20
Dell Marketing and Sales e-mail
addresses
• [email protected] (Asian/Pacific countries only)
• [email protected] (Canada only)
Anonymous file transfer protocol (FTP)
• ftp.dell.com
Log in as user:
anonymous
, and use your e-mail address as
your password.
Product Information
If you need information about additional products available from Dell,
or if you would like to place an order, visit the Dell website at
www.dell.com
. For the telephone number to call for your region or to
speak to a sales specialist, see “Contacting Dell” on page 22.
Before You Call
NOTE: Have your Express Service Code ready when you call.
The code helps Dell’s automated-support telephone system
direct your call more efficiently. You may also be asked for
your Service Tag.
The Service Tag and Express Service Code are etched on the bottom
of your computer.
Remember to fill out the following Diagnostic Checklist. If possible,
turn on your computer before you call Dell for assistance and call
from a telephone at or near the computer. You may be asked to type
some commands at the keyboard, relay detailed information during
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