Camera Problems
Distorted Sound
Computer's sound card is used
as the audio source
l
Clear any obstructions between the Soundbar and the user.
l
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
l
Set all Windows volume controls to their midpoints.
l
Decrease the volume of the audio application.
l
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l
Clean and reseat the audio line-in plug.
l
Troubleshoot the computer's sound card.
l
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
l
Avoid using an audio cable extension or audio jack converter.
Distorted Sound
Other audio source is used
l
Clear any obstructions between the Soundbar and the user.
l
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
l
Decrease the volume of the audio source.
l
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l
Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
l
Clear any obstructions between the Soundbar and the user.
l
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
l
Set all Windows audio balance controls (L-R) to their midpoints.
l
Clean and reseat the audio line-in plug.
l
Troubleshoot the computer's sound card.
l
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Low Volume
Volume is too low
l
Clear any obstructions between the Soundbar and the user.
l
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
l
Set all Windows volume controls to their maximum.
l
Increase the volume of the audio application.
l
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
COMMON
SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
No Power
The camera is
not working
and the LED is
off
If the monitor has no power, see
Troubleshooting Your Monitor
.
Verify if the camera is detected by Windows.
Reinstall the camera drives using the Dell SX2210T
Webcam Resource CD
. See
Using the Camera
for more information.
Camera is not
detected
The camera is
not working
and the LED is
on
Remove and insert the USB cable.
Reinstall the
Dell TouchCam Software
. See
installing the Dell TouchCam Software
for more information.
Poor Focus
The camera
captures fuzzy
or unclear
videos and
pictures
Clean the camera surface using a damp, soft lint-free cloth.
Increase the available ambient light or change the source of light.
Reset the camera defaults through the
Dell TouchCam Software
. See
Using the Camera
for more information.
Ensure that the
Color Depth
settings in
Display Properties
is set to
16-bit color or higher.
NOTE:
Lower color depth settings result in poor-quality images.
NOTE:
The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most
commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel.
Poor quality
video on the
Internet
The camera
captures
grainy images
while using it
on the
Internet
Check your internet connection speed. A slow internet connection could cause similar problems with the video. It is
recommended to use a broadband connection with good throughput.
Color Problem The images
are tinted red,
blue, or green
Reset the camera defaults through the
Dell TouchCam
.
In Dell TouchCam, go to
Settings
à
Display
tab
à
Advanced Settings
, reset to webcam defaults by clicking the
Default
button.
Adjust the camera color settings through
Dell Webcam Central
.
In Dell TouchCam, go to
Settings
à
Display
tab
à
Advanced Settings
, make adjustment to webcam properties.
No Image
Blank screen
Increase the available ambient light, change the direction of the camera, or change the source of light.
Reset the camera defaults through the
Dell TouchCam
.
In Dell TouchCam, go to
Settings
à
Display
tab
à
Advanced Settings
, reset to webcam defaults by clicking the
Default
button.
Adjust the contrast levels using the
Dell TouchCam
.
In Dell TouchCam, go to
Settings
à
Display
tab, make contrast adjustment using the horizontal slide bar.
