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Dell PowerEdge R730, Owner'S Manual

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Dell PowerEdge R730 Owner'S Manual Download Page 8

Troubleshooting processors

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System messages

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Warning messages

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Diagnostic messages

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Alert messages

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6 Using system diagnostics................................................................................194

Dell Embedded System Diagnostics

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When to use the Embedded System Diagnostics

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Running the Embedded System Diagnostics from Boot Manager

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Running the Embedded System Diagnostics from the Dell Lifecycle Controller

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System diagnostic controls

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7 Jumpers and connectors................................................................................ 196

System board jumper settings

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System board connectors

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Disabling a forgotten password

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8 Technical specifications................................................................................. 200

9 Getting help.......................................................................................................207

Contacting Dell

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Locating your system service tag

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Documentation feedback

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Quick Resource Locator 

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Summary of Contents for PowerEdge R730

Page 1: ...Dell PowerEdge R730 and R730xd Owner s Manual Regulatory Model E31S Series Regulatory Type E31S001 ...

Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Page 3: ...n 31 Setting up your system 31 Methods of setting up and configuring the iDRAC IP address 31 Information about logging in to iDRAC 32 Methods of installing the operating system 32 Remote management 32 Downloading and installing drivers and firmware 32 3 Pre operating system management applications 34 Navigation keys 34 About System Setup 35 Entering System Setup 35 System Setup Main Menu 35 System...

Page 4: ... Removing the system cover 56 Installing the system cover 57 Inside the system 58 Cooling shroud 59 Removing the cooling shroud 60 Installing the cooling shroud 61 Hard drive tray assembly 61 Removing the hard drive tray 61 Installing the hard drive tray 62 Removing a hard drive blank from a hard drive carrier 63 Installing a hard drive blank into a hard drive carrier 64 Removing a hard drive carr...

Page 5: ...ds and expansion card risers 96 Expansion card installation guidelines 96 Removing an expansion card from expansion card riser 2 or 3 98 Installing an expansion card into the expansion card riser 2 or 3 99 Removing an expansion card from the expansion card riser 1 100 Installing an expansion card into the expansion card riser 1 101 Removing the riser 1 blank 102 Installing the riser 1 blank 103 Re...

Page 6: ...ch hard drive blank 136 Removing a 2 5 inch hard drive blank back 136 Installing a 2 5 inch hard drive blank back 137 Removing a 1 8 inch hard drive blank 137 Installing a 1 8 inch hard drive blank 138 Removing a 3 5 inch hard drive blank 138 Installing a 3 5 inch hard drive blank 139 Removing a 1 8 inch hard drive from a hard drive carrier 139 Installing a 1 8 inch hard drive into a hard drive ca...

Page 7: ...oting external connections 180 Troubleshooting the video subsystem 180 Troubleshooting a USB device 180 Troubleshooting iDRAC Direct USB XML configuration 181 Troubleshooting iDRAC Direct laptop connection 182 Troubleshooting a serial I O device 182 Troubleshooting a NIC 182 Troubleshooting a wet system 183 Troubleshooting a damaged system 184 Troubleshooting the system battery 184 Troubleshooting...

Page 8: ...Embedded System Diagnostics from Boot Manager 194 Running the Embedded System Diagnostics from the Dell Lifecycle Controller 194 System diagnostic controls 195 7 Jumpers and connectors 196 System board jumper settings 196 System board connectors 197 Disabling a forgotten password 199 8 Technical specifications 200 9 Getting help 207 Contacting Dell 207 Locating your system service tag 207 Document...

Page 9: ... systems Up to twelve 3 5 inch hard drives and two optional 2 5 inch back accessible hard drives Sixteen plus two hard drive systems Up to twelve 3 5 inch hard drives two optional 2 5 inch back accessible hard drives and four 3 5 inch hard drives in the middle hard drive tray Twenty four plus two hard drive systems Up to twenty four 2 5 inch hard drives and two optional 2 5 inch back accessible ha...

Page 10: ...oubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack Wh...

Page 11: ...off 8 Hard drives Up to eight 3 5 inch hot swappable drives 9 USB management port iDRAC Direct Allows you to connect USB devices to the system or provides access to the iDRAC Direct features For more information see the Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals The USB management port is USB 2 0 compliant 10 vFlash media card slot Allows you to insert a vFlash me...

Page 12: ...erating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and th...

Page 13: ...slot Allows you to insert a vFlash media card 10 USB connector Allows you to connect USB devices to the system The ports are USB 2 0 compliant 11 USB management port iDRAC Direct Allows you to connect USB devices to the system or provides access to the iDRAC Direct features For more information see the Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals The USB management ...

Page 14: ...rs 2 5 inch hard drive chassis PowerEdge R730xd Figure 4 Front panel features and indicators 3 5 inch hard drive chassis PowerEdge R730xd Figure 5 Front panel features and indicators 3 5 inch and 1 8 inch hard drive chassis PowerEdge R730xd 14 ...

Page 15: ...ower is on The power button controls the power supply output to the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 4 NMI button Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end ...

Page 16: ...l diagnostic error information that can be used in troubleshooting the system For more information see the Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals LCD panel features NOTE The LCD panel is present only on PowerEdge R730 The LCD panel of your system provides system information and status and error messages to indicate if the system is operating correctly or if th...

Page 17: ...t the up arrow until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu Setup menu NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are...

Page 18: ...tart the system plug it into a working power source and press the power button Icon Description Condition Corrective action Health indicator If the system is on and in good health the indicator lights solid blue None required The indicator blinks amber if the system is on or in standby and if any error exists for example a failed fan or hard drive See the System Event Log or system messages for th...

Page 19: ...removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed See Getting help Memory indicator The indicator blinks amber if a memory error occurs See the system event log or system messages for the location of the failed memory Reinstall the memory device If the problem persi...

Page 20: ...rd drive Figure 8 Hard drive indicators on the hard drive tray backplane 1 hard drive activity indicator 2 hard drive status indicator 3 hard drive backplane on hard drive tray NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off 20 ...

Page 21: ...ks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds amber three seconds and turns off six seconds Rebuild aborted iDRAC Direct LED indicator codes NOTE The iDRAC Direct LED indicator does not light up for the USB mode Figure 9 iDRAC Direct LED indicator 1 iDRAC Direct status indicator The table below displays iDRAC Direct activity when configuring iDRAC Direct by ...

Page 22: ...nfiguring iDRAC Direct using your laptop and cable Laptop Connect iDRAC Direct LED indicator pattern Condition Solid green for two seconds Indicates that the laptop is connected Flashing green on for two seconds and off for two seconds Indicates that the laptop connected is recognized Turns off Indicates that the laptop is unplugged Quick Sync indicator codes Figure 10 Quick Sync indicator codes 1...

Page 23: ...ton is pressed again Quick Sync hardware is not responding properly Reseat the bezel the problem persists see Getting help Off Indicates that the Quick Sync feature is turned off Use the activation button to activate it If pressing the activation button does not turn on the LEDs it indicates that power is not delivered to the Quick Sync bezel NOTE For security purposes Quick Sync turns off after t...

Page 24: ...is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 2 System identification ...

Page 25: ... expansion card slot 3 PowerEdge R730xd Allows you to connect up to three full height PCI Express expansion cards 9 Ethernet connector 4 Four integrated 10 100 1000 Mbps NIC connectors or Four integrated connectors that include Two 10 100 1000 Mbps NIC connectors Two 100 Mbps 1 Gbps 10 Gbps SFP 10 GbE T connectors 10 Power supply unit PSU1 AC 495 W 750 W or 1100 W or DC 750 W or 1100 W 11 Power su...

Page 26: ...ts maximum port speed 1 Gbps or 10 Gbps Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indicator is blinking green Network data is being sent or received Power indicator codes Each AC power supply unit PSU has an illuminated translucent handle and each DC power supply unit when available has an LED that serves as an indicator to show wh...

Page 27: ...nit PSU the power supply unit handle flashes green five times at 4 Hz rate and turns off This indicates that the power supply unit is mismatched with the other power supply unit in terms of efficiency feature set health status and supported voltage Replace the power supply unit that has the flashing indicator with a power supply unit that matches the capacity of the other installed power supply un...

Page 28: ...n the system CAUTION AC power supplies support both 220 V and 110 V input voltages with the exception of Titanium power supplies which support only 220 V When two identical power supplies receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two power supplies are used they must be of the same type and have the same maximum output power CAUTION Combi...

Page 29: ... shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the system CAUTION AC power supplies support both 220 V and 110 V input voltages with the exception of Titanium power supplies which support only 220 V When two identical power supplies receive different input voltages they can output different wattages and trigger a mismatch CAUTIO...

Page 30: ...dell com esmmanuals Set up use and troubleshoot OpenManage Server Administrator Dell OpenManage Server Administrator User s Guide at dell com openmanagemanuals Install use and troubleshoot OpenManage Essentials Dell OpenManage Essentials User s Guide at dell com openmanagemanuals Know the features of the storage controller cards deploy the cards and manage the storage subsystem Storage controller ...

Page 31: ...iDRAC IP address You can set up the Integrated Dell Remote Access Controller iDRAC IP address by using one of the following interfaces 1 iDRAC Settings utility 2 Lifecycle Controller 3 Dell Deployment Toolkit 4 Server LCD panel 5 Quick Sync optional You can configure iDRAC IP using 1 iDRAC Web Interface For more information see the Integrated Dell Remote Access Controller User s Guide 2 Remote Acc...

Page 32: ...r documentation at dell com esmmanuals Dell OpenManage Deployment Toolkit See the OpenManage documentation at dell com openmanagemanuals For information on the list of operating systems supported on your system see the operating systems support matrix at dell com ossupport Remote management To perform out of band systems management using iDRAC you must configure iDRAC for remote accessibility set ...

Page 33: ...matically detect your service tag or select Choose from a list of all Dell products to select your product from the Product Selection page 3 Click Get drivers and downloads The drivers that are applicable to your selection are displayed 4 Download the drivers that you require to a diskette drive USB drive CD or DVD 33 ...

Page 34: ...ntroller see the documentation at dell com esmmanuals Navigation keys The navigation keys can help you access the pre operating system management applications Key Description PgUp Moves to the previous screen PgDn Moves to the next screen Up arrow Moves to the previous field Down arrow Moves to the next field Enter Enables you to type a value in the selected field if applicable or follow the link ...

Page 35: ...gs iDRAC Settings Enables you to configure iDRAC settings The iDRAC Settings utility is an interface to set up and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters by using the iDRAC Settings utility For more information about this utility see the Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals Device Settings Enables you to ...

Page 36: ...s like system password setup password TPM security and so on It also enables or disables support for the power and NMI buttons on the system Miscellaneous Settings Displays options to change the system date time and so on System Information screen details You can use the System Information screen allows to view system properties such as Service Tag system model and BIOS version You can view the Sy...

Page 37: ...mory Displays the amount of video memory System Memory Testing Specifies whether system memory tests are run during system boot Options are Enabled and Disabled By default the System Memory Testing option is set to Disabled Memory Operating Mode Specifies the memory operating mode The options available are Optimizer Mode Advanced ECC Mode Mirror Mode Spare Mode Spare with Advanced ECC Mode and Del...

Page 38: ...sing cache performance between the sockets or easing work in normal mode for NUMA By default the Alternate RTID Requestor Transaction ID Setting is set to Disabled Virtualization Technology Enables or disables the additional hardware capabilities provided for virtualization By default the Virtualization Technology option is set to Enabled Address Translation Service ATS Defines the Address Transla...

Page 39: ...es per Processor option is set to All Processor 64 bit Support Specifies if the processor s support 64 bit extensions Processor Core Speed Displays the maximum core frequency of the processor Processor 1 NOTE Depending on the number of installed CPUs there may be up to four processor listings The following settings are displayed for each processor installed in the system Family Model Stepping Disp...

Page 40: ...ode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI mode or RAID mode BIOS always enables support Model Displays the drive model of the selected device Drive Type Displays the type of drive attached to the SATA port Capacity Displays the total capacity of the hard drive The field is undefined for removable media devices such as optical drives Port C Se...

Page 41: ...lected device Drive Type Displays the type of drive attached to the SATA port Capacity Displays the total capacity of the hard drive The field is undefined for removable media devices such as optical drives Port G Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI mode or RA...

Page 42: ...ettings screen to set the Boot mode to either BIOS or UEFI It also allows you to specify the boot order You can view the Boot Settings screen by clicking System Setup Main Menu System BIOS Boot Settings The Boot Settings screen details are explained as follows Example Menu Item Description Boot Mode Enables you to set the boot mode of the system CAUTION Switching the boot mode may prevent the syst...

Page 43: ...ces screen details You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller integrated RAID controller and the USB ports You can view the Integrated Devices screen by clicking System Setup Main Menu System BIOS Integrated Devices The Integrated Devices screen details are explained below Example Menu Item Description USB 3...

Page 44: ...that is no add in graphics card is installed then the Embedded Video Controller is automatically used as the primary display even if the Embedded Video Controller setting is Disabled Current State of Embedded Video Controller Displays the current state of the Embedded Video Controller Current State of Embedded Video Controller is a read only field indicating the current state for the Embedded Vide...

Page 45: ...rial device 1 serial device 2 or remote access device By default the External Serial Connector option is set to Serial Device1 NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Failsafe Baud Rate Displays the failsafe baud rate for console redirection The BIOS attempts to determine the baud ...

Page 46: ...sed on workload C1E Enables or disables the processor to switch to a minimum performance state when it is idle By default the C1E option is set to Enabled C States Enables or disables the processor to operate in all available power states By default the C States option is set to Enabled Collaborative CPU Performance Control Enables or disables the CPU power management When set to Enabled the CPU p...

Page 47: ...ws Example Menu Item Description Intel AES NI Improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default System Password Sets the system password This option is set to Enabled by default and is read only if the password jumper is not installed in the system Setup Password Sets the setup password...

Page 48: ...ndard the default UEFI variables are accessible in the Operating System per the UEFI specification When set to Controlled selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order Secure Boot Enables Secure Boot where the BIOS authenticates each pre boot image using the certificates in the Secure Boot Policy Secure Boot...

Page 49: ... on Error Enables or disables the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to Enabled The F1 F2 prompt also includes keyboard errors Load Legacy Video Option ROM Enables you to determine whether the system BIOS loads the legacy video INT 10H option ROM from the video controller Selecting Enabled in the operating system does not support UEFI video output standards This field is...

Page 50: ...der If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found One Shot Boot Menu Takes you to the boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access the System Setup Launch Lifecycle Controller Exits the Boot Manager and invokes the Lifecycle Controller...

Page 51: ...NOTE The password jumper enables or disables the System Password and Setup Password features For more information about the password jumper settings see System board connectors You can assign a new System Password and Setup Password or change an existing System Password and Setup Password only when the password jumper setting is enabled and Password Status is Unlocked If the password jumper settin...

Page 52: ... About this task To delete or change the existing System and or Setup password Steps 1 To enter System Setup press F2 immediately after a power on or restart 2 In the System Setup Main Menu select System BIOS and press Enter The System BIOS screen is displayed 3 In the System BIOS Screen select System Security and press Enter The System Security screen is displayed 4 In the System Security screen ...

Page 53: ...anty Read and follow the safety instructions that came with the product NOTE It is recommended that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system must be populated at all times with either a module or with a blank Before working inside your system 1 Turn off the system including any atta...

Page 54: ...DC power supply unit PSU AMP 90871 1 hand crimping tool or equivalent Tyco Electronics 58433 3 or equivalent Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front bezel optional Removing the front bezel 1 Unlock the bezel lock at the left end of the bezel 2 Lift the relea...

Page 55: ...Figure 16 Removing and installing the front bezel 1 bezel lock 2 front bezel Figure 17 Removing and installing the Quick Sync bezel 1 keylock 2 Quick Sync bezel 55 ...

Page 56: ...ing any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals 4 Remove the optional bezel For more information see Removing the bezel Steps 1 Rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch and rotate the latch toward the back of the system The system cover will slide back and the tabs on the system cover will disengage fr...

Page 57: ...www Dell com QRL Server PER730 Cover Installing the system cover Prerequisites Ensure that you read the Safety instructions Steps 1 Align the slots of the system cover with the tabs on the chassis 2 Press the cover release latch and push the cover toward the front of the chassis until the latch locks into place 57 ...

Page 58: ...should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 19 Inside the system PowerEdge R730 1 cooling fan in the cooling fan asse...

Page 59: ...system PowerEdge R730xd 1 cooling fan in the cooling fan assembly 6 2 processor 2 3 DIMMs 24 4 internal USB port 5 hard drive backplane back 6 vFlash media slot 7 hard drive 2 back 8 power supply unit 2 9 expansion card riser 3 10 network daughter card 11 expansion card riser 2 12 expansion card riser 1 13 hard drive backplane Cooling shroud 59 ...

Page 60: ...e with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the full length PCIe card CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data Steps Hold the shroud and lift it away from the system Figure ...

Page 61: ...3 5 inch hard drives NOTE The hard drive tray is supported only on certain configurations of the 3 5 inch x12 R730xd systems NOTE Systems that support the internal hard drive tray require low profile heat sinks and do not require or support a cooling shroud Removing the hard drive tray Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform tro...

Page 62: ...rs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read...

Page 63: ...procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow t...

Page 64: ...elephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks i...

Page 65: ...rollermanuals If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system Steps 1 Lift the hard drive tray handle upward 2 Press ...

Page 66: ...efore working inside your system CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it un...

Page 67: ... directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION To maintain proper system cooling all empty hard drive slots m...

Page 68: ...listed in After working inside your system Removing the hard drive backplane from the hard drive tray Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author...

Page 69: ...ly perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product About this task Steps Align the hard drive backplane with the guide pin on the chassis an...

Page 70: ...any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The c...

Page 71: ...n system board 6 Related video http www Dell com QRL Server PER730 Fans Next steps 1 Replace the cooling fan See Installing a cooling fan 2 Follow the procedure listed in After working inside your system Installing a cooling fan Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 71 ...

Page 72: ...w the procedure listed in After working inside your system Cooling fan assembly Removing the cooling fan assembly Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your produ...

Page 73: ...e lever 2 4 guide pin on the system board 2 5 cooling fan connector 6 6 guide pin on the chassis 6 Related video http www Dell com QRL Server PER730 Fans Next steps 1 Replace the cooling fan assembly See Installing the cooling fan assembly 2 Follow the procedure listed in After working inside your system 73 ...

Page 74: ...nto the chassis 3 Lock the cooling fan assembly into the chassis by lowering the release levers until firmly seated Next steps Follow the procedure listed in After working inside your system System memory Your system supports DDR4 registered DIMMs RDIMMs and load reduced DIMMs LRDIMMs NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1333 MT s 1600 MT...

Page 75: ...organized as follows Processor 1 channel 0 slots A1 A5 and A9 channel 1 slots A2 A6 and A10 channel 2 slots A3 A7 and A11 channel 3 slots A4 A8 and A12 Processor 2 channel 0 slots B1 B5 and B9 channel 1 slots B2 B6 and B10 channel 2 slots B3 B7 and B11 75 ...

Page 76: ...kets B1 to B12 are available Populate all sockets with white release tabs first then black and then green Populate the sockets by highest rank count in the following order first in sockets with white release levers then black and then green For example if you want to mix single rank and dual rank DIMMs populate dual rank DIMMs in the sockets with white release tabs and single rank DIMMs in the soc...

Page 77: ...k per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB dual rank DIMMs the available system memory ...

Page 78: ...R x8 2133 MT s 1R x8 1866 MT s A1 8 4 2 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 16 4 4 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 8 2 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 24 4 6 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 A5 A6 48 4 12 1R x8 1866 MT s 1R x8 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 8 6 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 96 8 12 2R x8 1866 MT s 2R x8 1600 MT s...

Page 79: ...IMM rank organization and frequency DIMM slot population 16 4 4 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 B1 B2 32 4 8 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 B1 B2 B3 B4 64 4 16 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 8 8 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 B1 B2 B3 B4 96 4 24 1R x8 1866 MT s 1R x8 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1...

Page 80: ...866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 384 16 24 2R x4 1866 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 32 12 LRDIMM 4R x4 2133 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 512 32 16 LRDIMM 4R x4 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 768 32 24 LRDIMM 4R x4 1866 MT s LRDIMM 4R x4 1600 MT s A1 A2 A3 A4 A5 A6 A7 ...

Page 81: ... the memory module CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or g...

Page 82: ...nks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or gold contacts 2 If a memory module or a memory module blank is installed in t...

Page 83: ... system 3 Press F2 to enter System Setup and check the System Memory setting The system should have already changed the value to reflect the installed memory 4 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 5 Run the system memory t...

Page 84: ...tions included in the compressed download file to install the update on your system NOTE You can update the system BIOS using the Lifecycle Controller 4 Follow the procedure listed in Before working inside your system 5 If installed remove the full length PCIe card s 6 Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been powered...

Page 85: ...ling a processor heat sink 1 captive screw 4 2 heat sink 3 processor socket 4 slot 4 CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 85 ...

Page 86: ...essor a Release the open first socket lever near the unlock icon by pushing the lever down and out from under the tab b Similarly release the close first socket release lever near the lock icon by pushing the lever down and out from under the tab Lift the lever 90 degrees upward c Lower the open first socket release lever to lift the processor shield 86 ...

Page 87: ...hen removing the processor out of the socket e Lift the processor out of the socket and leave the open first socket release lever up NOTE If you are permanently removing the processor you must install a socket protective cap in the vacant socket to protect the socket pins and keep the socket free of dust NOTE After removing the processor place it in an anti static container for reuse return or tem...

Page 88: ... the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTE If you are installing a single processor it must be installed in socket CPU1 Steps 1 Remove the heat sink 2 Unpack the new processor If the processor has previously been used in a system remove any remaining thermal grease from the processor using a lint f...

Page 89: ...ck icon and push it under the tab to lock it f Similarly lower the open first socket release lever near the unlock icon and push it under the tab to lock it 9 To install the heat sink a If applicable remove the existing thermal grease from the heat sink using a clean lint free cloth b Apply thermal grease on the top of the processor Use the thermal grease syringe included with your processor kit t...

Page 90: ...ssor operates correctly PCIe card holder Removing the PCIe card holder Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the full length PCIe card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your ...

Page 91: ...as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not use your system without the PCIe card holder installed The PCIe card holder is necessary to ensure proper system cooling...

Page 92: ... covered by your warranty Read and follow the safety instructions that came with the product Steps 1 To open the PCIe card holder latch press the release tab 2 To close the PCIe card holder latch rotate the latch clockwise until it locks NOTE Before installing a full length PCIe card the PCIe card holder latch must be closed When the full length PCIe card is installed open the PCIe card holder lat...

Page 93: ...eshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Pull the tab to release it from the notch and slide the cable retention bracket toward the front o...

Page 94: ...s 1 Install the PCIe card holder 2 Install the cooling shroud 3 Follow the procedure listed in After working inside your system Integrated storage controller card Your system includes a dedicated expansion card slot on the system board for an integrated controller card that provides the integrated storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard dr...

Page 95: ...torage controller card holder on system board 4 Lift the card out of the chassis Figure 39 Removing and installing the integrated storage controller card 1 integrated storage controller cable 2 integrated storage controller card 3 integrated storage controller card connector on the system board 4 integrated storage controller card holder Next steps 1 Replace the expansion card riser 1 2 Replace th...

Page 96: ...troller card connector on the system board Ensure that the tabs on the system board align with the screw holes on the integrated storage controller card 3 Align the screws on the integrated storage controller card cable with the screw holes on the connector 4 Tighten the screws to secure the integrated storage controller card cable with the integrated storage controller card connector on the syste...

Page 97: ...ority indicated All other expansion cards should be installed in card priority and slot priority order Table 4 Expansion card installation order Card priority Card type Slot priority Max allowed PowerEdge R730 PowerEdge R730xd PowerEdge R730 PowerEdge R730xd 1 PCIe Bridge not supported 4 0 1 2 GPU double wide 6 4 not supported 2 0 GPU single wide 6 4 7 5 not supported 4 0 3 RAID H730P low profile ...

Page 98: ... working inside your system 3 When removing a card from Riser 3 ensure that the PCIe holder latch is closed NOTE The procedure for installing and removing a full length PCIe card is similar to the procedure for removing and installing a GPU card For more information see Removing a GPU card and Installing a GPU card Steps 1 Disconnect any cables connected to the expansion card 2 Lift the expansion ...

Page 99: ...iser 2 or 3 Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to serv...

Page 100: ...ervice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow th...

Page 101: ...ure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to s...

Page 102: ... 3 Follow the procedure listed in After working inside your system 4 Install any device drivers required for the card as described in the documentation for the card Removing the riser 1 blank Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by t...

Page 103: ... only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before...

Page 104: ...n card riser NOTE To ensure proper system cooling the riser 1 blank must be installed in the riser 1 slot Remove the riser 1 blank only if you are installing riser 1 Figure 43 Removing and installing the expansion card riser 1 1 expansion card riser 1 cage 2 expansion card riser 1 3 riser guide back right 4 riser guide back left 5 expansion card riser 1 connector 6 riser guide front 104 ...

Page 105: ...Figure 44 Identifying connectors on the expansion card riser 1 1 expansion card slot 1 2 expansion card slot 2 3 expansion card slot 3 105 ...

Page 106: ...Figure 45 Removing and installing the expansion card riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 106 ...

Page 107: ...Figure 46 Identifying connectors on the expansion card riser 2 1 expansion card slot 4 2 expansion card slot 5 3 power connector for GPU cards 107 ...

Page 108: ...Figure 47 Removing and installing the expansion card riser 3 1 riser guide front 2 power connector for GPU cards 3 expansion card riser 3 4 riser guide back 5 expansion card riser 3 connector 108 ...

Page 109: ... for GPU cards Figure 49 Identifying connectors on the expansion card riser 3 alternate 1 expansion card slot 6 2 power connector for GPU cards Next steps 1 If applicable remove or install an expansion card on the riser 2 If applicable replace the expansion card riser 3 Follow the procedure listed in After working inside your system 109 ...

Page 110: ...d risers 2 or 3 2 Follow the procedure listed in After working inside your system 3 Install any device drivers required for the card as described in the documentation for the card GPU card installation guidelines NOTE Internal GPU cards are supported on the PowerEdge R730 and not on the PowerEdge R730xd The PowerEdge R730 must be installed with two processors The processor must be of 120 W or less...

Page 111: ...ons that came with the product Steps 1 Lift the expansion card latch 2 Close the expansion card locking tabs on the cooling shroud and the risers 3 Hold the GPU card by its edges and slide out the GPU card at an angle to release it from the connector on the riser card 4 Disconnect the cable from the GPU card 5 If you are removing the card permanently install a metal filler bracket over the empty s...

Page 112: ...s 2 Follow the procedure listed in Before working inside your system 3 Remove the cooling shroud 4 Remove the heat sinks CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not a...

Page 113: ...r 14 Close the expansion card latch latches Next steps Follow the procedure listed in After working inside your system Internal Dual SD Module optional NOTE When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup the information is replicated from one SD card to another Removing an internal SD card Prerequisites 1 Ensure that you read the Safety instru...

Page 114: ...TE The slot is keyed to ensure correct insertion of the card 2 Press the card into the card slot to lock it into place Next steps Follow the procedure listed in After working inside your system Removing the internal dual SD module Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by ...

Page 115: ... module 2 LED status indicator 2 3 SD card 2 4 SD card slot 2 5 SD card slot 1 6 IDSDM connector The following table describes the IDSDM indicator codes Convention IDSDM indicator code Condition A Green Indicates that the card is online B Flashing green Indicates rebuild or activity 115 ...

Page 116: ...y instructions that came with the product Steps 1 Locate the IDSDM connector on the system board 2 Align the connectors on the system board and the dual SD module 3 Push the dual SD module until it is firmly seated on the system board Next steps 1 Install the SD vFlash media card s 2 Follow the procedure listed in After working inside your system Network daughter card Removing the network daughter...

Page 117: ...e back of the system until the Ethernet connectors are clear of the slot in the back panel 4 Lift the network daughter card out of the chassis Figure 52 Removing and installing the Network Daughter Card NDC 1 captive screw socket 2 2 connector on the system board 3 captive screw 2 4 touch point 2 5 network daughter card 6 back panel slot for Ethernet connectors Next steps 1 Replace the network dau...

Page 118: ...er card to the system board Next steps 1 If applicable install the expansion card s in the expansion card riser 2 2 Follow the procedure listed in After working inside your system Internal USB memory key optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option ...

Page 119: ...ter working inside your system 2 While booting press F2 to enter the System Setup and verify that the USB key is detected by the system System battery Replacing the system battery Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the cooling shroud WARNING There is a danger of a new battery exploding if it is in...

Page 120: ...socket For more information see System Board Connectors CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 2 Place your finger between the securing tabs at the negative side of the battery connector and lift the battery out of the socket Figure 54 Removing the system battery 1 positive side of the battery connector 2 system...

Page 121: ...power supply unit is nominally rated for 200 VAC to 240 VAC input only NOTE When two identical power supplies are installed power supply redundancy 1 1 with redundancy or 2 0 without redundancy is configured in system BIOS In redundant mode power is supplied to the system equally from both power supplies when Hot Spare is disabled When Hot Spare is enabled one of the PSUs will be put into standby ...

Page 122: ...a sleeping power supply The default power supply settings are as follows If the load on the active power supply is more than 50 then the redundant power supply is switched to the active state If the load on the active power supply falls below 20 then the redundant power supply is switched to the sleep state You can configure the Hot Spare feature using the iDRAC settings For more information on iD...

Page 123: ... online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unla...

Page 124: ...d only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Verify that both the power supply units are the same type and have the same m...

Page 125: ... and to safety grounds Do not attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product CAUTION Wire the unit with copper only unless otherwise specified ...

Page 126: ...onal codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product Steps 1 Strip the insulation from the end of the green yellow wire exposing approximately 4 5 mm 0 175 inch of copper wire 2 Using a hand crimping tool Tyco Electronics 58433 3 or equivalent crimp the ring tongue terminal...

Page 127: ...wires exposing approximately 13 mm 0 5 inch of copper wire WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the mating connectors and tighten the captive screws at the top of the mating connector using a 2 Phillips screwdriver WARNING To protect the power supply from electrostatic discharge the captive scr...

Page 128: ...s one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation Steps 1 Disconnect the power wires from the power sou...

Page 129: ...alling hot swapping or hot adding a new power supply wait for 15 seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly System board Removing the system board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troub...

Page 130: ...processor socket with the processor protective cap m memory modules and memory module blanks n network daughter card Steps 1 Disconnect the mini SAS cable from the system board 2 Disconnect all cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis CAUTION Do not lift the system board assembly by grasping a mem...

Page 131: ... 2 system board 3 system board holder Next steps 1 Replace the system board See Installing the system board 2 Follow the procedure listed in After working inside your system Installing the system board Prerequisites 1 Ensure that you read the Safety instructions 131 ...

Page 132: ...more information on TPM see Trusted Platform Module NOTE The TPM plug in module is attached to the motherboard and cannot be removed A replacement TPM plug in module will be provided for all motherboard replacements where a TPM plug in module was installed 2 Replace the following a cable retention bracket b PCIe card holder c hard drive tray if applicable d integrated storage controller card e int...

Page 133: ...d up in a backup flash device automatically If BIOS detects a new system board and the service tag in the backup flash device BIOS prompts the user to restore the backup information 1 Turn on the system If BIOS detects a new system board and if the service tag is present in the backup flash device BIOS displays the service tag the status of the license and the UEFI Diagnostics version 2 Do one of ...

Page 134: ...Installing the TPM 1 TPM 2 TPM connector 3 slot on the TPM connector 4 plastic bolt 5 slot on the system board Re enabling the TPM for BitLocker users Initialize the TPM For more information on initializing the TPM see http technet microsoft com en us library cc753140 aspx The TPM Status changes to Enabled Activated Re enabling the TPM for TXT users 1 While booting your system press F2 to enter Sy...

Page 135: ...e storage controller card to ensure that the host adapter is configured correctly to support hot swap hard drive removal and insertion CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough tim...

Page 136: ... applies only to PowerEdge R730xd systems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety in...

Page 137: ...Steps Insert the hard drive blank into the hard drive slot until it clicks into place Next steps Follow the procedure listed in After working inside your system Removing a 1 8 inch hard drive blank Prerequisites 1 Ensure that you read the Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks instal...

Page 138: ...Removing a 3 5 inch hard drive blank Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the ...

Page 139: ...fety instructions 2 If installed remove the front bezel Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place Next steps If applicable install the front bezel Removing a 1 8 inch hard drive from a hard drive carrier Prerequisites 1 Ensure that you read the Safety instructions 2 Remove the hard drive carrier from the system Steps 1 Turn the hard drive...

Page 140: ... with the back of the hard drive carrier Removing a hot swap hard drive Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by...

Page 141: ...with your operating system Steps 1 Press the release button to open the hard drive carrier release handle 2 Slide the hard drive carrier out of the hard drive slot CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 3 If you are not replacing the hard drive immediately insert a hard drive blank in the empty hard drive slot Figure 68 Removing a...

Page 142: ...hone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION When installing a hard...

Page 143: ... it 2 Install a hard drive in the hard drive carrier 3 Press the release button on the front of the hard drive carrier and open the hard drive carrier handle 4 Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane 5 Close the hard drive carrier handle to lock the hard drive in place Removing a hard drive from a hard drive carrier Prerequisites 1 Keep ...

Page 144: ...Attach the screws to secure the hard drive to the hard drive carrier Hard drive backplane Depending on your system configuration PowerEdge R730 supports 2 5 inch x16 SAS SATA backplane or 2 5 inch x8 SAS SATA backplane or 3 5 inch x8 SAS SATA backplane PowerEdge R730xd supports 2 5 inch x24 SAS SATA backplane plus 2 5 inch x2 SAS SATA backplane back or 2 5 inch x24 SAS SATA backplane or 2 5 inch x...

Page 145: ...is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same location...

Page 146: ...ni SAS connector 2 7 hard drive connector 16 Figure 72 Cabling diagram 2 5 inch x16 SAS SATA backplane PowerEdge R730 1 hard drive backplane expander 2 hard drive backplane 3 backplane signal connector 1 4 system board 5 integrated storage controller card 146 ...

Page 147: ...g and installing the 2 5 inch x8 SAS SATA backplane PowerEdge R730 1 hard drive connector 8 2 hard drive backplane 3 release tab 4 backplane power cable 5 SAS cable 2 6 backplane signal cable 7 mini SAS connector 2 147 ...

Page 148: ...Figure 74 Cabling diagram 2 5 inch x8 SAS SATA backplane PowerEdge R730 option 1 1 hard drive backplane 2 backplane signal connector 1 3 system board 4 integrated storage controller card 148 ...

Page 149: ...ing diagram 2 5 inch x8 SAS SATA backplane PowerEdge R730 option 2 1 hard drive backplane 2 backplane signal connector 1 3 system board 4 SAS A connector on the system board 5 SAS B connector on the system board 149 ...

Page 150: ... installing the 3 5 inch x8 SAS SATA backplane PowerEdge R730 1 release tab 2 2 SAS cable 2 3 backplane signal connector 4 backplane power cable 5 mini SAS cable connector 6 hard drive backplane 7 hard drive connector 8 150 ...

Page 151: ...Figure 77 Cabling diagram 3 5 inch x8 SAS SATA backplane PowerEdge R730 option 1 1 hard drive backplane 2 backplane signal connector 1 3 system board 4 integrated storage controller card 151 ...

Page 152: ...connector on the system board Next steps 1 Replace the hard drive backplane See Installing the hard drive backplane R730 and R730xd 2 Follow the procedure listed in After working inside your system Removing the hard drive backplane R730xd Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the cooling shroud 152 ...

Page 153: ... remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Steps 1 Disconnect the SAS SATA data signal and power cable s from the backplane 2 Press the release tabs and lift the backplane upward and slide it toward the back of the chassis NOTE ...

Page 154: ...control panel cable 3 backplane power cable 4 hard drive backplane expander 5 backplane signal cable 6 hard drive backplane assembly 7 backplane power cable 8 mini SAS cable connector 2 9 SAS cable 3 10 control panel cable 11 USB cable 12 right ear control panel flex cable 13 hard drive backplane connectors 24 154 ...

Page 155: ... 5 Inch x24 SAS SATA backplane PowerEdge R730xd option 1 1 hard drive backplane expander 2 backplane signal connector 0 3 backplane signal connector 1 4 system board 5 integrated storage controller card 6 hard drive backplane 155 ...

Page 156: ...nch x24 SAS SATA backplane PowerEdge R730xd option 2 1 hard drive backplane expander 2 hard drive backplane 3 backplane signal connector 1 4 system board 5 integrated storage controller card 6 SAS A1 connector 7 SAS B1 connector 156 ...

Page 157: ...SATA backplane PowerEdge R730xd option 3 1 hard drive backplane expander 2 hard drive backplane 3 system board 4 backplane signal connector 0 5 backplane signal connector 1 6 SSD PCIe SSD controller card 7 integrated storage controller card 157 ...

Page 158: ...xd 1 release tab 2 2 SAS cable A2 3 SAS cable A1 4 left ear control panel cable 5 backplane signal cable 6 backplane power cable 2 7 SAS cable A0 B0 8 USB cable 9 control panel cable 10 right ear control panel flex cable 11 hard drive backplane 12 hard drive backplane connector 12 158 ...

Page 159: ...abling diagram 3 5 inch x12 SAS SATA backplane PowerEdge R730xd option 1 1 hard drive backplane 2 system board 3 backplane signal connector 0 4 backplane signal connector 1 5 integrated storage controller card 159 ...

Page 160: ... SAS SATA backplane PowerEdge R730xd option 2 1 hard drive backplane 2 system board 3 backplane signal connector 0 4 backplane signal connector 1 5 hard drive mid plane 6 integrated storage controller card 7 backplane signal connector 2 160 ...

Page 161: ...ble 4 backplane signal cable 5 control panel cable 6 backplane power cable 7 USB cable 8 mini SAS connector 2 9 SAS cable 2 10 right ear control panel flex cable 11 hard drive backplane assembly 12 hard drive backplane expander 13 control panel connector 14 backplane power connector 15 SAS A2 connector 16 hard drive backplane connector 18 161 ...

Page 162: ...2 system board 3 backplane signal connector 0 4 backplane signal connector 1 5 integrated storage controller card 6 hard drive backplane Next steps 1 Replace the hard drive backplane See Installing the hard drive backplane R730 and R730xd 2 Follow the procedure listed in After working inside your system 162 ...

Page 163: ...e hard drives in their original locations 4 Follow the procedure listed in After working inside your system Removing the optional hard drive backplane back Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove both hard drives CAUTION Many repairs may only be done by a certified service technician You should only pe...

Page 164: ...ety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by y...

Page 165: ...ed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Disconnect the power and data cables from the back of the tape backup unit Note the routing of the power and data cables inside the chassis as you remove them from the system board an...

Page 166: ...lephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Unpack and prepare the tape backup unit for installation For instructions see the documentation that accompanied the drive 2 If applicable remove the tape backup unit blank by pressing the release tab and ...

Page 167: ...uthorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Disconnect the power data cable from the back of the drive Note the routing of the power data cable on the side of the system as you remove them from the system board and drive You must route these cables properly when you replace them to prevent them from being pinched or c...

Page 168: ... snaps into place 3 Connect the power data cable to the optical drive and system board NOTE You must route the cable properly on the side of the system to prevent it from being pinched or crimped Next steps Follow the procedure listed in After working inside your system SD vFlash media card A vFlash SD card is a Secure Digital SD card that plugs into the vFlash SD card slot in the system It provid...

Page 169: ...working inside your system NOTE This procedure applies only to PowerEdge R730xd systems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered ...

Page 170: ...edure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the s...

Page 171: ...ny repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Using ...

Page 172: ...oving and installing the control panel 3 5 inch hard drive system PowerEdge R730 1 control panel 2 control panel board 3 control panel connector cable 4 USB connector cable 5 screw 6 vFlash media connector cable 172 ...

Page 173: ...rol panel board 3 control panel connector cable 4 USB connector cable 5 screw 2 6 vFlash media connector cable 4 Locate and press the tabs on the information tag 5 Push the information tag out of the slot to remove it from the control panel NOTE Retain the information tag for replacement in the new control panel 173 ...

Page 174: ...irected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Replace the blank information tag in the new control panel with the information tag retained from the old control panel NOTE Information tag lists system information such as Serv...

Page 175: ... and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not use excessive force when removing the control panel cable as it can damage the connectors Steps 1 Disconnect the control panel cable from the hard drive backplane by pulling on the plastic pull tab 2 Remove the sc...

Page 176: ...rol panel R730xd Prerequisites 1 Ensure that you read the Safety instructions 2 Keep the T15 Torx screwdriver handy CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author...

Page 177: ...handy CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the produc...

Page 178: ...you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the T15 Torx screwdriver handy CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servic...

Page 179: ...ed rotate the locking tab on the I O cable connector clockwise 90 degrees to release the lock 4 Connect the I O panel cable to the connector on the hard drive backplane 5 Rotate the locking tab on the I O cable connector counter clockwise 90 degrees to secure the lock 6 Tighten the screws to secure the control panel to the chassis NOTE You must route the cable properly to prevent it from being pin...

Page 180: ... operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting the video subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabli...

Page 181: ...anagement Port Mode is configured as Automatic or Standard OS Use 12 Reconnect and power on each USB device one at a time 13 If a USB device causes the same problem power down the device replace the USB cable with a known good cable and power up the device Next steps If all troubleshooting fails see Getting Help Troubleshooting iDRAC Direct USB XML configuration For information on USB storage devi...

Page 182: ...eplace the interface cable with a known good cable 3 Turn off the system and the serial device and swap the serial device with a comparable device 4 Turn on the system and the serial device Next steps If the problem persists see Getting Help Troubleshooting a NIC Steps 1 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests 2 Reboot the system and check fo...

Page 183: ... and disconnect the system from the electrical outlet 2 Remove the system cover 3 Remove the following components from the system hard drives hard drive backplane USB memory key hard drive tray cooling shroud expansion card risers if present expansion cards power supply unit s cooling fan assembly if present cooling fans processor s and heat sink s memory modules 4 Let the system dry thoroughly fo...

Page 184: ...hat all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see Using System Diagnostics Next steps If the tests fail see Getting Help Troubleshooting the system battery Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your...

Page 185: ...ce to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose power cables 4 Ensure that the power source meets applicable standards 5 Ensure that there are no short circuits 6 Have a qualified electrician check the line voltage to ensure that it meets the required specifications Power supply unit problems 1 Ensure that no loose connections exist For e...

Page 186: ...level needed or set the minimum fan speed to a custom value From F2 System Setup 1 Select iDRAC Settings Thermal and set a higher fan speed from the fan speed offset or minimum fan speed From RACADM commands 1 Run the command racadm help system thermalsettings For more information see the Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals Troubleshooting cooling fans Prer...

Page 187: ...eded If the memory settings match the installed memory but the problem still persists go to step 12 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Remove the system cover 7 Check the memory channels and ensure that they are populated correctly NOTE See the system event log or system messages for the location of the failed memory module Reinsta...

Page 188: ...properly 9 Install the system cover Next steps If the problem is not resolved see Getting Help Troubleshooting an SD card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicin...

Page 189: ... not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Try using a different CD or DVD 2 Enter the System Setup and ensure that the integrated SATA controller and the drive s SATA port are enabled 3 Run the appropriate diagnostic test 4 Turn off the system and attached peripherals and disconnect the system from the electri...

Page 190: ...horized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed back up all files on the hard drive Steps 1 Run the appropriate diagnostic test For more information see Using System Diagnostics Depending on the results of the diagnostics test proceed ...

Page 191: ...ls and disconnect the system from the electrical outlet 9 Remove the system cover 10 Remove all expansion cards installed in the system 11 Install the system cover 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help 14 For each exp...

Page 192: ... cover e Run the appropriate diagnostic test For more information see Using System Diagnostics Next steps If the problem persists see Getting Help Troubleshooting processors Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telep...

Page 193: ...ire you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See the Using system diagnostics for more information about s...

Page 194: ...nformation about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure Running the Embedded System D...

Page 195: ...at are executed System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the ePSA Diagnostics Guide Notebooks Desktops and Servers at dell com support manuals 195 ...

Page 196: ...5 System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 BIOS local access is unlocked at the next AC power cycle The password reset feature is disabled pins 4 6 NVRAM_CLR The configuration settings are retained at the next system boot pins 3 5 The configuration settings are cleared at system boot pins 1 3 196 ...

Page 197: ... J_PS_2 PSU 2 connector 3 J_BP_SIG0 Backplane signal connector 0 4 J_BP0 Backplane power connector 0 5 J_SATA_CD Optical drive SATA connector 6 J_SATA_TBU Tape backup unit SATA connector 7 J_TBU Tape backup unit power connector 8 J_PS_1 PSU 1 connector 9 J_IDSDM Internal dual SD module connector 10 J_NDC Network daughter card connector 197 ...

Page 198: ...tor 25 J_SATA_B Internal SAS connector 26 J_STORAGE Mini PERC connector 27 J_USB_INT Internal USB connector 28 J_SATA_A Internal SAS connector 29 BAT Battery connector 30 CPU 2 Processor socket 2 31 J_BP3 Backplane power connector 3 32 B10 B6 B2 B9 B5 B1 Memory module sockets 33 J_BP_SIG2 Backplane signal connector 2 34 J_FAN2U_6 Cooling fan connector 35 J_FAN2U_5 Cooling fan connector 36 J_BP2 Ba...

Page 199: ...ing any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4...

Page 200: ...power supply 2891 BTU hr maximum 750 W mixed mode power supply Voltage NOTE This system is also designed to be connected to IT power systems with a phase to phase voltage not exceeding 230 V 100 240 V AC autoranging 50 60 Hz or 200 240 V AC autoranging 50 60 Hz for 750 W Titanium power supply Expansion Bus Bus type PCI Express Generation 3 Expansion cards For a list of supported expansion cards se...

Page 201: ...ranked RDIMMs 4 GB single ranked 8 GB or 16 GB dual ranked Minimum RAM 4 GB with a single processor 8 GB with a dual processor minimum one memory module per processor Maximum RAM Up to 768 GB with a dual processor Up to 384 GB with a single processor Drives Hard drives PowerEdge R730 Eight hard drive systems Up to eight 3 5 inch or 2 5 inch internal hot swappable SAS SATA or Nearline SAS hard driv...

Page 202: ...ss Flash devices PCIe SSDs in slots 20 to 23 and two optional 2 5 inch back accessible SAS SATA SAS SATA SSD or Nearline SAS hard drives in hard drive slots 24 and 25 Twenty eight hard drive systems Up to eighteen 1 8 inch internal hot swappable uSATA SSD drives in hard drive slots 0 through 17 up to eight 3 5 inch internal hot swappable SAS SATA SAS SATA SSD or Nearline SAS drives in hard drive s...

Page 203: ...license is installed on your system Internal USB One 4 pin USB 3 0 compliant Internal Dual SD Module Two optional flash memory card slots with the internal SD module NOTE One card slot is dedicated for redundancy Video Video type Matrox G200eR2 Video memory 16 MB Physical Height 8 73 cm 3 44 inch Width 48 2 cm 18 98 inch Depth 75 58 cm 29 75 inch Maximum configuration weight R730 31 5 kg 69 45 lb ...

Page 204: ... on the equipment Fresh air For information on fresh air see Expanded Operating Temperature section Maximum temperature gradient operating and storage 20 C h 36 F h Relative humidity Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Operating 10 to 80 Relative Humidity with 29 C 84 2 F maximum dew point Maximum vibration Operating 0 26 Grms at 5 Hz ...

Page 205: ...ediation of environmental conditions will be the responsibility of the customer Air filtration NOTE Applies to data center environments only Air filtration requirements do not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE Ai...

Page 206: ...um of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions Do not perform a cold startup below 5 C The operating temperature specified is for a maximum altitude of 3050 m 10 000 ft 160 W 10 core processor is not supported Tape Backup Unit TBU is not suppor...

Page 207: ...gory b Select your product segment c Select your product The support page that lists the various support categories is displayed Locating your system service tag Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alternatively the information may be on a s...

Page 208: ...specific Quick Resource QR code located on your Dell PowerEdge system To try out the QR code scan the following image 208 ...

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