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Troubleshooting

WARNING

HOT SURFACE
The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

7.

Use both hands to gently pull the jammed paper out of the back of the machine.

8.

Close the back cover until it locks in the closed position.

9.

Put the 2-sided tray firmly back in the machine.

10.

Put the paper tray firmly back in the machine.

Improve the Print Quality

If you have a print quality problem, print a test page first. If the printout looks good, the problem is probably not the
machine. Check the interface cable connections and try printing a different document. If the printout or test page
printed from the machine has a quality problem, check the examples of poor print quality in the table and follow the
recommendations.

IMPORTANT

Using non-Dell supplies may affect the print quality, hardware performance, and machine reliability.

1.

To get the best print quality, we suggest using recommended print media. Make sure you use paper that meets
our specifications.

2.

Check that the toner cartridge and drum unit are installed correctly.

Examples of poor print
quality

Recommendation

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Summary of Contents for E310dw

Page 1: ...Dell Printer E310dw User s Guide Regulatory Model Dell E130dw ...

Page 2: ......

Page 3: ... Paper Thin Paper Recycled Paper and Bond Paper in the Manual Feed Slot 28 Load and Print on Thick Paper and Labels in the Manual Feed Slot 30 Load and Print on Envelopes in the Manual Feed Slot 31 Set the Check Size 33 Unprintable Area 34 Using Special Paper 34 3 Print 39 Before Printing 39 Print from Your Computer Windows 39 Basic Printing Methods Windows 39 Print a Document Windows 40 Print Pre...

Page 4: ... in Toner Save Mode Windows 55 Scaled Print Windows 55 Reverse Print Windows 56 Add a Watermark to the Printed Document Windows 56 Print the Date Time and PC Login User Name on the Document Header Footer Print Windows 57 Use a Macro from Your Computer Windows 58 Adjust the Print Density Windows 58 Reduce Paper Curl Windows 59 Improve Toner Fixing Windows 60 Skip Blank Page Windows 60 Print Text in...

Page 5: ... Media Type Macintosh 70 Change the Resolution Macintosh 71 Reduce or Enlarge Document Layout Macintosh 71 Change the Paper Source Macintosh 72 Change the Graphic Quality Macintosh 72 Reduce Paper Curl Macintosh 73 Improve Toner Fixing Macintosh 73 Adjust the Print Density Macintosh 74 Skip Blank Page Macintosh 74 Monitor the Status of the Machine from Your Computer Macintosh 74 Adjust Print Setti...

Page 6: ...g Your Dell Machine for a Wireless Network 87 Before Configuring Your Dell Machine for a Wireless Network 87 Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS or AOSS 87 How to Configure Your Wireless Network Using the One Push Method of WPS or AOSS 88 Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS ...

Page 7: ...ode When Using Vertical Pairing Windows 7 and Windows 8 104 Install Drivers Used for Printing for the Wi Fi Direct Network When Using Vertical Pairing Windows 8 1 105 Available Services 106 Other Ways to Configure the IP Address 106 Configure the IP Address Using DHCP 107 Configure the IP Address Using BOOTP 107 Configure the IP Address Using RARP 107 Configure the IP Address Using APIPA 108 Confi...

Page 8: ...eatures 118 Security Methods for Sending Email 118 Manage Your Network Machine Securely Using Web Based Management Web Browser 119 Send an Email Securely 119 Configure Email Sending Using Web Based Management 120 Send an Email with User Authentication 120 6 Troubleshooting 125 Printing Problems 126 Network Problems 127 Error Messages 128 Where Can I Find My Dell Machine s Network Settings 128 I Ca...

Page 9: ...sided Tray 142 Improve the Print Quality 144 Machine Information 150 Check the Serial Number 150 Check the Firmware Version 150 Reset Functions 150 Network Reset 151 Factory Reset 151 Settings Reset 151 7 Routine Maintenance 155 Replace Supplies 155 Learn About The Toner Cartridge 157 Replace the Toner Cartridge 157 Learn About The Drum Unit 160 Replace the Drum Unit 160 Clean the Machine 163 Clea...

Page 10: ...85 General Specifications 185 Print Media Specifications 186 Printer Specifications 186 Interface Specifications 187 Supported Protocols and Security Features 187 Computer Requirements Specifications 187 10 How to Enter Text on Your Dell Machine 191 11 Environmental Information Notice 195 Appendix 199 Dell Technical Support Policy 199 Warranty and Return Policy 200 Contacting Dell 200 Additional d...

Page 11: ...ycled paper 201 Requisite for R TTE 201 Additional information for installation 202 Printing With Mopria 202 Glossary 205 A 205 B 205 C 206 D 206 E 206 G 207 H 207 I 207 L 208 M 208 N 208 O 209 P 209 R 209 S 210 T 211 V 211 W 211 INDEX 213 ...

Page 12: ...12 Contents ...

Page 13: ...13 Before You Use Your Dell Machine 15 Definitions of Notes 15 Important Note 15 ...

Page 14: ...14 ...

Page 15: ...icons warn you not to touch hot machine parts Prohibition icons indicate actions you must not perform Bold Bold style identifies buttons on the machine s control panel or computer screen Italics Italicized style emphasizes an important point or refers you to a related topic Courier New Courier New font identifies messages shown on the machine s LCD Important Note This product is approved for use i...

Page 16: ...ed operation or mass copying It may affect the office air environment due to odor such as ozone in a poorly ventilated room Provide proper ventilation to ensure the comfortable and safe environment Connect this product to the LAN connection which is not subjected to over voltages IT Power system For Norway Only This product is also designed for IT power system with phase to phase voltage 230V ...

Page 17: ...17 Introduction to Your Dell Machine 19 Front View and Back View 19 Control Panel Overview 20 Status Messages 21 Dell Printer Hub Windows Only 21 ...

Page 18: ...18 ...

Page 19: ...Panel Overview Status Messages Dell Printer Hub Windows Only Front View and Back View 1 Control panel 2 Manual feed paper guide 3 Manual feed slot 4 Manual feed slot cover 5 Paper tray 6 Front cover 7 Face down output tray 8 Back cover Face up output tray 9 AC power connector 10 USB port 11 Network port 1 ...

Page 20: ...reen instructions to set up a wireless connection between your machine and your network When the Wi Fi light is on your Dell machine is connected to a wireless access point When the Wi Fi light blinks the wireless connection is down or your machine is in the process of connecting to a wireless access point 4 Menu Buttons OK Press to store your machine settings After you change a setting the machin...

Page 21: ...o print Sleep In Sleep Mode Power Save Mode the machine acts as if it is turned off but it can still receive data Receiving a print job will wake the machine and it will start printing Deep Sleep In Deep Sleep Mode lower power consumption than Sleep Mode the machine acts as if it is turned off but it can still receive data If the machine does not receive data for a certain length of time while it ...

Page 22: ...22 Introduction to Your Dell Machine ...

Page 23: ...23 Paper Handling 25 Load and Print using the Paper Tray 25 Load and Print Paper in the Manual Feed Slot 28 Set the Check Size 33 Unprintable Area 34 Using Special Paper 34 ...

Page 24: ...24 ...

Page 25: ...ormance Load and Print using the Paper Tray If the Check Paper setting is set to On and you pull the paper tray out of the machine a message appears on the LCD asking if you want to change the paper type and paper size Change the paper size and paper type settings if needed following the on screen instructions When you load a different paper size in the tray you must change the paper size setting ...

Page 26: ... Folio size paper are not available in some regions 3 Fan the stack of paper well 4 Load paper with the printing surface face down in the paper tray NOTE DO NOT load different types of paper in the paper tray at the same time Doing this may cause the paper to jam or misfeed 5 Make sure the paper is below the MAX mark Overfilling the paper tray will cause paper jams ...

Page 27: ... tray completely into the machine 7 Lift the flap to prevent paper from sliding off the output tray 8 Send your print job to the machine NOTE Change your print preferences in the Print dialog box before sending the print job from your computer ...

Page 28: ...rint on Envelopes in the Manual Feed Slot Printing Problems Error and Maintenance Messages Load and Print Plain Paper Thin Paper Recycled Paper and Bond Paper in the Manual Feed Slot When you load a different paper size in the tray you must change the paper size setting in the machine or on your computer at the same time 1 Lift the flap to prevent paper from sliding off the face down output tray 2...

Page 29: ... slot with the printing surface facing up NOTE Make sure the paper is straight and in the correct position in the manual feed slot If it is not the paper may not be fed correctly resulting in a skewed printout or a paper jam 5 Send your print job to the machine NOTE Change your print preferences in the Print screen before sending the print job from your computer 6 After the printed page comes out ...

Page 30: ...e face up output tray NOTE The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot 2 On the front of the machine open the manual feed slot cover 3 Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using 4 Using both hands put one full sheet of paper in the manual feed slot until the front edge touches the pa...

Page 31: ...achine NOTE Change your print preferences in the Print screen before sending the print job from your computer 6 After the printed page comes out from the back of the machine load the next sheet of paper in the manual feed slot Repeat for each page that you want to print 7 Close the back cover the face up output tray until it locks in the closed position Load and Print on Envelopes in the Manual Fe...

Page 32: ... On the front of the machine open the manual feed slot cover 4 Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using 5 Using both hands put one envelope in the manual feed slot until the front edge touches the paper feed roller When you feel the machine pull it in let go ...

Page 33: ...gs Options for Envelopes Paper Size Com 10 DL C5 Monarch Media Type Envelopes Env Thick Env Thin 7 After the printed envelope comes out of the machine put in the next envelope Repeat for each envelope that you want to print 8 When you have finished printing return the two levers that you adjusted in former step back to their original positions 9 Close the back cover the face up output tray until i...

Page 34: ...ng Special Paper Always test paper samples before purchasing them to ensure desirable performance DO NOT use inkjet paper it may cause a paper jam or damage your machine If you use bond paper paper with a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance Types of paper to avoid IMPORTANT Some types of paper may not perform well or may cause damage to you...

Page 35: ...perature dyes or thermography that is multipart or carbonless that is designed for inkjet printing If you use any of the types of paper listed above they may damage your machine This damage is not covered under any Dell warranty or service agreement ...

Page 36: ...36 Paper Handling ...

Page 37: ...37 Print 39 Before Printing 39 Print from Your Computer Windows 39 Print from Your Computer Macintosh 63 Adjust Print Settings from the Machine s Control Panel 75 ...

Page 38: ...38 ...

Page 39: ...User s Guide for your software or contact the software manufacturer Print from Your Computer Windows Basic Printing Methods Windows Advanced Printing Methods Windows Select a Print Profile Windows Print Profiles are presets designed to give you quick access to frequently used printing configurations Change the Default Print Settings Windows When you change print settings from within a program the ...

Page 40: ...d according to the correct page number and will allow you to fold the print output at the center and read the booklet pages numerically without having to change the order of the printed pages Change the Paper Source Windows Select a paper source setting that matches your print conditions or purpose Print a Document Windows 1 Select the print command in your application 2 Select Dell Printer E310dw...

Page 41: ...ge check box 8 Click File and then click Print to start printing Change the Paper Size Windows The Paper Size options offer a large selection of standard paper sizes 1 Select the print command in your application 2 Select Dell Printer E310dw and then click the printing properties or preferences button The printer driver window appears 3 Click the Paper Size drop down list and then select your pape...

Page 42: ... Device Settings tab NOTE To change the printer port click the Ports tab 4 Click the Paper Size drop down list and then select User Defined 5 Type a name for this custom size in the Custom Paper Size Name field 6 Specify the Width and Height values 7 Click Save 8 Click OK 9 Click OK 10 Close the printer properties dialog box Change the Orientation of Your Print Portrait or Landscape Windows Portra...

Page 43: ...st print results the media being printed on should be selected in the driver The machine changes the way it prints depending on the selected media type 1 Select the print command in your application 2 Select Dell Printer E310dw and then click the printing properties or preferences button The printer driver window appears 3 Click the Media Type drop down list and then select the media type you want...

Page 44: ...e Print Settings selection lets you choose the print resolution As print quality and speed are related the higher the quality the longer it takes to print the document 1 Select the print command in your application 2 Select Dell Printer E310dw and then click the printing properties or preferences button The printer driver window appears 3 Click the Print Settings drop down list and click the print...

Page 45: ...haded area 1 Select the print command in your application 2 Select Dell Printer E310dw and then click the printing properties or preferences button The printer driver window appears 3 Click the Print Settings drop down list select Manual and then click the Manual Settings button 4 Select the Improve Gray Printing check box ...

Page 46: ... Manual and then click the Manual Settings button 4 Select the Improve Pattern Printing check box 5 Click OK to return to the printer driver window 6 Click OK 7 Complete your print operation Improve Thin Line Windows Use this option to improve the image quality of thin lines 1 Select the print command in your application 2 Select Dell Printer E310dw and then click the printing properties or prefer...

Page 47: ...ware contains a similar layout feature we recommend using the one in the application 4 Click the Multiple Page drop down list and then select the 2 in 1 4 in 1 9 in 1 16 in 1 or 25 in 1 option 5 Click the Page Order drop down list and then select your page order 6 Click the Border Line drop down list and then select your border line type 7 Change other printer settings if needed 8 Click OK 9 Compl...

Page 48: ... automatic 2 sided printing function Make sure the back cover is closed If paper is curled straighten it and put it back in the paper tray Use regular paper or thin paper DO NOT use bond paper If the paper is too thin it may wrinkle When you use the manual 2 sided printing function it is possible there may be paper jams or poor print quality 1 Select the print command in your application 2 Select ...

Page 49: ...ages on one side of the paper first Then the printer driver instructs you with a pop up message to reinsert the paper 5 Click the 2 sided Settings button 6 Select one of the options from the 2 sided Type menu When 2 sided is selected four types of 2 sided binding are available for each orientation Option for Portrait Description Long Edge Left Long Edge Right Short Edge Top ...

Page 50: ...tion Long Edge Top Long Edge Bottom Short Edge Right Short Edge Left 7 Select the Binding Offset check box if you want to specify the offset for binding in inches or millimeters 8 Change other printer settings if needed 9 Click OK 10 Do one of the following ...

Page 51: ...the order of the printed pages Select Letter Legal or Folio sized paper when using the automatic 2 sided printing function Make sure the back cover is closed If paper is curled straighten it and put it back in the paper tray Use regular paper or thin paper DO NOT use bond paper If the paper is too thin it may wrinkle When you use the manual 2 sided printing function it is possible there may be pap...

Page 52: ...dels Automatically prints as a booklet Booklet Manual Manually prints as a booklet 5 Click the 2 sided Settings button 6 Select the one of the options from the 2 sided Type menu There are two types of 2 sided binding directions available for each orientation Option for Portrait Description Left Binding Right Binding Option for Landscape Description Top Binding ...

Page 53: ...lpful when folding a printed booklet that has a large number of pages 8 Select the Binding Offset check box if you want to specify the offset for binding in inches or millimeters 9 Change other printer settings if needed 10 Click OK 11 Do one of the following For automatic booklet printing click OK again and then complete your print operation For manual booklet printing click OK again and follow t...

Page 54: ...ocument to fit your printed paper size Reverse Print Windows This setting rotates the printed image 180 degrees Add a Watermark to the Printed Document Windows Print a logo or text onto your document as a watermark Select one of the preset watermarks add a new watermark or use an image file you have created Print the Date Time and PC Login User Name on the Document Header Footer Print Windows Use ...

Page 55: ...e other printer settings if needed 6 Click OK 7 Complete your print operation Scaled Print Windows This option lets you enlarge or reduce the pages in your document to fit your printed paper size 1 Select the print command in your application 2 Select Dell Printer E310dw and then click the printing properties or preferences button The printer driver window appears 3 Click the Advanced tab 4 Do one...

Page 56: ...text onto your document as a watermark Select one of the preset watermarks add a new watermark or use an image file you have created 1 Select the print command in your application 2 Select Dell Printer E310dw and then click the printing properties or preferences button The printer driver window appears 3 Click the Advanced tab 4 Select the Use Watermark check box and then click the Settings button...

Page 57: ... watermark Custom Settings Select where your watermark will print Include it on all pages on the first page only or on all pages except the first page 6 Click OK 7 Change other printer settings if needed 8 Click OK 9 Complete your print operation Print the Date Time and PC Login User Name on the Document Header Footer Print Windows 1 Select the print command in your application 2 Select Dell Print...

Page 58: ...6 Click the Macro Settings button 7 Enter Macro ID and Macro Name you want to use 8 Select Insert Macro Command 9 Select the page to overlay the macro data Option Description All Pages Lets you insert the macro onto all pages Page Lets you insert the macro onto a specific page Select this option and then enter a page number within the range 1 to 255 Add to Top of Page Send the macro data to the to...

Page 59: ...rls excessively we recommend changing the Media Type setting in the printer driver to the Thin Paper or Env Thin setting NOTE This setting decreases the temperature of the machine s fusing process which reduces paper curl 1 Select the print command in your application 2 Select Dell Printer E310dw and then click the printing properties or preferences button The printer driver window appears 3 Click...

Page 60: ...Click OK 9 Complete your print operation If this selection does not provide enough improvement change the Media Type setting in the printer driver to the Thick Paper or Env Thick setting Skip Blank Page Windows Use this option to allow the printer driver to automatically detect blank pages and exclude them from printing This option does not work if the following settings are active Use Watermark H...

Page 61: ...st 6 Select the Print Text in Black check box 7 Click OK to return to the printer driver window 8 Click OK 9 Complete your print operation Save an Archive File of the Print Data Windows Print data can be saved as a PDF file to your computer 1 Select the print command in your application 2 Select Dell Printer E310dw and then click the printing properties or preferences button The printer driver win...

Page 62: ...dd a Print Profile Add up to 20 new print profiles with customized settings 1 Select the print command in your application 2 Select Dell Printer E310dw and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab and the Advanced tab and configure the print settings you want for the new Print Profile 4 Click the Print Profiles tab 5 Click Add...

Page 63: ...ht corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers 2 Right click the Dell Printer E310dw icon and then select Printer properties If printer driver options appear select your printe...

Page 64: ...h This feature conserves your toner by using less toner to print documents print appears lighter but is still readable Print Multiple Copies of the Same Document Macintosh Print on Both Sides of the Paper Macintosh Change the Paper Size Macintosh Paper Size choices include a large selection of standard paper sizes Change the Orientation of Your Print Portrait or Landscape Macintosh Print More Than...

Page 65: ...ter driver to automatically detect blank pages and exclude them from printing Print in Toner Save Mode Macintosh This feature conserves your toner by using less toner to print documents print appears lighter but is still readable NOTE We do not recommend using this mode for printing photo or grayscale images 1 From an application such as Apple TextEdit click the File menu and then select Print 2 S...

Page 66: ...te pages check box is not selected then each page will be printed according to the number of copies selected before the next page of the document is printed 6 Change other printer settings if needed 7 Click Print Print on Both Sides of the Paper Macintosh Select Letter Legal or Folio sized paper when using the automatic 2 sided printing function Make sure the back cover is closed If paper is curle...

Page 67: ...mpletely flat and put the paper back in the tray blank side facing down g Repeat steps 1 3 selecting the same printer and settings you used to print the even numbered pages h Click the application pop up menu and then select Paper Handling The Paper Handling options appear i In the Pages to Print pop up menu select Odd Only j Click Print Change the Paper Size Macintosh Paper Size choices include a...

Page 68: ...5 Click Print Print More Than One Page on a Single Sheet of Paper N in 1 Macintosh 1 From an application such as Apple TextEdit click the File menu and then select Print 2 Select Dell Printer E310dw NOTE For more page setup options click the Show Details button 3 Click the application pop up menu and then select Layout The Layout setting options appear 4 Click the Pages per Sheet pop up menu and t...

Page 69: ...w Details button 3 Click the application pop up menu and then select Layout The Layout setting options appear 4 Select the Reverse page orientation check box 5 Change other printer settings if needed 6 Click Print Flip Horizontally Macintosh The Flip horizontally option reverses the printout horizontally from left to right 1 From an application such as Apple TextEdit click the File menu and then s...

Page 70: ... is selected and the document is formatted for paper that is smaller than the paper you have the document prints at its original size 5 Change other printer settings if needed 6 Click Print Change the Media Type Macintosh To achieve the best print results the media being printed on should be selected in the driver The machine changes the way it prints depending on the selected media type 1 From an...

Page 71: ...e setup options click the Show Details button 3 Click the application pop up menu and then select Print Settings The Print Settings options appear 4 Click the Resolution pop up menu and then select the print resolution you want to use 300 dpi 600 dpi HQ 1200 5 Change other printer settings if needed 6 Click Print Reduce or Enlarge Document Layout Macintosh You can reduce or enlarge the layout of a...

Page 72: ...s The paper size and paper type for each tray must be configured correctly on the machine Tray1 The machine will exclusively use tray 1 when printing Manual The machine will exclusively use the Manual Feed Slot when printing 5 Change other printer settings if needed 6 Click Print Change the Graphic Quality Macintosh You can change the print quality 1 From an application such as Apple TextEdit clic...

Page 73: ... Printer E310dw NOTE For more page setup options click the Show Details button 3 Click the application pop up menu and then select Print Settings The Print Settings options appear 4 Click the Advanced print settings list 5 Select the Improve Print Output option 6 Select the Reduce Paper Curl option 7 Click Print Improve Toner Fixing Macintosh NOTE This setting increases the temperature of the mach...

Page 74: ...rint density move the slide bar to the right or left 8 Click Print Skip Blank Page Macintosh Use this option to allow the printer driver to automatically detect blank pages and exclude them from printing 1 From an application such as Apple TextEdit click the File menu and then select Print 2 Select Dell Printer E310dw NOTE For more page setup options click the Show Details button 3 Click the appli...

Page 75: ...matically clear a paper size error and use any compatible paper from other paper trays to complete the print job Restore Printer Factory Settings Use this function to return the machine s printer settings to the factory settings Print the Internal Font List Print a list of the machine s internal also called resident fonts to see how each font looks before you select it Print a List of Printer Sett...

Page 76: ... p or q to display the Factory Reset option and then press OK 3 Press p to select Reset Print the Internal Font List Print a list of the machine s internal also called resident fonts to see how each font looks before you select it 1 Press p or q to display the Machine Info option and then press OK 2 Press p or q to display the Print Font option and then press OK 3 Press OK The machine prints the I...

Page 77: ...to Use Network Management Utilities 84 Locate the Machine s Network Settings 86 Additional Methods of Configuring Your Dell Machine for a Wireless Network 87 Advanced Network Features 101 Technical Information for Advanced Users 102 Network Menu on the Dell Control Panel 111 ...

Page 78: ...78 ...

Page 79: ...ss Network To connect your machine to your wireless network we recommend using the Installer CD ROM Advanced Network Features Technical Information for Advanced Users Network Menu on the Dell Control Panel The control panel s Network menu selections allow you to configure the Dell machine for your network Get Started We recommend setting up and connecting to your network using the Dell installatio...

Page 80: ...pe Infrastructure mode Ad Hoc mode or Wi Fi Direct mode Wired Network Connection Examples Identify your wired network connection type Peer to Peer or Network Shared environment Peer to Peer Printing Using TCP IP In a Peer to Peer environment each computer sends and receives data directly to and from each device There is no central server controlling file access or printer sharing Network Shared Pr...

Page 81: ...omputer must use the TCP IP protocol NOTE The Dell machine needs an appropriate IP address configuration NOTE If you are using a router the Gateway address must be configured on the computers and the Dell machine Network Shared Printing In a Network Shared environment each computer sends data via a centrally controlled computer This type of computer is often called a Server or a Print Server Its j...

Page 82: ...ode Connected to a Computer with a Wireless LAN Access Point Router in the Network Infrastructure Mode This type of network has a wireless LAN central access point router at the heart of the network The access point can also act as a bridge or a gateway to a wired network When the Dell wireless machine your machine is part of this network it receives all print jobs via an access point Connected to...

Page 83: ...ireless LAN Access Point Router with a Network Cable Configuration Method Select one of these methods for configuring your Dell machine in a wireless network environment Wireless Configuration Using the Setup Wizard from the Computer Recommended Wireless Configuration Using the Setup Wizard from the Control Panel One Push Wireless Configuration Using WPS or AOSS PIN Method Wireless Configuration U...

Page 84: ...agement is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol HTTP Type your machine s IP address into your web browser to access and change your print server settings NOTE We recommend Microsoft Internet Explorer 8 0 9 0 10 0 for Windows and Safari 5 0 6 0 for Macintosh Make sure that JavaScript and Cookies are always enabled in whichever brow...

Page 85: ...name can be found in the Network Configuration Report NOTE For Macintosh access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click You can now change the print server settings If you have changed the protocol settings you must restart the machine after clicking Submit to activate t...

Page 86: ...Machine s Network Settings You can change your machine s network settings IP address subnet mask gateway and others using the control panel or Web Based Management Locate Network Settings When Using the Dell Control Panel Locate Network Settings When Using Web Based Management Locate Network Settings When Using the Dell Control Panel 1 Press p or q to select the Network option and then press OK 2 ...

Page 87: ...ore Configuring Your Dell Machine for a Wireless Network Before attempting to configure a wireless network confirm the following To achieve optimum results with normal everyday document printing place the Dell machine as close to the wireless LAN access point router as possible with minimal obstructions Large objects and walls between the two devices and interference from other electronic devices ...

Page 88: ...s control panel and your machine will automatically detect which mode WPS or AOSS your wireless access point router uses and try to connect to your wireless network If your wireless device is connected successfully the machine s LCD displays Connected The machine will print your machine s wireless status report If the connection fails check the error code on the printed report NOTE If the connecti...

Page 89: ...Enrollee your machine to the Registrar a device that manages the wireless LAN you can set up the wireless network and security settings For more information on how to access WPS mode see the instructions provided with your wireless access point router Two Wireless Network Connection Types Using the PIN Method of Wi Fi Protected Setup WPS Type A Connection when the wireless LAN access point router ...

Page 90: ...lly the wireless LAN access point router NOTE The setting page will differ depending on the brand of wireless LAN access point router For more information see the instructions supplied with your wireless LAN access point router If you are using a Windows Vista Windows 7 or Windows 8 computer as a Registrar complete the following steps 8 Do one of the following Windows Vista Click Start Network Add...

Page 91: ...when it is configured for Ad Hoc mode Configure Your Machine for a Wireless Network in Ad Hoc Mode Using an Existing SSID If you are trying to pair your Dell machine to a computer that is already in Ad Hoc mode and has a configured SSID use these instructions Connected to a Wireless Computer without a Wireless LAN Access Point Router in the Network Ad Hoc Mode This type of network does not have a ...

Page 92: ... You have completed the wireless network setup To install drivers and software necessary for operating your device double click StartHereOS X app in the installation CD ROM Configure Your Machine for a Wireless Network in Ad Hoc Mode Using an Existing SSID If you are trying to pair your Dell machine to a computer that is already in Ad Hoc mode and has a configured SSID use these instructions Befor...

Page 93: ...cessfully the machine s LCD displays Connected The machine will print your machine s wireless status report If the connection fails check the error code on the printed report NOTE If the connection fails your machine reverts to a wired network interface For Windows You have completed the wireless network setup Install drivers and software necessary for operating your device from the Installer CD R...

Page 94: ...y a list of available SSIDs When a list of SSIDs appears press p or q to select the SSID you want 7 Press OK 8 Do one of the following If you are using an authentication and encryption method that requires a Network Key enter the Network Key you wrote down in the first step Enter the WEP key and then press OK to apply your settings To apply the settings press p To cancel press q If your authentica...

Page 95: ...cryption Mode Network Key Infrastructure WPA2 PSK AES 12345678 NOTE If your router uses WEP encryption enter the key used as the first WEP key Your Dell machine supports the use of the first WEP key only 2 Press p or q to select the Network option and then press OK 3 Press p or q to select the WLAN option and then press OK 4 Press p or q to select the Setup Wizard option and then press OK 5 When W...

Page 96: ...ssary for operating your device from the Installer CD ROM For Macintosh You have completed the wireless network setup To install drivers and software necessary for operating your device double click StartHereOS X app in the installation CD ROM Use Wi Fi Direct Print from Your Mobile Device Using Wi Fi Direct Mobile Printing Configure Your Wi Fi Direct Network Configure your Wi Fi Direct network se...

Page 97: ... net work the G O serves as an access point Mobile Printing Your Dell Printer E310dw supports printing from a variety of mobile devices Easy to use and navigate the application for Mobile Printing enables direct printing of photos documents web content and more on supported Dell printers via Wi Fi or Ethernet network For Android Devices Download the Dell Document Hub app for free from Google Play ...

Page 98: ...Network Using the PIN Method Configure Your Wi Fi Direct Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Direct Network Manually Step by step Guide for Wi Fi Direct Network Configuration The following instructions offer five methods for configuring your Dell machine in a wireless network environment Select the method you prefer for your environment Check your mobile ...

Page 99: ... machine s LCD Press OK on your machine This will start the Wi Fi Direct setup To cancel press Back 6 Do one of the following When your Dell machine is the Group Owner G O connect your mobile device to the machine directly When your Dell machine is not the G O it will display available device names with which to configure a Wi Fi Direct network Press p or q to select the mobile device you want to ...

Page 100: ...ppears enter the PIN displayed on your mobile device in your machine Press OK to complete the setup If the PIN is displayed on your machine enter the PIN in your mobile device When your machine is not the G O it will display available device names with which to configure a Wi Fi Direct network Press p or q to select the mobile device you want to connect to and press OK Search for available devices...

Page 101: ...s OK 3 Press p or q to select the Manual option and then press OK 4 When Wi Fi Direct On appears press p to accept To cancel press q 5 The machine will display the SSID name and Password for two minutes Go to your mobile device s wireless network settings screen and enter the SSID name and password 6 If your mobile device connects successfully the machine s LCD displays Connected You have complete...

Page 102: ... and Windows 8 Use Web Services to monitor printers on the network Use Web Services to Uninstall Drivers Used for Printing Windows Vista Windows 7 and Windows 8 Install Drivers Used for Printing for Infrastructure Mode When Using Vertical Pairing Windows 7 and Windows 8 Windows Vertical Pairing is a technology that allows your Vertical Pairing supported wireless machine to connect to your Infrastr...

Page 103: ...gate to your CD ROM drive and then select install bin ComDLL Data 3 Double click PnPDrvInst exe or dpinstx86 exe 4 If the User Account Control screen appears do one of the following Windows Vista Click Allow Windows 7 Windows 8 Click Yes 5 Do one of the following Windows Vista Click Start Network The machine s Web Services Name appears with the printer icon Right click the machine you want to inst...

Page 104: ...omputers and devices Windows 8 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Change PC settings Devices Windows 8 1 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Change PC settings PC devices Devices 2 Do one of the following Windows Vista Windows 7 The machine s Web Services Name will be show...

Page 105: ...configuring your wireless network using an external wireless Network Interface Card NIC make sure the wireless NIC has the Windows 7 or Windows 8 compatibility logo For more information contact your wireless NIC manufacturer To use a Windows 7 or a Windows 8 computer as a Registrar you must register it to your network in advance See the instructions supplied with your wireless LAN access point rou...

Page 106: ...ettings Control Panel Hardware and Sound Devices and Printers Add a device 4 Select your machine NOTE If your computer displays a dialog box that requires the WPS PIN type the PIN displayed on your Dell machine s LCD and then click Next 5 Select the Wi Fi Direct push button menu on your machine 6 When your machine appears in the Devices and Printers dialog box the wireless configuration and the pr...

Page 107: ...ait usr etc bootpd bootpd i Depending on the system this entry might be called bootps instead of bootp NOTE To enable BOOTP use an editor to delete the if there is no then BOOTP is already enabled Then edit the BOOTP configuration file usually etc bootptab and enter the name network type 1 for Ethernet MAC Address Ethernet Address and the IP address subnet mask and gateway of the print server Unfo...

Page 108: ...0 0 By default the APIPA protocol is enabled To disable the APIPA protocol use the machine s control panel or Web Based Management Configure the IP Address Using ARP If your network does not use a DHCP server you can also use the Address Resolution Protocol ARP command The ARP command is available on Windows systems that have TCP IP installed and UNIX systems To use ARP type the following command ...

Page 109: ... to the factory settings NOTE You can also reset the print server to its factory settings using Web Based Management 1 Press p or q to select the Network option and then press OK 2 Press p or q to select the Network Reset option and then press OK 3 Press p for Yes The machine will restart Print the WLAN Report The WLAN Report reflects your machine s wireless status If the wireless connection fails...

Page 110: ...our computer for the wireless setting Your machine supports Open authentication method only with optional WEP encryption TS 05 The security information SSID Network Key is incorrect Confirm the SSID and Network Key If your router uses WEP encryption enter the key used as the first WEP key Your Dell machine supports the use of the first WEP key only TS 06 The wireless security information Authentic...

Page 111: ... print server from trying to obtain an IP address from any of these systems To change the BOOT Method use the machine s control panel or Web Based Management IP Address This field displays the current IP address of the machine If you have selected a BOOT Method of Static type the IP address that you wish to assign to the machine check with your network administrator for the IP address to use If yo...

Page 112: ... wireless LAN interface Ethernet Wired Network Only NOTE If you set this value incorrectly you may not be able to communicate with your print server Wired Status This field displays the current wired network status MAC Address The MAC Address Ethernet Address is a unique number assigned for the machine s network interface You can check your machine s MAC Address on its control panel WLAN Assistant...

Page 113: ...s network SSID The display shows up to 32 characters of the SSID name Comm Mode This field displays the current wireless network communication mode Set to Default Select the Set to Default option to reset each wired or wireless setting to the factory default Wired Enable Wired Network Only Set the Wired Enable option to On when you want to use a wired network connection WLAN Enable Wireless Networ...

Page 114: ...114 Network ...

Page 115: ...115 Security 117 Lock the Machine Settings 117 Before Using Network Security Features 118 Supported Security Protocols and Features 118 Send an Email Securely 119 ...

Page 116: ...116 ...

Page 117: ...e by calling your administrator or Dell Customer Service About Using Setting Lock Block unauthorized access to machine settings About Using Setting Lock Block unauthorized access to machine settings When Setting Lock is set to On you cannot access the machine settings without entering the password Set the Setting Lock Password 1 Press p or q to select the General Setup option and then press OK 2 P...

Page 118: ...o enter each digit press p or q to select a number and then press OK 4 Press OK when the LCD shows Off Before Using Network Security Features Your Dell machine employs some of the latest network security and encryption protocols available today These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorized access to the machine N...

Page 119: ...mode However it is not secure since it will not authenticate the user and the data will not be encrypted SNMPv3 read write access and v1 v2c read only access In this mode the print server uses the read write access of version 3 and the read only access of version 1 and version 2c of the SNMP protocol NOTE When you use the SNMPv3 read write access and v1 v2c read only access mode some Dell applicat...

Page 120: ...d then click 4 Click the Network tab 5 Click Protocol in the left navigation bar 6 In the SMTP field click Advanced Setting and make sure the status of SMTP is Enabled 7 Configure the SMTP settings For more information see the Help text in Web Based Management Confirm that the email settings are correct after configuration by sending a test email If you do not know the SMTP server settings contact...

Page 121: ...e method used by email server For details about your email server settings contact your network administrator or Internet Service Provider ISP NOTE To enable SMTP server authentication in the Web Based Management SMTP screen under Server Authenti cation Method you must select SMTP AUTH ...

Page 122: ...122 Security ...

Page 123: ...123 Troubleshooting 125 Printing Problems 126 Network Problems 127 Other Problems 134 Error and Maintenance Messages 135 Clear the Paper Jam 137 Improve the Print Quality 144 Machine Information 150 ...

Page 124: ...124 ...

Page 125: ...erformance and machine reliability First check the following The machine s power cord is connected correctly and the machine s power is on See the Setup Guide All of the protective materials have been removed See the Setup Guide Paper is loaded correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the ma...

Page 126: ...r E310dw Click See what s printing If printer driver options appear select your printer driver Click Printer in the menu bar and make sure that Use Printer Offline is not selected Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers Right click the Dell Printer E310dw Click See what s printing If printer driver options appear select y...

Page 127: ...the printer driver Clean the paper pick up rollers The machine does not feed paper from the Manual feed slot Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers Continue pressing the paper against the rollers until the machine grabs the paper and pulls it in further Put only one sheet of paper in the manu...

Page 128: ...our Dell machine and the mobile device to an obstruction free area If you are using the PIN Method of WPS make sure you have entered the correct PIN No Device When configuring the Wi Fi Direct network the Dell machine cannot find your mobile device Make sure your machine and mobile device are in the Wi Fi Direct mode Move the mobile device closer to your Dell machine Move your Dell machine and the...

Page 129: ...ied with your wireless LAN access point router and reconfigure the wireless network setup Wireless Your security settings SSID password are not correct Confirm the SSID and password When you are configuring the network manually the SSID and password are displayed on your Dell machine If your mobile device supports the manual configuration the SSID and password will be displayed on your mobile devi...

Page 130: ... does not appear do the following Make sure the wired or wireless setting is listed as active Check this setting at the top of the report Ask your network administrator if your IP address is valid Confirm that your WLAN access point router is available Wired Wireless Your security software blocks your machine s access to the network In the Installer dialog box select the option to search for the D...

Page 131: ...tion To allow access see the instructions for your security software or ask the software manufacturer Wired Wireless Your Dell machine was not assigned an available IP address Confirm the IP address and the Subnet Mask Verify that both the IP addresses and Subnet Masks of your computer and the Dell machine are correct and located on the same network For more information about how to verify the IP ...

Page 132: ...s and printers Printers Windows Server 2008 Click Start Control Panel Printers Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel In the Hardware group click View devices and printers Printers For Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers Righ...

Page 133: ...n the printed report Wireless If you have checked and tried all of the above but your Dell machine is not found on the Network uninstall the printer driver and reinstall it My Security Settings are not Working Properly Cause Action Interface During installation of the printer driver or when using the printing features you did not accept the security alert dialog box If you did not accept the secur...

Page 134: ...ll machine is working correctly and connected to the same network as your computer Unsuccessful Your Dell machine is not connected to the same network as your computer Confirm that the IP address and the Subnet Mask are set correctly Wired Wireless Check that your Dell machine is connected to the wireless network Print the WLAN Report to check the error code on the printed report Wireless If you h...

Page 135: ... unit again Reinstall the toner cartridge and drum unit assembly in the machine If the problem continues contact Dell Customer Service or your local Dell dealer Cover is Open The front cover is not completely closed Open and then firmly close the front cover of the machine The fusing unit cover is not completely closed or paper was jammed in the back of the machine when you turned on the power Clo...

Page 136: ...m continues contact Dell Customer Service or your local Dell dealer Replace Drum It is time to replace the drum unit Replace the drum unit with a new one The drum unit counter was not reset when the previous drum was removed Reset the drum unit counter Replace Toner The toner cartridge is at the end of its life The machine stops all print operations Replace the toner cartridge with a new one Set t...

Page 137: ... sheets of paper from feeding through the machine at one time and prevents paper jams Paper is Jammed in the Paper Tray Paper is Jammed at the Back of the Machine Paper is Jammed inside the Machine Paper is Jammed in the 2 sided Tray Paper is Jammed in the Paper Tray If the machine s control panel or the Status Monitor for Macintosh only displays there is a jam in the paper tray do the following s...

Page 138: ...per is Jammed at the Back of the Machine If the machine s control panel or the Status Monitor for Macintosh only indicates that there is a jam in the back Rear of the machine do the following 1 Leave the machine turned on for 10 minutes This allows the internal fan to cool the extremely hot parts inside the machine ...

Page 139: ... the left and right sides toward you to release the fusing unit cover WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 4 Use both hands to gently pull the jammed paper out of the fusing unit ...

Page 140: ...e machine do the following steps CAUTION Do not attempt to remove a paper jammed deeply inside the product particularly a paper wrapped around a heat roller Otherwise it may cause injuries or burns and even worse may generate smoke if you keep operating the product with a paper jammed Switch off the product promptly and contact your local Dell representative for more information 1 Leave the machin...

Page 141: ...e toner cartridge and drum unit assembly WARNING HOT SURFACE Internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine 4 Pull out the jammed paper slowly ...

Page 142: ...ontrol panel or the Status Monitor for Macintosh only displays there is a jam in the 2 sided paper tray do the following steps 1 Leave the machine turned on for 10 minutes This allows the internal fan to cool the extremely hot parts inside the machine 2 Pull the paper tray completely out of the machine 3 At the back of the machine pull the 2 sided tray completely out of the machine ...

Page 143: ...g 4 Pull the jammed paper out of the machine or out of the 2 sided tray 5 Remove paper that may have jammed under the machine due to static electricity 6 If paper is not caught inside the 2 sided tray open the back cover ...

Page 144: ...ge first If the printout looks good the problem is probably not the machine Check the interface cable connections and try printing a different document If the printout or test page printed from the machine has a quality problem check the examples of poor print quality in the table and follow the recommendations IMPORTANT Using non Dell supplies may affect the print quality hardware performance and...

Page 145: ...ment Conditions such as high temperatures and high humidity can increase the amount of background shading Clean the drum unit Replace the toner cartridge with a new toner cartridge Replace the drum unit with a new drum unit Ghost Check the machine s environment Conditions such as low humidity and low temperatures may cause this print quality problem Select the appropriate media type in the printer...

Page 146: ...hollow print The drum unit may be damaged Replace the drum unit with a new drum unit All black Clean the corona wire inside the drum unit by sliding the tab Make sure you return the tab to the home position p The drum unit may be damaged Replace the drum unit with a new drum unit White lines across the page Select the appropriate media type in the printer driver Select the appropriate media type i...

Page 147: ...int quality problem Clean the drum unit If the problem is not solved after printing a few pages replace the drum unit with a new drum unit White Spots on black text and graphics at 3 7 in 94 mm intervals Black spots at 3 7 in 94 mm intervals Make 10 15 copies of a blank white sheet of paper If the problem is not solved after printing the blank pages the drum unit may have foreign material such as ...

Page 148: ...rtridge The drum unit may be damaged Replace the drum unit with a new drum unit The fusing unit may be contaminated Contact Dell Customer Service White lines down the page Make sure foreign material such as a torn piece of paper sticky notes or dust is not inside the machine and around the toner cartridge and drum unit The toner cartridge may be damaged Replace the toner cartridge with a new toner...

Page 149: ...iver when you do not use our recommended print media Wrinkles or creases Make sure paper is loaded correctly Check the paper type and quality Turn over the stack of paper in the tray or rotate the paper 180 in the input tray Poor fixing Make sure the two levers inside the back cover are in the up position Pull up the two levers until they stop Make sure the media type setting in the driver matches...

Page 150: ...the Machine Info option and then press OK 2 Press p or q to select the Serial No option and then press OK The machine displays the serial number on the LCD Check the Firmware Version 1 Press p or q to display the Machine Info option and then press OK 2 Press p or q to display the Version option and then press OK 3 Press p or q to display the Main Version or Sub1 Version option and then press OK Th...

Page 151: ...rt automatically Factory Reset Use the Factory Reset function to reset certain machine settings back to the original factory settings 1 Press p or q to select the Reset Menu option and then press OK 2 Press p or q to select the Factory Reset option and then press OK 3 Press p to select Reset Settings Reset 1 Disconnect the network cable from the machine If you do not network settings such as IP ad...

Page 152: ...152 Troubleshooting ...

Page 153: ...153 Routine Maintenance 155 Replace Supplies 155 Clean the Machine 163 Check the Remaining Life of Parts 170 Pack and Ship Your Dell Machine 170 ...

Page 154: ...154 ...

Page 155: ...f you have a used toner cartridge no longer needed contact your local Dell representative for its disposal CAUTION Keep drum cartridges or drum if not a cartridge type and toner cartridges out of the reach of children If a child accidentally swallows toner spit it out rinse mouth with water drink water and consult a physician immediately When replacing drum cartridges or drum if not a cartridge ty...

Page 156: ...rtridge NOTE We recommend placing used supplies on a piece of paper to prevent accidentally spilling or scattering the material inside NOTE If you use paper that is not a direct equivalent for the recommended print media the life of supplies and ma chine parts may be reduced NOTE The projected life for each of the toner cartridges is based on ISO IEC 19752 Frequency of replacement will vary depend...

Page 157: ... to buy toner cartridges contact Dell Customer Service NOTE DO NOT unpack the new toner cartridge until you are ready to install it NOTE If a toner cartridge is left unpacked for a long time the toner life will be shortened NOTE Dell strongly recommends you DO NOT refill the toner cartridge provided with your machine We also strongly recommend you continue to use only Genuine Dell Brand replacemen...

Page 158: ...ntenance 3 Remove the toner cartridge and drum unit assembly from the machine 4 Push down the lock lever and take the toner cartridge out of the drum unit 5 Unpack the new toner cartridge 6 Remove the protective cover ...

Page 159: ...rom the drum unit 8 Clean the corona wire inside the drum unit by gently sliding the tab from left to right and right to left several times NOTE Be sure to return the tab to the Home position p The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe 9 Install the toner cartridge and drum unit assembly back into the machine ...

Page 160: ...in direct sunlight or room light for long periods of time the unit may be damaged NOTE There are many factors that determine the actual drum life such as the temperature humidity type of pa per type of toner used and so on Under ideal conditions the average drum life is estimated at approximately 12 000 pages The actual number of pages that your drum will print may be significantly less than this ...

Page 161: ... cartridge and drum unit assembly from the machine 4 Push down the lock lever and take the toner cartridge out of the drum unit 5 Unpack the new drum unit 6 Put the toner cartridge firmly into the new drum unit until you hear it lock into place ...

Page 162: ...ide the drum unit by gently sliding the tab from left to right and right to left several times NOTE Be sure to return the tab to the Home position p The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe 8 Install the toner cartridge and drum unit assembly back into the machine ...

Page 163: ...al shock Instead use only a dry lint free cloth When cleaning this product use the designated cleaning materials exclusive to it Other cleaning materials may result in poor performance of the product Never use aerosol cleaners to avoid catching fire and explosion CAUTION When cleaning this product always switch off and unplug it Access to a live machine interior may cause electric shock IMPORTANT ...

Page 164: ...e Drum unit Clean the Corona Wire If you have print quality problems or the control panel displays Drum status clean the corona wire 1 Open the front cover 2 Remove the toner cartridge and drum unit assembly from the machine ...

Page 165: ... right to left several times NOTE Be sure to return the tab to the Home position p The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe 4 Install the toner cartridge and drum unit assembly back into the machine 5 Close the front cover of the machine ...

Page 166: ...l stuck on the drum surface Follow these steps to solve the problem 1 Press and hold to turn off the machine 2 Open the front cover 3 Remove the toner cartridge and drum unit assembly from the machine 4 Push down the lock lever and take the toner cartridge out of the drum unit 5 Turn the drum unit as shown in the illustration Make sure that the drum unit gear is on the left side ...

Page 167: ...y problems DO NOT touch the surface of the drum unit except the edge 7 Wipe the surface of the drum gently with a dry cotton swab until the mark on the surface comes off NOTE DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids 8 Put the new toner cartridge firmly into the drum unit until you hear it lock into place ...

Page 168: ... machine 10 Close the front cover of the machine 11 Press to turn on the machine Clean the Paper Pick up Rollers Cleaning the paper pick up rollers periodically may prevent paper jams by insuring the proper feeding of paper If you have paper feed problems clean the pick up rollers as follows 1 Press and hold to turn off the machine 2 Pull the paper tray completely out of the machine ...

Page 169: ...ve it 4 Tightly wring out a lint free cloth soaked in lukewarm water and then wipe the separator pad on the paper tray to remove dust 5 Wipe the two pick up rollers inside the machine to remove dust 6 Reload the paper and put the paper tray firmly back in the machine 7 Press to turn on the machine ...

Page 170: ...inal packaging to avoid any damage during transit The machine should be adequately insured with the carrier 1 Press and hold to turn off the machine Leave the machine turned off for at least 10 minutes to cool down 2 Disconnect all the cables and then unplug the power cord from the AC power outlet NOTE The machine is equipped with a non detachable AC power cord depending on the model 3 Remove the ...

Page 171: ...left as shown in the illustration 7 Install only the drum unit back into the machine 8 Close the front cover 9 Put the machine into the bag it originally came in 10 Pack the machine and the printed materials in the original carton with the original packing material as shown below ...

Page 172: ...172 Routine Maintenance NOTE Put the AC power cord and printed materials in the original carton as shown in the illustration 11 Close the carton and tape it shut ...

Page 173: ...173 Machine Settings 175 General Settings 175 Menu Table 177 ...

Page 174: ...174 ...

Page 175: ... control panel indicates that it is time to replace the toner cartridge When the Replace Toner error message is active you cannot turn this mode on unless you change the toner cartridge Set Toner Save Mode Save toner using Toner Save Mode When you set Toner Save to On the print appears lighter The default setting is Off Set Quiet Mode Use Quiet Mode to reduce printing noise When Quiet Mode is turn...

Page 176: ...TE Select how long the machine must be in Deep Sleep Mode before it goes into Auto Power Off Mode 1 Press p or q to select the General Setup option and then press OK 2 Press p or q to select the Ecology option and then press OK 3 Press p or q to select the Auto Power Off option and then press OK 4 Press p or q to select the Off 1 hour 2 hours 4 hours or 8 hours option and then press OK Set Continu...

Page 177: ...lect the Quiet Mode option and then press OK 4 Press p or q to select the On or Off option Press OK Menu Table Access Menus and Change Your Machine the Settings Use the control panel to access the machine s menus and change various settings Settings Table Use these tables to understand the various menu and options that you will use to set your preferences on the machine Access Menus and Change You...

Page 178: ...ize Select whether to display the message telling you to check that the size of the paper in the machine and the machine s Paper Size setting match General Setup Level 1 Level 2 Description Local Language Select the LCD language for your country Resolution Select a print resolution Density Increases or Decreases the print density Ecology Toner Save Increases the page yield of the toner cartridge S...

Page 179: ...ges vertically up to 500 up to 500 down dots in 300 dpi Auto FF Allows the machine to print any remaining data automatically PCL Setting Font No Sets the font number Font Pitch Sets the font pitch The Font Pitch menu will appear when you choose I042 to I054 in Font No setting Font Point Sets the font size The Font Point menu will appear when you choose I000 to I041 in Font No setting Symbol Set Se...

Page 180: ... Enter the IP address Subnet Mask Enter the Subnet mask Gateway Enter the Gateway address IP Boot Tries Specifies the number of attempts the machine will try to obtain an IP address when the Boot Method is set to any setting except Static APIPA Automatically allocates the IP address from the link local address range 1 IPv6 Enables or Disables the IPv6 protocol Setup Wizard Configures the wireless ...

Page 181: ...nnel in use when the Status is G O Active or Client Active Speed Displays the connecting speed when the Status is G O Active or Client Active I F Enable Enables or disables the Wi Fi Direct connection Network Reset Restores all network settings of the internal print server to the factory settings 1 On connection to the network if the machine s Boot Method is Auto the machine will attempt to set th...

Page 182: ...182 Machine Settings ...

Page 183: ...cations 185 General Specifications 185 Print Media Specifications 186 Printer Specifications 186 Interface Specifications 187 Supported Protocols and Security Features 187 Computer Requirements Specifications 187 ...

Page 184: ...184 ...

Page 185: ...imately 468 W at 77 F 25 C For EU region Approximately 455 W at 77 F 25 C Ready Approximately 58 W at 77 F 25 C Sleep For US region Approximately 3 9 W For EU region Approximately 5 4 W Deep Sleep For US region Approximately 0 8 W For EU region Approximately 1 5 W 2 Power Off 3 4 For US region Approximately 0 02 W For EU region Approximately 0 06 W Dimensions Weights with supplies 15 0 lb 6 8 kg N...

Page 186: ...Down Output Tray Up to 100 sheets of 20 lb 80 g m2 Plain Paper face down delivery to the face down output paper tray Face Up Output Tray One sheet face up delivery to the face up output tray 2 sided Automatic 2 sided Printing Paper Type Plain Paper Thin Paper Recycled Paper Paper Size For US region Letter Legal Folio For EU region A4 Paper Weight 16 to 28 lb 60 to 105 g m2 1 For labels we recommen...

Page 187: ...n DNS resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port 9100 IPP FTP Server SNMPv1 v2c v3 HTTP Server TFTP Client and Server SMTP Client ICMP Web Services Print Protocols IPv6 NDP RA DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port 9100 IPP FTP Server SNMPv1 v2c v3 HTTP Server TFTP Client and Server SMTP Client ICMPv6 Web Services Print Network Security Wired SMTP AUTH SNMP ...

Page 188: ...erver 2008 32 bit x86 or 64 bit x64 processor Windows Server 2008 R2 64 bit x64 processor Windows Server 2012 Windows Server 2012 R2 Macintosh Operating System OS X v10 8 x Printing Intel Processor 80 MB OS X v10 9 x OS X v10 10 x 1 Third party USB ports are not supported For the latest driver updates go to the download page for your model on the Dell website at http www dell com All trademarks br...

Page 189: ...189 How to Enter Text on Your Dell Machine 191 ...

Page 190: ...190 ...

Page 191: ...Network Key you will need to enter text characters Hold down or repeatedly press p or q to select a character from the list below 0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ spa ce _ Press OK to confirm the current character and then enter the next character Press Back to delete the characters you have entered 10 ...

Page 192: ...192 How to Enter Text on Your Dell Machine ...

Page 193: ...193 Environmental Information Notice 195 ...

Page 194: ...194 ...

Page 195: ... printer is Energy Star qualified so you consume less power during printing and standby modes Efficient power management in your Dell printer helps you conserve energy resources and gain cost savings for your power usage 4 If supported use duplex printing function to print on both sides of paper so you can help reduce the consumption of raw materials used to manufacture paper Information on settin...

Page 196: ...196 Environmental Information Notice ...

Page 197: ...197 Appendix 199 Dell Technical Support Policy 199 Warranty and Return Policy 200 Contacting Dell 200 Additional documents for Important Information 201 Printing With Mopria 202 ...

Page 198: ...198 ...

Page 199: ...ervices You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites dell com support suppor...

Page 200: ... Home at dell com support Select your region enter the Service Tag of your printer and click Submit to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca ...

Page 201: ...d installer Information regarding recycled paper Recycled paper is of the same quality of paper made from original forest sources Standards governing modern recycled paper ensure that it meets the highest quality requirements for different printing processes The imaging equipment supplied by the VA signatories is suitable for using with recycled paper meeting the EN 12281 2002 standard Purchasing ...

Page 202: ...rnet To install click the PageManager OCR button Printing With Mopria Mopria certified mobile devices can connect and print to certify printer Either connect your mobile devices to the same network as the printer or make a direct connection with Wi Fi Direct Works with Mopria certified smartphones and tablets or Android 4 4 devices with the Mopria Print Service download from Google Play https play...

Page 203: ...203 Glossary 205 A 205 B 205 C 206 D 206 E 206 G 207 H 207 I 207 L 208 M 208 N 208 O 209 P 209 R 209 S 210 T 211 V 211 W 211 ...

Page 204: ...204 ...

Page 205: ...etworks use some kind of security settings These security settings define the authentication how the device identifies itself to the network and encryption how the data is encrypted as it is sent on the network If you do not correctly specify these options when you are configuring your Dell wireless machine it will not be able to connect to the wireless network Therefore care must be taken when co...

Page 206: ... to verify the data s origin and integrity DNS Client The Dell print server supports the Domain Name System DNS client feature This feature allows the print server to communicate with other devices using its DNS name DNS Server The Domain Name System DNS is a technology to manage the names of web sites and internet domains A DNS server allows your computer to automatically find its IP address E En...

Page 207: ...er Protocol HTTP is used to transmit the data between a web server and a web browser The Dell print server is equipped with a built in web server that allows you to monitor its status or change some of its configuration settings using a web browser I Infrastructure Mode The mode of operation in a wireless network in which all devices machines and computers are connected via an access point router ...

Page 208: ... DNS mDNS allows the Dell print server to automatically configure itself to work in an OS X Simple Network Configuration system N NetBIOS Name Resolution Network Basic Input Output System NetBIOS name resolution enables you to obtain the IP address of the other device using its NetBIOS name during the network connection Network Configuration Report The Network Configuration Report prints a report ...

Page 209: ...ress ethernet address O Open System Open System is one of the network authentication methods Under open system authentication any wireless devices are allowed to access the network without requiring a WEP key P Peer to Peer Peer to Peer is a type of printing in a peer to peer environment In a peer to peer environment each computer sends and receives data directly to and from each device There is n...

Page 210: ...ize computer clocks on a TCP IP network You can configure the SNTP settings using Web Based Management SSID Each wireless network has its own unique network name and it is technically referred to as a Service Set Identifier SSID The SSID is a 32 byte or less value and is assigned to the access point The wireless network devices you want to associate to the wireless network should match the access ...

Page 211: ...e It also enables printer driver installation from the printer icon in the Add a device screen W Web Based Management A standard Web Browser can be used to manage your machine using the Hyper Text Transfer Protocol HTTP You can perform the function listed or get the following information from a machine on your network using a web browser Machine status information Change network settings such as T...

Page 212: ...es to computer names NetBIOS names in a Windows network WLAN Report The WLAN Report prints your machine s wireless status report If the wireless connection fails check the error code on the printed report WPA PSK WPA2 PSK Authentication Method WPA PSK WPA2 PSK authentication method enables a Wi Fi Protected Access Pre shared key WPA PSK WPA2 PSK which enables the Dell wireless machine to associate...

Page 213: ...efore You Use Your Dell Machine 15 BOOTP 107 C Cancel a Print Job 75 Change 2 Sided Print Settings 75 Change the Default Print Settings 63 Clean the Machine 163 Clear the Paper Jam 137 Control Panel Overview 20 D Definitions of Notes 15 Dell Printer Hub 21 DHCP 107 E Environmental Information Notice 195 Error and Maintenance Messages 135 Error Messages 128 Ethernet Wired Network Only 112 ...

Page 214: ...our Dell Machine 19 IP Address 106 L Learn to Use Network Management Utilities 84 Locate the Machine s Network Settings 86 Lock the Machine Settings 117 M MAC Address 112 Machine Information 150 Machine Settings 175 Menu Table 177 N Network 79 Network Menu on the Dell Control Panel 111 Network Problems 127 Network Reset 113 O Other Problems 134 ...

Page 215: ...07 Replace Supplies 155 Restore Printer Factory Settings 76 Routine Maintenance 155 S Security 117 Select a Print Profile 62 Set Print Options 64 Set the Check Size 33 Set to Default 113 Setup Wizard Wireless Network Only 112 Status Messages 21 T TCP IP 80 111 Test Print 76 Troubleshooting 125 U Unprintable Area 34 Using Special Paper 34 W Wi Fi Direct 113 ...

Page 216: ...ction Examples 80 Wired Status 112 Wireless Network Connection Examples 82 WLAN Assistant Wireless Network Only 112 WLAN Enable Wireless Network Only 113 WLAN Status Wireless Network Only 113 WPS AOSS Wireless Network Only 112 WPS w PIN Code Wireless Network Only 113 ...

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