Dell EMC PowerEdge R440 Installation And Service Manual Download Page 6

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Installing the system board......................................................................................................................................100

Trusted Platform Module...............................................................................................................................................102

Replacing the Trusted Platform Module................................................................................................................102
Initializing TPM for BitLocker users........................................................................................................................103
Initializing the TPM 1.2 for TXT users.................................................................................................................... 103

6 Pre-operating system management applications........................................................................................ 104

Options to manage the pre-operating system applications...................................................................................... 104
System Setup..................................................................................................................................................................104

Dell Lifecycle Controller................................................................................................................................................. 126

Embedded system management............................................................................................................................ 126

Boot Manager................................................................................................................................................................. 126

PXE boot..........................................................................................................................................................................127

7 Using system diagnostics........................................................................................................................... 128

Dell Embedded System Diagnostics.............................................................................................................................128

Running the Embedded System Diagnostics from Boot Manager.....................................................................128
Running the Embedded System Diagnostics from the Dell Lifecycle Controller.............................................. 128
System diagnostic controls..................................................................................................................................... 129

8 Jumpers and connectors ........................................................................................................................... 130

System board jumpers and connectors........................................................................................................................ 131
System board jumper settings...................................................................................................................................... 132
Disabling forgotten password........................................................................................................................................133

9 Getting help............................................................................................................................................... 134

Quick Resource Locator for R440..........................................................................................................................135

Receiving automated support with SupportAssist ....................................................................................................135

Contents

Summary of Contents for EMC PowerEdge R440

Page 1: ...Dell EMC PowerEdge R440 Installation and Service Manual Regulatory Model E45S Series Regulatory Type E45S001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 09 Rev A00 ...

Page 3: ...2 3 Technical specifications 24 System dimensions 25 Chassis weight 25 Processor specifications 26 PSU specifications 26 System battery specifications 26 Expansion bus specifications 26 Memory specifications 26 Drive specifications 26 Drives 26 Ports and connectors specifications 27 USB ports 27 NIC ports 27 Serial connector 27 VGA ports 27 Internal Dual SD Module 27 Video specifications 27 Enviro...

Page 4: ...1 Air shroud 42 Removing the air shroud 42 Installing the air shroud 43 Cooling fans 44 Removing cooling fan 45 Installing cooling fan 46 Internal PERC riser 46 Removing internal PERC riser 47 Installing internal PERC riser 48 Removing PERC card from internal PERC riser 50 Installing PERC card into the internal PERC riser 50 Intrusion switch 51 Removing intrusion switch 51 Installing intrusion swi...

Page 5: ...l IDSDM or vFlash card 77 Installing optional IDSDM or vFlash card 77 LOM riser card 78 Removing the LOM riser card 78 Installing the LOM riser card 79 Hard drive backplane 79 Removing the hard drive backplane 81 Installing the hard drive backplane 82 Cable routing 84 System battery 89 Replacing the system battery 89 Optional internal USB memory key 90 Replacing optional internal USB memory key 91...

Page 6: ...126 Viewing Boot Manager 126 Boot Manager main menu 126 One shot BIOS boot menu 127 System Utilities 127 PXE boot 127 7 Using system diagnostics 128 Dell Embedded System Diagnostics 128 Running the Embedded System Diagnostics from Boot Manager 128 Running the Embedded System Diagnostics from the Dell Lifecycle Controller 128 System diagnostic controls 129 8 Jumpers and connectors 130 System board ...

Page 7: ...U NOTE All instances of SAS SATA hard drives and SSDs are referred to as drives in this document unless specified otherwise Topics Front view of the system Back view of the system Drive indicator codes NIC indicator codes Power supply unit indicator codes LCD panel Locating the Service Tag of your system Front view of the system The front view displays the features available on the front of the sy...

Page 8: ...f the system by using mobile devices This feature aggregates hardware or firmware inventory and various system level diagnostic and error information that can be used in troubleshooting the system For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 2 Optical drive optional N A One optional slim SATA DVD ROM drive or DVD RW drive NOTE DVD devi...

Page 9: ... Quick Sync 2 wireless option is activated The Quick Sync 2 feature allows management of the system using mobile devices This feature aggregates hardware firmware inventory and various system level diagnostic error information that can be used in troubleshooting the system You can access system inventory Dell Lifecycle Controller logs or system logs system health status and also configure iDRAC BI...

Page 10: ...or The indicator turns solid amber if the system experiences an electrical error for example voltage out of range or a failed power supply unit PSU or voltage regulator Check the System Event Log or system messages for the specific issue If it is due to a problem with the PSU check the LED on the PSU Reseat the PSU If the problem persists see the Getting help section Memory indicator The indicator...

Page 11: ...tion Blinks white slowly Indicates that firmware update is in progress If the indicator continues to blink indefinitely see the Getting help section Blinks white five times rapidly and then turns off Indicates that the iDRAC Quick Sync 2 feature is disabled Check if iDRAC Quick Sync 2 feature is configured to be disabled by iDRAC If the problem persists see the Getting help section For more inform...

Page 12: ...ort enables you to access the iDRAC Direct features For more information see the iDRAC User s Guide at Dell com idracmanuals iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem You can configure iDRAC Direct by using a USB to micro USB type AB cable which you can connect to your laptop o...

Page 13: ... view of 2 x 2 5 inch drives with 1 PCIe expansion slot Figure 9 Back view of system with 3 PCIe expansion slots Figure 10 Back view of system with 2 PCIe expansion slots Figure 11 Back view of the system with full height riser Figure 12 Back view of the system with 2 risers Dell EMC PowerEdge R440 overview 13 ...

Page 14: ...onnect a display device to the system For more information see the Technical specifications section 7 Serial port Enables you to connect a serial device to the system For more information see the Technical specifications section 8 iDRAC9 Enterprise port Enables you to remotely access iDRAC For more information see the iDRAC User s Guide at Dell com idracmanuals 9 CMA power port N A The Cable Manag...

Page 15: ...s enabled through the NIC configuration utility Power supply unit indicator codes AC power supply units PSUs have an illuminated translucent handle that serves as an indicator The indicator shows whether power is present or if a power fault has occurred Figure 14 AC PSU status indicator 1 AC PSU status indicator handle Table 9 AC PSU status indicator codes Power indicator codes Condition Green A v...

Page 16: ...upport both 240 V and 120 V input voltages with the exception of Titanium PSUs which support only 240 V When two identical PSUs receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two PSUs are used they must be of the same type and have the same maximum output power Drive indicator codes Each drive carrier has an activity LED indicator and a status...

Page 17: ...he speed of the connected network Figure 16 NIC indicator codes 1 link LED indicator 2 activity LED indicator Table 11 NIC indicator codes Status Condition Link and activity indicators are off The NIC is not connected to the network Link indicator is green and activity indicator is blinking green The NIC is connected to a valid network at its maximum port speed and data is being sent or received L...

Page 18: ...a PSU mismatch with respect to efficiency feature set health status or supported voltage CAUTION If two PSUs are installed both the PSUs must have the same type of label for example Extended Power Performance EPP label Mixing PSUs from previous generations of PowerEdge servers is not supported even if the PSUs have the same power rating This results in a PSU mismatch condition or failure to turn t...

Page 19: ...D messaging is turned off using the iDRAC utility the LCD panel or other tools Figure 18 LCD panel features Table 13 LCD panel features Item Button or display Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press and hold the right button to incr...

Page 20: ...creen View menu NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC9 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Mod...

Page 21: ...ing Service Tag of your system 1 information tag top view 2 information tag back view 3 OpenManage Mobile OMM label 4 iDRAC MAC address and iDRAC secure password label 5 Service Tag Dell EMC PowerEdge R440 overview 21 ...

Page 22: ...te Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM Command Line Reference Guide for iDRAC Dell com idracmanuals For information about updating drivers and firmware see the Methods to download firmware and drivers section in this document To download drivers Dell com support drivers Managing your system For information about systems management software offe...

Page 23: ...and deploying the cards see the Storage controller documentation Dell com storagecontrollermanuals Understanding event and error messages For information about checking the event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide Dell com openmanagemanuals OpenManage software Troubleshooting your syste...

Page 24: ...section Topics System dimensions Chassis weight Processor specifications PSU specifications System battery specifications Expansion bus specifications Memory specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications 3 24 Technical specifications ...

Page 25: ...4 0 mm 17 08 inches 42 8 mm 3 41 inches 35 84 mm 1 41 inches 22 mm 0 87 inches x4 and x10 657 25 mm 25 87 inches x8 606 47 23 87 inches x4 and x10 692 62 27 26 inches x8 641 85 mm 25 26 inches Chassis weight Table 16 Chassis weight System Maximum weight with all drives SSDs 4 x 3 5 inch drive system 17 5 kg 38 58 lb 8 x 2 5 inch drive system 15 2 kg 33 51 lb Technical specifications 25 ...

Page 26: ... The PowerEdge R440 system supports CR 2032 3 0 V lithium coin cell system battery Expansion bus specifications The PowerEdge R440 system supports PCI express PCIe generation six expansion cards which need to be installed on the system board using expansion card risers The R440 system supports three types of expansion card risers Memory specifications The PowerEdge R440 system supports 16 DDR4 reg...

Page 27: ...ge R440 system supports two Network Interface Controller NIC ports on the back panel which have two 1 Gbps configuration NOTE You can install up to five PCIe add on NIC cards Serial connector The serial connector connects a serial device to the system The PowerEdge R440 system supports one serial connector on the back panel which is a 9 pin connector Data Terminal Equipment DTE 16550 compliant VGA...

Page 28: ... less than 950 m or 3117 ft 10 C to 35 C 50 F to 95 F with no direct sunlight on the equipment Fresh air For information about fresh air see the Expanded Operating Temperature section Maximum temperature gradient operating and storage 20 C h 68 F h Table 22 Relative humidity specifications Relative humidity Specifications Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non c...

Page 29: ...n specifications The following table defines the limitations that help avoid any equipment damage or failure from particulates and gaseous contamination If the levels of particulates or gaseous pollution exceed the specified limitations and result in equipment damage or failure you may need to rectify the environmental conditions Re mediation of environmental conditions is the responsibility of th...

Page 30: ... to 95 F with no direct sunlight on the equipment Expanded operating temperature Table 30 Expanded operating temperature specifications Expanded operating temperature Specifications Continuous operation 5 C to 40 C at 5 to 85 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 40 C the system can operate continuously in temperatures as low as 5 C and as high as 40 C For ...

Page 31: ...che Pass DIMM and NVDIMM are not supported Thermal restriction matrix Table 31 Thermal restriction matrix for R440 Storage configuration 10x 2 5 with NVMe drive 10x 2 5 drive 8x 2 5 drive 4x 3 5 drive Processor number TDP W Core count Ambient 35 C Ambient 35 C Ambient 30 C Ambient 30 C Intel Xeon Gold 6152 140 22 C35 C35 C35 C35 Intel Xeon Gold 6140 18 C35 C35 C35 C35 Intel Xeon Gold 6138 125 20 C...

Page 32: ...tel Xeon Silver 4116 85 12 C35 C35 C35 C35 Intel Xeon Silver 4114 85 10 C35 C35 C35 C35 Intel Xeon Silver 4110 85 8 C35 C35 C35 C35 Intel Xeon Silver 4108 85 8 C35 C35 C35 C35 Intel Xeon Bronze 3106 85 8 C35 C35 C35 C35 Intel Xeon Bronze 3104 85 6 C35 C35 C35 C35 Intel Xeon Silver 4112 85 4 C35 C35 C35 C35 32 Technical specifications ...

Page 33: ...lerts administrators to system issues helps them perform remote system management and reduces the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You must use the default iDRAC IP address 192 168 0 120 to configure the initial network settings...

Page 34: ...roller User s Guide at Dell com idracmanuals You can also access iDRAC by using RACADM For more information see the RACADM Command Line Interface Reference Guide at Dell com idracmanuals Options to install the operating system If the system is shipped without an operating system install the supported operating system by using one of the following resources Table 32 Resources to install the operati...

Page 35: ...d and install the latest BIOS drivers and systems management firmware on your system Prerequisite Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to Dell com support drivers 2 In the Drivers Downloads section type the Service Tag of your system in the Enter a Service Tag or product ID box and then click Submit NOTE If you do not have the Service T...

Page 36: ... your product NOTE It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system CAUTION To ensure proper operation and cooling all bays in the system and system fans must be always populated with a component or a blank Before working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Turn ...

Page 37: ... the bezel is used to protect unauthorized access to the drives There are two versions of bezel available With LCD panel Without LCD panel For bezels with LCD panel the system status can be viewed on the LCD panel For more information see the LCD panel section Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same Prerequisite Follow the safety ...

Page 38: ...he LCD panel System cover System cover provides security for the entire system and also helps in maintaining proper air flow inside the system Removing the system cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals Steps 1 Using a 1...

Page 39: ...d and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Push the system cover latch down The system cover slides forward the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the latch release loc...

Page 40: ...als Backplane cover Removing the backplane cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Slide the backplane cover in the direction of the arrows marked on the backplane cover 2 Lift the backplane cover away from the system 40 Installing and removing system components ...

Page 41: ...quisite Follow the safety guidelines listed in Safety instructions Steps 1 Align the backplane cover with the guide slots on the system 2 Slide the backplane cover toward the front of the system until the cover locks into place Installing and removing system components 41 ...

Page 42: ...m airflow inside the system Removing the air shroud Prerequisites CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Step Hold the air shroud at both ends and lift it awa...

Page 43: ...le route the cables inside the system along the system wall and secure the cables by using the cable latch Steps 1 Align the tabs on the air shroud with the slots on the system 2 Lower the air shroud into the system until it is firmly seated When firmly seated the memory socket numbers marked on the air shroud align with the respective memory sockets Installing and removing system components 43 ...

Page 44: ...an2 Fan3 Fan4 Fan5 Fan6 8 x 3 5 inch Cable PSU or Redundant PSU 1 Not required Required Required Required Required Not required Redundant PSU 2 Not required Required Required Required Required Required 12 x 3 5 inch Redundant PSU only 1 Required Required Required Required Required Not required 2 Required Required Required Required Required Required NOTE The high performance fans are required for 1...

Page 45: ...ure listed in Before working inside your system 3 Remove the air shroud 4 Remove the internal PERC riser 5 Move the cables out of way to access the cooling fan cable connector on the system board Steps 1 Disconnect the cooling fan cable connected to the system board connector NOTE In the 4 x 3 5 inch hard drive system disconnect the fan 1 cable from the power interposer board 2 Press the release t...

Page 46: ...instructions Steps 1 Holding the release tab place the cooling fan into the cooling fan cage 2 Route the cooling fan cable and connect it to the connector on the system board Figure 30 Installing cooling fan Next steps 1 Install the internal PERC riser 2 Install the air shroud 3 Follow the procedure listed in After working inside your system Internal PERC riser The internal PERC riser has Harpoon ...

Page 47: ...rking inside your system 3 Remove the air shroud 4 Open the cable guiding latch for easy access Steps 1 Open the plunger 2 Hold the blue touch points and lift the internal PERC riser away from the system Figure 31 Removing internal PERC riser 3 Disconnect the cable connected to the internal PERC riser Installing and removing system components 47 ...

Page 48: ... riser Next step 1 Install the internal PERC riser Installing internal PERC riser Prerequisite 1 Follow the safety guidelines listed in Safety instructions Steps 1 Connect the cable to the internal PERC riser 48 Installing and removing system components ...

Page 49: ... to the guide on the system board 3 Press until the internal PERC riser clicks into place 4 Close the plunger Figure 34 Installing internal PERC riser Next steps 1 Close the cable guiding latch 2 Install the air shroud 3 Follow the procedure listed in After working inside your system Installing and removing system components 49 ...

Page 50: ... Pull the PERC card out of the connector on the internal PERC riser Figure 35 Removing PERC card from internal PERC riser Next step Installing PERC card into the internal PERC riser Installing PERC card into the internal PERC riser Prerequisite 1 Follow the safety guidelines listed in Safety instructions Steps 1 Insert the PERC card into the internal PERC riser and push the card in 2 Using Phillip...

Page 51: ...ystem event logs SEL records the number of times the cover has been removed when the system was on Removing intrusion switch Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove air shroud 4 Remove internal PERC riser Steps 1 Disconnect the intrusion switch cable connected to the system board 2 Slide ...

Page 52: ...ions Steps 1 Align the intrusion switch with the intrusion switch slot Figure 38 Installing intrusion switch 2 Slide the intrusion switch until it is firmly seated in the intrusion switch slot 3 Connect the intrusion switch cable to the connector on the system board Next steps 1 Install internal PERC riser 2 Install air shroud 52 Installing and removing system components ...

Page 53: ...capacity drives can take a long time to format Removing a drive blank The procedure for removing 2 5 inch and 3 5 inch drive blanks is identical Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots CAUTION Mixing drive blanks from previous ge...

Page 54: ...talling a drive blank Next step If removed install the front bezel Removing a 2 5 inch drive from a 3 5 inch drive adapter Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Remove the 3 5 inch drive adapter from the 3 5 inch drive carrier NOTE A 2 5 inch drive is installed in a 3 5 inch drive adapter which is then installed in the 3 5 inch drive carrier Steps 1 Using the...

Page 55: ...ch drive into a 3 5 inch drive adapter Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Align the screw holes on the 2 5 inch drive with the screw holes on the 3 5 inch drive adapter 2 Using the Phillips 2 screwdriver secure the 2 5 inch drive to the 3 5 inch drive adapter Installing and removing system components 55 ...

Page 56: ...low the safety guidelines listed in Safety instructions 2 If installed remove the front bezel 3 Remove the 3 5 inch drive carrier from the system Steps 1 Using the Phillips 1 screwdriver remove the screws from the rails on the drive carrier 2 Lift the 3 5 inch drive adapter out of the 3 5 inch drive carrier 56 Installing and removing system components ...

Page 57: ...uidelines listed in Safety instructions 2 Install the 2 5 inch drive into the 3 5 inch drive adapter Steps 1 Insert the 3 5 inch drive adapter into the 3 5 inch drive carrier with the connector end of the drive toward the back of the 3 5 inch drive carrier 2 Align the screw holes on the 3 5 inch drive adapter with the holes on the 3 5 inch drive carrier 3 Using the Phillips 1 screwdriver secure th...

Page 58: ...y for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a hard drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hard drive removal and insertion CAUTION Mixing hard drives from previous generations of PowerEdge servers ...

Page 59: ...next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to r...

Page 60: ...rom the drive carrier Prerequisite CAUTION Mixing drives from previous generations of PowerEdge servers is not supported Steps 1 Using Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the drive out of the drive carrier 60 Installing and removing system components ...

Page 61: ...o the drive carrier ensure that you do not tighten the screws to more than 4 in lbs Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier When aligned correctly the back of the drive is flush with the back of the drive carrier 3 Using the Phillips 1 screwdri...

Page 62: ...tem profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors The following table shows the memory populations and operating frequencies for the supported configurations Table 35 Memory population DIMM Type DIMMs Populated Channel Voltage Operating Frequency in MT s Maximum DIMM Rank Channel RDIMM 1 1 2 V 2666 2400...

Page 63: ...ift and remove the memory module from the system Figure 49 Removing a memory module Next step 1 Install the memory module Installing a memory module Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic cont...

Page 64: ...y of the installed memory 4 If the value is incorrect one or more of the memory modules may not be installed properly Ensure that the memory module is firmly seated in the memory module socket 5 Run the system memory test in system diagnostics Processors and heat sinks The processor controls memory peripheral interfaces and other components of the system The system can have more than one processor...

Page 65: ...r from the processor and heat sink module Prerequisites NOTE Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink This procedure is not required when replacing a system board 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the...

Page 66: ... processor tray 5 Flex the outer edges of the bracket to release the bracket from the processor NOTE Ensure that the processor and the bracket are placed in the tray after you remove the heat sink Figure 52 Removing the processor bracket Next step Install the processor into the processor and heat sink module 66 Installing and removing system components ...

Page 67: ...or before placing the bracket on the processor NOTE Ensure that the processor and the bracket are placed in the tray before you install the heat sink Figure 53 Installing the processor bracket 3 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 4 Use the thermal grease syringe included with your processor kit to apply the grease in...

Page 68: ...locks onto the heat sink NOTE Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink Do not press on the heat sink fins Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket 68 Installing and removing system components ...

Page 69: ...structions 2 If installed remove the processor DIMM blank and CPU dust cover The procedure to remove the processor DIMM blank is similar to that of the memory module Steps 1 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module PHM on the processor socket CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sin...

Page 70: ...the system is an add on card that can be inserted into an expansion slot on the system board or riser card to add enhanced functionality to the system through the expansion bus NOTE A System Event Log SEL event is logged if an expansion card riser is not supported or missing It does not prevent your system from turning on However if F1 F2 pause occurs and an error message is displayed Removing exp...

Page 71: ... expansion card from low profile riser Figure 57 Removing expansion card from full height X1 riser 3 If the expansion card is not going to be replaced install a filler bracket Installing and removing system components 71 ...

Page 72: ...racket for full height X1 riser Next steps 1 Install expansion card into the expansion card riser 2 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and push the expansion card latch 72 Installing and removing system components ...

Page 73: ...d for installation NOTE For instructions see the documentation accompanying the card 3 When installing a card into low profile or full height X1 riser open the PCIe card holder latch Steps 1 Pull the expansion card latch 2 If installed remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communica...

Page 74: ...ge connector with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Close the expansion card retention latch Figure 62 Installing expansion card into low profile riser 74 Installing and removing system components ...

Page 75: ...emoving an expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Disconnect any cables connected to the expansion card Step Hold the touch points and lift the expansion card riser from the riser connector on the system board Next step Install the expansion card riser Installing an expansi...

Page 76: ...sh IDSDM module and press the card to partially release it from the slot 2 Hold the MicroSD card and remove it from the slot NOTE Temporarily label each MicroSD card with its corresponding slot number after removal Next steps 1 Follow the procedure listed in After working inside your system 2 Install a MicroSD card Installing the MicroSD card Prerequisites Follow the safety guidelines listed in Sa...

Page 77: ...val Steps 1 Locate the IDSDM vFlash connector on the system board To locate IDSDM vFlash see the System board jumpers and connectors section 2 Holding the pull tab lift the IDSDM vFlash card out of the system Figure 64 Removing the optional IDSDM vFlash card NOTE There are two dip switches on the IDSDM vFlash card for write protection Next step Install the optional IDSDM vFlash card Installing opt...

Page 78: ...ll the MicroSD cards into the same slots based on the labels you had marked on the cards during removal 2 Follow the procedure listed in After working inside your system LOM riser card The LOM riser card is a small removable mezzanine card which provides the flexibility of selecting different network connectivity options Removing the LOM riser card Prerequisites 1 Follow the safety guidelines list...

Page 79: ...ser card Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Orient the LOM riser card to fit through the Ethernet connectors or the SFP slot on the system 2 Press the LOM riser card until the card is firmly seated on the system board connector and the two blue plastic snap holds the LOM riser card in place 3 Using Phillips 2 screwdriver tighten the screws to secure the...

Page 80: ...ector on the backplane 3 backplane power cable Figure 68 8 x 2 5 backplane 1 release tab 2 SATA_A cable connector 3 backplane signal cable 4 backplane 5 SATA_B cable connector 6 backplane power cable Figure 69 10 x 2 5 backplane 1 release tab 2 bridge PCIe cable connector 3 internal PCIe cable connector 4 NVMe cable connector 5 NVMe cable connector 6 backplane power cable 7 NVMe cable connector 80...

Page 81: ...cedure to remove the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the backplane cover 5 Remove all hard drives from the front bay 6 Disconnect all the cables from the backplane Steps 1 Press the blue release tabs and lift the back...

Page 82: ...o install the backplane is similar for all backplane configurations Steps 1 Use the hooks on the system as guides to align the slots on the backplane with the guides on the system 2 Lower the hard drive backplane until the blue release tabs snap into place 3 If your backplane has an expander board then tighten the screws securing the expander board and tighten the captive screws on the expander bo...

Page 83: ...ews 2 guides Next steps 1 Connect all the cables to the backplane 2 Install all the hard drives 3 Install the backplane cover 4 Install the air shroud 5 Follow the procedure listed in After working inside your system Installing and removing system components 83 ...

Page 84: ...th PERC 1 backplane 2 backplane expander 3 backplane signal cable 4 backplane power cable 5 backplane expander power cable 6 cable routing clip 7 power interposer board 8 internal riser 9 system board 10 SAS cable 11 SAS cable 84 Installing and removing system components ...

Page 85: ...kplane signal cable 4 backplane power cable 5 backplane expander power cable 6 cable routing clip 7 power interposer board 8 expansion card riser 9 system board 10 NVMe connector on internal riser 11 SAS cable 12 SAS cable 13 NVMe connector 14 NVMe connector Installing and removing system components 85 ...

Page 86: ...ve backplane with PERC 1 hard drive backplane 2 backplane signal cable 3 SAS cable 4 SAS cable 5 backplane power cable 6 cable routing clip 7 power interposer board 8 internal riser 9 system board 86 Installing and removing system components ...

Page 87: ...ackplane with onboard SATA 1 hard drive backplane 2 backplane signal cable 3 SATA cable 4 SATA cable 5 backplane power cable 6 cable routing clip 7 power interposer board 8 system board 9 system board Installing and removing system components 87 ...

Page 88: ... 4 x 3 5 hard drive backplane with PERC 1 hard drive backplane 2 backplane power cable 3 cable routing clip 4 SAS cable 5 backplane signal cable 6 power supply unit 7 system board 88 Installing and removing system components ...

Page 89: ...a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable disconnect the power or data cabl...

Page 90: ...listed in After working inside your system 4 While booting press F2 to enter the System Setup and ensure that the battery is operating properly 5 Enter the correct time and date in the System Setup Time and Date fields 6 Exit the System Setup Optional internal USB memory key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device To ...

Page 91: ...Optical drives retrieve and store data on optical discs such as CD and DVD Optical drives can be categorized into two basic types optical disc readers and optical disc writers Removing the optical drive Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Disconnect the power and data cables from the connect...

Page 92: ...tical drive slot on the front of the system 2 Slide in the optical drive until the release tab snaps into place Figure 82 Installing optical drive Next steps 1 Connect the power and data cables to the connector on the optical drive and the connector on the system board NOTE Route the cable properly on the side of the system to prevent it from being pinched or crimped 92 Installing and removing sys...

Page 93: ...hen two identical PSUs are installed power supply redundancy 1 1 with redundancy or 2 0 without redundancy is configured in system BIOS In redundant mode power is supplied to the system equally from both PSUs when Hot Spare is disabled When Hot Spare is enabled one of the PSUs is put into the sleep mode when system utilization is low in order to maximize efficiency NOTE If two PSUs are used they m...

Page 94: ...supply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on 1 Follow the safety guidelines listed in Safety instructions 2 Disconnect the power cable from the power source and from the PSU you intend to remove and then remove the cable from the strap on the PSU handle 3 Unlatch and lift the optional cable management arm i...

Page 95: ...instructions 2 For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label Step Slide the PSU into the system until the PSU is fully seated and the release latch snaps into place Installing and removing system components 95 ...

Page 96: ... may not occur until discovery is complete Wait until the new PSU is discovered and enabled before you remove the other PSU The PSU status indicator turns green to signify that the PSU is functioning properly Removing a non redundant cabled AC power supply unit Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your sys...

Page 97: ... supply unit PSU 2 Slide the new PSU into the PSU cage until the PSU is fully seated 3 Using Phillips 2 screwdriver tighten the screw to secure the PSU to the system Figure 88 Installing a non redundant cabled AC PSU Next steps 1 Connect all the cable connectors to the system board 2 If applicable install the expansion card riser 3 Install the air shroud 4 Follow the procedure listed in After work...

Page 98: ...d to the system board 5 Remove the PSU CAUTION To prevent damage to the power interposer board you must remove the power supply module s or power supply blank from the system before removing the power interposer board or power distribution board Steps 1 Using Phillips 2 screwdriver remove the two screws securing the power interposer board PIB to the system 2 Lift the PIB away from the system Figur...

Page 99: ...Platform Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives CAUTION Do not attempt to remove the TPM plug in module from ...

Page 100: ... chassis CAUTION Do not lift the system board by holding a memory module processor or other components 2 Using Phillips 1 screwdriver remove eight screws securing the system board to the chassis 3 Hold the system board holder slightly lift the system board and then slide it toward the front of the chassis 4 Lift the system board out of the chassis Figure 91 Removing the system board Next step Inst...

Page 101: ...pansion cards and risers f Processors and heat sink modules g Processor blanks if applicable h Memory modules i LOM riser card j Air shroud 3 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 4 Follow the procedure listed in After working inside your system 5 Ensure that you a Use th...

Page 102: ...m Ensure that the BIOS is configured to enable UEFI boot mode Steps 1 Locate the TPM connector on the system board NOTE To locate the TPM connector on the system board see the System board jumpers and connectors section 2 Press to hold the module down and remove the screw using the security Torx 8 bit shipped with the TPM module 3 Slide the TPM module out from its connector 4 Push the plastic rive...

Page 103: ...F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boot Measurements 4 From the TPM Command option select Activate 5 Save the settings 6 Restart your system 7 Enter System Setup again 8 On the System Setup Main Menu screen click System BIOS System Security Settings 9 From the Intel TXT option ...

Page 104: ...configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by using two methods Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Viewing S...

Page 105: ...em 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS System BIOS Settings details The System BIOS Settings screen details are explained as follows Option Description System...

Page 106: ...t OS settings Miscellaneous Settings Specifies options to change the system date and time System Information You can use the System Information screen to view system properties such as Service Tag system model name and the BIOS version Viewing System Information To view the System Information screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see t...

Page 107: ...tem Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings Memory Settings details The Memory Settings screen details are explained as follows Option Description Installed Memory Size Displays the...

Page 108: ...istency for NVDIMM N If this option is set to Off persistency for all NVDIMM N is disabled and is not presented to OS data is not preserved If this option is set to Non Volatile DIMM persistency for all NVDIMM N is enabled and presented to OS data is preserved This option is set to Non Volatile DIMM by default NVDIMM N Read Only Enables or disables the read only option for the NVDIMM N If set to E...

Page 109: ...ngs details The Processor Settings screen details are explained as follows Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors If this option is set to Enabled the BIOS displays all the logical processors If this option is set to Disabled the BIOS displays only one logical processor per core This option is set to Enabled by ...

Page 110: ...core parking algorithm and parks some of the logical processors in the system which in turn allows the corresponding processor cores to transition into a lower power idle state This option can only be enabled if the operating system supports it It is set to Disabled by default Configurable TDP Enables you to reconfigure the processor Thermal Design Power TDP levels during POST based on the power a...

Page 111: ...gs details The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables the embedded SATA option to be set to Off AHCI or RAID modes This option is set to AHCI Mode by default Security Freeze Lock Sends Security Freeze Lock command to the embedded SATA drives during POST This option is applicable only for AHCI Mode This option is set to Enabled by default Writ...

Page 112: ...ings details The Boot Settings screen details are explained as follows Option Description Boot Mode Enables you to set the boot mode of the system CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with...

Page 113: ... operating systems do not support UEFI and can only be installed from the BIOS boot mode NOTE For the latest information about supported operating systems go to Dell com ossupport Changing boot order About this task You may have to change the boot order if you want to boot from a USB key You may have to change the boot order if you want to boot from a USB key or an optical drive The following inst...

Page 114: ... iSCSI Settings screen details Option Description iSCSI Initiator Name Specifies the name of the iSCSI initiator in IQN format iSCSI Device1 Enables or disables the iSCSI device When disabled a UEFI boot option is created for the iSCSI device automatically This is set to Disabled by default iSCSI Device1 Settings Enables you to control the configuration of the iSCSI device UEFI iSCSI Settings You ...

Page 115: ...perating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Integrated Devices Integrated Devices details The Integrated Devices screen details are explained as follows Option Description User Accessible USB Ports Configures the user acc...

Page 116: ... SR IOV Global Enable Enables or disables the BIOS configuration of Single Root I O Virtualization SR IOV devices This option is set to Disabled by default Internal SD Card Port Enables or disables the internal SD card port of the Internal Dual SD Module IDSDM This option is set to On by default Internal SD Card Redundancy Configures the redundancy mode of the Internal Dual SD Module IDSDM When se...

Page 117: ...urcation Table 39 Slot Bifurcation Option Description Auto Discovery Bifurcation Settings Platform Default Bifurcation Auto Bifurcation and Manual bifurcation Slot 1 Bifurcation x4 or x8 Bifurcation Slot 2 Bifurcation x16 or x4 or x8 or x4x4x8 or x8x4x4 Bifurcation Slot 3 Bifurcation x16 or x4 or x8 or x4x4x8 or x8x4x4 Bifurcation Serial Communication You can use the Serial Communication screen to...

Page 118: ...n be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert this setting to ...

Page 119: ...ata CRC Enables or disables the Write Data CRC This option is set to Disabled by default Collaborative CPU Performance Control Enables or disables the CPU power management option When set to Enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC This option is set to Disabled by default Memory Patrol Scrub Sets the memory patrol scrub frequency This option is set to...

Page 120: ...k System Security System Security Settings details The System Security Settings screen details are explained as follows Option Description Intel R AES NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set AES NI This option is set to Enabled by default System Password Sets the system password This option is set to En...

Page 121: ...d of the current boot order In Band Manageability Interface When set to Disabled this setting will hide the Management Engine s ME HECI devices and the system s IPMI devices from the operating system This prevents the operating system from changing the ME power capping settings and blocks access to all in band management tools All management should be managed through out of band This option is set...

Page 122: ...assword jumper setting is disabled the existing system password and setup password are deleted and you need not provide the system password to boot the system Steps 1 To enter System Setup press F2 immediately after turning on or rebooting your system 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security screen verify that Password Status is set to Unloc...

Page 123: ...assword field alter or delete the existing setup password and then press Enter or Tab If you change the system and setup password a message prompts you to reenter the new password If you delete the system and setup password a message prompts you to confirm the deletion 6 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you to save the changes 7 Select Setup Passw...

Page 124: ...ails are explained as follows Option Description Redundant OS Location Enables you to select a backup disk from the following devices None IDSDM SATA Ports in AHCI mode BOSS PCIe Cards Internal M 2 Drives Internal USB NOTE RAID configurations and NVMe cards not are included as BIOS does not have the ability to distinguish between individual drives in those configurations Redundant OS State NOTE Th...

Page 125: ...or disabled This option is set to On by default NOTE This option does not apply to 84 key keyboards F1 F2 Prompt on Error Enables or disables the F1 F2 prompt on error This option is set to Enabled by default The F1 F2 prompt also includes keyboard errors Load Legacy Video Option ROM Enables you to determine whether the system BIOS loads the legacy video INT 10H option ROM from the video controlle...

Page 126: ...of features provided by the Dell Lifecycle Controller For more information about setting up the Dell Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Dell Lifecycle Controller documentation at Dell com idracmanuals Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities Viewing Boot Manager About this task To...

Page 127: ...BIOS boot menu One shot BIOS boot menu enables you to select a boot device to boot from System Utilities System Utilities contains the following utilities that can be launched Launch Diagnostics BIOS Update File Explorer Reboot System PXE boot You can use the Preboot Execution Environment PXE option to boot and configure the networked systems remotely To access the PXE boot option boot the system ...

Page 128: ...he failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities ...

Page 129: ...etected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Using system diagnostics 129 ...

Page 130: ...escribes the connectors on the various boards in the system Jumpers on the system board help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly Topics System board jumpers and connectors System board jumper settings Disabling forgotten password 8 130 Jumpers and connectors ...

Page 131: ...onnectors Item Connector Description 1 FAN6 Cooling fan 6 connector 2 CPU1 Processor socket 1 3 CPU1_PWR_CONN P2 CPU1 power connector 4 J_INTRU Intrusion switch connector 5 J_BP_SIG1 Backplane signal connector 1 6 LFT_CP_CONN Left control panel connector 7 J_SATA_B1 Internal SATA B connector Jumpers and connectors 131 ...

Page 132: ...USB_3 0 USB connector 20 NVRAM_CLR Clear NVRAM 21 PWRD_EN Reset BIOS password 22 SLOT6 PCIe slot 6 23 SLOT5 PCIe slot 5 24 SLOT4 PCIe slot 4 25 J_TPM_MODULE TPM module connector 26 J_BP_SIG0 Backplane signal connector 27 J_MEZZ_A1 LOM riser card connector 28 BATTERY Battery connector 29 PCIE_G3_X16 CPU1 Riser 1 connector 30 A6 A5 A10 A4 A9 A7 A1 A8 A2 A3 Memory module sockets 31 B3 B2 B1 B4 B5 B6 ...

Page 133: ... instructions that are shipped with your product Steps 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 H...

Page 134: ...he various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the De...

Page 135: ...a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell Technical Support Automated diagnostic collection SupportA...

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