Requesting a Hardware Replacement
1.
Determine the part number and serial number of the component. To list the numbers for all
components installed in the chassis, use the
show inventory
command.
2.
Request a RMA number from Tech Support by opening a support case. Open a support case by:
a. Using the Create Service Request form on the iSupport page (refer to
Contacting Technical
Support
).
b. Contacting Dell Networking directly by E-mail or by phone (refer to
Contacting Technical
Support
). Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and E-mail address.
• Shipping address for the replacement component, including a contact name, phone number,
and E-mail address.
• A description of the failure, including log messages. This can include:
– Output from the
show tech-support
command (This report is very long so set the
storage buffer in your terminal program to high.)
– Output from the
show logging
command, on the unit that experienced the failure (This
report is included as a section in the output of
show tech-support
command.)
– Console captures showing the error messages.
– Console captures showing the troubleshooting steps taken.
– Saved messages to a syslog server, if you use one.
Contacting Technical Support
How to Contact Dell Networking Tech Support
Log in to iSupport at
http://
www.force10networks.com/CSPortal20/Main/
Login.aspx
and select the
Service Request
tab.
Information to Submit When Opening a Support
Case
• Your name, company name, phone number,
and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots showing the symptom, including
any error messages. This can include:
• Output from the
show tech-support
command (This report is very long so set the
storage buffer in your terminal program to
high.)
• Output from the
show logging
command,
on the unit that experienced the failure (This
report is included as a section in the output of
the
show tech-support
command.)
• Console captures showing the error messages
• Console captures showing the troubleshooting
steps taken
46
Technical Support
