Dell E2318H User Manual Download Page 46

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Troubleshooting

Missing pixels

LCD screen has spots • Cycle power on-off.

• Pixel that is permanently off is a

natural defect that can occur in LCD
technology.

For more information about Dell
Monitor Quality and Pixel Policy, see
Dell Support site at:

https://www.dell.com/support/
monitors

Stuck-on pixels

LCD screen has bright
spots

• Cycle power on-off.
• Pixel that is permanently off is a

natural defect that can occur in LCD
technology.

For more information about Dell
Monitor Quality and Pixel Policy, see
Dell Support site at:

https://www.dell.com/support/
monitors

Brightness problems

Picture too dim or too
bright

• Reset the monitor to

Factory Settings

• Auto Adjust using OSD.
• Adjust brightness and contrast

controls via OSD.

Geometric distortion

Screen not centered
correctly

• Reset the monitor to

Factory Settings

• Auto Adjust using OSD.
• Adjust horizontal and vertical controls

via OSD.

NOTE

: When using ‘DP/HDMI’, the

positioning adjustments are not
available.

Horizontal/Vertical
lines

Screen has one or
more lines

• Reset the monitor to

Factory Settings

• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock controls

via OSD.

• Perform monitor self-test feature

check and determine if these lines are
also in self-test mode.

• Check for bent or broken pins in the

video cable connector.

NOTE

: When using ‘DP/HDMI’, the Pixel

Clock and Phase adjustments are not
available.

Summary of Contents for E2318H

Page 1: ...Regulatory Model E2318Hf E2318HNf User s Guide Dell E2318H Dell E2318HN Dell E2318HX Dell E2318HR ...

Page 2: ...ion of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be ...

Page 3: ...el Policy 18 Maintenance Guidelines 18 Setting Up the Monitor 19 Attaching the Stand 19 Connecting Your Monitor 20 Organizing Your Cables 21 Removing the Monitor Stand 22 Wall Mounting Optional 23 Operating the Monitor 24 Power On the Monitor 24 Using the Front Panel Controls 24 Using the On Screen Display OSD Menu 25 Setting the Maximum Resolution 40 Using the Tilt 42 Contents 3 ...

Page 4: ...ommon Problems 45 Product Specific Problems 48 Dell Soundbar Problems 49 Appendix 51 Safety Instructions 51 FCC Notices U S Only and Other Regulatory Information 51 Contact Dell 51 EU product database for energy label and product information sheet51 4 Contents ...

Page 5: ... the components and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Dispaly Stand Riser Stand Base VESA Screw Cover Power Cable varies with countries DisplayPort Cable for E2318H only HDMI Cable for E2318HN E2318HX E2318HR only ...

Page 6: ...les for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization ENERGY STAR certified Security lock slot Asset Management Capability EPEAT registered where applicable EPEAT registration varies by country See https www epeat net for registration status by country CECP for China RoHS compliant TCO C...

Page 7: ...nd functioning normally Blinking white light indicates that the monitor is in Standby Mode Back View Back View with Monitor Stand Label Description Use 1 VESA mounting holes 100 mm To mount the monitor 2 Regulatory rating label Lists of regulatory approvals 3 Security lock slot Secures monitor with security lock security lock not included 4 Barcode serial number label Refer to this label if you ne...

Page 8: ...r connector To connect the monitor power cable 2 DisplayPort connector To connect your computer to the monitor using a DP cable 3 VGA connector To connect your computer to the monitor using a VGA cable 4 Dell soundbar mounting slots To attach the optional Dell Soundbar E2318HN E2318HX E2318HR ...

Page 9: ...Screen type Active matrix TFT LCD Panel Technology In Plane Switching Technology Viewable image Diagonal 584 2 mm 23 0 inches Horizontal Active Area 509 18 mm 20 05 inches Vertical Active Area 286 42 mm 11 28 inches Area 145839 34 mm2 226 16 inches2 Pixel pitch 0 2652 x 0 2652 mm Pixel per inch PPI 96 Viewing angle Horizontal 178 typical Vertical 178 typical Brightness 250 cd m typical Contrast ra...

Page 10: ...ivel N A Pivot N A Dell Display Manager Compatibility Yes Security Security lock slot cable lock sold separately E2318H E2318HN E2318HX E2318HR color gamut typical is based on CIE1976 85 and CIE1931 72 test standards Resolution Specifications Model number E2318H E2318HN E2318HX E2318HR Scan range Horizontal 30 kHz to 83 kHz automatic Vertical 56 Hz to 76 Hz automatic Maximum preset resolution 1920...

Page 11: ...Hz Sync polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 59 9 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 900 60 0 60 0 108 0 VESA 1920 x 1080 67 5...

Page 12: ...fined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting 3 Pon Power consumption of On Mode as defined in Energy Star 8 0 version TEC Total energy consumption in kWh as defined in Energy Star 8 0 version This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered an...

Page 13: ...mensions without stand Height 322 0 mm 12 68 inches 322 0 mm 12 68 inches Width 544 8 mm 21 45 inches 544 8 mm 21 45 inches Depth 53 42 mm 2 10 inches 53 42 mm 2 10 inches Stand dimensions Height 177 0 mm 6 97 inches 177 0 mm 6 97 inches Width 250 0 mm 9 84 inches 250 0 mm 9 84 inches Depth 180 0 mm 7 09 inches 180 0 mm 7 09 inches Weight Weight with packaging 5 47 kg 12 06 lb 5 47 kg 12 06 lb Wei...

Page 14: ...FR CFR reduced Arsenic Free glass and Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft max Non operating 12 191 m 40 000 ft max T...

Page 15: ...gnments VGA connector Pin Number Monitor Side of the 15 pin Side Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 16: ...nnector E2318H Pin Number 20 pin Side of the Connected Signal Cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 HPD 19 DP_PWR_Return 20 3 3 V DP_PWR ...

Page 17: ... Cable 1 TMDS DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 No Connection 14 No Connection 15 DDC CLOCK SDA 16 DDC DATA SDA 17 GND 18 5 V POWER 19 HOT PLUG DETECT ...

Page 18: ...r more information see Dell Support site at http www dell com support monitors Maintenance Guidelines Caring for Your Monitor CAUTION Read and follow the safety instructions before cleaning the monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow these instructions while unpacking cleaning or handling your monitor To clean ...

Page 19: ... Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Page 20: ...this section follow the Safety Instructions To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the black VGA DisplayPort or HDMI cable to the corresponding video port on the back of your computer Connecting VGA Cable Connecting DP cable for E2318H ...

Page 21: ...HR NOTE The graphics are used for the purpose of illustration only Appearance on the computer may vary Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for cable attachment organize all cables as shown above ...

Page 22: ...for the removal instructions 1 Remove the VESA Cover a Place the monitor panel on a soft cloth or cushion b Lift from both side simultaneously remove the VESA Cover away from the monitor 2 Remove the stand assembly to the monitor a Use a long screwdriver to push the release latch located in a hole just above the stand b Once the latch is released remove the base away from the monitor ...

Page 23: ...th or cushion on a stable flat table 2 Remove the stand 3 Use a screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the LCD 5 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity of 3 17 kg ...

Page 24: ...set color modes See Using the OSD Menu B Brightness Contrast Use the Brightness Contrast key to direct access to the Brightness and Contrast control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD from menu and sub menus E Power button with power status light To turn the monitor on or off Solid white light indicates that the moni...

Page 25: ...irm your selection D Back Use the Back key to go back to the previous menu Using the On Screen Display OSD Menu Accessing the Menu System NOTE If you change the settings and then either proceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to ope...

Page 26: ...her the option name is highlighted 3 To select the highlighted item on the menu press the button again 4 Press the and buttons to select the desired parameter 5 Press the button to enter the slide bar and then use the or buttons according to the indicators on the menu to make your changes 6 Select the to return to previous menu without accepting current settings or to accept and return to previous...

Page 27: ...djust the Brightness Contrast Brightness Allows you to adjust the brightness or luminance of the backlight Press the key to increase brightness and press the key to decrease brightness min 0 max 100 Contrast Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen Adjust brightness first and adjust contrast only if you need further adjustme...

Page 28: ...justment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables This option is available only when you are using the analog VGA connector ...

Page 29: ...ector Push to select the VGA input source DP E2318H Select DP input when you are using the DP connector Push to select the DP input source HDMI E2318HN E2318HX E2318HR Select HDMI input when you are using the HDMI connector Push to select the HDMI input source Auto Select Select this option to scan for available input signals Reset Input Source Reset your monitor input settings to the factory sett...

Page 30: ...30 Operating the Monitor Color Use the Color menu to adjust the monitor s color settings ...

Page 31: ... moisten or rewet your eyes when working with the monitor Take regular and frequent breaks for 20 minutes every two hours Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks Perform stretches to relieve tension in the neck arm back shoulders during the breaks Multimedia Loads color settings ideal for multimedia applications Warm Increa...

Page 32: ...is 0 Maximum is 100 Vertical Position Use the or buttons to adjust image up and down Minimum is 0 Maximum is 100 NOTE Horizontal Position and Vertical Position adjustments are only available for VGA input Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor ac...

Page 33: ...ows you to set the power LED indicator On or Off in On Mode to save energy E2318H Allows you to set the power LED indicator On or Off during active to save energy E2318HN E2318HX E2318HR Reset Energy Select this option to restore default Energy settings ...

Page 34: ...nsparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All keys are locked except key NOTE When the OSD is locked pressing the menu key takes you directly to the OSD ...

Page 35: ...Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio and set as shortcut key Reset Personalization Allows you to restore shortcut key to the default setting Others Select this option to adjust the OSD settings such as the DDC CI LCD Conditioning and so on ...

Page 36: ...r cases of image retention If an image appears to be stuck on the monitor select LCD Conditioning to help eliminate any image retention Using the LCD Conditioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning message appears once user se...

Page 37: ...that it is receiving from the computer See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled The following Power Warning Message box applies to Brightness functions for the first time when you adjust the Brightness level above the default level...

Page 38: ...r and wake up the monitor to gain access to the OSD If you press any button other than the power button the following messages will appear depending on the selected input If VGA DP or HDMI cable is not connected a floating dialog box appears The monitor will enter Power Save Mode after 4 minutes if left at this state ...

Page 39: ...Operating the Monitor 39 See Solving Problems for more information ...

Page 40: ...lution 3 Click the dropdown list of the screen resolution and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Please choose the scenario below that be...

Page 41: ...r from the description at the top of the window For example NVIDIA ATI Intel and so on 6 Please refer to the graphics card provider website for updated driver For example https www ATI com or https www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display settings 2 Click A...

Page 42: ...perating the Monitor Using the Tilt Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle NOTE The stand base is detached when the monitor is shipped from the factory ...

Page 43: ...og box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen 4 This message also appears during normal system operation if the video cable becomes disconnected or damage...

Page 44: ... from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 1 at the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect ...

Page 45: ...rgy in OSD Menu No video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected using the Input Source Select menu Run the built in diagnostics Poor focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD A...

Page 46: ...ems Picture too dim or too bright Reset the monitor to Factory Settings Auto Adjust using OSD Adjust brightness and contrast controls via OSD Geometric distortion Screen not centered correctly Reset the monitor to Factory Settings Auto Adjust using OSD Adjust horizontal and vertical controls via OSD NOTE When using DP HDMI the positioning adjustments are not available Horizontal Vertical lines Scr...

Page 47: ...ccurs in self test mode Missing color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Picture color not good Change the Color Mode in the Color OSD to Graphics or Video depending on the application Try different ...

Page 48: ...utton beside the Power button for 10 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white When you press up down or Menu key the message No input signal will appear Check the signal source Ensure that the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the sign...

Page 49: ...puter s audio out jack Set all volume controls to their maximum and ensure that the mute option is not enabled Play some audio content on the computer example audio CD or MP3 Turn the Power Volume knob on the Soundbar clockwise to a higher volume setting Clean and reseat the audio line in plug Test the Soundbar using another audio source For example portable CD player MP3 player Distorted sound Ot...

Page 50: ...dio jack converter Unbalanced sound output Sound from only one side of Soundbar Clear any obstructions between the Soundbar and the user Confirm that the audio line in plug is completely inserted into the jack of the sound card or audio source Set all Windows audio balance controls L R to their midpoints Clean and reseat the audio line in plug Troubleshoot the computer s sound card Test the Soundb...

Page 51: ...ns 1 this device may not cause harmful interference 2 this device must accept any interference received including interference that may cause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell ...

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