Dell 6400 - Inspiron Laptop Owner'S Manual Download Page 12

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Summary of Contents for 6400 - Inspiron Laptop

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Inspiron 6400 E1505 Owner s Manual Model PP20L ...

Page 2: ...tly forbidden Trademarksusedinthistext Dell theDELLlogo Inspiron DellPrecision Dimension DellNet OptiPlex Latitude PowerEdge PowerConnect PowerVault PowerApp Dell TravelLite ExpressCharge Dell Media Experience MediaDirect XPS and Strike Zone are trademarks of Dell Inc Core is a trademark and Intel and Celeron are registered trademarks of Intel Corporation Microsoft Outlook and Windows are register...

Page 3: ...o the Internet 25 Setting Up Your Internet Connection 25 Transferring Information to a New Computer 26 Running the Files and Settings Transfer Wizard With the Operating System CD 26 Running the Files and Settings Transfer Wizard Without the Operating System CD 27 Setting Up a Printer 29 Printer Cable 29 Connecting a USB Printer 29 Power Protection Devices 30 Surge Protectors 30 Line Conditioners 3...

Page 4: ...osoft Windows Logo Key Functions 37 QuickSet Key Combinations 37 Adjusting Keyboard Settings 37 Touch Pad 38 Customizing the Touch Pad 38 5 Using a Battery 39 Battery Performance 39 Checking the Battery Charge 40 Dell QuickSet Battery Meter 40 Microsoft Windows Power Meter 40 Charge Gauge 40 Low Battery Warning 41 Conserving Battery Power 41 Power Management Modes 41 Configuring Power Management S...

Page 5: ...xperience Help 50 Connecting Your Computer to a TV or Audio Device 50 S Video and Standard Audio 52 S Video and S PDIF Digital Audio 53 Composite Video and Standard Audio 55 Composite Video and S PDIF Digital Audio 56 Component Video and Standard Audio 58 Component Video and S PDIF Digital Audio 60 Setting Up the Cyberlink CL Headphones 62 Enabling the Display Settings for a TV 63 7 Using Cards 65...

Page 6: ...band or Wireless Wide Area Network WWAN 74 What You Need to Establish a Mobile Broadband Network Connection 74 Connecting to a Mobile Broadband Network 75 9 Securing Your Computer 77 Security Cable Lock 77 Passwords 77 Computer Tracking Software 78 If Your Computer Is Lost or Stolen 78 10 Solving Problems 79 Dell Diagnostics 79 Dell Support Utility 82 Accessing the Dell Support Utility 82 Clicking...

Page 7: ... operating system 91 A solid blue screen appears 91 Dell MediaDirect problems 92 Other software problems 92 Memory Problems 93 Network Problems 93 Mobile Broadband Wireless Wide Area Network WWAN 93 Power Problems 94 Ensuring Sufficient Power for Your Computer 95 Printer Problems 95 Scanner Problems 96 Sound and Speaker Problems 97 No sound from integrated speakers 97 No sound from external speake...

Page 8: ...ing Dell PC Restore by Symantec 104 Using the Operating System CD 106 11 Adding and Replacing Parts 109 Before You Begin 109 Recommended Tools 109 Turning Off Your Computer 109 Before Working Inside Your Computer 110 Optical Drive 111 Hard Drive 112 Returning a Hard Drive to Dell 114 Memory 114 Modem 117 Hinge Cover 118 Keyboard 119 Wireless Mini Card 121 Coin Cell Battery 124 Display 125 Internal...

Page 9: ...stem Setup Program 163 Viewing the System Setup Screen 163 System Setup Screen 163 Commonly Used Options 164 Cleaning Your Computer 165 Computer Keyboard and Display 165 Touch Pad 165 Floppy Drive 166 CDs and DVDs 166 Dell Technical Support Policy U S Only 166 Definition of Dell Installed Software and Peripherals 167 Definition of Third Party Software and Peripherals 167 FCC Notice U S Only 167 FC...

Page 10: ...10 Contents Glossary 169 Index 181 ...

Page 11: ...nd Utilities CD may be optional and may not ship with your computer Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers see page 100 or to run the Dell Diagnostics see page 79 Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or...

Page 12: ...bel Service Tag and Microsoft Windows License These labels are located on the bottom of your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support Enter the Express Service Code to direct your call when contacting technical support What Are You Looking For Find It Here ...

Page 13: ...your computer and operating system and installs the updates appropriate for your configuration To download Notebook System Software 1 Go to support dell com and click Downloads 2 Enter your Service Tag or product model 3 In the Download Category drop down menu click All 4 Select the operating system and operating system language for your computer and click Submit 5 Under Select a Device scroll to ...

Page 14: ...g data files Dell PC Restore Dell PC Restore returns your computer to its original operating state Dell PC Restore may not ship with your computer Operating System CD If you received an Operating System CD with your computer you can use it to restore your operating system For more information see Restoring Your Operating System on page 102 After you reinstall your operating system use the Drivers ...

Page 15: ... s video controller configuration 1 Access the Microsoft Windows Help and Support Center For instructions see Windows Help and Support Center on page 13 2 Under Pick a Task click Use Tools to view your computer information and diagnose problems 3 Under My Computer Information select Hardware From the My Computer Information Hardware screen you can view the type of video controller installed in you...

Page 16: ...e information about your display see Using the Display on page 33 1 display latch release 5 touch pad 9 keyboard 2 display 6 media control buttons 10 Dell MediaDirect button 3 power button 7 speakers 2 11 keyboard and wireless status lights 4 device status lights 8 touch pad buttons 12 display latches 2 1 9 2 5 8 3 7 10 4 6 12 11 ...

Page 17: ...ost fully charged If the computer is running on a battery the light operates as follows Off The battery is adequately charged or the computer is turned off Flashing orange The battery charge is low Solid orange The battery charge is critically low Turns on when you turn on the computer and blinks when the computer is in a power management mode Turns on when the computer reads or writes data NOTICE...

Page 18: ...PAD BUTTONS Touch pad buttons provide the functionality of a mouse KEYBOARD The keyboard includes a numeric keypad as well as the Microsoft Windows logo key For information on supported keyboard shortcuts see Key Combinations on page 36 DELL MEDIADIRECT BUTTON You can press the Dell MediaDirect button to launch either Microsoft Windows Media Center Edition or another version of Windows XP with Del...

Page 19: ...is enabled To enable or disable wireless networking press Fn F2 Turns on when a card with Bluetooth wireless technology is enabled NOTE The card with Bluetooth wireless technology is an optional feature so the light turns on only if you ordered the card with your computer For more information see the documentation that came with your card To turn off only the Bluetooth wireless technology function...

Page 20: ...cause a fire AIR VENT The computer uses fans to create airflow through the vents which prevents the computer from overheating NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions included with the device 1 air vent 3 opti...

Page 21: ...d The computer ships with a plastic blank installed in the slot You can add an ExpressCard to make WWAN connectivity available on your computer For more information see Using Cards on page 65 5 IN 1 MEDIA MEMORY CARD READER Provides a fast and convenient way to view and share digital photos music and videos stored on a media memory card The 5 in 1 media memory card reader reads the following digit...

Page 22: ...eadphones or speakers to the connector Attach a microphone to the connector Connect USB devices such as a mouse keyboard or printer You can also connect the optional floppy drive directly to a USB connector using the optional floppy drive cable 1 AC adapter connector 3 modem connector RJ 11 5 video connector 2 network connector RJ 45 4 USB connectors 2 6 S video TV out connector 1 4 5 3 2 6 ...

Page 23: ... cable NETWORK CONNECTOR RJ 45 MODEM CONNECTOR RJ 11 NOTICE The network connector is slightly larger than the modem connector To help prevent damage to the computer do not plug a telephone line into the network connector VIDEO CONNECTOR S VIDEO TV OUT CONNECTOR Connects the computer to a network The green and yellow lights next to the connector indicate activity for wired network communications Fo...

Page 24: ...ithout connecting the computer to an electrical outlet For more information see Using a Battery on page 39 HARD DRIVE Stores software and data For more information see Hard Drive on page 112 and Hard drive problems on page 84 MODEM MEMORY MODULE COVER Covers the compartment that contains the modem and the memory modules For more information see Modem on page 117 and Memory on page 114 FAN The comp...

Page 25: ...p connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut 1 Save and close any open files and exit any open pro...

Page 26: ...r The Microsoft Windows XP operating system provides a Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer data such as E mail messages Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network connection or you can store it on removable media such as a writable CD for transfer to the new comp...

Page 27: ... On the Select a transfer method screen click the transfer method you prefer 7 On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish Transfer Data to the New Computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Whe...

Page 28: ...s screen click Old Computer and click Next 6 On the Select a transfer method screen click the transfer method you prefer 7 On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish Transfer Data to the New Computer 1 On the Now go to your old computer screen...

Page 29: ...le Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer and computer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the box in which your computer was shipped Connecting a USB Printer...

Page 30: ...supplies UPS Surge Protectors Surge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions Some surge protector manufacturers include warranty coverage for certain types of damage Carefully read the device warranty when choosing a surge protector A device with a higher ...

Page 31: ...onditioners do not protect against power interruptions Line conditioners are designed to maintain AC voltage at a fairly constant level Uninterruptible Power Supplies NOTICE Loss of power while data is being saved to the hard drive may result in data loss or file damage NOTE To ensure maximum battery operating time connect only your computer to a UPS Connect other devices such as a printer to a se...

Page 32: ...32 Setting Up Your Computer ...

Page 33: ... and the down arrow key to decrease brightness on the integrated display only not on an external monitor Switching the Video Image When you start the computer with an external device such as an external monitor or projector attached and turned on the image may appear on either the computer display or the external device Press Fn F8 to switch the video image between the display only the external de...

Page 34: ... a task click the area you want to change or under or pick a Control Panel icon click Display 4 Try different settings for Color quality and Screen resolution NOTE As the resolution increases icons and text appear smaller on the screen ...

Page 35: ...ernal keyboard Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol press Fn and the desired key after enabling the keypad To enable the keypad press Num Lk The light indicates that the keypad is active To disable the keypad press Num Lk again 9 ...

Page 36: ... integrated display only not on an external monitor Fn and down arrow key Decreases brightness on the integrated display only not on an external monitor Fn Esc Activates a power management mode You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window See Power Management Modes on page 41 Fn Page Up Increase...

Page 37: ...e Control Panel see the Windows Help and Support Center To access the Help and Support Center see Windows Help and Support Center on page 13 Windows logo key and m Minimizes all open windows Windows logo key and Shift m Restores all minimized windows This command functions as a toggle to restore maximize all windows previously minimized with the use of the Windows logo key and m key combination Wi...

Page 38: ...ss the left touch pad button twice The touch pad has silk screening on two sides to indicate scrolling capability in these scroll zones Scrolling is enabled by default To disable this feature modify the mouse properties through the Control Panel NOTE The scroll zones may not work with all application programs For the scroll zones to function properly the application program must be able to use the...

Page 39: ...r Battery operating time varies depending on operating conditions Operating time is significantly reduced when you perform operations including but not limited to the following Using optical drives Using wireless communications devices ExpressCards media memory cards or USB devices Using high brightness display settings 3D screen savers or other power intensive programs such as complex 3D graphics...

Page 40: ...ck the icon in the taskbar and click Help Microsoft Windows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the icon on the taskbar For instructions on accessing more information about the Power Meter see Configuring Power Management Settings on page 43 If the computer is connected to an electrical outlet a icon appears Charge Gauge ...

Page 41: ...or the battery alarms See Configuring Power Management Settings on page 43 for information about accessing QuickSet or the Power Options Properties window Conserving Battery Power Perform the following actions to conserve battery power Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged Place...

Page 42: ...e mode NOTICE You cannot remove devices or undock your computer while your computer is in hibernate mode Your computer enters hibernate mode if the battery charge level becomes critically low To manually enter hibernate mode Click the Start button click Turn off computer press and hold Shift and then click Hibernate or Depending on how you set the power management options on the Advanced tab in th...

Page 43: ...the AC adapter then charges the battery and maintains the battery charge If the battery is hot from being used in your computer or being in a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too hot to start charging if the light flashes alternately green and orange Disconnect the computer from the electrical outlet and allow the compu...

Page 44: ...e and hold the battery bay latch release on the bottom of the computer and then lift the battery from the bay To replace the battery follow the removal procedure in reverse order Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully see Charging the Batter...

Page 45: ... front of the drive 2 Pull out the tray 3 Place the disc label side up in the center of the tray and snap the disc onto the spindle NOTE If you use a module that shipped with another computer you need to install the drivers and software necessary to play DVDs or write data For more information see the Drivers and Utilities CD the Drivers and Utilities CD is optional and may not be available for yo...

Page 46: ...drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for available software patches on the Sonic support website at www sonic com The DVD writable drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but cannot write to and may not read DVD RAM or DVD R DL media NOTE Most commercial DVDs have...

Page 47: ...d during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on the disc later CD Writable Drives DVD Writable Drives Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Roxio Creator Plus and open a Creator project Use CD Rs to burn music CDs that you want to play in regular stereo...

Page 48: ...nal information Adjusting the Volume NOTE When the speakers are muted you do not hear the CD or DVD playing 1 Click Start All Programs Accessories Entertainment Volume Control 2 Click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window The Volume Meter display...

Page 49: ...tionality For more information about Dell QuickSet see Dell QuickSet Press the Dell MediaDirect button located on the hinge cover to launch either Dell Media Experience or Dell MediaDirect If the computer is turned on or in standby mode If you press the Dell MediaDirect button while the computer is turned on or in standby mode either Windows XP Media Center Manager or Dell Media Experience launche...

Page 50: ...e available for purchase from Dell Your computer has an S video TV out connector that together with a standard S video cable a composite video adapter cable or a component video adapter cable available from Dell enable you to connect the computer to a TV Your TV has either an S video input connector a composite video input connector or a component video input connector Depending on what type of co...

Page 51: ...een your computer and your TV you must enable your computer to work with the TV See Enabling the Display Settings for a TV on page 63 to ensure that the computer recognizes and works properly with the TV Additionally if you are using S PDIF digital audio see Enabling S PDIF Digital Audio on page 62 1 S video TV out connector 2 composite video adapter 3 S PDIF digital audio connector 4 composite vi...

Page 52: ...he other end of the S video cable into the S video input connector on your TV 4 Plug the single connector end of the audio cable into the headphone connector on your computer 5 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or other audio device 6 Turn on the TV and any audio device that you connected if applicable and then turn on the co...

Page 53: ... connect 2 Connect the composite video adapter to the S video TV out connector on your computer 3 Plug one end of the S video cable into the S video output connector on the composite video adapter 1 S video TV out connector 2 composite video adapter 1 composite video adapter 2 S video cable 3 S PDIF digital audio cable 1 2 1 2 3 ...

Page 54: ...other end of the S PDIF digital audio cable into the audio input connector on your TV or audio device 7 Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 63 to ensure that the computer recognizes and works properly with the TV 1 composite video adapter 2 S video cable 1 composite video adapter...

Page 55: ...composite video adapter to the S video TV out connector on your computer 3 Plug one end of the composite video cable into the composite video output connector on the composite video adapter 1 audio input connector 2 S video TV out connector 3 composite video adapter 1 composite video adapter 2 composite video cable 3 standard audio cable 2 1 3 1 2 3 ...

Page 56: ...f the audio cable in to the audio input connectors on your TV or other audio device 7 Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 63 to ensure that the computer recognizes and works properly with the TV Composite Video and S PDIF Digital Audio 1 composite video adapter 2 composite video ...

Page 57: ...o input connector on the composite video adapter 4 Plug the other end of the composite video cable into the composite video input connector on the TV 5 Plug one end of the S PDIF digital audio cable in to the S PDIF audio connector on the composite video adapter 1 composite video adapter 2 composite video cable 3 standard audio cable 1 composite video adapter 2 composite video cable 1 composite vi...

Page 58: ...o device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 63 to ensure that the computer recognizes and works properly with the TV Component Video and Standard Audio 1 S video TV out connector 2 component video adapter 1 component video adapter 2 component video cable 3 standard audio cable 2 1 1 2 3 ...

Page 59: ... video cable into the component video input connectors on the TV Make sure that the red green and blue colors of the cable match the colors of the TV input connectors 5 Plug the single connector end of the audio cable into the headphone connector on the computer 6 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or audio device 7 Turn on th...

Page 60: ...60 Using Multimedia Component Video and S PDIF Digital Audio 1 S video TV out connector 2 component video adapter 1 component video adapter 2 component video cable 3 standard audio cable 1 2 1 2 3 ...

Page 61: ...ors on the TV Make sure that the red green and blue colors of the cable match the colors of the TV input connectors 5 Plug one end of the S PDIF digital audio cable into the S PDIF audio connector on the component video adapter 6 Plug the other end of the digital audio cable into the S PDIF input connector on your TV or other audio device 7 Turn on the TV turn on any audio device that you connecte...

Page 62: ...n click the Back button again to return to the main menu screen Enabling S PDIF in the Windows Audio Driver 1 Double click the speaker icon in the Windows notification area 2 Click the Options menu and then click Advanced Controls 3 Click Advanced 4 Click S PDIF Interface 5 Click Close 6 Click OK Setting Up the Cyberlink CL Headphones NOTE The CL headphone feature is available only if your compute...

Page 63: ... appear correctly connect the TV to the computer before you enable the display settings 1 Click the Start button point to Settings and then click Control Panel 2 Double click Display and click the Settings tab 3 Click Advanced 4 Click the tab for your video card NOTE To determine the type of video card installed in your computer see the Windows Help and Support Center To access the Help and Suppor...

Page 64: ...64 Using Multimedia ...

Page 65: ...n ExpressCard or Blank on page 66 Installing an ExpressCard You can install an ExpressCard in the computer while the computer is running The computer automatically detects the card ExpressCards are generally marked with a symbol such as a triangle or an arrow or a label to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear...

Page 66: ... the Product Information Guide NOTICE Use the ExpressCard configuration utility click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then ...

Page 67: ...a memory card is not a bootable device The 5 in 1 media memory card reader reads the following media memory cards Secure Digital SD card SDIO MultiMediaCard MMC Memory Stick Memory Stick PRO xD Picture Card Installing a Media Memory Card You can install a media memory card in the computer while the computer is running The computer automatically detects the card 1 release button 2 ExpressCard 1 2 ...

Page 68: ...rd Check the card orientation and try again The computer recognizes the media memory card and automatically loads the appropriate device driver If the configuration program tells you to load the manufacturer s drivers use the CD that came with the media memory card if applicable Removing a Media Memory Card CAUTION Before you begin any of the procedures in this section follow the safety instructio...

Page 69: ...ble connected to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer NOTE Insert the cable connector until it clicks into place and then gently pull the cable to ensure that it is securely attached 2 Connect the other end of the network cable to a network connection device or a network wall connector NOTICE Do not use a network ca...

Page 70: ... rather than through a network cable connected to each computer In a WLAN a radio communications device called an access point or wireless router connects network computers and provides network access The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves What You Need to Establish a WLAN Connection ...

Page 71: ... New WLAN Connecting a Wireless Router and a Broadband Modem 1 Contact your Internet service provider ISP to obtain specific information about the connection requirements for your broadband modem 2 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection See Physically Connecting to a Network or Broadband Modem on page 69 3...

Page 72: ...st name is Service Set Identifier SSID or network name 15 If necessary configure your wireless network card to connect to the wireless network See Connecting to a Wireless Local Area Network on page 72 Connecting to a Wireless Local Area Network NOTE Before you connect to a WLAN ensure that you have followed the instructions in Wireless Local Area Network WLAN on page 70 NOTE The following network...

Page 73: ...installed on your computer see your wireless network documentation in the Windows Help and Support Center To access the Help and Support Center 1 Click the Start button and click Help and Support 2 Under Pick a Help topic click Dell User and System Guides 3 Under Device Guides select the documentation for your wireless network card Completing the Connection to the WLAN When you turn on your comput...

Page 74: ... the wireless activity indicator changes to display the status For more information about the wireless activity indicator see the Dell QuickSet Help file For information about QuickSet and how to access the Dell QuickSet Help file see Dell QuickSet Features on page 129 Mobile Broadband or Wireless Wide Area Network WWAN Much like a WLAN a Mobile Broadband network also known as a WWAN is a series o...

Page 75: ...h wireless technology or WLAN Mini Cards NOTE Before you connect to the Internet you must activate mobile broadband service through your cellular service provider For instructions and for additional information about using the Dell Mobile Broadband Card Utility see the user s guide available through the Windows Help and Support Center To access the Help and Support Center see Windows Help and Supp...

Page 76: ...76 Setting Up a Network ...

Page 77: ... cable slot on your computer Passwords Passwords prevent unauthorized access to your computer When you first start your computer you must assign a primary password at the prompt If you do not enter a password within 2 minutes the computer returns to its previous operating state When using passwords observe the following guidelines Choose a password that you can remember but not one that is easy to...

Page 78: ...he company that provides the tracking service to report the missing computer If Your Computer Is Lost or Stolen Call a law enforcement agency to report the lost or stolen computer Include the Service Tag in your description of the computer Ask that a case number be assigned and write down the number along with the name address and phone number of the law enforcement agency If possible obtain the n...

Page 79: ...ceCD Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell See Contacting Dell on page 133 1 Shut down the computer 2 Connect the computer to an electrical outlet 3 Diagnostics can be invoked one of two ways a Turn on the computer When the DELL l...

Page 80: ...mmediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW Drive and press Ente...

Page 81: ... a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the tes...

Page 82: ...point to Dell Support Settings 3 Ensure that the Show icon on the taskbar option is checked NOTE If the Dell Support Utility is not available from the Start menu go to support dell com and download the software The Dell Support Utility is customized for your computing environment The Dell Support icon in the taskbar functions differently when you click double click or right click the icon Clicking...

Page 83: ... DELL DIAGNOSTICS See Dell Diagnostics on page 79 CD and DVD drive problems NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW dri...

Page 84: ...s in this section follow the safety instructions in the Product Information Guide NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not...

Page 85: ...Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program t...

Page 86: ...o a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames GATE A20 FAILURE A memory module may be loose Reinstall the memory modules and if necessary replace them See Memory on page 114 GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific informat...

Page 87: ...KEYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics see page 79 LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file so the file cannot be played...

Page 88: ... Select the program you want to remove 4 Click Remove or Change Remove and follow the prompts on the screen 5 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive...

Page 89: ... EXPRESSCARD Ensure that the ExpressCard is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double click the Safely Remove Hardware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED EXPRESSCARD Contact Dell See Contacting Dell on page 133 Also for Mobile Broadband WWAN ExpressCards see Mobile Broadband Wireless W...

Page 90: ...tart button point to Programs Accessories and then click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Shut down the computer 2 Disconnect the external keyboard 3 Turn on the compute...

Page 91: ...is no longer responding 3 Click End Task NOTE The chkdsk program may run when you restart the computer Follow the instructions on the screen CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program Software usually includes installation instructions in its documentation or on a floppy disk or CD A program is designed for an earlier Microsoft Windows operating system R...

Page 92: ...hnology that detects video content and dynamically adjusts the brightness contrast saturation ratios NOTICE You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive Contact Dell for assistance See Contacting Dell on page 133 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that t...

Page 93: ...stallation guidelines see Memory on page 114 Run the Dell Diagnostics see page 79 Network Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE ...

Page 94: ...s in the Product Information Guide CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode press the power button to exit standby mode If the light is off press the power button to turn on the computer NOTE For information on standby mode see Power Management Modes on page 41 CHARGE THE BATTERY The battery ...

Page 95: ...emory modules see Memory on page 114 Ensuring Sufficient Power for Your Computer Your computer is designed to use the 65 W AC adapter you may choose to use the optional 90 W AC adapter for optimum system performance Use of the 90 W AC adapter may decrease the length of time required to fully recharge your computer battery Printer Problems CAUTION Before you begin any of the procedures in this sect...

Page 96: ...u need technical assistance for your scanner contact the scanner s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER A...

Page 97: ...ht corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMI...

Page 98: ...ons in the Product Information Guide If the display is blank NOTE If you are using a program that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and t...

Page 99: ...sage appears see page 85 If only part of the display is readable CONNECT AN EXTERNAL MONITOR 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Dell See Contacting Dell on page 133 Drive...

Page 100: ...o reinstall the driver or install a new driver See Reinstalling Drivers and Utilities on page 100 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Utilities CD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly NOTE The Drivers and Utilities CD is optional a...

Page 101: ... select your preferred language for the driver or utility if available A welcome screen appears 4 Click Next The CD automatically scans your hardware to detect drivers and utilities used by your computer 5 After the CD completes the hardware scan you can also detect other drivers and utilities Under Search Criteria select the appropriate categories from the System Model Operating System and Topic ...

Page 102: ...anced and click Next 8 Click Browse and browse to the location to which you previously copied the driver files 9 When the name of the appropriate driver appears click Next 10 Click Finish and restart your computer Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware ...

Page 103: ...ystem Restore To access help see Windows Help and Support Center on page 13 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and ...

Page 104: ...ystem Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec NOTICE Using Dell PC Restore permanently deletes all data on the hard drive and removes any application prog...

Page 105: ...at appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on 7 Click Next The System Restore screen appears and the computer restarts 8 After the computer restarts click OK Removing Dell PC Restore NOTICE Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer After you have removed Del...

Page 106: ...led driver first try using Windows XP Device Driver Rollback see page 100 If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See Using Microsoft Windows XP System Restore on page 103 To reinstall Windows XP you need the following items Dell Operating System CD Del...

Page 107: ...mputer 4 Press F2 immediately after the DELL logo appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again 5 Press the arrow keys to select CD ROM and press Enter 6 When the Press any key to boot from CD message appears press any key 7 When the Windows XP Setup screen appears press Enter 8 Follow the instructions on the scree...

Page 108: ...108 Solving Problems ...

Page 109: ...e the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update see the Dell Support website at support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click t...

Page 110: ...nnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To help prevent damage to the computer perform the following steps before you begin working inside the computer 1 Ensure that the work surface is flat and clean to prevent the computer cover f...

Page 111: ...age 68 8 Close the display and turn the computer upside down on a flat work surface 9 Remove the hard drive see page 112 Optical Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Turn the computer over 2 Remove the optical drive security screw 3 Insert a scribe into the notch and push it to the side to release the...

Page 112: ...Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell NOTE If you are installing a hard drive from a source other than Dell you need to install an operating system drivers and...

Page 113: ...ard drive out of the computer 4 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector 5 Slide the hard drive into the bay until it is fully seated 6 Replace and tighten the screws 7 Install the operating system for your compute...

Page 114: ... You can increase your computer memory by installing memory modules on the system board See Specifications on page 155 for information on the memory supported by your computer Install only memory modules that are intended for your computer NOTE Memory modules purchased from Dell are covered under your computer warranty 1 Follow the procedures in Before You Begin on page 109 2 Turn the computer ove...

Page 115: ...rist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer 3 If you are replacing a memory module remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector 1 memory module 2 securing clips 2 p...

Page 116: ... the module and reinstall it 5 Replace the memory module cover NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer 6 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 7 Reinstall the hard drive See page 112 8 Turn on the computer As the computer boots it detects th...

Page 117: ...r computer the modem is already installed 1 Follow the procedures in Before You Begin on page 109 2 Turn the computer over loosen the captive screws on the modem cover and then remove the modem cover 3 Remove the existing modem a Remove the screw securing the modem to the system board and set it aside b Pull straight up on the attached pull tab to lift the modem out of its connector on the system ...

Page 118: ...board c Replace the screw that secures the modem to the system board 5 Replace the modem cover Hinge Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on...

Page 119: ...eously b Insert a scribe into the indent to lift the hinge cover on the right side c Ease the hinge cover up moving from right to left and remove it NOTE When replacing the hinge cover first insert the left edge and then press from left to right until the cover snaps into place Keyboard CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Inf...

Page 120: ...wo screws at the top of the keyboard NOTICE The keycaps on the keyboard are fragile easily dislodged and time consuming to replace Be careful when removing and handling the keyboard b Lift the keyboard only enough to hold it up and slightly forward to allow access to the keyboard connector c To release the keyboard cable from the keyboard connector on the system board rotate the plastic bar on the...

Page 121: ...ures in this section follow the safety instructions in the Product Information Guide NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 109 2 Remove the hinge cover See Hinge Cover on page 118 3 Remove the keyboard See Keyboard on page 119 4 If a Mini Car...

Page 122: ...re keyed to ensure correct insertion If you feel resistance check the connectors on the card and on the system board and realign the card 5 Install the replacement Mini Card a Insert the Mini Card connector into the system board connector at a 45 degree angle and then press the other end of the Mini Card down into the securing tabs until the card clicks into place 1 system board connector 2 Mini C...

Page 123: ...arts 123 NOTICE To avoid damage to the Mini Card never place cables under the card b Connect the two antenna cables to the Mini Card black cable to the connector labeled aux and the white cable to the connector labeled main ...

Page 124: ... connector on the back of the computer NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 109 2 Remove the hinge cover See Hinge Cover on page 118 3 Remove the keyboard See Keyboard on page 119 4 Insert a plastic scribe into the guide on the side of the c...

Page 125: ...uching an unpainted metal surface such as a connector on the back of the computer NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 109 2 Remove the hinge cover See Hinge Cover on page 118 3 Remove the six screws securing the display two on the top two o...

Page 126: ...he display ensure that the display cable is lying flat in the display cable channel and securely tucked underneath the tabs Also ensure that the antenna cables are not twisted and that they are lying flat in the antenna cable clip 1 screws 6 2 display cable 3 display cable pull tab 4 grounding wire screw 5 antenna cables 6 standby switch 7 display cable connector on system board 8 display cable ch...

Page 127: ...a card with Bluetooth wireless technology with your computer it is already installed 1 Follow the procedures in Before You Begin on page 109 2 If you have not already removed the battery do so now Slide and hold the battery bay latch release on the bottom of the computer and then remove the battery from the bay 3 Open the card door and remove it from the computer 4 Pull the card out of the compart...

Page 128: ...128 Adding and Replacing Parts ...

Page 129: ...of settings Network connectivity Power management Display System information Depending on what you want to do in Dell QuickSet you can start it by either clicking double clicking or right clicking the QuickSet icon in the Microsoft Windows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help ...

Page 130: ...130 Dell QuickSet Features ...

Page 131: ...place any devices installed in the module bay with the Dell TravelLite module Fully charge the main battery and any spare batteries that you plan to carry with you Shut down the computer Disconnect the AC adapter NOTICE When the display is closed extraneous items on the keyboard or palm rest could damage the display Remove any extraneous items such as paper clips pens and paper from the keyboard a...

Page 132: ... countries you plan to visit and consider acquiring an international carnet also known as a merchandise passport from your government Find out what type of electrical outlets are used in the countries you will visit and have appropriate power adapters Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers Travelin...

Page 133: ...ntact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City International Access Code Country Code City Code Departmen...

Page 134: ...ell com E mail support ap dell com contactus General Support 13DELL 133355 Austria International Access Code 900 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Support for XPS 0820 2...

Page 135: ... Bolivia Website www dell com bo E mail la techsupport dell com General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br E mail BR TechSupport dell com Customer Care and Tech Support 0800 90 3355 Technical Support Fax 51 2104 5470 Customer Care Fax 51 2104 5480 Sales 0800 722 3498 British Virgin Islands General Support toll free...

Page 136: ...0 387 5757 Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands E mail la techsupport dell com Technical Support toll free 1 877 261 0242 Chile Santiago Coun...

Page 137: ...ision toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858...

Page 138: ...ness Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com Technical Support toll free 1 888 ...

Page 139: ...onal Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com Home and Small Business Technical Support for XPS 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corp...

Page 140: ...92 7320 Switchboard 069 9792 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsupp...

Page 141: ...6 Customer Care 00852 3416 0910 Large Corporate Accounts 00852 3416 0907 Global Customer Programs 00852 3416 0908 Medium Business Division 00852 3416 0912 Home and Small Business Division 00852 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support 1600338045 and 1600448046 Sales Large Corporate Accounts 1600 33 8044 Sa...

Page 142: ...eneral Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care dial within U K only 0870 907 4499 U K Sales dial within U K only 0870 907 4000 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fa...

Page 143: ...tside of Japan Dell Precision OptiPlex and Latitude 81 44 556 3894 Technical Support PDAs projectors printers routers toll free 0120 981 690 Technical Support outside of Japan PDAs projectors printers routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Ac...

Page 144: ... Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Country Code 853 Technical Support toll free 0...

Page 145: ...free 1 800 888 202 Corporate Sales toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 E mail la techsupport dell com Technical Support TelMex toll free 1 866 563 4425 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat E mail la techsupport dell com General Support toll free 1 866 278 6822 ...

Page 146: ... com E mail support ap dell com contactus General Support 0800 441 567 Nicaragua E mail la techsupport dell com Technical Support toll free 1 800 220 1378 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business Custome...

Page 147: ...or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico E mail la techsupport dell com Technical Support toll free 1 866 390 4695 St Kitts and Nevis Website www dell com kn E mail la techsupport dell com Technical Support toll free 1 866 540 3355 St Lucia Website www dell com lc E mail la techsupport dell com Technical Support toll free 1 866 464 4352 St Vincent and the Grenadin...

Page 148: ...a Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Que...

Page 149: ...mer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 020 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS 0848 33 88 57 Technical Support Home and Sma...

Page 150: ...p dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Care toll free 1800 006 007 option 7 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com Technical Support toll fre...

Page 151: ...s Customer Care 01344 373 186 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Technical Support Technical Support for XPS computers only 0870 366 4180 Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support for all other products 0870 353 0800 General Home and Small Bu...

Page 152: ...Business Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3...

Page 153: ...free 1 877 702 4360 Venezuela Website www dell com ve E mail la techsupport dell com Technical Support toll free 0800 100 2513 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers ...

Page 154: ...154 Contacting Dell ...

Page 155: ...tem Information System chip set Intel 945 GM or Intel 945 PM Data bus width 64 bits DRAM bus width dual channel 2 64 bit buses Processor address bus width 32 bits Flash EPROM 1 MB Graphics bus PCI E X16 PCI bus 32 bits ExpressCard ExpressCard controller Intel ICH7 ExpressCard connector one ExpressCard slot 54 mm Cards supported ExpressCard 34 34 mm and ExpressCard 54 54 mm 1 5 V and 3 3 V ExpressC...

Page 156: ...tor two SODIMM connectors Memory module capacities 256 MB 512 MB 1 GB and 2 GB Memory type 1 8 V SODIMM DDR 2 Minimum memory 256 MB Maximum memory 2 GB Ports and Connectors Audio microphone connector stereo headphone speakers connector IEEE 1394a 4 pin serial connector Mini Card one Type IIIA Mini Card slot Modem RJ 11 port Network adapter RJ 45 port S video TV out 7 pin mini DIN connector optiona...

Page 157: ...nfiguration on page 15 Video type integrated on system board Video controller Intel 945 GM Video memory up to 128 MB of shared memory with 256 MB of system memory or 224 MB of shared memory with 512 MB of system memory LCD interface LVDS TV support NTSC or PAL in S video composite and component modes Video type discrete video card Data bus PCI Express X16 Video controller ATI Mobility Radeon X1300...

Page 158: ...ia control buttons Display Type active matrix TFT 15 4 inch WXGA and WSXGA Dimensions Height 222 5 mm 8 8 inches Width 344 5 mm 13 6 inches Diagonal 391 2 mm 15 4 inches Maximum resolutions WXGA 1280 x 800 at 16 7 million colors WSXGA 1680 x 1050 at 16 7 million colors Refresh rate 60 Hz Operating angle 0 closed to 180 Viewing angles Horizontal 40 WXGA typical 65 WSXGA Vertical 15 30 WXGA 50 WSXGA...

Page 159: ...s Depth 60 1 mm 2 37 inches 9 cell 49 mm 1 93 inches 6 cell Height 24 mm 0 94 inch Width 206 8 mm 8 14 inches Weight 0 48 kg 1 06 lb 9 cell 0 32 kg 0 7 lb 6 cell Voltage 11 1 VDC Charge time approximate Computer off 2 hours Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions See Power Problems on p...

Page 160: ... W continuous 4 62 A 90 W continuous Output power 65 W or 90 W Rated output voltage 19 5 1 0 VDC Dimensions Height 28 2 mm 1 11 inches Width 57 9 mm 2 28 inches Depth 137 2 mm 5 4 inches Weight with cables 0 4 kg 0 9 lb Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Physical Height 36 mm 1 42 inches Width 356 mm 14 02 inches Depth 265 5 mm 10 45 inches Weight with ...

Page 161: ...ng Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 9 GRMS Storage 1 3 GRMS Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 122 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft ...

Page 162: ...162 Specifications ...

Page 163: ...onfiguration and display settings Docking device settings Wireless control settings NOTICE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup program settings Certain changes might make your computer work incorrectly Viewing the System Setup Screen 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediat...

Page 164: ...ded by a number are bootable During the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To control the boot devices select highlight a device by pressing the down arrow or up arrow key and then enable or disable the device or change its ...

Page 165: ...the keyboard and to remove any dirt or lint from the display NOTICE To help prevent damage to the computer or display do not spray cleaning solution directly onto the display Only use products specifically designed for cleaning displays and follow the instructions that are included with the product Moisten a soft lint free cloth with either water or a display cleaner Do not use alcohol or an ammon...

Page 166: ...l Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell...

Page 167: ...manual may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received ...

Page 168: ...ght protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Product name Dell Inspiron 6400 and Inspiron E1505 Model number PP20L C...

Page 169: ...mputer ASF alert standards format A standard to define a mechanism for reporting hardware and software alerts to a management console ASF is designed to be platform and operating system independent All Terrain Grade Dell ATG refers to the All Terrain Grade computer designed by Dell to provide increased protection in demanding environments B backup A copy of a program or data file on a floppy CD DV...

Page 170: ... programs CD drive A drive that uses optical technology to read data from CDs CD player The software used to play music CDs The CD player displays a window with buttons that you use to play a CD CD R CD recordable A recordable version of a CD Data can be recorded only once onto a CD R Once recorded the data cannot be erased or written over CD RW CD rewritable A rewritable version of a CD Data can ...

Page 171: ...cuits containing capacitors driver Software that allows the operating system to control a device such as a printer Many devices do not work properly if the correct driver is not installed in the computer DSL Digital Subscriber Line A technology that provides a constant high speed Internet connection through an analog telephone line dual display mode A display setting that allows you to use a secon...

Page 172: ...Fahrenheit A temperature measurement scale where 32 is the freezing point and 212 is the boiling point of water FCC Federal Communications Commission A U S agency responsible for enforcing communications related regulations that state how much radiation computers and other electronic equipment can emit floppy An electromagnetic form of storage media Also known as a floppy diskette or a floppy disk...

Page 173: ... which the controller is integrated into the hard drive or CD drive IEEE 1394 Institute of Electrical and Electronics Engineers Inc A high performance serial bus used to connect IEEE 1394 compatible devices such as digital cameras and DVD players to the computer infrared sensor A port that allows you to transfer data between the computer and infrared compatible devices without using a cable connec...

Page 174: ...ently the word memory is used as a synonym for RAM memory address A specific location where data is temporarily stored in RAM memory mapping The process by which the computer assigns memory addresses to physical locations at start up Devices and software can then identify information that the processor can access memory module A small circuit board containing memory chips which connects to the sys...

Page 175: ...ices attached to it PCI Express can transfer data at speeds from 250 MB sec to 4 GB sec If the PCI Express chip set and the device are capable of different speeds they will operate at the slower speed PCMCIA Personal Computer Memory Card International Association The organization that establishes standards for PC Cards PIN personal identification number A sequence of numerals and or letters used t...

Page 176: ...erference than the higher frequency radiations such as infrared and light ROM read only memory Memory that stores data and programs that cannot be deleted or written to by the computer ROM unlike RAM retains its contents after you shut down your computer Some programs essential to the operation of your computer reside in ROM RPM revolutions per minute The number of rotations that occur per minute ...

Page 177: ... The number of colors and resolution that a program displays depends on the capabilities of the monitor the video controller and its drivers and the amount of video memory installed in the computer S video TV out A connector used to attach a TV or digital audio device to the computer SXGA super extended graphics array A video standard for video cards and controllers that supports resolutions up to...

Page 178: ...l pixels by z colors Character based software such as text editors displays in video modes that can be defined as x columns by y rows of characters video resolution See resolution virus A program that is designed to inconvenience you or to destroy data stored on your computer A virus program moves from one computer to another through an infected disk software downloaded from the Internet or e mail...

Page 179: ...a compression format Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of zip A special kind of zipped file is a self extracting file which has a filename extension of exe You can unzip a self extracting file by double clicking it Zip drive A high capacity floppy drive developed by Iomega Corporation that uses 3 5 inch removable disks ca...

Page 180: ...180 Glossary ...

Page 181: ...brightness adjusting 33 C CardBus technology ExpressCards 65 media memory cards 67 carnet 132 CD drive problems 83 CD RW drive problems 83 CDs 46 operating system 14 playing 45 Check Disk 84 cleaning touch pad 165 coin cell battery replacing 124 computer crashes 91 protecting 78 restore to previous operating state 103 slow performance 85 92 specifications 155 stops responding 91 conflicts software...

Page 182: ...identifying 100 reinstalling 100 Drivers and Utilities CD about 101 Dell Diagnostics 79 drives problems 83 See also hard drive See also optical drive DVD drive problems 83 DVDs 46 playing 45 E End User License Agreement 11 ergonomics information 11 error messages 85 ExpressCard slot description 21 ExpressCards blanks 65 66 CardBus technology 65 extended 65 installing 65 Mobile Broadband 65 removin...

Page 183: ...s 68 CardBus technology 67 installing 67 reader 21 removing 68 slots 67 types 67 memory installing 114 removing 115 memory module cover 24 messages error 85 Microsoft Windows label 12 Mini Card installing 121 Mobile Broadband WWAN network connections 74 problems 93 modem installing 117 modem connector description 23 monitor See also display problems 98 switching the video image 33 N network instal...

Page 184: ...ps 91 network 93 power 94 power light conditions 94 printer 95 program crashes repeatedly 91 program stops responding 91 programs and Windows compatibility 91 restore computer to previous operating state 103 restore operating system to previous state 102 scanner 96 slow computer performance 85 92 software 91 92 sound and speakers 97 speakers 97 spyware 85 92 technical support policy 167 video and ...

Page 185: ... Troubleshooter 102 Help and Support Center 13 restore computer to previous operating state 102 103 TV connecting 50 U uninterruptible power supply See UPS UPS 30 USB connectors description 22 V video problems 98 video connector description 23 video controller determining configuration 15 video controller configuration determining what controller is installed 15 volume adjusting 97 W warranty info...

Page 186: ...86 Index 186 Index ...

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