Dell PowerConnect J-SRX240, Hardware Manual, Page: 150 / 160

Returns that are missing any of the preceding requirements will be refused at Dell’s
receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"). If possible,
turn on your computer before you call Dell for assistance and call from a telephone at
or near the computer. You may be asked to type some commands at the keyboard, relay
detailed information during operations, or try other troubleshooting steps possible only
at the computer itself. Ensure that the computer documentation is available.
WARNING: Before working inside your device, follow the safety instructions in the
Safety, Environmental, and Regulatory Information that shipped with your system.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the device):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system’s
start-up files. If the computer is connected to a printer, print each file. Otherwise, record
the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
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PowerConnect J-SRX240 Services Gateway Hardware Guide