Dell Latitude D830 - Core 2 Duo Laptop, Quick Reference Manual

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Quick Reference Guide
Other software problems
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION
—
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B ACK UP YOUR FILES IMMEDIATELY
U
SE A VIRUS
-
SCANNING PROGRAM TO CHECK THE HARD DRIVE
,
FLOPPY DISKS
, C D
S
,
AND
D V D
S
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start
MENU
S
CAN THE COMPUTER FOR SPYWARE
— If you are experiencing slow computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected
with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an
upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for
the keyword
spyware
.
R UN THE D ELL D IAGNOSTICS — See "Dell Diagnostics" on page 20. If all tests run successfully, the error condition
is related to a software problem.
Dell Diagnostics
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide .
When to Use the Dell Diagnostics
If you experience a problem with your computer, run the Dell Diagnostics before you contact Dell for
technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE:
The Dell Diagnostics works only on Dell™ computers.
NOTE:
The Drivers and Utilities media is optional and may not ship with your computer.
Enter the system setup program, review your computer’s configuration information, and ensure that the
device you want to test displays in the system setup program and is active.
Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.