Dell HHB Owner'S Manual Download Page 129 | Manualshive

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Related tasks

Removing a hard drive or SSD

on page 94

Installing a hard drive or SSD

Troubleshooting Solid State Drives

Prerequisites

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.

CAUTION:

This troubleshooting procedure can destroy data stored on the SSD. Before you proceed, back up all the files

on the SSD, if possible.

Steps

1. Run the appropriate tests in system diagnostics.

If the tests fail, go to step 3.

2. Take the SSD offline and wait until the indicator codes on the SSD carrier signal that the SSD may be removed safely, then remove

and reseat the SSD carrier in the server module.

3. Restart the server module, enter the System Setup and confirm that the drive controller is enabled.
4. Ensure that any required device drivers are installed and are configured correctly.

NOTE:

Installing a SSD into another bay may break the mirror if the mirror state is optimal.

5. Remove the SSD and install it in the other SSD slot.
6. If the problem is resolved, reinstall the SSD in the original slot.

If the SSD functions properly in the original slot, the SSD carrier could have intermittent problems. Replace the SSD carrier.

7. If the SSD is the boot drive, ensure that the SSD is configured and connected properly.
8. Partition and logically format the SSD.
9. If possible, restore the files to the SSD.

If the problem persists, see the Getting help section.

Related References

Hard drive or SSD indicator patterns

Related tasks

Removing a hard drive or SSD

on page 94

Installing a hard drive or SSD

Troubleshooting USB devices

Prerequisites

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.

Steps

1. Ensure that the server module is turned on.

Troubleshooting your system

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Summary of Contents for HHB

Page 1: ...Dell PowerEdge M630 Systems VRTX Enclosure Owner s Manual Regulatory Model HHB Regulatory Type HHB005 August 2020 Rev A01 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...RAID controllers 16 PCIe mezzanine card slots 16 Driver specification 17 Hard drives 17 SSDs 17 Optical drive 17 Flash drive 17 Ports and connectors specifications 17 USB ports 17 Internal Dual SD Module 17 Video specifications 17 Environmental specifications 18 Particulate and gaseous contamination specifications 19 Expanded operating temperature 19 Expanded operating temperature restrictions 20 ...

Page 4: ...r 57 Inside the server module 59 System memory 59 General memory module installation guidelines 61 Mode specific guidelines 61 Sample memory configurations 62 Removing memory modules 64 Installing memory modules 65 Cooling shroud 66 Removing the cooling shroud 66 Installing the cooling shroud 67 Processor blank and DIMM blank 68 Removing a processor or DIMM blank 68 Installing a processor or DIMM ...

Page 5: ...h SSD in a 1 8 inch SSD carrier 102 Removing the hard drive or SSD cage 103 Installing the hard drive or SSD cage 104 Hard drive or SSD backplane 106 Removing the hard drive or SSD backplane 106 Installing the hard drive or SSD backplane 107 Storage controller card 109 Removing the PCIe extender or storage controller card 110 Installing the PCIe extender or storage controller card 111 System board...

Page 6: ...29 Troubleshooting an Internal SD Card 130 Troubleshooting processors 130 Troubleshooting the system board 131 Troubleshooting the NVRAM backup battery 131 Chapter 10 Getting help 133 Contacting Dell EMC 133 Accessing system information by using QRL 133 Quick Resource Locator for M630p 134 6 Contents ...

Page 7: ... Up to two 2 5 inch hard drives Single processor Up to four 1 8 inch SSDs Dual processor Up to two 2 5 inch hard drives Dual processor Up to four 1 8 inch SSDs Topics Supported configurations for the PowerEdge M630p system Front panel Diagnostic indicators Locating service tag of your system Supported configurations for the PowerEdge M630p system The Dell PowerEdge M630p system supports the follow...

Page 8: ...Figure 1 M630p configuration overview Front panel The features on the front panel include USB management port iDRAC Direct LED indicator sled handle and status indicator 8 Dell PowerEdge M630p overview ...

Page 9: ... device to be connected to the system 3 USB 2 0 or iDRAC managed USB port The USB management port can function as a regular USB port or provide access to the iDRAC features For more information see the Dell Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 4 Management indicator The indicator turns on when iDRAC controls the USB port for management functions 5 Status i...

Page 10: ...cess to the iDRAC features For more information see the Dell Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 4 Management indicator The indicator turns on when iDRAC controls the USB port for management functions 5 Status indicator Provides information about the status of the system 6 server module power on indicator power button The power indicator turns on when the...

Page 11: ...ected is recognized Turns off Indicates that the laptop is unplugged Using USB diskette or USB DVD or CD drives The server module has USB ports on the front which allows you to connect a USB diskette drive USB flash drive USB DVD or CD drive keyboard or mouse device The USB drives can be used to configure the server module To designate the USB diskette drive as the boot drive 1 Connect the USB dri...

Page 12: ...s turned on Drives are not ready for insertion or removal during this time Flashes green amber and turns off Predicted drive failure Flashes amber four times per second Drive failed Steady green Drive online Flashes green for three seconds amber for three seconds and turns off after six seconds Rebuild aborted Locating service tag of your system Your system is identified by a unique Express Servic...

Page 13: ...mation about setting up your system see the Getting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admi...

Page 14: ...roubleshooting Dell OpenManage Enterprise see the Dell OpenManage Enterprise User s Guide www dell com openmanagemanuals OpenManage Enterprise For information about installing and using Dell SupportAssist see the Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections E...

Page 15: ... battery specifications Memory specifications RAID controllers PCIe mezzanine card slots Driver specification Ports and connectors specifications Video specifications Environmental specifications Chassis dimensions Figure 6 Chassis dimensions Table 7 Chassis dimensions of the Dell PowerEdge M630p system System X Y Z PowerEdge M630p 192 3 mm 50 3 mm 544 3 mm 3 Technical specifications 15 ...

Page 16: ...630p system supports DDR4 registered DIMMs RDIMMs and load reduced DIMMs LRDIMMs Table 9 Memory specifications Memory module sockets Memory capacity Minimum RAM Maximum RAM Speed PowerEdge M630p 64 GB quad rank LRDIMMs 4 GB with single processor Up to 768 GB with a single processor Up to 1536 GB with a dual processor 2400 MT s 2133 MT s or 1866 MT s DDR4 DIMMs 32 GB quad rank LRDIMMs 2133 MT s or ...

Page 17: ...nal USB 2 0 compliant port The following table provides more information about the USB specifications Table 10 USB specifications System Front panel Internal PowerEdge M630p One 4 pin USB 2 0 compliant and one 4 pin USB 3 0 compliant Two internal SD cards dedicated for the hypervisor One SD card dedicated for future vFlash support Internal Dual SD Module The PowerEdge M630p system supports two SD ...

Page 18: ...w point Table 13 Maximum vibration specifications Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 88 Grms at 10 Hz to 500 Hz for 15 min all six sides tested Table 14 Maximum shock specifications Maximum shock Specifications Operating Six consecutively run shock pulses in the positive and negative x y and z axes of 40 G for up to 2 3 ms St...

Page 19: ...enter in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive dust Air must be free of conductive dust zinc whiskers or other conductive particles NOTE This condition applies to data center and nondata center environments Corrosive dust Air must be free of corrosive dust Residual dust present in the air must have a deliq...

Page 20: ...ure range ambient temperature warnings may be reported on the LCD panel and in the System Event Log Expanded operating temperature restrictions Do not perform a cold startup below 5 C 135 W 4 core 6 core or 8 core and 145 W processors are not supported Non Dell qualified peripheral cards and or peripheral cards greater than 25 W are not supported PCIeSSD is not supported When populating the server...

Page 21: ... The enclosure Chassis Management Controller CMC after the server module iDRAC is configured on the CMC For more information see the CMC User s Guide at Dell com idracmanuals Related References Log in to iDRAC on page 22 Related tasks Installing a server module on page 54 iDRAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make system administrators more productiv...

Page 22: ...user The default user name and password are root and calvin You can also log in by using Single Sign On or Smart Card NOTE You must have iDRAC credentials to log in to iDRAC For more information about logging in to iDRAC and iDRAC licenses see the latest Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Options to install the operating system If the system is shipped w...

Page 23: ...ing the drivers and firmware Dell EMC recommends that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to Dell com support drivers 2 In the Drivers Downloads section type the Service Tag of your system in the Service Tag or Express Service ...

Page 24: ... PXE Related concepts System Setup on page 24 Boot Manager on page 48 Dell Lifecycle Controller on page 48 PXE boot on page 50 System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You...

Page 25: ...onfigure iDRAC settings The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Device Settings Enables yo...

Page 26: ...S Settings screen details are explained as follows Option Description System Information Specifies information about the system such as the system model name BIOS version and Service Tag Memory Settings Specifies information and options related to the installed memory Processor Settings Specifies information and options related to the processor such as speed and cache size SATA Settings Specifies ...

Page 27: ...s details on page 27 Viewing Boot Settings on page 27 Changing the boot order on page 29 Viewing Boot Settings To view the Boot Settings screen perform the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then re...

Page 28: ...tings Configures the boot sequence and the boot devices Related References Boot Settings on page 27 Choosing the system boot mode on page 28 Related tasks Viewing Boot Settings on page 27 Changing the boot order on page 29 Choosing the system boot mode System Setup enables you to specify one of the following boot modes for installing your operating system BIOS boot mode the default is the standard...

Page 29: ...tings option is available only in the UEFI mode NOTE The BIOS does not control network settings in the BIOS mode For the BIOS boot mode the optional Boot ROM of the network controllers handles the network settings Related References Network Settings screen details on page 30 System BIOS on page 25 Related tasks Viewing Network Settings on page 29 Viewing Network Settings To view the Network Settin...

Page 30: ... on page 25 Related tasks System Security Settings details on page 31 Viewing System Security on page 30 Creating a system and setup password on page 32 Using your system password to secure your system on page 33 Deleting or changing system and setup password on page 33 Viewing System Security To view the System Security screen perform the following steps Steps 1 Turn on or restart your system 2 P...

Page 31: ...e Intel Trusted Execution Technology TXT option To enable the Intel TXT option virtualization technology and TPM Security must be enabled with Pre boot measurements This option is set to Off by default Power Button Enables or disables the power button on the front of the system This option is set to Enabled by default AC Power Recovery Sets how the system behaves after AC power is restored to the ...

Page 32: ...em password and setup password features For more information see the System board jumper settings section NOTE If the password jumper setting is disabled the existing system password and setup password are deleted and you need not provide the system password to boot the system Steps 1 To enter System Setup press F2 immediately after turning on or rebooting your system 2 On the System Setup Main Me...

Page 33: ...2 immediately after turning on or restarting your system 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security screen ensure that Password Status is set to Unlocked 4 In the System Password field alter or delete the existing system password and then press Enter or Tab 5 In the Setup Password field alter or delete the existing setup password and then pres...

Page 34: ...ation To view the System Information screen perform the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the Sy...

Page 35: ...ngs and enable or disable specific memory functions such as memory testing and node interleaving Related References Memory Settings details on page 36 System BIOS on page 25 Related tasks Viewing Memory Settings on page 35 Viewing Memory Settings To view the Memory Settings screen perform the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following ...

Page 36: ... fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability Node Interleaving Specifies if the Non Uniform Memory Architecture NUMA is supported If this field is set to Enabled memory interleaving is supported if a symmetric memory configuration is installed If the field...

Page 37: ...lities provided for virtualization This option is set to Enabled by default Address Translation Service ATS Defines the Address Translation Cache ATC for devices to cache the DMA transactions This option provides an interface between CPU and DMA Memory Management to a chipset s Address Translation and Protection Table to translate DMA addresses to host addresses This option is set to Enabled by de...

Page 38: ...essor Core Speed Specifies the maximum core frequency of the processor Processor 1 NOTE Depending on the number of CPUs there may be up to four processors listed The following settings are displayed for each processor installed in the system Option Description Family Model Stepping Specifies the family model and stepping of the processor as defined by Intel Brand Specifies the brand name Level 2 C...

Page 39: ... support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port B Sets the drive type of...

Page 40: ...drive This field is undefined for removable media devices such as optical drives Port F Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifi...

Page 41: ...mbedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for remov...

Page 42: ...ler Enables or disables the integrated RAID controller This option is set to Enabled by default Integrated Network Card 1 Enables or disables the integrated network card I OAT DMA Engine Enables or disables the I OAT option Enable only if the hardware and software support the feature I O Snoop Holdoff Response Selects the number of cycles PCI I O can withhold snoop requests from the CPU to allow t...

Page 43: ...d tasks Serial Communication details on page 43 Serial Communication details About this task The Serial Communication screen details are explained as follows Option Description Serial Communication Enables the COM port or Console Redirection options This option is set to Off by default Serial Port Address Enables you to set the port address for serial devices This option is set to Serial Device 1 ...

Page 44: ...ngs screen perform the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Pro...

Page 45: ...requency This option is set to Standard by default Memory Refresh Rate Sets the memory refresh rate to either 1x or 2x This option is set to 1x by default Uncore Frequency Enables you to select the Processor Uncore Frequency option Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime The optimization of the uncore frequency to either save power ...

Page 46: ... details are explained as follows Option Description System Time Enables you to set the time on the system System Date Enables you to set the date on the system Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled This option is set to On by default NOTE Th...

Page 47: ...n enable or disable various iDRAC parameters by using the iDRAC settings utility NOTE Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade For more information about using iDRAC see Dell Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Related concepts Device Settings on page 48 Related References System BIOS on page ...

Page 48: ...ge 48 Embedded systems management The Dell Lifecycle Controller provides advanced embedded systems management throughout the lifecycle of the system The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller For mo...

Page 49: ... Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell Related References Boot Manager on page 4...

Page 50: ...Preboot Execution Environment PXE option to boot and configure the networked systems remotely NOTE To access the PXE boot option boot the system and then press F12 The system scans and displays the active networked systems 50 Pre operating system management applications ...

Page 51: ...rvice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Dell recommends that you always use an antista...

Page 52: ... grounding strap Hex nut driver 5 mm Installing and removing a server module NOTE Server modules that are specifically configured for the PowerEdge VRTX enclosure can be identified by a label marked PCIe on the server module NOTE Ensure that you have downloaded the latest BIOS on the server module s from Dell com support home Removing a server module Prerequisites CAUTION Many repairs may only be ...

Page 53: ... extended periods of time without a server module blank installed can cause the enclosure to overheat 2 Pull the server module handle to unlock the server module from the enclosure CAUTION To prevent damage to the I O connectors do not touch connectors or the connector pins CAUTION To protect the I O connector pins install the I O connector covers every time a server module is removed from the enc...

Page 54: ...TION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION...

Page 55: ...ule handle is on the left side of the server module CAUTION While installing the server modules ensure that they are properly aligned with the slots to prevent damage to the server module connectors 3 Align the server module with the server module slot and guide rails on the enclosure 4 Slide the server module into the enclosure until the module release handle engages and the server module is lock...

Page 56: ...ystem cover The system cover protects the innyards of the server while also help maintaining proper flow of air inside the server The removal of the system cover also actuate the intrusion switch and this aids in maintaining system security Removing the system cover Prerequisites 1 Follow the safety guidelines listed in safety instructions section 2 Turn off the server module by using CMC 3 Remove...

Page 57: ... in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in safety instructions section 2 Ensure that no tools or parts are left inside the server module Steps 1 Align...

Page 58: ... 2 system cover 3 release button 4 I O connector cover Next steps Follow the procedure listed in the After working inside your system section Related References Safety instructions on page 51 Related tasks Removing the system cover on page 56 58 Installing and removing server module components ...

Page 59: ...d per channel System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors The system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into four channels In each channel the release levers of the first socket are marked white the second socket bl...

Page 60: ...rank 2 2400 2133 1866 3 2133 1866 Figure 14 Memory socket locations Memory channels are organized as follows Processor 1 channel 0 memory sockets A1 A5 and A9 channel 1 memory sockets A2 A6 and A10 channel 2 memory sockets A3 A7 and A11 channel 3 memory sockets A4 A8 and A12 Processor 2 channel 0 memory sockets B1 B5 and B9 channel 1 memory sockets B2 B6 and B10 channel 2 memory sockets B3 B7 and ...

Page 61: ...n see the Mode specific guidelines section Table 23 Heat sink processor configurations Processor Configuration Processor Type in Watts Heat Sink Width Number of DIMMs Maximum System Capacity Reliability Availability and Serviceability RAS Features Single processor 105 W 120 W or 135 W 68 mm 12 12 Single processor 135 W four cores six cores or eight cores 145 W or 105 W for acoustic configuration 8...

Page 62: ...active memory modules In the event of an uncorrectable error the system switches over to the mirrored copy This ensures SDDC and multi bit protection The installation guidelines for memory modules are as follows Memory modules must be identical in size speed and technology Memory modules installed in memory module sockets with white release levers must be identical and the same rule applies for so...

Page 63: ...4 4 16 1R x8 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 64 8 8 2R x8 2133 MT s A1 A2 A3 A4 B1 B2 B3 B4 96 8 12 2R x8 2133 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 128 8 16 2R x8 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 128 16 8 2R x4 2133 MT s A1 A2 A3 A4 B1 B2 B3 B4 160 16 and 8 12 2R x4 2133 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 NOTE 16 GB DIMMs must be install...

Page 64: ...ccupied Remove memory module blanks only if you intend to install memory modules in those sockets 1 Follow the safety guidelines listed in safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud Steps 1 Locate the appropriate memory module socket s 2 To release the memory module from the socket simultaneously press the ...

Page 65: ...handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module Steps 1 Locate the appropriate memory module socket 2 Press the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket CAUTION Handle each memory module only on either card edge making sure not to touch the middle of t...

Page 66: ...inside your system on page 51 After working inside your system on page 52 Cooling shroud The cooling shroud has aerodynamically placed openings that directs the airflow across the entire system The airflow passes through all the critical parts of the system where the vacuum that pulls air across the entire surface area of the processor and heat sink allowing increased cooling Removing the cooling ...

Page 67: ...7 Before working inside your system on page 51 After working inside your system on page 52 Installing the cooling shroud Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing...

Page 68: ...nk and DIMM blank in the vacant socket to ensure proper system cooling The processor blank and DIMM blank covers the vacant sockets for the DIMMs and the processor Removing a processor or DIMM blank Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as direct...

Page 69: ... DIMM blank Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that ...

Page 70: ...n page 68 Before working inside your system on page 51 After working inside your system on page 52 PCIe mezzanine cards The server module supports two x8 PCIe Gen 2 mezzanine cards No other mezzanine cards such as Ethernet Fibre Channel or InfiniBand are supported on server modules configured for the PowerEdge VRTX enclosure The PCIe mezzanine cards provide an interface between server modules and ...

Page 71: ...ction Steps 1 Open the retention latch by pressing the ridged area on the retention latch and lifting the latch up CAUTION To prevent damage to the PCIe mezzanine card you must hold the card only by its edges 2 Lift the PCIe mezzanine card up and away from the system 3 Close the retention latch Figure 21 Removing the PCIe mezzanine card a PCIe mezzanine card 2 b connector 2 c ridge area on the ret...

Page 72: ...essing the ridged area on the retention latch with your thumb and lifting the end of the latch 2 If present remove the connector cover from the PCIe mezzanine card bay CAUTION To prevent damage to the PCIe mezzanine card you must hold the card only by its edges 3 Rotate the card to align the connector on the bottom of the PCIe mezzanine card with the corresponding socket on the system board 4 Lowe...

Page 73: ... to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Enter the System Setup and ensure that the Internal SD Card Port is enabled CAUTION When an SD car...

Page 74: ...ernal SD Card Port and Internal SD Card Redundancy mode is enabled 3 Check if the new SD card is functioning properly If the problem persists see the Getting help section Related References Getting help on page 133 Safety instructions on page 51 Related tasks Before working inside your system on page 51 Troubleshooting an Internal SD Card on page 130 After working inside your system on page 52 74 ...

Page 75: ...echnician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid interference with other components in the server ...

Page 76: ...ed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedure listed in Afte...

Page 77: ...ide your system on page 52 Installing the optional IDSDM card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warr...

Page 78: ...ket and IDSDM card to the system board Figure 28 Installing the optional IDSDM card 1 IDSDM card 2 screw 2 3 SD card slot bracket 4 PCIe mezzanine card support bracket 5 IDSDM card connector on the system board 6 standoff 2 Next steps 1 If applicable install the SD card s and the internal USB key 2 Follow the procedure listed in the After working inside your system section Related References Safet...

Page 79: ...nd follow the safety instructions that came with the product 1 Follow the safety guidelines listed in safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedure listed in the Before working inside your system section Steps 1 Remove the two screws securing the rSPI card to the system board CAUTION To prevent damage to the rSPI card you must hold the card only by its ...

Page 80: ...h the product NOTE You must remove the rSPI card to replace a faulty rSPI card or service other components inside the system CAUTION To prevent damage to the rSPI card you must hold the card only by its edges 1 Follow the safety guidelines listed in safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Remove the rSPI card Steps 1 Align the two screw holes on the rSPI card with the...

Page 81: ... CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 F...

Page 82: ...Figure 31 Replacing the SD vFlash card a SD vFlash card b SD vFlash card slot c SD vFlash card slot identification label 82 Installing and removing server module components ...

Page 83: ...ork Daughter Card The Network Daughter Card NDC is a small removable mezzanine card The NDC provides you with a flexibility of choosing different network connectivity option for example 4 x 1GbE 2 x 10GbE or 2 x Converged Network Adapter Removing the Network Daughter Card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting a...

Page 84: ...hter Card NDC to the system board CAUTION To prevent damage to the NDC you must hold the card only by its edges 2 Lift the card from the system board Figure 33 Removing the NDC 1 slot on the NDC 2 screw 2 3 NDC 4 standoff 2 5 connector 6 tab projections Next steps 1 Install the NDC 2 Install the PCIe mezzanine card 3 Follow the procedure listed in the After working inside your system section Relat...

Page 85: ... other components inside the system CAUTION To prevent damage to the NDC you must hold the card only by its edges 1 Follow the safety guidelines listed in safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Remove the PCIe mezzanine card 4 Remove the NDC Steps 1 Align the following a The slots on the card edge with the projection tabs on the plastic bracket covering the PCIe mezz...

Page 86: ...ling a processor on page 90 Installing a heat sink on page 91 Removing a heat sink Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not...

Page 87: ...Before working inside your system on page 51 After working inside your system on page 52 Removing the cooling shroud on page 66 Installing a heat sink on page 91 Installing a processor on page 90 Removing a processor Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product document...

Page 88: ...ly over the socket release lever1 and lever 2 of the processor and release both the levers simultaneously from the locked position by pushing down and out from under the tab Figure 36 Processor shield opening and closing lever sequence a socket release lever 1 b processor c socket release lever 2 3 Hold the tab on the processor shield and rotate the shield upward and out of the way 4 Lift the proc...

Page 89: ...l the heat sink 3 Reinstall the cooling shroud 4 Follow the procedure listed in the After working inside your system section Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Installing the cooling shroud on page 67 Removing a heat sink on page 86 Installing a processor on page 90 Installing a heat sink on page 91 Removing the cooling shro...

Page 90: ...the inside of the processor shield and move it away from the socket pins CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 4 Install the processor in the socket a Identify the p...

Page 91: ...r ready 3 Follow the procedure listed in the Before working inside your system section 4 Remove the cooling shroud 5 Remove the processor or processor blank DIMM blank About this task Enter the context of your task here optional This is where introductory content goes Steps To install the heat sink a If applicable remove the existing thermal grease from the heat sink by using a clean lint free clo...

Page 92: ...should be no more than 6 in lb 6 9 kg cm Next steps 1 Install the cooling shroud 2 Follow the procedure listed in the After working inside your system section As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup 3 Press F2 to enter the System Setup and check that the processor information matches the new...

Page 93: ... up to two 2 5 inch SAS or SATA or PCIe SSDs or SAS or SATA hard drives and four 1 8 inch SATA SSDs The hard drives or SSDs are supplied in special hot swappable drive carriers that fit in the drive bays and these drives connect to the system board through the hard drive backplane board NOTE Mixing of SSD or SAS or SATA hard drives is not supported Hard drive or SSD bay numbering Figure 40 Hard dr...

Page 94: ...e the hard drive or SSD offline and wait until the hard drive or SSD indicator codes on the drive carrier stop blinking When all indicators stop blinking the drive is ready for removal See your operating system documentation for more information about taking the hard drive or SSD offline NOTE All operating systems do not support hot swappable drive installation See the documentation supplied with ...

Page 95: ... that you wish to have over written Any data on the replacement hard drive or SSD is immediately lost after the hard drive or SSD is installed NOTE You must remove a hard drive or SSD to upgrade a hard drive or SSD or replace a faulty hard drive or SSD 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system sec...

Page 96: ...LED green indicator flashes as the drive rebuilds Figure 44 Installing a hard drive 1 release button 2 hard drive on backplane 3 hard drive 4 hard drive carrier handle Figure 45 Installing an SSD a release button b SSD c SSD carrier handle Next steps Follow the procedure listed in the After working inside your system section Related References Safety instructions on page 51 96 Installing and remov...

Page 97: ...ions that came with the product CAUTION To maintain proper system cooling all empty hard drive or SSD slots must have hard drive or SSD blanks installed 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps Press the release latch and slide the hard drive or SSD blank out of the hard drive or SS...

Page 98: ... blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove a hard drive or SSD Steps Insert the hard drive or SSD blank into the hard drive or SSD slot until the release latch clicks into place Figure 48 Installing a 2 5 inch hard drive blank a hard drive or SSD blank b releas...

Page 99: ...ule to service a hard drive wait 30 seconds after the server module power indicator turns off before removing the hard drive Otherwise the hard drive may not be recognized after it is reinstalled and the server module is turned on again Configuring the boot drive The drive or device from which the system boots is determined by the boot order specified in the System Setup Removing a 2 5 inch hard d...

Page 100: ...drive or SSD carrier 2 Slide the hard drive or SSD out of the hard drive or SSD carrier Figure 50 Removing a 2 5 inch hard drive or SSD in a 2 5 inch hard drive or SSD carrier 1 screw 4 2 hard drive or SSD 3 hard drive or SSD carrier 4 screw hole 4 Next steps Install a new 2 5 inch hard drive or SSD in a 2 5 inch hard drive or SSD carrier Follow the procedure listed in the After working inside you...

Page 101: ... the Phillips 1 screwdriver ready 3 Remove the 2 5 inch hard drive or SSD from the 2 5 inch hard drive or SSD carrier Steps 1 Slide the hard drive or SSD into the hard drive or SSD carrier 2 Align the screw holes on the hard drive or SSD with the holes on the hard drive or SSD carrier CAUTION To avoid damaging the drive or the carrier do not overtighten the screws 3 Fasten the four screws to secur...

Page 102: ...8 inch SSD in a 1 8 inch SSD carrier 1 SSD carrier 2 SSD Next steps 1 Install a 1 8 inch SSD in a 1 8 inch SSD carrier 2 Follow the procedure listed in the After working inside your system section Related References Safety instructions on page 51 Related tasks Installing a 1 8 inch SSD in a 1 8 inch SSD carrier on page 102 Installing a 1 8 inch SSD in a 1 8 inch SSD carrier Prerequisites CAUTION M...

Page 103: ...r SSD cage Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that c...

Page 104: ...g the hard drive or SSD cage Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety i...

Page 105: ... 2 hard drive or SSD cage 3 screw 2 4 screw hole 2 Next steps 1 Install the hard drive or SSD backplane 2 Install the hard drive or SSDs 3 Follow the procedure listed in the After working inside your system section Related References Safety instructions on page 51 Related tasks Removing the hard drive or SSD cage on page 103 Installing the hard drive or SSD backplane on page 107 After working insi...

Page 106: ...or SSDs and the hard drive or SSD backplane you must remove the hard drives or SSDs from the server module before removing the hard drive or SSD backplane CAUTION Note the number of each hard drive or SSD and temporarily label them before removal so that you can replace them in the same locations 1 Follow the safety guidelines listed in safety instructions section 2 Keep the Phillips 2 screwdriver...

Page 107: ...d drive or SSD on page 94 Removing the hard drive or SSD cage on page 103 After working inside your system on page 52 Installing the hard drive or SSD backplane Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service ...

Page 108: ...nnector 2 Tighten the two retention screws to secure the backplane cable connector on the system board 3 Install the hard drive or SSD cage 4 Align the guides on the hard drive or SSD backplane with the guide pins on the hard drive or SSD cage 5 Pressing the release latches lower the hard drive or SSD backplane into the system until it is firmly seated and the latches engage with the chassis Figur...

Page 109: ... Removing a hard drive or SSD on page 94 Removing the hard drive or SSD backplane on page 106 After working inside your system on page 52 Installing the hard drive or SSD cage on page 104 Installing a hard drive or SSD on page 95 Storage controller card Your system includes a dedicated expansion card slot on the server module system board for a storage controller card that provides the integrated ...

Page 110: ...p the Phillips 2 screwdriver ready 3 Follow the procedure listed in the Before working inside your system section 4 Remove the following a Hard drives or SSDs b Hard drive or SSD backplane c Hard drive or SSD cage Steps 1 Loosen the two retention screws on the hard drive or SSD backplane cable connector and lift it away from the PCIe extender or storage controller card CAUTION To prevent damage to...

Page 111: ...and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE PCIe extender or storage controller card is supported on systems with the SAS backplanes NOTE You must remove the PCIe extender or storage controller card to replace a faulty PCIe extender or storage controller card or servi...

Page 112: ...ontroller card on page 110 After working inside your system on page 52 Installing the hard drive or SSD cage on page 104 Installing the hard drive or SSD backplane on page 107 Installing a hard drive or SSD on page 95 System board A system board also known as the motherboard is the main printed circuit board found in computers The system board allows communication between many of the crucial elect...

Page 113: ...ernal USB key 5 Install an I O connector cover on the I or O connector s at the back of the board NOTE The processor and heat sink can become extremely hot Be sure the processor has had sufficient time to cool before handling NOTE The memory modules are hot to touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory...

Page 114: ...rences Safety instructions on page 51 Related tasks Before working inside your system on page 51 Installing the system board on page 115 After working inside your system on page 52 Removing a heat sink on page 86 Removing memory modules on page 64 Removing the cooling shroud on page 66 Removing a hard drive or SSD on page 94 Removing the hard drive or SSD backplane on page 106 114 Installing and r...

Page 115: ...hat came with the product 1 Follow the safety guidelines listed in safety instructions section 2 Keep the Phillips 2 screwdriver and the Hex nut driver 5 mm ready 3 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the...

Page 116: ...ing the Service Tag by using Easy Restore section c Update the BIOS and iDRAC versions d Reenable the Trusted Platform Module TPM For more information see the Reenabling the TPM for BitLocker users section or the Reenabling the TPM for Intel TXT users section Related concepts Trusted Platform Module on page 117 Related References Safety instructions on page 51 Related tasks Removing the system boa...

Page 117: ...te the system restarts Entering the system Service Tag by using System Setup If Easy Restore fails to restore the Service Tag use System Setup to enter the Service Tag Steps 1 Turn on the system 2 Press F2 to enter System Setup 3 Click Service Tag Settings 4 Enter the Service Tag NOTE You can enter the Service Tag only when the Service Tag field is empty Ensure that you enter the correct Service T...

Page 118: ...tor on the system board see the System board connectors section 2 Align the edge connectors on the TPM with the slot on the TPM connector 3 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board 4 Press the plastic rivet until the rivet snaps into place Figure 64 Installing the TPM 1 rivet slot on the system board 2 plastic rivet 3 TPM 4 TPM conn...

Page 119: ...ervice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in safety in...

Page 120: ...ed in the After working inside your system section 3 Enter the System Setup to confirm that the battery is operating properly 4 Enter the correct time and date in the System Setup s Time and Date fields 5 Exit the System Setup 6 To test the newly installed battery remove the server module for at least an hour 7 Reinstall the server module after an hour 8 Enter the System Setup and if the time and ...

Page 121: ...d on page 79 Removing the system board on page 113 Installing the system board on page 115 Installing the optional IDSDM card on page 77 Installing the optional rSPI card on page 80 Installing the Network Daughter Card on page 85 Installing the PCIe mezzanine card on page 72 Installing the hard drive or SSD cage on page 104 Installing the hard drive or SSD backplane on page 107 Installing the cool...

Page 122: ... extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics Run the Embedded System Diagnostics ePSA if your system does not boot The embedded system diagnostics program is run from the Dell Lifecycle Controller Prerequisites I...

Page 123: ...r the diagnostic media is booted enter psa at the command prompt System diagnostics controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are run System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the ...

Page 124: ...g and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product For information on resetting the password jumper to disable a password see the Disabling A Forgotten Password sect...

Page 125: ...Memory module sockets processor 1 7 IDSDM rSPI IDSDM rSPI card connector 8 MEZZ1_FAB_C PCIe mezzanine card connector for the expansion bus 9 MEZZ2_FAB_B PCIe mezzanine card connector for the expansion bus 10 VFLASH SD vFlash card connector 11 bNDC Network daughter card connector 12 A3 A7 A11 A4 A8 A12 Memory module sockets processor 1 13 PWRD_EN NVRAM_CLR System configuration jumpers NOTE Access n...

Page 126: ... server module from the enclosure to access the jumpers 3 Move the jumper on the system board jumper from pins 2 and 3 to pins 1 and 2 4 Install the server module in the enclosure 5 Turn on the server module When the server module is turned on power indicator turns on to solid green Allow the server module to finish booting The existing passwords are not disabled erased until the system boots with...

Page 127: ...oubleshooting USB devices Troubleshooting an Internal SD Card Troubleshooting processors Troubleshooting the system board Troubleshooting the NVRAM backup battery Troubleshooting system memory Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by ...

Page 128: ...t CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all the files on the hard drive if possible Steps 1 Run the appropriate controllers test and the hard drive tests in system diagnostics If the tests fail go to step 3 2 Take the hard drive offline and wait until the hard drive indicator codes on the drive carrier signal that the drive may ...

Page 129: ...d and are configured correctly NOTE Installing a SSD into another bay may break the mirror if the mirror state is optimal 5 Remove the SSD and install it in the other SSD slot 6 If the problem is resolved reinstall the SSD in the original slot If the SSD functions properly in the original slot the SSD carrier could have intermittent problems Replace the SSD carrier 7 If the SSD is the boot drive e...

Page 130: ...isabled 3 Remove the server module from the enclosure 4 If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror mode and SD card 1 has failed a Remove the SD card from SD card slot 1 b Remove the SD card present in SD card slot 2 and insert it into SD card slot 1 c Install a new SD card in slot 2 5 If the Internal SD Card Redundancy option in...

Page 131: ...sure 2 Open the server module 3 Clear the server module NVRAM 4 If there is a still a problem with the server module remove and reinstall the server module in the enclosure 5 Turn on the server module 6 Run the appropriate diagnostic test For more information see the Using system diagnostics section If the tests fail see the Getting help section Related References Getting help on page 133 Using sy...

Page 132: ... correct in the System Setup replace the battery If the problem is not resolved by replacing the battery see the Getting help section NOTE If the server module is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery NOTE Some software may cause the server module time to speed up or slow down ...

Page 133: ...The support page that lists the various support categories is displayed 5 For contact details of Dell EMC Global Technical Support a Click Global Technical Support b Enter your system Service Tag in the Enter your Service Tag field on the Contac Us webpage Accessing system information by using QRL You can use the Quick Resource Locator QRL located on the information tag in the front of the system ...

Page 134: ...Quick Resource Locator for M630p Figure 68 Quick Resource Locator for M630p 134 Getting help ...

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