18
Getting Help
If you experience a problem with your computer, you can complete
the following steps to diagnose and troubleshoot the problem:
NOTE: Call Dell support from a telephone near or at the
computer so that the support staff can assist you with any
necessary procedures.
NOTE: Dell’s Express Service Code system may not be
available in all countries.
When prompted by Dell’s automated telephone system, enter your
Express Service Code to route the call directly to the proper support
personnel.
NOTE: Some of the services mentioned below are not always
available in all locations outside the continental U.S. Call
your local Dell representative for information on availability.
Technical Support and Customer
Service
Dell’s support service is available to answer your questions about
Dell hardware. Our support staff use computer-based diagnostics to
provide fast and accurate answers.
To contact Dell’s support service, see “Before You Call” on page 20
and then see the contact information for your region or go to
support.dell.com.
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