Dell EMC PowerEdge T150 Installation And Service Manual Download Page 46

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Figure 34. Removing the internal USB memory key

Next steps

Replace the internal USB memory key

Installing the internal USB memory key

Prerequisites

1. Follow the safety guidelines listed in the

Safety instructions

2. Follow the procedure listed in the

Before working inside your system

Steps

Connect the USB memory key into the USB port.

Figure 35. Installing the internal USB memory key

Installing and removing system components

Summary of Contents for EMC PowerEdge T150

Page 1: ...Dell EMC PowerEdge T150 Installation and Service Manual Regulatory Model E80S series Regulatory Type E80S001 October 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...OST 19 Configuration validation 19 Error messages 20 Chapter 5 Installing and removing system components 21 Safety instructions 21 Before working inside your system 22 After working inside your system 22 Recommended tools 22 System cover 22 Removing the system cover 22 Installing the system cover 23 Frontbezel 24 Removing the front bezel 24 Installing the front bezel 25 Drives 26 Removing a 3 5 in...

Page 4: ...48 Installing a PCIe expansion card 49 Optional BOSS S1 card 51 Removing the M 2 SSD module 51 Installing the M 2 SSD module 51 Processor and heat sink 52 Removing the heat sink 52 Removing the processor 53 Installing the processor 54 Installing the heat sink 55 Power supply unit 56 Removing the power supply unit 56 Installing the power supply unit 57 System battery 58 Replacing the system battery...

Page 5: ...irect LED indicator codes 75 NIC indicator codes 76 Non redundant cabled power supply unit indicator codes 76 Using system diagnostics 77 Dell Embedded System Diagnostics 77 Chapter 8 Getting help 79 Recycling or End of Life service information 79 Contacting Dell Technologies 79 Accessing system information by using QRL 79 Quick Resource Locator for PowerEdge T150 system 80 Receiving automated sup...

Page 6: ...ment This document provides an overview about the system information about installing and replacing components diagnostic tools and guidelines to be followed while installing certain components 1 6 About this document ...

Page 7: ...ecified otherwise NOTE For more information see the Dell EMC PowerEdge T150 Technical Specifications on the product documentation page CAUTION Do not install GPUs network cards or other PCIe devices on your system that are not validated and tested by Dell Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty Topics Front view of the system Rear ...

Page 8: ...wer button to manually power on or off the system NOTE Press the power button to gracefully shut down an ACPI compliant operating system 2 System health and ID indicator Indicates the status of the system For more information see the System health and system ID indicator codes section 3 USB 3 0 port The USB ports are 4 pin 2 0 compliant These ports enable you to connect USB devices to the system 8...

Page 9: ...w dell com idracmanuals NOTE You can configure iDRAC Direct by using a USB to micro USB type AB cable which you can connect to your laptop or tablet Cable length should not exceed 3 feet 0 91 meters Performance could be affected by cable quality 5 Optical drive optional N A One optional slim SATA DVD ROM drive or DVD RW drive NOTE For more information see the Dell EMC PowerEdge T150 Technical Spec...

Page 10: ...RAC MAC address and iDRAC secure password label N A Indicates the iDRAC MAC address and iDRAC secure password label 3 Service Tag Express Service Code QRL label N A Indicates the Service Tag Express Service Code QRL label 4 OpenManage Mobile OMM label N A Indicates the OpenManage Mobile OMM label 5 PCIe expansion card slots 4 N A Enables you to connect PCI Express expansion cards 10 PowerEdge T150...

Page 11: ...3 0 port The USB ports are 9 pin 3 0 compliant These ports enable you to connect USB devices to the system 10 USB 2 0 port The USB ports are 4 pin 2 0 compliant These ports enable you to connect USB devices to the system 11 NIC ports 1 The NIC ports that are integrated on the system board provide network connectivity These NIC ports can also be shared with iDRAC when iDRAC network settings is set ...

Page 12: ...ress Service Code and Service Tag are used to identify the system The Express Service Code and Service Tag are found on a sticker on the rear of the system If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password Alternatively the Service Tag information is located on a label on the rear of the chassis System information label The...

Page 13: ...Figure 4 Express Service Tag Figure 5 Electrical overview and system board connections PowerEdge T150 system overview 13 ...

Page 14: ...Figure 6 Memory information Figure 7 Quick Resource Locator 14 PowerEdge T150 system overview ...

Page 15: ...rall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first configure the network settings based on your network infrastructure The network settings option is set to DHCP by default NOTE For...

Page 16: ...AC through the shared LOM mode if you have opted for a system that has the shared LOM mode enabled Options to log in to iDRAC To log in to the iDRAC Web User Interface open a browser and enter the IP address You can log in to iDRAC as iDRAC user Microsoft Active Directory user Lightweight Directory Access Protocol LDAP user In the login screen displayed if you have opted for secure default access ...

Page 17: ...OpenManage Deployment Toolkit www dell com openmanagemanuals OpenManage Deployment Toolkit NOTE For more information about installation and how to videos for operating systems supported on PowerEdge systems see Supported Operating Systems for Dell EMC PowerEdge systems Options to download firmware You can download firmware from the Dell support site For information about downloading firmware see t...

Page 18: ... and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support drivers 2 Enter the Service Tag of the system in the Enter a Dell Service Tag Dell EMC Product ID or Model field and then press Ent...

Page 19: ...red in a table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Table 7 Configuration validation error Error Description Possible cause and recommendations Example Config Error...

Page 20: ...he message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hardware Config Severity Critical Trap EventID 2329 Table 9 Error message HWC8011 Error code HWC8...

Page 21: ...ice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE It is recommended that you always use an antista...

Page 22: ... the system cover 2 Reconnect the peripherals and connect the system to the electrical outlet and then power on the system Recommended tools You need the following tools to perform the removal and installation procedures Phillips 1 screwdriver Phillips 2 screwdriver Torx T15 screwdriver 5 mm hex nut screwdriver Plastic scribe 1 4 inch flat blade screwdriver Wrist grounding strap connected to the g...

Page 23: ...sites 1 Follow the safety guidelines listed in the Safety instructions 2 Ensure that all internal cables are routed connected and that no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the corresponding slots on the system 2 Press the system cover until it clicks in place Installing and removing system components 23 ...

Page 24: ...al outlet and then power on the system Frontbezel Removing the front bezel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Lift the retention clips at the edge of the bezel 2 Unhook the bezel tabs and remove the bezel 24 Installing and removing system components ...

Page 25: ... Follow the safety guidelines listed in Safety instructions 2 Follow the procedure that is listed in Before working inside your system Steps 1 Align and insert the tabs on the bezel into the slots on the system 2 Press the bezel until the retention clips lock in place Installing and removing system components 25 ...

Page 26: ...nd unplug cables before remove the drive For more information see the www dell com storagecontrollermanuals CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION Mixing drive carriers from previous generations of P...

Page 27: ...g to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive auto...

Page 28: ... inside your system Removing a drive from the drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure that is listed in Before working inside your system 3 Remove a 3 5 inch drive carrier from the drive bay Steps Flex the drive bracket and remove the drive from the carrier 28 Installing and removing system components ...

Page 29: ...uidelines listed in Safety instructions 2 Follow the procedure that is listed in Before working inside your system 3 Remove a 3 5 inch drive carrier from the drive bay Steps 1 Align the screw holes on one side of the drive with the pins on the drive carrier 2 Flex the side of the drive carrier and place the drive into the drive carrier Installing and removing system components 29 ...

Page 30: ...he safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove 3 5 inch drive adapter from the 3 5 inch drive carrier NOTE A 2 5 inch cabled drive is installed in a 3 5 inch drive adapter which is then installed in the 3 5 inch cabled drive carrier Steps 1 Using a Phillips 1 screwdriver remove the screws from the side of the 3 5 i...

Page 31: ...r Installing a 2 5 inch drive into the 3 5 inch drive adapter Prerequisites Follow the safety guidelines listed in the Safety instructions Steps 1 Align the screw holes on the 2 5 inch drive with the screw holes on the 3 5 inch drive adapter 2 Using a Phillips 1 screwdriver tighten the screws to secure the drive to the 3 5 inch drive adapter NOTE If the 2 5 inch drive has Torx screw use Torx 6 scr...

Page 32: ...drive adapter from a 3 5 inch drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the 3 5 inch drive carrier from the system Steps Flex the drive bracket and remove the adapter from the carrier Figure 18 Removing a 3 5 inch drive adapter from a 3 5 inch drive carrier 32 Installing a...

Page 33: ...ext steps 1 Replace a 3 5 inch drive carrier into the system 2 Follow the procedure listed in After working inside your system Setting the cooling fan speed for 8 TB drives Prerequisites NOTE Dell EMC recommends 8 TB drives be used only in systems configured with a PERC controller CAUTION Using 8 TB drives in the system without a PERC controller might cause drive 1 to overheat under excessive work...

Page 34: ...TA drive From To ODD Optical disc drive connector SATA_ODD Optical disc drive SATA connector on system board ODD_PWR HDD0 HDD1 HDD2 HDD3 Optical disc drive power connector connecting through the drives 0 1 2 3 HDD ODD_PWR Drives Optical disc drive power connector on the system board HDD0 HDD1 HDD2 HDD3 Signal connector connecting through the drives 0 1 2 3 SL1_PCH_SA1 Signal connector on system bo...

Page 35: ...Signal connector connecting through the drives 0 1 2 3 PERC SAS connector of PERC card on the system board Optional optical drive This is a service technician replaceable part only Removing the optical drive fillers Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure that is listed in Before working inside your system 3 Remove the front bezel NOTE Ther...

Page 36: ...he optical drive Installing the optical drive fillers Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure that is listed in Before working inside your system 3 Remove the front bezel NOTE There are two optical drive fillers plastic filler on the front bezel and metal filler on the optical drive cage Steps 1 On the front bezel insert the tabs on optical...

Page 37: ...our system Removing the optical drive Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure that is listed in Before working inside your system 3 Remove the front bezel 4 Disconnect the power and data cables from the back of the optical drive NOTE Ensure that you note the routing of the power and data cable on the side of the system as you remove them fr...

Page 38: ... in your system External optical drives can be connected through USB ports 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure that is listed in Before working inside your system 3 Remove the front bezel Steps 1 Align the optical drive with the slot in the optical drive cage 2 Slide the optical drive into the slot until the release tab snaps in place 38 Installing a...

Page 39: ...ocedure that is listed in After working inside your system System memory System memory guidelines The PowerEdge T150 system supports DDR4 unregistered DIMMs UDIMMs System memory holds the instructions that are executed by the processor Your system contains four memory sockets that are organized into two channels In each channel the first socket is marked white and the second socket black Installin...

Page 40: ...optimal performance of your system observe the following general guidelines when configuring your system memory If your system s memory configurations fail to observe these guidelines your system might not boot stop responding during memory configuration or operate with reduced memory The memory bus may operate at speeds up to 2933 MT s depending on the following factors System profile selected fo...

Page 41: ... Independent channel population order A 1 A 2 A 3 A 4 1 2 3 4 DIMMs are allowed Populate all the sockets with white release tabs first followed by the black release tabs Unbalanced or odd memory configuration results in a performance loss and system may not identify the memory modules being installed so always populate memory channels identically with equal DIMMs for best performance Removing a me...

Page 42: ... alignment key of the memory module socket and insert the memory module in the socket CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module insert both ends of the memory module simultaneously NOTE The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orien...

Page 43: ...ng fans Removing a cooling fan Prerequisites CAUTION Do not remove or install the fan by holding the blades CAUTION Never operate your system with the system fan removed System can overheat and result in shutdown of the system and loss of data 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Disconnect t...

Page 44: ...h the cable end facing the bottom of the system 2 Align the four grommets on the system with the four holes on the sides of the fan NOTE It is recommended to first install the lower two grommets 3 Pass the grommets through the corresponding holes on the fan 4 Stretch the grommets and push the fan toward the system until it is secured in place 5 Connect the fan power cable to the connector on the s...

Page 45: ...o avoid interference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm width x 57 15 mm length x 7 9 mm height 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Remove the USB memory key from the internal USB port Installing and removing system componen...

Page 46: ...rnal USB memory key Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Connect the USB memory key into the USB port Figure 35 Installing the internal USB memory key 46 Installing and removing system components ...

Page 47: ...dge Servers Troubleshooting Guide at www dell com poweredgemanuals Expansion card installation guidelines Figure 36 Expansion card slot connectors 1 Slot 1 2 Slot 2 3 Slot 3 4 Slot 4 Table 15 Expansion card slots supported on the system board PCIe slot Processor connection PCIe slot height PCIe slot length Slot width Slot 1 Gen4 from processor Processor Full height Half length x4 link in x8 slot S...

Page 48: ...55 2 1 x 8 HBA355i 2 1 1 x 8 HBA355e 2 1 2 x 8 H345 2 1 x 8 Broadcom NIC 1Gb 2 1 4 3 x 4 Intel NIC 1Gb 2 1 4 3 x 4 Dell BOSS S1 Module 2 1 4 3 x 8 Removing a PCIe expansion card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Disconnect any cables connected to the expansion card NOTE The procedure t...

Page 49: ...fety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system About this task NOTE The procedure to install the storage controller card and BOSS S1 is similar to installing the PCIe expansion card Steps 1 Press the blue retention latch and push down the latch to open it 2 If installed remove the filler bracket NOTE Store the filler bracket for...

Page 50: ...o the expansion card 2 Follow the procedure listed in After working inside your system 3 Install any device drivers required for the card as described in the documentation for the card NOTE While replacing faulty storage controller FC or NIC card with the same type of card after you power on the system the new card automatically updates to the same firmware and configuration of the faulty one For ...

Page 51: ...ystem 3 Remove the BOSS S1 card NOTE The procedure to remove the BOSS S1 card is similar to removing an expansion card Steps 1 Using the Phillips 1 screwdriver remove the screw securing the M 2 SSD module to the BOSS S1 card 2 Pull the M 2 SSD module to disconnect from the BOSS S1 card connector Figure 41 Removing the M 2 SSD module Next steps Replace the M 2 SSD module Installing the M 2 SSD modu...

Page 52: ...sion card 2 Follow the procedure listed in After working inside your system Processor and heat sink This is a service technician replaceable part only Removing the heat sink Prerequisites WARNING The heat sink may be hot to touch for some time after the system has been powered off Allow the heat sink to cool before removing it 1 Follow the safety guidelines listed in the Safety instructions 2 Foll...

Page 53: ...cessor is held in its socket under strong pressure The release lever can spring up suddenly if not firmly held NOTE Only remove the processor if you are replacing the processor or system board This procedure is not required when replacing a heat sink module 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove t...

Page 54: ...processor Steps 1 Align the pin 1 indicator of the processor with the triangle on the socket and place the processor on the socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 2 Lower the socket lever and push it under the tab to lock it NOTE If the processor has previously been used in a system...

Page 55: ...xcess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for single use only Dispose the syringe after you use it Figure 46 Applying thermal grease on top of the processor 3 Place the heat sink onto the processor with the cable end facing the drive carrier 4 Using the Phillips 2 screwdriver tighten the screws 8 in lbf on the heat sink i...

Page 56: ... and configuration of the replaced one For updating to the latest firmware and changing the configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Removing the power supply unit Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Disconnect the power cable from the sy...

Page 57: ...fety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Place the D12 PSU in the system and slide it toward the back of the system until it is fully seated 2 Tighten the screws to secure the PSU to the system Installing and removing system components 57 ...

Page 58: ... A new battery can explode if it is installed incorrectly Replace the battery only with the same or equivalent type that is recommended by the manufacturer Discard used batteries according to the manufacturer s instructions For more information see the Safety instructions documentation that is shipped with your system 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the pr...

Page 59: ...ure 51 Installing the system battery Next steps 1 Follow the procedure listed in After working inside your system 2 Confirm that the battery is operating properly by performing the following steps a Enter the System Setup while booting by pressing F2 b Enter the correct time and date in the System Setup Time and Date fields c Exit the System Setup d To test the newly installed battery remove the s...

Page 60: ... intrusion switch cable from the connector on the system board 2 Slide and push the intrusion switch out of the intrusion switch slot on the system Figure 52 Removing the intrusion switch Next steps Replace the intrusion switch Installing the intrusion switch Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your s...

Page 61: ...t supply the recovery key when you restart your system or program before you can access the encrypted data on your drives NOTE Do not attempt to remove the TPM plug in module from the system board After the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding and it cannot ...

Page 62: ...e chassis Figure 54 System board screw location 2 Using a Phillips 2 screwdriver remove the screws that secure the system board to the chassis 3 Using the system board holder slide the system board toward the front of the chassis 4 Incline the system board at an angle and lift the system board out of the chassis 62 Installing and removing system components ...

Page 63: ...ted in the removing the system board section Steps 1 Unpack the new system board assembly NOTE Do not lift the system board by holding a memory module the processor or any other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Holding the blue holder incline the system board at an angle and align the connectors on the sys...

Page 64: ...Figure 56 Installing the system board 3 Using the Phillips 2 screwdriver secure the system board to the chassis with screws 64 Installing and removing system components ...

Page 65: ...ved A replacement TPM plug in module is provided for all system board replacements where a TPM plug in module was installed b Memory modules c Processor d Heat sink module e Internal USB card if installed f Expansion cards if installed 2 Replace the iDRAC MAC address label from the system with the new iDRAC MAC address label that came with the replacement system board 3 Reconnect all cables to the...

Page 66: ...If BIOS detects a new system board and the service tag in the backup flash device BIOS prompts the user to restore the backup information About this task Below is a list of options steps available Restore the service tag license and diagnostics information press Y Navigate to the Lifecycle Controller based restore options press N Restore data from a previously created Hardware Server Profile press...

Page 67: ...e TPM have been securely transferred Steps 1 Locate the TPM connector on the system board For more information see System board connectors 2 Press to hold the module down and remove the screw using the security Torx 8 bit shipped with the TPM module 3 Slide the TPM module out from its connector 4 Push the plastic rivet away from the TPM connector and rotate it 90 counterclockwise to release it fro...

Page 68: ...m Security Settings 3 From the TPM Security option select On 4 Save the settings 5 Restart your system Control panel This is a service technician replaceable part only Removing the control panel cage Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Disconnect all peripherals that are connected to the...

Page 69: ...n Before working inside your system Steps 1 Disconnect the control panel cable from the control panel CAUTION Do not use excessive force when removing the control panel cables as it can damage the connectors 2 Using the Phillips 2 screwdriver remove the screws that secure the control panel to the control panel cage 3 Slide the control panel out of the control panel cage Installing and removing sys...

Page 70: ...ines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align and insert the control panel into the control panel cage 2 Using the Phillips 2 screwdriver secure the control panel to the cage with screws Figure 61 Installing the control panel 70 Installing and removing system components ...

Page 71: ...insert the control panel cage into the control panel cage slot in the system 2 Secure the control panel cage to the system with screws 3 Route the control panel cable and control panel USB cable through the system clip 4 Connect the control panel cable and control panel USB cable to the system board Figure 62 Installing the control panel cage Next steps 1 Install the front bezel 2 Reconnect the di...

Page 72: ...d reset the passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 63 System board jumpers and connectors Table 17 System board jumpers and connectors Item Connector Description 1 Slot 1 PCIe_G4_X4 CPU PCIe card conn...

Page 73: ...tor PIB connector 19 HDD ODD_POWER Hard drive power connector 20 Jumper NVRAM Reset BIOS password jumper 21 INT_USB_3 0 Internal USB connector System board jumper settings For information about resetting the password jumper to disable a password see the Disabling a forgotten password section Table 18 System board jumper settings Jumper Setting Description PWRD_EN The BIOS password feature is enabl...

Page 74: ...t and disconnect the peripherals 2 Remove the system cover 3 Move the jumper on the system board from pins 2 and 4 to pins 4 and 6 4 Replace the system cover NOTE The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 However before you assign a new system and or setup password you must move the jumper back to pins 2 and 4 NOTE If you assign a new sys...

Page 75: ...health mode Solid amber Indicates that the system is in fail safe mode If the problem persists see the Getting help section Blinking amber Indicates that the system is experiencing a fault Check the System Event Log for specific error messages For information about the event and error messages generated by the system firmware and agents that monitor system components go to qrl dell com Look Up Err...

Page 76: ...king green Indicates that the NIC is connected to a valid network at its maximum port speed and data is being sent or received Link indicator is amber and activity indicator is blinking green Indicates that the NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off Indicates that the NIC is co...

Page 77: ...l can use the diagnostics results to help you solve the issue Dell Embedded System Diagnostics NOTE The Dell Embedded System Diagnostics is also known as Enhanced Pre boot System Assessment ePSA diagnostics The Embedded System Diagnostics provide a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save t...

Page 78: ...are Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System diagnostic controls Table 23 System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the ...

Page 79: ...ustomer service issues follow these steps Steps 1 Go to www dell com support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For gener...

Page 80: ...EMC Services offering that automates technical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation...

Page 81: ...The available benefits vary depending on the Dell EMC Service entitlement purchased for your device For more information about SupportAssist go to www dell com supportassist Getting help 81 ...

Page 82: ...ystem remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM CLI Guide for iDRAC For information about Redfish and its protocol supported schema and Redfish Eventing implemented in iDRAC see the Redfish API Guide For information about iDRAC property d...

Page 83: ...ems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC Software RAID controllers or BOSS card and deploying the cards see the Storage controller documentation www dell com storagecontrollermanuals...

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