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Dell Inspiron One 2330, Service Manual

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Diagnostic aids

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3-1

Entering Configuration Menu   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Panel Menus   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Diagnostics menu

 

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Accessing service menus

 

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Configuration menu (CONFIG MENU)

 

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Printing menus  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Reset photoconductor maintenance counter (Reset PC Cnt)   . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Available menus  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Print quality pages (Prt Quality Pgs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Reports   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

PPDS Emulation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Demo Mode  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Factory Defaults  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Energy Conserve   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Font Sharpening  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Exit Configuration Menu (Exit Config Menu)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

Entering Diagnostics menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Registration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Print tests   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Hardware tests   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Duplex tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Input tray tests   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Base sensor test (B. sensor test)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11

Output bin tests   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11

Printer setup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
EP setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Event log  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Exit Diagnostics   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Printhead assembly electronic adjustment

 

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Printhead assembly mechanical adjustment

 

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Repair information

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4-1

Handling ESD-sensitive parts

 

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ACM pick tire roller removal   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Removal procedures

 

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Bezel removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
Controller board removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6
Cover open sensor  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Door mount removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9

Duplex/main motor gear drive interface removal   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

Duplex removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Front access door removal   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Fuser removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20
Left side cover removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23
Lower front cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-25
LVPS/HVPS removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-27
Main motor gear drive removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30
Manual feed clutch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32
Manual feed solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34
Media ACM ASM feeder removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37

Media manual input sensor  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-42

Media feed clutch with cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-40

Multipurpose feeder (MPF) removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45
Multipurpose feeder (MPF) feed clutch removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-48
Nameplate removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-50

iv

Summary of Contents for Inspiron One 2330

Page 1: ...Dell 2330d dn Service Manual 11 Dec 2008 ...

Page 2: ...ten permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own ...

Page 3: ...tons 2 3 Diagram of the printer menus 2 5 Messages and error codes 2 6 User attendance messages 2 6 Cartridge error messages 2 9 Paper jam error codes 200 series 2 9 Service error codes 2 15 Symptom tables 2 20 POST symptom table 2 20 Printer symptom table 2 21 Service checks 2 22 Controller board service check 2 22 Cooling fan service check 2 23 Paper feed service checks 2 27 LVPS HVPS service ch...

Page 4: ...Event log 3 14 Exit Diagnostics 3 15 Printhead assembly electronic adjustment 3 16 Printhead assembly mechanical adjustment 3 17 Repair information 4 1 Handling ESD sensitive parts 4 1 ACM pick tire roller removal 4 3 Removal procedures 4 2 Bezel removal 4 5 Controller board removal 4 6 Cover open sensor 4 8 Door mount removal 4 9 Duplex main motor gear drive interface removal 4 13 Duplex removal ...

Page 5: ...over assembly removal 4 61 Transfer roll removal 4 63 Upper front guide assembly removal 4 64 Wear strip tray 1 and 250 sheet tray 2 removal 4 65 Wear strip 550 sheet tray 2 removal 4 66 Locations and connections 5 1 Locations 5 1 Front view 5 1 Rear view 5 1 Controller board connector pin values 5 2 Preventive maintenance 6 1 Safety inspection guide 6 1 Lubrication specifications 6 1 Parts catalo...

Page 6: ...vi ...

Page 7: ...ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung die Klasse I übersteigen würde Menschen keinesfalls erreicht Avis relatif à l utilisation de laser Pour les Etats Unis cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I 1 Pour les autres pays cette imprimante répond aux normes IEC 60825 1 relatives aux produits laser ...

Page 8: ...lliwatts operando numa faixa de comprimento de onda entre 655 e 675 nanómetros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal a manutenção feita pelo utilizador ou condições de assistência prescritas Laserinformatie De printer voldoet aan de eisen die gesteld ...

Page 9: ...essa olet alttiina näkymättömälle lasersäteilylle Älä katso säteeseen VARNING Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad Betrakta ej strålen Laser notis Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J för laserprodukter av Klass I 1 I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825 1 ...

Page 10: ...ductes làser de classe I no es consideren perillosos Aquesta impressora conté un làser de classe IIIb 3b d arseniür de gal li nominalment de 7 mil liwats i funciona a la regió de longitud d ona de 655 675 nanòmetres El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d un nivell de classe I durant una operació normal durant les tas...

Page 11: ...Notices and safety information xi ...

Page 12: ...xii ...

Page 13: ...ique la présence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez Débranchez le produit avant de commencer ou faites preuve de vigilance si l exécution de la tâche exige que le produit reste sous tension Norme di sicurezza La sicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non è responsabile ...

Page 14: ...PRECAUCIÓN este símbolo indica que el voltaje de la parte del equipo con la que está trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con él debe conectarlo Informações de Segurança A segurança deste produto baseia se em testes e aprovações do modelo original e de componentes específicos O fabricante não é responsável pela segunrança no caso de uso de ...

Page 15: ...te està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients PRECAUCIÓ aquest símbol indica que el voltatge de la part de l equip amb la qual esteu treballant és pe...

Page 16: ...r locations uses illustrations to identify the connector locations and test points on the printer 6 Preventive maintenance contains the lubrication specifications and recommendations to prevent problems 7 Parts catalog contains illustrations and part numbers for individual FRUs Conventions Note A note provides additional information Warning A warning identifies something that might damage the prod...

Page 17: ...charts symptom index and service checks to determine the symptom and repair the failure See Diagnostics information on page 2 1 for more information See Repair information on page 4 1 to help identify parts After completing the repair perform tests as needed to verify the repair workgroups The Dell 2330d and Dell 2330dn are monochrome laser printers designed for single users or small ...

Page 18: ...tor panel The operator panel consists of these items A 2 line liquid crystal display LCD that shows text Six buttons Menus Back Navigation with Left Menu Select and Right Menu and Stop An indicator light Menus Back Stop 1 2 ...

Page 19: ...ots Memory slots 1 1 Flash memory option card 2 2 Only one slot is active for 64MB flash memory or font card Item Print resolution 1200 Image quality 2400 Image quality 600 X 600 dpi 1200 X 1200 dpi 1200 Image quality is defined as 600 dpi with 2 bit IET Image Technology default mode for all models 2400 Image quality is defined as 600 dpi with 4 bit IET True 1200 dpi at 1 2 the rated speed Dell 23...

Page 20: ... Linux Standard local connections Parallel USB Standard network connections Ethernet 10 100 Base Tx x Wireless ethernet 802 11b g n x x Optional local connections Optional network connections external print server support All models are USB 2 0 Certified devices supporting Hi Speed data transfer Includes the HD photo image format Includes support for the following graphics formats TIFF TIF JPG GIF...

Page 21: ...tegrated Envelope conditioning x x Available output trays Standard 150 sheet sensing bin Toner and photoconductor Toner cartridge 2 300 standard pages SWE 3 500 standard pages 2 300 standard pages SWE 3 500 standard pages High toner cartridge 9 000 standard pages 9 000 standard pages Photoconductor kit Up to 30 000 Up to 30 000 Declared value in accordance with ISO IEC 19752 Up to 30 000 pages bas...

Page 22: ...ed labels bond letterhead preprinted colored paper light paper heavy paper rough cotton custom type x 60 163 g m 16 43 lb 50 paper 15 labels 10 transparencies Card stock 120 163 g m 16 43 lb Index Bristol 75 163 g m 46 100 lb Tag 20 7 9 10 DL C5 B5 other Envelopes Rough envelopes 75 g m 20 lb 7 Duplex A4 letter legal oficio Mexico folio Plain paper recycled bond letterhead preprinted colored paper...

Page 23: ...Upper end feed rolls C D 59 8 mm D Input sensor D E 44 9 mm E Transfer roll E F 112 7 mm F Fuser F G 21 4 mm G Fuser exit rolls G H 114 8 mm H Fuser exit sensor H I 7 5 mm I Exit rolls I J 17 0 mm J Exit sensor I K 211 7 mm K Duplex unit K L 93 4 mm L Duplex sensor L M 8 4 mm M Auto compensator G H K L D M A B C E F J I ...

Page 24: ...50 sheet tray before pushing the tray into the printer Make sure paper guides are positioned before loading the paper or specialty media Do not remove trays while a job is printing Before loading transparencies fan the stack to prevent sheets from sticking together Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way Contain windows holes perforations cutouts or ...

Page 25: ...laceable Unit HBP Host Based Printing HVPS High Voltage Power Supply LCD Liquid Crystal Diode LED Light Emitting Diode LSU Laser Scanning Unit LVPS Low Voltage Power Supply NVRAM Nonvolatile Random Access Memory PC Photoconductor PCL Printer Control Language POR Power On Reset POST Power On Self Test PPDS Personal Printer Data Stream PRC People s Republic of China TAR Toner Add Roll SDR Synchronou...

Page 26: ...1 10 ...

Page 27: ...d menus on page 2 2 Power On Self Test POST sequence The following is an example of the events that occur during the POR sequence when the printer is turned on 1 Diamonds are displayed on the operator panel 2 While code is being loaded into DRAM dots scroll across the operator panel 3 A screen is displayed with the memory and processor speed A typical example of this message is 4 Performing Self T...

Page 28: ...tor light gives information about the status of the printer If the light is The printer is Off Off On On but idle Blinking On and busy Menu button LCD display Indicator light Back button Left arrow button Select button Stop button Right arrow button Menus Back Stop 2 2 ...

Page 29: ...release or to scroll through menus menu items or printer options or to move between screens and menu options These buttons can also be used to automatically increase or decrease the desired number of copies Select button Press and release to open a menu to display the available values or settings or to save the displayed value as the new user default setting Note When a new setting is saved as the...

Page 30: ...us This is where printer status supplies messages and show me screens are viewed Indicator light The indicator light indicates printer status If the light is off then the printer power is off If the light is blinking green then the printer is warming up processing date or printing If the light is solid green then the printer is on but idle If the light is blinking red then operator panel intervent...

Page 31: ...er Job Menu Reset Printer Utilities Menu Quick Demo Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Quality Menu Print Resolution Toner Darkness Small Font Enh Setup Menu Eco Mode Quiet Mode Printer Language Power Saver Resource Save Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print area Display Language Toner Alarm PCL Emul Menu Fon...

Page 32: ...ge and install a new one Close door Close the specified door to clear the message Deactivating Demo Mode Wait for the message to clear Defragmenting Flash DO NOT POWER OFF Warning Do not turn the printer off while this message is displayed Wait for the message to clear Disabling Menus Wait for the message to clear Note The printer settings cannot be changed from the control panel while the menus a...

Page 33: ...ng reset Wait for the message to clear Not Ready The printer is not ready to receive or process data Someone pressed to take the printer offline Press to make the printer ready to receive jobs Parallel A parallel interface is the active communication link Performing Self Test The printer is running the series of start up tests it performs after it is turned on Wait for the message to clear Power S...

Page 34: ...ing the Printer Wait for the message to clear Res Reduced The printer is reducing the resolution of a page in the current job from 600 dots per inch dpi to 300 dpi to prevent a 38 Memory Full error Res Reduced remains on the display while the job prints Restoring Factory Defaults Wait for the message to clear Note When factory default settings are restored All downloaded resources fonts macros sym...

Page 35: ...at the input sensor before interrupt occurred not enough time elapsed since the printhead started to expect the printhead mirror motor lock Possible causes include bouncy sensor or exceptionally fast pick perhaps due to media pre staged in the source tray Carefully remove the tray and notice if the leading edge of the media is pointed upward and out of the tray If so then inspect the tray wear str...

Page 36: ... Check the bottom of the PC kit for any obstructions Remove the upper front guide and inspect the pinch rollers 200 20 The media is too long over the manual feeder sensor Possible causes include multi sheet feed media size length problem pre staged media in the tray Verify that the media is approved Inspect the wear strips in the tray and replace if they are worn 200 22 FAILED SMALL GAP OR NO GAP ...

Page 37: ... input sensor while waiting for any page s ahead to clear the paper path Possible cause is that the page is delayed at the alignment gate 200 35 Failed to create hsync during auto alignment Check the printhead See Printhead service check on page 2 37 200 36 Lost hsyncs during auto alignment 200 37 Timeout on data collection during auto alignment 200 38 Interpage servo gap is smaller than expected ...

Page 38: ...ct the flag on the exit sensor The flag is located behind the fuser exit rollers about mid printer If the flag does not rotate freely or has no spring action then replace the fuser See Fuser removal on page 4 20 202 02 Exit sensor never broke from sheet ahead of page heading toward the exit sensor 202 06 Exit sensor bounced 202 13 Exit sensor covered media not expected media not in machine during ...

Page 39: ...h for obstructions Check the pick rollers Replace the pick rollers if they are worn or clogged with dust See ACM pick tire roller removal on page 4 3 Also check the wear strips and replace if necessary 241 10 Second pick attempt failed from Tray 1 241 12 Second pick from manual feeder tray 1 or feeder failed when the media was in the source while other sheets were committed to the paper path Remov...

Page 40: ...manual feed If the MPF pick roller is damaged or worn then replace the MPF For a printer with a manual feed only no MPF clean the roller 251 10 Second pick attempt failed from manual feeder 251 11 Failed to feed from manual feeder Pages in the paper path have been flushed to the output bin 251 12 Second pick from manual feeder tray 1 or feeder failed when media was in the source while the other sh...

Page 41: ...fell too far below desired temperature while printing 920 03 Fuser too cool while checking for slope change 920 04 Fuser too cool when heating to desired temperature after slope change 920 05 Fuser under temperature while printing 920 06 Fuser under temperature while printing 920 07 Fuser under temperature while printing 920 08 Fuser temperature did not increase after IR recovery 920 20 Belt fuser...

Page 42: ...belt fusers 925 xx Wrong fuser installed The fuser type stored in the cartridge ID does not match the actual fuser installed in the printer Fan service errors 927 00 Service fan error Replace the fan See Cooling fan service check on page 2 23 927 03 Main fan took too long to ramp up 927 04 Main fan is under speed or stalled during speed adjustment state 927 05 Main fan overspeed during speed adjus...

Page 43: ...thead closed loop error amp Ki failed to converge 935 20 Printhead closed loop error enable offset controller state 935 21 Printhead closed loop error load scan regs state 935 22 Printhead closed loop error fwd and rev capture times differ by too much 935 23 Printhead closed loop error check sweep accuracy state 935 25 Printhead closed loop error off resonant PI effort state 935 26 Timed out on PO...

Page 44: ...r panel See Controller board service check on page 2 22 or Operator panel service check on page 2 27 951 xx Error with secure NVRAM on the controller board Replace the controller board See Controller board service check on page 2 22 952 xx A recoverable MVRAM Cyclic Redundancy Check error occurred Performing POR will clear this error 953 xx NVRAM chip failure with mirror Replace the operator panel...

Page 45: ...SP memory configuration Memory and emulation errors 960 xx RAM memory error RAM soldered on the controller board is bad Replace the controller board See Controller board service check on page 2 22 961 xx RAM memory error memory card in slot is bad Replace the memory card 964 xx Download Emulation Cyclic Redundancy Check Error checksum failure detected in the emulation header or emulation file Disa...

Page 46: ...ce has detected an equipment check in its system card Symptom Action The main motor cooling fan and fuser do not come on See Cover interlock switch service check on page 2 23 POST completes but the LCD does not come on See Operator panel service check on page 2 27 Main motor does not come on See Main motor service check on page 2 26 Fan does not come on See Cooling fan service check on page 2 23 F...

Page 47: ...Operator panel service check on page 2 27 Operator panel lights are off or very dim See Operator panel service check on page 2 27 Blank page See Blank page on page 2 30 Black page See Black page on page 2 31 Heavy background See Heavy background on page 2 31 Light print See Light print on page 2 33 White or black lines or bands See White or black lines or bands on page 2 33 Toner on back of page S...

Page 48: ...rator panel even with a lighted LED on the controller board 4 The controller board assembly The LED adjacent to J12 will be illuminated if the card is powered and good 5 The operator panel See Operator panel service check on page 2 27 Verify 24 V dc input from the LVPS HVPS 1 Turn the printer off 2 Disconnect the LVPS HVPS cable from the controller board at J502 3 Turn the printer on 4 Verify 24 V...

Page 49: ...er board assembly should apply 24 V dc to pin 2 If voltage is not present then check or replace the controller board See Controller board removal on page 4 6 If voltage is present then check pin 1 for 24 V dc as well If it is close to 24 V dc while the fan is still idle then replace the fan See Fan removal on page 4 16 FRU Action Cover interlock switch Disconnect the cover interlock cable from the...

Page 50: ...S If not open then check the switch continuity across its conductors with the switch on Turn the switch off Plug the AC line into the LVPS HVPS and switch unit on Note Voltages are exposed at several places on the board Do these verifications and then unplug the AC cord from the power supply If voltages are not correct then replace the LVPS HVPS If voltages are correct then check the controller bo...

Page 51: ...ry If the cable tests good then replace the fuser Reconnect the cables turn the printer on and at 12 check for approximately 5 V dc on pin 1 and ground on pin 2 If line voltage is incorrect on pin 1 then see Controller board service check on page 2 22 for more information Fuser Disconnect the thermistor cable from J12 on the controller board Measure the resistance across the ends of the thermistor...

Page 52: ... for the following voltages at J17 Verify ground at pin 5 for both the card and cable If these voltages are correct then check the main motor cable for continuity Remove the left side cover to access the connector on the motor If continuity exists on each wire then replace the main motor gear drive which includes the motor If continuity does not exist on one or more of the wires then call the next...

Page 53: ...ator panel If any are incorrect then see Controller board service check on page 2 22 Buttons If the buttons do not respond then replace the operator panel There is no test or repair for the faulty switches on the operator panel FRU Action Fuser exit sensor If the exit sensor flag which is visible at the back of the fuser is in any position other than vertical then the printer will display a paper ...

Page 54: ... of wear or damage Replace the tires as necessary ACM clutch Manual feed clutch Media feed clutch ASM tray 1 only Manual feed clutch solenoid Open left cover and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted Replace the faulty part Controller board P U and manual feed solenoid ASM Disconnect the solenoid cable at J26 on the controller board a...

Page 55: ...rinter still fails to print on command from the host computer then replace the controller board 5 Check the USB cable for continuity FRU Action Fuser This problem is most likely due to a worn backup roll It causes the printer to run hotter than required for the media being printed Excessive heat can cause media treeing problems poor stacking or curl Print the menu sheet found under Utilities Look ...

Page 56: ...ion turn the printer off Note Refer to the print defects guide at the end of the manual for repeating defects Blank page FRU Action Toner cartridge not a FRU Remove the toner cartridge and gently shake it to evenly distribute the toner Check for cartridge damage Printhead LVPS HVPS Controller board Blank pages can be caused by a defective printhead assembly LVPS HVPS or controller board Printhead ...

Page 57: ... 5 13 and 15 Verify ground on pins 10 12 14 16 and 18 If any of the values are incorrect then replace LVPS HVPS board If the grounds are incorrect then check ground paths Check continuity in the cable If the cable is bad then call the next level of support If the values are correct and the toner electrodes are good then replace the controller board See the LVPS HVPS service check on page 2 25 and ...

Page 58: ...Kit Transfer roll Note Do not touch the transfer roll except at its ends Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion Check the springs in the left and right transfer roll bearings The bearing assemblies should support the transfer roll applying evenly distributed forces to the PC drum Replace the transfer roll assembly if the springs or bearings show sign...

Page 59: ...on in the speed of the media as it feeds through the printer especially in the developer and transfer process It may also be a result of overly dry or moist environments With the printer off check to make sure that the laser beam is not blocked Inspect the toner cartridge and paper feed components especially the drive coupler and drive gears for debris binds or damage FRU Action Photoconductor kit...

Page 60: ... off clear the path or clean the lens The toner cartridge or fuser may be defective Try a different toner cartridge Inspect the fuser at its entry for debris Toner smudges appear on the front or back of the page Make sure the media is straight and unwrinkled Replace the PC Kit and recheck before replacing the toner cartridge See Toner on back of page on page 2 33 for more information Vertical or h...

Page 61: ...e toner Replace the toner cartridge Solid black areas on transparencies There is a mismatch in the transparency and what the software is expecting Choose a different fill pattern in the software program Remove the toner cartridge and gently shake it from side to side to redistribute the toner Try a different type of transparency Replace the toner cartridge Faint images or repetitive spots appear o...

Page 62: ... sheets is too high Remove the media from Tray 1 or Tray 2 and fan it Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes chart in the User s Reference The media fails to feed from Tray 1 Frictional force between tires and media is less than resisting force Remove the media from Tray 1 and fan it Make sure Tray 1 is selected from the printer driver Do not...

Page 63: ...he printer off Disconnect the printhead cables from J8 and J100 on the controller board Turn the printer on with the front door closed On the controller board verify 5 V dc on pin 10 at J8 and 5 V dc on pins 1 2 and 3 at J100 Verify grounds on pins 2 4 and 7 at J8 and on pin 4 at J100 If voltages or grounds are incorrect then check the controller board See Controller board service check on page 2 ...

Page 64: ...controller board See the wiring diagram at the end of the service manual or Controller board connector pin values on page 3 2 for the J28 connector Pins 1 4 3 3 V Pin 2 24 V Pin 6 Ground If the voltages are incorrent then replace the controller board If the voltages are correct then try using Tray 2 again If the printer error persists then replace Tray 2 2 38 ...

Page 65: ...elf Test displays 5 The message CONFIG MENU displays on the top line of the operator panel The Configuration menu group contains a set of menus settings and operations which are infrequently required by a user Generally the options made available in this menu group are used to configure a printer for operation See Available menus on page 3 2 Diagnostics Mode 1 Turn off the printer 2 Press and hold...

Page 66: ...set PC Cnt See Reset photoconductor maintenance counter Reset PC Cnt on page 3 3 Prt Quality Pgs See Print quality pages Prt Quality Pgs on page 3 3 Reports Menu Settings Page Event Log See Reports on page 3 3 Panel Menus See Panel Menus on page 3 3 PPDS Emulation See PPDS Emulation on page 3 3 Demo Mode See Demo Mode on page 3 4 Factory Default See Factory Defaults on page 3 4 Energy Conserve See...

Page 67: ...he duplex is turned on then the pages are duplexed The Print Quality Test pages are printed in English and must always be printed on letter legal or A4 paper Reports The Reports menu contains two selections Menu Settings Page and Event Log Menu Settings Page The Menu Settings Page contains information To print the Menu Settings page press Press to return to the Configuration menu Event Log The eve...

Page 68: ...not changed Display language Settings in the NETWORK PORTS MENU group Energy Conserve This menu controls what values appear on the Power Saver menu If Off is selected in the Energy Conserve menu then the Power Saver can be turned off If On default is set in Energy Conserve then the Power Saver feature cannot be turned off Font Sharpening This menu allows a user to set a text point size value below...

Page 69: ...ptions of the printer Registration See Registration on page 3 6 Print tests See Print tests on page 3 7 Hardware tests See Hardware tests on page 3 8 Duplex tests if installed See Duplex tests on page 3 9 Input tray tests See Input tray tests on page 3 10 Output bin tests See Output bin tests on page 3 11 Base sensor test See Base sensor test B sensor test on page 3 11 Printer setup See Printer se...

Page 70: ...he physical page In order to preserve the bottom margin changing the top margin does not compress or expand the image Bottom Margin This setting moves the black plane s bottom margin up or down Increasing the margin value moves text down the page and narrows the amount of space between the bottom edge of the page and the bottom margin Decreasing the margin value moves text up the page and widens t...

Page 71: ...er MP Feeder Press or to scroll through the PRINT TESTS menu and then press to select the desired input source Single or Continuous is displayed on the screen A Single test feeds one sheet of media from the selected input and prints a test page on it No buttons are active during the Single test The Continuous test feeds media from the selected input and prints test pages until is pressed The print...

Page 72: ... If the final Press count does not match the total number of buttons that are pressed then one or more buttons are malfunctioning Press to return to the HARDWARE TESTS menu screen DRAM Test The purpose of this test is to check the validity of DRAM both standard and optional The test writes patterns of data to SDRAM to verify that each bit in memory can be set and read correctly To run the SDRAM Me...

Page 73: ...ect Quick Test from the DUPLEX TESTS menu 2 Select Single or Continuous by pressing or 3 Press to print the page Top Margin 1 Select Top Margin from the DUPLEX TESTS menu 2 To change the margin value press to increase the value or to decrease the value 3 Press to save the desired margin value Left Margin 1 Select Left Margin from the DUPLEX TESTS menu 2 To change the margin value press to increase...

Page 74: ...est Note The upper front door cannot be opened during the feed test The feed test can be performed by using media from any if the installed input sources All pages used during this test drop into the default output bin For each installed input source press to select Single or press and to select Continuous The Single test feeds one sheet of media to the default output bin The Continuous test feeds...

Page 75: ...nsors are available in each output bin Press to select this test from the Output bin tests menu and then press again to select the desired output bin Closed will display on the operator panel if the sensor is closed Open will display on the operator panel if the sensor is open If the wrong message is displayed then the sensor is malfunctioning To exit the Sensor Test press or Base sensor test B se...

Page 76: ...Picked Sides meter After all print tests have been completed the value will reset to 0 Note The value of this setting cannot be changed manually Press to exit the Page Count setting and return to the Printer Setup menu Permanent Page Count Perm Page Count The value of this setting indicates the total number of pages that have been printed After all print tests have been completed the value will re...

Page 77: ...f the page This feature does not work in PPDS emulation Par S Strobe Adj parallel strobe adjustment This setting adjusts the factory setting for the amount of time the strobe is sampled to determine that valid data is available on the parallel port Incrementing this value by one means the strobe is sampled 50 nanoseconds longer The range of values are between 4 and 6 in increments of one A value o...

Page 78: ...t Modifies the EP mechanism as necessary to adjust toner darkness No messages are displayed on the operator panel to give any indication that this test is running When deactivated the printer disables Event log Display Log Selecting EVENT LOG provides a history of printer errors The most recent error displays in position 1 and the oldest error displays in position 10 if 10 errors have occurred If ...

Page 79: ...it without clearing the log Press Yes to confirm The log is immediately erased and the display indicates No Events Logged 3 Press Return to exit the Clear Log menu after clearing the log Exit Diagnostics Selecting EXIT DIAGNOSTICS exits the Diagnostics menu and Resetting the Printer displays The printer performs a POR and the printer returns to normal mode Clear Log Yes The printed error log can b...

Page 80: ...rgin page Add that value to the current right margin setting printed on the left hand side of the margin page The right margin setting will also appear on the operator panel display For example if the right margin setting on the page is 2 and the number that is closest to the darkest line on the graph is 3 2 3 then the right margin setting will be equal to 1 6 Press or to the desired setting and p...

Page 81: ...r skewed while the vertical lines remain parallel to the vertical edges There are no adjustments for skew Check the pick roll paper pick assembly for wear the paper path for obstructions the fuser for proper setting and the tray paper guides for fit to the media To adjust the printhead 1 Enter the Diagnostics Menu See Entering Diagnostics menu on page 3 5 2 Select PRINT TESTS 3 Select Tray 1 4 Sel...

Page 82: ...f the figure below If the grid lines of the left flap align below the corresponding lines of the right side then adjust the printhead counterclockwise See the right side of the figure below 8 After obtaining a properly adjusted image on the paper tighten all three screws Note The printhead must be aligned electronically See Printhead assembly electronic adjustment on page 3 16 3 18 ...

Page 83: ...our body to the printer Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If a pluggable module is being removed then use the correct tool Do not place the ESD sensitive part on the MFP cover or on a metal table if the ESD sensitive part needs to be put down for any reason then first put it into its special bag Machine covers and metal tables are electrical groun...

Page 84: ...e out of the printer We recommend disconnecting all external cables from the printer to prevent damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling a part held with several screws start all screws before final tightening Remove the paper tray and print cartridge before proceeding with a removal 4 2 ...

Page 85: ...t far enough to pull out the ACM pick tires Warning Open the duplex door only far enough to remove the ACM pick tires If the door is opened too far then it can become disengaged and interfere with the paper tray The tray may go in but will not come out and will render the printer as non serviceable 3 After the ACM pick tires have been pulled out close the duplex door ...

Page 86: ...nnect the old right and left tire hub assemblies from the ACM and replace with the new right and left tire hub assemblies If the left hub is black then remove the old right and left tires from the ACM hubs and replace with the new tires Do not attempt to remove the hubs A 4 4 ...

Page 87: ...formation 4 5 Bezel removal 1 Open the front access door 2 Flex the top of the bezel and disconnect the latch A from the upper front cover 3 Disconnect the latches B from the upper front cover 4 Remove the bezel ...

Page 88: ... When either of these cards is new it obtains its settings from the other card Critical factory settings are lost when both cards are new and are replaced at the same time 1 Remove the right side cover See Right side cover assembly removal on page 4 58 2 Remove the three screws A from the USB port CAUTION This product contains a lithium battery THERE IS A RISK OF EXPLOSION IF THE BATTERY IS REPLAC...

Page 89: ...the controller board The drip guard may need to be removed to access to the controller board 4 Remove the five screws C from the controller board 5 Lift the controller board and remove Note When installing the controller board place the USB port and parallel port screws first and then place the controller board screws B C ...

Page 90: ...e right side cover See Right side cover assembly removal on page 4 58 2 Disconnect the cable A from the controller board 3 Use a 1 Phillips screwdriver to remove the screw B holding the sensor 4 Remove the cover open sensor A B 4 8 ...

Page 91: ...er removal on page 4 25 3 Remove the left side cover See Left side cover removal on page 4 23 4 Remove the right side cover See Right side cover assembly removal on page 4 58 5 Disconnect the operator panel cable A 6 Remove the cable through the opening 7 Remove the three screws B from the right side of the printer ...

Page 92: ...8 Disconnect the fuser link C 9 Remove the three screws D from the left side of the printer 10 Remove the door mounts C 4 10 ...

Page 93: ...moval 1 Remove the right side cover See Right side cover assembly removal on page 4 58 2 Remove the LVPS HVPS See LVPS HVPS removal on page 4 27 3 Remove the three screws A from the shield 4 Remove the four screws B from the duplex A B ...

Page 94: ...5 Lift the duplex slightly push to the left and tilt to clear the right side of the printer 6 Remove the duplex 4 12 ...

Page 95: ...val 1 Remove the LVPS HVPS See LVPS HVPS removal on page 4 27 2 Remove the duplex See Duplex removal on page 4 11 3 Remove the main motor gear drive See Main motor gear drive removal on page 4 30 4 Remove the e clip A from the gear 5 Remove the gear B and gear shaft C ...

Page 96: ...6 Remove the screw D from the gear E 7 Remove the plastic bushing F 4 14 ...

Page 97: ...Repair information 4 15 8 Use a screwdriver to loosen the retainer clip G from the gear 9 Remove the gear H ...

Page 98: ...e the right side cover See Right side cover assembly removal on page 4 58 2 Disconnect the cable A from the controller board and remove the two screws B holding the fan to the right side frame 3 Remove the fan A B B 4 16 ...

Page 99: ...e 4 51 2 Remove the left side cover See Left side cover removal on page 4 23 3 Remove the upper front guide assembly See Upper front guide assembly removal on page 4 64 steps 1 3 4 Close the front access door 5 While closing the MPF cover pull up on the MPF by the steel shaft until the MPF lifts from its hinges ...

Page 100: ...6 Disconnect the MPF from the lower front cover 7 Disconnect the fuser link A from the front access door A 4 18 ...

Page 101: ...Repair information 4 19 8 Disconnect the front access door cable B and pull it through the opening to clear the side frame 9 Disconnect the front access door from its hinges and remove B ...

Page 102: ... exit guide See Rear exit guide assembly with sensor and reversing solenoid removal on page 4 56 2 Remove the two screws A 3 Partially pull the fuser forward for better access 4 Push in on the cable connector cover B and remove 4 20 ...

Page 103: ...Repair information 4 21 5 Disconnect the AC cable C 6 Disconnect the thermistor cable D C B D ...

Page 104: ...ct the exit sensor cable E from the controller board 8 Remove the fuser Note Be careful to not damage the gears during the fuser installation Be sure to reinstall the AC cable during the fuser installation E 4 22 ...

Page 105: ...emoving the left side cover Make sure that the fuser cables are out of the way when removing the left side cover 1 Remove the paper tray 2 Remove the screw A from the rear left side of the printer 3 Remove the screw B and press the two latches C on the bottom of the left side cover A C B ...

Page 106: ...4 Swing the cover open and lift to remove the left side cover Note There are two tabs on the top of the left side cover Do not swing the left side cover open too far or the tabs will be damaged 4 24 ...

Page 107: ...hows the E260d E260dn printer The lower front cover removal is the same for all models 3 Flex the lower front cover and disconnect it first from its right hinge and then from its left hinge Note An alternative to step 3 is to remove the front access door and remove the three screws from the right door mount See Front access door removal on page 4 17 and Door mount removal on page 4 9 A ...

Page 108: ...Installation note Use a flathead screw driver to press in on the door mount B while pulling on the front access door to connect the cover to the hinge C B C 4 26 ...

Page 109: ... removal on page 4 54 2 Remove the left side cover See Left side cover removal on page 4 23 3 Place the printer on its top with the rear facing you Note Be careful to not mar the finish of the printer 4 Remove the two screws A from the right rear foot assembly 5 Disconnect the fuser power cable B A B ...

Page 110: ...6 Remove the two screws C from the right rear foot and the four screws D from the LVPS HVPS shield 7 Lift the LVPS HVPS and disconnect the three cables E D C E 4 28 ...

Page 111: ...Repair information 4 29 Note Squeeze the clip to remove the cables from their connectors F 8 Disconnect the transfer roll cable G 9 Lift and remove the LVPS HVPS F G ...

Page 112: ...er See Left side cover removal on page 4 23 2 Disconnect the fuser link A from the front access door 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the four screws B from the main motor gear drive A B 4 30 ...

Page 113: ...Repair information 4 31 5 Lift the gear drive and disconnect the main motor gear drive cable C 6 Remove the main motor gear drive ...

Page 114: ...3 2 Open the front access door and disconnect the fuser link A 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the four screws B from the main motor gear drive 5 Rotate the main motor gear drive enough to access the manual feed solenoid A B 4 32 ...

Page 115: ...33 6 Use a screwdriver to remove the e clip C from the manual feed clutch Note The picture below shows the E260d E260dn printer The manual feed clutch removal is the same for all models 7 Remove the manual feed clutch D C D ...

Page 116: ...the duplex See Duplex removal on page 4 11 3 Open the front access door and place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the two screws A Note The picture below shows the E260d E260dn printer The manual feed solenoid removal is the same for all models A 4 34 ...

Page 117: ...Repair information 4 35 5 Remove the three screws B from the left door mount B ...

Page 118: ...or mount and place the printer on it s top Note Be careful to not mar the finish of the printer 8 Disconnect the cable D from J25 on the controller board and remove the manual feed solenoid Installation note Install the two screws holding the new solenoid in place and route the cable D behind the MPF clutch E E C D 4 36 ...

Page 119: ...page 4 27 3 Remove the duplex See Duplex removal on page 4 11 4 Remove the main motor gear drive See Main motor gear drive removal on page 4 30 5 Remove the media feed clutch See Media feed clutch with cable removal on page 4 40 6 Use a screwdriver to pop the shaft retainer tab A loose from the ACM feed shaft 7 Use a small pair of pliers to remove the shaft retainer tab ...

Page 120: ...8 Use a screwdriver to pop the inner shaft lock B loose 9 Remove the inner shaft lock C 4 38 ...

Page 121: ...pair information 4 39 10 Pull out the auto compensator shaft and remove the spring D 11 Remove the auto compensator shaft 12 Disconnect the spring E from the cylinder 13 Remove the media ACM ASM feeder E ...

Page 122: ...he main motor gear drive See Main motor gear drive removal on page 4 30 2 Remove the duplex See Duplex removal on page 4 11 3 Disconnect the media feed clutch cable A from the controller board 4 Unroute the cable from the bottom of the printer 4 40 ...

Page 123: ...Repair information 4 41 5 Remove the e clip B 6 Remove the media feed clutch with cable C ...

Page 124: ...val on page 4 58 2 Place the machine on its top Note Be careful to not mar the finish of the printer 3 Disconnect the sensor cable A from J23 MPFS on the controller board 4 Remove the screw B 5 Free the cable from its retainers and pull it through the opening toward the sensor mount A B 4 42 ...

Page 125: ...onnector can be hooked Hook the spring hook D to the connector E and pull it through the opening Place the sensor into position and reconnect the cable on the controller board Using the spring hook be sure to reroute the cable through the three retainers F between the sensor and side frame Note If the cable is not properly installed in its retainers then the loose cable will obstruct the paper pat...

Page 126: ...Warning Check to make sure the duplex paper jam door is in its proper position If it is not then the paper tray will become lodged and the printer will need to be replaced 4 44 ...

Page 127: ...Repair information 4 45 Multipurpose feeder MPF removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide 4 Remove the two screws B A B ...

Page 128: ...ll up on the MPF by the steel shaft until the MPF lifts from its hinges Note The picture below shows the E460dn E460dw printer The multipurpose feeder removal is the same for all models 6 Disconnect the MPF from the lower front cover 4 46 ...

Page 129: ...Repair information 4 47 7 Open the front access door and remove the lower paper guide ...

Page 130: ... cover See Left side cover removal on page 4 23 2 Remove the duplex See Duplex removal on page 4 11 3 Disconnect the cable A from the controller board 4 Place the printer on its right side Note Be careful to not damage any cables or mar the finish of the printer 4 48 ...

Page 131: ...nformation 4 49 5 Remove the three screws B from the left side of the printer 6 Disconnect the left hinge C from the feed clutch and remove the e clip D 7 Lift and remove the multipurpose feeder MPF feed clutch ...

Page 132: ...eplate removal 1 Open the front access door 2 Remove the three screws A Note The picture below shows the E260d E260dn printer The nameplate removal is the same for all models 3 Remove the nameplate A 4 50 ...

Page 133: ...ve the nameplate See Nameplate removal on page 4 50 2 Remove the bezel See Bezel removal on page 4 5 3 Remove the four screws A from the display plate 4 Lift the operator panel cover and disconnect the operator panel cable B 5 Remove the operator panel B ...

Page 134: ... cover See Right side cover assembly removal on page 4 58 2 Remove the duplex See Duplex removal on page 4 11 3 Remove the two screws A from the sensors 4 Disconnect the sensor cable B from the controller board 5 Remove the paper input and duplex sensor assembly A B 4 52 ...

Page 135: ...oval on page 4 58 3 Disconnect the two cables A and unroute them back through the frame toward the printhead 4 Remove the three screws B Note Use a pencil to mark the screw locations of the printhead on the metal frame Align the new printhead relative to the location of the old printhead See Printhead assembly mechanical adjustment on page 3 17 5 Remove the printhead A B ...

Page 136: ...ear door and rear cover removal 1 Open the rear door 2 Pull the rear door up at an angle disconnect the door from the notch A and remove 3 Remove the two screws B from the top of the rear cover A B 4 54 ...

Page 137: ...Repair information 4 55 4 Tilt the rear cover and remove ...

Page 138: ...cover See Top cover assembly removal on page 4 61 2 Remove the rear door and rear cover See Rear door and rear cover removal on page 4 54 3 Disconnect the narrow media sensor cable and the reversing solenoid cable A 4 Remove the six screws B from the rear exit guide assembly B B B 4 56 ...

Page 139: ...solenoid cable C through the opening 6 Remove the narrow media sensor cable D through the opening 7 Remove the rear exit guide assembly Note Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation ...

Page 140: ...assembly removal Note Leave the front cover closed when removing the right side cover assembly 1 Remove the one screw A from behind the paper tray 2 Remove the screw B from the bottom right side of the printer A B 4 58 ...

Page 141: ...Repair information 4 59 3 Press the latches C 4 Rotate the right side cover assembly out and remove C ...

Page 142: ...on page 4 58 3 Disconnect the toner level sensor cable A from the controller board 4 Squeeze the lower tabs B of the toner level sensor and push it from its holder 5 Remove the toner level sensor through the inside of the printer Note The toner level sensor must be installed properly or the printer will not function B A 4 60 ...

Page 143: ...ide cover removal on page 4 23 3 Remove the right side cover See Right side cover assembly removal on page 4 58 4 Remove the rear door and rear cover See Rear door and rear cover removal on page 4 54 5 Remove the two screws A from the left side of the printer 6 Remove the two screws B from the right side of the printer ...

Page 144: ...the top cover and remove Note Be sure to lift the top cover assembly from the front to remove During reinstallation be sure the exit guide and the paper bin align correctly A mismatch can cause paper jams 4 62 ...

Page 145: ... while lifting with the left hand Stop when the left holder is unlatched 4 With a hand at each end lift the transfer roll out Note Do not try removing the spring on the left it is not removeable but can be dislodged The spring included with the FRU is to be used only if the old right side spring is damaged or lost Both springs must be positioned on posts that cannot be seen If the old springs are ...

Page 146: ...Upper front guide assembly removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide A 4 64 ...

Page 147: ... information 4 65 Wear strip tray 1 and 250 sheet tray 2 removal 1 Hold the tray with the bottom up 2 Use a spring hook to disconnect the strip from the top of the tray 3 Remove the strip from inside the tray ...

Page 148: ...rip for all trays Carefully insert the strip from the top of the tray and push it down through the opening until it snaps into place Turn the tray over to view the bottom of the strip Using the spring hook check to make sure that the end of the strip is fastened tightly Be sure that the drafted edge of the strip is installed toward the bottom of the tray 4 66 ...

Page 149: ...ront view Rear view Front door Manual feeder door Operator panel Paper stop Standard output bin System board door Standard 250 sheet tray Tray 1 Front door release button Rear door Locking device USB port Printer power cord socket Power switch Parallel port Ethernet port ...

Page 150: ...Controller board connector pin values 5 2 ...

Page 151: ...d 2 1 7 V dc 3 4 3 3 V dc J5 1 3 5 6 3 3 V dc Operator panel 2 5 0 V dc 4 7 Ground J100 1 0 V dc 5 V dc Printhead 2 3 5 V dc 4 5 6 7 Ground J7 1 5 V dc door closed Open door sensor 0 V dc door open 2 5 V dc 3 Ground J8 1 10 5 V dc LSU 9 2 9 V dc J9 1 24 V dc 0 V dc Cooling fan 2 24 V dc J10 1 24 V dc 24 V dc Duplex solenoid 2 24 V dc 0 V dc J11 1 5 V dc Narrow media sensor 2 5 V dc 5 V dc 3 Ground...

Page 152: ...a feed clutch 2 24 V dc 0 V dc J27 1 4 1 1 V dc 5 V dc Input and duplex sensor 2 5 5 V dc 3 6 Ground J28 1 4 3 3 V dc Tray 2 2 24 V dc 6 Ground J501 1 5 V dc Toner patch density sensor 3 1 V dc 0 V dc 4 Ground 5 5 V dc 0V dc J502 1 3 5 7 11 13 15 5V dc LVPS HVPS 4 5 V dc 6 24 V dc 17 19 24 V dc Other 0 V dc Connector Pin Value cable plugged Value cable unplugged if different Comments 5 4 ...

Page 153: ... Damaged missing or altered parts especially in the area of the On Off switch and the power supply Damaged missing or altered covers especially in the area of the top cover and the power supply cover Lubrication specifications FRUs are typically lubricated as needed from the factory If not then lubricate only when parts are replaced or as needed not on a scheduled basis Use of lubricants other tha...

Page 154: ...6 2 ...

Page 155: ...er of units actually used in the machine or product Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration PP Parts Packet in the parts description column indicates the part is contained in a parts packet Model information used in the parts catalog...

Page 156: ...Assembly 1 Covers 4 3 1 5 2 9 10 6 7 8 11 12 13 7 2 ...

Page 157: ...1 1 Optional 550 sheet tray 5 40X5394 1 1 250 sheet Tray 2 assembly 5 40X5395 1 1 550 sheet Tray 2 assembly 6 40X2855 1 4 Tray 2 wear strips 550 sheet tray only 7 40X5382 1 6 Wear strips 250 sheet trays optional and primary 8 40X5381 1 1 Main tray 9 40X5379 1 1 Front door cover 10 40X5359 1 1 Nameplate cover 11 40X5378 1 1 Front access door assembly 12 40X5374 1 1 Left side cover 13 40X5355 1 1 LC...

Page 158: ...Assembly 2 Electronics 5 2 6 3 4 10 11 12 7 13 8 9 1 7 4 ...

Page 159: ...embly 5 40X5392 1 1 Cooling fan screws included 6 40X5385 1 1 Toner low sensor 8 40X4361 1 LVPS HVPS card assembly 110 V 100 V 8 40X4362 1 LVPS HVPS card assembly 220 V 9 40X5366 1 1 Manual input sensor assembly 10 40X5369 1 1 Manual feed solenoid 11 40X5371 1 1 MPF feed clutch 12 40X5370 1 1 Media feed ACM clutch 2 1 40X5354 1 LCD operator panel assembly 2330d 2330dn 7 40X5347 1 1 Controller boar...

Page 160: ...Assembly 3 Frame 7 1 2 5 6 7 12 8 See instruction sheet in the FRU 9 10 11 3 4 3 7 6 ...

Page 161: ...2NCX3X6PF Ni TP2C 4 0 8PF Ni M3 0 0 5 6PF Ni M3 0 0 5 4PF Ni M3 5 0 6 6P Ni 5 40X5380 1 1 Complete duplex assembly 6 40X5453 1 1 Media ACM drive assembly 7 40X5451 2 2 Paper feed ACM tires 7 40X5440 1 2 Tray 2 paper feed tires 8 40X5358 1 1 MPF tray assembly 9 40X5383 1 1 Upper front frame assembly 10 40X5368 1 1 Manual feed clutch CBM 11 40X5367 1 1 Main drive gearbox in motor 12 40X5363 1 1 Dupl...

Page 162: ... 40X5970 1 1 Simplified Chinese font card assembly NS 40X5971 1 1 Traditional Chinese font card assembly NS 40X5969 1 1 Korean font card assembly NS 40X5937 1 1 128MB DIMM NS 40X5938 1 1 256MB DIMM NS 40X5704 1 1 256MB flash NS 40X1367 1 1 Parallel cable packaged 3 m E460dn only NS 40X1368 1 1 USB cable packaged 2 m 7 8 ...

Page 163: ...5 1 Power cord 6 foot straight Israel NS 40X0274 1 Power cord 6 foot straight Switzerland NS 40X0276 1 Power cord 6 foot straight South Africa NS 40X0287 1 Power cord 6 foot straight Traditional Italy NS 40X0279 1 Power cord 6 foot straight Denmark NS 40X0277 1 Power cord 6 foot straight Brazil NS 40X0282 1 Power cord 1 8M straight PRC NS 40X0270 1 Power cord 2 5M straight Japan NS 40X0280 1 Power...

Page 164: ...7 10 ...

Page 165: ...figuration ID 3 13 Edge to Edge 3 13 Engine Settings 3 13 Model Name 3 13 Par S Strobe Adj 3 13 Registration 3 6 DRAM Test 3 8 E Edge to Edge 3 13 EP Defaults 3 13 error log clear log diagnostics mode 3 15 display log diagnostics mode 3 14 Print Log 3 15 error messages service error codes 2 15 user attendance messages 2 6 ESD sensitive parts 4 1 F fan parts catalog 7 5 service check 2 23 frame par...

Page 166: ...switch 2 23 dead machine 2 24 fuser 2 25 LVPS HVPS 2 25 main motor 2 26 operator panel 2 27 paper feed 2 27 paper jam during POST 2 27 paper never picks 2 28 paper picks but stops 2 27 paper picks sheets 2 28 paper trees curls 2 29 parallel port 2 29 print quality 2 30 black page 2 31 blank page 2 30 heavy background 2 31 image density 2 32 light print 2 33 partial blank image 2 32 poor fusing of ...

Page 167: ...and media sensor assembly 40X5372 Media exit guide assembly redrive 40X5394 Tray 2 assembly 7 3 40X5392 Cooling fan screws included 7 5 7 9 40X0277 Power cord 6 foot straight Brazil 7 9 7 9 40X0279 Power cord 6 foot straight Denmark 7 9 40X0280 Power cord 1 77M straight Korea 7 9 7 9 40X0282 Power cord 1 77M straight PRC 7 9 40X0286 Power cord 6 foot United Kingdom 7 9 7 9 40X0288 Power cord 6 foo...

Page 168: ...0 sheet Tray 2 assembly 7 3 40X5396 Screws miscellaneous 7 7 40X5397 Front mounts 7 7 7 3 40X5399 Optional 550 sheet tray 7 3 40X5440 Tray 2 paper feed tires 7 7 7 7 7 7 7 8 40X5937 128MB DIMM 7 8 40X5938 256MB DIMM 7 8 7 8 40X5970 Simplified Chinese font card assembly 7 8 40X5971 Traditional Chinese font card assembly 7 8 7470094 Field relocation package assembly 7 7 7 8 I 4 Part number index ...

Page 169: ...NW PRNTR ASM DX860 ASSEMBLY Base SERVICE KIT HIGH VOLTAGE ICON 2330DN CRU DRU0229 EXCH TAA GSA 110V NW PRNTR ASM GT082 ASSEMBLY Base SERVICE KIT LOW VOLTAGE TRADE AGREEMENT ACT 2330DN CRU DRU0230 EXCH TAA GSA 220V NW PRNTR ASM GT088 ASSEMBLY Base SERVICE KIT HIGH VOLTAGE TRADE AGREEMENT ACT 2330DN CRU DRU0231 EXCH SANBAO BASE PRNTR ASM MX480 ASSEMBLY Base SERVICE KIT HIGH VOLTAGE CHINA CUSTOMER CE...

Page 170: ...330 FRU MISCELLANOUS HARDWARE DRC0325 COOLING 2 WIRE FAN H317J FAN COOLING 2WIRE 24V PRINTER PRINTER ACCESSORIES 2330 FRU DRC0324 ROLL CBM TRANSFER N828D ROLLER TRANSFER PRINTER PRINTER ACCESSORIES 2330 FRU DRU0207 ACM TIRE PAPER FEED T376D ROLLER PK ARM 2TIRES PRINTER PRINTER ACCESSORIES 2330 CRU DRC0326 TONER LEVEL RO SENSOR P649D SENSOR CARTRIDGE TONER CBL NO 2330 FRU DRC0327 ACCESS COVER OPEN ...

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