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Network Problems 

 

Microsoft

®

 Windows

®

 Error Messages

 

 

General Program Problems 

A program crashes  

 

A program stops responding  

 

A program error causes the computer to lock up  

 

Check the network cable connector 

 Ensure that the network cable connector is firmly connected to the connector on the computer and 

the network wall jack as shown on the 

START HERE

 sheet for your computer.

Check the network lights on the back of the computer 

 A green light indicates a 10 Mbps network connection, and an orange light 

indicates a 100 Mbps network connection. The light blinks amber when there is any network traffic. If the light is dark, try replacing the 
network cable.

Restart the computer 

 Try to log on to the network again.

Contact your network administrator 

 Verify that your network settings are correct and that the network is functioning.

Check for interrupt request conflicts 

 See "

Resolving Software and Hardware Incompatibilities

."

x

:\ is not accessible. The device is not ready 

 Insert a disk into the drive and try again.

A filename cannot contain any of the following characters: \ / : * ? " < > | 

 Do not use these characters in filenames.

Not enough memory or resources. Close some programs and try again 

 You have too many programs open. Close all windows and open 

the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running 
the program that you want to use first.

The file being copied is too large for the destination drive 

 The file that you are trying to copy is too large to fit on the disk. Try copying 

the file to a blank disk or use a larger capacity disk.

A required .DLL file was not found 

 The program that you are trying to open is missing an essential file. To remove and then reinstall the 

program:

Windows XP

 

1.

 

Click the

 

Start

 

button

.

  

2.

 

Click

 

Control Panel

.

  

3.

 

Click 

Add or Remove Programs

.  

4.

 

Select the program you want to remove.  

5.

 

Click the 

Change or Remove Program

 icon.  

6.

 

See the program documentation for installation instructions.  

Windows Me and Windows 2000

 

1.

 

Click the 

Start

 button, point to 

Settings

, and then click 

Control Panel

.  

2.

 

Double-click the 

Add/Remove Programs

 icon.  

3.

 

Select the program that you want to remove.  

4.

 

Click 

Add/Remove 

(click

 Change/Remove 

in Windows 2000)

 

and follow the prompts on the screen.  

5.

 

See the program documentation for installation instructions.  

See the software documentation 

 Many software manufacturers maintain websites with information that may help you to solve the 

problem.

End the program

 

1.

 

Simultaneously press <Ctrl><Shift><Esc>.  

2.

 

In Windows XP and Windows 2000, click 

Task Manager

, click the 

Applications

 tab, and then select the program that is no longer 

responding. In Windows Me, just select the program that is no longer responding.  

3.

 

Click 

End Task

.  

HINT: 

ScanDisk may run when you restart the computer. Follow the instructions on the screen. 

Turn the computer off 

 If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving 

your mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on 
the computer. You might lose data if you are unable to perform a Microsoft Windows shutdown.

Summary of Contents for Inspiron 8200

Page 1: ...rated Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual prop...

Page 2: ...guration jumper to Normal mode and then restart the computer See Safety Instructions and then remove all cards and restart the computer to determine if a resource conflict exists If conflict exists see Resolving Software and Hardware Incompatibilities If the problem persists see Contacting Dell in the Solutions Guide for instructions on obtaining technical assistance Microprocessor has failed a BI...

Page 3: ...al assistance 6 8042 Gate A20 cannot be toggled See Contacting Dell in the Solutions Guide for instructions on obtaining technical assistance 7 An exception interrupt error occurred See Contacting Dell in the Solutions Guide for instructions on obtaining technical assistance 8 A read write error occurred in the display memory See Contacting Dell in the Solutions Guide for instructions on obtaining...

Page 4: ...re BIOS cannot communicate with the floppy drive or hard drive controller Ensure that the floppy drive or the hard drive is installed correctly in the computer and defined correctly in the system setup program Check the interface cable at both ends INTR1 Error INTR2 Error Interrupt channel on the system board failed the POST The keyboard or system board may need to be replaced Invalid Boot Diskett...

Page 5: ...ing your computer hardware Downloading the Tell Me How Help File and Associated Files 1 Right click the following link to the hhactivex dll file hhactivex dll 2 Click Save Target As in Microsoft Internet Explorer or Save Link As in Netscape Navigator and specify c windows system 3 Click the Start button on the Microsoft Windows desktop and then click Run 4 Type regsvr32 hhactivex dll and then pres...

Page 6: ...d automatically detect the correct operating voltage A manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage To help avoid damaging a computer with a manual voltage selection switch ensure that the voltage selection switch is set to match the AC power available at your location 115 V 60 Hz in mos...

Page 7: ...system menu 2 Turn off your computer and any devices 3 Ground yourself by touching an unpainted metal surface on the chassis such as the metal around the card slot openings at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal compone...

Page 8: ...may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD l Do not remove components from their antistatic packing material until you are ready to install the component in your computer Just before unwrapping the antistatic packaging discharge static electricity from your body l When transporting an electrostatic sensitive component first place i...

Page 9: ...Arms 1 Shut down the computer 2 Disconnect the power cable from your computer 3 Remove the front door if it is attached The front door snaps off of the two hinge arms 4 Remove the front panel insert above the front door bay area Pull the bottom of the insert with your fingers to remove it 5 Lift both hinge arms to the horizontal position 6 Use the two view slots to align the pivot bar with the two...

Page 10: ...llustration 6 Open the cover a Facing the back of the computer press the release button on the right side of the computer with one hand while pulling up on the top of the cover with the other hand b Press the release button on the left side of the computer with one hand while pulling up on the top of the cover with the other hand c Hold the bottom of the computer with one hand and then pull open t...

Page 11: ...ree from the latch and then lift the lever 6 Insert the card into the connector 7 Ensure that the card is fully seated in the connector CAUTION Before you begin any of the procedures in this section follow the safety instructions in Safety Instructions CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To disconnect a ne...

Page 12: ...d then press the power button to ground the system board 4 Open the computer cover 5 If necessary disconnect any cables connected to the card 6 To raise the securing lever press the tab until it is free from the latch and then lift the lever 7 To remove the card grasp the card by the top corners and lift it out If the card is difficult to remove gently ease the card back and forth to remove it fro...

Page 13: ...s means that if you purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory you must remove the two continuity modules and replace them with two 64 MB memory modules HINT Installing filler brackets over empty card slot openings is necessary to maintain Federal Communications Commission FCC certification of the computer The brackets also keep dust and di...

Page 14: ...ered under your computer warranty NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack NOTICE If you upgrade the memory the memory modules must be upgraded in matched pairs of identical MB capacity in both memory connectors RIMM1 and RIMM2 or memory connectors RIMM3 and RIMM4 NOTICE Be sure to install memory modules in the fir...

Page 15: ...of memory RAM listed Replacing an AGP Card 1 Shut down the computer 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the power cable from your computer and then press the power button to ground the system board 4 Open the computer cover 5 Press the card clip lever on the side of the AGP card to release the card from the slot connector and remove the ca...

Page 16: ...ese rails are not attached to the inside of the hard drive bay with screws To remove the rails gently pull the rails up and out of the bay 7 Attach the rails to the hard drive using the two screws attached to the rails Ensure that the rail tabs are positioned at the back of the hard drive 8 Remove the first hard drive from the upper bay and install it in the lower bay a Disconnect the power cable ...

Page 17: ...drive bay until after you have removed the green drive rails from the inside of the hard drive cage NOTICE Match the colored strip on the cable with pin 1 on the drive HINT Your computer uses cable select drive cables This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Be sure the jum...

Page 18: ...ed with the drive Ensure that the rail tabs are positioned at the back of the drive 7 Open the computer cover 8 To remove the drive bay cover panel carefully press the panel out from the inside of the computer 9 Gently slide the drive into the bay until you hear a click NOTICE To avoid possibly damaging the drive by electrostatic discharge ESD ground yourself by periodically touching an unpainted ...

Page 19: ...e inside of the computer 7 To remove the drive bay cover panel insert press the four securing tabs and pull the insert away from the panel HINT Your computer uses cable select drive cables This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Be sure the jumper setting on the new device...

Page 20: ...puter and devices to their electrical outlets and turn them on 15 Install any drivers required for the drive as described in the documentation that came with the drive Replacing the Microprocessor 1 Shut down the computer 2 Turn off any attached devices and disconnect them from their electrical outlets HINT Your computer uses cable select drive cables This means that the device connected to the en...

Page 21: ...0 Pull the socket lever up straight up until the microprocessor is released The microprocessor uses a ZIF socket with a lever type handle that secures or releases the microprocessor NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack NOTICE Gently rock the heat sink and then lift it to remove it NOTICE Do not discard the orig...

Page 22: ...base and press down on the clip s latch to secure the clip to the retention base 8 Lower the airflow shroud over the heat sink 9 Reconnect the cooling fan power cable to the FAN2 connector on the system board 10 Plug the 12 VDC P2 DC power cable into the J5C1 connector on the system board 11 Close the computer cover 12 Connect your computer and devices to their electrical outlets and turn them on ...

Page 23: ...ctrical outlets and turn them on Replacing the Power Supply Removing the Power Supply 1 Shut down the computer 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the power cable from your computer and then press the power button to ground the system board 4 Open the computer cover 5 Be sure the AC power cable is disconnected from the back of the power su...

Page 24: ...supply to the back of the computer frame 3 Reconnect the DC power cables 4 Close the computer cover 5 Connect your computer and devices to their electrical outlets and turn them on Replacing the System Board Dimension 8200 System Board Types This computer supports two types of system boards a one piece system board and a two piece riser system board The one piece system board contains all four PCI...

Page 25: ...ir edges are flush Removing the System Board 1 Shut down the computer 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the power cable from your computer and then press the power button to ground the system board 4 Open the computer cover CAUTION Before you begin any of the procedures in this section follow the safety instructions in Safety Instruction...

Page 26: ...e to remove the riser Dell supplied you with either a two piece riser type system board with the riser already attached or with a one piece system board 2 Configure the settings of the replacement system board Set the jumper on the replacement system board so it is identical to the one on the existing board 3 Orient the replacement board by aligning the notches on the bottom to the tabs on the com...

Page 27: ...s to electrical outlets and turn them on After you open and close the cover the chassis intrusion detector if enabled causes the following message to appear on the screen at the next computer start up ALERT Cover was previously removed 5 Reset the chassis intrusion detector by changing Chassis Intrusion to Enabled or Enabled Silent Back to Contents Page NOTICE To connect a network cable first plug...

Page 28: ...t describes your problem in the Search box and then click Go 3 Click the topic that describes your problem and then click Display 4 Follow the instructions shown on the screen To access help in Windows 2000 1 Click the Start button and then click Help 2 Click the Search tab 3 Type a word or phrase that describes your problem and then click List Topics 4 Click the topic that describes your problem ...

Page 29: ...another monitor is available connect it to the computer Check the back panel lights If all four lights below the serial connector are not green call Dell for technical assistance See Contacting Dell in the Dell Solutions Guide for the correct number to call Check the Power Properties See the Tell Me How help file or search for the keyword standby in Help and Support Help in Windows Me and Windows ...

Page 30: ...the printer s manufacturer see the documentation that came with the printer for the correct phone number Dell does not cover the printer s warranty Verify the printer cable connections Ensure that the printer cable is connected as described in Connecting a Printer in the Dell Solutions Guide Ensure that the printer is turned on See the documentation supplied with the printer Verify that the printe...

Page 31: ...ure you hear a click when you insert the telephone line connector Check the telephone jack Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone Connect the modem directly to the telephone wall jack If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect t...

Page 32: ... settings and does not restore mouse functionality Check the mouse settings Windows XP 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings Windows Me and Windows 2000 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Mouse icon 3 Try adjusting the settings Check for interrupt req...

Page 33: ...ll DVD drives Ensure that Windows recognizes the drive In Windows XP click the Start button and then click My Computer In Windows Me and Windows 2000 double click the My Computer icon on the Windows desktop If the DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Test the drive w...

Page 34: ...ng to copy is too large to fit on the disk Try copying the file to a blank disk or use a larger capacity disk A required DLL file was not found The program that you are trying to open is missing an essential file To remove and then reinstall the program Windows XP 1 Click the Start button 2 Click Control Panel 3 Click Add or Remove Programs 4 Select the program you want to remove 5 Click the Chang...

Page 35: ...ck Control Panel 2 Click Printers and Other Hardware and then click Phone and Modem Options 3 Click to highlight your connection type in the displayed list 4 Click the Dialing Rules tab and then click Edit 5 Click to place a checkmark in the To Disable Call Waiting box 6 Select the disable code from the drop down menu for example 70 7 Click Apply and then click OK Windows Me 1 Click the Start butt...

Page 36: ...odel list 2 Verify that your operating system is selected in the Operating System list 3 Select the type of device in the Device Type list 4 Select a topic in the Topic list If you select Drivers in the Topic list and a particular driver is not listed then that driver is not required by your operating system Using the Windows XP Device Driver Rollback If you install a new device driver that causes...

Page 37: ...ist In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and then click Next Windows Me To check for conflicts on a computer running Windows Me 1 Click the Start button point to Settings and click Control Panel 2 In the Control Panel double click System 3 Click the Device Manager tab 4 In the Device Manager list check for conflicts with the other devices C...

Page 38: ...es stored in the My Documents folder data files or e mail messages after restoring the computer to an earlier time If you restore the computer to a point before you installed a program the program s data files won t be lost but you will have to reinstall the actual program again System Restore is enabled on your new computer However if you reinstall Windows XP or Windows Me with less than 200 MB o...

Page 39: ...ograms Programs in Windows Me Accessories System Tools and then click System Restore 2 Select Undo my last restoration and click Next 3 Click Next click OK in Windows Me 4 The System Restore Undoing Last Restoration in Windows Me screen appears and then the computer automatically restarts 5 After the computer restarts click OK Reinstalling Windows XP Before reinstalling the Windows XP operating sy...

Page 40: ...3 Enter the date time and time zone in the Date and Time Settings window and then click Next 14 If you have a network card in your computer select the appropriate network settings If you do not have a network card this option does not appear Windows XP begins to install its components and configure the computer The computer automatically restarts 15 When the Welcome to Microsoft screen appears cli...

Page 41: ...pport representative 25 In the system setup program Boot menu change the boot sequence back to the original boot sequence Then exit the system setup program Reinstalling Windows 2000 1 Insert the Operating System CD into the CD or DVD drive Close any program or utility that may start to run after you insert the CD into the drive 2 Turn off the computer and then turn the computer on again 3 When th...

Page 42: ... number found on the Microsoft Windows label which is located behind the front panel connector door as shown on the START HERE sheet for your computer 14 When the Computer Name and Administrator Password screen appears enter a name for your computer and a password if desired Then click Next 15 Enter the date and time in the Date and Time Settings screen and then click Next Windows 2000 now begins ...

Page 43: ...r 533 MHz data rate Expansion Bus Bus types PCI and AGP Bus speed PCI 33 MHz AGP 66 MHz AGP connector one AGP connector size 172 pins AGP connector data width maximum 32 bits AGP bus protocols 4x 2x modes at 1 5 V PCI connectors four PCI connector size 120 pins PCI connector data width maximum 32 bits Memory Architecture RDRAM Memory connectors four Memory capacities 64 128 256 and 512 MB non ECC ...

Page 44: ...cess light green Diagnostic code lights four bicolor amber and green located on back panel Power DC power supply Wattage 250 W Heat dissipation 534 BTU fully loaded computer without monitor Voltage switch selectable on back panel 90 to 135 V at 60 Hz 180 to 265 V at 50 Hz 100 V at 50 to 60 Hz for Japanese computers Backup battery 3 V CR2032 coin cell Physical Height x Width x Depth 42 5 x 18 1 x 4...

Page 45: ...Back to Contents Page ...

Page 46: ... on the screen is divided into five areas l Title The area at the top of all system setup screens that displays your computer s model number l Computer data Two boxes below the title that display the system processor L2 cache service tag and the version number of the system setup program l Options A scrollable box listing options that define the configuration of your computer including installed h...

Page 47: ...ors when set to Report The default is Report Auto Power On Allows auto power on The default is Disabled Remote Wake Up Allows remote Wake on LAN Dell does not support Wake on LAN in S3 or S5 Suspend Modes on this Dimension computer The default is Off Lower Power Mode Disables remote wake up The default is Disabled AC Power Recovery Enables AC power recovery to occur The default is Last Fast Boot T...

Page 48: ... computer into an electrical outlet and turn on the computer Turning on your computer with the PSWD jumper installed reenables the password feature Back to Contents Page Option Function Password Status Locks and unlocks the password option The default is Unlocked System Password Enables and disables the system password The default is Disabled Setup Password Enables and disables the setup password ...

Page 49: ...ment of Dell Installed Cards Internal View System Board Connectors and Sockets This computer supports two types of system boards a one piece system board shown in the illustration and a two piece riser system board CAUTION Before you begin any of the procedures in this section read Safety Instructions NOTICE Be careful when opening the computer cover to ensure that you do not inadvertently disconn...

Page 50: ... s internal clock speed The socketed microprocessor inserts into the ZIF connector mounted on the system board A clip secures the heat sink to the connector Power Supply The 250 W power supply can operate from an AC power source of 115 VAC at 60 Hz or 230 VAC at 50 Hz The power supply provides the DC operating voltages and currents listed in the following table Output Voltage Minimum Current A Max...

Page 51: ... cannot exceed 200 W Maximum continuous combined load on 5 VDC and 3 3 VDC outputs cannot exceed 135 W 2 Peak 12 VDC output power up to 12 A does not exceed 15 seconds in duration In this condition the tolerance on the 12 V output is allowed to be 10 3 In system applications where 3 3 VDC is not used these values may be 0 A without affecting the regulation on the other outputs 4 The required full ...

Page 52: ... 3 3 VDC Orange 12 12 VDC Blue 13 COM Black 14 PS ON Green 15 COM Black 16 COM Black 17 COM Black 18 5 VDC N C 19 5 VCD Red 20 5 VCD Red Sense connector Pin Number Signal Name 18 AWG Wire 1 COM Black 2 COM Black 3 12 VDC Yellow 4 12 VDC Yellow Pin Number Signal Name 18 AWG Wire 1 12 VCD Yellow 2 COM Black 3 COM Black 4 5 VDC Red Pin Number Signal Name 22 AWG Wire 1 5 VCD Red ...

Page 53: ...IDE connector cable Hard drive Primary IDE slave Middle connector on PRI IDE connector cable Zip drive Secondary IDE master End connector on SEC IDE connector cable CD or DVD drive Secondary IDE slave Middle connector on SEC IDE connector cable CD RW drive Card Connector Card Description AGP connector Video PCI1 connector Sound PCI2 connector Modem PCI3 connector Network adapter wireless network a...

Page 54: ...ive Power Button Press the power button to turn on the computer Floppy Drive Light The floppy drive light is on when the computer reads data from or writes data to the floppy drive CD Audio Jack Use the CD audio jack to attach headphones to the CD drive CD Volume Control Dial Move the dial to adjust the volume of your audio CD NOTICE To turn off your computer perform a Windows shutdown rather than...

Page 55: ...ce Code if applicable If you call Dell technical support use your Express Service Code to route the call directly to the correct support personnel The Dell technical support staff will ask for your service tag Back View Power Connector Plug one end of your computer power cable into the power connector and plug the other end into an electrical outlet NOTICE This computer supports the use of a USB h...

Page 56: ...controllers and scanners Use the back panel USB connectors for USB mouse and keyboard connections Line Out Jack Use the green line out jack available on computers with integrated sound to attach headphones and most speakers with integrated amplifiers On computers with a sound card the line out jack is on the card Line In Jack Use the blue line in jack available on computers with integrated sound t...

Page 57: ...sed in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation an...

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