Dell EMC XC Core XC750xa Installation And Service Manual Download | Manualshive

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background image

Table 4. Right control panel (continued)

Ite

m

Indicator or button

Icon

Description

NOTE:

Press the power button to gracefully shut down the ACPI-

compliant operating system.

2

USB 2.0-compliant port

The USB port is a 4-pin connector and 2.0-compliant. This port enables
you to connect USB devices to the system.

3

iDRAC Direct port
(Micro-AB USB)

The iDRAC Direct port (Micro-AB USB) enables you to access the iDRAC
Direct Micro-AB features. For more information, see the

iDRAC User's

Guide

available at

https://www.dell.com/idracmanuals

.

NOTE:

You can configure iDRAC Direct by using a USB to micro USB

(type AB) cable, which you can connect to your laptop or tablet. Cable
length should not exceed 3 feet (0.91 meters). Performance could be
affected by cable quality.

4

VGA port

Enables you to connect a display device to the system.

Rear view of the system

Figure 5. Rear view of the system

Table 5. Rear view of the system

Item

Ports, panels, or

slots

Icon

Description

1

PCIe expansion card
riser 1 blank

N/A

Enables you to connect paddle card to support front GPU riser modules. For
more information on the expansion cards supported on your system, see the

Expansion card installation guidelines

section.

2

BOSS S2 module
(optional)

N/A

This slot supports the BOSS S2 module.

3

Rear handle

N/A

To lift the system.

4

PCIe expansion card
riser 2 (slot 3 and
slot 6)

N/A

The expansion card riser enables you to connect PCI Express expansion
cards. For more information on the expansion cards supported on your
system, see

Expansion card installation guidelines

section.

5

PCIe expansion card
riser 3 (slot 4 and
slot 5)

N/A

The expansion card riser enables you to connect PCI Express expansion
cards. For more information on the expansion cards supported on your
system, see

Expansion card installation guidelines

section.

6

USB 2.0 port (1)

This port is USB 2.0-compliant.

7

PCIe expansion card
riser 4 blank

N/A

Enables you to connect paddle card to support front GPU riser modules.
For more information on the expansion cards supported on your system, see

Expansion card installation guidelines

section.

8

Power supply unit
(PSU 2)

For more information about the PSU configurations, see the

Dell EMC XC

Core XC750xa Technical Specifications

on the product documentation page.

Dell EMC XC Core XC750xa system overview

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Summary of Contents for EMC XC Core XC750xa

Page 1: ...Dell EMC XC Core XC750xa Installation and Service Manual September 2021 Rev 1 0 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...firmware 20 Options to download and install OS drivers 21 Downloading drivers and firmware 21 Chapter 4 Minimum to POST and system management configuration validation 22 Minimum configuration to POST 22 Configuration validation 22 Error messages 23 Chapter 5 Installing and removing system components 24 Safety instructions 24 Before working inside your system 25 After working inside your system 25 ...

Page 4: ...ane 51 Removing a NVMe connector blank 52 Installing a NVMe connector blank 52 Cable routing 53 System memory 56 System memory guidelines 56 General memory module installation guidelines 57 Intel Persistent Memory 200 series BPS installation guidelines 58 Removing a memory module 62 Installing a memory module 63 Processor and heat sink module 64 Removing the processor 64 Installing the processor 6...

Page 5: ...11 Removing a power supply unit 111 Installing a power supply unit 112 Trusted Platform Module 113 Upgrading the Trusted Platform Module 113 Initializing TPM for users 114 Initializing the TPM 2 0 for users 114 System board 115 Removing the system board 115 Installing the system board 116 Restoring the system using Easy Restore 118 LOM card and rear I O board 118 Removing the LOM card and rear I O...

Page 6: ...7 Power supply unit indicator codes 137 Drive indicator codes 139 Using system diagnostics 140 Dell Embedded System Diagnostics 140 Chapter 9 Getting help 141 Recycling or End of Life service information 141 Contacting Dell Technologies 141 Accessing system information by using QRL 141 Quick Resource Locator for XC Core XC750xa system 142 Receiving automated support with SupportAssist 142 Chapter ...

Page 7: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ...rives in this document unless specified otherwise CAUTION Do not install GPUs network cards or other PCIe devices on your system that are not validated and tested by Dell Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty Topics Front view of the system Rear view of the system Inside the system Locating the Express Service Code and Service Ta...

Page 9: ...ll drives that are supported on your system NOTE For more information see the Dell EMC XC Core XC750xa Technical Specifications on the product documentation page 3 Right control panel N A Contains the power button USB port iDRAC Direct micro port and the iDRAC Direct status LED 4 Information tag N A The Information tag is a slide out label panel that contains system information such as Service Tag...

Page 10: ...d various system level diagnostic error information that can be used in troubleshooting the system You can access system inventory Dell Lifecycle Controller logs or system logs system health status and also configure iDRAC BIOS and networking parameters You can also launch the virtual Keyboard Video and Mouse KVM viewer and virtual Kernel based Virtual Machine KVM on a supported mobile device For ...

Page 11: ...t GPU riser modules For more information on the expansion cards supported on your system see the Expansion card installation guidelines section 2 BOSS S2 module optional N A This slot supports the BOSS S2 module 3 Rear handle N A To lift the system 4 PCIe expansion card riser 2 slot 3 and slot 6 N A The expansion card riser enables you to connect PCI Express expansion cards For more information on...

Page 12: ... system ID on or off To reset iDRAC press and hold the button for more than 16 seconds NOTE To reset iDRAC using system ID ensure that the system ID button is enabled in the iDRAC setup If the system stops responding during POST press and hold the system ID button for more than 5 seconds to enter the BIOS progress mode 13 OCP NIC port optional N A This port supports OCP 3 0 The NIC ports are integ...

Page 13: ... fan 7 GPU riser module right 8 Service tag 9 GPU riser module left 10 Cooling fan cage assembly 11 Cable access latch 12 Riser 2 cage 13 Power supply unit PSU 2 14 Riser 3 cage Locating the Express Service Code and Service Tag The unique Express Service Code and Service Tag are used to identify the system Dell EMC XC Core XC750xa system overview 13 ...

Page 14: ...ss Service Code and Service tag 1 Information tag front view 2 Information tag back view 3 iDRAC MAC address and iDRAC secure password label 4 Service Tag Express Service Code QRL label The Mini Enterprise Service Tag MEST label is located on the rear of the system that includes Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to r...

Page 15: ...Figure 9 Memory information and system board connectors Figure 10 Cabling overview Figure 11 System tasks Figure 12 Heat sink Dell EMC XC Core XC750xa system overview 15 ...

Page 16: ...Figure 13 BOSS S2 Figure 14 Electrical overview Figure 15 Configuration and layout 16 Dell EMC XC Core XC750xa system overview ...

Page 17: ... available at https i dell com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information that is listed below Specific details about rail types and their functionalities Rail adjustability range for various types of rack mounting flanges Rail depth with and without cable management accessories Types of racks supported for various ...

Page 18: ...vailability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first configure the network settings based on your network infrastructure The network settings option is set to DHCP by default NOTE For stati...

Page 19: ...rticle sln308699 OME Modular Dell OpenManagement Enterprise Modular User s Guide at https www dell com openmanagemanuals Dell OpenManage Enterprise Dell OpenManage Enterprise Modular Documentation NOTE To access iDRAC ensure that you connect the ethernet cable to the iDRAC dedicated network port or use iDRAC Direct port by using the USB cable You can also access iDRAC through the shared LOM mode i...

Page 20: ...ated Dell Remote Access Controller User s Guide at https www dell com idracmanuals or for system specific Integrated Dell Remote Access Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest documentation version see KB article at https www dell com support ...

Page 21: ...ct Support page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest documentation version see https www dell com support article sln308699 Downloading drivers and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser ...

Page 22: ...ons stored in a table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Table 10 Configuration validation error Error Description Possible cause and recommendations Example Conf...

Page 23: ...the message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hardware Config Severity Critical Trap EventID 2329 Table 12 Error message HWC8011 Error code HW...

Page 24: ...pt to lift the system by yourself CAUTION Ensure to have two or more people to lift the system horizontally from the box and place it on a flat surface rack lift or into the rails WARNING Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock WARNING Do not operate the system without the cover for a duration exceeding five minutes Operating t...

Page 25: ...y guidelines listed in the Safety instructions Steps 1 Power off the system and all attached peripherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 If applicable remove the system from the rack For more information see the Rail Installation Guide relevant to your rail solutions at https www dell com poweredgemanuals 4 Remove the system cover After working i...

Page 26: ...nding Optional front bezel NOTE LCD panel is optional on the front bezel If the front bezel has an LCD panel see LCD panel section Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Keep the bezel key handy NOTE The bezel key is part of the LCD bezel package Ste...

Page 27: ...he LCD bezel package Steps 1 Align and insert the tabs on the bezel into the slots on the system 2 Press the bezel until the release button clicks in place 3 Lock the bezel Figure 20 Installing the front bezel System cover Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Power off the system and any attached peripherals 3 Disconnect the sys...

Page 28: ... the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system and slide the system cover 2 Close the system cover release latch 3 Using a...

Page 29: ... Removing the drive backplane cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Press the blue tab and slide the drive backplane cover 2 Lift the drive backplane cover from the system Installing and removing system components 29 ...

Page 30: ... the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the drive backplane cover with the guide slots on the system 2 Slide the drive backplane cover to the front of the system until the drive backplane cover fits into place 30 Installing and removing system components ...

Page 31: ...Figure 24 Installing the drive backplane cover Next steps 1 Follow the procedure listed in After working inside your system Installing and removing system components 31 ...

Page 32: ...structions 2 Follow the procedure listed in Before working inside your system 3 Remove the cables from the air shroud notch place them on other shroud and opposite way Steps 1 Press the latch on the air shroud NOTE To remove left air shroud press the latch on right air shroud and the opposite way 2 Hold the edges of the air shroud and lift the air shroud out of the system Figure 25 Removing the le...

Page 33: ...y instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the cables from the air shroud notch place them on other shroud and opposite way Steps 1 Align the slot on the air shroud with the tab on the left or right air shroud 2 Lower the air shroud into the system until it is firmly seated Installing and removing system components 33 ...

Page 34: ...ht air shroud Next steps 1 Insert the cables into the air shroud notch Black cable goes to black air shroud notch and gray cables goes to gray air shroud notch 2 Follow the procedure listed in After working inside your system 34 Installing and removing system components ...

Page 35: ...System with liquid cooling configuration must have air shroud blank installed for proper thermal management Figure 29 Removing the air shroud blank Next steps 1 Replace the air shroud blank Installing the air shroud blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the cables from the air...

Page 36: ...ocedure listed in Before working inside your system 3 If installed remove the air shroud 4 Disconnect the cables from system board that pass through the cooling fan cage assembly cable latch 5 Open cable access latch to remove the cables and place them towards system front Steps 1 Lift the blue release levers to unlock the cooling fan cage assembly from the system 2 Hold the release levers and lif...

Page 37: ...ow the procedure listed in Before working inside your system 3 If installed Remove the air shroud 4 Disconnect the cables from system board that pass through the cooling fan cage assembly 5 Open cable access latch to remove the cables and place them towards system front 6 If opened close the cable side wall brackets on the system Steps 1 Align the guide rails on the cooling fan cage assembly with ...

Page 38: ...w the procedure listed in After working inside your system Removing a cooling fan Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps Press the orange release tab and lift the cooling fan to disconnect the fan from the connector on the system board WARNING Ensure not to tilt or rotate the cooling fa...

Page 39: ...s listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps Align and slide the cooling fan into the cooling fan cage assembly until the fan clicks into place NOTE The air flow arrow on the cooling fan must face towards rear side of the system Installing and removing system components 39 ...

Page 40: ...de your system 3 If required remove the drive backplane cover 4 If installed remove the air shroud 5 Remove the cooling fan cage assembly NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Press the blue side tabs to release the side wall cable holder NO...

Page 41: ...e drive backplane cover 4 If installed remove the air shroud 5 Remove the cooling fan cage assembly NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Align the guide slots on the side wall bracket with the guides on the system and slide until the cover ...

Page 42: ... in the After working inside your system Drives Removing a drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots Steps Press the release button and slide the drive blank out of the drive slot 42 Installing and removing system c...

Page 43: ...low the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel Steps Slide the drive blank into the drive slot until the release button clicks into place Figure 38 Installing a drive blank Next steps 1 If removed replace the front bezel Installing and removing system components 43 ...

Page 44: ... configured correctly to support drive removal and insertion CAUTION To prevent data loss ensure that your operating system supports drive installation For more information about the drives installation or uninstallation requirements see the operating system s user guide Steps 1 Press the release button to open the drive carrier release handle 2 Holding the drive carrier release handle slide the d...

Page 45: ...tructions 2 Remove the drive carrier Steps 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE When installing a drive into the drive carrier ensure that the screws are torqu...

Page 46: ...TION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system NOTE When a replacement hot swappable drive is installed while the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank Any data on the replacement drive is immediately lost once the drive is ...

Page 47: ... procedure listed in Before working inside your system 3 Remove the drive backplane cover 4 Disconnect all the cables from rear mounting front PERC module observe the cable routing Steps 1 Using a Phillips 2 screwdriver loosen the captive screws on the rear mounting front PERC module 2 Slide out the rear mounting front PERC module to disengage from the connector on the drive backplane Installing a...

Page 48: ...cables from rear mounting front PERC module observe the cable routing Steps 1 Align the connectors and guide slots on the rear mounting front PERC module with the connectors and guide pins on the drive backplane 2 Slide in the rear mounting front PERC module until the module is connected to the drive backplane 3 Using a Phillips 2 screwdriver tighten the captive screws on the rear mounting front P...

Page 49: ...r 3 Follow the procedure listed in After working inside your system Drive backplane Drive backplane Depending on your system configuration the drive backplane supported is listed here Table 13 Supported backplane options System Supported hard drives options XC Core XC750xa 2 5 inch x 8 Universal backplane Figure 45 8 x 2 5 inch universal drive backplane 1 BP_PWR_CTRL 2 BP_DST_SA1 PERC to backplane...

Page 50: ...o remove the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the drive backplane cover 4 Remove all drives 5 If required remove NVMe connector blank 6 If installed remove the rear mounting front PERC module 7 Disconnect the drive backplane cables from t...

Page 51: ...ped Steps 1 Align the slots on the drive backplane with the guides on the system 2 Slide and lower the drive backplane into the guides and ensure that the bottom of the drive backplane is engaged with the system metal hooks 3 Route the cables properly through the cable guide Figure 47 Installing the drive backplane Next steps 1 Connect the drive backplane cables to the connector on the system boar...

Page 52: ...ation Steps Press the release tab and remove the NVMe connector blank from the drive backplane Figure 48 Removing a NVMe connector blank Next steps 1 Replace the NVMe drive blank Installing a NVMe connector blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Remove all drives 3 Remove the drive backplane cover 4 If required remove the drive backplane CAUTION NVMe...

Page 53: ...Replace the drive backplane 3 Install all drives 4 Replace the drive backplane cover Cable routing Figure 50 Front GPU power cables Table 14 Front GPU power cables From To R4_PAD_PWR R4 paddle card power connector J_36 GPU riser module power connector Installing and removing system components 53 ...

Page 54: ... system board PCIe_1 BOSS S2 module signal connector SIG_PWR_1 system board power connector BP_PWR_1 backplane power connector Riser 4 paddle R4 paddle card on Riser 4 slot Riser_DST_PA2 GPU riser module signal connector and Riser_DST_PB2 GPU riser module signal connector SL1_CPU2_PB1 signal connector on system board Riser_DST_PB1 GPU riser module signal connector SL2_CPU2_PA1 signal connector on ...

Page 55: ...ddle card on Riser 3 slot BP_DST_PA1 backplane signal connector and BP_DST_PB1 backplane signal connector SL7_CPU1_PA5 signal connector on system board BP_DST_PA2 backplane signal connector Figure 53 8 x 2 5 inch SAS SATA with 4 universal slots and fPERC Installing and removing system components 55 ...

Page 56: ...t Memory 200 series BPS System memory holds the instructions that are started by the processor Your system memory is organized into eight channels per processor two memory sockets per channel 16 memory sockets per processor and 32 memory sockets per system Figure 54 Memory channels Memory channels are organized as follows Table 18 Memory channels Processor Channel A Channel B Channel C Channel D C...

Page 57: ...Maximum supported DIMM speed of the processors Maximum supported speed of the DIMMs NOTE MT s indicates DIMM speed in MegaTransfers per second NOTE FRM NUMA is supported The system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for installing memory modules All DIMMs m...

Page 58: ...e DIMM should always be populated in the first slot in that channel white slot If a Intel Persistent Memory 200 series BPS and a DDR4 DIMM are populated on the same channel always plug Intel Persistent Memory 200 series BPS on second slot black slot If the Intel Persistent Memory 200 series BPS is configured in Memory Mode the recommended DDR4 to Intel Persistent Memory 200 series BPS capacity rat...

Page 59: ...7 8 Processor2 B1 2 3 4 5 6 7 8 Processor1 A9 10 11 12 13 14 15 16 Processor2 B9 10 11 12 13 14 15 16 Configuration 6 12 x RDIMMs 2 x Intel Persistent Memory 200 series BPS Processor1 A1 2 3 4 5 6 7 8 9 10 11 12 15 16 Processor2 B1 2 3 4 5 6 7 8 9 10 11 12 15 16 Processor1 A5 6 Processor2 B5 6 NOTE There are limited configurations available for dual socket servers with only one processor populated...

Page 60: ... Total PM Capacity GB Supported Modes 6 1 16 128 96 128 AD 6 1 32 128 192 128 AD 6 1 64 128 384 128 AD 6 1 128 128 768 128 AD 6 1 16 256 96 256 AD 6 1 32 256 192 256 AD 6 1 64 256 384 256 AD 6 1 128 256 768 256 AD 6 1 256 256 1536 256 AD 6 1 16 512 96 512 AD 6 1 32 512 192 512 AD 6 1 64 512 384 512 AD 6 1 128 512 768 512 AD Table 24 Intel Persistent Memory 200 series BPS Configuration 3 8 x RDIMMs...

Page 61: ...andard Memory Capacity GB Total PM Capacity GB Supported Modes 8 4 16 128 128 512 MM or AD 8 4 32 128 256 512 AD 8 4 64 128 512 512 AD 8 4 128 128 1024 512 AD 8 4 16 256 128 1024 MM or AD 8 4 32 256 256 1024 MM or AD 8 4 64 256 512 1024 AD 8 4 128 256 1024 1024 AD 8 4 256 256 2048 1024 AD 8 4 16 512 128 2048 MM or AD 8 4 32 512 256 2048 MM or AD 8 4 64 512 512 2048 MM or AD 8 4 128 512 1024 2048 A...

Page 62: ...IMMs Total No of Intel Persistent Memory 200 series BPS DIMMs 1 R LRDIMM capacity GB 1 Intel Persistent Memory 200 series BPS capacity GB Total Standard Memory Capacity GB Total PM Capacity GB Supported Modes 12 2 16 128 192 256 AD 12 2 32 128 384 256 AD 12 2 64 128 768 256 AD 12 2 128 128 1536 256 AD 12 2 16 256 192 512 AD 12 2 32 256 384 512 AD 12 2 64 256 768 512 AD 12 2 128 256 1536 512 AD 12 ...

Page 63: ...ate memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 If a memory module is installed in the socket remove it 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket NOTE Ensure the socket ejector latches are ...

Page 64: ... memory 4 If the System Memory Size is incorrect one or more of the memory modules may not be installed properly Ensure that the memory modules are firmly seated in their sockets 5 Run the system memory test in system diagnostics Processor and heat sink module Removing the processor Prerequisites WARNING Remove the processor from processor and heat sink module PHM only if you are replacing the pro...

Page 65: ... lever Figure 57 Lift up the TIM break lever 4 Using your thumb and index finger first hold the retaining clip release tab at the pin 1 connector pull out the tip of the release tab and then lift the retaining clip partially from the heat sink NOTE Ensure to return the TIM break lever back to its original position 5 Repeat the above procedure at the remaining three corners of the retaining clip 6 ...

Page 66: ...ce the processor in the processor tray NOTE Ensure the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor 2 Place the retaining clip on top of the processor in the processor tray aligning pin 1 indicator on the processor NOTE Ensure the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the retaining clip on th...

Page 67: ...or is securely latched to the retaining clip Figure 60 Press the retaining clip on the four sides 4 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 5 Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral design on the bottom of the heat sink Installing and removing system components ...

Page 68: ...ermal grease syringe is intended for single use only Dispose the syringe after you use it Figure 61 Applying thermal grease 6 For new heat sink remove the Thermal Interface Material TIM protective film from the base of heat sink Figure 62 Removing the Thermal Interface Material TIM protective film 68 Installing and removing system components ...

Page 69: ...ng clip Figure 63 Installing the heat sink onto the processor Next steps 1 Install the heat sink module or Install the liquid cooling module 2 Replace the air shroud 3 Follow the procedure listed in After working inside your system Expansion cards and expansion card risers NOTE A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing I...

Page 70: ... with 6x FH 2x LP and without NVbridge R2A 3 and 6 Processor 1 and 2 Full height Half length x16 x16 R3B 4 and 5 Processor 2 Full height Half length x8 x8 GPU riser module right with R1 paddle card 33 and 34 Processor 1 Full Height double width Full length x16 x16 GPU riser module left with R4 paddle card 31 and 32 Processor 2 Full Height double width Full length x16 x16 Config0 2 with 6x FH 2x LP...

Page 71: ...ght double width Full length x16 x16 GPU riser module left with R4 paddle card 31 and 32 Processor 2 Full Height double width Full length x16 x16 Config1 2 with 4x FH 2x LP and with NVbridge R2A 3 and 6 Processor 1 and 2 Full height Half length x16 x16 R3 paddle card NA Processor 2 NA NA NA GPU riser module right with R1 paddle card 33 and 34 Processor 1 Full Height double width Full length x16 x1...

Page 72: ...not hot swappable The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All the other expansion cards should be installed in the card priority and slot priority order 72 Installing and removing system components ...

Page 73: ... 10Gb 3 6 2 Intel NIC 10Gb 3 6 2 Mellanox OCP 25Gb Intergrated slot 1 Broadcom OCP 25Gb Intergrated slot 1 Intel OCP 25Gb Intergrated slot 1 Broadcom OCP 10Gb Intergrated slot 1 Intel OCP 10Gb Intergrated slot 1 Inventec BOSS 1 5 Intergrated slot 1 Removing the expansion card risers Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Befo...

Page 74: ...s are for representation of sequence Figure 69 Removing the expansion card riser Riser 3 NOTE To remove Riser 2 first Riser 1 blank and if installed BOSS S2 cable and module must be removed Figure 70 Removing the Riser 1 blank 74 Installing and removing system components ...

Page 75: ...ws NOTE You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 72 Installing the Riser 2 blank Installing and removing system components 75 ...

Page 76: ...Do not install GPUs network cards or other PCIe devices on your system that are not validated and tested by Dell Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty Steps 1 If installed remove the riser blanks by loosening the captive screws NOTE Store the riser blanks for future use Filler brackets must be installed in empty expansion card sl...

Page 77: ...s on the expansion card riser with the guides on the system board 3 Lower the expansion card riser into place and press the touch points until the expansion card riser connector is fully seated on the system board connector 4 Tighten the captive screws on the risers and system if any Installing and removing system components 77 ...

Page 78: ...Figure 76 Installing the expansion card riser Riser 2 Figure 77 Installing the Riser 1 blank 78 Installing and removing system components ...

Page 79: ...ety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If applicable disconnect the cables from the expansion card 4 Remove the air shroud 5 Remove the expansion card risers Steps 1 Pull and lift the expansion card retention latch lock to open 2 Pull the card holder before removing the card from the riser 3 Hold the expansion card ...

Page 80: ...he expansion card is not going to be replaced install a filler bracket and close the card retention latch Figure 80 Installing the filler bracket Next steps 1 If applicable install an expansion card into the expansion car riser 80 Installing and removing system components ...

Page 81: ...OTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 81 Removing the filler bracket 3 Hold the card by edges and align the card with the connector on...

Page 82: ... the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the cooling fan cage assembly NOTE Observe the cable routing before disconnecting the cables 5 Remove the paddle card cable from side wall bracket 6 Disconnect the power cable connected on the paddle card NOTE It is not recommended to disconnect paddle card slimline cables f...

Page 83: ...y guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the cooling fan cage assembly NOTE Observe the cable routing before disconnecting the cables Steps 1 Holding the touch point edges align the hole on the paddle card with the guides on the system board Installing and removing system components 83 ...

Page 84: ... the air shroud 3 Follow the procedure listed in After working inside your system Removing the R3 paddle card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If required remove the rear mounting front PERC module NOTE Observe the cable routing before disconnecting the cables 4 Disconnect the paddle ...

Page 85: ...he safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If required remove the rear mounting front PERC module NOTE Observe the cable routing before disconnecting the cables 4 Connect the paddle card slimline cable to the backplane Steps 1 Holding the touch point edges align the hole on the paddle card with the guides on the syste...

Page 86: ...lines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installing a new GPU card unpack it and prepare the card for installation NOTE For instructions see the documentation accompanying the card 4 New GPU cards are shipped with standard bracket replace it with a custom bracket before installing NOTE Based on the GPU card use the appropriate ...

Page 87: ...ving the standard bracket with three screws 2 Align the custom bracket with the screw holes on the GPU card and using Philips 1 screwdriver tighten the screws 4 0 5 in lbs Figure 91 Installing the custom bracket with two screws Installing and removing system components 87 ...

Page 88: ... 4 Remove the cooling fan cage assembly 5 Disconnect the GPU power and signal cables from the system board 6 Disconnect R1 and R4 paddle cards from the system board 7 remove the rear mounting front PERC module 8 If installed remove the NVLink sponges Steps 1 Press the blue button on the GPU riser module lift handle comes out of GPU riser module 2 Use both hands in one hand hold the lift handle and...

Page 89: ...Figure 93 Removing the right GPU riser module Figure 94 Removing the left GPU riser module Next steps 1 Replace the GPU riser module Installing and removing system components 89 ...

Page 90: ...oard 6 Disconnect R1 and R4 paddle cards from the system board 7 remove the rear mounting front PERC module 8 If installed remove the NVLink sponges Steps 1 Use both hands to hold the GPU riser module align the holes on the GPU riser module with the guides on the system side wall and base 2 Lower the GPU riser module into system and press the touch points until the GPU riser module is firmly seate...

Page 91: ... 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If installed remove the NVLink sponges 4 Remove the GPU riser module 5 If installed remove the NVLink bridges Steps 1 To remove the GPU from GPU riser module a Disconnect the GPU power cable from the GPU card b Open the GPU card holder latches on both ends of t...

Page 92: ...o keep dust and dirt out of the system and aid in proper cooling and airflow inside the system The GPU blank is necessary to maintain proper thermal conditions 3 To install the GPU blank a Align the connector on the GPU blank with the connector on the riser b Insert the GPU blank into the riser until firmly seated c Close the GPU card holder latches on both ends of the riser NOTE Place the unused ...

Page 93: ...nd void the system warranty Steps 1 If installed remove the GPU blank a Open the GPU card holder latches on both ends of the riser b Hold the GPU blank by the edges and pull the card from the riser NOTE Store the GPU blank for future use GPU blank must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dus...

Page 94: ...uisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the GPU riser module NOTE Your system has either half height HH or full height FH or without GPU card holder which is based on the type of GPU card used Steps Loosen the captive screw and pull out the HH or FH GPU card holder form the GPU riser module...

Page 95: ... 2 Follow the procedure listed in Before working inside your system 3 Remove the GPU riser module NOTE Your system has either half height HH or full height FH or without GPU card holder which is based on the type of GPU card used Steps Insert the HH or FH GPU card holder into the GPU riser module and tighten the captive screw Figure 103 Installing the HH card holder Installing and removing system ...

Page 96: ...isites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Loosen the captive screws on the system 2 Press the blue release tab or blue button on the riser and holding the edges lift the expansion card riser from the riser connector on the system board 3 Disconnect the serial COM port ca...

Page 97: ...pansion card riser and slide the serial COM port out of the expansion card riser Figure 106 Removing the Serial COM port 5 Install the filler bracket if not replacing the serial COM port Next steps 1 Replace the serial COM port Installing and removing system components 97 ...

Page 98: ...r and remove the filler bracket from the expansion card riser 2 Slide the serial COM port into the expansion card riser and close the latch Figure 107 Installing the Serial COM port 3 Connect the serial COM port cable to the rear I O board 4 Holding the edges or the touch points align the holes on the expansion card riser with the guides on the system board 5 Lower the expansion card riser into pl...

Page 99: ...re listed in After working inside your system Optional BOSS S2 module Removing the BOSS S2 module blank Prerequisites Follow the safety guidelines listed in the Safety instructions Steps Use a screwdriver to push out the blank from the BOSS S2 module bay Installing and removing system components 99 ...

Page 100: ...g the BOSS S2 module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Pull and lift the BOSS S2 card carrier retention latch lock to open 2 Slide the BOSS S2 card carrier out 100 Installing and removing system components ...

Page 101: ...M 2 SSD out from the BOSS S2 card carrier Figure 111 Removing the M 2 SSD 5 Disconnect the BOSS S2 power and signal cable from the system board 6 Using the Phillips 1 screwdriver remove the M3 x 0 5 x 4 5 mm screw that secures the BOSS S2 module on Riser 1 7 Slide the BOSS S2 module towards the front of the chassis and lift the module Installing and removing system components 101 ...

Page 102: ...Figure 113 Removing the BOSS S2 power and signal cable from the BOSS S2 module Next steps 1 Replace the BOSS S2 module or replace the BOSS S2 module blank Installing the BOSS S2 module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 102 Installing and removing system components ...

Page 103: ...t 3 Insert the BOSS S2 module and push the module horizontally towards the rear of the system until firmly seated 4 Using the Phillips 1 screwdriver secure the BOSS S2 module with the M3 x 0 5 x 4 5 mm screw 5 Connect the BOSS S2 power and signal cable to the connectors on the system board Figure 115 Installing the BOSS S2 module 6 Align the M 2 SSD at an angle with the BOSS S2 card carrier 7 Inse...

Page 104: ...alling the M 2 SSD 9 Slide the BOSS S2 card carrier into the BOSS S2 module slot 10 Close the BOSS S2 card carrier release latch to lock the carrier in place Figure 117 Installing the BOSS S2 card carrier Next steps 1 Follow the procedure listed in the After working inside your system 104 Installing and removing system components ...

Page 105: ...low the procedure listed in Before working inside your system 3 If applicable disconnect the power or data cables from the expansion cards 4 Remove the expansion card risers Steps 1 To remove the battery a Use a plastic scribe to pry out the system battery CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery Figure 118 Removi...

Page 106: ...re still incorrect see Getting help section Intrusion switch module Removing the intrusion switch module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable proper...

Page 107: ...e the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Align the guides on the intrusion switch module with the standoffs on the system 2 Slide the intrusion switch module into the slot in the system until firmly seated 3 Using a Phillips 1 screwdriver tighten the screw on the intr...

Page 108: ...ollow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser Steps 1 Open the blue latch to disengage the OCP card 2 Push the OCP card towards the rear end of the system to disconnect from the connector on the system board 3 Slide the OCP card out of the slot on the system 108 Installing and remov...

Page 109: ... bracket Next steps 1 Replace the OCP card Installing the OCP card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser Steps 1 If installed remove the filler bracket Installing and removing system components 109 ...

Page 110: ...r representation of sequence Figure 125 Installing the OCP card Next steps 1 Replace the expansion card riser 2 Follow the procedure listed in After working inside your system Power supply unit NOTE While replacing the hot swappable PSU after next server boot the new PSU automatically updates to the same firmware and configuration of the replaced one For more information about the Part replacement...

Page 111: ...SU is switched to the sleep state You can configure the hot spare feature by using the iDRAC settings For more information see the iDRAC User s Guide available at https www dell com poweredgemanuals Removing a power supply unit blank Prerequisites Follow the safety guidelines listed in the Safety instructions Steps Pull the blank out of the system CAUTION To ensure proper system cooling the PSU bl...

Page 112: ...ut of the bay Figure 127 Removing a power supply unit Next steps 1 Replace the power supply unit or replace the power supply blank Installing a power supply unit Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power sh...

Page 113: ...cy may not occur until discovery is complete The PSU status indicator turns green to indicate that the PSU is functioning properly Trusted Platform Module Upgrading the Trusted Platform Module Prerequisites NOTE Ensure that your operating system supports the version of the TPM module being installed Ensure that you download and install the latest BIOS firmware on your system Ensure that the BIOS i...

Page 114: ...or 2 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board 3 Press the plastic rivet until the rivet snaps into place 4 Replace the screw that secures the TPM to the system board Figure 129 Installing the TPM Initializing TPM for users Steps 1 Initialize the TPM For more information see Initializing the TPM for users 2 The TPM Status changes to ...

Page 115: ...omponents a Air shroud b Cooling fan cage assembly c Side wall bracket d Memory modules e Processor and heat sink module or Liquid cooling module f BOSS S2 module if installed g Serial COM port if installed h VGA port if installed i R1 and R4 paddle cards j R3 paddle card if installed k Expansion card risers l IDSDM Module if installed m Internal USB card n OCP card if installed o Intrusion switch...

Page 116: ...m 3 If you are replacing the system board remove all the components that are listed in the removing the system board section Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Holding the system bo...

Page 117: ...e system are routed along the chassis wall and secured using the cable securing bracket 3 Ensure that you perform the following steps a Use the Easy Restore feature to restore the Service Tag See the Restoring the system by using Easy Restore section b If the service tag is not backed up in the backup flash device enter the system service tag manually See the Manually update the Service Tag by usi...

Page 118: ...cing a system board if Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this task If you know the system service tag use the System Setup menu to enter the service tag Steps 1 Power on the system 2 To enter the System Setup press F2 3 Click Service Tag Settings 4 Enter the service tag NOTE You can enter the service tag only when the Service Tag fiel...

Page 119: ...steps 1 Replace the LOM card and rear I O board Installing the LOM card and rear I O board Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the system board Installing and removing system components 119 ...

Page 120: ...card or rear I O board until firmly seated on the system board connector 3 Using a Phillips 2 screwdriver secure the LOM card or rear I O board to the system board with screws Figure 134 Installing the LOM card and rear I O board Figure 135 Installing the liquid cooling rear I O board Next steps 1 Install the system board 2 Follow the procedure listed in After working inside your system 120 Instal...

Page 121: ...cures the right control panel and cable cover to the system 2 Remove the cable cover away the system 3 Disconnect the right control panel cable and the VGA cable from the connectors on the system board 4 Holding the cable slide the right control panel out of the system NOTE Observe the routing of the cable as you remove the right control panel from the system NOTE The numbers on the image do not d...

Page 122: ... the slot on the system NOTE Route the cable properly to prevent the cable from being pinched or crimped 4 Connect the right control panel cable and VGA cable to the connectors on the system board 5 Using the Phillips 1 screwdriver tighten the screws that secures the right control panel and the cable cover to the system NOTE The numbers on the image do not depict the exact steps The numbers are fo...

Page 123: ...at secures the left control panel and the cable cover to the system 2 Remove the cable cover away the system 3 Disconnect the control panel cable from the connector on the system board 4 Holding the cable slide the left control panel out of the system NOTE Observe the routing of the cable as you remove the right control panel from the system NOTE The numbers on the image do not depict the exact st...

Page 124: ...over in the slot on the system NOTE Route the cable properly to prevent the cable from being pinched or crimped 4 Connect the left control panel cable to the connector on the system board 5 Using the Phillips 1 screwdriver tighten the screws to secures the left control panel and the cable cover to the system NOTE The numbers on the image do not depict the exact steps The numbers are for representa...

Page 125: ... the carrier Memory See Installing a memory module Network cards Standard PCIe adapter LP FH See Installing the LOM card and rear I O board Network cards OCP See Installing the OCP card Power cords N A Power supplies See installing a power supply unit Quick sync N A TPM See Upgrading the Trusted Platform Module Processor enablement thermal kits See Installing the processor Cables N A Fans See Inst...

Page 126: ...bly 1 NVLink sponge right support bumper 1 Screws 4 Tech sheet 1 Table 33 Components in T4 GPU card kit Component Quantity Riser right FHHL GPU card holder bracket assembly 1 Riser left FHHL GPU card holder bracket assembly 1 Tech sheet 1 FHHL Full height half length You may not need all the components in the kit for GPU installation For information on riser configurations see the expansion card i...

Page 127: ... the system board see the Expansion card installation guidelines topic NOTE Refer to the GPU power cable matrix to know about the requirement of cable for the GPU Table 34 GPU power cable matrix Categor y Description Type Vendor Cable Cable quantity Maximum per system GPU CRD GRPHC NVI DIA T4 16GB 70W L HH and HL FH and LP brackets NVIDIA Not required Not required 6 GPU NVIDIA Volta Next 300W DW G...

Page 128: ...asswords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 140 System board jumpers and connectors Table 35 System board jumpers and connectors Item Connector Description 1 LFT_CP Left control panel connector 2 BAT_SIG NV...

Page 129: ...nnector 7 18 SIG_PWR_4 Power connector 4 use for GPU only 19 IO_RISER1 CPU1 Riser 1 20 SIG_PWR_0 Power connector 0 use for GPU only Rear BP 21 PSU 1 Power supply unit 1 22 SL6_PCH_PA4 PCIe connector 6 23 FRONT_VIDEO Front VGA 24 BOSS_PWR BOSS card power 25 RGT_CP Right control panel connector 26 2U FAN6 Fan 6 27 SIG_PWR_2 Power connector 2 use for BP only 28 A11 A3 A15 A7 A9 A1 A13 A5 DIMM for CPU...

Page 130: ...d you might have potential loss of data Disabling a forgotten password The software security features of the system include a system password and a setup password The password jumper enables or disables password features and clears any password s currently in use Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple...

Page 131: ...ystem and all the attached peripherals 6 Power off the system 7 Remove the system cover 8 Move the jumper on the system board from pins 4 and 6 to pins 2 and 4 9 Reinstall the system cover 10 Reconnect the system to the electrical outlet and power on the system and all the attached peripherals 11 Assign a new system and or setup password Jumpers and connectors 131 ...

Page 132: ...or The indicator turns solid amber if there is a drive error Check the System Event Log to determine if the drive has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the drives are configured in a RAID array restart the system and enter the host adapter configuration utility program Temperature indicator The indicator turns solid amber i...

Page 133: ...tion about the supported PCIe cards see the Expansion card installation guidelines section System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of the system Figure 142 System health and system ID indicator Table 38 System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indica...

Page 134: ... Quick Sync 2 feature is configured to be disabled by iDRAC If the problem persists see the Getting help section https www dell com poweredgemanuals Solid amber Indicates that the system is in fail safe mode Restart the system If the problem persists see the Getting help section Blinking amber Indicates that the iDRAC Quick Sync 2 hardware is not responding properly Restart the system If the probl...

Page 135: ... help The LCD backlight remains off if LCD messaging is powered off using the iDRAC utility the LCD panel or other tools Figure 143 LCD panel features Table 41 LCD panel features Item Button or display Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scroll...

Page 136: ... Up Error Code type the error code and then click Look it up Set home Select the default information to be displayed on the Home screen See View menu section for the options and option items that can be set as the default on the Home screen View menu NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Table 43 View menu Option Descriptio...

Page 137: ...green Indicates that the NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off Indicates that the NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off Indicates that the NIC is connected to a...

Page 138: ... from a high output configuration to a low output configuration or vice versa you must power off the system CAUTION AC PSUs support both 240 V and 120 V input voltages with the exception of Titanium PSUs which support only 240 V When two identical PSUs receive different input voltages they can output different wattages and trigger a mismatch Table 46 DC PSU status indicator codes Power indicator c...

Page 139: ...s indicator behavior is managed by Storage Spaces Direct Not all drive status indicators may be used Table 47 Drive indicator codes Drive status indicator code Condition Blinks green twice per second Indicates that the drive is being identified or preparing for removal Off Indicates that the drive is ready for removal NOTE The drive status indicator remains off until all drives are initialized aft...

Page 140: ... Steps 1 When the system is booting press F10 2 Select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot S...

Page 141: ...upport home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segmen...

Page 142: ...nical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist ...

Page 143: ...Started Guide document that is shipped with your system https www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM inte...

Page 144: ...rking with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC Software RAID controllers or BOSS card and deploying the cards see the Storage controller documentation https www dell com storagecontrollermanuals Understanding event and error messages For information about the event and error messages generated by the syste...

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