Solving Problems
85
•
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.
If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R
UN
THE
M
ODEM
H
ELPER
DIAGNOSTICS
—
Click the
Start
button, point to
Programs
and then click
Modem
Helper
. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is
not available on certain computers.)
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
—
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Phone and Modem Options
.
4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E
NSURE
THAT
YOU
ARE
CONNECTED
TO
THE
I
NTERNET
—
Ensure that you have subscribed to an Internet
provider. With the Outlook Express e-mail program open, click
File
. If
Work Offline
has a checkmark next
to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service
provider.
S
CAN
THE
COMPUTER
FOR
SPYWARE
—
If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might
be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program
may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com
and search for the keyword
spyware
.
Error Messages
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
If the message is not listed, see the documentation for the operating system or the program that was running
when the message appeared.
A
UXILIARY
DEVICE
FAILURE
—
The touch pad, track stick, or external mouse may be faulty. For an external
mouse, check the cable connection. Enable the
Pointing Device
option in the system setup program (see
"Using the System Setup Program" on page 163). If the problem persists, contact Dell. See "Contacting
Dell" on page 133.
B
AD
COMMAND
OR
FILE
NAME
—
Ensure that you have spelled the command correctly, put spaces in the
proper place, and used the correct pathname.
Summary of Contents for 6400 - Inspiron Laptop
Page 10: ...10 Contents Glossary 169 Index 181 ...
Page 32: ...32 Setting Up Your Computer ...
Page 64: ...64 Using Multimedia ...
Page 76: ...76 Setting Up a Network ...
Page 108: ...108 Solving Problems ...
Page 128: ...128 Adding and Replacing Parts ...
Page 130: ...130 Dell QuickSet Features ...
Page 154: ...154 Contacting Dell ...
Page 162: ...162 Specifications ...
Page 180: ...180 Glossary ...
Page 186: ...86 Index 186 Index ...