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Dell External OEMR R210II, Owner'S Manual

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Dell External OEMR R210II Owner'S Manual Download Page 101

Troubleshooting Your System

101

• iDRAC6  Enterprise  card
• iDRAC6  Express  card
• Power  supply
• Fans
• Processor and heat sink
• Memory  modules

4

Let the system dry thoroughly for at least 24 hours.

5

Reinstall the components you removed in step 3.

6

Close the system. See "Closing the System" on page 51.
If the system does not start properly, see "Getting Help" on page 119.

7

If the system starts properly, shut down the system and reinstall the 

expansion card that you removed. See "Installing an Expansion Card" on 

page 62.

8

Run the appropriate online diagnostic test. See "Running the System 

Diagnostics" on page 111.
If the tests fail, see "Getting Help" on page 119.

Troubleshooting a Damaged System

 

CAUTION: 

Many repairs may only be done by a certified service technician. You 

should only perform troubleshooting and simple repairs as authorized in your 
product documentation, or as directed by the online or telephone service and 
support team. Damage due to servicing that is not authorized by Dell is not covered 
by your warranty. Read and follow the safety instructions that came with the 
product.

1

Open the system. See "Opening the System" on page 50.

2

Ensure that the following components are properly installed:
• Expansion card and expansion-card riser
• Power  supply
• Fans
• Processor and heat sink
• Memory  modules

book.book  Page 101  Monday, March 7, 2011  2:24 PM

Summary of Contents for External OEMR R210II

Page 1: ...Dell PowerEdge R210 II Systems Owner s Manual Regulatory Model E10S Series Regulatory Type E10S002 ...

Page 2: ...ed Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade...

Page 3: ...s for Connecting External Devices 15 NIC Indicator Codes 16 Diagnostic Lights 17 System Messages 19 Warning Messages 22 Diagnostics Messages 22 Alert Messages 22 Other Information You May Need 23 2 Using the System Setup Program and Boot Manager 25 Choosing the System Boot Mode 25 Entering the System Setup Program 26 Responding to Error Messages 26 System Setup Options 27 ...

Page 4: ... the Boot Manager 37 Using the Boot Manager Navigation Keys 38 Boot Manager Screen 38 Boot Settings Screen 39 System Utilities Screen 39 System and Setup Password Features 40 Using the System Password 40 Using the Setup Password 42 Embedded System Management 43 Baseboard Management Controller Configuration 44 Entering the BMC Setup Module 44 iDRAC6 Configuration Utility 45 Entering the iDRAC6 Conf...

Page 5: ...ller Panel 55 Hard Drives 56 Removing a 3 5 Inch Hard Drive 56 Installing a 3 5 Inch Hard Drive 58 Removing a 3 5 Inch Hard Drive From a Hard Drive Carrier 59 Installing a 3 5 Inch Hard Drive Into a Hard Drive Carrier 60 Expansion Card 61 Expansion Card Installation Guidelines 61 Removing an Expansion Card 61 Installing an Expansion Card 62 Expansion Card Riser 63 Removing an Expansion Card Riser ...

Page 6: ... 76 Installing an iDRAC6 Express Card 76 Removing an iDRAC6 Express Card 78 iDRAC6 Enterprise Card Optional 79 Installing an iDRAC6 Enterprise Card 79 Removing an iDRAC6 Enterprise Card 81 VFlash Media Optional 82 Installing a VFlash Media Card 82 Removing a VFlash Media Card 82 Processor 82 Removing a Processor 82 Installing a Processor 86 Power Supply 87 Removing the Power Supply 87 Installing t...

Page 7: ...shooting External Connections 97 Troubleshooting the Video Subsystem 98 Troubleshooting a USB Device 98 Troubleshooting a Serial I O Device 99 Troubleshooting a NIC 99 Troubleshooting a Wet System 100 Troubleshooting a Damaged System 101 Troubleshooting the System Battery 102 Troubleshooting Power Supply 103 Troubleshooting System Cooling Problems 103 Troubleshooting a Fan 103 Troubleshooting Syst...

Page 8: ...When to Use the Embedded System Diagnostics 112 Running the Embedded System Diagnostics 112 System Diagnostics Testing Options 112 Using the Custom Test Options 113 Selecting Devices for Testing 113 Selecting Diagnostics Options 113 Viewing Information and Results 113 6 Jumpers and Connectors 115 System Board Jumpers 115 System Board Connectors 116 Disabling a Forgotten Password 118 7 Getting Help...

Page 9: ...Contents 9 Index 121 ...

Page 10: ...10 Contents ...

Page 11: ... on the system s boot configuration See Using the System Setup Program and Boot Manager on page 25 F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC or Integrated Dell Remote Access Controller iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documentati...

Page 12: ...he video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Used to troubleshoot software and device driver errors when using c...

Page 13: ...anels can be used to locate a particular system within a rack When one of the buttons is pushed the system status indicators on the front and back panels light blue until one of the buttons is pushed again 8 USB connectors 2 Connect USB devices to the system The ports are USB 2 0 compliant 9 System identification panel A slide out panel for system information including the Express Service Tag embe...

Page 14: ...iDRAC6 Enterprise card 2 VFlash media slot optional Connects an external SD memory card for the optional iDRAC6 Enterprise card 3 PCIe expansion card slot Connects a PCI Express expansion card 4 Serial connector Connects a serial device to the system 5 Video connector Connects a VGA display to the system 6 eSATA Connects additional storage devices 7 USB connectors 2 Connect USB devices to the syst...

Page 15: ...9 System status indicator Lights blue during normal system operation Lights amber when the system needs attention due to a problem 10 System identification button The system identification buttons on the front and back panels can be used to locate a particular system within a rack When one of the buttons is pushed the system status indicators on the front and back panels light blue until one of th...

Page 16: ...r Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green blinking Network data is being sent or received 1 2 ...

Page 17: ... a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Getting Help on page 119 Possible processor failure ...

Page 18: ...d failure See Getting Help on page 119 Memory configuration error See Troubleshooting System Memory on page 104 Possible system board resource and or system board hardware failure See Getting Help on page 119 Possible system resource configuration error See Getting Help on page 119 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on...

Page 19: ...turing mode Reboot to take the system out of manufacturing mode Caution NVRAM_CLR jumper is installed on system board Please run SETUP NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and Boot ...

Page 20: ...e 69 No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key CD or hard drive If the problem persists see Troubleshooting a USB Device on page 98 Troubleshooting an Optical Drive on page 107 and Troubleshooting a Hard Drive on page 108 See Using the System Setup Program and Boot Manager on page 25...

Page 21: ...ed SATA port is faulty Replace the faulty drive The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Trouble...

Page 22: ... diagnostic tests on your system See Running the System Diagnostics on page 111 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation T...

Page 23: ...Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system NOTE Always check ...

Page 24: ...24 About Your System ...

Page 25: ...ot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the Boot Manager on page 37 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you proceed then to in...

Page 26: ...nation of the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow Moves to the previous fiel...

Page 27: ...tion NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 29 ...

Page 28: ...the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 32 Serial Communication Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 33 Power Management Enables you to manage power usage of the processor fans and ...

Page 29: ...by unnoticed during normal POST The user can press F1 to continue or F2 to enter the System Setup program CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system me...

Page 30: ...y incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode Enabled default If Turbo Boost technology is supported by the ...

Page 31: ...ION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If the operating system supports Unified Extensible Firmware Interface UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequenc...

Page 32: ...dress for the NIC OS Watchdog Timer Disabled default Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and P...

Page 33: ...rection by SOL configure the same port address for console redirection and the serial device External Serial Connector Serial Device1 default Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and ...

Page 34: ...etting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each option independently CPU Power and Performance Management Options are OS DBPM Maximum Performance or M...

Page 35: ...e the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off TPM Clear CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operatin...

Page 36: ...d the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is...

Page 37: ...r 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode NOTE The Boot Mode must be set to UEFI in the System Setup program to access the Boot Manager The Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting To enter the Boot Mana...

Page 38: ...e Boot Manager screen from the other program screens F1 Displays the Boot Manager help file Option Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found Select Boot Mode Displays the l...

Page 39: ...ootstrap Entry Vector BEV boot priority NOTE Only the first device under Legacy Drive is displayed in the Set Boot Order option Option Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Enable Disable Boot Option Disables and enables a boot option in the boot option list Boot From File Sets a one time boot option not included in the boot option li...

Page 40: ...Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you ca...

Page 41: ...ave assigned a setup password see Using the Setup Password on page 42 the system accepts your setup password as an alternate system password 1 Turn on or reboot your system by pressing Ctrl Alt Delete 2 Type your password and press Enter When Password Status is Locked you must type the password and press Enter when prompted at reboot If an incorrect system password is entered the system displays a...

Page 42: ...etup Password option and press the or key The system prompts you to enter and verify the password NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders a...

Page 43: ... Enter the System Setup program and select the System Security 2 Highlight Setup Password press Enter to access the setup password window Press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 42 Embedded System Management The Dell USC is an embedded utility that ...

Page 44: ... alerting Provides access to system event log and sensor status Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network...

Page 45: ... addition the iDRAC6 Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1 Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privileges View System E...

Page 46: ...46 Using the System Setup Program and Boot Manager ...

Page 47: ...Installing System Components 47 3 Installing System Components Recommended Tools Key to the system keylock 1 and 2 Phillips screwdrivers Wrist grounding strap ...

Page 48: ...online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 3 1 Inside the System 1 control panel board 2 hard drives 2 3 power supply 4 cooling shroud 5 heat sink processor 6 expansion card riser 7 expansion card 8 chassis intrusion switch 9 system cool...

Page 49: ...d of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Installing the Front Bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock See Figure 3 2 1 release latch 2 keylock 3 hinge tab 4 front bezel 3 2...

Page 50: ... telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Rotate the latch release lock counter clockwise to the unlocked position See Figure 3 3 3...

Page 51: ...e system and offset it slightly towards the back of the system so that the pins on the inner edge of the cover are aligned with the chassis hooks See Figure 3 3 2 Slide the cover toward the front of the chassis till it locks in position 3 Rotate the latch release lock in a clockwise direction to secure the cover 1 latch release lock 2 indent 1 2 ...

Page 52: ... and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 50 4 Press the release latch Lift and angle the drive to release it from the notch on the metal standoffs See Figure 3 4 5 Disconnect the power data cable from the back of the optical drive Note the routing of the power and data cables underneath the tabs on the chassis as you remove them from th...

Page 53: ...Installing System Components 53 Figure 3 4 Removing and Installing the Optical Drive 1 data cable 2 power cable 3 optical drive 4 metal standoffs with notches 2 5 release latch 1 2 3 4 5 ...

Page 54: ...k of the optical drive You must route these cables properly underneath the tab on the system chassis to prevent them from being pinched or crimped 6 Press down on the release latch and place the optical drive in position 7 Align the two notches on the metal standoffs with the holes on the optical drive See Figure 3 4 8 Slide the optical drive into the notches and seat it firmly 9 Push the release ...

Page 55: ... installed remove the front bezel See Removing the Front Bezel on page 49 4 Pull the filler panel away from the chassis Figure 3 5 Removing and Installing a Filler Panel Installing a Filler Panel 1 Slide the filler panel into the bay until it clicks into place See Figure 3 5 2 Replace the front bezel See Installing the Front Bezel on page 49 3 Close the system See Closing the System on page 51 1 f...

Page 56: ... service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 50 3 Disconnect the power data cable from the hard drive 4 To remove HD...

Page 57: ... empty hard drive carrier back into the drive bay 7 If you have removed or replaced HDD1 replace the optical drive if present mounted above the hard drive carrier See Installing an Optical Drive on page 54 8 Close the system See Closing the System on page 51 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 hard drive carrier 2 release pin ...

Page 58: ... into the carrier See Installing a 3 5 Inch Hard Drive Into a Hard Drive Carrier on page 60 5 Align the four slots under the hard drive carrier with the four tabs on the chassis Slide the hard drive carrier toward the chassis wall till it snaps into place See Figure 3 7 If you replaced HDD1 reinstall the optical drive if present above the HDD1 bracket See Installing an Optical Drive on page 54 6 C...

Page 59: ... came with the hard drive for instructions on installing any software required for drive operation 11 Close the system See Closing the System on page 51 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing a 3 5 Inch Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the h...

Page 60: ...rdered from Dell Installing a 3 5 Inch Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier See Figure 3 7 2 Align the holes on the hard drives with the set of holes on the hard drive carrier 3 Attach the screws to secure the hard drive to the hard drive carrier 1 hard drive carrier 2 hard drive 3 screws 4 2 3 1 ...

Page 61: ...f the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 50 3 Disconnect all cables from the card 4 Lift and rotate the expansion card latch See Figure 3 8 5 Grasp the expansion card by its edges and carefully remove it from the connector on the expansion card riser 6 If you are removing the card permanent...

Page 62: ...expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 50 4 Lift and rotate the expansion card latch and remove the filler bracket See Figure 3 8 5 Holding the expansion card by its edges ...

Page 63: ...any attached peripherals Expansion Card Riser The system s expansion card riser supports an x16 link Generation 2 PCIe expansion card Removing an Expansion Card Riser CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 1 ex...

Page 64: ...the electrical outlet 2 Open the system See Opening the System on page 50 3 If installed remove the expansion card from the expansion slot See Removing an Expansion Card on page 61 4 To remove the expansion card riser press the release tab and lift the expansion card riser from the chassis See Figure 3 9 Figure 3 9 Removing and Installing an Expansion Card Riser 1 release tab 2 expansion card rise...

Page 65: ...stem on including any attached peripherals Internal USB Memory Key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program See Integrated Devices Screen on page 31 To boot from the USB memory key you must configure the USB memory ke...

Page 66: ... on the control panel board See Figure 3 20 4 Insert the USB memory key into the USB connector 5 Close the system See Closing the System on page 51 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 3 10 Removing and Installing a USB Memory Key Cooling Shroud The cooling shroud covers the processor heat sink and memory modules and provi...

Page 67: ...e online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Turn off the system including any attach...

Page 68: ...68 Installing System Components Figure 3 11 Removing and Installing the Cooling Shroud 1 touch points 2 2 cooling shroud 3 guide slots 2 4 guide screws 2 2 3 4 1 ...

Page 69: ...em Memory Your system supports single and dual rank DDR3 unbuffered ECC DIMMs UDIMMs DIMMs can be 1066 or 1333 MHz The system contains four memory sockets Each two socket set is organized into two channels The first socket of each channel is marked with white release levers General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guid...

Page 70: ...supported in this mode Table 3 1 shows sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their physical and available memory totals The table does not show mixed or quad rank memory module configurations nor does it address the memory speed considerations of any configuration Table 3 1 Sampl...

Page 71: ...vered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outl...

Page 72: ...to the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 3 1 10 Replace the cooling shroud See Installing the Cooling Shroud on page 69 11 Close the system See Closing...

Page 73: ...the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those so...

Page 74: ...system without the cooling fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions ...

Page 75: ...r telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that the fan is oriented correctly Orient the fan module so that the side with the power cable faces the back of the system 2 Lower the fan into the fan assembly until the fan is fully seated See Figu...

Page 76: ...hat is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 50 3 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page ...

Page 77: ...cable reinstall the expansion card See Installing an Expansion Card on page 62 8 Close the system See Closing the System on page 51 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 iDRAC6 Express card 2 plastic standoff tab 3 tab 4 clip 1 2 3 4 ...

Page 78: ... outlet 2 Open the system See Opening the System on page 50 3 If installed remove the expansion card from the expansion slot See Removing an Expansion Card on page 61 4 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See Figure 3 15 As the holder releases from the standoff the connector under the card disengages fro...

Page 79: ...system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 50 3 If installed remove the expansion card from the expansion slot See Removing an Expansion Card on page 61 4 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel 5 Angle the card so that the RJ 45 connector fits throu...

Page 80: ... an Expansion Card on page 62 8 Close the system See Closing the System on page 51 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 Enterprise card connector 1 2 3 4 5 6 ...

Page 81: ...sion card from the expansion card slot See Removing an Expansion Card on page 61 5 Remove the VFlash media if installed from the iDRAC6 enterprise card See Removing a VFlash Media Card on page 82 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the...

Page 82: ...se it and pull the card from the card slot Processor Removing a Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warran...

Page 83: ...nk retention screws See Figure 3 16 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Loosen the other heat sink retention screws 8 Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly graspe...

Page 84: ...way See Figure 3 17 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 1 heat sink retention screws 4 2 heat sink 1 2 ...

Page 85: ...Installing System Components 85 Figure 3 17 Removing and Installing a Processor 1 processor 2 notch in processor 3 socket key 4 ZIF socket 5 processor shield 6 socket release lever 1 5 4 6 3 2 ...

Page 86: ...cessor with the socket keys on the ZIF socket See Figure 3 17 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 4 With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat t...

Page 87: ... should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and all attached peripherals 2 Disconnect the power cable...

Page 88: ...upply to the chassis 6 Slide and lift the power supply to remove it from the chassis See Figure 3 18 Figure 3 18 Removing and Installing the Power Supply 1 screw 2 power supply 3 24 pin power cable 4 4 pin power cable 5 optical drive cable 6 SATA power cables 2 6 1 3 4 5 2 ...

Page 89: ...ables to the system board hard drive s and optical drive You must route these cables properly to prevent them from being pinched or crimped 6 Close the system See Closing the System on page 51 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Battery Replacing the System Battery WARNING There is a danger of a new battery exploding if i...

Page 90: ...port the connector while installing or removing a battery 4 To remove the battery push the metal tab away from the battery until the battery pops out See Figure 3 19 5 To install the new system battery hold the battery with the facing up and aligned to the metal tab on the socket 6 Press the battery straight down into the socket until it snaps into place 7 Close the system See Closing the System o...

Page 91: ...ad and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 49 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System on page 50 4 Remove hard drive 0 See Removing a 3 5 Inch Hard Drive on page 56 5 Remove the internal...

Page 92: ...talling System Components Figure 3 20 Removing and Installing the Control Panel 1 control panel cable 2 USB connector cable 3 USB connectors 4 4 screws 4 5 LED display module 6 control panel board 1 5 6 4 2 3 ...

Page 93: ...Key on page 65 7 Close the system See Closing the System on page 51 8 If applicable replace the front bezel See Installing the Front Bezel on page 49 9 Reconnect the system to the power source and turn on the system and attached peripherals System Board Removing the System Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simp...

Page 94: ...page 81 7 If installed remove the iDRAC6 Express card See Removing an iDRAC6 Express Card on page 78 8 Disconnect all cables from the system board 9 Remove all the memory modules and memory blanks See Removing Memory Modules on page 73 NOTE To ensure proper reinstallation of memory modules record the memory module socket locations 10 Remove the ten screws securing the system board to the chassis a...

Page 95: ... as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system See Figure 1 1 3 Holding the...

Page 96: ...s See Installing Memory Modules on page 71 9 Connect the cables in the order listed below see Figure 6 1 for the locations of the connectors on the system board SATA interface cable if applicable Control panel interface cable Optical drive power cable Control panel USB interface cable System board power cables 10 Install the expansion card if any See Installing an Expansion Card on page 62 11 If a...

Page 97: ...hardware check for the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and Boot Manager on page 25 Invalid memory configurations could cause the system to halt at...

Page 98: ...tem 3 If the problem is resolved restart the system enter the System Setup program and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 5 If the problem is resolved replace the faulty keyboard mouse 6 If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 7 Powe...

Page 99: ...ble 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 119 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Running the System Diagnostics on page 111 2 Restart the system and check for any syste...

Page 100: ... not exceed the maximum length If all troubleshooting fails see Getting Help on page 119 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not auth...

Page 101: ...ic test See Running the System Diagnostics on page 111 If the tests fail see Getting Help on page 119 Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing...

Page 102: ...ime and date through the System Setup program See Using the System Setup Program and Boot Manager on page 25 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing...

Page 103: ...ur product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System cover cooling shroud drive blank memory module blank power supply blank or back filler bracket i...

Page 104: ...ed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines...

Page 105: ...71 9 Close the system See Closing the System on page 51 10 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 11 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 29 If the problem is not resolved proceed with the next step 12 Turn off the system and attached peripherals and disconnect the system from th...

Page 106: ...and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 31 2 Turn off the system and attached peripherals 3 Open the system See Opening the System on page 50 4 Locate the USB key and reseat it See Internal USB Memory Key on page 65 5 Close the system See Closing the System on pa...

Page 107: ... a different CD or DVD 2 Enter the System Setup program and ensure that the drive s controller is enabled See Entering the System Setup Program on page 26 3 Run the appropriate online diagnostic test See Running the System Diagnostics on page 111 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening the System on page 50 6...

Page 108: ...steps 2 If your system has a RAID controller card and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the h...

Page 109: ...ostics on page 111 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 50 4 Ensure that the expansion card riser is firmly seated in its connector See Installing an Expansion Card on page 62 5 Ensure that the expansion card is firmly seated in its connector See Installing an Expansion Card on page 62 6...

Page 110: ...d by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 111 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 50 4 Ensure that the processor and heat sink are properly installed See Proces...

Page 111: ...ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the media that came with your system For information about using diagnostics see the Dell Online ...

Page 112: ...ll Unified Server Configurator USC screen CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System ...

Page 113: ...Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log Test Iterations Selects the number of times the test is run Log output file ...

Page 114: ...114 Running the System Diagnostics Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Page 115: ...rd Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings ...

Page 116: ...116 Jumpers and Connectors System Board Connectors Figure 6 1 System Board Connectors 2 4 13 11 3 15 10 5 14 12 8 1 6 9 7 16 ...

Page 117: ...connector 5 iDRAC6 Express iDRAC6 Express card connector 6 SATA_E SATA_D SATA_C SATA_B SATA_A SATA connector E SATA connector D SATA connector C SATA connector B SATA connector A 7 PWRD_EN NVRAM_CLR Password enable jumper NVRAM clear jumper 8 HD_ACT_CARD Expansion card cable connector 9 FAN3 System fan 3 connector 10 Battery Battery socket 11 USB_CONN Internal USB connector 12 CTRL_PNL Control pan...

Page 118: ...se the system 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the ...

Page 119: ...e based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Click your country region at the bottom of the page For a full listing of country region click All 3 Click All Support Options from the Support menu 4 Select the appropria...

Page 120: ...120 Getting Help ...

Page 121: ...ing Dell 119 control panel assembly installing 93 removing 91 cooling fan replacing 75 cooling fans 74 troubleshooting 103 cooling shroud installing 69 removing 67 cover closing 51 opening 50 D damaged systems troubleshooting 101 Dell contacting 119 diagnostics advanced testing options 113 when to use 112 DIMMs See memory modules DIMMs E error messages 26 expansion card installing 62 removing 61 t...

Page 122: ... 45 iDRAC6 Enterprise Card 79 iDRAC6 Express Card 76 indicators back panel 14 NIC 16 installing control panel assembly 93 cooling shroud 69 expansion card 62 expansion card riser 65 hard drive 58 memory modules 71 optical drive 52 processor 86 system board 93 J jumpers system board 115 K keyboards troubleshooting 98 M memory troubleshooting 104 memory modules DIMMs configuring 69 installing 71 rem...

Page 123: ...ving bezel 49 control panel assembly 91 cooling shroud 67 cover 50 expansion card 61 hard drive cabled 56 memory modules 73 power supply 87 processor 82 86 system board 93 replacing cooling fan 75 power supply 89 system battery 89 running the system diagnostics 111 S safety 97 SAS hard drive See hard drive SATA hard drive See hard drive securing your system 35 41 setup password 42 slots See expans...

Page 124: ...ons 33 system security options 35 system setup screens main 27 T telephone numbers 119 TPM security 35 troubleshooting 106 CD drive 107 cooling fan 103 damaged system 101 expansion card 109 external connections 97 hard drive 108 internal USB key 106 keyboard 98 memory 104 NIC 99 power supply 103 processor 110 system cooling 103 video 98 wet system 100 U UEFI Boot Manager entering 37 main screen 38...

Page 125: ...Index 125 W warning messages 22 wet system troubleshooting 100 ...

Page 126: ...Index 126 ...

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