0 60 minutes 5 minutes is the factory default setting 0 indicates the printer does not impose a lockout time Logintimeout specifieshowlongtheprinterremainsidleontheHomescreen before automatically logging the user off Settings range from 1 900 seconds 300 seconds is the factory default setting Remote Logins Login failures Failu...

Page 120: ...r RAM are deleted Disk Wiping menu Menu item Description Automatic Wiping Off On Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk All permanent data on the printer hard disk is preserved such as downloaded fonts macros and held jobs Automatic Wiping marks all disk space used by a previous job and does not permit the file system to re...

Page 121: ...sk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk All permanent data on the printer hard disk is preserved such as downloaded fonts macros and held jobs Notes This menu item appears only if a formatted non defective printer hard disk is installed Single pass is the default setting Highly confidential information should be wiped using th...

Page 122: ...Log menu Menu item Description Export Log Enables an authorized user to export the security log Notes To export the log from the printer control panel a flash drive must be attached to the printer From the Embedded Web Server the log can be downloaded to a computer Delete Log Delete now Do not delete Specifies whether audit logs are deleted Note Delete Now is the factory default setting Configure ...

Page 123: ... network Note On is the factory default setting Settings menu General Settings menu Menu item Description Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Sets the language of the text appearing on the display Note All languages may not be available fo...

Page 124: ...lt setting Onconfigurestheprintertoproduceaslittlenoiseaspossible Run Initial setup Yes No Instructs the printer to run the setup wizard Notes Yes is the factory default setting After completing the setup wizard by selecting Done at the Country select screen the default becomes No Paper Sizes US Metric Notes Initial setting is determined by your Country selection in the initial setup wizard Changi...

Page 125: ... other jobs in the print queue Notes 30 seconds is the factory default setting This menu item only appears when a printer hard disk is installed Timeouts Power Saver 1 240 min Sets the amount of time the printer waits after a job is printed before it goes into a reduced power state Notes 30 minutes is the factory default setting Lowersettingsconservemoreenergy butmayrequirelonger warm up times Sel...

Page 126: ...Script emulation This setting has no effect on PCL or PPDS emulation print jobs Print Recovery Auto Continue Disabled 5 255 sec Lets the printer automatically continue printing from certain offline situations when not resolved within the specified time period Note Disabled is the factory default setting Print Recovery Jam Recovery Auto Specifies whether the printer reprints jammed pages Notes Auto...

Page 127: ...ges that can be customized by a system support person Setup menu Menu item Description Printer Language PCL Emulation PS Emulation Sets the default printer language Notes PCL emulation uses a PCL interpreter for processing print jobs PostScriptemulationusesaPSinterpreterforprocessing print jobs PCL is the factory default printer language Setting a printer language as the default does not prevent a...

Page 128: ...mory or on a printer hard disk places them in permanent storage Downloads remain in flash memory or on the printer hard disk even when the printer is turned off Storing downloads in RAM is temporary This menu appears only if a flash and or disk option is installed Job Accounting On Off Specifies whether the printer stores statistical information about the most recent print jobs on the hard disk No...

Page 129: ...duplex 2 sided printing is set as the default for all print jobs Notes 1 sided is the factory default setting To set 2 sided printing from the software program for Windows users click File ª Print and then click Properties Preferences Options or Setup for Macintosh users choose File Print and then adjust the settings from the Print dialog and pop up menus Duplex Binding Long Edge Short Edge Define...

Page 130: ...encies or inserting blank pages in a document for notes Separator Source Tray x Multi Purpose Feeder Envelope Feeder Specifies the paper source for separator sheets Notes Tray 1 standard tray is the factory default setting From the Paper menu Configure MP must be set to Cassette in order for Multi Purpose Feeder to appear as a menu setting N up pages side Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up S...

Page 131: ...offsets each print job Between Copies offsets each copy of a print job Quality menu Menu item Description Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specifies the printed output resolution Note 600 dpi is the factory default setting The printer driver default is 1200 IQ Pixel Boost Off Fonts Horizontally Vertically Both Directions Enhances the printed quality of small font...

Page 132: ...gs show more difference between levels of gray Utilities menu Menu item Description Remove Held Jobs Confidential Held Not Restored All Removes confidential and held jobs from the printer hard disk Notes Selecting a setting affects only print jobs that are resident in the printer Bookmarks jobs on flash drives and other types of held jobs are not affected Selecting Not Restored removes all Print a...

Page 133: ...to the printer is printed in hexadecimal and character representation and control codes are not executed To exit or deactivate Hex Trace turn the printer off or reset the printer Coverage Estimator Off On Provides an estimate of the percentage coverage of black on a page The estimate is printed on a separate page at the end of each print job Note Off is the factory default setting LCD Contrast 1 1...

Page 134: ...ter and operating properly for this menu item to be available The flash memory option or printer hard disk cannot be Read Write Write or password protected Job Buffer Size must not be set to 100 PCL Emul menu Menu item Description Font Source Resident Disk Download Flash All Specifies the set of fonts used by the Font Name menu item Notes Resident is the factory default setting It shows the factor...

Page 135: ...oint sizes can be increased or decreased in 0 25 point increments PCL Emulation Settings Pitch 0 08 100 Specifies the font pitch for scalable monospaced fonts Notes 10 is the factory default setting Pitch refers to the number of fixed space characters per inch cpi Pitch can be increased or decreased in 0 01 cpi increments For nonscalable monospaced fonts the pitch appears on the display but cannot...

Page 136: ...ault setting Tray Renumber Assign MP Feeder Off None 0 199 Assign Tray x Off None 0 199 Assign Manual Paper Off None 0 199 Assign Man Env Off None 0 199 Configures the printer to work with printer software or programs that use different source assignments for trays drawers and feeders Notes Off is the factory default setting None is not an available selection It is only displayed when it is select...

Page 137: ... Times TimesNewRoman Univers Zapf Chancery Sets the default font for HTML documents Notes The Times font will be used in HTML documents that do not specify a font The following fonts appear only if the appropriate DBCS font card is installed HG GothicB MSung Light MD_DotumChe and MingMT Light Menu item Description Font Size 1 255 pt Sets the default font size for HTML documents Notes 12 pt is the ...

Page 138: ...f Inverts bi tonal monochrome images Notes Off is the factory default setting The font size can be increased in 1 point increments This setting does not apply to GIF or JPEG images Scaling Anchor Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Scales the image to fit the selected paper size Notes Best Fit is the factory default setting When Auto Fit is set to On Scaling is au...

Page 139: ...he page is oriented in relation to the printing on the front of the page Notes Long Edge is the factory default setting Long Edge specifies that binding be placed on the left edge of portrait pages and the top edge of landscape pages Short Edge specifies that binding be placed on the top edge of portrait pages and the left edge of landscape pages Orientation Auto Long Edge Short Edge Specifies the...

Page 140: ...pecifies the paper source for separator sheets Notes Tray 1 standard tray is the factory default setting From the Paper menu Configure MP must be set to Cassette in order for Multi Purpose Feeder to appear as a menu setting Blank Pages Do Not Print Print Specifies whether blank pages are inserted in a print job Note Do Not Print is the factory default setting Help menu The Help menu consists of a ...

Page 141: ...tem Description Connection Guide Provides information about connecting the printer locally USB or to a network Moving Guide Provides instructions for safely moving the printer Understanding printer menus 141 ...

Page 142: ...x is a paper type or size Try one or more of the following Press the arrow buttons until Continue appears and then press if the paper was changed Press the arrow buttons until Use Current appears and then press to print on the paper currently in the printer Cancel the current print job Check duplex connection Try one or more of the following Turn the printer off and then back on If the error occur...

Page 143: ... If an optional duplex unit is installed then remove it 4 Remove the indicated tray 5 Reattach the tray 6 Connect the power cord to a properly grounded outlet 7 Restart the printer If the error occurs again 1 Turn the printer off 2 Unplug the power cord from the wall outlet 3 Remove the tray 4 Contact Customer Support Press to clear the message and print without using the tray Clearing job account...

Page 144: ...bling Menus Wait for the message to clear Note While the menus are disabled printer settings cannot be changed from the printer control panel Disk Corrupted The printer attempted to recover a disk but was not able to do so Reformat appears Press to reformat the disk Note Reformatting the disk deletes all the files currently stored on the disk Disk recovery x y XX DO NOT POWER OFF Wait for the mess...

Page 145: ...clear Formatting Disk x y XX DO NOT POWER OFF Wait for the message to clear Warning Potential Damage Do not power off while the printer is formatting the printer hard disk The percentage completed appears on the display Formatting Flash DO NOT POWER OFF Wait for the message to clear Warning Potential Damage Do not power off while the printer is formatting the flash memory Hex Trace Ready The print...

Page 146: ...re of the following Install the duplex unit 1 Turn the printer off 2 Unplug the power cord from the wall outlet 3 Install the duplex unit 4 Connect the power cord to a properly grounded outlet 5 Restart the printer Cancel the current job Install envelope feeder Try one or more of the following Install the envelope feeder 1 Turn the printer off 2 Unplug the power cord from the wall outlet 3 Install...

Page 147: ...essage appears on the display Invalid Network Code Youneedtodownloadvalidnetworkprintingcodefortheinternalprintserver Theinternalprintserverisahardware option installed inside the printer Note Network code may be downloaded while this message appears on the display Invalid PIN Enter a valid PIN Load manual feeder with x Try one or more of the following Load the specified paper in the multipurpose ...

Page 148: ...emessage to clear Menus are Disabled The printer menus are disabled The printer settings cannot be changed from the printer control panel Contact your system support person for help Note When menus are disabled it is still possible to cancel a print job print a confidential job or print a held job Must be in Ready state to enter menus The printer menus cannot be accessed at this time because the p...

Page 149: ... appears and then press to exit No jobs to cancel Wait for the message to clear Not Ready The printer is not ready to receive or process data or the printer ports are offline No recognized file types Either there are no files saved on the flash drive or the files saved are not supported Convert files to any of the following supported file types pdf gif jpeg jpg bmp png tiff tif pcx or dcx Overflow...

Page 150: ... the flash drive while this message is displayed Wait for the message to clear Programming disk DO NOT POWER OFF Wait for the message to clear Warning Potential Damage Do not turn the printer power off while Programming disk appears on the display Programming flash DO NOT POWER OFF Wait for the message to clear Warning Potential Damage Do not turn the printer power off while Programming flash appe...

Page 151: ...hen back on If the error occurs a second time 1 Turn the printer off 2 Unplug the power cord from the wall outlet 3 Remove the specified bins 4 Reattach the bins 5 Connect the power cord to a properly grounded outlet 6 Restart the printer If the error occurs again 1 Turn the printer off 2 Unplug the power cord from the wall outlet 3 Remove the specified bins 4 Contact Customer Support Press to cle...

Page 152: ...ove any remaining packaging material from the specified location Remove paper from all bins Remove the paper from all of the bins The printer automatically senses paper removal and resumes printing If removing the paper does not clear the message then touch Continue Remove paper from bin x Remove the paper from the specified bin The printer automatically senses paper removal and resumes printing I...

Page 153: ...s fonts macros and symbol sets All settings return to the factory defaults except the Display Language setting in the Setup menu and the custom settings in the Serial x Network Infrared LocalTalk and USB menus Restore Held Jobs Try one of the following Pressthearrowbuttonsuntil Continueappears andthenpress torestoreallheldjobsstoredontheprinter hard disk Press the arrow buttons until Do not restor...

Page 154: ...sage and continue stapling Staples x low or missing Load the specified staple cartridge in the finisher to clear the message Standard Bin Full Remove the stack of paper from the standard exit bin to clear the message Submitting selection Wait for the message to clear Too many failed panel logins The printer is now in a lockout mode because You attempted to log in too many times with an incorrect P...

Page 155: ...e message Tray x Low Load paper in the specified tray to clear the message Tray x Missing Insert the specified tray into the printer Unsupported disk An unsupported printer hard disk has been installed Remove the unsupported device and then install a supported one Unsupported USB device please remove Remove the unrecognized USB device Unsupported USB hub please remove Remove the unrecognized USB h...

Page 156: ...Short paper Try one or more of the following Load the appropriate paper in the tray Press the arrow buttons until Continue appears and then press to clear the message and print the job using a different paper tray Check tray length and width guides and make sure the paper is properly loaded in the tray For Windows users check the Print Properties settings to make sure the print job is requesting t...

Page 157: ...fficient memory to collate job Try one or more of the following Press the arrow buttons until Continue appears and then press to print the portion of the job already stored and begin collating the rest of the print job Cancel the current print job 37 Insufficient memory some held jobs were deleted The printer deleted some held jobs in order to process current jobs Press the arrow buttons until Con...

Page 158: ...ndthenpress toclearthemessageandcontinueprinting The printer cannot find a requested font From the PPDS menu select Best Fit and then select On The printer will find a similar font and reformat the affected text Cancel the current print job 51 Defective flash detected Try one or more of the following Pressthearrowbuttonsuntil Continueappears andthenpress toclearthemessageandcontinueprinting Cancel...

Page 159: ...he printer 54 Network x software error Try one or more of the following Press the arrow buttons until Continue appears and then press to continue printing Turn the printer off and then back on to reset the printer Upgrade flash the network firmware in the printer or print server 54 Standard network software error Try one or more of the following Press the arrow buttons until Continue appears and t...

Page 160: ...ed through the parallel port Make sure the Parallel Buffer menu item is not set to Disabled 56 Standard USB port disabled Try one or more of the following Press the arrow buttons until Continue appears and then press to clear the message The printer discards any data received through the USB port Make sure the USB Buffer menu item is not set to Disabled 57 Configuration change some held jobs were ...

Page 161: ...cards or too many optional firmware cards are installed on the printer Try one or more of the following Press to clear the message and continue printing Remove extra flash options 1 Turn the printer off 2 Unplug the power cord from the wall outlet 3 Remove extra flash options 4 Connect the power cord to a properly grounded outlet 5 Turn the printer back on 58 Too many trays attached 1 Turn the pri...

Page 162: ...re supported Try one or more of the following Remove the specified tray Press to clear the message and continue printing without using the specified tray 61 Remove defective hard disk Try one or more of the following Pressthearrowbuttonsuntil Continueappears andthenpress toclearthemessageandcontinueprinting Install a different printer hard disk before performing any operations that require a hard ...

Page 163: ...ssage and continue printing 88 yy Replace cartridge The print cartridge is exhausted 1 Replace the print cartridge 2 Press to clear the message 200 282 Paper jam 1 Clear the paper path 2 After clearing the paper path press to continue printing 1565 Emulation error load emulation option Theprinterautomaticallyclearsthemessagein30secondsandthendisablesthedownloademulatoronthefirmware card Understand...

Page 164: ...dard exit bin Warning Potential Damage Using a damp cloth to clean the interior may cause damage to your printer 5 Make sure the paper support and standard exit bin are dry before beginning a new print job Storing supplies Choose a cool clean storage area for the printer supplies Store supplies right side up in their original packing until you are ready to use them Do not expose supplies to Direct...

Page 165: ...ddress field of your Web browser Note If you do not know the IP address of the printer print a network setup page and locate the IP address in the TCP IP section 2 Click Device Status The Device Status page appears displaying a summary of supply levels Ordering supplies To order supplies contact the place where you purchased the printer Note All life estimates for printer supplies assume printing ...

Page 166: ...drawer and printer at the same time Note Use the handholds located on both sides of the printer to lift it off the optional drawer Warning Potential Damage Damage to the printer caused by improper moving is not covered by the printer warranty Moving the printer to another location The printer and options can be safely moved to another location by following these precautions Any cart used to move t...

Page 167: ... maintenance kit and capacity measurements of certain printer parts To view the device status 1 Type the printer IP address in the address field of your Web browser Note If you do not know the IP address of the printer then print a network setup page and locate the IP address in the TCP IP section 2 Click Device Status Setting up e mail alerts You can have the printer send you an e mail when the s...

Page 168: ... the printer IP address into the address field of your Web browser Note If you do not know the IP address of the printer then print a network setup page and locate the IP address in the TCP IP section 2 Click Settings and then click General Settings 3 Click Timeouts 4 In the Power Saver box increase or decrease the number of minutes you want the printer to wait before it enters Power Saver mode 5 ...

Page 169: ... include the display language custom sizes and messages and Network Port menu settings All downloads stored in RAM are deleted Downloads stored in flash memory or on a printer hard disk are not affected 1 From the printer control panel press 2 Press the arrow buttons until Settings appears and then press 3 Press the arrow buttons until General Settings appears and then press 4 Press the arrow butt...

Page 170: ...tings are correct Once you have checked each of these possibilities turn the printer off wait for about 10 seconds and then turn the printer back on This often fixes the problem Printer control panel display is blank or displays only diamonds The printer self test failed Turn the printer off wait about 10 seconds and then turn the printer back on If Performing Self Test and Ready do not appear tur...

Page 171: ...nt CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of paper from the standard exit bin CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED Verify that you are using the correct printer software If you are using a USB port make sure you are running a supported operating system and using compatible printer software MAKE SU...

Page 172: ...then print it again MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them Job takes longer than expected to print These are possible solutions Try one or more of the following REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts the number and complexity of images and the number of...

Page 173: ...ZE AND TYPE OF PAPER Load the same size and type of paper in each tray to be linked Move the paper guides to the correct positions for the paper size loaded in each tray USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS Print a menu settings page and compare the settings for each tray If necessary adjust the settings from the Paper Size Type menu Note The multipurpose feeder does not automatically s...

Page 174: ...anel If an option is not functioning then make sure it is selected in the software as well as the printer control panel Option does not operate correctly or quits after it is installed These are possible solutions Try one or more of the following RESET THE PRINTER Turn the printer off wait about 10 seconds and then turn the printer on CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn t...

Page 175: ...y then it may not be properly installed Reinstall the paper tray For more information see the hardware setup documentation that came with the paper tray or see the comprehensive User s Guide on the Publications CD that came with your printer MAKE SURE THE LIST OF OPTIONS IN THE PRINTER DRIVER IS UP TO DATE Fromthecomputeryouareprintingfrom verifythatthepapertrayisamongtheoptionslistedintheprinterd...

Page 176: ...henitentersorexitstheenvelope feeder thenitmaynotbeproperlyinstalled Reinstalltheenvelopefeeder Formoreinformation seethehardware setup documentation that came with the envelope feeder Duplex unit If the duplex unit is listed on the menu settings page but paper jams when it enters or exits the duplex unit then it maynotbeproperlyinstalled Reinstalltheduplexunit Formoreinformation seethehardwareset...

Page 177: ... connected to the correct connector CHECK THE CABLE Make sure you are using the correct cable and that it is securely connected MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing see the Networking Guide on the Software and Documentation CD Solving paper feed problems Paper frequently jams These are possible solutions Try one or mo...

Page 178: ... appears and then press Solving print quality problems Isolating print quality problems To help isolate print quality problems print the print quality test pages 1 Turn the printer off 2 From the printer control panel press and hold and the right arrow button while turning the printer on 3 Release both buttons when Performing Self Test appears The printer performs its power on sequence and then Co...

Page 179: ...stomer Support Clipped images These are possible solutions Try one or more of the following CHECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray 1 From the printer control panel check the Paper Size setting from the Paper menu 2 Before sendi...

Page 180: ...rs specify the type from the Print dialog Gray background CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting From the printer control panel change the setting from the Quality menu For Windows users change the setting from Print Properties For Macintosh users change the setting from the Print dialog Incorrect margins These are possible solutions Try one or more of the followi...

Page 181: ...e setting matches the paper loaded in the tray 1 From the printer control panel check the Paper Type setting from the Paper menu 2 Before sending the job to print specify the correct type setting For Windows users specify the type from Print Properties For Macintosh users specify the type from the Print dialog THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY Load paper from a fresh package Sto...

Page 182: ...ge THE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser Print is too dark These are possible solutions Try one or more of the following CHECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too dark the Brightness setting is too dark or the Contrast setting is too high From the printer control panel change these settings from the Quality menu For Windows users change th...

Page 183: ...e are possible solutions Try one or more of the following CHECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too light the Brightness setting is too light or the Contrast setting is too low From the printer control panel change these settings from the Quality menu For Windows users change these settings from Print Properties For Macintosh users change these settings ...

Page 184: ...rtridge THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge Repeating defects REPEATING MARKS OCCUR EVENLY DOWN THE PAGE Replace the charge rolls if the defects occur every 28 3 mm 1 11 in Replace the transfer roller if the defects occur every 51 7 mm 2 04 in Replace the print cartridge if the defects occur every 47 8 mm 1 88 in 96 8 mm 3 81 in Replace the fuser if the defects occur e...

Page 185: ...acturer Make sure the Paper Type and Paper Texture settings match the paper loaded in the tray or feeder MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it from side to side to redistribute the toner and then reinstall it THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one Solid color pages These...

Page 186: ...select the Default Source from the Paper Menu For Windows users select the paper source from Print Properties For Macintosh users select the paper source from the Print dialog and pop up menus THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge CAUTION HOT SURFACE The inside of the printer might be hot To ...

Page 187: ...eck the paper path around the print cartridge CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching Clear any paper you see THERE IS TONER IN THE PAPER PATH Contact Customer Support Toner fog or background shading appears on the page These are possible solutions Try one or more of the following THE PRI...

Page 188: ...ws users specify the type from Print Properties For Macintosh users specify the type from the Print dialog CHECK THE PAPER TEXTURE SETTING From the printer control panel Paper menu make sure the Paper Texture setting matches the paper loaded in the tray Toner specks These are possible solutions Try one or more of the following THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge THERE ...

Page 189: ... For Windows users specify the type from Print Properties For Macintosh users specify the type from the Print dialog Contacting Customer Support When you call Customer Support describe the problem you are experiencing the message on the display and the troubleshooting steps you have already taken to find a solution You need to know your printer model type and serial number For more information see...

Page 190: ...re and documentation developed exclusively at private expense Federal Communications Commission FCC compliance information statement This product has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of theFCCRules Operationissubjecttothefollowingtwoconditions 1 thisdevicemaynotcauseharmfulinterference and 2 thisdevicemustacceptanyinterferencereceived...

Page 191: ...rt number 1021231 for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Any questions regarding this compliance information statement should be directed to Director of Lexmark Technology Services Lexmark International Inc 740 West New Circle Road Lexington KY 40550 859 232 3000 Temperature information...

Page 192: ...any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Laser advisory label A laser notice label may be affixed to this printer as shown Power consumption Product power consumption The following table documents the power consumption characteristics of the product Note Some modes may not apply to your product Mode Descripti...

Page 193: ...asmallamountofpower thentocompletelystopproductpower consumption disconnect the power supply cord from the wall outlet Total energy usage It is sometimes helpful to calculate the total product energy usage Since power consumption claims are provided in power units of Watts the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage The ...

Page 194: ...ter primario Res ANATEL 282 2001 Industry Canada Canada ThisdevicecomplieswithIndustryCanadaspecificationRSS 210 Operationissubjecttothefollowingtwoconditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device This device has been designed to operate only with the antenna provided Use of an...

Page 195: ...o de d accréditation inscription signifie simplement que le produit est conforme aux spécifications techniques d Industry Canada Taiwan NCC RF notice statement Notice to users in the European Union Products bearing the CE mark are in conformity with the protection requirements of EC Council directives 2004 108 EC 2006 95 EC and 1999 5 EC on the approximation and harmonization of the laws of the Me...

Page 196: ...itab Lexmark International Inc et seade see toode vastab direktiivi 1999 5 EÜ põhinõuetele ja nimetatud direktiivist tulenevatele muudele asjakohastele sätetele Suomi LexmarkInternational Inc vakuuttaatäten ettätämätuoteondirektiivin1999 5 EYoleellistenvaatimusten ja muiden sitä koskevien direktiivin ehtojen mukainen Français Par la présente Lexmark International Inc déclare que l appareil ce prod...

Page 197: ...rs governs your use of any Software Program installed on or provided by Licensor for use in connection with your printing product The term Software Program includes machine readable instructions audio visual content such as images and recordings and associated media printed materials and electronic documentation whether incorporated into distributed with or for use with your printing product 1 STA...

Page 198: ...e Limited Warranty gives you specific legal rights You may also have other rights that vary from state to state Some states do not allow limitations on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages so the above limitations may not apply to you 5 LICENSE GRANT Licensor grants you the following rights provided you comply with all terms and c...

Page 199: ...erms of this License Agreement Upon such termination you agree to destroy all copies of the Software Program together with all modifications documentation and merged portions in any form 11 TAXES You agree that you are responsible for payment of any taxes including without limitation any goods and services and personal property taxes resulting from this Agreement or your Use of the Software Progra...

Page 200: ...ubject matter covered by this License Agreement except to the extent such extraneous terms do not conflict with the terms of this License Agreement any other written agreement signed byyouandLicensorrelatingtoyourUseoftheSoftwareProgram TotheextentanyLicensorpoliciesorprograms for support services conflict with the terms of this License Agreement the terms of this License Agreement shall control M...

Page 201: ...y trays attached 161 59 Incompatible Duplex 161 59 Incompatible envelope feeder 162 59 Incompatible output bin x 162 59 Incompatible tray x 162 61 Remove defective hard disk 162 62 Disk full 162 80 Routine maintenance needed 162 88 Cartridge low 163 88 yy Cartridge nearly low 163 88 yy Replace cartridge 163 Symbols PJL RDYMSG 149 A Activating Menu Changes 142 Active NIC menu 106 AppleTalk menu 111...

Page 202: ...Settings menu 123 guidelines card stock 72 envelopes 71 labels 72 letterhead 70 transparencies 71 H hard disk with adapter troubleshooting 177 held jobs 73 printing for Macintosh users 73 printing for Windows users 73 Help menu 140 Hex Trace ready 145 HTML menu 137 I Image menu 138 Insert staple cartridge 145 Insert Tray x 146 Install bin x 146 Install duplex 146 Install envelope feeder 146 Instal...

Page 203: ...loading 57 Must be in Ready state to enter menus 148 N NetWare menu 111 Network 148 Network x 148 Network x menu 106 Network x y 148 Network Card menu 108 Network Reports menu 108 network setup page printing 36 No held jobs 149 No jobs found 149 No jobs to cancel 149 No recognized file types 149 noise emission levels 191 Not Ready 149 notices 190 191 192 193 194 195 O options duplex unit 33 fax ca...

Page 204: ...nsupported by device 156 34 Short paper 156 35 Insufficient memory to support Resource Save feature 157 37 Insufficient memory for Flash Memory Defragment operation 157 37 Insufficient memory to collate job 157 37 Insufficient memory some held jobs deleted 157 37 Insufficient memory some held jobs will not be restored 157 38 Memory full 157 39 Complex page some data may not have printed 158 42 xy ...

Page 205: ...ely clearing disk space 154 Serial x 154 Some held jobs were lost 154 Standard Bin Full 154 Staples x empty or misfed 154 Staples x low or missing 154 Submitting selection 154 Toner low 155 Too many failed panel logins 154 Tray x Empty 155 Tray x Low 155 Tray x Missing 155 Unsupported disk 155 Unsupported USB device please remove 155 Unsupported USB hub please remove 155 USB drive removed 155 USB ...

Page 206: ...ng 61 troubleshooting checking an unresponsive printer 170 contacting Customer Support 189 solving basic printer problems 170 troubleshooting display display is blank 170 display shows only diamonds 170 troubleshooting paper feed message remains after jam is cleared 178 page that jammed does not reprint 178 troubleshooting print error reading USB drive 171 held jobs do not print 172 incorrect char...

Page 207: ...ting for Macintosh users 73 printing for Windows users 73 View supplies 156 viewing reports 168 W Waiting 156 Windows wireless network installation 38 wired network setup using Windows 43 wired networking using Macintosh 43 Wireless menu 110 wireless network configuration information 38 installation using Macintosh 40 installation using Windows 38 X XPS menu 133 Index 207 ...

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