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APPENDIX C: WARRANTY AND SUPPORT INFORMATION
Dell EqualLogic™
•
and
EqualLogic
-branded products,
Dell|EMC
and
EMC
-
branded products,
PowerVault ML6000
tape libraries, non-Dell-branded
enterprise products, enterprise software, and customized hardware or
software products
may not be returned at any time
. Software licenses
purchased under any type of volume license agreement may be returned only
with the express approval of the publisher, which in many circumstances will
not be granted.
Restocking Fees:
Unless the product is defective or the return is a direct result of a
Dell error, Dell may charge a restocking fee of up to 15% of the purchase price paid.
How to Return a Product:
Before returning a product, you must first contact Dell
customer service and obtain a Credit Return Authorization (CRA) number before
the end of the applicable return period. Dell will not accept returns without a CRA
number. To find the appropriate phone number or to send an e-mail to customer
service to request a CRA number, go to
www.dell.com/contact
, or see “Contacting
Dell” or “Getting Help” in your customer documentation.
You must ship the product to Dell within 5 days of the date that Dell issues the
Credit Return Authorization number, as follows:
Ship back all products you are seeking to return to Dell and for which you
•
received a CRA number. For partial returns, your credit may be less than the
invoice or individual component price due to bundled or promotional pricing
or any unadvertised discounts or concessions.
Return the products in their original packaging, in as-new condition, along
•
with any media, documentation, and any other items that were included in
your original shipment.
Ship the product at your expense, and insure the shipment or accept the risk
•
of loss or damage during shipment.
Upon receipt of your return, Dell will issue a credit or a refund of the purchase price
paid, less shipping and handling and any applicable restocking fees.
NOTE:
Before you return the product to Dell, make sure to back up any
data on the hard drive(s) and on any other storage device in the product.
Remove any and all confidential, proprietary and personal information, as
well as removable media, such as floppy disks, CDs, and PC Cards. Dell is not
responsible for any of your confidential, proprietary or personal information;
lost or corrupted data; or damaged or lost removable media that may be
included with your return.
Limited Hardware Warranty Terms for Dell-Branded
and Alienware-Branded Hardware Products From Dell
(Canada Only)
Dell-branded and Alienware-branded hardware products from Dell purchased in
Canada come with either a 1-year, 2-year, 3-year, or 4-year limited hardware warranty
depending on the product purchased. To determine which warranty came with
your hardware product(s), see your invoice.
What is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in
your—our end-user customer’s—Dell-branded and Alienware-branded hardware
products from Dell, including Dell-branded and Alienware-branded peripheral
products from Dell.
What is not covered by this limited hardware warranty?
This limited hardware warranty does not cover:
Software, including the operating system and software added to the Dell-
•
branded and Alienware-branded hardware products from Dell through our
factory-integration system, or the reloading of the software
