Dell EMC PowerEdge R250 Installation And Service Manual Download Page 5

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Installing the internal USB key..................................................................................................................................70

Power supply unit..............................................................................................................................................................70

Removing the cabled power supply unit................................................................................................................ 70
Installing a power supply unit.................................................................................................................................... 71

System board......................................................................................................................................................................72

Removing the system board..................................................................................................................................... 72
Installing the system board....................................................................................................................................... 73

Trusted Platform Module................................................................................................................................................ 75

Control panel.......................................................................................................................................................................77

Chapter 6: Jumpers and connectors.............................................................................................81

Chapter 7: System diagnostics and indicator codes..................................................................... 84

Non-redundant cabled power supply unit indicator codes......................................................................................84
Using system diagnostics................................................................................................................................................ 84

Dell Embedded System Diagnostics........................................................................................................................85

Chapter 8: Getting help...............................................................................................................86

Recycling or End-of-Life service information............................................................................................................ 86
Contacting Dell Technologies.........................................................................................................................................86
Accessing system information by using QRL............................................................................................................. 86

Quick Resource Locator for PowerEdge R250 system......................................................................................87

Receiving automated support with SupportAssist ...................................................................................................87

Chapter 9: Documentation resources.......................................................................................... 89

Contents

Summary of Contents for EMC PowerEdge R250

Page 1: ...Dell EMC PowerEdge R250 Installation and Service Manual Part Number E79S Series Regulatory Type E79S001 October 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...drivers 16 Downloading drivers and firmware 17 Chapter 4 Minimum to POST and system management configuration validation 18 Minimum configuration to POST 18 Configuration validation 18 Error messages 19 Chapter 5 Installing and removing system components 20 Safety instructions 20 Before working inside your system 21 After working inside your system 21 Recommended tools 21 Optional front bezel 22 Re...

Page 4: ...8 Processor and heat sink 49 Removing the heat sink 49 Removing the processor 50 Installing the processor 51 Installing the heat sink 52 Expansion cards and expansion card risers 53 Expansion card installation guidelines 54 Removing the expansion card risers 55 Installing the expansion card risers 57 Removing expansion card from the expansion card riser 57 Installing an expansion card into the exp...

Page 5: ...oving the right control panel 78 Installing the right control panel 79 Chapter 6 Jumpers and connectors 81 System board connectors 81 System board jumper settings 82 Disabling a forgotten password 82 Chapter 7 System diagnostics and indicator codes 84 Non redundant cabled power supply unit indicator codes 84 Using system diagnostics 84 Dell Embedded System Diagnostics 85 Chapter 8 Getting help 86 ...

Page 6: ...ment This document provides an overview about the system information about installing and replacing components diagnostic tools and guidelines to be followed while installing certain components 1 6 About this document ...

Page 7: ...ves in this document unless specified otherwise NOTE For more information see the Dell EMC PowerEdge R250 Technical Specifications on the product documentation page Topics Front view of the system Rear view of the system Inside the system System information label Rail sizing and rack compatibility matrix Locating the Express Service Code and Service Tag Front view of the system Figure 1 Front view...

Page 8: ... more information see the Dell EMC PowerEdge R250 Technical Specifications on the product documentation page Rear view of the system Figure 4 Rear view of the system Table 2 Rear view of the system Item Ports panels or slots Icon Description 1 Serial port N a Enables you to connect serail devices to the system 2 Ethernet ports The Ethernet ports that are integrated on the system board provide netw...

Page 9: ...ogress mode 8 USB 3 2 Gen 1 port This port is USB 3 0 compliant 9 USB 2 0 port This port is USB 2 0 compliant 10 iDRAC ethernet port Enables you to remotely access iDRAC For more information see the iDRAC User s Guide at www dell com poweredgemanuals 11 VGA port Enables you to connect a display device to the system NOTE For more information see the Dell EMC PowerEdge R250 Technical Specifications ...

Page 10: ...m 1 Optical drive 2 Cabled drive connector 3 Intrusion switch 4 Cabled power supply unit 5 Expansion card riser 6 Processor heat sink 7 System board 8 Cooling fans 9 Information tag System information label The system information label is located on the back of the system cover Figure 7 Express service tag 10 PowerEdge R250 system overview ...

Page 11: ...Figure 8 Memory information PowerEdge R250 system overview 11 ...

Page 12: ...il adjustability range for various types of rack mounting flanges Rail depth with and without cable management accessories Types of racks supported for various types of rack mounting flanges Locating the Express Service Code and Service Tag The unique Express Service Code and Service Tag are used to identify the system The information tag is located on the front of the system that includes system ...

Page 13: ...s Service Code QRL label The Mini Enterprise Service Tag MEST label is located on the rear of the system that includes the Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alternatively the Service Tag information is located on a label on the left wall of the chassis PowerEdge R25...

Page 14: ...RAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make you more productive as a system administrator and improve the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system a...

Page 15: ... port by using the USB cable You can also access iDRAC through the shared LOM mode if you have opted for a system that has the shared LOM mode enabled Options to log in to iDRAC To log in to the iDRAC Web User Interface open a browser and enter the IP address You can log in to iDRAC as iDRAC user Microsoft Active Directory user Lightweight Directory Access Protocol LDAP user In the login screen di...

Page 16: ...OpenManage Deployment Toolkit www dell com openmanagemanuals OpenManage Deployment Toolkit NOTE For more information about installation and how to videos for operating systems supported on PowerEdge systems see Supported Operating Systems for Dell EMC PowerEdge systems Options to download firmware You can download firmware from the Dell support site For information about downloading firmware see t...

Page 17: ... and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support drivers 2 Enter the Service Tag of the system in the Enter a Dell Service Tag Dell EMC Product ID or Model field and then press Ent...

Page 18: ...rations stored in a table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Table 7 Configuration validation error Error Description Possible cause and recommendations Example C...

Page 19: ...e identified in the message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hardware Config Severity Critical Trap EventID 2329 Table 9 Error message HWC801...

Page 20: ...shock WARNING Do not operate the system without the cover for a duration exceeding five minutes Operating the system without the system cover can result in component damage CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service an...

Page 21: ...y instructions Steps 1 Power off the system and all attached peripherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 If applicable remove the system from the rack For more information see the Rail Installation Guide relevant to your rail solutions at www dell com poweredgemanuals 4 Remove the system cover After working inside your system Prerequisites Follow...

Page 22: ... 1 Unlock the front bezel 2 Press the release button and disengage the left end of the bezel 3 Unhook the right end and remove the bezel Figure 11 Removing the front bezel with the LCD panel Next steps Replace the front bezel Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same Prerequisites 1 Follow the safety guidelines listed in the Safe...

Page 23: ... the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Power off the system and any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals Steps 1 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock counterclockwise to the unlock position 2 Lift the release latch until the system cover slides back 3 Lift ...

Page 24: ...ore working inside your system 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Close the system cover release latch 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock clockwise to the lock position 24 Installing and removing ...

Page 25: ...the optical drive Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Disconnect the cables that are connected to the optical drive Steps 1 Press the tab to release the optical drive from the optical drive bay 2 Slide the optical drive out of the system Installing and removing system components 25 ...

Page 26: ... working inside your system NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Align and slide the optical drive into the optical drive slot on the system until it latches 2 Connect the power cable and signal cable to the optical drive 26 Installing and ...

Page 27: ...Figure 16 Installing the optical drive Next steps 1 Install the system cover 2 Follow the procedure listed in the After working inside your system Installing and removing system components 27 ...

Page 28: ...ide your system Steps Hold the air shroud at both ends and lift the air shroud out of the system Figure 17 Removing the air shroud Next steps Replace the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Align the slot on the air shroud with the standoff ...

Page 29: ... a cooling fan Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud Steps Remove the fan out of the system partially and then unplug the fan cable from the system board Installing and removing system components 29 ...

Page 30: ...requisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Align and slide the cooling fan into the cooling fan cage and plug the fan cable to the system board 30 Installing and removing system components ...

Page 31: ...lines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud Steps 1 Disconnect and remove the intrusion switch cable from the connector on the system board Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver remove the screw securing the intrusion switch module 3 Lift the int...

Page 32: ... inside your system 3 Remove the air shroud Steps 1 Align and insert the intrusion switch module into the slot on the system until firmly seated 2 Using the Phillips 1 screwdriver tighten the screw securing the intrusion switch module 3 Connect the intrusion switch cable to the connector on the system board NOTE Route the cable properly when you replace it to prevent the cable from being pinched o...

Page 33: ...ve backplane Depending on your system configuration the drive backplanes supported for R250 system are listed here Table 10 Supported backplane options for R250 system System Supported hard drive options PowerEdge R250 3 5 inch x4 SAS SATA backplane Figure 23 4 x 3 5 inch drive backplane 1 BP_PWR_1 backplane power and signal cable to PIB 2 BP_DST_SA1 SAS SATA connector Installing and removing syst...

Page 34: ...optical drive signal and power cables from the system NOTE Observe the routing of the cable as you remove it from the system 6 Disconnect the drive backplane cables from the connectors on the system board Steps 1 Press the blue release tabs to disengage the drive backplane from the hooks on the system 2 Lift the drive backplane out of the system NOTE To avoid damaging the backplane ensure that you...

Page 35: ...he guides on the system 2 Insert the backplane into the guides and lower the backplane until the blue release tabs click into place Figure 25 Installing the drive backplane Next steps 1 Reconnect all the disconnected cables to the backplane 2 Install all the drives 3 Install the air shroud 4 Follow the procedure listed in After working inside your system Drives Removing a drive blank Prerequisites...

Page 36: ...e the front bezel Steps Insert the drive blank into the drive slot until the release button clicks into place Figure 27 Installing a drive blank Next steps If removed install the front bezel Removing a cabled drive Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system CAUTION Mixing drives from previous...

Page 37: ...nes listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system CAUTION Mixing drive carriers from other generations of PowerEdge servers is not supported NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 inch pounds Steps 1 Insert the drive into the drive slot until the release button clicks into place 2 Connec...

Page 38: ...y for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION To prevent data loss ensure that your operating system supports drive instal...

Page 39: ...ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank or contains data that you wish to overwrite Any data on the replacement drive is immediately lost...

Page 40: ...elines listed in the Safety instructions Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier NOTE If the drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 for 3 5 inch drive screwdriver to remove the drive 2 Lift the drive out of the drive carrier 40 Installing and removing system components ...

Page 41: ... screws are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE If the drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 f...

Page 42: ...h backplane configuration with PERC adapter Table 11 Cable routing 4 x 3 5 inch backplane configuration with PERC adapter From To BP_PWR_1 Power connector on backplane HDD ODD_PWR PIB connector on the system board CTRL_SRC_SA1 Signal connector on the PERC BP_DST_SA1 Signal connector on backplane 42 Installing and removing system components ...

Page 43: ...onze From To BP_DST_SA1 Signal connector on backplane SL1_PCH_SA1 Signal connector on system board BP_PWR_1 Power connector on backplane Cabled power supply P1 Power connecter 1 Cabled power supply P2 Power connecter 2 Cabled power supply P3 Power connecter 3 Cabled power supply Figure 36 Cable routing 4 x 3 5 inch cabled drive configuration Installing and removing system components 43 ...

Page 44: ...HDD ODD power connector on system board Figure 37 Cable routing 4 x 3 5 inch cable drive configuration with PERC Table 14 Cable routing 4 x 3 5inch cable drive configuration with PERC From To HDD0 HDD0 signal connector CTRL_SRC_SA1 Signal connector on the PERC HDD1 HDD1 signal connector CTRL_SRC_SA1 Signal connector on the PERC HDD2 HDD2 signal connector CTRL_SRC_SA1 Signal connector on the PERC H...

Page 45: ...ignal connector on the PERC HDD1 HDD1 signal connector CTRL_SRC_SA1 Signal connector on the PERC Power connector on HDD0 and HDD1 HDD ODD_PWR HDD ODD power connector on system board ODD Optical Disk Drive connector HDD ODD_PWR HDD ODD power connector on system board Figure 39 Cable routing 2 x 3 5 inch cable drive configuration with SATA connection Installing and removing system components 45 ...

Page 46: ...R HDD ODD power connector on system board System memory System memory guidelines The PowerEdge R250 system supports DDR4 unregistered DIMMs UDIMMs System memory holds the instructions that are executed by the processor Your system contains four memory sockets that are organized into two channels In each channel the first socket is marked white and the second socket black Memory channels are organi...

Page 47: ...te memory module sockets only if a processor is installed For single processor systems sockets A1 to A4 is available In Optimizer Mode the DRAM controllers operate independently in the 64 bit mode and provide optimized memory performance NOTE DIMM speed is limited to 2933 MT s when mixing dual rank DIMMs with single rank or dual rank DIMMs in the same channel Table 19 Memory population rules Proce...

Page 48: ...odule or metallic contacts 2 If a memory module blank is installed in the socket remove it NOTE Ensure the socket ejector latches are fully open before installing the memory module 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket CAUTION To prevent damage to the memory module or the memory module socket du...

Page 49: ...dules may not be installed properly Ensure that the memory modules are firmly seated in their sockets 5 Run the system memory test in system diagnostics Processor and heat sink This is a service technician replaceable part only Removing the heat sink Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system...

Page 50: ...NOTE Remove the processor only if you are replacing the processor or the system board This step is not required when replacing a heat sink module 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the heat sink module Steps 1 Release the socket lever by pushing the lever down and out from under the tab on the...

Page 51: ...low the procedure listed in Before working inside your system 3 Remove the processor Steps 1 Align the pin 1 indicator of the processor with the triangle on the socket and place the processor on the socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 2 Lower the socket lever and push it under th...

Page 52: ...h 2 Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for single use only Dispose the syringe after you use it Figure 46 Applying thermal...

Page 53: ...y that the new processor operates correctly Expansion cards and expansion card risers NOTE When an expansion card is not supported or missing riser the iDRAC and Lifecycle Controller logs an event This does not prevent your system from booting However if a F1 F2 pause occurs with an error message see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at...

Page 54: ...onfigurations Table 20 Expansion card riser configurations Configuratio ns Expansion card risers PCIe Slots Controlling processor Height Length Slot width Power Config 0 Butterfly riser 1 Processor 1 Half height Half length x8 25 W 2 Processor 1 Half height Half length x16 25 W Config 1 No riser N a N a N a N a N a N a 54 Installing and removing system components ...

Page 55: ...al PERC adapter 2 1 Dell External Adapter 1 2 2 Broadcom NIC 1Gb 1 2 2 Intel NIC 1Gb 1 2 2 Dell BOSS S1 Module 1 2 2 NOTE No expansion cards are supported in the no riser configuration Removing the expansion card risers Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud Steps ...

Page 56: ...ification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 51 Installing filler bracket Next steps Replace the expansion card riser 56 Installing and removing system components ...

Page 57: ... system board Figure 52 Installing the riser Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside the system 3 Install any device drivers required for the card as described in the documentation for the card Removing expansion card from the expansion card riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure ...

Page 58: ... also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 54 Installing filler bracket in the Riser Next steps If applicable install an expansion card into the expansion card riser Installing an expansion card into the expansion card riser Prere...

Page 59: ...xpansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 55 Removing the filler bracket 2 Hold the card by the edges and align the card edge connector with the expansion card connector on the riser 3 Insert the card edge connector firmly int...

Page 60: ...guration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Optional IDSDM module Removing the IDSDM module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 If you are replacing the IDSDM card remove the Micro SD cards NOTE Temporarily label each ...

Page 61: ...3 Push IDSDM module until it is firmly seated in the connector on the system board Figure 58 Installing the IDSDM module Next steps 1 Install the MicroSD cards NOTE Reinstall the MicroSD cards into the same slots based on the labels you had marked on the cards during removal 2 Install the air shroud 3 Follow the procedure listed in the After working inside the system MicroSD card Removing the Micr...

Page 62: ...s listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system NOTE To use a Micro SD card with your system ensure that the Internal SD Card Port is enabled in System Setup NOTE Ensure that you install the Micro SD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the Micro SD card slot on the IDSDM modul...

Page 63: ...ions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the expansion card riser 5 Remove the BOSS S1 card from the expansion card riser NOTE The procedure to remove the BOSS S1 card is similar to removing an expansion card Steps 1 Using the Phillips 1 screwdriver remove the screws securing the M 2 SSD module to the BOSS S1 card 2 Pull the M 2 S...

Page 64: ... in the Before working inside your system 3 Remove the air shroud NOTE The procedure to install the BOSS S1 card is similar to the removing an expansion card Steps 1 Align the M 2 SSD module at an angle with the BOSS S1 card connector 2 Insert the M 2 SSD module until it is firmly seated in the BOSS S1 card connector 3 Using the Phillips 1 screwdriver secure the M 2 SSD module on the BOSS S1 card ...

Page 65: ... adapter PERC Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the expansion card riser Steps 1 Disconnect the SAS cables from the adapter PERC 2 Pull out the adapter PERC from the PCIe slot on the expansion card riser NOTE The numbers on the image do not depict the...

Page 66: ...ed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the expansion card riser Steps 1 Connect the SAS cables to the adapter PERC 2 Holding the card by its edges insert the adapter PERC to connect it to the connector on the riser 66 Installing and removing system components ...

Page 67: ...correctly installed Replace the battery only with the same or equivalent type that is recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the Safety instructions that came with your system for more information 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 ...

Page 68: ...he battery with the positive side facing up and slide it under the securing tabs b Press the battery into the connector until it snaps into place Figure 66 Installing the system battery Next steps 1 If applicable install the expansion card riser and connect the cables to the expansion card s 2 Follow the procedure listed in the After working inside your system 68 Installing and removing system com...

Page 69: ...ternal USB port on the system board see the System board jumpers and connectors section Removing the internal USB key Prerequisites CAUTION To avoid interference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm width x 57 15 mm length x 7 9 mm height 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure liste...

Page 70: ...detects the USB memory key Power supply unit NOTE While replacing the hot swappable PSU after next server boot the new PSU automatically updates to the same firmware and configuration of the replaced one For updating to the latest firmware and changing the configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Removing the cabled power supply unit Prerequisites ...

Page 71: ...out of the PSU bay in the chassis Figure 69 Removing the cabled power supply unit Next steps Replace the PSU Installing a power supply unit Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the expansion card riser Steps 1 Slide the new PSU into the PSU bay in the ch...

Page 72: ...ne For more information about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals System board This is a service technician replaceable part only Removing the system board Prerequisites CAUTION If you are using the Trusted Platform Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setu...

Page 73: ... the system board out of the chassis leaning at an angle Figure 71 Removing the system board Next steps Replace the system board Installing the system board Prerequisites NOTE Before replacing the system board replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board 1 Follow the safety guidelines listed in the Safety instructio...

Page 74: ... the system board 4 Tighten all the screws and ensure the system board is firmly seated Next steps 1 Replace the following components a Trusted Platform Module TPM NOTE The TPM Module must be replaced only while installing new system board b IDSDM module if installed c Internal USB key if installed d Intrusion switch e Expansion cards f Expansion card risers g Cooling fans h Processor i Heat sink ...

Page 75: ...rmation press Y Navigate to the Lifecycle Controller based restore options press N Restore data from a previously created Hardware Server Profile press F10 NOTE When the restore process is complete BIOS prompts to restore the system configuration data Restore data from a previously created Hardware Server Profile press F10 To restore the system configuration data press Y To use the default configu...

Page 76: ...e 73 Installing the TPM Initializing TPM for users Steps 1 Initialize the TPM For more information see Initializing the TPM for users 2 The TPM Status changes to Enabled Activated Initializing the TPM 1 2 for users Steps 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select ...

Page 77: ... 4 Remove the air shroud Steps 1 Disconnect the control panel cable from the system board connector NOTE Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver remove the screws that secure the left control panel assembly to the system 3 Hold the left control panel assembly and remove the control panel along with the cable from the system Figure 74 Rem...

Page 78: ...3 Connect the control panel cable to the system board connector 4 Using the Phillips 1 screwdriver tighten the screws that secure the left control panel assembly to the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 75 Installing the left control panel Next steps 1 Replace the air shroud 2 Replace front bezel 3 Follow the pr...

Page 79: ...the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 76 Removing the right control panel Next steps Replace the right control panel Installing the right control panel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove th...

Page 80: ...Using the Phillips 1 screwdriver tighten the screws that secure the right control panel to the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 77 Installing the right control panel Next steps 1 Install the air shroud 2 Install the front bezel 3 Follow the procedure listed in the After working inside your system 80 Installing ...

Page 81: ...o disable the system and reset the passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 78 System board jumpers and connectors 1 Riser connector 2 Processor 3 Processor power connector 4 DIMM slots 6 Jumpers and co...

Page 82: ...e cautious when changing the BIOS settings The BIOS interface is designed for advanced users Any changes in the setting might prevent your system from starting correctly and may even result in data loss Disabling a forgotten password The software security features of the system include a system password and a setup password The password jumper enables or disables password features and clears any p...

Page 83: ... and or setup password with the jumper on pins 4 and 6 the system disables the new password s the next time it boots 5 Reconnect the peripherals and connect the system to the electrical outlet and then power on the system 6 Power off the system 7 Remove the system cover 8 Move the jumper on the system board from pins 4 and 6 to pins 2 and 4 9 Replace the system cover 10 Reconnect the peripherals a...

Page 84: ... button 1 Self diagnostic button 2 AC PSU status indicator Table 23 Non redundant AC PSU status indicator Power Indicator Pattern Condition Not lit Power is not connected or PSU is faulty Green A valid power source is connected to the PSU and the PSU is operational Using system diagnostics If you experience an issue with the system run the system diagnostics before contacting Dell for technical as...

Page 85: ...e diagnostics start executing the tests on all the detected devices Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities Launch Diagnostics 3 Alternatively when the system is booting press F10 select Hardware Diagn...

Page 86: ...dell com support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your prod...

Page 87: ... system Receiving automated support with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices a...

Page 88: ...ontacts you about the support case and helps you resolve the issue The available benefits vary depending on the Dell EMC Service entitlement purchased for your device For more information about SupportAssist go to www dell com supportassist 88 Getting help ...

Page 89: ...ting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM inter...

Page 90: ...e Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC...

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