Dell EMC PowerEdge T440 Manual Download

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Close the drive carrier release handle to lock the drive in place.

Figure 26. Installing a drive carrier

Next step

If applicable, install the front bezel.

Summary of Contents for EMC PowerEdge T440

Page 1: ...40 Regulatory Model E30S Series Regulatory Type E30S002 Questo manuale d istruzione è fornito da trovaprezzi it Scopri tutte le offerte per Dell PowerEdge T440 VTY3T o cerca il tuo prodotto tra le migliori offerte di Server ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 01 Rev A01 ...

Page 3: ...attery specifications 26 Expansion bus specifications 26 Memory specifications 26 Storage controller specifications 27 Drive specifications 27 Drives 27 Optical drive 27 Ports and connectors specifications 27 USB ports 27 NIC ports 28 VGA ports 28 Serial connector 28 Internal Dual microSD Module or vFlash card 28 Video specifications 28 Environmental specifications 29 Standard operating temperatur...

Page 4: ... 58 System Utilities 59 PXE boot 59 6 Installing and removing system components 60 Safety instructions 60 Before working inside your system 60 After working inside your system 60 Optional front bezel 61 Removing the front bezel 61 Installing the front bezel 61 System feet 62 Removing the system feet 62 Installing the system feet 63 Caster wheels optional 64 Removing caster wheels 64 Installing cas...

Page 5: ... 90 Installing a hard drive backplane 91 Backplane cable routing 93 System memory 96 General memory module installation guidelines 98 Mode specific guidelines 98 Removing a memory module 100 Installing a memory module 101 Cooling fans 102 Removing the internal cooling fan 102 Installing the internal cooling fan 103 Removing the external cooling fan 104 Installing the external cooling fan 105 Optio...

Page 6: ...4 Removing the system board 134 Installing the system board 136 Entering the system Service Tag by using System Setup 138 Restoring the Service Tag by using the Easy Restore feature 138 Trusted Platform Module 138 Replacing the Trusted Platform Module 139 Initializing TPM for BitLocker users 139 Initializing the TPM 1 2 for TXT users 140 Converting the system from tower mode to rack mode 140 Conve...

Page 7: ...ing help 149 Contacting Dell 149 Accessing system information by using QRL 149 Quick Resource Locator for T440 150 Receiving automated support with SupportAssist 150 Installation and Service Manual Contents 7 ...

Page 8: ...hard drive or SSD or 16 x 2 5 inch SAS SATA drive bays up to 12 Gbps SAS and 6 Gbps SATA Redundant power supply units PSUs Cabled power supply units PSUs Topics Supported configurations for the PowerEdge T440 system Front view of the system Back view of the system Locating the Service Tag of your system Supported configurations for the PowerEdge T440 system The Dell EMC PowerEdge T440 system suppo...

Page 9: ...Figure 1 Supported configurations for a PowerEdge T440 system Installation and Service Manual Dell EMC PowerEdge T440 overview 9 ...

Page 10: ...Front view of the system The front panel view of the systems Figure 2 Front panel view of a 4 x 3 5 inch cabled drive system 10 Installation and Service Manual Dell EMC PowerEdge T440 overview ...

Page 11: ...Figure 3 Front panel view of a 8 x 3 5 inch hot swappable drive system Installation and Service Manual Dell EMC PowerEdge T440 overview 11 ...

Page 12: ...Figure 4 Front panel view of a 8 x 3 5 inch hot swappable drive system in rack mode 12 Installation and Service Manual Dell EMC PowerEdge T440 overview ...

Page 13: ...ed on or off Press the power button to manually turn on or off the system NOTE Press the power button to gracefully shut down an ACPI compliant operating system 2 System identification button The System Identification ID button is available on the front and back of the systems Press the button to identify a system in a rack by turning on the Installation and Service Manual Dell EMC PowerEdge T440 ...

Page 14: ...0 compliant These ports enable you to connect USB devices to the system 6 USB port 3 0 The USB port is USB 3 0 compliant 7 Optical drive bay N A Enable you to install drives that are supported on your system For more information about drives see the Technical specifications section 8 Drive slot N A Enables you to install TBUs for 8x and 16x backplane configurations or drive blank in the empty driv...

Page 15: ...unit PSU or voltage regulator Check the System Event Log or system messages for the specific issue If it is due to a problem with the PSU check the LED on the PSU Reseat the PSU If the problem persists see the Getting help section Temperature indicator The indicator turns solid amber if the system experiences a thermal error for example the ambient temperature is out of range or there is a fan fai...

Page 16: ...itch to system ID mode Blinking blue Indicates that the system ID mode is active Press the system health and system ID button to switch to system health mode Solid amber Indicates that the system is in fail safe mode If the problem persists see the Getting help section Blinking amber Indicates that the system is experiencing a fault Check the System Event Log for specific error messages For more i...

Page 17: ...indicator does not turn on Table 4 Drive indicator codes Drive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for removal NOTE The drive status indicator remains off until all drives are initialized after the system is turned on Drives are not ready for removal during this time Flashes green amber and then turns off Predict...

Page 18: ...appable and cabled power supply units are accessible from the back panel Figure 9 Back view of the system with optional redundant cooling fan Table 5 Item Ports panels or slots Icon Description 1 Power supply unit 2 N A For more information about the PSU configurations see the Technical Specifications section 2 iDRAC9 Enterprise port Enables you to remotely access iDRAC For more information see th...

Page 19: ...t and back of the systems Press the button to identify a system in a rack by turning on the system ID button You can also use the system ID button to reset iDRAC and to access BIOS using the step through mode 9 External cooling fan optional N A Enables you to connect an optional redundant cooling fan 10 PCIe expansion card slot 6 N A The expansion slot s enable you to connect PCI Express expansion...

Page 20: ...h the NIC configuration utility Power supply unit indicator codes AC power supply units PSUs have an illuminated translucent handle that serves as an indicator The indicator shows whether power is present or if a power fault has occurred Figure 11 AC PSU status indicator 1 AC PSU status indicator handle Table 7 AC PSU status indicator codes Power indicator codes Condition Green A valid power sourc...

Page 21: ...em CAUTION AC PSUs support both 240 V and 120 V input voltages with the exception of Titanium PSUs which support only 240 V When two identical PSUs receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two PSUs are used they must be of the same type and have the same maximum output power Locating the Service Tag of your system You can identify your s...

Page 22: ...ller Admin RACADM subcommands and supported RACADM interfaces see the RACADM Command Line Reference Guide for iDRAC Dell com idracmanuals For information about updating drivers and firmware see the Methods to download firmware and drivers section in this document To download drivers Dell com support drivers Managing your system For information about systems management software offered by Dell see ...

Page 23: ...e cards see the Storage controller documentation Dell com storagecontrollermanuals Understanding event and error messages For information about checking the event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide Dell com openmanagemanuals OpenManage software Troubleshooting your system For informatio...

Page 24: ...Chassis weight Processor specifications PSU specifications System battery specifications Expansion bus specifications Memory specifications Storage controller specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications 3 24 Installation and Service Manual Technical specifications ...

Page 25: ... of PowerEdge T440 system Xa Xb Ya Yb Yc Za Zb Zc 218 mm 8 58 in 307 9 mm 12 12 in 430 3 mm 16 94 in 464 362 mm 18 28 in 471 333 mm 17 37 in with bezel 37 065 mm 1 45 in without bezel 21 165 mm 0 83 in 538 4 mm 21 19 in 573 636 mm 22 58 in Installation and Service Manual Technical specifications 25 ...

Page 26: ...891 BTU hr 50 60 Hz 100 240 V AC autoranging 495 W AC Platinum 1908 BTU hr 50 60 Hz 100 240 V AC autoranging NOTE This system is also designed to connect to the IT power systems with a phase to phase voltage not exceeding 230 V System battery specifications The PowerEdge T440 system supports CR 2032 3 0 V lithium coin cell system battery Expansion bus specifications The PowerEdge T440 system suppo...

Page 27: ...40 system supports Up to 4 x 3 5 inch cabled drives with drive adapter internal SATA or Nearline SAS drives or Up to 8 x 3 5 inch hot swappable drives with drive adapter internal hot swappable SAS SATA drives or Up to 16 x 2 5 inch hot swappable drives with drive adapter internal hot swappable SAS SATA drives Optical drive The T440 system supports one optional slim SATA DVD ROM drive or DVD RW dri...

Page 28: ...rs IDSDM and vFlash card are combined into a single card module and are available in these configurations vFlash or IDSDM or vFlash and IDSDM The IDSDM vFlash card sits in the back of the system in a Dell proprietary slot IDSDM vFlash card supports three micro SD cards two cards for IDSDM and one card for vFlash MicroSD cards capacity for IDSDM are 16 32 64 GB while for vFlash the microSD card cap...

Page 29: ...densing at all times Operating 10 to 80 relative humidity with 29 C 84 2 F maximum dew point Table 17 Maximum vibration specifications Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all three axes Storage 1 88 Grms at 10 Hz to 500 Hz for 15 min all six sides tested Table 18 Maximum shock specifications Maximum shock Specifications Operating Six consecutively executed shock ...

Page 30: ... to 40 C at 5 to 85 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate continuously in temperatures as low as 5 C and as high as 40 C For temperatures between 35 C to 40 C de rate maximum allowable temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 29 C dew point NOTE Outside the...

Page 31: ...ass 8 per ISO 14644 1 with a 95 upper confidence limit NOTE The ISO Class 8 condition applies to data center environments only This air filtration requirement does not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive dust Air must be free of conductiv...

Page 32: ...the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You must use the default iDRAC IP address 192 168 0 120 to configure the initial network settings including setting up DHCP or a static IP for iDRAC You can set up the IP address by using one...

Page 33: ...es Table 25 Resources to install the operating system Resources Location Systems Management Tools and Documentation media Dell com operatingsystemmanuals Lifecycle Controller Dell com idracmanuals OpenManage Deployment Toolkit Dell com openmanagemanuals Dell certified VMware ESXi Dell com virtualizationsolutions Supported operating systems on PowerEdge systems Dell com ossupport Installation and H...

Page 34: ...drivers and firmware Steps 1 Go to Dell com support drivers 2 In the Drivers Downloads section type the Service Tag of your system in the Enter a Service Tag or product ID box and then click Submit NOTE If you do not have the Service Tag select Detect Product to allow the system to automatically detect your Service Tag or click View products and navigate to your product 3 Click Drivers Downloads T...

Page 35: ...reboot Execution Environment PXE Related links System Setup Dell Lifecycle Controller Boot Manager PXE boot System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system ...

Page 36: ...nfigure BIOS settings iDRAC Settings Enables you to configure the iDRAC settings The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Controller User s ...

Page 37: ...your system and try again 3 On the System Setup Main Menu screen click System BIOS System BIOS Settings details The System BIOS Settings screen details are explained as follows Option Description System Information Specifies information about the system such as the system model name BIOS version and Service Tag Memory Settings Specifies information and options related to the installed memory Proce...

Page 38: ...scellaneous Settings Specifies options to change the system date and time System Information You can use the System Information screen to view system properties such as Service Tag system model name and the BIOS version Viewing System Information To view the System Information screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following mes...

Page 39: ...If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings Memory Settings details The Memory Settings screen details are explained as follows Option Description Installed Memory Size Displays the amount of DDR4...

Page 40: ...ersistent Memory on the system Processor Settings You can use the Processor Settings screen to view the processor settings and perform specific functions such as enabling virtualization technology hardware prefetcher and logical processor idling Viewing Processor Settings To view the Processor Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after...

Page 41: ...Enabled by default Sub NUMA Cluster Enables or disables the Sub NUMA Cluster This option is set to EnabledDisabled by default UPI Prefetch Enables you to get the memory read started early on DDR bus The Ultra Path Interconnect UPI Rx path will spawn the speculative memory read to Integrated Memory Controller iMC directly This option is set to Enabled by default Logical Processor Idling Enables you...

Page 42: ...tem and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click SATA Settings SATA Settings details The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables the embedded SATA option to be set to Off AHCI or RAID modes This option is set to AHCI Mode by default Security Freeze Lock Sends Security Freeze Lock comm...

Page 43: ...erating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Boot Settings Boot Settings details The Boot Settings screen details are explained as follows Option Description Boot Mode Enables you to set the boot mode of the system CAUTION ...

Page 44: ... the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode 3 After the system boots in the specified boot mode proceed to install your operating system from that mode NOTE Operating systems must be UEFI compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIO...

Page 45: ...4 On the System BIOS screen click Network Settings Network Settings screen details The Network Settings screen details are explained as follows Option Description UEFI PXE Settings Enables or disables the device When enabled a UEFI PXE boot option is created for the device UEFI HTTP Settings Enables or disables the device When enabled a UEFI HTTP boot option is created for the device UEFI iSCSI Se...

Page 46: ...s The UEFI iSCSI Settings screen details are explained as follows Option Description iSCSI Initiator Name Specifies the name of the iSCSI initiator iqn format iSCSI Device1 Enables or disables the iSCSI device When disabled a UEFI boot option is created for the iSCSI device automatically iSCSI Device1 Settings Enables you to control the configuration of the iSCSI device Integrated Devices You can ...

Page 47: ...the feature Embedded Video Controller Enables or disables the use of Embedded Video Controller as the primary display When set to Enabled the Embedded Video Controller will be the primary display even if add in graphic cards are installed When set to Disabled an add in graphics card will be used as the primary display BIOS will output displays to both the primary add in video and the embedded vide...

Page 48: ...pecified slot Slots must be disabled only when the installed peripheral card prevents booting into the operating system or causes delays in system startup If the slot is disabled both the Option ROM and UEFI drivers are disabled Only slots that are present on the system will be available for control Table 28 Slot Disablement Option Description Slot 1 Enables or disables or only the boot driver is ...

Page 49: ... can be specified This option is set to Auto by default Enables the COM port or Console Redirection options This option is set to Off by default Serial Port Address Enables you to set the port address for serial devices This option is set to Serial Device1 COM2 Serial Device 2 COM1 by default NOTE You can use only Serial Device 2 for the Serial Over LAN SOL feature To use console redirection by SO...

Page 50: ...k System BIOS 4 On the System BIOS screen click System Profile Settings System Profile Settings details The System Profile Settings screen details are explained as follows Option Description System Profile Sets the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mo...

Page 51: ...ost Enabled Cores for Processor 1 NOTE If there are two processors installed in the system you will see an entry for Number of Turbo Boost Enabled Cores for Processor 2 Controls the number of turbo boost enabled cores for Processor 1 The maximum number of cores is enabled by default Monitor Mwait Enables the Monitor Mwait instructions in the processor This option is set to Enabled for all system p...

Page 52: ...leared This option is set to None by default CAUTION Clearing the TPM results in the loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system This field is read only when TPM Security is set to Off The action requires an additional reboot before it can take effect Intel R TXT Enables or disables the Intel Trusted Execution Technology TXT option To enable the Inte...

Page 53: ... In Audit mode PK is not present The BIOS does not authenticate programmatic updates to the policy objects and transitions between modes Audit Mode is useful for programmatically determining a working set of policy objects BIOS performs signature verification on pre boot images and logs results in the image Execution Information Table but executes the images whether they pass or fail verification ...

Page 54: ...nter Next step When Password Status is set to Locked type the system password and press Enter when prompted at reboot NOTE If an incorrect system password is typed the system displays a message and prompts you to reenter your password You have three attempts to type the correct password After the third unsuccessful attempt the system displays an error message that the system has stopped functionin...

Page 55: ...ked through the Password Status option you can assign a system password For more information see the System Security Settings screen section You cannot disable or change an existing system password NOTE You can use the password status option with the setup password option to protect the system password from unauthorized changes Redundant OS Control You can use the Redundant OS Control screen to se...

Page 56: ...llaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time Viewing Miscellaneous Settings To view the Miscellaneous Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wa...

Page 57: ...mation about using iDRAC see Dell Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Related links Device Settings System BIOS Device Settings Device Settings enables you to configure device parameters Related links System BIOS Dell Lifecycle Controller Dell Lifecycle Controller LC provides advanced embedded systems management capabilities including system deployment co...

Page 58: ...em attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup Launch Lifec...

Page 59: ...ou can use the Preboot Execution Environment PXE option to boot and configure the networked systems remotely To access the PXE boot option boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup It does not pull any menu or allows managing of network devices Installation and Service Manual Pre operating system management applications 59 ...

Page 60: ...our product NOTE It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system CAUTION To ensure proper operation and cooling all bays in the system and system fans must be always populated with a component or a blank Before working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Turn of...

Page 61: ...f the bezel 3 Pull the top end of the bezel away from the system 4 Unhook the bezel tabs from the slots at the bottom of the system and pull the bezel away from the system Figure 13 Removing the front bezel Installing the front bezel Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Locate and remove the bezel key NOTE There are two bezel keys attached to the back of ...

Page 62: ... from the tower mode to the rack mode or when you are replacing the system feet with the wheel assembly 1 Follow the safety guidelines listed in Safety instructions 2 Place the system on its side on a flat stable surface 3 Rotate the system feet inward Step Using the Phillips 2 screwdriver remove the screw that secures the foot to the base of the system a Repeat the above step for the 3 remaining ...

Page 63: ...ystem might tip over and cause injury to the user or damage to the system 1 Follow the safety guidelines listed in Safety instructions 2 Place the system on its side on a flat stable surface Steps 1 Align the three tabs on the system foot with the three slots on the base of the system 2 Using the Phillips 2 screwdriver secure the screw that secures the foot to the base of the system a Repeat the a...

Page 64: ...delines listed in Safety instructions 2 Place the system on a flat stable surface 3 Extend the wheels beyond the edge of the surface Steps 1 Using the Phillips 2 screwdriver loosen the captive screw that secures the front wheel unit to the base of the system 2 Push the front wheel unit toward the rear of the system to release the retention hooks and pull out the front wheel unit 3 Loosen the screw...

Page 65: ...ks on the rear wheel unit with the two slots on the base of the system and insert the hooks into the slots 2 Push the rear wheel unit toward the back of the system and using a Phillips 2 screwdriver secure the unit in place using a single screw 3 Align the two retention hooks on the front wheel unit with the two slots on the base of the system and insert the hooks into the slots 4 Push the front w...

Page 66: ...the system cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Turn off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and peripherals 4 If installed remove the front bezel 5 Place the system on a flat stable surface Steps 1 Turn the latch release lock to the unlocked position 2 Press the cover release latch and remove the ...

Page 67: ...t of the way and no tools or extra parts are left inside the system Follow the safety guidelines listed in Safety instructions Steps 1 Align the tabs on the system cover with the slots on the chassis 2 Press the cover release latch and push the cover toward the chassis until the latch locks into place 3 Rotate the latch release lock clockwise to the locked position Installation and Service Manual ...

Page 68: ...ir shroud prevents the system from overheating and is used to maintain uniform airflow inside the system Removing the air shroud Prerequisites CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before wor...

Page 69: ...afety instructions 2 If applicable route the cables inside the system along the chassis wall and secure the cables by using the cable securing bracket Steps 1 Align the tabs on the air shroud with the securing slots on the chassis 2 Lower the air shroud into the chassis until it is firmly seated NOTE When the cooling shroud is properly seated the chassis intrusion switch on the cooling shroud conn...

Page 70: ...ilure When you format a drive allow enough time for the formatting to complete Be aware that high capacity drives can take a long time to format Removing a drive blank The procedure for removing 2 5 inch and 3 5 inch drive blanks is identical Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling dr...

Page 71: ...nstalling a drive blank The procedure for installing 2 5 inch and 3 5 inch drive blanks is identical Prerequisite Follow the safety guidelines listed in Safety instructions CAUTION Mixing drive blanks from previous generations of PowerEdge servers is not supported Step Insert the drive blank into the drive slot and push the blank until the release button clicks into place Installation and Service ...

Page 72: ...mentation for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION Mixing drives from previous generations of PowerEdge servers is not supported CAUTION To prevent data loss ensure that your...

Page 73: ...ves are fully installed Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable...

Page 74: ...l Removing the drive from the drive carrier Prerequisite Follow the safety guidelines listed in Safety instructions CAUTION Mixing drives from previous generations of PowerEdge servers is not supported Steps 1 Using Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the drive out of the drive carrier 74 Installation and Service Manual Installing and removing ...

Page 75: ...rs from other generations of PowerEdge servers is not supported NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier When aligned correctly the back of the dr...

Page 76: ...nstructions 2 Remove the 3 5 inch drive adapter from the 3 5 inch drive carrier NOTE A 2 5 inch drive is installed in a 3 5 inch drive adapter which is then installed in the 3 5 inch drive carrier Steps 1 Using the Phillips 2 screwdriver remove the screws from the side of the 3 5 inch drive adapter 2 Remove the 2 5 inch drive from the 3 5 inch drive adapter 76 Installation and Service Manual Insta...

Page 77: ...ve into a 3 5 inch drive adapter Installing a 2 5 inch drive into a 3 5 inch drive adapter Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Align the screw holes on the 2 5 inch drive with the screw holes on the 3 5 inch drive adapter 2 Using the Phillips 2 screwdriver secure the 2 5 inch drive to the 3 5 inch drive adapter Installation and Service Manual Installing ...

Page 78: ...uidelines listed in Safety instructions 2 If installed remove the front bezel 3 Remove the 3 5 inch drive carrier from the system Steps 1 Using the Phillips 1 screwdriver remove the screws from the rails on the drive carrier 2 Lift the 3 5 inch drive adapter out of the 3 5 inch drive carrier 78 Installation and Service Manual Installing and removing system components ...

Page 79: ...tes 1 Follow the safety guidelines listed in Safety instructions 2 Install the 2 5 inch drive into the 3 5 inch drive adapter Steps 1 Insert the 3 5 inch drive adapter into the 3 5 inch drive carrier with the connector end of the drive toward the back of the 3 5 inch drive carrier 2 Align the screw holes on the 3 5 inch drive adapter with the holes on the 3 5 inch drive carrier 3 Using the Phillip...

Page 80: ...rives Removing the optical or tape drive blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable remove the front bezel Steps 1 To remove the drive blank slide the release latch down to release the drive blank 2 Push the drive blank to slide it out of the drive bay NOTE Blanks must be instal...

Page 81: ...age or tape drive Removing the front bezel Installing the front bezel Installing the optical or tape drive blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If applicable remove the front bezel Steps 1 Align the guide on the drive blank with the slot on drive bay 2 Slide the drive into the slot until the latch snaps into place Installation and Service Manual Instal...

Page 82: ...e NOTE Observe the routing of the power and data cable inside the chassis as you remove them from the system board and the drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 2 To remove the drive push the release latch to release the drive 3 Slide the drive out of the drive bay 4 If you are not immediately replacing the tape drive install...

Page 83: ...re the drive for installation For instructions see the documentation that shipped with the drive If you are installing a SAS tape drive you must have an internal tape adapter installed For more information on installing a SAS tape drive see the Installing an expansion card section 2 If applicable remove the existing drive or the drive blank 3 Align the guide on the drive with the slot on drive bay...

Page 84: ...u should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions 2 Follow ...

Page 85: ...in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the Phillips 2 screwdriver ready Steps 1 Align the internal hard drive bay with the tabs on the chassis and slide the internal hard drive bay into the chassis 2 Secure the internal hard drive bay to the chassis using the two captive screws Installation and Service Manual Installing and removing system ...

Page 86: ...n or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the internal drive bay Steps 1 R...

Page 87: ... bay Installing a cabled drive Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the internal drive bay Steps 1 Insert the drive into the internal drive bay with the drive connector facing outward 2 Secure the drive to the internal drive bay using the four screws NOTE When installing new drives int...

Page 88: ...he drive Related links Removing the internal hard drive bay Installing the internal hard drive bay Drive backplane Depending on the configuration your system supports one of the following backplane configurations x8 SAS SATA backplane for 3 5 inch drives NOTE The x8 backplane also supports up to eight 2 5 inch SAS SATA or SSD hot swappable drives that can be installed in 3 5 inch drive adapters wh...

Page 89: ...er connector 2 backplane power connector 3 backplane power connector for optical and tape drives 4 signal connector 5 Mini SAS HD SAS_A0 6 Mini SAS HD SAS_B0 7 I2C Connector Installation and Service Manual Installing and removing system components 89 ...

Page 90: ...o that you can replace them in the same locations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the bezel 4 Remove all the drives 5 Remove the air shroud Steps 1 Disconnect the data signal and power cables from the backplane NOTE For the x8 backplane press the SAS connector and push the connecto...

Page 91: ...n Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the bezel 4 Remove the air shroud Steps 1 Use the hooks at the base of the system as guides to align the hard drive backplane 2 Lower the hard drive backplane into the system till the release pin locks in place securing the hard drive backplane to the system 3 Connect the data signal and ...

Page 92: ...e bezel 4 Follow the procedure listed in After working inside your system Related links Installing the internal cooling fan Installing the air shroud Installing a cabled drive Installing the optical drive cage or tape drive Installing a drive carrier Installing the front bezel 92 Installation and Service Manual Installing and removing system components ...

Page 93: ...ackplane cable routing Cable routing 8 x 3 5 inch drive backplane 1 cable retention latch 2 SAS A0 3 SAS B0 4 drive backplane Installation and Service Manual Installing and removing system components 93 ...

Page 94: ...able routing 8 x 3 5 inch drive backplane with internal PERC 1 cable retention latch 2 SAS A0 3 SAS B0 4 internal PERC 5 drive backplane 94 Installation and Service Manual Installing and removing system components ...

Page 95: ...ble routing 16 x 2 5 inch drive backplane with internal PERC 1 cable retention latch 2 SAS A0 3 SAS B0 4 internal PERC 5 drive backplane Installation and Service Manual Installing and removing system components 95 ...

Page 96: ...ating frequency can be 2666 MT s 2400 MT s or 2133 MT s depending on the following factors DIMM type RDIMM Number of DIMMs populated per channel System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors Your system contains 16 memory sockets CPU1 supports up to 10 DIMMs and CPU2 supports up to 6 DIMMS Memory...

Page 97: ... 1 Slots A1 and A7 Slots A2 and A8 Slots A3 Slots A4 and A9 Slots A5 and A10 Slots A6 Proces sor 2 Slots B1 Slots B2 Slots B3 Slots B4 Slots B5 Slots B6 The following table shows the memory populations and operating frequencies for the supported configurations Installation and Service Manual Installing and removing system components 97 ...

Page 98: ... on the system DIMM configuration Populate memory module sockets only if a processor is installed For single processor systems sockets A1 to A10 are available For dual processor systems sockets A1 to A10 and sockets B1 to B6 are available Populate all the sockets with white release tabs first followed by the black release tabs When mixing memory modules with different capacities populate the socke...

Page 99: ... memory modules 16 GB 256 GB This calculation changes based on if it is single rank sparing or multi rank sparing For multi rank sparing the multiplier changes to 1 2 ranks channel NOTE Memory sparing does not offer protection against a multi bit uncorrectable error Memory mirroring Memory mirroring offers the strongest memory module reliability mode providing improved uncorrectable multi bit fail...

Page 100: ...requisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud WARNING Allow the memory modules to cool after you power off the system Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION To ensure proper system cooling memor...

Page 101: ...module or metallic contacts CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module You must insert both ends of the memory module simultaneously 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 3 Align the edge connector of the memory module with the alignm...

Page 102: ...tes CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your ...

Page 103: ...procedure listed in Before working inside your system 3 Remove the air shroud 4 If installed remove the front bezel Steps 1 Hold the cooling fan by the sides with the cable end facing the bottom of the system 2 Align the four tabs on the internal cooling fan with the four slots on the system wall 3 Press and slide the internal cooling fan into the slots until the release tab locks into place 4 Con...

Page 104: ...at is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Disconnect the external cooling fan power cable from the system board 2 Remove the four screws that secu...

Page 105: ...d by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Route the external cooling fan power cable into the system through the slot at the back of the chassis 2 Align and insert the lower and upper hooks...

Page 106: ...SB port on the system board see the System board jumpers and connectors section Related links System board jumpers and connectors Replacing optional internal USB memory key Prerequisites CAUTION To avoid interference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm wide x 57 15 mm long x 7 9 mm high 1 Follow the safety guidelines listed in Sa...

Page 107: ...phone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Step Press the tab and remove the expansion card holder...

Page 108: ...ing inside your system Step Align the expansion card holder with the projections on the chassis and push it down until firmly seated Figure 57 Installing the expansion card holder Next steps 1 Follow the procedure listed in After working inside your system 2 Install the air shroud Expansion cards Expansion card installation guidelines The following table describes the supported expansion cards Tab...

Page 109: ...l 1 2 4 5 4 NIC Intel 1 2 4 5 4 PERC9 9 14G FXN 4 5 2 3 RAID PERC9 Internal Dell 4 5 2 3 RAID PERC10 Internal Dell 4 5 2 3 RAID PERC10 External Dell 4 5 2 3 NIC Broadcom 4 5 2 3 Card Network Broadcom Intel Emulex Qlogic 4 5 2 3 BOSS M 2 SATA Dell 4 5 2 3 Table 36 Riser configurations No riser 2 CPU Card Type Slot Priority Maximum Allowed GPGPU NVIDIA AMD 3 1 Card Network Broadcom Intel 1 2 4 5 3 5...

Page 110: ...undancy Removing a expansion card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the expansion card holder Steps 1 If installed disconnect the data cables from the PERC card and or the power cables from the GPU card 2 Press the expansion card latch and push down the latch...

Page 111: ...card holder 4 Install the air shroud Related links Removing the air shroud Removing the expansion card holder Installing an expansion card Installing the expansion card holder Installing the air shroud Installing an expansion card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Remove the air shroud Installation and Service Manual Installing and removing system compone...

Page 112: ...he system and aid in proper cooling and airflow inside the system 4 Holding the card by its edges position the card so that the card aligns with the expansion card connector 5 Insert the card firmly into the expansion card connector until the card is fully seated 6 Close the expansion card latch by pushing the latch up until the latch snaps into place 7 Connect the data cables to the expansion car...

Page 113: ...ow the procedure listed in After working inside your system 2 Install a MicroSD card Related links Installing the MicroSD card Installing the MicroSD card Prerequisites Follow the safety guidelines listed in Safety instructions NOTE To use an MicroSD card with your system ensure that the Internal SD Card Port is enabled in System Setup NOTE If reinstalling ensure that you install the MicroSD cards...

Page 114: ... Holding the pull tab lift the IDSDM vFlash card out of the system Figure 62 Removing the optional IDSDM vFlash card NOTE There are two dip switches on the IDSDM vFlash card for write protection Next step Install the optional IDSDM vFlash card Related links System board jumpers and connectors Removing the air shroud Installing optional IDSDM or vFlash card Installing optional IDSDM or vFlash card ...

Page 115: ...o the same slots based on the labels you had marked on the cards during removal 2 Follow the procedure listed in After working inside your system Related links System board jumpers and connectors Installing the MicroSD card Processors and heat sinks The processor controls memory peripheral interfaces and other components of the system The system can have more than one processor configurations The ...

Page 116: ...rewdriver loosen the screws on the heat sink in the order below a Loosen the first screw three turns b Loosen the second screw completely c Return to the first screw and loosen it completely NOTE It is normal for the heat sink to slip off the blue retention clips when the screws are partially loosened continue to loosen the screw s 2 Pushing both blue retention clips simultaneously lift the proces...

Page 117: ...at sink module Removing the processor from the processor and heat sink module Prerequisites NOTE Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink This procedure is not required when replacing a system board Installation and Service Manual Installing and removing system components 117 ...

Page 118: ...screwdriver to break the thermal paste seal 3 Push the retaining clips on the processor bracket to unlock the bracket from the heat sink Figure 65 Loosening the processor bracket 4 Lift the bracket and the processor away from the heat sink and place the processor connector side down on the processor tray 5 Flex the outer edges of the bracket to release the bracket from the processor NOTE Ensure th...

Page 119: ... the processor in the processor tray NOTE Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor 2 Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket NOTE Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the ...

Page 120: ...ly the grease in a quadrilateral design on the top of the processor CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for single use only Dispose the syringe after you use it Figure 68 Applying thermal grease on top of the processor 120 Installation and Service Manual Instal...

Page 121: ...n the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket Figure 69 Installing the heat sink onto the processor Next steps 1 Install the processor and heat sink module 2 Install the air shroud 3 Follow the procedure listed in After working inside your system Related links Installing a processor and heat sink module Installing the...

Page 122: ...el to the system board to prevent damaging the components 2 Push the blue retention clips inward to allow the heat sink to drop into place 3 Using the Torx T30 screwdriver tighten the screws on the heat sink in the order below a Partially tighten the first screw approximately 3 turns b Tighten the second screw completely c Return to the first screw and tighten it completely If the PHM slips off th...

Page 123: ...er supply unit PSU is an internal hardware component which supplies power to the components in the system Your system supports one of the following Two 1100 W 750 W or 495 W AC PSUs Two 450 W Bronze cabled AC PSU NOTE For more information see the Technical specifications section Installation and Service Manual Installing and removing system components 123 ...

Page 124: ...same maximum output power Related links Technical specifications Removing a power supply unit blank Prerequisite Follow the safety guidelines listed in Safety instructions Step If you are installing a second PSU remove the PSU blank in the bay by pulling the blank outward CAUTION To ensure proper system cooling the PSU blank must be installed in the second PSU bay in a non redundant configuration ...

Page 125: ...that is powered on 1 Follow the safety guidelines listed in Safety instructions 2 Disconnect the power cable from the power source and from the PSU you intend to remove and then remove the cable from the strap on the PSU handle Step Press the orange release latch and slide the PSU out of the system by using the PSU handle Figure 73 Removing a power supply unit Next step Install the PSU Related lin...

Page 126: ...wer outlet CAUTION When connecting the power cable to the PSU secure the cable to the PSU with the strap NOTE When installing hot swapping or hot adding a new PSU wait for 15 seconds for the system to recognize the PSU and determine its status The PSU redundancy may not occur until discovery is complete Wait until the new PSU is discovered and enabled before you remove the other PSU The PSU status...

Page 127: ... links Installing a cabled power supply unit Installing a cabled power supply unit Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Unpack the replacement power supply unit PSU Steps 1 Slide the new PSU into the PSU cage until the PSU is fully seated 2 Tighten the screw to secure the PSU to the chassis 3 Connect all the power cables from the PSU to the system board driv...

Page 128: ...tructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION To prevent damage to the power interposer board you must remove the power supply units PSUs or PSU blank from the system before removing the power interposer board PIB 3 Remove the PSUs or PSU blanks from the back of th...

Page 129: ...ervice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in Safety instructions Steps 1 Align the slots on the power interposer board PIB with the hooks on the power supply unit PSU cage and slide the PIB until it snaps into place 2 Se...

Page 130: ...t is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable disconnect the power or data cables from expansion card s Ste...

Page 131: ... Exit the System Setup Related links System board jumpers and connectors Control panel assembly Removing the control panel assembly Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Using the Phillips 2 screwdriver remove the screw that secures control panel to the chassis 2 Disconnect the control p...

Page 132: ...it from the control panel NOTE Retain the information tag to replace it in the new control panel Installing the control panel assembly Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Replace the blank information tag in the new control panel with the information tag retained from the old control panel 132 Installation and Service Manual Installing and removing syste...

Page 133: ...panel USB cable to the control panel assembly 4 Align and insert the control panel into the control panel slot in the chassis 5 Secure the control panel to the chassis by using the screw 6 Connect the control panel cable and the control panel USB cable to the system board Next step 1 Follow the procedure listed in After working inside your system Installation and Service Manual Installing and remo...

Page 134: ...plug in module breaks the cryptographic binding and it cannot be reinstalled or installed on another system board 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following a Air shroud b Internal cooling fan c Expansion card holder d Expansion cards if installed e vFlash IDSDM module f Internal USB key if ...

Page 135: ...Figure 84 System board screws Installation and Service Manual Installing and removing system components 135 ...

Page 136: ...M for BitLocker users Initializing the TPM 1 2 for TXT users Installing the system board Installing the system board Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components 2 Holding the post incline the system board and lower the system board i...

Page 137: ...bles inside the system are routed along the chassis wall and secured by using the cable securing bracket 4 Follow the procedure listed in After working inside your system 5 Ensure that you a Use the Easy Restore feature to restore the Service Tag For more information see the Easy restore section b If the Service Tag is not backed up in the backup flash device enter the Service Tag manually For mor...

Page 138: ...ure you can restore your Service Tag license UEFI configuration and the system configuration data after replacing the system board All data is automatically backed up in a backup flash device If BIOS detects a new system board and the Service Tag in the backup flash device BIOS prompts the user to restore the backup information 1 Turn on the system If BIOS detects a new system board and if the Ser...

Page 139: ... 3 Slide the TPM module out from its connector 4 Push the plastic rivet away from the TPM connector and rotate it 90 counterclockwise to release it from the system board 5 Pull the plastic rivet out of its slot on the system board 6 To install the TPM align the edge connectors on the TPM with the slot on the TPM connector 7 Insert the TPM into the TPM connector such that the plastic rivet aligns w...

Page 140: ...lowing Rack ears left and right with three screws each Converting the system from tower mode to rack mode Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the system feet or caster wheels Steps 1 Remove the control panel assembly 2 Install the rack slide cover by performing the follow...

Page 141: ...pdate File Explorer select the BIOS update file The BIOS Update Utility with the current and new version of BIOS is displayed 7 Select Continue BIOS Update to install the BIOS update Restoring the Service Tag using Easy Restore The easy restore feature allows you to restore your service tag license UEFI configuration and the system configuration data after replacing the system board All data is ba...

Page 142: ...d if Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this task If you know the system service tag use the System Setup menu to enter the service tag Steps 1 Turn on the system 2 To enter the System Setup press F2 3 Click Service Tag Settings 4 Enter the service tag NOTE You can enter the service tag only when the Service Tag field is empty Ensure t...

Page 143: ... s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities Launch Diagnosti...

Page 144: ...Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 144 Installation and Service Manual Using system diagnostics ...

Page 145: ...he connectors on the various boards in the system Jumpers on the system board help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly System board jumper settings For information on resetting the password jumper to disable a password see the Disabling a forgotten password section Table 37 System board jumper setting...

Page 146: ...e you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 the system disables the new password s the next time it boots 5 Reconnect the system to its electrical outlet and turn on the system including any attached peripherals 6 Turn off the system including any attached periphe...

Page 147: ...MMs for CPU 1 channels 0 1 2 3 4 5 Memory slots A1 A10 for CPU 1 2 Intrusion switch Intrusion switch connector 3 SATA B Onboard SATA B connector 4 Backplane signal Backplane signal connector 5 Front_USB Front USB connector 6 SATA connector SATA connector 7 Control panel Control panel connector Installation and Service Manual Jumpers and connectors 147 ...

Page 148: ...SB 3 0 Internal USB 3 0 connector 15 COIN Cell BATTERY coin cell battery 16 PCIe slots PCIe slots 1 5 17 TPM TPM connector 18 Fan 1 Internal fan connector 19 Fan 2 External fan connector 20 DIMMs for CPU 2 channels 0 1 2 4 5 Memory slots B1 B6 for CPU 2 21 CPU 2 CPU 2 22 CPU 2 PWR CPU 2 Power connector 23 CPU 1 CPU 1 24 CPU 1 PWR CPU 1 Power connector Related links Disabling forgotten password 148...

Page 149: ...gment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the Dell Global Technical Support team Accessing system information by using QRL You can use the Quick Resource Locator QRL to...

Page 150: ...ssue detection SupportAssist monitors your Dell devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell Technical Support Automated diagnostic collection SupportAssist automatically collects system state information from your devices and uploads it securely to De...

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