Dell Dimension 9100 Owner'S Manual Download Page 83 | Manualshive

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Solving Problems

83

Network Problems

General Program Problems

A program crashes

NOTE:

Software usually includes installation instructions in its documentation or on a floppy disk or CD.

V

ERIFY

THAT

W

INDOWS®

RECOGNIZES

THE

PRINTER

1

Click the

Start

button.

2

Click

Control Panel

.

3

Click

Printers and Other Hardware

.

4

Click

View installed printers or fax printers

. If the printer model is listed,

right-click the printer icon.

5

Click

Properties,

and then click the

Ports

tab. Ensure that the

Print to the

following port(s):

setting is

USB

.

R

EINSTALL

THE

PRINTER

DRIVER

—

See the documentation supplied with

the printer.

C

HECK

THE

NETWORK

CABLE

CONNECTOR

—

Ensure that the network

cable connector is firmly connected to the optional connector on the computer
and the network wall jack.

C

HECK

THE

NETWORK

LIGHTS

ON

THE

NETWORK

CONNECTOR

—

Green indicates that the network connection is active. If the status light is not
green, try replacing the network cable. Amber indicates that the optional network
adapter driver is loaded and the adapter is detecting activity.

R

ESTART

THE

COMPUTER

—

Try to log on to the network again.

C

ONTACT

YOUR

NETWORK

ADMINISTRATOR

—

Verify that your network

settings are correct and that the network is functioning.

S

EE

THE

SOFTWARE

DOCUMENTATION

—

Many software manufacturers maintain

websites with information that may help you solve the problem. Ensure that you
properly installed and configured the program. Reinstall the program if necessary.

G2806bk2.book Page 83 Tuesday, May 25, 2004 8:48 AM

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Summary of Contents for Dimension 9100

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Inspiron 9100 Owner s Manual Model PP09L G2806bk2 book Page 1 Tuesday May 25 2004 8 48 AM ...

Page 2: ...oduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo TrueMobile Dell TravelLite Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerConnect PowerApp DellNet Axim and Dell OpenManage are trademarks of Dell Inc Intel Pentium and Celeron areregisteredtrademarksofIntelCorporation Mic...

Page 3: ...TY Protecting Against Electrostatic Discharge 13 SAFETY Battery Disposal 13 Finding Information 15 1 A Tour of Your Computer Front View 19 Left Side View 23 Right Side View 25 Back View 25 Bottom View 29 2 Setting Up Your Computer Connecting to the Internet 31 Setting Up Your Internet Connection 31 Transferring Information to a New Computer 32 Setting Up a Printer 33 Printer Cable 34 Connecting a ...

Page 4: ...rmance 39 Checking the Battery Charge 40 Dell QuickSet Battery Meter 40 Microsoft Windows Power Meter 40 Charge Gauge 41 Low Battery Warning 41 Charging the Battery 41 Removing a Battery 42 Installing a Battery 43 Storing a Battery 43 5 Using the Module Bay About the Module Bay 45 Removing and Installing Devices While the Computer Is Turned Off 45 Removing and Installing Devices While the Computer...

Page 5: ...d Track Stick 52 Changing the Track Stick Cap 53 7 Using CDs DVDs and Other Multimedia Using CDs and DVDs 55 Copying CDs and DVDs 55 How to Copy a CD or DVD 55 Using Blank CD Rs and CD RWs 56 Helpful Tips 56 Connecting Your Computer to a TV or Audio Device 57 S Video and Standard Audio 58 S Video and S PDIF Digital Audio 59 Composite Video and Standard Audio 61 Composite Video and S PDIF Digital A...

Page 6: ...blems 76 If the display is blank 76 If the display is difficult to read 77 If only part of the display is readable 78 Scanner Problems 78 Hard Drive Problems 78 If you have problems with a hard drive 78 PC Card Problems 79 External Keyboard Problems 79 Power Problems 80 Unexpected Characters 81 Touch Pad or Mouse Problems 82 Printer Problems 82 Network Problems 83 General Program Problems 83 A pro...

Page 7: ... 90 Reinstalling Drivers and Utilities 90 Resolving Software and Hardware Incompatibilities 92 Using Microsoft Windows XP System Restore 93 Creating a Restore Point 93 Restoring the Computer to an Earlier Operating State 93 Undoing the Last System Restore 94 Using the Dell Diagnostics 94 When to Use the Dell Diagnostics 94 Reinstalling Microsoft Windows XP 96 Before You Begin 96 Reinstalling Windo...

Page 8: ...2 Definition of Dell Installed Software and Peripherals 132 Definition of Third Party Software and Peripherals 132 Contacting Dell 132 Limited Warranties 149 Limited Warranty for Dell Branded Hardware Products U S Only 149 Limited Warranty Terms for Dell Branded Hardware Products Canada Only 152 Dell Software and Peripherals Canada Only 155 1 Year End User Manufacturer Guarantee Latin America and ...

Page 9: ...d skin for extended periods of time The surface temperature of the base will rise during normal operation particularly when AC power is present Allowing sustained contact with exposed skin can cause discomfort or eventually a burn Do not use your computer in a wet environment for example near a bath tub sink or swimming pool or in a wet basement If your computer includes an integrated or optional ...

Page 10: ...age to your computer as well as risk of electric shock and or fire Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip SAFETY Battery Use only Dell battery modules that are approved for use with this computer Use of other types may increase the risk of fire or explosion Do not carry a battery pack in your pocket purse or other container wher...

Page 11: ...G Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause birth defects or other reproductive harm Wash your hands after handling the cord When Using Your Computer Observe the following safe handling guidelines to prevent damage to your computer When setting up the computer for work p...

Page 12: ... Viewing the display or external monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the ergonomic guidelines in the Dell Inspiron Help file when setting up and using your computer To access the help file see page 16 This portable computer is not designed for continuous operation as office equipment For extended use in an office it is recommended...

Page 13: ...are ready to install the component Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive component first place it in an antistatic container or packaging Handle all sensitive components in a static safe area If possible use antistatic floor pads and workbench pads SAFETY Battery Disposal Your computer uses a lithium ion...

Page 14: ...14 Safety Instructions w w w d e l l c o m s u p p o r t d e l l c o m G2806bk2 book Page 14 Tuesday May 25 2004 8 48 AM ...

Page 15: ...own as the ResourceCD Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers see page 90 for instructions run the Dell Diagnostics see page 94 for instructions or access your documentation Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for tech...

Page 16: ...3 Click Dell Inspiron Help Service Tag and Express Service Code Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support Enter the Express Service Code to direct your call when contacting technical support The Express Service Code is no...

Page 17: ...use Windows XP Documentation for my computer Documentation for devices such as a modem Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen How to reinstall my operating system Operating System CD The opera...

Page 18: ...18 Finding Information w w w d e l l c o m s u p p o r t d e l l c o m G2806bk2 book Page 18 Tuesday May 25 2004 8 48 AM ...

Page 19: ...ay see the Dell Inspiron Help file To access the help file see page 16 display latch keyboard display track stick touch pad volume control button track stick touch pad buttons mute button power button display latch release speakers keyboard status lights device status lights media control buttons G2806bk2 book Page 19 Tuesday May 25 2004 8 48 AM ...

Page 20: ...ter while the light is flashing Turns on steadily or blinks when the computer is in a power management mode It also blinks to indicate battery charge status Turns on when a card with Bluetooth wireless technology is enabled NOTE The card with Bluetooth wireless technology is an optional feature so the light turns on only if you ordered the card with your computer For more information see the docum...

Page 21: ...rd shortcuts see Key Combinations on page 49 MEDIA CONTROL BUTTONS Control CD and DVD playback TOUCH PAD Provides the functionality of a mouse DISPLAY LATCH RELEASE Press this to release the display latch and open the display SPEAKERS To adjust the volume of the integrated speakers press the volume control buttons or speaker volume keyboard shortcuts For more information see page 49 TRACK STICK TO...

Page 22: ... STATUS LIGHTS The green lights located above the keyboard indicate the following Turns on when the numeric keypad is enabled Turns on when the uppercase letter function is enabled Turns on when the scroll lock function is enabled 9 A G2806bk2 book Page 22 Tuesday May 25 2004 8 48 AM ...

Page 23: ...SLOT Supports one PC Card such as a modem or network adapter The computer ships with a plastic blank installed in the slot For more information see the Dell Inspiron Help file To access the help file see page 16 IEEE 1394 CONNECTOR Connects devices supporting IEEE 1394 high speed transfer rates such as some digital video cameras audio connectors IEEE 1394 connector PC Card slot module bay device l...

Page 24: ...ly available antitheft device to the computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot Attach headphones or speakers to the connector Attach a microphone to the connector G2806bk2 book Page 24 Tuesday May 25 2004 8 48 AM ...

Page 25: ...that it will work with the security cable slot Back View S VIDEO TV OUT CONNECTOR Connects your computer to a TV Also connects digital audio capable devices using the TV digital audio adapter cable security cable slot S video TV out connector video connector digital video interface connector AC adapter connector USB connectors 3 network connector RJ 45 modem connector RJ 11 D Bay powered USB conne...

Page 26: ...piron Help file To access the help file see page 16 Connect USB devices such as a mouse keyboard or printer You can also connect the optional floppy drive directly to a USB connector using the optional floppy drive cable as shown below Connects an external DVI compatible monitor With an adapter cable you can also connect an external VGA compatible monitor to the DVI connector G2806bk2 book Page 26...

Page 27: ... modem see the online modem documentation supplied with your computer Connects the computer to a network The green and yellow lights next to the connector indicate activity for both wired and wireless network communications For information on using the network adapter see the online network adapter documentation supplied with your computer Connects powered USB devices such as a Dell D Bay which is...

Page 28: ... electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE Do not use an AC adapter rated at less than 150 W with this computer NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the...

Page 29: ...y charge For more information see page 41 FAN The computer uses fans to create airflow through the vents which prevents the computer from overheating For more information see page 111 BATTERY BAY LATCH RELEASE Releases the battery from the battery bay See Removing a Battery on page 42 MEMORY MODULE COVER Covers the compartment that contains the memory modules For more information see page 103 HARD...

Page 30: ...30 A Tour of Your Computer w w w d e l l c o m s u p p o r t d e l l c o m G2806bk2 book Page 30 Tuesday May 25 2004 8 48 AM ...

Page 31: ...access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any op...

Page 32: ...connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new computer You can move data such as E mails Toolbar settings Window sizes Internet bookm...

Page 33: ... go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the ne...

Page 34: ...can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way Power Protection Devices Several devices are available to pro...

Page 35: ...inst power interruptions Line conditioners are designed to maintain AC voltage at a fairly constant level Uninterruptible Power Supplies NOTICE Loss of power while data is being saved to the hard drive may result in data loss or file damage NOTE To ensure maximum battery operating time connect only your computer to a UPS Connect other devices such as a printer to a separate power strip that provid...

Page 36: ...36 Setting Up Your Computer w w w d e l l c o m s u p p o r t d e l l c o m G2806bk2 book Page 36 Tuesday May 25 2004 8 48 AM ...

Page 37: ...st be of the same memory capacity For information on installing memory see page 103 For more information on the type of memory supported by your computer see page 124 Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously The Micr...

Page 38: ...38 Optimizing Performance w w w d e l l c o m s u p p o r t d e l l c o m G2806bk2 book Page 38 Tuesday May 25 2004 8 48 AM ...

Page 39: ...uch as 3D games Running the computer in maximum performance mode See Power Management in the Dell Inspiron Help for more information To access the help file see page 16 NOTE It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD You can check the battery charge before or after you insert the battery into the computer You can also set power management o...

Page 40: ...on about QuickSet right click the icon in the taskbar and click Help Microsoft Windows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the icon on the taskbar For more information about the Power Meter tab see Power Management in the Dell Inspiron Help file To access the help file see page 16 If the computer is connected to an electr...

Page 41: ...see Power Management in the Dell Inspiron Help file To access the help file see page 16 Charging the Battery NOTE The AC adapter charges a completely discharged battery in approximately 1 5 hours with the computer turned off Charge time is longer with the computer turned on You can leave the battery in the computer as long as you like The battery s internal circuitry prevents the battery from over...

Page 42: ...ter to an electrical outlet to continue charging the battery For more information about resolving problems with a battery see Power Problems on page 80 Removing a Battery CAUTION Before performing these procedures disconnect all cables from the computer 1 Ensure that the computer is turned off or connected to an electrical outlet 2 Slide and hold the battery bay latch release on the bottom of the ...

Page 43: ...her side down until the latch release clicks Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully before you use it G2806bk2 book Page 43 Tuesday May 25 2004 8 48 AM ...

Page 44: ...44 Using a Battery w w w d e l l c o m s u p p o r t d e l l c o m G2806bk2 book Page 44 Tuesday May 25 2004 8 48 AM ...

Page 45: ...n the module bay Your Dell Inspiron computer ships with a CD DVD or other optical drive installed in the module bay Removing and Installing Devices While the Computer Is Turned Off NOTICE To prevent damage to devices store them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them 1 Press the device latch release The lat...

Page 46: ... w w d e l l c o m s u p p o r t d e l l c o m 2 Pull the device out of the module bay 3 Push the new device into the bay until it clicks device latch release module bay device G2806bk2 book Page 46 Tuesday May 25 2004 8 48 AM ...

Page 47: ...e icon on the taskbar click the device you want to eject and click Stop NOTICE To prevent damage to devices store them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them 2 Press the device latch release device latch release G2806bk2 book Page 47 Tuesday May 25 2004 8 48 AM ...

Page 48: ...device out of the module bay 4 Push the new device into the bay until it clicks The operating system automatically recognizes the device 5 If necessary enter your password to unlock your computer device latch release module bay device G2806bk2 book Page 48 Tuesday May 25 2004 8 48 AM ...

Page 49: ...and press the desired key To enable the keypad press Num Lk The light indicates that the keypad is active To disable the keypad press Num Lk again Key Combinations System Functions Battery CD or DVD Tray Ctrl Shift Esc Opens the Task Manager window Num Lk Enables and disables the numeric keypad Fn Num Lk Enables and disables the scroll lock function Fn F3 Displays the Dell QuickSet Battery Meter s...

Page 50: ...les radios including wireless networking and the card with Bluetooth wireless technology Fn Esc Activates a power management mode You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window For instructions see Power Management in the Dell Inspiron Help file To access the help file see page 16 Fn Page Up Incre...

Page 51: ... touch pad and touch pad buttons as you would use a mouse Windows logo key and m Minimizes all open windows Windows logo key and Shift m Maximizes all windows Windows logo key and e Runs Windows Explorer Windows logo key and r Opens the Run dialog box Windows logo key and f Opens the Search Results dialog box Windows logo key and Ctrl f Opens the Search Results Computer dialog box if the computer ...

Page 52: ... press the left touch pad button twice You can also use the track stick to move the cursor Press the track stick left right up or down to change the direction of the cursor on the display Use the track stick and track stick buttons as you would use a mouse Customizing the Touch Pad and Track Stick You can use the Mouse Properties window to disable the touch pad and track stick or adjust their sett...

Page 53: ...visiting the Dell website at www dell com 1 Pull the cap off the track stick 2 Align the new cap over the square track stick post and gently press the cap down onto the post NOTICE The track stick can damage the display if it is not properly seated on the post 3 Test the track stick to ensure that the cap is seated properly G2806bk2 book Page 53 Tuesday May 25 2004 8 48 AM ...

Page 54: ...54 Using the Keyboard and Touch Pad w w w d e l l c o m s u p p o r t d e l l c o m G2806bk2 book Page 54 Tuesday May 25 2004 8 48 AM ...

Page 55: ... files on your computer and creating MP3 CDs For instructions see the Sonic RecordNow documentation that came with your computer Open Sonic RecordNow click the question mark icon in the upper right corner of the window and then click RecordNow Help or RecordNow Tutorial How to Copy a CD or DVD NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available softwa...

Page 56: ...recording see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic RecordNow and open a RecordNow project You must use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or c...

Page 57: ...io devices without support for S PDIF digital audio you can use the audio connector on the side of the computer to connect the computer to your audio device It is recommended that you connect video and audio cables to your computer in one of the following combinations NOTE See the diagrams at the beginning of each subsection to help you determine which method of connection you should use S video a...

Page 58: ... connect an S video cable directly to the S video TV out connector on the computer without the TV digital audio adapter cable if your TV or audio device supports S video but not S PDIF digital audio 2 Connect the TV digital audio adapter cable to the S video TV out connector on your computer TV digital audio adapter cable S video cable standard audio cable G2806bk2 book Page 58 Tuesday May 25 2004...

Page 59: ...cable in to the headphone connector on your computer 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device 7 Turn on the TV and any audio device that you connected and then turn on the computer 8 See Enabling the Display Settings for a TV on page 65 to ensure that the computer recognizes and works properly with the TV S ...

Page 60: ... video input connector on the TV digital audio adapter cable 4 Plug the other end of the S video cable in to the S video input connector on the TV 5 Plug one end of the S PDIF digital audio cable in to the digital audio connector on the TV digital audio adapter cable 6 Plug the other end of the S PDIF digital audio cable in to the audio input connector on your TV or other audio device S PDIF digit...

Page 61: ...to ensure that the computer recognizes and works properly with the TV Composite Video and Standard Audio 1 Turn off the computer and the TV and or audio device that you want to connect 2 Connect the TV digital audio adapter cable to the S video TV out connector on the computer composite video cable TV digital audio adapter cable standard audio cable G2806bk2 book Page 61 Tuesday May 25 2004 8 48 A...

Page 62: ...connector end of the audio cable in to the headphone connector on the computer 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device 7 Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 65 to ensure that the computer ...

Page 63: ...ideo cable in to the composite video input connector on the TV 5 Plug one end of the S PDIF digital audio cable in to the S PDIF audio connector on the TV digital audio adapter cable 6 Plug the other end of the digital audio cable in to the S PDIF input connector on your TV or other audio device 7 Turn on the TV turn on any audio device that you connected if applicable and then turn on the compute...

Page 64: ...f the DVD begins playing click the stop button 3 Click the properties wrench icon 4 Click the Audio tab 5 Click Enable S PDIF output 6 Click Apply 7 Click OK Enabling S PDIF in the Windows Audio Driver NOTE Enabling S PDIF in Windows disables the sound from the headphone connector 1 Double click the speaker icon in the Windows notification area 2 Click the Options menu and then click Advanced Cont...

Page 65: ...aseline stereo option and Options 2 3 and 4 are surround sound levels 6 Click Apply and then click OK to close the Properties window 7 Click Exit Enabling the Display Settings for a TV Your computer has an ATI video controller card To enable the display settings for a TV NOTE Ensure that you properly connect the TV before you enable the display settings 1 Click the Start button and click Control P...

Page 66: ...66 Using CDs DVDs and Other Multimedia w w w d e l l c o m s u p p o r t d e l l c o m G2806bk2 book Page 66 Tuesday May 25 2004 8 48 AM ...

Page 67: ...ur computer NOTE Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network connection device such as a network wall jack NOTE Do not use a network cable with a telephone wall jack Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the proc...

Page 68: ...ructions do not apply to cards with Bluetooth wireless technology or cellular products Determining Your Network Type NOTE Most wireless networks are of the infrastructure type Wireless networks fall into three categories infrastructure networks ad hoc networks and home networks An infrastructure network uses routers or access points to connect several computers An ad hoc network does not use route...

Page 69: ...s Guides Network User s Guides category The user s guide is also available on the Dell Support website at support dell com 1 Click the Start button click Control Panel and then click Switch to Classic View 2 Double click Network Connections 3 Click Wireless Network Connection The Wireless Network Connection icon is highlighted 4 Under Network Tasks in the left hand pane click Change settings of th...

Page 70: ...load the WPA wireless security update from the Microsoft support site 7 Enter the name of your network in the Network name SSID field 8 If you do not need to configure security settings go to step 9 If you choose to configure security settings optional go to Configuring Security Settings Optional on page 71 9 Click OK Your new network name appears in the Preferred networks field and your network s...

Page 71: ...y settings are unique to your network Dell cannot provide this information Connecting to a Network With Wired Equivalent Protocol WEP Security Requirements 1 In the Preferred networks field click the name of your wireless network 2 Click Properties 3 From the Network Authentication drop down menu select Open Earlier versions of Dell wireless network software may not contain the drop down menu If y...

Page 72: ...rk key such as a password go to step 9 6 Click to uncheck the The key is provided for me automatically check box 7 Enter the WEP network key in the Network key field 8 Enter the WEP network key again in the Confirm network key field NOTE Your computer can take up to 1 minute to connect to the network 9 Click OK Your network setup is complete G2806bk2 book Page 72 Tuesday May 25 2004 8 48 AM ...

Page 73: ...ication and data encryption settings for your wireless network In addition your WPA protected network may require special settings such as a network key user name password and domain name 1 In the Preferred networks field click the name of your wireless network 2 Click Properties 3 From the Network Authentication drop down menu select your network authentication type If you are using a WPA protect...

Page 74: ...Data encryption drop down menu select your data encryption type 5 If your wireless network requires a key enter it in the Network key field NOTE Your computer can take up to 1 minute to connect to the network 6 Click OK Your network setup is complete G2806bk2 book Page 74 Tuesday May 25 2004 8 48 AM ...

Page 75: ...ty disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD NON SYSTEM DISK OR DISK ERROR A floppy disk is in the floppy drive Remove the floppy disk and restart the computer NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGR...

Page 76: ...DEVICE IS NOT READY Insert a disk into the drive and try again CHECK THE LIGHT When the light is blinking the computer has power If the light is blinking the computer is in standby mode press the power button to exit standby mode If the light is off press the power button If the light is on your power management settings may have caused the display to turn off Try pressing any key or move the curs...

Page 77: ... see page 16 MOVE YOUR EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glar...

Page 78: ...lay or video controller may be defective Contact Dell see page 132 CHECK THE POWER CABLE CONNECTION Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on CHECK THE SCANNER CABLE CONNECTION Ensure that the scanner cable is firmly connected to the computer and to the scanner UNLOCK THE SCANNER Ensure that your scanner is unlock...

Page 79: ...the PC Card is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double click the Unplug or Eject Hardware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED PC CARD Contact Dell see page 132 IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the PC Card manufacturer CHECK THE KEYBOARD CABLE Shut down ...

Page 80: ...HE INTEGRATED KEYBOARD 1 Turn off the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From the Windows desktop click the Start button point to Programs point to Accessories and click Notepad 5 Type some characters on the external keyboard and verify that they appear on the display If the characters appear now but did not with the external keyboard you may have a defective exte...

Page 81: ...C ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ADJUST THE POWER PROPERTIES...

Page 82: ...E PROBLEM IS WITH THE MOUSE CHECK THE TOUCH PAD 1 Turn off the computer 2 Disconnect the mouse 3 Turn on the computer 4 At the Windows desktop use the touch pad to move the cursor around select an icon and open it If the touch pad operates correctly the mouse may be defective REINSTALL THE TOUCH PAD DRIVER See Reinstalling Drivers and Utilities on page 90 CHECK THE PRINTER CABLE CONNECTIONS Ensure...

Page 83: ...e that the network cable connector is firmly connected to the optional connector on the computer and the network wall jack CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR Green indicates that the network connection is active If the status light is not green try replacing the network cable Amber indicates that the optional network adapter driver is loaded and the adapter is detecting activity RES...

Page 84: ... 35 press the power button until the computer turns off Press the power button again to restart the computer The solid blue screen appears because you were not able to perform a proper Windows shutdown ScanDisk automatically runs during the start up process Follow the instructions on the screen REVIEW ERROR MESSAGES Look up the message and take the appropriate action See the software documentation...

Page 85: ...ay on page 45 for instructions 3 Reinstall the drive 4 Turn on the computer CLEAN THE DRIVE OR DISC See Cleaning Your Computer in the Dell Inspiron Help file for instructions To access the help file see page 16 1 Ensure that the computer is turned off 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive push firmly until the tray is partially ejected 3 Gently ...

Page 86: ... ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press Fn End to disable mute or re enable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER See Reinstalling D...

Page 87: ...PEAKERS Plug the speaker audio cable into the line out connector on the computer Ensure that the headphone volume control is turned up Play a music CD RUN THE SPEAKER SELF TEST Some speaker systems have a self test button on the subwoofer See the speaker documentation for self test instructions ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for in...

Page 88: ...vailable on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands rec...

Page 89: ...ers if you Upgrade your operating system Reinstall your operating system Connect or install a new device GO TO THE DELL SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions See Dell Technical Support Policy U S Only on page 132 for a description of the hardware and software support provided by Dell E MAIL DELL Go to support dell com and then...

Page 90: ...nd your Drivers and Utilities CD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start but...

Page 91: ...e specific drivers and utilities used by your computer 6 Click the link of a specific driver or utility to display information about the driver or utility that you want to install 7 Click the Install button if present to begin installing the driver or utility At the welcome screen follow the screen prompts to complete the installation If no Install button is present automatic installation is not a...

Page 92: ...nd click System 3 Click the Hardware tab and click Device Manager 4 In the Device Manager list check for devices that are incorrectly configured Incorrectly configured devices are indicated by a yellow exclamation point or a red X if the device has been disabled 5 Double click any device marked with an exclamation point to display the Properties window The Device status area in the Properties wind...

Page 93: ...mputer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which ...

Page 94: ... Using the Dell Diagnostics CAUTION Before you begin any of the procedures in this section follow the safety instructions see page 9 When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Solving Problems on page 75 and run the Dell Diagnostics before you contact Dell for technical assistance NOTICE The Dell Diagnostics works only on Dell computers Th...

Page 95: ...agnostics Main Menu screen appears select the test you want to run Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want 2 If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on th...

Page 96: ...gurations the primary hard drive is the first drive detected by the computer To reinstall Windows XP you need the following items Dell Operating System CD Dell Drivers and Utilities CD NOTE The Drivers and Utilities CD contains drivers that were installed during assembly of the computer Use the Drivers and Utilities CD to load any required drivers Tab Function Results Displays the results of the t...

Page 97: ...Press F12 immediately after the DELL logo appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again 5 Press the arrow keys to select CD ROM and press Enter 6 When the Press any key to boot from CD message appears press any key Windows XP Setup 1 When the Windows XP Setup screen appears press Enter to select To set up Windows n...

Page 98: ... regarding your network configuration enter your selections If you are unsure of your settings accept the default selections Windows XP installs the operating system components and configures the computer The computer automatically restarts NOTICE Do not press any key when the following message appears Press any key to boot from the CD 13 When the Welcome to Microsoft screen appears click Next 14 ...

Page 99: ... personal safety CAUTION Before you begin any of the procedures in this section follow the safety instructions at the front of this document see page 9 CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a memory module by its side edges not by its connector edge NOTICE On...

Page 100: ...omputer and then unplug it from the network wall jack 4 Disconnect any telephone or telecommunication lines from the computer 5 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 6 Remove any ins...

Page 101: ... computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell NOTE You need the Operating System CD to install the Microsoft Windows operating system You also need the Drivers and Utilities CD for your computer to install...

Page 102: ...t is fully seated 6 Replace and tighten the screw 7 Use the Operating System CD to install the operating system for your computer For instructions see Reinstalling Microsoft Windows XP on page 96 8 Use the Drivers and Utilities CD to install the drivers and utilities for your computer For instructions see Reinstalling Drivers and Utilities on page 90 Returning a Hard Drive to Dell Return your old ...

Page 103: ...m board you must remove the main battery before you begin working inside the computer NOTE Memory modules purchased from Dell are covered under your computer warranty NOTE This computer requires matched memory modules and therefore it always has two identical memory modules 1 Follow the procedures in Before You Begin see page 99 2 Turn the computer over unscrew the captive screw labeled M and remo...

Page 104: ...ps on each end of the memory module connector until the module pops up b Remove the module from the connector at a 45 degree angle NOTICE Make sure that memory modules are installed in both connectors and that they are of the same capacity Insert memory modules at a 45 degree angle to avoid damaging the connector memory module securing clips 2 per connector G2806bk2 book Page 104 Tuesday May 25 20...

Page 105: ...click remove the module and reinstall it 5 Replace the cover NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer 6 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 7 Turn on the computer As the computer boots it detects the additional memory and automatically upda...

Page 106: ...ur portable computer may be installed Approved Mini PCI cards may be purchased only from Dell CAUTION Before working inside your computer read the safety instructions at the front of this document see page 9 NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer NOTE 2 4 GHz Wireless LAN PC Cards may be removed and installed by the u...

Page 107: ...ini PCI card remove the existing card a Disconnect the antenna cables from the Mini PCI card b Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly c Lift the Mini PCI card out of its connector antenna cables securing tabs G2806bk2 book Page 107 Tuesday May 25 2004 8 48 AM ...

Page 108: ...ors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card 5 Align the Mini PCI card with the connector at a 45 degree angle and press the Mini PCI card into the connector until it clicks 6 Connect the antenna cables to the Mini PCI card 7 Replace the cover and tighten the captive screw antenna cables G2806bk2 book Page 108 Tuesday May 25 2004 8 48 A...

Page 109: ...ith your computer it is already installed To remove and replace a subwoofer 1 Follow the procedures in Before You Begin see page 99 2 Remove the battery see page 42 NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 3 Remove the subwoofer from the battery a Disconnect the subwoofer cable b Use a small screwdriver or scribe to rel...

Page 110: ... l c o m 4 Insert the subwoofer into the compartment within the battery 5 Connect the cable to the subwoofer connector 6 Replace the battery in the battery bay see page 43 subwoofer battery cable subwoofer cable connector G2806bk2 book Page 110 Tuesday May 25 2004 8 48 AM ...

Page 111: ... system board you must remove the main battery before you begin working inside the computer The two fans are located on the bottom of the computer one with screws labeled F2 fan 2 and one with screws labeled F3 fan 3 To remove fan 2 1 Follow the procedures in Before You Begin see page 99 2 Turn the computer over 3 Unscrew the two captive screws labeled F2 lift up the fan cover and remove it from t...

Page 112: ...the fan out of the computer When replacing fan 2 press down on the fan surface labeled Press here to securely seat the fan in place To remove fan 3 1 Unscrew the two captive screws labeled F3 2 Lift the fan out of the computer NOTE The cover on this fan is not removable It remains attached to the fan fan fan release lever screw G2806bk2 book Page 112 Tuesday May 25 2004 8 48 AM ...

Page 113: ...working inside the computer 1 Follow the procedures in Before You Begin see page 99 NOTE The hinge cover consists of three separate pieces the left cover the right cover and the center cover To remove computer components you must remove all three covers except for when removing the keyboard or the reserve battery For these two components remove only the center cover 2 Remove the left and right hin...

Page 114: ...s in on the two hinge cover snaps and pull them up slightly to disengage them c Open the display all the way 180 degrees so that it lies flat against your work surface NOTICE To avoid damaging the cover do not lift the center hinge cover on both sides simultaneously left hinge cover right hinge cover hinge cover snaps 2 G2806bk2 book Page 114 Tuesday May 25 2004 8 48 AM ...

Page 115: ... and follow the safety instructions at the front of this document see page 9 NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer center hinge cover system board connecto...

Page 116: ...n each side labeled D on the bottom of the computer 3 Turn the computer right side up 4 Remove the left right and center hinge covers see page 113 5 Disconnect the antennae cables pull to separate the connectors 6 Disconnect the display cable using the pull tab screws labeled D 4 display cable system board connector display antenna cables 2 G2806bk2 book Page 116 Tuesday May 25 2004 8 48 AM ...

Page 117: ...out of the computer at a 90 degree angle When you replace the display ensure that the ribbon tape around the display cable is securely tucked underneath the two tabs display display ribbon tape tabs 2 G2806bk2 book Page 117 Tuesday May 25 2004 8 48 AM ...

Page 118: ... electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin see page 99 2 Open the display 3 Remove the center hinge cover see page 113 NOTE You do ...

Page 119: ... forward c Hold the keyboard up and slightly forward to allow access to the keyboard connector d Pull up on the keyboard connector tab to disconnect the keyboard connector from the system board NOTICE To avoid scratching the palm rest when replacing the keyboard hook the four tabs along the front edge of the keyboard into the palm rest and then secure the keyboard in place screws 2 system board co...

Page 120: ...the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin see page 99 2 Remove the center hinge cover see page 113 NOTE You do not need to remove the left and right hinge covers 3 Remove the keyboard see page 118 4 Disconnect the reserve battery cable connector from the system board 5 Lift the reserve battery clip sli...

Page 121: ...d metal surface such as the back panel on the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer If you ordered a card with Bluetooth wireless technology with your computer it is already installed 1 Remove the battery see page 42 2 Open the card door 3 Pull the module out of the compartment so that you can disconnect the...

Page 122: ...122 Adding and Replacing Parts w w w d e l l c o m s u p p o r t d e l l c o m G2806bk2 book Page 122 Tuesday May 25 2004 8 48 AM ...

Page 123: ...bus width dual channel DDR memory 64 bits per channel Processor address bus width 32 bits Flash EPROM 1 MB Graphics bus 64 bits PCI bus 32 bits PC Card CardBus controller Texas Instruments PCI 4510 PC Card connector one supports one Type I or Type II card Cards supported 3 3 V and 5 V PC Card connector size 68 pins Data width maximum PCMCIA 16 bits CardBus 32 bits G2806bk2 book Page 123 Tuesday Ma...

Page 124: ...48 MB Ports and Connectors Video 15 hole connector Digital video interface DVI I one 24 hole connector Audio microphone miniconnector stereo headphone speakers miniconnector S PDIF connector USB three 4 pin USB 2 0 compliant connectors D Bay powered USB connector 4 pin power supply IEEE 1394 4 pin mini nonpowered connector Infrared sensor compatible with IrDA Standard 1 1 Fast IR S video TV out 7 ...

Page 125: ...System Audio controller Intel AC 97 Stereo conversion 20 bit stereo digital to analog 18 bit stereo analog to digital Interfaces Internal AC 97 External microphone miniconnector stereo headphones speakers miniconnector S PDIF connector Speaker two 4 ohm speakers Internal speaker amplifier 2 W per channel stereo into 4 ohms two speakers per channel 5 W mono into 8 ohms for the subwoofer Volume cont...

Page 126: ...al 48 Pixel pitch 0 1725 mm WUXGA 0 1971 mm WSXGA 0 2588 mm WXGA Power Consumption Panel with backlight typical 7 0 W WUXGA 6 0 W WSXGA 5 5 W WXGA Controls brightness can be controlled through keyboard shortcuts Keyboard Number of keys 87 U S and Canada 88 Europe 91 Japan Layout QWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 64 9 mm 2 5 inch sensor act...

Page 127: ...mate Computer on 2 5 hours Computer off 1 5 hours Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions See Using a Battery on page 39 for more information on battery life Life span approximate 500 discharge charge cycles Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F...

Page 128: ...4 F Storage 40 to 70 C 40 to 158 F Physical Height 50 6 mm 1 9 inches Width 358 9 mm 14 1 inches Depth 373 7 mm 10 8 inches Weight With combo drive 4 0 kg 8 9 lb With DVD drive 3 9 kg 8 8 lb Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a ...

Page 129: ...System security and hard drive password settings NOTICE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup settings Certain changes might make your computer work incorrectly Viewing the System Setup Screens 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediately If you wait too long and the Windows l...

Page 130: ...le disable devices using the Boot Order page of system setup NOTE To change the boot sequence on a one time only basis see Performing a One Time Boot on page 131 The Boot Order page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following Diskette Drive Modular bay HDD Internal HDD CD DVD CD RW drive During the boot routine t...

Page 131: ...red Sensor 1 Enter system setup a Turn on your computer b Press F2 when the Dell logo appears to enter the system setup program 2 Press Alt p until you locate Infrared Data Port under Basic Device Configuration NOTE Ensure that the COM port that you select is different from the COM port assigned to the serial connector 3 Press the down arrow key to select the Infrared Data Port setting and press t...

Page 132: ...ement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on ...

Page 133: ...78 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business 1 300 65 55 33 Government and Business toll free 1 800 633 559 Preferred Accounts Division PAD toll free 1 800 060 889 Customer Care toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sa...

Page 134: ...71 Bolivia General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br Customer Support Technical Support 0800 90 3355 Tech Support Fax 51 481 5470 Customer Care Fax 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Country Code 673 Customer Technical Support Penang Malaysia 604 6...

Page 135: ...chnical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 Country...

Page 136: ...CP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800...

Page 137: ...ers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Fax Switchboard Relational 3287 1201 Switchboard Home Small Business 3287 5000 Fax Switchboard Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 ...

Page 138: ...ry Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 0825 004 719 Customer Ca...

Page 139: ... Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong International Access Code 001 Country Code 852 Website support ap dell com E mail ap_support dell com Technical Support Dimension and Inspiron 2969 3189 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support ...

Page 140: ...Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax SalesFax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Techn...

Page 141: ...3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Switchboard 044 556 43...

Page 142: ...1 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 88 0193 Technical Support Dimension and Inspiron toll free 1 800 88 1306 Customer Service 04 633 4949 Transa...

Page 143: ...stomer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_supp...

Page 144: ...Code 22 Website support euro dell com E mail pl_support_tech dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 800...

Page 145: ... 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales...

Page 146: ... Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers toll free ...

Page 147: ...all Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small Business Fax 08...

Page 148: ...toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 So...

Page 149: ...es Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell Products with missing or altered S...

Page 150: ...of either a 1 year limited warranty for new parts and a 90 day limited warranty for reconditioned parts or for both new and reconditioned parts the reminder of the warranty for the Dell computer on which such parts are installed The limited warranty on all Dell branded products begins on the date of the packing slip or invoice The warranty period is not extended if we repair or replace a warranted...

Page 151: ...ive part with new or refurbished parts if we agree that it needs to be replaced When you contact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you If we do not receive the original part within 30 days we wi...

Page 152: ...ed hardware products through our factory integration system or the reloading of the software Non Dell branded and Solution Provider Direct products and accessories Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructi...

Page 153: ...y changes will not be retroactive that is the warranty terms in place at the time of purchase will apply to your purchase What do I do if I need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have your Dell Service Tag or order number available What will Dell do During the 90 days of the 90 day limited warranty and the f...

Page 154: ...acement part for your use in returning the replaced part to us NOTE Before you replace parts make sure to back up the data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if I purchased a service contract If your service contract is with Dell service will be provided to you under the terms of the service contract Please ref...

Page 155: ...Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid This refund will not include any shipping and handling charges shown on your packing slip or invoice you are responsible for those To return products you must call Dell Customer Service at 1 800 387 5759 to receive a Credit Return Authorization Number You must ship the Dell So...

Page 156: ...ent other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fullest extent permitted by law In the absence of applicable legislation this Guarantee will be the end user s sole and exclusive remedy against Dell or any of its affiliates and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts or any other ...

Page 157: ...rom Intel you should call Intel at 1 800 628 8686 during the warranty period during normal business hours Pacific Time excluding holidays Please be prepared to provide 1 your name address and telephone numbers 2 proof of purchase 3 this Intel warranty card 4 a description of the computer system including the brand and model and 5 an explanation of the problem Note The Customer Service Representati...

Page 158: ...s as part of our ongoing quality assurance process As a result today s microprocessors from Intel are among the most reliable components in computers What are Errata Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications Sometimes the discrepancies are caused by a design defect or error which we call errata Rigorous validation ...

Page 159: ...mpatibilities 92 copying CDs general information 55 helpful tips 56 how to copy a CD 55 crashes 83 D Dell contacting 132 online support site 17 Dell Diagnostics 94 Dell support policy 132 Device Driver Rollback 90 device latch release description 23 system view 23 device status lights description 20 system view 20 diagnostics 94 digital video interface See DVI 26 display description 19 20 removing...

Page 160: ...ols 99 safety guidelines 99 Internet connection setting up 31 K keyboard description 21 fixing problems 79 81 removing 118 shortcuts 49 system view 21 unexpected characters 81 keyboard status lights description 22 system view 22 keypad numeric 49 L labels Microsoft Windows 16 Service Tag 16 M media control buttons description 21 system view 21 memory adding 103 removing 104 memory module cover des...

Page 161: ...scription 24 25 system view 24 25 Service Tag 16 shutting down your computer 99 software conflicts 92 fixing problems 83 Hyper Threading technology 37 speakers description 21 system view 21 specifications system 123 spyware 88 subwoofer description 29 installing 109 system view 29 support contacting Dell 132 S video TV out connector description 25 system view 25 system performance Hyper Threading ...

Page 162: ...er problems 86 touch pad problems 82 unexpected characters 81 video problems 76 TV connecting 57 enabling display settings in Windows XP 65 U USB connectors description 26 system view 26 V video connector description 26 system view 26 volume control buttons description 21 system view 21 W warranty 149 Windows XP Device Driver Rollback 90 enabling display settings for a TV 65 Hardware Troubleshoote...

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