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Dell PowerVault 500, Owner'S Manual

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 Getting Help  

Dell™ PowerVault™ 500 Systems Hardware Owner's Manual

 

  

Contacting Dell 

 

 

 

Contacting Dell  

For customers in the United States, call 800-W W W-DELL (800-999-3355).  

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Summary of Contents for PowerVault 500

Page 1: ...nManage are trademarks of Dell Inc Intel is a registered trademarks of Intel Corporation in the U S and other countries Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc discla...

Page 2: ...tation describes the features requirements installation and basic operation of the software l Operating system documentation describes how to install if necessary configure and use the operating system software l Documentation for any components you purchased separately provides information to configure and install these options l Updates are sometimes included with the system to describe changes ...

Page 3: ...f the system using the power button and the system is running an ACPI compliant operating system the system performs a graceful shutdown before the power is turned off If the system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed 2 NMI button Used to troubleshoot software and device driver errors when using certain operating s...

Page 4: ...cators 1 drive status indicator green and amber 2 green drive activity indicator NOTE For non RAID configurations only the drive activity indicator is active The drive status indicator is off Condition Drive Status Indicator Pattern Identify drive preparing for removal Blinks green two times per second Drive ready for insertion or removal Off Drive predicted failure Blinks green amber and off Driv...

Page 5: ...Indicator Codes The power button on the front panel controls the power input to the system s power supplies The power indicator lights green when the system is on The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred see Figure 1 4 Table 1 4 lists the power supply indicator codes Table 1 4 Redundant Power Supply Indicators Figure 1 4 Red...

Page 6: ...as failed See Getting Help E1210 CMOS Batt CMOS battery is missing or the voltage is out of acceptable range See Troubleshooting the System Battery E1211 ROMB Batt RAID battery is either missing bad or unable to recharge due to thermal issues Reseat the RAID battery connector See RAID Battery and Troubleshooting System Cooling Problems E1229 CPU VCORE Processor VCORE voltage regulator has failed S...

Page 7: ...PCIE Fatal Err Slot The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus device function The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot Remove and reseat the PCI expansion cards If the problem persists see Troubleshooting Expansion Cards Reinstall the expansion card cage See Expansion Card C...

Page 8: ...heck screen for specific error messages E2021 Memory Population Incorrect memory configuration Memory population order incorrect Check screen for specific error messages See Troubleshooting System Memory E2022 POST Fail General failure after video Check screen for specific error messages E2110 MBE Crd DIMM One of the DIMMs in the set implicated by has had a memory multi bit error MBE If no memory ...

Page 9: ...tion Only memory installed in channel 0 will be accessible Ensure that all pairs of memory modules are of the same type and size and that they are properly installed See System Memory If the problem persists see Troubleshooting System Memory Dual rank DIMM paired with Single rank DIMM The following DIMM rank has been disabled by BIOS DIMM x Rank y Mismatched DIMMs installed faulty memory module s ...

Page 10: ...CIe card in the specified slot number See Expansion Cards If the problem persists see Getting Help PCIe Training Error Embedded Bus nn Dev nn Funcn PCIe Training Error Slot n Faulty or improperly installed PCIe card in the specified slot Reseat the PCIe card in the specified slot number See Expansion Cards If the problem persists see Getting Help PCI BIOS failed to install PCI device BIOS Option R...

Page 11: ...CPU combination Microprocessor s is not supported by the system Install a supported microprocessor or microprocessor combination See Processors Unsupported CPU stepping detected Utility partition not available The F10 key was pressed during POST but no utility partition exists on the boot hard drive Create a utility partition on the boot hard drive See the CDs that came with your system Warning No...

Page 12: ...other countries Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Back to Contents Page NOTE...

Page 13: ...ve test results l Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached l View help messages that briefly describe each test and its parameters l View status messages that inform you if tests are completed successfully l View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a ma...

Page 14: ... checked runs only the quick tests on the device Extended tests will not run when you select this option l Show Ending Timestamp When checked time stamps the test log l Test Iterations Selects the number of times the test is run l Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide in...

Page 15: ... To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you Back to Contents ...

Page 16: ...es devices and loads the operating system when you start your system Unless the operating system fails to respond you can reboot also called warm boot your system by pressing Ctrl Alt Del Otherwise you must restart the system by pressing the reset button or by turning the system off and then back on bootable diskette A diskette that is used to start your system if the system will not boot from the...

Page 17: ...herals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT F...

Page 18: ...kHz Kilohertz KMM Keyboard monitor mouse KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN lb Pound s LCD Liquid crystal...

Page 19: ...pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be rev...

Page 20: ...stem ini file to determine a variety of options for the Windows operating environment Among other things the system ini file records which video mouse and keyboard drivers are installed for Windows TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the ...

Page 21: ...se enhanced workgroup functionality and simplified file management and browsing Windows Powered A Windows operating system designed for use on NAS systems For NAS systems the Windows Powered operating system is dedicated to file service for network clients Windows Server 2003 A set of Microsoft software technologies that enable software integration through the use of XML Web services XML Web servi...

Page 22: ...E Processors System Battery Expansion Card Riser Boards Sideplane Board SAS Backplane Board Control Panel Assembly Service only Procedure System Board Service only Procedure This section describes how to install the following system components l Hard drives l Power supplies l System fans l Cooling shroud l Fan brackets l SAS controller daughter card l RAID battery l Expansion cards l Expansion car...

Page 23: ...s provide space for up to six 3 5 inch SAS or SATA hard drives The hard drives connect to a RAID controller card through the SAS backplane board For more information see Hard Drives and SAS Controller Daughter Card During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see System Board Jumpers Front Bezel A lock on the bezel restrict...

Page 24: ...ystem and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 To remove the system cover turn the latch release lock counter clockwise to the unlocked position See Figure 3 3 3 Lift up on the latch on top of the system See Figure 3 3 4 Grasp the cover on both sides and carefully lift the cover away from the system Closing the System 1 Lift up the latch on th...

Page 25: ...acity hard drive allow enough time for the formatting to be completed Long format times for these drives are normal A 9 GB hard drive for example can take up to 2 5 hours to format Removing a Drive Blank For 3 5 inch hard drive configurations 1 Remove the front bezel if attached See Removing the Front Bezel 2 Insert your finger under the shrouded end of the blank and press in on the latch to eject...

Page 26: ...he hard drive out until it is free of the drive bay 5 If you do not replace the hard drive insert a drive blank in the vacated drive bay See Installing a Drive Blank Installing a Hot Plug Hard Drive 1 Remove the front bezel if attached See Removing the Front Bezel 2 If a drive blank is present in the bay remove it See Removing a Drive Blank 3 Install the hot plug hard drive a Open the handle on th...

Page 27: ...o the hard drive carrier with the connector end of the drive at the rear See Figure 3 5 2 Viewing the assembly as shown in Figure 3 5 align the bottom rear screw hole on the hard drive with the hole labeled SAS on the hard drive carrier When aligned correctly the rear of the hard drive will be flush with the rear of the hard drive carrier 3 Attach the four screws to secure the hard drive to the ha...

Page 28: ...oser will be flush with the rear of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier See Figure 3 7 4 Attach the interposer card to the rear of the SATA hard drive a Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer card bracket attach to the slots on the inside of the carrier rail See Figure 3...

Page 29: ...er card SATA only 4 SATA hard drive 5 hole labels NOTICE To ensure proper system cooling the power supply blank must be installed on the unoccupied power supply bay in a non redundant configuration See Installing the Power Supply Blank NOTICE The system requires one power supply for the system to operate normally The system is in the redundant mode when two power supplies are installed and both po...

Page 30: ...aise the fan handle and pull the fan straight up from the fan cage to clear the chassis See Figure 3 9 1 locking tab 2 cable retention bracket 3 power supply handle NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power supply status indicator will turn green to signify that the power supply...

Page 31: ...ith a latch at the end of the shroud Release the latch by pulling it towards the outside wall of the chassis See Figure 3 10 2 Rotate the shroud upward and toward the front of the system on its hinges and then lift the shroud out of the system Figure 3 10 Removing and Installing the Cooling Shroud 1 fan bracket 2 fan handle 3 fan CAUTION The DIMMs are hot to the touch for some time after the syste...

Page 32: ...emoving a System Fan 6 Remove the fan bracket from the system a Press down on the release latch on the left side of the fan bracket See Figure 3 11 If the bracket does not disengage completely push down slightly on the bracket when releasing the latch b Rotate the left side of the bracket upward releasing the plastic clip from its slot in the power supply cage c Draw the bracket out of the system ...

Page 33: ...d has two both cards install into the sideplane as described below The SAS RAID controller daughter card is shown in Figure 3 12 Installing a SAS Controller Daughter Card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Disconnect the control panel cable from the sideplane board See Removing the...

Page 34: ...nch x6 Backplane Figure 3 15 SAS RAID Controller Daughter Card Cabling With 3 5 inch x4 Backplane 1 SAS controller daughter card 2 SAS controller daughter card slot 3 release tab 4 SAS controller daughter card battery connector 5 SAS connectors 0 and 1 for RAID card only out to backplane SAS_A or SAS_B for RAID card only connector 6 chassis slots 2 7 SAS controller daughter card tray 1 SAS control...

Page 35: ...m See Figure 3 12 RAID Battery Installing a RAID Battery 1 Insert the RAID battery into the battery carrier See Figure 3 16 2 Locate the battery bay to the right of the SAS daughter card on top of the hard drive bays 3 Insert the battery carrier and RAID battery into the chassis battery carrier slots and connect the battery cable to the storage daughter card ensuring that the battery carrier is al...

Page 36: ... and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Open the expansion card guide latch and remove the filler bracket See Figure 3 17 5 Install the expansion card a If the expansion card is full length align its front edge with the front card guide See Figure 3 17 b Position the expansion card so that the card edge connector aligns with the expansion ca...

Page 37: ...l expansion card cables 7 Close the system See Closing the System Expansion Card Cage Removing the Expansion Card Cage 1 front card guide 2 expansion card connector 3 card edge connector 4 expansion card 5 expansion card guide latch CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guid...

Page 38: ...es a set of advanced features for managing the server remotely The following procedure describes the steps for installing the optional RAC card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet NOTE You must remove all expansion cards from the expansion card cage before removing the expansion card cage from the system 1 expansion card cag...

Page 39: ...ral Riser Board 8 Close the system See Closing the System 9 Reconnect the system and peripherals to their power sources and turn them on See the RAC card documentation for information on configuring and using the RAC card Optical Drive An optional slimline optical drive is mounted on a tray that slides in the front panel and connects to the controllers on the system board through the SAS backplane...

Page 40: ...the optical drive cable to the connector on the back of the drive 4 Close the system See Closing the System 5 Replace the bezel See Replacing the Front Bezel 6 Reconnect your system and peripherals to their electrical outlets and turn on the system Diskette Drive Removing the Diskette Drive From the System 1 Turn off the system including any attached peripherals and disconnect the system from the ...

Page 41: ... plastic latch on the carrier locks into position 5 Attach one end of the ribbon cable to the floppy connector FLOPPY on the system board and the other end to the connector on the rear of the diskette drive See Figure 6 2 for the location of the floppy cable connector on the system board 6 Close the system See Closing the System 7 Replace the front bezel if removed in step 2 See Replacing the Fron...

Page 42: ...m including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the tape drive carrier from the media bay by squeezing the release tabs on either side of the carrier down and forward sliding the carrier gently from the bay See Figure 3 23 Figure 3 23 Removing and Installing the Tape Drive Carrier 1 diskette drive tray 2 shim 3 diskette drive 4 diskette drive rele...

Page 43: ... Tape Drive Cable Retention Bracket 8 Connect the tape drive power cable to the tape drive power connector on the backplane See Figure 6 4 for the connector location 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the dri...

Page 44: ...DIMM socket of each channel has white release tabs General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following guidelines when configuring your system memory l Use only qualified Fully Buffered DIMMs FBDs FBDs can be either single ranked or dual ranked FBDs marked with a 1R are single ranked and modules marked with a 2R are dual ranked l A minim...

Page 45: ...ory is one half of the total installed memory Installing Memory Modules 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove the memory cooling shroud See Removing the Cooling Shroud 4 Locate the memory module sockets on the system board See Figure 6 2 5 Press the ejectors on the memory modul...

Page 46: ...em Diagnostics Removing Memory Modules 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove the memory cooling shroud See Removing the Cooling Shroud 4 Locate the memory module sockets on the system board See Figure 6 2 1 memory module 2 memory module socket ejectors 2 3 socket 4 alignment ke...

Page 47: ...ing the System 4 Remove the fans See Removing a System Fan 5 Remove the fan bracket See Removing the Fan Bracket 6 Press the blue tab on the end of one of the heat sink retention levers to disengage the lever then lift the lever 90 degrees See Figure 3 27 Figure 3 27 Installing and Removing the Heat Sink NOTICE Never operate your system with the memory cooling shroud removed Overheating of the sys...

Page 48: ...processor lightly in the socket c Close the processor shield See Figure 3 28 d When the processor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the processor See Figure 3 28 4 Install the heat sink a If you receive a heat sink and pre applied thermal grease with your processor kit remove the protective sheet from the thermal grease layer...

Page 49: ...nnectors 4 Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector Figure 3 29 Replacing the System Battery CAUTION Only trained service technicians are autho...

Page 50: ...e Getting Help for instructions on obtaining technical assistance Expansion Card Riser Boards Removing the Left Expansion Card Riser Board 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove any expansion cards from the left riser expansion card slots See Removing an Expansion Card 4 Remove the expans...

Page 51: ...ds of the riser upward 2 Lift the central riser board from the two guide pins on either end and draw the riser away from the system board Figure 3 31 Replacing the Central Riser Board 1 riser release pin 2 expansion card rails 3 expansion card cage 4 riser securing tabs 6 5 riser securing slots 6 CAUTION Only trained service technicians are authorized to remove the system cover and access any of t...

Page 52: ...aughter card See Removing a SAS Controller Daughter Card 4 Remove any cables from the sideplane board 5 Pressing inward on the sideplane release tabs lift the sideplane up and away from the system See Figure 3 32 Figure 3 32 Sideplane Removal and Installation 1 card guide 2 2 release tab 3 central riser board 4 guide pins 2 5 system board socket CAUTION Only trained service technicians are authori...

Page 53: ...e from the SAS backplane board See Removing the Optical Drive 4 If applicable disconnect the diskette drive See Removing the Diskette Drive From the System 5 If applicable disconnect the tape drive See Removing and Installing an Internal SCSI Tape Drive 6 Remove the hard drives See Removing a Hot Plug Hard Drive 1 sideplane board 2 sideplane release tabs 2 3 guides 2 4 backplane connector 5 pins 2...

Page 54: ...e board release pin See Figure 3 33 3 While pulling the release pin tilt the SAS backplane board toward the front of the system until it stops then release the release pin and ensure that it snaps into place 4 Replace the fan bracket See Replacing the Fan Bracket 5 Replace the fans See Replacing a Cooling Fan 6 Replace the cooling shroud See Installing the Cooling Shroud 7 Reinstall the SAS contro...

Page 55: ...4 f Remove the three screws that secure the control panel board to the system chassis and remove the board See Figure 3 34 g Remove the display module a Insert the end of paper clip into the hole on the right side of the display module and gently pry off the label b Using a T10 Torx driver remove the two screws that secure the display module to the system chassis c Remove the display module from t...

Page 56: ...he fans See Removing a System Fan 7 Remove the fan bracket See Removing the Fan Bracket 8 If applicable remove the RAC card See Installing a RAC Card 9 Remove the memory modules See Removing Memory Modules 10 Remove the heatsink s and microprocessor s See Removing a Processor 11 Remove the TOE key if present See Figure 6 2 for the location of the TOE key 12 Remove the sideplane See Removing the Si...

Page 57: ...AS Backplane Board 5 Replace the sideplane See Installing the Sideplane Board 6 Reinstall the TOE key if applicable See Figure 6 2 for the TOE key s location 7 Replace the heatsink s and microprocessor s See Installing a Processor 8 Replace the memory modules See Installing Memory Modules 9 If applicable replace the RAC card See Installing a RAC Card 10 Replace the fan bracket See Replacing the Fa...

Page 58: ...ace the expansion card cage See Replacing the Expansion Card Cage 14 If applicable replace any expansion cards See Installing an Expansion Card 15 Close the system See Closing the System Back to Contents Page ...

Page 59: ... Table 6 2 for the location and description of system board connectors Figure 6 2 System Board Connectors NOTE To access the jumpers remove the cooling shroud by lifting the release latch and sliding the shroud towards the front of the system See Figure 3 10 NOTE Lift up the memory module airflow shroud for easy access to the jumpers Jumper Setting Description 1 PWRD_EN default The password featur...

Page 60: ...ule slot 3 9 DIMM 7 Memory module slot 7 10 DIMM 4 Memory module slot 4 11 DIMM 8 Memory module slot 8 12 CPU1 Microprocessor 1 13 FAN4_2U System cooling fan 14 FLOPPY Floppy drive connector 15 FAN3_2U System cooling fan 16 FAN2_2U System cooling fan 17 FAN1_2U System cooling fan 18 CPU2 Microprocessor 2 19 TOE_KEY TCP IP Offload Engine Key 20 BACKPLANE Backplane power connector 21 SIDEPLANE Sidep...

Page 61: ... 5 for the location and description of connectors on the sideplane board Figure 6 5 Sideplane Board Connectors 1 drive 0 SASDRV0 2 primary SAS SAS_A 3 drive 2 SASDRV2 4 optical drive power CD_PWR 5 secondary SAS SAS_B 6 drive 4 SASDRV4 7 drive 5 SASDRV5 8 drive 3 SASDRV3 9 drive 1 SASDRV1 10 backplane power BP_PWR 1 drive 0 SASDRV0 2 SAS SAS_A 3 tape drive power connector J_TBU_PWR 4 drive 2 SASDR...

Page 62: ...tional PCI X Left Expansion Card Riser Board Components Figure 6 8 Optional PCIe Expansion Card Central Riser Board Components 1 control panel CTRL 2 SAS controller daughter card PCIE_STORAGE 3 chassis intrusion switch 4 CD IDE IDE 5 pin guides 2 6 system board connector 1 riser release pin 2 slot 2 PCIe x8 lane width 3 slot 3 PCIe x4 lane width 4 pin guide 2 5 system board connector 1 riser relea...

Page 63: ...il the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug 7 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 8 Open the system See Opening and Closing the System 9 Install the jumper plug on the password jumper 10 Lower the memory module shroud 11...

Page 64: ... program by responding to certain error messages If an error message appears while the system is booting make a note of the message Before entering the System Setup program see System Messages for an explanation of the message and suggestions for correcting errors Using the System Setup Program Table 2 1 lists the keys that you use to view or change information on the System Setup program screens ...

Page 65: ...Type Auto default Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB flash drive to act as a removal diskette drive Auto automatically chooses an emulation type Boot Sequence Retry Disabled default Enables or disables the Boot Sequence Retry feature Enabled allows the system to re attempt the Boot Sequence after a 3...

Page 66: ...ed default Enables or disables optimal use of sequential memory access Disable this option for applications that require high use of random memory access Virtualization Technology Disabled default Displays when the processor s support Virtualization Technology Enabled permits virtualization software to utilize Virtualization Technology functions incorporated in the processor design This feature ca...

Page 67: ...ops responding When this field is set to Enabled the operating system is allowed to initialize the timer When set to Disabled the timer is not initialized I OAT DMA Engine Disable default Enables or disables the I O Acceleration Technology I OAT option This feature should be enabled only if the hardware and software support I OAT System Interrupts Assignment Standard default Controls the interrupt...

Page 68: ...d only when TPM Security is set to Off TPM Clear No default NOTICE Clearing the TPM will cause loss of all encryption keys in the TPM This will prevent booting to the operating system and result in loss of data if the encryption keys cannot be restored Be sure to back up the TPM keys prior to enabling this option When set to Yes all the contents of the TPM are cleared NOTE This field is read only ...

Page 69: ... setting shown for the System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot your system now for your password protection to take effect or continue working Using Your System Password to Secure Your System When the Password Status option is set to Unlocked you have the option to leave the password security enabled or to disable the password se...

Page 70: ...xt time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is set to Enabled you must enter the correct setup password before you can modify most of the System Setup options When you start the System Setup ...

Page 71: ...tion for system setup text based utilities and operating system consoles For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl E when prompted after POST If your operating system begins to load before you press Crtl E allow the system to finish booting and then restar...

Page 72: ...cedures see Troubleshooting External Connections Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 4 2 lists the IRQ assignments CAUTION Only trained service technicians are authorized to remove the syste...

Page 73: ...r to the other video connector and turn the system on again 3 Determine whether the system has monitors attached to both the front and rear video connectors The system supports only one monitor attached to either the front or rear video connector When a monitor is connected to the front panel the back panel video and PS 2 keyboard and mouse connectors are disabled If two monitors are attached to t...

Page 74: ...e diagnostic test See Using Server Administrator Diagnostics If the test fails continue to the next step 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 4 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse See Getting Help 4 Enter the System Setup program and...

Page 75: ...al device If the problem is resolved replace the serial device See Getting Help If the problem persists see Getting Help Troubleshooting a USB Device Problem l System message indicates a problem with a USB device l Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program 2 Turn off ...

Page 76: ...on 6 Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your Getting Started Guide Troubleshooting a Wet System Problem l Liquid spilled on the system l Excessive humidity Action 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the S...

Page 77: ...figuration information l System date and time do not remain current Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correc...

Page 78: ...ailed See Troubleshooting a Fan Troubleshooting a Fan NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery CAUTION Only trained service technicians are authorized to remove the system cover and access any of the compo...

Page 79: ...ppear continue to the next step If an error messages appears go to step 11 3 Enter the System Setup program and check the system memory setting See Entering the System Setup Program If the amount of memory installed matches the system memory setting go to step 11 4 Remove the bezel See Front Bezel 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet C...

Page 80: ...ting Help Troubleshooting a Diskette Drive Problem l Error message indicates a diskette drive problem Action 1 Enter the System Setup program and verify that the diskette drive is configured correctly See Using the System Setup Program 2 Open or remove the bezel See Front Bezel 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics 4 Turn off the system and attache...

Page 81: ...the expansion cards causes the tests to fail If the problem is not resolved see Getting Help Troubleshooting an Optical Drive Problem l System cannot read data from a CD or DVD in an optical drive l Optical drive indicator does not blink during boot Action 1 Try using a different CD or DVD that you know works properly 2 Enter the System Setup program and ensure that the drive s IDE controller is e...

Page 82: ...the appropriate online diagnostics tests See Using Server Administrator Diagnostics 7 Open or remove the bezel See Front Bezel 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Open the system See Opening and Closing the System 10 Ensure that the SCSI controller card is firmly seated in its connector See Installing an Expansion Card 11 Close the ...

Page 83: ...ay but does not function in the original bay the SAS backplane has a defective connector See Getting Help 8 Check the cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Verify that the cable connections between SAS backplane s and the SAS daughter card are corre...

Page 84: ... Opening and Closing the System 13 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists proceed as follows l If you have a SAS controller daughter card see Getting Help l If you have a SAS RAID controller daughter card replace the SAS RAID daughter card battery See Installing a RAID Battery If replacing the battery does not solve the...

Page 85: ...System c Reinstall one of the expansion cards d Close the system See Opening and Closing the System e Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting the Microprocessors Problem l Error message indicates a processor problem l Front panel status LCD indicates a problem with the processors or system board l A heat sink is not installed for each processor Action...

Page 86: ...off the system and attached peripherals and disconnect the system from the electrical outlet 15 Open the system See Opening and Closing the System 16 Replace processor 1 with another processor of the same capacity See Processors 17 Close the system See Opening and Closing the System 18 Run the appropriate online diagnostic test If the tests complete successfully replace processor 1 See Getting Hel...

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