Table 27. Diagnostic error messages (continued)
Error messages
Description
computer. If the problem persists, try another drive. Run the
Hard Disk Drive
tests in
Dell Diagnostics
.
HARD-DISK DRIVE FAILURE
The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive,
and boot the computer from an optical drive. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the
Hard Disk Drive
tests in
Dell Diagnostics
.
HARD-DISK DRIVE READ FAILURE
The hard drive may be defective. Shut down the computer,
remove the hard drive, and boot the computer from an
optical. Then, shut down the computer, reinstall the hard
drive, and restart the computer. If the problem persists,
try another drive. Run the
Hard Disk Drive
tests in
Dell
Diagnostics
.
INSERT BOOTABLE MEDIA
The operating system is trying to boot to non-bootable media,
such as an optical drive. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN
SYSTEM SETUP PROGRAM
The system configuration information does not match the
hardware configuration. The message is most likely to occur
after a memory module is installed. Correct the appropriate
options in the system setup program.
KEYBOARD CLOCK LINE FAILURE
For external keyboards, check the cable connection. Run the
Keyboard Controller
test in
Dell Diagnostics
.
KEYBOARD CONTROLLER FAILURE
For external keyboards, check the cable connection. Restart
the computer, and avoid touching the keyboard or the mouse
during the boot routine. Run the
Keyboard Controller
test in
Dell Diagnostics
.
KEYBOARD DATA LINE FAILURE
For external keyboards, check the cable connection. Run the
Keyboard Controller
test in
Dell Diagnostics
.
KEYBOARD STUCK KEY FAILURE
For external keyboards or keypads, check the cable
connection. Restart the computer, and avoid touching the
keyboard or keys during the boot routine. Run the
Stuck Key
test in
Dell Diagnostics
.
LICENSED CONTENT IS NOT ACCESSIBLE IN
MEDIADIRECT
Dell MediaDirect cannot verify the Digital Rights Management
(DRM) restrictions on the file, so the file cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
MEMORY ALLOCATION ERROR
The software you are attempting to run is conflicting with the
operating system, another program, or a utility. Shut down
the computer, wait for 30 seconds, and then restart it. Run
the program again. If the error message still appears, see the
software documentation.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS,
READ VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS,
READ VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
NO BOOT DEVICE AVAILABLE
The computer cannot find the hard drive. If the hard drive is
your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE
The operating system may be corrupted,
Contact Dell
.
Troubleshooting your computer
59
