Dell OPTIPLEX 9010 ALL-IN-ONE Owner'S Manual Download Page 1

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Dell OptiPlex 9010 All-In-One (Touch)
Owner's Manual

Regulatory Model: W04C

Regulatory Type: W04C001

Summary of Contents for OPTIPLEX 9010 ALL-IN-ONE

Page 1: ...Dell OptiPlex 9010 All In One Touch Owner s Manual Regulatory Model W04C Regulatory Type W04C001 ...

Page 2: ...henom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries No...

Page 3: ...15 Installing the Touchscreen Board 16 Removing the Converter Board 16 Installing the Converter Board 16 Removing the System Board Shield 17 Installing the System Board Shield 17 Removing the Coin Cell Battery 17 Installing the Coin Cell Battery 18 Removing the Optical Drive 18 Installing the Optical Drive 20 Removing the Hard Drive 20 Installing the Hard Drive 21 Removing the Intrusion Switch 21 ...

Page 4: ... the Display Panel 37 Installing the Display Panel 41 Removing the Antenna Modules 41 Installing the Antenna Modules 42 Removing the Camera 42 Installing the Camera 43 3 System Setup 45 Boot Sequence 45 Navigation Keys 45 System Setup Options BIOS Setup 46 System Setup Options For Windows 8 only 54 Updating the BIOS 63 System and Setup Password 64 Assigning a System Password and Setup Password 64 ...

Page 5: ...6 Technical Specifications 73 7 Contacting Dell 79 ...

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Page 7: ...urface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connect...

Page 8: ...ws 7 1 Click Start 2 Click Shut Down or 1 Click Start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them of...

Page 9: ...id using the touchscreen in dusty hot or humid environments NOTE Sudden change in temperature may cause condensation on the inner surface of the glass screen which will disappear after a short time and does not affect normal usage 9 ...

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Page 11: ...llips screwdriver Small plastic scribe Removing the Video Electronics Standards Association VESA Stand 1 Follow the procedures in Before Working Inside Your Computer 2 Place the computer on a flat surface display side facing downwards 3 Using a plastic scribe release the cover starting with the notches at the bottom NOTE To avoid damaging the VESA stand cover handle the plastic scribe with care 4 ...

Page 12: ...k of the computer 2 Tighten the screws to secure the VESA stand to the computer 3 Place and press the VESA cover on the computer till it clicks into place 4 Follow the procedures in After Working Inside Your Computer Removing the Back Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the VESA stand 3 Remove the screws from the base of the computer 12 ...

Page 13: ...the back of the computer using the notches near the input output panel 2 Tighten the screws to secure the back cover to the computer 3 Install the VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 13 ...

Page 14: ...on the memory module until the release tabs spring back to secure them in place 3 Place the memory shield back into its place 4 Install the a back cover b VESA stand 5 Follow the procedures in After Working Inside Your Computer Removing the VESA Mount Bracket 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 3 Remove the screws that secure the VE...

Page 15: ...nside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket 3 Press the sides of the touchscreen board shield to release the notches securing it to the chassis and remove the touchscreen board shield from the chassis Disconnect the system board cable from the touchscreen board cable connector Lift the connector latch and disconnect the touchscreen board cables from the touchscr...

Page 16: ...nt bracket b back cover c VESA stand 6 Follow the procedures in After Working Inside Your Computer Removing the Converter Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 3 Disconnect the backlight and converter cables from the converter board Remove the screws that secure the converter board to the computer Lift the convertor board away f...

Page 17: ...hield to the computer Lift the system board shield away from the computer Installing the System Board Shield 1 Align and place the system board shield on the back of the computer 2 Tighten the screws that secure the system board shield to the computer 3 Install the a VESA mount bracket b back cover c VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Ba...

Page 18: ...nward until the release latch springs back into place and secures it 3 Install a system board shield b base cover c VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Optical Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket 3 Remove the screws that secure the optical drive bracket to ...

Page 19: ...5 Lift the optical drive from the computer 6 Remove the screws that secure the optical drive bracket to the optical drive Remove the optical drive bracket from the optical drive 19 ...

Page 20: ... Computer Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket 3 Unthread the cables from the notches on the hard drive bracket Disconnect the hard drive cables from the hard drive 4 Remove the screw that secures the hard drive bracket to the system board Slide and lift the hard drive bracket away from th...

Page 21: ...e into the hard drive bracket Tighten the screws that secure the hard drive to the hard drive bracket 3 Align and place the hard drive bracket on the computer Tighten the screw that secures the hard drive bracket to the system board 4 Connect the hard drive cables to the hard drive Thread the cables into the notches on the hard drive bracket 5 Install a VESA mount bracket b back cover c VESA stand...

Page 22: ...is Lift the intrusion switch and remove it from the computer Installing the Intrusion Switch 1 Place the intrusion switch on the computer and tighten the screw to secure it to the chassis 2 Thread the cable along the notches on the chassis and connect the intrusion switch to the connector on the system board 3 Install a system board shield b VESA mount bracket c back cover d VESA stand 22 ...

Page 23: ... Installing the WLAN Card 1 Align and place the WLAN card on the connector 2 Tighten the screws to secure the WLAN card to the system board 3 Connect the WLAN cables 4 Install a system board shield b VESA mount bracket c back cover d VESA stand 5 Follow the procedures in After Working Inside Your Computer Removing the Power Supply Fan 1 Follow the procedures in Before Working Inside Your Computer ...

Page 24: ...he power supply fan on the computer and tighten the screws to secure it to it s chassis 2 Align and place the fan bracket on from the computer 3 Tighten the screw to secure the fan bracket to the chassis 4 Install a system board shield b VESA mount bracket c back cover d VESA stand 5 Follow the procedures in After Working Inside Your Computer 24 ...

Page 25: ...A mount bracket d system board shield e input output board shield f power supply fan 3 Press the tab and disconnect the power supply cable from the connector on the system board Unthread the cable from the hooks in the computer 4 Remove the screws securing the power supply unit to the chassis Lift the PSU up and remove it from the computer 25 ...

Page 26: ...r f VESA stand 6 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield 3 Remove the screws that secure the thermal module to the chassis Lift the heat sink assembly up and remove it from the computer Installing the He...

Page 27: ...ut Output Board Shield 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e power supply fan 3 Lift the input output panel away from the computer 4 Remove the screws that secure the power connector to the input output board shield 27 ...

Page 28: ...hat secure the input output board shield to the chassis Loosen the power connector and press it down the socket 6 Flip the input output board shield and remove it from the computer 7 Disconnect the power connector cable 28 ...

Page 29: ...re the power connector to the input output shield 5 Place the input output panel on the computer 6 Install a power supply fan b system board shield c VESA mount bracket d back cover e VESA stand 7 Follow the procedures in After Working Inside Your Computer Removing the Power Button Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 3 Disconn...

Page 30: ...res in After Working Inside Your Computer Removing the Processor Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield 3 Disconnect the processor fan cable from the connector on the system board Remove the screws that secure the processor fan to the system board and lift it away from the computer 30 ...

Page 31: ...move the a VESA stand b back cover c VESA mount bracket d system board shield e heat sink assembly 3 Press the release lever down and then move it outward to release it from the retention hook that secures it Lift the processor cover and remove the processor from its socket Installing the Processor 1 Insert the processor into the processor socket Ensure the processor is properly seated 2 Press the...

Page 32: ... the a VESA stand b back cover c VESA mount bracket d system board shield 3 Disconnect the right and left speaker cables from the connector on the system board Unthread the cables from the notches 4 Remove the screws that secure the speaker to the chassis Lift the speakers from the computer 32 ...

Page 33: ... VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e memory f optical drive g hard drive h heat sink assembly i power supply unit j input output board shield k converter board l power supply fan 3 Disconnec...

Page 34: ...5 Lift and remove the system board from the chassis System Board Layout The following image displays the system board layout of the computer 34 ...

Page 35: ... LVDS connector 11 12V CPU power connector 12 Processor socket 13 Memory connector SODIMM socket B 14 Memory connector SODIMM socket A 15 Intrusion switch connector 16 Mini PCI socket 17 Internal speaker connector 18 Coin cell battery connector 19 Converter board connector Installing the System Board 1 Place the system board on the computer 2 Tighten the screws to secure the system board to the ba...

Page 36: ...he procedures in Before Working Inside Your Computer 2 Remove the VESA stand back cover VESA mount bracket system board shield memory optical drive hard drive heat sink assembly power supply unit input output board shield converter board power supply fan 3 Locate the jumper on the system board Remove the jumper from the PASSWORD pin 4 Plug the jumper to CMOS_CLEAR 5 Wait for 3 4 seconds Replace th...

Page 37: ...ord with the PSWD jumper installed the system disables the new password s the next time it boots 6 Connect the computer to the electrical outlet and power on the computer 7 Power off the computer and disconnect the power cable from the electrical outlet 8 Repeat step 2 9 Replace the PSWD jumper on the system board 10 Install all the components removed in step 8 11 Follow the procedures in After Wo...

Page 38: ...in a clean room environment 3 Remove the LVDS cable by pressing the latch inwards and disconnecting it from the connector Remove any other cables or antennae around the edges of the base panel 4 Remove the screws that secure the chassis to the middle frame Lift the chassis off the middle frame 5 Peel off the tape that adheres the connectors to the display panel 38 ...

Page 39: ...6 Lift the connector latches and disconnect the touchscreen board cables 7 Lift and remove the display panel from the middle frame 39 ...

Page 40: ...8 Remove the screws that secure the display brackets to the display panel and remove the display brackets from the display panel 40 ...

Page 41: ... antennae around the edges of the base panel 8 Install a system board b antenna module c speakers d processor fan e heat sink assembly f power supply unit g power supply fan h converter board i power button board j intrusion switch k hard drive l optical drive m WLAN card n input output board shield o system board shield p VESA mount bracket q back cover r VESA stand 9 Follow the procedures in Aft...

Page 42: ...d the edges of the computer Tighten the screws to secure the antenna module to the chassis 3 Install a system board b power supply fan c heat sink assembly d power supply unit e processor fan f converter board g power button board h intrusion switch i hard drive j optical drive k WLAN card l input output board shield m system board shield n VESA mount bracket o back cover p VESA stand 4 Follow the...

Page 43: ...r supply fan q system board r display panel 3 Disconnect the camera cable from the connector on the camera module Remove the screws that secure the camera to the display panel Remove the camera module from the display panel Installing the Camera 1 Align the camera module to its slot on the display panel 2 Tighten the screws to secure the camera module to the display panel 3 Connect the camera cabl...

Page 44: ... board h power button board i intrusion switch j hard drive k optical drive l WLAN card m input output board shield n system board shield o touchscreen board p VESA mount bracket q back cover r VESA stand 5 Follow the procedures in After Working Inside Your Computer 44 ...

Page 45: ...ess System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequ...

Page 46: ...ervice Code Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM A Size and DIMM B Size PCI Information Displays SLOT1 Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology Device Informa...

Page 47: ...default The internal LAN is enabled with PXE boot Enabled w ImageServer The internal LAN is enabled with ImageServer boot SATA Operation This option configures the operating mode of the integrated SATA hard drive controller Disabled SATA controllers are hidden ATA SATA is configured for ATA mode AHCI selected by default SATA is configured for AHCI RAID On configured to support RAID mode Intel Rapi...

Page 48: ...e or delete the administrator admin password sometimes called the setup password The admin password enables several security features The drive does not have a password set by default Enter the old password Enter the new password Confirm the new password Click OK after entering the password details System Password Allows you to set change or delete the computer password previously called the prima...

Page 49: ...k passwords are permitted when an administrator password is set Allow Non Admin Password Changes selected by default TPM Security This option lets you control whether the Trusted Platform Module TPM in the system is enabled and visible to the operating system TPM Security selected by default NOTE Activation deactivation and clear options are not affected if you load the setup program s default val...

Page 50: ...ult Table 5 Performance Option Description Multi Core Support Specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores All selected by default 1 2 Intel Speed Step Allows you to enable or disable the Intel SpeedStep mode of the processor Enable Intel SpeedStep selected by default C States Control Allows you to enab...

Page 51: ... or if Auto Power is set to disabled Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled Disabled Enabled in S5 only Enabled in S4 and S5 This option is disabled by default Fan Control Override Controls the speed of the system fan Fan Control Override not selected NOTE When enabled the fan runs at full speed USB Wake Support This option allows you to enable USB devices ...

Page 52: ...t Option Menu Enable F12 Boot Option menu selected by default Fastboot This option can speed up the boot process bypassing some compatibility steps Minimal Thorough Auto Table 8 Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology Enable Intel...

Page 53: ...Controls the SERR message mechanism Some graphics cards require that the SERR message mechanism be disabled Enable SERR Messages selected by default Table 11 Image Server Option Description Lookup Method Specifies how the ImageServer looks up the server address Static IP DNS selected by default NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is se...

Page 54: ...mask of the client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP Client Gateway Displays the gateway IP address for the client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control i...

Page 55: ...e is less than Memory Installed Note that certain operating systems may not be able to use all the available memory Boot Sequence This list specifies the order that the BIOS searches devices when trying to find an operating system to boot The boot devices can also be selected or de selected from the list using the check boxes on the left hand side Diskette Drive UEFI HDD Legacy HDD Onboard NIC IPV...

Page 56: ...integrated drives are reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Technology specification Enable SMART Reporting This option is disabled by default USB Configuration This field configures the integrated USB controller If Boot Support is enabled the system is allowed to boot any type of USB mass storage devices HDD memory key floppy If...

Page 57: ...s to this password take effect immediately The drive does not have a password set by default Enter the old password Enter the new password Confirm the new password Click OK after entering the password details Strong Password Enable strong password This option is disabled by default Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and sys...

Page 58: ...ed by default Disable Activate Chassis Intrusion This field controls the chassis intrusion feature Disable Enable selected by default On Silent CPU XD Support Allows you to enable or disable the execute disable mode of the processor Enable CPU XD Support selected by default OROM Keyboard Access Allows you to determine if you access the Option Read Only Memory OROM configuration screens via hotkeys...

Page 59: ...ed by default C States Control Allows you to enable or disable the additional processor sleep states C states selected by default Intel TurboBoost Allows you to enable or disable Intel TurboBoost mode of the processor Enable Intel TurboBoost selected by default Allows the Intel TurboBoost driver to increase the performance of the CPU or graphics processor Hyperthread Control This options allows us...

Page 60: ...disabled by default Fan Control Override Controls the speed of the system fan Fan Control Override not selected NOTE When enabled the fan runs at full speed USB Wake Support This option allows you to enable USB devices to wake the computer from standby Enable USB Wake Support not selected by default Wake on LAN WLAN This option allows the computer to power up from the off state when triggered by a...

Page 61: ...n This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology Enable Intel Virtualization Technology selected by default VT for Direct I O Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O Enabl...

Page 62: ...he default IP address is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Lookup Method is set to Static IP ImageServer Port Allows you to specify the primary IP port of the ImageServer which is used by the client to communicate The default IP port is 06910 NOTE This field is only relevant...

Page 63: ...he computer 2 Go to dell com support 3 Enter the Service Tag or Express Service Code and click Submit NOTE To locate the Service Tag click Where is my Service Tag NOTE If you cannot find your Service Tag click Detect My Product Proceed with the instructions on screen 4 If you are unable to locate or find the Service Tag click the Product Category of your computer 5 Choose the Product Type from the...

Page 64: ...word and Setup Password is deleted and you need not provide the system password to log on to the computer To enter a system setup press F2 immediately after a power on or re boot 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen appears 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password enter ...

Page 65: ...Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password w...

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Page 67: ...e completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are pe...

Page 68: ... test LED By removing the cable harness in units that do not pass this test you can isolate the failure s cause to an attached device of the power supply For example if the self test LED does not light when you press the button you can remove the connectors from the devices and tests again If the PG LED now lights up one of the attached devices is shorted and holding down the power supply If the L...

Page 69: ...ing Amber Power LED diagnostics suggestion and possible failures Solid Amber Second state of the LED at power up Indicates the POWER_GOOD signal is active Blinking White System is in a low power state Does not indicate a fault condition Solid White The computer is in power on state The power LED light blinking amber pattern will help you determine a few failures as shown below The Amber LED blinki...

Page 70: ...s may fix the beep code errors Error Messages Message Description Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell and report the checkpoint code nnnn to the support te...

Page 71: ...terrupt A chip on the system board might be malfunctioning USB over current error Disconnect the USB device The USB device needs more power for it to function properly Use an external power source to connect the USB device or if the device has two USB cables connect both of them CAUTION Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell rec...

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Page 73: ...eries Intel Core i7 series Total cache Up to 8 MB cache depending on processor type Chipset Intel Q77 Express chipset Table 26 Memory Feature Specification Type up to 1600 MHz unbuffered non ECC dual channel DDR3 configuration Connectors two internally accessible DDR3 SODIMM sockets Capacity 2 GB 4 GB and 8 GB Minimum Memory 2 GB Maximum Memory 16 GB Table 27 Video Feature Specification Video Cont...

Page 74: ...n Network adapter 10 100 1000 Mbps Ethernet LAN on system board Wireless half mini card Wi Fi b g n optional combo half mini card Bluetooth 4 0 and Wi Fi b g n optional Table 30 Cards Feature Specification Mini PCI Express one Table 31 Displays Feature Specification Type 23 inch full HD WLED Maximum resolution 1920 x 1080 Refresh rate 60 Hz Operating angle 170 horizontal 160 vertical Pixel pitch 0...

Page 75: ...ot Table 34 Power Feature Specification Frequency 50 Hz 60 Hz Voltage 100 VAC 240 VAC Input current 90 VAC maximum 2 90 A 180 VAC maximum 1 45 A Coin cell battery 3 V CR2032 lithium coin cell Table 35 Camera optional Feature Specification Image resolution 1 3 megapixel Video resolution HD 720p Diagonal viewing angle 60 degrees Rotational angle 1 degree to 10 degrees Table 36 Stand Feature Specific...

Page 76: ...er Hard Drive activity light White light Blinking white light indicates that the computer is reading data from or writing data to the hard drive Camera LED White light solid while light indicates that the camera is on Back panel Link integrity light on integrated network adapter Green a good 10 Mbps connection exists between the network and the computer Orange a good 100 Mbps connection exists bet...

Page 77: ...maximum Operating 10 to 90 non condensing Storage 10 to 95 non condensing Maximum vibration Operating 0 66 GRMS Storage 1 30 GRMS Maximum shock Operating 110 G Storage 160 G Altitude Operating 15 20 m to 3048 m 50 ft to 10 000 ft Storage 15 20 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant level G2 or lower as defined by ANSI ISA S71 04 1985 77 ...

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Page 79: ...port dell com 2 Verify your country or region in the Choose a Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you 79 ...

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