Dell EMU01 Hardware Owner'S Manual Download Page 6

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Contents

Chassis Intrusion Switch (Service-Only Procedure)

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Removing the Chassis Intrusion Switch

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Installing the Chassis Intrusion Switch

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SAS Backplane (Service-Only Procedure)

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Removing the SAS Backplane

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Installing the SAS Backplane

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System Board (Service-Only Procedure)

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Removing the System Board

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Installing the System Board

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Troubleshooting Your System

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Safety First—For You and Your System

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Start-Up Routine

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Checking Basic Power Problems

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Checking the Equipment

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Troubleshooting IRQ Assignment Conflicts

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Troubleshooting External Connections

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Troubleshooting the Video Subsystem

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Troubleshooting the Keyboard

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100

Troubleshooting the Mouse

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100

Troubleshooting Serial I/O Problems

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101

Troubleshooting a Serial I/O Device

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101

Troubleshooting a USB Device

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101

Troubleshooting a NIC

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102

Troubleshooting a Wet System

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103

Troubleshooting a Damaged System

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103

Troubleshooting the System Battery

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104

Troubleshooting Power Supplies

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105

Troubleshooting System Cooling Problems

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105

Troubleshooting a Fan

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106

Troubleshooting System Memory

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106

Troubleshooting a Diskette Drive

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108

Summary of Contents for EMU01

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge 6950 Systems Hardware Owner s Manual ...

Page 2: ...er without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp Dell OpenManage and Dell XPS are trademarks of Dell Inc Intel Pentium Xeon and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporat...

Page 3: ...odes 16 LCD Status Messages 16 Solving Problems Described by LCD Status Messages 23 Removing LCD Status Messages 24 System Messages 24 Warning Messages 30 Diagnostics Messages 30 Alert Messages 30 2 Using the System Setup Program 31 Entering the System Setup Program 31 Responding to Error Messages 31 Using the System Setup Program 31 System Setup Options 32 Main Screen 32 Memory Information Screen...

Page 4: ...Bezel 45 Opening and Closing the System 46 Opening the System 46 Closing the System 47 Cooling Fans 48 Removing a Cooling Fan 48 Replacing a Cooling Fan 49 Cooling Shrouds 49 Removing the Cooling Shrouds 49 Replacing the Cooling Shrouds 50 Power Supplies 51 Removing a Power Supply 51 Replacing a Power Supply 52 Expansion Cards 52 Expansion Card Installation Guidelines 52 Installing an Expansion Ca...

Page 5: ...ller Cards 76 Removing a SAS Controller Card 76 Installing a SAS Controller Card 76 Installing the SAS RAID Controller Card Battery 76 Connecting an External SAS Tape Drive 77 Connecting an External Fibre Channel Storage Device 78 System Battery 78 Replacing the System Battery 78 Control Panel Assembly Service Only Procedure 80 Removing the Control Panel 80 Installing the Control Panel 81 Fan Inte...

Page 6: ...c Power Problems 98 Checking the Equipment 98 Troubleshooting IRQ Assignment Conflicts 98 Troubleshooting External Connections 99 Troubleshooting the Video Subsystem 99 Troubleshooting the Keyboard 100 Troubleshooting the Mouse 100 Troubleshooting Serial I O Problems 101 Troubleshooting a Serial I O Device 101 Troubleshooting a USB Device 101 Troubleshooting a NIC 102 Troubleshooting a Wet System ...

Page 7: ...stics 117 System Diagnostics Features 117 When to Use the System Diagnostics 118 Running the System Diagnostics 118 System Diagnostics Testing Options 118 Using the Custom Test Options 118 Selecting Devices for Testing 119 Selecting Diagnostics Options 119 Viewing Information and Results 119 6 Jumpers and Connectors 121 System Board Jumpers 121 Disabling a Forgotten Password 123 System Board Conne...

Page 8: ...30 Technical Support Service 130 Dell Enterprise Training and Certification 131 Problems With Your Order 131 Product Information 131 Returning Items for Warranty Repair or Credit 131 Before You Call 132 Contacting Dell 134 Glossary 155 Index 163 ...

Page 9: ...nd features are illustrated in this section Other Information You May Need CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack The Ge...

Page 10: ...e System Setup program See Using the System Setup Program on page 31 F10 Enters the System Diagnostics program See Running the System Diagnostics on page 118 F11 Enters the boot mode selection screen allowing you to choose a boot device F12 Exits PXE boot Ctrl E Enters the Baseboard Management Controller BMC Management Utility which allows access to the system event log SEL See the BMC User s Guid...

Page 11: ...performs a graceful shutdown before the power is turned off If the system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by...

Page 12: ...ower supplies fans system temperature or hard drives NOTE If the system is connected to AC power and an error has been detected the LCD display lights amber regardless of whether the system has been powered on 5 USB connectors 2 Connects USB 2 0 compliant devices to the system 6 Video connector Connects a monitor to the system 7 Hard drives optional Five 3 5 drives 8 Optical drive and diskette dri...

Page 13: ...d the drive being prepared for operation pattern appears followed by the drive online pattern 1 drive status indicator green and amber 2 green drive activity indicator Table 1 3 Hard Drive Indicator Patterns for RAID Condition Drive Status Indicator Pattern Identify drive preparing for removal Blinks green two times per second Drive ready for insertion or removal Off NOTE The drive status indicato...

Page 14: ... accompanied the device for specific installation and configuration instructions Always attach external devices while your system is turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise For information about individual connectors see Jumpers and Connectors on page 121 For information about enabling disabling and confi...

Page 15: ... 4 Power Supply Indicators Table 1 4 Power Button Indicators Indicator Function On Indicates that power is supplied to the system and the system is operational Off Indicates that no power is supplied to the system Table 1 5 Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational Power supply fault Amber indicates a problem with the power ...

Page 16: ...m Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting ag...

Page 17: ...SAS cable B is unseated missing or bad Check the cable connection to the SAS backplane See SAS Backplane Board Connectors on page 127 E1114 Temp Ambient Ambient system temperature is out of acceptable range See Troubleshooting System Cooling Problems on page 105 E1210 CMOS Batt CMOS battery is missing or the voltage is out of acceptable range See Troubleshooting the System Battery on page 104 E121...

Page 18: ...ge range See Getting Help on page 129 E1310 RPM Fan RPM of specified cooling fan is out of acceptable operating range See Troubleshooting System Cooling Problems on page 105 E1313 Fan Redundancy One or more cooling fans has failed Cooling fan redundancy has been lost See Troubleshooting System Cooling Problems on page 105 E1410 CPU IERR Specified microprocessor is reporting a system error See your...

Page 19: ...orted configuration See Troubleshooting the Microprocessors on page 114 E1423 CPU VRM Missing VRM for specified processor is missing or faulty Remove and reseat the specified VRM See Processor VRMs on page 66 If the problem persists the system board is faulty See Getting Help on page 129 E141C CPU Mismatch Processors are in a configuration unsupported by Dell Ensure that your processors match and ...

Page 20: ...ut of acceptable range Check the AC power source for the specified power supply If problem persists see Troubleshooting Power Supplies on page 105 E1624 PS Redundancy Power supply redundancy has been lost If the remaining power supply fails the system will shut down See Troubleshooting Power Supplies on page 105 E1625 PS AC Current Power source is out of acceptable range Check the AC power source ...

Page 21: ...lot Remove and reseat the PCI expansion cards If the problem persists see Troubleshooting Expansion Cards on page 113 If the problem persists the system board is faulty See Getting Help on page 129 E1810 HDD Fault Specified hard drive has a fault See Troubleshooting a Hard Drive on page 110 E1811 HDD Rbld Abrt Specified hard drive has ended rebuild before completion See Troubleshooting a Hard Driv...

Page 22: ...nterrupt SMI initialization failure See Getting Help on page 129 E201D Shutdown Test BIOS shutdown test failure See Getting Help on page 129 E201E POST Mem Test BIOS POST memory test failure See Troubleshooting System Memory on page 106 If problem persists see Getting Help on page 129 E201F DRAC Config Dell remote access controller DRAC configuration failure Check screen for specific error message...

Page 23: ...ogging and will not resume logging further SBEs until the system is rebooted represents the DIMM implicated by the BIOS See Troubleshooting System Memory on page 106 I1910 Intrusion System cover has been removed Information only I1911 3 ERRs Chk Log LCD overflow message A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overflow messag...

Page 24: ...aps to the same display entry System Messages System messages appear on the screen to notify you of a possible problem with the system Table 1 8 lists the system messages that can occur and the probable cause and corrective action for each message NOTE If you receive a system message that is not listed in Table 1 8 check the documentation for the application that is running when the message appear...

Page 25: ...eshooting a Diskette Drive on page 108 Diskette read failure Faulty or improperly inserted diskette Replace the diskette If the problem persists see Troubleshooting a Diskette Drive on page 108 Diskette subsystem reset failed Faulty or improperly installed diskette Replace the diskette If the problem persists see Troubleshooting a Diskette Drive on page 108 Drive not ready Diskette missing from or...

Page 26: ...alue Faulty or improperly installed memory modules See Troubleshooting System Memory on page 106 Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value Memory tests terminated by keystroke POST memory test terminated by pressing the spacebar Informatio...

Page 27: ...ied slot Reseat the PCIe card in the specified slot number See Installing an Expansion Card on page 53 If the problem persists see Getting Help on page 129 PCIe Fatal Error caused a system reset Slot n or Embedded Bus nn Dev nn Funcn Please check the system event log for details Faulty or improperly installed PCIe card in the specified slot Reseat the PCIe card in the specified slot number See Ins...

Page 28: ...to process Remote Configuration request Retry Remote Configuration ROM bad checksum address Expansion card improperly installed or faulty Reseat the expansion cards Ensure that all appropriate cables are securely connected to the expansion cards If the problem persists see Troubleshooting Expansion Cards on page 113 SAS port n hard disk drive not found SAS cables are not properly seated or drive m...

Page 29: ... but no utility partition exists on the boot hard drive Create a utility partition on the boot hard drive See the CDs that came with your system Warning Following faulty DIMMs are disabled CPUn DIMM n CPUn DIMM n Total memory size is reduced Faulty or improperly seated memory module s used by CPUn See Troubleshooting System Memory on page 106 Warning No microcode update loaded for processor n Micr...

Page 30: ...n Record the message on a copy of the Diagnostics Checklist in Getting Help on page 129 and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see t...

Page 31: ...sage F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup program by responding to certain error messages If an error message appears wh...

Page 32: ...e 2 1 System Setup Program Navigation Keys Keys Action Enter From the main menu selects an option that has a submenu such as Memory Information Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc Exits the System Setup program and ...

Page 33: ...e system configuration NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Resets the time on the system s internal clock System Date Resets the date on the system s internal calendar Memory Information Displays information related to installed memory See Memory Information Screen on...

Page 34: ...ge 36 PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ Serial Communication Off default Options are On with Console Redirection via COM2 and Off Embedded Server Management Displays a screen to configure the front panel LCD options and to set a user defined LCD string System Securit...

Page 35: ...mory configuration is installed If this field is set to disabled the default the system can support Non Uniform Memory architecture NUMA asymmetric memory configurations See General Memory Module Installation Guidelines on page 58 Table 2 4 CPU Information Screen Option Description 64 bit Specifies if the installed processor s support 64 bit extensions Core Speed Displays the clock speed of the pr...

Page 36: ...E CD ROM Controller Auto default Enables the integrated IDE controller When set to Auto each channel of the integrated IDE controller is enabled if IDE devices are attached to the channel and an external IDE controller is not detected NOTE This CD ROM option will not appear on this menu screen if your system does not include this optional device User Accessible USB Ports All Ports On default Enabl...

Page 37: ... Locked In this state you cannot change the system password using the System Password option and cannot be disabled at system start up by pressing Ctrl Enter To unlock the system password enter the setup password in the Setup Password field and then change the Password Status option to Unlocked In this state you can disable the system password at system start up by pressing Ctrl Enter and then cha...

Page 38: ...the password see Deleting or Changing an Existing System Password on page 40 If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password on page 123 Using the Sys...

Page 39: ...ain key combinations are not valid To erase a character when entering your password press Backspace or the left arrow key NOTE To escape from the field without assigning a system password press Enter to move to another field or press Esc at any time prior to completing step 5 4 Press Enter 5 To confirm your password type it a second time and press Enter The setting shown for the System Password ch...

Page 40: ...assword contact your network administrator 2 Enter the System Setup program by pressing F2 during POST 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked 4 When prompted type the system password 5 Confirm that Not Enabled is displayed for the System Password option If Not Enabled is displayed for the System Password option the system password has...

Page 41: ...th the following exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign a system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the Sys...

Page 42: ...NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl E when prompted after POST If your operating system begins to load before you press Crtl E allow the system to finish booting and then restart your system and try again BMC Setup Module Options For information...

Page 43: ...g fan modules Cooling shrouds Power supplies Expansion cards RAC card System memory Processors Diskette drive Optical drive Hard drives SAS controller card RAID battery External SAS tape drive External Fibre Channel device System battery Control panel assembly Fan interposer board Power distribution board Chassis intrusion switch SAS backplane board System board ...

Page 44: ...e authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge In Figure 3 1 the bezel system cover and cooling shrouds are removed to provide an interior view of the system NOTICE Do not remove the cooling shrou...

Page 45: ...controller card through a SAS backplane A removable drive carrier supports an optional diskette drive and optional optical drive Removing and Replacing the Optional Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Rotate the left end of the bezel away from the front panel 3 Unhook the right end of the bezel and pull the bezel away from the system 7 5 8 2 1 6 9 3 4 1 fan modules 4 2 ...

Page 46: ... inside the computer and protecting against electrostatic discharge CAUTION Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself Opening the System 1 Unless you are installing a hot plug component such as a cooling fan or hard disk drive turn off the system and attached peripherals and disconnect the system from the electrical ...

Page 47: ...eft and right edges of the system and offset it slightly towards the back of the system so that the pins on the inner edge of the cover are aligned with the chassis J hooks See Figure 3 3 3 Lower the cover onto the chassis and close the latch 4 Rotate the latch release lock in a clockwise direction to secure the cover 1 latch 2 latch release lock 3 J hooks 2 1 3 ...

Page 48: ...emove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTE The procedure for removing each individual fan module is the same 1 Open the system See Opening the System on page 46 2 Compress the two latches on the top of th...

Page 49: ...the system See Closing the System on page 47 Cooling Shrouds The three cooling shrouds direct airflow within the system Removing the Cooling Shrouds NOTICE Do not remove the cooling shrouds if the system is turned on The cooling shrouds must be installed to direct the airflow from the fans 1 First remove the top cooling shroud by using the finger holes to lift the shroud straight up from the syste...

Page 50: ...t down into the system The guides on the edges of the shroud fit into the corresponding slots in the sides of the chassis See Figure 3 5 2 Gently press down on the shroud until it is fully seated 3 Install the right shroud 4 Install the top shroud 1 left cooling shroud 2 finger holes 3 right cooling shroud 4 top cooling shroud 5 guide 6 slot 1 3 2 5 4 6 ...

Page 51: ...t voltages NOTICE Operating the system with only one power supply installed for extended periods of time can cause the system to overheat Removing a Power Supply 1 Disconnect the power cable from the power source and the power supply you intend to remove 2 Press the lever release latch then open the release lever and slide the power supply out of the chassis See Figure 3 6 NOTE You may have to unl...

Page 52: ...tem with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly see Figure 1 4 Expansion Cards Expansion Card Installation Guidelines Your system supports up to eight PCI Express PCIe expansion cards installed in connectors on the system boa...

Page 53: ...and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet SLOT 5 SLOT 7 SLOT 6 SLOT 2 SLOT 4 SLOT 3 SLOT 1 INTERNAL_ STORAGE RAC_CONN back of system front of system Table 3 1 Expansion Slots Slot Description SLOT 1 x4 lane width PCIe SLOT 2 x4 lane width ...

Page 54: ...er bracket See Figure 3 8 6 Install the expansion card a Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector on the system board NOTICE If you are installing a SAS RAID controller card do not press on the memory module when installing the card b Insert the card edge connector firmly into the expansion card connector until the car...

Page 55: ... Card CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electric...

Page 56: ... any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 46 4 Remove the cooling shrouds See Removing the Cooling Shrouds on page 49 5 Remove the plastic filler plug from the system back panel See Figure 1 3 6 Remove the storage controller card from the expansion slot labeled INTERNAL STORAGE a Disconnect all data cables from t...

Page 57: ... your Hardware Owner s Manual 15 Exit the System Setup program and reboot the system When the system boots the Remote Access Control Detected message displays and the option ROM and firmware information for the RAC displays Press Ctrl e to enter the RAC configuration screen See the RAC documentation for information on configuring and using the RAC System Memory You can upgrade your system memory t...

Page 58: ...terleaving option See Using the System Setup Program on page 31 General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following guidelines when configuring your system memory Memory modules must be installed in pairs beginning with DIMM1 and DIMM2 processor 1 DIMM5 and DIMM6 processor 2 DIMM9 and DIMM10 processor 3 and DIMM13 and DIMM14 processor 4 ...

Page 59: ...4 5 6 7 8 9 10 11 12 13 14 15 16 4GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 8 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 8 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 12 GB 1 GB 1 GB 512 MB 512 MB 1 GB 1 GB 512 MB 512 MB 1 GB 1 GB 512 MB 512 MB 1 GB 1 GB 512 MB 512 MB 16 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 ...

Page 60: ...dules by the card edges and avoid touching the components on the memory module 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 46 3 Remove the cooling shrouds See Removing the Cooling Shrouds on page 49 4 Locate the memory module sockets See Figure 6 2 5 Press the ejectors on the memory m...

Page 61: ...dules may not be installed properly Repeat step 2 through step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the system memory test in the system diagnostics See Running the System Diagnostics on page 117 Removing Memory Modules CAUTION Only trained service technicians are authorized to remove the system cover and access any of the compon...

Page 62: ...dell com 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 46 4 Remove the cooling shrouds See Removing the Cooling Shrouds on page 49 NOTICE When you remove the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommende...

Page 63: ... from the processor carefully rotate the heat sink in a clockwise then counterclockwise direction until it releases from the processor Do not pry the heat sink from the processor 9 Lift the heat sink off of the processor and set the heat sink upside down 10 Use a clean lint free cloth to remove any thermal grease from the surface of the processor shield 1 heat sink 2 heat sink retention lever 2 3 ...

Page 64: ...r up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins on the socket when removing the processor Bending the pins can permanently damage the socket and system board Installing a Processor 1 Unpack the new processor 2 Align the processor with the two socket keys on the socket See Figure 3 12 1 processor 2 socket cover remove if present before installing...

Page 65: ...eat sink use the heat sink that you removed in step 9 a If you receive a heat sink and pre applied thermal grease with your processor kit remove the protective sheet from the thermal grease layer on top of the heat sink See Figure 3 11 If you did not receive a replacement heat sink with your processor kit apply new thermal grease Using a clean lint free cloth remove the existing thermal grease fro...

Page 66: ...VRM for each processor Installing a VRM CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disco...

Page 67: ...Shrouds on page 50 10 Close the system See Closing the System on page 47 Removing a VRM CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge CAUTION The VRMs a...

Page 68: ... Remove the front bezel if attached See Removing and Replacing the Optional Front Bezel on page 45 3 To remove the drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 3 14 Figure 3 14 Removing and Installing the Diskette Optical Drive Carrier 4 Remove the optical drive or optical drive filler plate from the carrier a Loosen the thumbscrew on the latch ...

Page 69: ...15 Installing a Diskette Drive in the Drive Carrier 1 diskette optical drive carrier 2 alignment pins 3 diskette drive 4 retention spring 5 optical drive filler plate 6 interface board 7 plastic rivets 2 8 latch 9 thumbscrew 1 3 9 6 8 7 2 5 4 ...

Page 70: ...e Removing and Replacing the Optional Front Bezel on page 45 11 Reconnect the system and peripherals to their electrical outlets Installing an Optical Drive The optional slimline optical drive is mounted on a tray that slides into the front panel and connects to the controller on the system board through the SAS backplane NOTE DVD devices are data only 1 Turn off the system including any attached ...

Page 71: ...ck of the carrier using the two plastic rivets See Figure 3 16 7 Reinstall the latch and tighten the thumbscrew 8 Slide in the drive carrier until the tray snaps into place See Figure 3 14 9 Replace the front bezel if applicable See Removing and Replacing the Optional Front Bezel on page 45 10 Reconnect the system and peripherals to their electrical outlets 1 diskette optical drive carrier 2 optic...

Page 72: ...ou use only drives that have been tested and approved for use with the SAS backplane board You may need to use different programs than those provided with the operating system to partition and format the hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure When you format a high capacity hard drive allow enough time for the ...

Page 73: ...other end of the blank until it is fully inserted and latched Removing a Hot Plug Hard Drive 1 Remove the bezel See Removing and Replacing the Optional Front Bezel on page 45 2 From the RAID management software prepare the drive for removal and wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your SAS RAID controller documentation for inform...

Page 74: ...t plug drive installation See the documentation supplied with your operating system 1 Remove the bezel See Removing and Replacing the Optional Front Bezel on page 45 2 If a drive blank is present in the bay remove it See Removing a Drive Blank on page 73 3 Install the hot plug hard drive a Open the handle on the hard drive carrier b Insert the hard drive carrier into the drive bay until the carrie...

Page 75: ...the hard drive carrier with the connector end of the drive at the back See Figure 3 19 2 Viewing the assembly as shown in Figure 3 19 align the bottom rear screw hole on the hard drive with the hole labeled SAS on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the four screws to secure the hard drive to the ha...

Page 76: ...your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 46 3 Install the controller card in the expansion slot labeled INTERNAL_STORAGE For i...

Page 77: ... the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 46 3 Ground yourself by touching an unpainted metal surface on the ba...

Page 78: ...nformation about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 46 3 Ground yourself by touching an unpainted metal surface on the back of the system unpack the drive and compare the jumper and ...

Page 79: ...ect Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 5 Remove the system battery See Figure 3 2...

Page 80: ...on 15 Enter the System Setup program and if the time and date are still incorrect see Getting Help on page 129 for instructions on obtaining technical assistance Control Panel Assembly Service Only Procedure Removing the Control Panel CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Gu...

Page 81: ...el assembly display module into the chassis cutout and secure it with the two Torx screws 2 Affix the control panel label to the display module 3 Install the control panel board in the system chassis and secure with the three Torx screws See Figure 3 22 4 Connect the display module cable to the control panel board See Figure 3 22 5 Connect the control panel cable to the control panel board and sec...

Page 82: ...the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 46 NOTICE To prevent damage to the drives and backplane you must remove the SAS drives and diskette optical drive carrier from the system before removing the backplane You must note the number of each hard drive and temporarily label them before removal so that ...

Page 83: ...puter and protecting against electrostatic discharge 1 Slip the two securing tabs on the fan interposer board into the two slots on the side of the fan bay See Figure 3 23 2 Secure the fan interposer board with the two screws 3 Reinstall the SAS backplane See Installing the SAS Backplane on page 89 4 Install the fans See Replacing a Cooling Fan on page 49 5 Install the optical drive diskette drive...

Page 84: ... to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 46 3 Remove ...

Page 85: ...tatic discharge 1 Position the three retention slots on the power distribution board with the three retention tabs on the bottom of the chassis See Figure 3 24 2 Secure the power distribution board with the seven screws 3 Install the system board See step 3 through step 14 in Installing the System Board 4 Install the power supplies See Replacing a Power Supply on page 52 5 Close the system See Clo...

Page 86: ...em and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 46 3 Remove the top cooling shroud See Removing the Cooling Shrouds on page 49 4 If present remove the heat sink from processor 4 See Processors on page 62 5 Disconnect the intrusion switch cable from its system board connector See Figure 3 25 6 Grasp the intrusion swit...

Page 87: ... Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 If applicable remove the bezel See Removing and Replacing the Optional Front Bezel on page 45 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 46 ...

Page 88: ...ny farther pull the backplane toward the back of the system to remove it from the retention hooks c Lift the board out of the system being careful to avoid damaging components on the face of the board d Place the SAS backplane face down on a work surface Figure 3 26 Removing and Installing the SAS Backplane 1 retention pin 2 SAS backplane 3 control panel cable connector 4 installation alignment sl...

Page 89: ... carrier Slide the drive carrier into its drive bay and press in the release latch SeeFigure 3 14 6 Install the cooling shrouds See Replacing the Cooling Shrouds on page 50 7 Close the system See Closing the System on page 47 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Service Only Procedure Removing the System Board CAUTIO...

Page 90: ...lift up the crossbar and remove it See Figure 3 27 Figure 3 27 Removing and Installing the Chassis Crossbar 10 Disconnect all data interface cables the chassis intrusion switch cable and the RAID battery cable if applicable from the system board 11 Disconnect the power distribution cable harness from the system board The power distribution cable harness and the side of the chassis have Velcro pads...

Page 91: ...tion Cable Harness 12 Remove the RAID battery compartment a Lift the snap lever and gently pull the RAID battery compartment straight up See Figure 3 29 b Lift the battery compartment away from the side of the chassis 1 power distribution cable harness 2 Velcro pads 2 1 2 ...

Page 92: ...hen slide the system board toward the front of the chassis until it stops See Figure 3 30 b Slowly and evenly lift the system board above the retention hooks ensuring that the system board is clear of all retention hooks then evenly lift up the left side of the system board See Figure 3 30 c Lift the system board out of the chassis left side first 1 securing tabs 2 2 securing slots 2 3 RAID batter...

Page 93: ...t electrostatic discharge 1 Transfer the processors to the new system board See Figure 6 2 for the location of the system board connectors NOTE Do not install the heat sinks at this time 2 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules on page 61 and Installing Memory Modules on page 60 3 Install the new system board a Lower the right...

Page 94: ... CONTROL_PANEL connector to the SAS backplane interface connector SAS A data cable from controller card connector 0 connector to the SAS A backplane connector SAS B data cable from controller card connector 1 to the SAS B backplane connector if applicable SAS power cable to the SAS backplane power connector Chassis intrusion switch cable to the system board intrusion switch connector 6 Install the...

Page 95: ...See Installing a Hot Plug Hard Drive on page 74 15 Close the system See Closing the System on page 47 16 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 17 Replace the bezel See Removing and Replacing the Optional Front Bezel on page 45 ...

Page 96: ...96 Installing System Components ...

Page 97: ...en during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the front panel LCD See LCD Status Messages on page 16 An error message displayed on the monitor See System Messages on page 24 Alert messages from the systems management software See the systems management software ...

Page 98: ...rovides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections on page 99 Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation ...

Page 99: ...he connector on the expansion card not to the system s integrated video connector To verify that the monitor is connected to the correct video connector turn off the system and wait for 1 minute then connect the monitor to the other video connector and turn the system on again 3 Determine whether the system has monitors attached to both the front and back video connectors The system supports only ...

Page 100: ... the problem is not resolved see Getting Help on page 129 Troubleshooting the Mouse Problem System message indicates a problem with the mouse Mouse is not functioning properly Action 1 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 4 2 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 31 I...

Page 101: ...rial I O Device Troubleshooting a Serial I O Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial d...

Page 102: ... Diagnostics on page 117 2 Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 16 If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC documentation Change the autonegotiation setting if possible Use an...

Page 103: ... the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 129 7 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 53 8 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 117...

Page 104: ... or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program on page 31 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter th...

Page 105: ... power supply See Power Supplies on page 51 3 Ensure that the power supply is properly installed by removing and reinstalling it See Power Supplies on page 51 NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly S...

Page 106: ...UTION The cooling fans are hot pluggable To maintain proper cooling while the system is on only replace one fan at a time 3 Locate the faulty fan indicated by the LCD panel the diagnostic software or the fan indicator that is blinking amber For the identification number of each fan see Figure 3 4 4 Ensure that the faulty fan s power cable is firmly attached to the fan power connector For a hot plu...

Page 107: ...als and disconnect the system from the electrical outlet 5 Open the system See Opening and Closing the System on page 46 6 Ensure that the memory banks are populated correctly See General Memory Module Installation Guidelines on page 58 If the memory modules are populated correctly continue to the next step 7 Reseat the memory modules in their sockets See Installing Memory Modules on page 60 8 Clo...

Page 108: ...l Front Bezel on page 45 3 Remove the diskette optical drive carrier and ensure that the diskette drive cable is securely attached Reinstall the diskette optical drive carrier making sure it is fully inserted and properly seated in the system chassis See Figure 3 14 4 Run the appropriate online diagnostic test to see whether the diskette drive works correctly If it does not proceed to the next ste...

Page 109: ... to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Try using a different CD or DVD that you know works properly 2 Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using t...

Page 110: ... system has a SAS RAID controller card perform the following steps a Restart the system and press Ctrl C to enter the host adapter configuration utility program See the documentation supplied with the controller card for information about the configuration utility b Ensure that the hard drive has been configured correctly c Exit the configuration utility and allow the system to boot to the operati...

Page 111: ... or SAS RAID controller performs incorrectly or not at all Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run th...

Page 112: ...ive tape drive Defective tape cartridge Missing or corrupted tape backup software or tape drive device driver Defective SAS controller Action 1 Remove the tape cartridge you were using when the problem occurred and replace it with a tape cartridge that you know works 2 Ensure that the device drivers for the tape drive are installed and are configured correctly 3 Run the appropriate online diagnost...

Page 113: ... system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Running the System Diagnostics on page 117 2 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 3 Open t...

Page 114: ...components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 117 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the syste...

Page 115: ...lose the system See Opening and Closing the System on page 46 12 Run the appropriate online diagnostic test If the tests complete successfully replace processor 1 See Getting Help on page 129 If the test fails see Getting Help on page 129 ...

Page 116: ...116 Troubleshooting Your System ...

Page 117: ...fy the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell PowerEdge Diagnostics User s Guide System Diagnostics Features The s...

Page 118: ...diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the M...

Page 119: ...tervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the C...

Page 120: ...120 Running the System Diagnostics ...

Page 121: ... basic information on jumpers and switches and describes the connectors on the various boards in the system System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings NOTE To access the jumpers remove the cooling shrouds See Removing the Cooling Shrouds on page 49 ...

Page 122: ...on 1 PSWD_EN default The password feature is enabled The password feature is disabled 2 NVRAM_CLR default The configuration settings are retained at system boot The configuration settings are cleared at the next system boot NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 155 ...

Page 123: ...om the password jumper See Figure 6 1 to locate the password jumper on the system board 5 Close the system 6 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug ...

Page 124: ...ectors See Figure 6 2 and Table 6 2 for the location and description of the system board connectors Figure 6 2 System Board Connectors 1 2 3 13 14 12 11 4 5 6 7 8 9 10 15 16 17 18 19 20 21 22 23 24 25 26 27 28 33 32 31 30 29 38 35 36 37 34 40 39 ...

Page 125: ...le 13 RAC_CONN2 Connector for the 50 pin RAC cable 14 CPU 1 Processor 1 connector 15 DIMM 1 Memory module connector slot 1 16 DIMM 2 Memory module connector slot 2 17 DIMM 3 Memory module connector slot 3 18 DIMM 4 Memory module connector slot 4 19 DIMM 9 Memory module connector slot 9 20 DIMM 10 Memory module connector slot 10 21 DIMM 11 Memory module connector slot 11 22 DIMM 12 Memory module co...

Page 126: ...35 DIMM 5 Memory module connector slot 5 36 DIMM 6 Memory module connector slot 6 37 DIMM 7 Memory module connector slot 7 38 DIMM 8 Memory module connector slot 8 39 BATTERY Connector for the 3 0 V coin battery 40 CONTROL_PANEL Control panel cable connector Table 6 2 System Board Connectors continued Connector Label Description NOTE For the full name of an abbreviation or acronym used in this tab...

Page 127: ...ard Connectors Figure 6 3 shows the location of the connectors on the backplane board Figure 6 3 SAS Backplane Board Connectors 3 4 2 1 5 6 1 SAS A 2 data interface 3 power 4 control panel on front of board 5 SAS B 6 installation alignment slot ...

Page 128: ...128 Jumpers and Connectors ...

Page 129: ...em may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Su...

Page 130: ...ur touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can ca...

Page 131: ...dit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the test...

Page 132: ...tem before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available CAUTION Before servicing any components inside your computer see your P...

Page 133: ...ician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Description of problem and troubleshooting procedures yo...

Page 134: ...ntact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City International Access Code Country Code City Code Departmen...

Page 135: ...ctus Technical Support XPS toll free 1300 790 877 General Support 13DELL 133355 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Car...

Page 136: ... Website www dell com bo E mail la techsupport dell com General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br E mail BR TechSupport dell com Customer Care and Tech Support 0800 90 3355 Technical Support Fax 51 2104 5470 Customer Care Fax 51 2104 5480 Sales 0800 722 3498 British Virgin Islands General Support toll free 1 866 2...

Page 137: ... 800 847 4096 Hardware Warranty Phone Support small med large business government toll free 1 800 387 5757 Hardware Warranty Phone Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman...

Page 138: ...58 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government a...

Page 139: ...me Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com General Support 1 800...

Page 140: ...ode 00 Country Code 33 City Codes 1 4 Website support euro dell com Home and Small Business Technical Support for XPS 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technic...

Page 141: ... 7320 Switchboard 069 9792 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsuppor...

Page 142: ...ccounts 00852 3416 0907 Global Customer Programs 00852 3416 0908 Medium Business Division 00852 3416 0912 Home and Small Business Division 00852 2969 3105 India Website support ap dell com E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support XPS computers 0802 506 8033 or toll free 1800 425 2066 Technical Support portables desktops s...

Page 143: ...neral Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care dial within U K only 0870 907 4499 U K Sales dial within U K only 0870 907 4000 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax...

Page 144: ...port Dell PowerApp Dell PowerEdge Dell PowerConnect and Dell PowerVault toll free 0120 198 498 Technical Support outside of Japan PowerApp PowerEdge PowerConnect and PowerVault 81 44 556 4162 Technical Support projectors PDAs printers routers toll free 0120 981 690 Technical Support outside of Japan projectors PDAs printers routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order...

Page 145: ...stomer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Country Code 853 Technica...

Page 146: ...on Sales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 E mail la techsupport dell com Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat E mail la techsupport dell com General Suppo...

Page 147: ...te support ap dell com E mail support ap dell com contactus Technical Support XPS toll free 0800 335 540 General Support 0800 441 567 Nicaragua E mail la techsupport dell com General Support 001 800 220 1377 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS 815 35 043 Technical Support for all other Dell products 671 16882 Relationa...

Page 148: ...300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico E mail la techsupport dell com General Support 1 877 537 3355 St Kitts and Nevis Website www dell com kn E mail la techsupport dell com General Support toll free 1 866 540 3355 St Lucia Website www dell com lc E mail la techsupport dell com General Support toll free 1 866 464 4352 St Vincent and the Grenadines Websi...

Page 149: ... 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_supp...

Page 150: ...r Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 020 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS 0848 33 88 57 Technical Support Home and Small...

Page 151: ...Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Care toll free 1800 006 007 option 7 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com G...

Page 152: ...ustomer Care 01344 373 186 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Technical Support Technical Support for XPS computers only 0870 366 4180 Technical Support Corporate Preferred Accounts PCA 1000 employees 0870 908 0500 Technical Support for all other products 0870 353 0800 General Home and Small Busin...

Page 153: ...siness Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 335...

Page 154: ...oll free 1 877 702 4360 Venezuela Website www dell com ve E mail la techsupport dell com General Support 0800 100 4752 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers ...

Page 155: ...sh memory chip The BIOS controls the following Communications between the processor and peripheral devices Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller boo...

Page 156: ...uration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch ...

Page 157: ...rs are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circui...

Page 158: ...lso bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot r...

Page 159: ...and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement A memory address space of 16 MB to 4 GB Multitasking Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems ...

Page 160: ...e space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit boa...

Page 161: ...nclude memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics r...

Page 162: ...162 Glossary ...

Page 163: ...ing Dell 134 control panel assembly installing 81 removing 80 cooling fan removing 48 replacing 49 troubleshooting 106 cooling shroud removing 49 replacing 50 cover closing 47 opening 46 D Dell contacting 133 134 diagnostic messages 30 diagnostics advanced testing options 118 testing options 118 when to use 118 DIMMs See memory modules DIMMs diskette drive drive carrier 69 installing 68 troublesho...

Page 164: ...sink 63 memory modules 60 optical drive 70 power distribution board 85 processor 62 64 RAC card 56 RAID battery 76 SAS backplane board 89 SAS controller 76 VRM 66 IRQs avoiding conflicts 98 line assignments 98 J jumpers system board 121 K keyboard troubleshooting 100 keystrokes RAC features 10 startup 10 system setup program 31 M memory modules DIMMs configuring 58 installing 60 memory modules DIM...

Page 165: ... SAS controller 76 system board 89 VRM 67 replacing cooling fan 49 cooling shroud 50 power supply 52 processor 62 RAID battery 76 system battery 78 S safety 97 SAS backplane board connectors 127 installing 89 removing 87 SAS controller troubleshooting 111 SAS controller board RAID battery 76 SAS controller card installing 76 removing 76 SAS hard drive See hard drives SAS SATA SATA hard drive See h...

Page 166: ...ubleshooting continued damaged system 103 diskette drive 108 expansion cards 113 external connections 99 hard drive 110 keyboard 100 memory 106 mouse 100 NIC 102 optical drive 109 power problems 98 power supplies 105 processors 114 SAS RAID controller card 111 serial I O device 101 start up routine 97 system cooling 105 tape drive 112 USB device 101 video 99 wet system 103 U USB device back panel ...

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