Dell OptiPlex 980 - Desktop Service Manual Download Page 25

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configuration or

compatibility

error has

occurred.

Ensure that the memory you are using is supported by your computer.

A possible

expansion card

failure has

occurred.

Determine if a conflict exists by removing an expansion card (not a

graphics card) and restarting the computer.

If the problem persists, reinstall the card you removed, then remove a

different card and restart the computer.

Repeat this process for each expansion card installed. If the computer

starts normally, troubleshoot the last card removed from the computer for

resource conflicts.

Another failure

has occurred.

Ensure that all hard drive and optical drive cables are properly connected

to the system board.

If there is an error message on the screen identifying a problem with a

device (such as the floppy drive or hard drive), check the device to make

sure it is functioning properly.

If the operating system is attempting to boot from a device (such as the

floppy drive or optical drive), check system setup to ensure the boot

sequence is correct for the devices installed on your computer.

Back to Contents Page

Summary of Contents for OptiPlex 980 - Desktop

Page 1: ... this document is subject to change without notice 2010 Dell Inc All rights reserved Reproduction of this material in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and OptiPlex are trademarks of Dell Inc Intel Pentium and Core are either trademarks or registered trademarks of Intel Corporation Microsoft Window...

Page 2: ...puter CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting th...

Page 3: ...system shutdown process is complete 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external device...

Page 4: ...cal for mini tower desktop and small form factor computers Processor Type Quad Core Intel Core i7 series Intel Core i5 series Dual Core Intel Core i5 series Intel Core i3 series Intel Pentium Level 2 L2 cache Intel Core i7 series Intel Core i5 series 8 MB Intel Core i5 series Intel Core i3 series 4 MB Intel Pentium 3 MB Memory Type DDR3 SDRAM non ECC memory only Speed 1066 MHz or 1333 MHz Connecto...

Page 5: ... 2 3 PCI Express 2 0 SATA 1 0A and 2 0 eSATA USB 2 0 Bus speed PCI 133 MB s PCI Express x1 slot wireless only bidirectional speed 500 MB s x16 slot wired as x4 bidirectional speed 2 GB s x16 slot bidirectional speed 8 GB s SATA 1 5 GB s and 3 0 GB s eSATA 3 0 GB s USB 480 MB s Cards PCI Mini tower up to two full height cards Desktop without riser card up to two low profile cards with riser card up...

Page 6: ...nternally accessible 3 5 inch drive bay s for hard drives Mini tower two bays Desktop one bay Small form factor one bay NOTE Your computer can support up to two 2 5 inch hard drives with brackets External Connectors Audio Back panel two connectors for line in microphone and line out Front panel two front panel connectors for headphones and microphone eSATA one 7 pin connector Network one RJ45 conn...

Page 7: ...ors Small form factor three 7 pin connectors Memory four 240 pin connectors Internal USB one 10 pin connector supports two USB ports Processor fan one 5 pin connector Front I O one 26 pin connector Front panel control one 14 pin connector Processor one 1156 pin connector Power 12V one 4 pin connector Power one 24 pin connector Internal serial card one 14 pin connector Internal speaker one 5 pin co...

Page 8: ...ween the network and the computer off no light the computer is not detecting a physical connection to the network Network activity light on integrated network adapter yellow light a blinking yellow light indicates that network activity is present Power supply light green light the power supply is turned on and is functional The power cable must be connected to the power connector at the back of th...

Page 9: ...cm 13 70 inches Small form factor 32 40 cm 12 75 inches Weight Mini tower 11 40 kg 25 13 lb Desktop 8 30 kg 18 29 lb Small form factor 5 90 kg 13 00 lb Environmental Temperature Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative humidity noncondensing 20 to 80 Maximum vibration Operating 5 Hz to 350 Hz at 0 0002 G2 Hz Storage 5 Hz to 500 Hz at 0 001 to 0 01 G2 Hz Maxim...

Page 10: ...ft Airborne contaminant level G2 or lower as defined by ISA S71 04 1985 Back to Contents Page ...

Page 11: ...r Cover Drive Cover Optical Drive Hard Drive Cage Front Panel Expansion Card Wireless Module Processor Fan Heat Sink and Processor Memory Module Internal Speaker Front Thermal Sensor Power Supply Control Panel Front I O Panel Intrusion Switch Coin Cell Battery System Board Back to Contents Page ...

Page 12: ...nal serial card connector Serial2 8 speaker connector INT_SPKR 9 PCI Express x1 wireless card connector PCIE_WLS1 10 thermal sensor connector THRM3 11 fan connector FAN_CPU 12 power connector 12V POWER 13 memory module connectors DIMM_1 4 14 front panel connector FRONTPANEL 15 internal buzzer BEEP 16 password jumper PSWD 17 SATA drive connectors SATA0 3 18 intruder connector INTRUDER 19 internal U...

Page 13: ......

Page 14: ...a one time boot menu by pressing F12 Access System Setup by pressing F2 F12 Menu Press F12 when the Dell logo appears to initiate a one time boot menu with a list of the valid boot devices for the computer Diagnostics and Enter Setup options are also included in this menu The devices listed on the boot menu depend on the bootable devices installed in the computer This menu is useful when you are a...

Page 15: ...ting This field controls whether hard drive errors for integrated drives are reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Technology specification This option is disabled by default Drives Enables or disables the SATA or ATA drives connected to the system board System Configuration Integrated NIC Enables or disables the integrated netwo...

Page 16: ...itional hardware capabilities provided by Intel Virtualization Technology Enable Intel Virtualization Technology This option is disabled by default VT for Direct I O Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O Enable Intel Virtualization Technology for Direct I O This option is di...

Page 17: ...word for each of the hard drives connected to your system board Power Management AC Recovery Determines how the system responds when AC power is re applied after a power loss You can set the AC Recovery to Power Off default Power On Last State Auto On Time Sets time to automatically turn on the computer Time is kept in the standard 12 hour format hours minutes seconds Change the startup time by ty...

Page 18: ...cifies the subnet mask for the client The default setting is 255 255 255 255 NOTE To set Client SubnetMask you must set Client DHCP to Static IP Client Gateway Specifies the gateway IP address for the client The default setting is 255 255 255 255 NOTE To set Client SubnetMask you must set Client DHCP to Static IP License Status Displays the current license status Post Behavior Fast Boot When enabl...

Page 19: ...stating that no diagnostics utility partition has been found run the Dell Diagnostics from your Drivers and Utilities media If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again 3 When the boot device list appears highlight Boot to Utility Partition and press Enter 4 When the Dell Diagnosti...

Page 20: ...ription and follow the instructions on the screen 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may...

Page 21: ...f the monitor cannot display error messages during the POST the computer may emit a series of beeps that identifies the problem or that can help you identify a faulty component or assembly The following table lists the beep codes that may be generated during the POST Most beep codes indicate a fatal error that prevents the computer from completing the boot routine until the indicated condition is ...

Page 22: ...est failure 1 3 1 through 2 4 4 Memory not being properly identified or used 3 1 1 Slave DMA register failure 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard Controller Test failure 3 3 1 NVRAM power loss 3 3 2 Invalid NVRAM configuration 3 3 4 Video Memory Test failure ...

Page 23: ...e power supply test button on the rear of the power supply unit If the LED next to the switch illuminates the problem may be with your system board If the LED next to the switch does not illuminate disconnect all internal and external peripherals and press and hold the power supply test button If it illuminates there could be a problem with a peripheral If the LED still does not illuminate remove ...

Page 24: ...wo or more memory modules are installed remove the modules see your service manual then reinstall one module see your service manual and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your comp...

Page 25: ...ed If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts Another failure has occurred Ensure that all hard drive and optical drive cables are properly connected to the system board If there is an error message on the screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning...

Page 26: ...ith your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Cover NOTE You may need to install Adobe Flash Player from Adobe com to view the following illustrations 1 Follow the procedures in Before Working Inside Your Computer 2 Pull back the cover release latch ...

Page 27: ...3 Tilt the cover from the top outward 4 Remove the cover from the computer Replacing the Cover To replace the cover perform the above steps in reverse order Back to Contents Page ...

Page 28: ...ith your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Cover NOTE You may need to install Adobe Flash Player from Adobe com to view the following illustrations 1 Follow the procedures in Before Working Inside Your Computer 2 Pull back the cover release latch ...

Page 29: ...3 Tilt the cover from the top outward 4 Remove the cover from the computer Replacing the Cover To replace the cover perform the above steps in reverse order Back to Contents Page ...

Page 30: ...e safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Drive Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Slide the drive release latch toward the base of the computer ...

Page 31: ...3 Swing the drive panel out from the computer Replacing the Drive Panel To replace the drive panel perform the above steps in reverse order Back to Contents Page ...

Page 32: ... additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Optical Drive NOTE You may need to install Adobe Flash Player from Adobe com to view the following illustrations 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the drive panel 3 Disconnect the power cable from the optical drive ...

Page 33: ...4 Disconnect the data cable from the optical drive 5 Slide the drive release latch towards the bottom of the computer and slide the optical drive out of the computer ...

Page 34: ...Replacing the Optical Drive To replace the optical drive perform the above steps in reverse order Back to Contents Page ...

Page 35: ... the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Disconnect the data and power cables from the hard drive ...

Page 36: ...3 Press in on the blue release tabs on each side of the hard drive and slide the hard drive out of the computer 4 Flex the hard drive bracket and remove the hard drive from it ...

Page 37: ...Replacing the Hard Drive To replace the hard drive perform the above steps in reverse order Back to Contents Page ...

Page 38: ...ipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the drive cover 3 Remove the optical drive 4 Remove the hard drive 5 To remove the lower front panel release the tabs ...

Page 39: ...6 To remove the upper front panel release the tabs 7 Pull out and remove the front panel ...

Page 40: ...Replacing the Front Panel To replace the front panel perform the above steps in reverse order Back to Contents Page ...

Page 41: ...mputer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Pull back the expansion slot release latch ...

Page 42: ...release latch away from the expansion card and remove the expansion card from the computer Replacing the Expansion Card To replace the expansion card perform the above steps in reverse order Back to Contents Page ...

Page 43: ...that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Wireless Module 1 Follow the procedures in Before Working Inside Your Computer 2 Lift the wireless antenna port release tab and push the wireless antennae port towards the power supply ...

Page 44: ...3 Release the wireless antennae 4 Press in on the blue tab that secures the wireless card assembly to the computer and lift the wireless card assembly up and away from the computer ...

Page 45: ...5 Remove the metal cover from the wireless card assembly 6 Disconnect the antennae ...

Page 46: ...7 Release the Wireless Local Area Network WLAN card from the securing tab 8 Remove the WLAN card from the socket ...

Page 47: ...9 Release and remove the antennae 10 Remove the WLAN board from the bracket ...

Page 48: ...Replacing the Wireless Module To replace the wireless module perform the above steps in reverse order Back to Contents Page ...

Page 49: ...formation that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Disconnect the hard drive power data processor fan power cables on the processor fan ...

Page 50: ...3 Disconnect the fan connector from the system board 4 Remove the screws from the processor fan shroud ...

Page 51: ...5 Remove the processor fan from the heat sink Replacing the Fan To replace the fan perform the above steps in reverse order Back to Contents Page ...

Page 52: ...r read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Heat Sink and Processor 1 Follow the procedures in Before Working Inside Your Computer 2 Release all the cables on the processor fan ...

Page 53: ...3 Disconnect the fan connector from the system board 4 Lossen the captive screws that secure the heat sink to the system board ...

Page 54: ...5 Pivot the heat sink towards the back of the computer and remove it from the computer 6 Slide the release lever from under the center cover latch and rotate the release lever upward ...

Page 55: ...7 Lift the processor cover 8 Remove the processor from the computer ...

Page 56: ...o not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket Replacing the Heat Sink and Processor To replace the heat sink and processor perform the above steps in reverse order Back to Contents Page ...

Page 57: ... information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Memory Module s 1 Follow the procedures in Before Working Inside Your Computer 2 Push down on the memory retention clips to release the memory module ...

Page 58: ... memory module out of its connector on the system board and remove it from the computer Replacing the Memory Module s To replace the memory module s perform the above steps in reverse order Back to Contents Page ...

Page 59: ...he safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Internal Speaker 1 Follow the procedures in Before Working Inside Your Computer 2 Disconnect the internal speaker cable from the system board ...

Page 60: ...3 Disconnect the internal speaker cable 4 Press down on the securing tab and remove the speaker from the computer ...

Page 61: ...Replacing the Internal Speaker To replace the internal speaker perform the above steps in reverse order Back to Contents Page ...

Page 62: ... safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Front Thermal Sensor 1 Follow the procedures in Before Working Inside Your Computer 2 Disconnect the front thermal sensor cable from the system board ...

Page 63: ...3 Release the front thermal sensor cable 4 Release the hook to remove the front thermal Sensor ...

Page 64: ...Replacing the Front Thermal Sensor To replace the front thermal sensor perform the above steps in reverse order Back to Contents Page ...

Page 65: ... that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Power Supply 1 Follow the procedures in Before Working Inside Your Computer 2 Disconnect and remove all the power cables connected to the hard drive optical drive and system board ...

Page 66: ...3 Disconnect the data and I O cables from the cable holder 4 Remove the screws that secure the power supply to the back of the computer ...

Page 67: ...5 Press down the release latch and slide the power supply towards the front of the computer 6 Lift the power supply up and away from the computer ...

Page 68: ...Replacing the Power Supply To replace the power supply perform the above steps in reverse order Back to Contents Page ...

Page 69: ...ormation that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Control Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the drive cover 3 Remove the optical drive 4 Disconnect the control panel cable ...

Page 70: ...5 Release the control panel cable 6 Release the hooks and remove the control panel cover ...

Page 71: ...7 Remove the screws 8 Remove the control panel ...

Page 72: ...Replacing the Control Panel To replace the control panel perform the above steps in reverse order Back to Contents Page ...

Page 73: ...at shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the I O Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the drive cover 3 Remove the front panel 4 Disconnect the I O panel data cable from the system board ...

Page 74: ...5 Remove the screw that secures the I O panel to the front of the computer 6 Slide and remove the I O Panel from the front ...

Page 75: ...Replacing the I O Panel To replace the I O panel perform the above steps in reverse order Back to Contents Page ...

Page 76: ...he safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Intrusion Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Disconnect the intrusion switch cable from the system board ...

Page 77: ...3 Slide and remove the intrusion switch Replacing the Intrusion Switch To replace the intrusion switch perform the above steps in reverse order Back to Contents Page ...

Page 78: ... the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the Coin Cell Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Pull the retention clip away from the coin cell battery ...

Page 79: ...up the coin cell battery from its socket and remove the battery from the computer Replacing the Coin Cell Battery To replace the coin cell battery perform the above steps in reverse order Back to Contents Page ...

Page 80: ...uter For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the optical drive 3 Remove the heat sink and processor 4 Remove the memory 5 Remove the expansion card 6 Disconnect all the cables on the system board ...

Page 81: ...7 Remove the screws from the system board 8 Slide and remove the system board ...

Page 82: ...Replacing the System Board To replace the system board perform the above steps in reverse order Back to Contents Page ...

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