Troubleshooting
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57
Common Problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions.
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off
No picture
• Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.
• Verify that the power outlet is
functioning properly using any other
electrical equipment.
• Ensure that the power button is
pressed fully.
• Ensure that the correct input source
is selected via the
Input Source
Select button.
No Video/Power
LED on
No picture or no
brightness
• Increase brightness & contrast
controls via OSD.
• Perform monitor self-test feature
check.
• Check for bent or broken pins in the
video cable connector.
• Ensure that the correct input source
is selected via the
Input Source
Select menu.
• Run the built-in diagnostics.
Poor Focus
Picture is fuzzy,
blurry, or ghosting
• Eliminate video extension cables.
• Reset the monitor to Factory
Settings.
• Change the video resolution to the
correct aspect ratio
.
Shaky/Jittery Video Wavy picture or fine
movement
• Reset the monitor to Factory
Settings.
• Check environmental factors.
• Relocate the monitor and test in
another room.
