Dell A960 - Personal All-in-One Printer Color Inkjet Owner'S Manual Download Page 71

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Tr o u b l e s h o o t i n g

7 1

Anytime your printer has a problem, make sure:

•

Your printer is on.

•

The scanner is unlocked. For help locating the scanner lock, see the picture of the
printer on page 11.

•

You removed the stickers and tape from the bottom of the ink cartridges. For help, see
the

Setup Diagram

•

The paper is loaded correctly. For help, see "Loading Paper" on page 25

•

You installed both of the ink cartridges. The Dell AIO Printer A960 only works if you
have both cartridges installed. For help installing the cartridges, see the

Setup

Diagram

•

Disconnect, and then reconnect both ends of the USB cable. For help, see the

Setup

Diagram

•

Unplug the power supply from the electrical outlet. Reconnect the power supply (see
your setup documentation). Turn the power on.

•

Restart your computer. If problems persist, see “Uninstalling and reinstalling the
software” in your

User’s Guide

. For help accessing your

User’s Guide

, see page 13.

Document Does Not Print

•

Make sure the cartridges are properly installed.

•

Use an undamaged USB cable.

•

Check your printer status to make sure your document is not being held or paused. To
check printer status:

Click Start

→

Control Panel

→

Printers and Other Hardware

→

Printers and

Faxes

(Windows XP).
Click Start

→

Settings

→

Printers and Faxes or Printers (Windows 2000).

Double-click the Dell AIO Printer A960 icon, and then click Printer.

Click Printer, and make sure no check mark appears next to Pause Printing.

•

Print a test page:

Click Start

→

All Programs (or Programs)

→

Dell Printers

→

Dell AIO Printer

A960

→

Dell Printer Solution Center.

Click the Maintenance tab.

From the Maintenance tab, click Print a test page.

Summary of Contents for A960 - Personal All-in-One Printer Color Inkjet

Page 1: ... m s u p p l i e s s u p p o r t d e l l c o m Dell Personal All In One Printer A960 Owner s Manual Look Inside For Ordering Supplies Getting Started Understanding the Software Ink Cartridge Maintenance Troubleshooting ...

Page 2: ...ter has been designed to print using the following ink cartridges USA 877 465 2968 877 Ink2You Canada 877 501 4803 Mexico 001 800 210 7607 Puerto Rico 800 805 7545 UK 0870 907 4574 Ireland 1850 707 407 France 0825387247 Italy 800602705 Spain 902120385 Germany 0800 2873355 Austria 08 20 24 05 30 35 Netherlands 020 674 4881 Belgium 02 713 1590 Sweden 08 587 705 81 Norway 231622 64 Denmark 3287 5215 ...

Page 3: ...is text Dell and DELL logo are trademarks of Dell Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names of their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own ____________________ UNITED STATES GOVE...

Page 4: ...d with this product or the manufacturer s authorized replacement power supply Connect the power cord to an electrical outlet that is near the product and easily accessible Refer service or repairs other than those described in the user documentation to a professional service person CAUTION Do not use the fax feature during a lightning storm Do not set up this product or make any electrical or cabl...

Page 5: ...Installing the Operator Panel 14 Using the Operator Panel 15 Operator Panel Menus 17 Understanding the Automatic Paper Type Sensor 23 Loading Paper 25 Print Media Guidelines for the Paper Support 26 Load Your Document on the Scanner Glass 28 2 Using the Printer Using the ADF 30 Load Your Document Into the ADF 30 Print Media Guidelines for the ADF 31 Printing 32 Print Photos 32 Copying 33 ...

Page 6: ...are 41 Using Fax Console Windows XP Only 43 Access the Fax Setup Utility 44 Send a Fax 46 Receive Faxes 48 Print to Fax 50 Viewing Sent Faxes and Received Faxes 51 View the Status of a Fax 51 Using Special Fax Features 52 3 Understanding the Software Understanding the Printer Software 56 Using the Dell All In One Center 56 Access the Dell All In One Center 56 The All In One Main Page 57 Using Prin...

Page 7: ...s 70 Black and White Copy Quality Is Unsatisfactory 72 Fax Does Not Work 73 Printer Is Not Sending or Receiving Faxes 73 Default Country Was Not Set 74 Document Misfeeds or Jams 77 Error Messages and Flashing Lights 78 Improving Print Quality 80 Clean the Ink Cartridge Nozzles 81 Remove and Reinstall the Software 81 More Troubleshooting Options 82 6 Contacting Dell Technical Assistance 84 Automate...

Page 8: ...8 Contents 7 Appendix Limited Warranties and Return Policy 98 Dell Inc Ink and Toner Cartridges Limited Warranties 109 Dell Software License Agreement 111 Regulatory Notices 113 ...

Page 9: ...1 Getting Started Understanding the Printer Parts Accessing Your User s Guide Setting up Your Printer Installing the Operator Panel Using the Operator Panel Understanding the Automatic Paper Type Sensor Loading Paper ...

Page 10: ...xing multiple page documents 4 ADF exit tray Pick up your original document after it has gone through the ADF 5 Top cover Access the scanner glass Lift top cover to place or remove items on the scanner glass Scanner glass recommended for heavy weight delicate or unusually sized originals that can not be fed through the ADF 6 Paper exit tray Stack paper as it exits the printer 7 Display Check the p...

Page 11: ...Scanner support Keep the printer scanner unit open when changing ink cartridges or toggling the scanner lock NOTE To close the printer scanner unit for normal operation lift the printer scanner unit press the scanner support to the right then lower the printer scanner unit until it rests on the main body of the printer 4 Express Service Code Identify your printer when you use support dell com or c...

Page 12: ...OTE Do not connect a DSL digital subscriber line ISDN integrated services digital network or cable modem to the printer 3 Data fax modem answering machine and telephone connector Remove the plug to connect additional devices such as a data fax modem telephone or answering machine to your printer NOTE Do not connect additional devices to the wall jack connector and do not connect a DSL digital subs...

Page 13: ...0 You can use the Dell AIO Printer A960 to do a variety of things A few important things to note If your printer is attached to a computer you can use either the printer operator panel or the printer software to create your projects You do need to attach your printer to a computer to scan You do need to attach your printer to a computer to print You do not need to attach your printer to a computer...

Page 14: ...ling the Operator Panel The following instructions apply only if you received an additional language operator panel with your printer 1 Remove the operator panel if one is installed 2 Choose the correct operator panel for your language 3 Position the clips on the printer and then press down ...

Page 15: ...y job in progress Clear a fax number or end a fax transmission and return the display to the fax default Exit a menu Clear current settings and return to default settings 5 Copy Enter copy mode NOTE This button is lit when the printer is in copy mode 6 Scan Enter scan mode possible when the printer is attached to a computer NOTE This button is lit when the printer is in scan mode 7 Fax Enter fax m...

Page 16: ...be dialed Enter a pause only when you have already begun entering the number Press to insert a pause before number dialed NOTE If you press Redial Pause when your printer is in copy or scan mode the printer automatically switches to fax mode 15 Color Start a color copy fax or scan job NOTE In the Mode area make sure the mode you want is lit 16 Black Start a black and white copy fax or scan job NOT...

Page 17: ...perator panel 2 Press Options repeatedly until the menu heading you want appears on the display 3 Press or to scroll through the available menu items 4 Press Select when the menu item you want appears on the display to save the setting For more information about using the operator panel see your User s Guide NOTE The option currently selected is noted with an asterisk on the display ...

Page 18: ...nsity and then press Select ORIGINAL SIZE Auto Detect Letter B5 A4 A5 A6 Wallet 3x5 4x6 5x7 8x10 L 2L BLANK PAPER TYPE Auto Detect Plain Coated Photo Transparency COLLATE BLACK Collate Off Collate Black No of pages KEY PRESS TONE Off Low High MAINTENANCE Ink levels Change Align Clean Test LANGUAGE English French German Spanish Italian Dutch Brazilian Portug Polish Russian Greek POWER SAVE Immediat...

Page 19: ... Use Current ORIGINAL SIZE Letter B5 A4 A5 A6 Wallet 3x5 4x6 5x7 8x10 L 2L LANGUAGE English French German Spanish Italian Dutch Brazilian Portug Polish Russian Greek CLEAR SETTINGS After 2 min Never POWER SAVE Immediately After 10 min After 30 min After 60 min Never ...

Page 20: ...vity Report Send log Receive log Setting list BLANK PAPER SIZE Letter A4 Legal RINGER TONE Off Low High FAX FORWARD Off Forward Print Forward ON HOOK DIAL On hook dial Press Select ADVANCED FAX See Advanced Fax Mode Menu Items on page 22 PENDING FAXES None KEY PRESS TONE Off Low High SPEAKER VOLUME Off Low High EDIT DATE TIME Date Time PERSONALIZE FAX Name Number ORIGINAL SIZE Letter B5 A4 A5 A6 W...

Page 21: ... After 2 min Never SET DEFAULTS Use Factory Use Current FAX CONFIRMATION Off Print for all Print for errors FIT FAX TO PAGE Try to fit Two pages RING PATTERN Normal Distinctive Ring 1 Double Distinctive Ring 2 Triple Any LANGUAGE English French German Spanish Italian Dutch Brazilian Portug Polish Russian Greek ...

Page 22: ...31200 33600 DIALING METHOD Touch Tone Pulse Behind a PBX ERROR CORRECTION On Off REDIAL ATTEMPTS 0 times 1 time 2 times 3 times 4 times 5 times REDIAL INTERVAL 1 minute 2 minutes 3 minutes 4 minutes 5 minutes 6 minutes 7 minutes 8 minutes FAX FOOTER On Off DIAL PREFIX None Create SCAN BEFORE DIAL No Yes CALL DIAGNOSTICS Off Audio on Print T 30 signals report Both Audio and Report COUNTRY CODE Sele...

Page 23: ...ument open click File Print 2 In the Print dialog box click Preferences or Properties depending on your program or operating system The Print Properties screen appears 3 From the Paper Setup tab select the paper size you are using 4 Click OK The automatic paper type sensor is on unless you turn it off If you want to turn it off 1 With your document open click File Print 2 In the Print dialog box c...

Page 24: ...s Printers and Faxes or Printers Windows 2000 2 Right click the printer icon 3 Click Printing Preferences or Properties 4 Click Options or the Printer Settings tab and then click Paper Type Sensor Options 5 Click the box to clear the setting 6 Click OK 7 Click OK NOTE To temporarily override the automatic paper type sensor for a particular print job specify a paper type in the software screen unde...

Page 25: ... Printer on page 29 to learn how to print copy scan and fax Loading Paper 1 Place the paper against the guide on the right hand side of the paper support 2 Squeeze and slide the left hand paper guide to the left edge of the paper NOTE Do not force paper into the printer The paper should be flat against the paper support s surface and it s right edge should be flush against the right hand paper gui...

Page 26: ...tation You select the correct envelope size Select the next biggest size if the exact envelope size is not listed and set the left and right margins so that your envelope text will be correctly positioned NOTE You can load a single envelope into the paper support without removing plain paper 10 greeting cards index cards postcards or photo cards The print side of the cards faces you The cards are ...

Page 27: ...6 mm 216 mm 3 0 in 8 5 in Length 127 mm 432 mm 5 0 in 17 0 in 25 iron on transfers You follow the loading instructions on the iron on transfer packaging The blank side of the transfers faces you The paper guide is against the left edge of the iron on transfers 20 sheets of banner paper The banner paper is designed for use with inkjet printers You adjust the printer properties Load up to Make sure ...

Page 28: ...e l l c o m s u p p l i e s s u p p o r t d e l l c o m Load Your Document on the Scanner Glass 1 Open the top cover 2 Place the item you want to copy face down on the scanner glass in the upper left corner 3 Close the top cover ...

Page 29: ...2 S E C T IO N 2 Using the Printer Using the ADF Printing Copying Scanning Faxing ...

Page 30: ...into the ADF or allow more than 50 sheets to be fed to the ADF exit tray The ADF exit tray should be emptied before it exceeds 50 sheets or your original documents may be damaged You can load up to 50 sheets of your original document text side up with page one on top into the ADF for scanning copying and faxing The ADF is recommended for loading multiple page documents ...

Page 31: ...e dimensions Width 210 0 mm 215 9 mm 8 27 in 8 5 in Length 279 4 mm 355 6 mm 11 0 in 14 0 in 50 sheets of two three or four hole pre punched media The document is loaded text side up The paper guide is against the edge of the paper Your paper size fits within the dimensions allowable 50 sheets of edge reinforced three hole copier media The document is loaded text side up The paper guide is against...

Page 32: ...ystem Print Photos 1 Load paper For help loading photo paper see page 25 2 With your document open click File Print 3 Click Preferences or Properties 4 Select the paper size 5 If using photo paper make sure the glossy side is facing you when you insert the paper into the paper support 6 Click Print 7 Remove your photos from the paper exit tray as they are printed to prevent them from sticking toge...

Page 33: ...om the Start area on the operator panel press Color to create a color photocopy of your image or press Black to create a black and white photocopy Copying appears on the display Using the Printer Software 1 Make sure your computer and your printer are on 2 Load paper For help see page 25 3 Load your document on the scanner glass or into the ADF For help see page 28 or page 30 4 Click Start All Pro...

Page 34: ...to fit around the portion of the image you want to print 6 From the Copy section select Photo 7 Select a copy quantity if making multiple photocopies 8 To further customize your photo click See More Copy Settings 9 When you are finished customizing your settings click Copy Now Scanning You can use your printer to scan using the printer operator panel or the printer software Using the Operator Pane...

Page 35: ...puter screen 4 Click Preview Now to see your scanned image NOTE If the size of the scan found in the lower right of the preview window appears in red you do not have the system resources available to perform the scan at the resolution or size you have selected To correct this problem either reduce your resolution or the size of your scan area 5 Adjust the dotted lines to fit around the part of the...

Page 36: ...e resolution or size you have selected To correct this problem either reduce your resolution or the size of your scan area 5 Adjust the dotted lines to fit around the portion of the image you want to print 6 From the Send scanned image to drop down menu select your scan destination 7 To further customize your scan job click See More Scan Settings 8 When you are finished customizing your image clic...

Page 37: ...ettings click Scan Now NOTE You are prompted to put the next item on the scanner glass after the first one scans Edit text found in a scanned document using OCR Optical Character Recognition Optical Character Recognition is a software feature that turns a scanned image into editable text within a word processing program 1 Load your document on the scanner glass or into the ADF For help see page 28...

Page 38: ...the scanner glass 3 Close the top cover 4 Click Start All Programs or Programs Dell Printers Dell AIO Printer A960 Dell All In One Center The All In One Main Page appears on your computer screen 5 Click Preview Now NOTE If the size of the scan found in the lower right of the preview window appears in red you do not have the system resources available to perform the scan at the resolution or size y...

Page 39: ...n your computer screen 4 Click Preview Now NOTE If the size of the scan found in the lower right of the preview window appears in red you do not have the system resources available to perform the scan at the resolution or size you have selected To correct this problem either reduce your resolution or the size of your scan area 5 From the Productivity Tools area select Enlarge or reduce an image 6 ...

Page 40: ...age 41 to use Dell Printer Fax Tools See Using Fax Console Windows XP Only on page 43 to use Fax Console Your computer must be equipped with a data fax modem An active telephone line must be connected to the line in connector of your computer s data fax modem Do not connect the data fax modem to the printer s wall jack connector See page 12 for more information NOTE DSL digital subscriber line ISD...

Page 41: ...nter Fax Tools Fax Software 3 Click on the desktop The All Programs window closes 4 Insert the Dell Personal All In One Printer A960 Drivers and Utilities CD An installation window appears 5 Click Cancel 6 Click Start My Computer 7 Right click the CD Drive icon A drop down menu appears 8 Click Explore 9 Double click the Fax folder 10 Double click the appropriate language folder 11 Double click the...

Page 42: ... The fax configuration wizard begins 3 Click Next 4 Read the license agreement and then click Yes to continue 5 Enter your name and company name 6 Click Next 7 Enter an identifier phone number and fax number 8 Click Next click Next click Next and click Next again 9 Click Finish Dell Printer Fax Tools fax software launches 10 Select your country enter your area code and enter any number you must pr...

Page 43: ...d then click Next 4 Select your data fax modem in the drop down menu under Please select the fax device 5 Select or de select the Enable Send and Enable Receive check boxes as desired and then click Next NOTE De selecting the Enable Send check box prevents you from sending faxes Selecting the Enable Receive check box allows you to receive faxes 6 Enter your TSID information and then click Next 7 E...

Page 44: ... u p p o r t d e l l c o m Access the Fax Setup Utility Click Start All Programs or Programs Dell Printers Dell AIO Printer A960 Fax Setup Utility From the Dell All In One Center click the Maintain Troubleshoot tab and then click Display the Fax Setup Utility ...

Page 45: ...e Automatically reduce an incoming fax to fit to the paper size loaded or print it on two sheets of paper Select whether you want to forward a fax or print it and then forward it Connection Dialing Select the number of times you want the machine to redial and the time between those attempts if the fax cannot be sent on the first try Select the phone line format you want to use Pulse Touch tone Beh...

Page 46: ...end color or black and white faxes You can send and receive A4 legal and letter size documents 1 Make sure your printer is on 2 Load your document on the scanner glass or into the ADF For help see page 28 or page 30 3 Press Fax 4 Use the keypad to Enter the fax number or Press Speed Dial and then Press or to scroll through the list to find the number you want or Enter a two digit number viewable i...

Page 47: ...age or document 7 Select the correct option for your document under What is being scanned 8 Select No under Is there more than one page 9 Click Next The document is scanned and Dell Printer Fax Tools launches Send Multiple Page Faxes You can send multiple page faxes using the printer operator panel or the printer software Using the Operator Panel 1 Make sure your printer is on and connected to a c...

Page 48: ...he preview window appears in red you do not have the system resources available to perform the scan at the resolution or size you have selected To correct this problem either reduce your resolution or the size of your scan area 9 Click Scan Now 10 Follow the instructions on your computer screen to send your fax Receive Faxes NOTE Your printer cannot receive soft copy faxes it can only send them Al...

Page 49: ...2 rings After 3 rings or After 5 rings and then press Select When the number of rings that you set is detected the printer automatically receives your fax NOTE For your printer to receive a color fax the machine from which you are receiving must also support color faxes Receive Faxes Manually 1 From the operator panel press Fax 2 Press Options until Answer fax when appears 3 Press to scroll throug...

Page 50: ... call Print to Fax The Print to fax feature eliminates the need to print an original document and put it on the scanner glass to send a fax the conventional way You can create or receive a soft copy document on your computer and send a black and white fax of it to someone else NOTE You cannot receive soft copy faxes only send them All incoming faxes will print from your printer To send a fax from ...

Page 51: ...ograms or Programs Accessories Communications Fax Fax Console 2 Click to expand the Fax folder if necessary The following folders appear Incoming faxes currently being received Inbox faxes that have been received Outbox faxes scheduled to be sent Sent Items faxes successfully sent 3 Click the folder of your choice 4 In the right pane click the fax for which you want to view the status and then cli...

Page 52: ... numbers and 20 groups that can hold up to five phone numbers each Using the Operator Panel 1 Press Fax 2 Press Speed Dial 3 The first speed dial number in the list appears 4 Scroll through the list using the or button or use the keypad to enter the two digit speed dial number Using the Printer Software 1 Click Start All Programs or Programs Dell Printers Dell AIO Printer A960 Fax Setup Utility 2 ...

Page 53: ... Enter the information about when you want your fax to send 5 Press Select again and then press 1 for AM or 2 for PM The default screen appears again NOTE You can repeat this process to enter more numbers to which you want to send a delayed fax On Hook Dial 1 On the operator panel press Fax 2 Press Options repeatedly until On Hook Dial appears 3 Press Select to make the printer go off hook 4 Enter...

Page 54: ...ered To Delay Sending a Broadcast Fax Manually entering a fax number 1 On the operator panel press Fax 2 When the default screen appears press Options until Delay Until appears 3 Press or to scroll to Time 4 Press Select 5 Enter the time you want your fax to send 6 Press Select 7 If your printer is in 24 hour mode the screen will return to the default display If the machine is set to 12 hour mode ...

Page 55: ...3 S E C T IO N 3 Understanding the Software Using the Dell All In One Center Using Print Properties Using the Dell Printer Solution Center Using Dell Picture Studio ...

Page 56: ...o helps you edit your photos NOTE Your language may not be supported If your language is not supported use the photo editing software in your Windows operating system Fax Setup Utility page 44 Using the Dell All In One Center You can use the Dell All In One Center to Select a scan destination Select a photocopy quantity and color Scan copy print fax and do creative tasks Access troubleshooting and...

Page 57: ...nd the scanned image to Choose what type of image is being scanned Choose how the scan will be used NOTE Click See More Scan Settings to view all settings Copy Select the quantity and color of your photocopies Select a quality setting for your photocopies Adjust the size of the scanned area Lighten or darken your photocopies Enlarge or reduce your photocopies NOTE Click See More Copy Settings to v...

Page 58: ...e upper right corner of the screen Productivity Tools Choose from a variety of creative ideas Fax an image or document Enlarge or reduce an image Repeat an image several times on one page Print an image as a multi page poster E mail an image to a friend Save an image on your computer Edit text found in a scanned document Optical Character Recognition Modify an image with a photo editor Preview sec...

Page 59: ...choose Printer Preferences Print Properties Tabs All of the print settings are on the three main tabs of the Print Properties software The following table describes each of the tabs From this tab You can change these settings Quality Copies Quality Speed Select a Quality Speed setting Multiple Copies Customize how the printer prints several photocopies of a single print job collated or normal Prin...

Page 60: ...nt Properties see your User s Guide Paper Setup Type Select the type of media you are using Paper Size Select the size of the paper you are using Orientation Select how you want the document oriented on the printed page You can print with portrait or landscape orientation Print Layout Layout Select the layout you want to print Duplexing Select this when you want to print on both sides of the paper...

Page 61: ... is a guide you can refer to for printer help and to check the current printer status Access the Dell Printer Solution Center Click Start All Programs or Programs Dell Printers Dell AIO Printer A960 Dell Printer Solution Center To learn more about the Dell Printer Solution Center see your User s Guide ...

Page 62: ...h Dell Picture Studio you can Access Dell Picture Studio Click Start All Programs or Programs Dell Picture Studio Home NOTE Your language may not be supported If your language is not supported use the photo editing software in your Windows operating system Eliminate red eye Rotate images Attach images to e mail Add text to images Resize images Create and share slideshows Add special effects Create...

Page 63: ...4 S E C T IO N 4 Ink Cartridge Maintenance Replacing Ink Cartridges Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles ...

Page 64: ...CE Do not touch the gold contact area on the cartridges 6 Insert the new cartridges Make sure the black ink cartridge is secure in the left black cartridge carrier and the color cartridge is secure in the right blue cartridge carrier and then snap the lids closed 7 Lift the printer scanner unit and then push the scanner support to the right while lowering the printer scanner unit until it is compl...

Page 65: ... Copy 3 Press Options until Maintenance appears 4 Press until Align appears and then press Select Alignment Page Printing appears on the display and an alignment page prints Once the alignment page prints your automatic alignment is complete Using the Printer Software to Automatically Align Ink Cartridges When automatically aligning your ink cartridges a page prints with vertical horizontal and sl...

Page 66: ... All Programs or Programs Dell Printers Dell AIO Printer A960 Dell Printer Solution Center 3 From the Maintenance tab click Align to fix blurry edges 4 Click Manual Alignment and then click Print An alignment page prints 5 Find the number under the darkest arrow for each alignment group 6 Use the arrows in the Align Cartridges dialog box to select the number that matches the arrow you chose from t...

Page 67: ...gged nozzles to clean them 6 Print your document again to verify that your print quality has improved If you are not satisfied with the print quality continue with wiping the ink cartridge nozzles and contacts For help see your User s Guide Using the Printer Software 1 Load paper For help see page 25 2 Click Start All Programs or Programs Dell Printers Dell AIO Printer A960 Dell Printer Solution C...

Page 68: ...68 Ink Cartridge Maintenance w w w d e l l c o m s u p p l i e s s u p p o r t d e l l c o m ...

Page 69: ...5 S E C T IO N 5 Troubleshooting Setup Problems General Problems More Troubleshooting Options ...

Page 70: ...re Unsatisfactory on page 74 Date and Time on the Display Are Incorrect on page 74 You only have one Dell AIO Printer A960 attached to your computer Your operating system is compatible with your printer The Dell AIO Printer A960 supports Windows XP and Windows 2000 General Problems Try to troubleshoot your problem before contacting Dell by checking the following items If your printer is not attach...

Page 71: ...our setup documentation Turn the power on Restart your computer If problems persist see Uninstalling and reinstalling the software in your User s Guide For help accessing your User s Guide see page 13 Document Does Not Print Make sure the cartridges are properly installed Use an undamaged USB cable Check your printer status to make sure your document is not being held or paused To check printer st...

Page 72: ...pears on your computer screen 2 In the Copy section click See More Copy Settings 3 Click Advanced to display the Advanced Copy Settings dialog box 4 Click the Scan tab 5 From the Color depth drop down menu select Gray 6 Click OK Scanner Unit Will Not Close To close the scanner unit after installing ink cartridges unlocking the scanner bed or removing a paper jam follow these steps 1 Using both han...

Page 73: ...r must be connected to an active phone line If you are using the printer software to fax the printer must be connected to a computer with a USB cable The memory may be full Wait until the faxes in memory have been sent and then send the current fax again NOTE You cannot fax with a DSL digital subscribe line ISDN integrated signature digital network or cable modem 5 For more information see Faxing ...

Page 74: ...rs on the display 3 Press repeatedly until Country code appears on the display and then press Select 4 Press until your preferred your country appears on the display and then press Select to set that country as the default Fax Settings Are Unsatisfactory 1 Click Start All Programs or Programs Dell Printers Dell AIO Printer A960 Dell All In One Center The All In One Main Page appears on your comput...

Page 75: ...your printer to display c Press Select d Press 1 for AM 2 for PM or 3 for 24 hour time NOTE If the time is entered incorrectly the time shown will be the default Paper Misfeeds or Multiple Sheets Feed Use a paper recommended for inkjet printers Do not force the paper into the printer Do not load too much paper into the printer For help see page 26 Make sure the paper guide rests against the left e...

Page 76: ...e paper is lodged too far into the printer and cannot be removed 1 Press Power to turn the printer off 2 Pull slowly and firmly on the paper to remove it If you cannot reach the paper because it is too far into the printer a Lift the scanner unit and then pull the paper out b Lower the scanner unit to close it 3 Press Power to turn the printer on and then print your document ...

Page 77: ...Troubleshooting 77 Document Misfeeds or Jams 1 Turn the printer off 2 Open the ADF 3 Pull gently to remove the paper jam 4 Close the ADF 5 Turn the printer on 6 Print any missing pages ...

Page 78: ...OK Click the to get information about ordering supplies Order a new cartridge from Dell at www dell com supplies For help installing a new cartridge see page 64 Paper Jam Message If your printer has a paper jam 1 Click Start All Programs or Programs Dell Printers Dell AIO Printer A960 Dell Printer Solution Center 2 Click the Troubleshooting tab on the left side of the screen 3 Click How to clear a...

Page 79: ...to turn your printer on Cartridge Error 50C Your ink cartridge has a short 1 Press Power to turn your printer off 2 Unplug your printer 3 Plug in your printer 4 Turn your printer on 5 Uninstall and reinstall the cartridges NOTE If this does not resolve the problem see More Troubleshooting Options on page 82 or replace your cartridges Hardware Error 502 The printer is stalled 1 Press Power to turn ...

Page 80: ...t Use paper that is a heavier weight bright white or coated Use Dell Premium Photo Paper for printing photos Select a higher print quality a From your software program click File Print The Print dialog box appears b From the Print dialog box click Preferences or Properties c From the Quality Speed area select Better or Best If your document still does not have the print quality you want follow the...

Page 81: ...and Reinstall the Software If the All In One is not functioning properly or if a communications error message appears when you try to use your printer you may need to remove the printer software and then reinstall it 1 Click Start All Programs or Programs Dell Printers Dell AIO Printer A960 Uninstall Dell AIO Printer A960 2 Follow the instructions on your screen to remove the All In One software 3...

Page 82: ...es of My Document Are Cut Off Scanned Image is Unsatisfactorily Cropped Copied Objects Appear In a Different Location on the Page Fit to Page Function Is Not Working Properly Auto Detect Is Set But Not Working Properly If the preceding solutions do not solve the problem you are having with your printer See the Dell Printer Solution Center software for more troubleshooting information a Click Start...

Page 83: ...6 S E C T IO N 6 Contacting Dell ...

Page 84: ...ay not be available in all countries 2 In the U S Business customers should call 1 877 459 7298 and Consumer Home and Home Office customers should call 1 800 624 9896 If you are calling from a different country or are in a different Service area see Contacting Dell for your local telephone number 3 Follow the menu prompts in the automated telephone system to speak with a technical support represen...

Page 85: ...s customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which...

Page 86: ...5 8133 Financial Services website www dellfinancialservices com Financial Services lease loans toll free 1 877 577 3355 Financial Services Dell Preferred Accounts DPA toll free 1 800 283 2210 Business Customer Service and Technical Support toll free 1 877 459 7298 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Projectors Technical Support toll free 1 877 459 7298 Public governmen...

Page 87: ...l support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sale...

Page 88: ...7 1200 Fax Switchboard Relational 3287 1201 Switchboard Home Small Business 3287 5000 Fax Switchboard Home Small Business 3287 5001 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer...

Page 89: ...825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420...

Page 90: ...te support euro dell com E mail dell_direct_support dell com Ireland Technical Support 1850 543 543 U K Technical Support dial within U K only 0870 908 0800 Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care 1850 200 982 Corporate Customer Care dial within U K only 0870 907 4499 Ireland Sales 01 ...

Page 91: ...9 Fax Technical Support and Customer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com E mail tech_be dell com Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporat...

Page 92: ...itude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020...

Page 93: ... Code 22 Website support euro dell com E mail pl_support dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 800 300...

Page 94: ...rporate Technical Support 902 100 130 Customer Care 902 118 546 Switchboard 91 722 92 00 Fax 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support...

Page 95: ...rt euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support direct PAD and general 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care ...

Page 96: ...96 Contacting Dell w w w d e l l c o m s u p p l i e s s u p p o r t d e l l c o m ...

Page 97: ...7 S E C T IO N 7 Appendix Limited Warranties and Return Policy Dell Inc Ink and Toner Cartridges Limited Warranties Dell Software License Agreement Regulatory Notices ...

Page 98: ...branded and Solution Provider Direct products and accessories Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or compone...

Page 99: ...ties at its discretion but any changes will not be retroactive What do I do if I need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have your Dell service tag number or order number available What will Dell do During the 90 days of the 90 day limited warranty and the first year of all other limited warranties During the...

Page 100: ...acement part but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you If we do not receive the original part within thirty days we will charge to your credit card the then current standard price for that part We will pay to ship the part to you if you use an address in the United States excluding ...

Page 101: ...ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to Dell s website If you are an Individual Home Consumer go to www dell com us en dhs topics sbtopic_015_ccare htm If you are a Home Office Small Medium Large or Global Commercial Customer go to www dell com us en biz topics sbtopic_ccare...

Page 102: ... in as new condition along with any media documentation and all other items that were included in the original shipment prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Limited Warranty Terms for Dell Branded Hardware Products Canada Only What is covered by this limited warranty This limited warranty covers defects in materials and workmanship in...

Page 103: ...INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF ...

Page 104: ...lable to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damage...

Page 105: ...ay to resolve issues regarding our limited warranty is to work together If after those discussions you are still not satisfied we believe arbitration is the most expeditious way to resolve your concerns Therefore ANY CLAIM DISPUTE OR CONTROVERSY WHETHER IN CONTRACT TORT OR OTHERWISE WHETHER PREEXISTING PRESENT OR FUTURE AND INCLUDING STATUTORY COMMON LAW INTENTIONAL TORT AND EQUITABLE CLAIMS AGAIN...

Page 106: ... the floppy disk s or CD s is unopened Returned products must be in as new condition and all of the manuals floppy disk s CD s power cables and other items included with a product must be returned with it For customers who want to return for refund or credit only either application or operating system software that has been installed by Dell the whole system must be returned along with any media a...

Page 107: ...r Guarantee Latin America and the Caribbean Only Guarantee Dell Inc Dell warrants to the end user in accordance with the following provisions that its branded hardware products purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean will be free from defects in materials workmanship and design affecting normal use for a period of one year f...

Page 108: ...equential loss arising from negligence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with Dell and or any other seller Dell World Trade LP One Dell Way Round Rock TX 78682 USA Dell Computadores do Brasil Ltda CNPJ No 72 381 189 0001 10 Dell Commer...

Page 109: ... TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT FOR CANADIAN CUSTOMERS EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED STATUTORY OR OTHERWISE FOR THE PRODUCT FOR U S CUSTOMERS ALL EXPR...

Page 110: ...3 In cases in which either the production of the cartridge has been discontinued or the cartridge is not available Dell reserves the right at its sole discretion to choose between replacing it by a similar product or reimbursing you for the purchase cost This limited warranty does not apply to ink or toner cartridges that have been refilled or to defects resulting from misuse abuse accident neglig...

Page 111: ...er will exceed the number of licenses you must purchase additional licenses until the number of licenses equals the number of users before allowing additional users to use the Software If you are a commercial customer of Dell or a Dell affiliate you hereby grant Dell or an agent selected by Dell the right to perform an audit of your use of the Software during normal business hours you agree to coo...

Page 112: ...ty period or thirty 30 days whichever is longer Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software will be uninterrupted or error free You assume responsibility for selecting the Software to achieve your intended results and for the use and results obtained from the Software DELL ON BEHALF OF ITSELF AND ITS SUPPLIERS DISCLAIMS ALL...

Page 113: ... acknowledge that you have read this agreement that you understand it that you agree to be bound by its terms and that this is the complete and exclusive statement of the agreement between you and Dell regarding the Software Regulatory Notices Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of...

Page 114: ...subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection again...

Page 115: ...network the telephone company will notify you in advance that service may be temporarily discontinued If advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could...

Page 116: ...andards NOM Exporter Dell Inc One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R L Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Model number Supply voltage 100 240 VAC Frequency 50 60 Hz Current Consumption...

Page 117: ...6 Power 15 Quality 15 Redial Pause 16 Reduce Enlarge 16 Scan 15 Select 16 Speed Dial 16 Stop Clear 15 C cards loading 26 cartridges ink aligning 65 installing 63 removing 64 cartridges print replacing 63 Color Start button 16 copies 59 Copy Select mode button 15 copy settings 57 copying operator panel 33 software 33 custom size paper loading 27 31 D Dell All In One Center 56 accessing 56 Dell Pict...

Page 118: ...7 31 envelopes 26 greeting cards 26 index cards 26 iron on transfers 27 photo cards 26 photo paper 26 postcards 26 specialty paper 31 transparencies 26 M maintenance 63 media loading 31 specialty 31 messages error Ink Low 78 Paper Jam 78 Paper Out 78 multiple copies 59 N Number of Copies button 15 O operator panel 17 copying with 33 using 17 Options button 16 ordering supplies 2 orientation select...

Page 119: ...can settings 57 scanner lock 11 scanner support 11 scanner unit 11 scanning 34 software 35 scanning multiple images 37 Select button 16 settings saving for future use 61 setup 13 software 56 Dell All In One Center 56 Dell Printer Solution Center 61 Fax Setup Utility 44 reinstalling 81 removing 81 uninstalling 81 specialty media cards 26 coated 26 custom size paper 27 31 envelopes 26 glossy 26 gree...

Page 120: ...120 Index ...

Page 121: ...w w w d e l l c o m s u p p l i e s s u p p o r t d e l l c o m ...

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Dell A960 - Personal All-in-One Printer Color Inkjet, Owner'S Manual

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