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APPENDIX C: WARRANTY AND SUPPORT INFORMATION
Warranties.
4.
THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED
AND ALIENWARE-BRANDED HARDWARE PRODUCTS FROM DELL CAN BE
FOUND AT
http://www.dell.com/policy/legal/warranty.htm
OR IN THE
DOCUMENTATION DELL PROVIDES WITH DELL-BRANDED AND ALIENWARE-
BRANDED PRODUCTS FROM DELL. DELL MAKES NO WARRANTIES FOR
SERVICES, SOFTWARE, OR NON-DELL-BRANDED PRODUCTS, SERVICES,
MAINTENANCE OR SUPPORT. SUCH PRODUCTS, SOFTWARE, SERVICES,
MAINTENANCE OR SUPPORT ARE PROVIDED BY DELL “AS IS” AND ANY
THIRD-PARTY WARRANTIES, SERVICES, MAINTENANCE AND SUPPORT
ARE PROVIDED BY THE ORIGINAL MANUFACTURER OR SUPPLIER, NOT
BY DELL. DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE
STATED IN DELL’S APPLICABLE DELL-BRANDED WARRANTY OR SERVICE
DESCRIPTION IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR
ACKNOWLEDGEMENT. DELL-BRANDED WARRANTIES AND SERVICES ARE
EFFECTIVE ON PAYMENT IN FULL, AND DELL IS NOT OBLIGATED TO HONOR
ANY WARRANTY OR PROVIDE SERVICE UNTIL DELL RECEIVES PAYMENT
IN FULL. DELL MAY REQUEST CANCELLATION OF THIRD-PARTY-BRANDED
SOFTWARE LICENSES, SERVICES, MAINTENANCE OR SUPPORT IF DELL
DOES NOT RECEIVE PAYMENT. IF YOU PURCHASE THIRD-PARTY-BRANDED
PRODUCTS, SERVICES, MAINTENANCE, OR SUPPORT, ADDITIONAL THIRD-
PARTY TERMS AND CONDITIONS MAY APPLY.
Software.
5.
All software is provided subject to a license agreement and you
agree that you will be bound by such license agreement in addition to these
terms. Title to software remains with the applicable licensor(s).
Return Policies; Exchanges.
6.
Dell’s return policy can be found at
http://www.dell.com/policy/legal/warranty.htm
and you agree to those
terms. You must contact us directly before you attempt to return Product
to obtain a Return Material Authorization Number for you to include with
your return. You must return Product to us in their original or equivalent
packaging. You are responsible for risk of loss, shipping and handling fees
for returning or exchanging Product. Additional fees may apply. If you fail to
follow the return or exchange instructions and policies provided by Dell, Dell
is not responsible for Product that is lost, damaged, modified or otherwise
processed for disposal or resale. At Dell’s discretion, credit for partial returns
may be less than invoice or individual component prices due to bundled or
promotional pricing.
Changed or Discontinued Product.
7.
Dell’s policy is one of ongoing update
and revision. Dell may revise and discontinue Product at any time without
notice to you and this may affect information saved in your online “cart.” Dell
will ship Product that has the functionality and performance of the Product
ordered, but changes between what is shipped and what is described in a
specification sheet or catalog are possible. Parts used in repairing or servicing
Product may be new, equivalent-to-new, or reconditioned.
Service and Support.
8.
Service offerings may vary from Product to Product. In
addition to these terms and conditions, Dell and/or your third-party service
provider may provide such service and support to you in the United States
in accordance with the terms and conditions located at
http://www.dell.
com/us/en/gen/services/service_service_contracts.htm
or as otherwise
delivered to you. Dell and/or your third-party service provider may in their
discretion revise their general and optional service and support programs
and the terms and conditions that govern them without prior notice to you.
Dell has no obligation to provide service or support until Dell has received full
payment for the Product or service/support contract you purchased. Dell is
not obligated to provide third-party-branded service or support, or service or
support for any products or services that you purchased through a third party
and not Dell.
It is your responsibility to back up all existing data, software,
and programs before receiving services or support (including telephone
support). Dell and/or your third-party service provider will have no liability
for loss or recovery of data, programs or loss of use of system(s) arising out
of the services or support or any act or omission, including negligence, by
Dell or your third-party service provider.
Neither Dell nor your third-party
service provider is permitted by law to copy pirated or copyrighted materials
or to copy or handle illegal data. Prior to Dell and/or your third-party service
provider providing service or support, you represent that your system(s) does
not contain illegal files or data. You also represent that you own the copyright
or have a license to make copies to all files on your system and do not have
any data that would cause Dell to be liable for copyright infringement if those
files were copied by Dell and/or your third-party service provider.
