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Dell 5500 Series Service Manual Download Page 6

Handling swollen Lithium-ion batteries.......................................................................................................................130
Dell SupportAssist Pre-boot System Performance Check diagnostics.............................................................. 130

Running the SupportAssist Pre-Boot System Performance Check............................................................... 131

Built-in self-test (BIST).................................................................................................................................................. 131

M-BIST.......................................................................................................................................................................... 131
LCD Power rail test (L-BIST)..................................................................................................................................132
LCD Built-in Self Test (BIST)..................................................................................................................................132

System diagnostic lights................................................................................................................................................ 132
Recovering the operating system................................................................................................................................133
Real-Time Clock (RTC Reset)...................................................................................................................................... 134
Backup media and recovery options........................................................................................................................... 134
WiFi power cycle..............................................................................................................................................................134
Drain residual flea power (perform hard reset)........................................................................................................134

Chapter 7: Getting help and contacting Dell............................................................................... 136

6

Contents

Summary of Contents for 5500 Series

Page 1: ...Dell Latitude 5500 Service Manual Regulatory Model P80F Regulatory Type P80F001 September 2021 Rev A04 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...croSD card 19 Removing the microSD card 19 Installing the microSD card 19 Base cover 20 Removing the base cover 20 Installing the base cover 23 Battery 26 Lithium ion battery precautions 26 Removing the battery 27 Installing the battery 28 WWAN card 30 Removing the WWAN card 30 Installing the WWAN card 31 WLAN card 32 Removing the WLAN card 32 Installing the WLAN card 33 Coin cell battery 34 Remov...

Page 4: ...ard 63 Speakers 66 Removing the speakers 66 Installing the speakers 68 Heat sink 70 Removing the heatsink UMA 70 Installing the heatsink UMA 71 System fan 72 Removing the system fan 72 Installing the system fan 74 System board 76 Removing the system board 76 Installing the system board 79 Keyboard 82 Removing the keyboard 82 Installing the keyboard 84 Keyboard bracket 86 Removing the keyboard brac...

Page 5: ...setup options 117 General options 117 System information 118 Video 119 Security 120 Secure boot 121 Intel Software Guard Extensions 121 Performance 122 Power management 122 POST behavior 123 Manageability 124 Virtualization support 124 Wireless 125 Maintenance screen 125 System logs 125 Updating the BIOS 125 Updating the BIOS in Windows 125 Updating the BIOS in Linux and Ubuntu 126 Updating the BI...

Page 6: ...eck 131 Built in self test BIST 131 M BIST 131 LCD Power rail test L BIST 132 LCD Built in Self Test BIST 132 System diagnostic lights 132 Recovering the operating system 133 Real Time Clock RTC Reset 134 Backup media and recovery options 134 WiFi power cycle 134 Drain residual flea power perform hard reset 134 Chapter 7 Getting help and contacting Dell 136 6 Contents ...

Page 7: ... and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on th...

Page 8: ...secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic discharge ESD protection ESD is a major concern when you handle electronic components especially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can damage circuits in...

Page 9: ...est once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist strap tester check with your regional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm soun...

Page 10: ...4 Keep the load close The closer it is to your spine the less force it exerts on your back 5 Keep your back upright whether lifting or setting down the load Do not add the weight of your body to the load Avoid twisting your body and back 6 Follow the same techniques in reverse to set the load down After working inside your computer About this task NOTE Leaving stray or loose screws inside your com...

Page 11: ...management features Full duplex data transfers and support for new transfer types Backward USB 2 0 compatibility New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3 0 USB 3 1 Gen 1 Speed Currently there are 3 speed modes defined by the latest USB 3 0 USB 3 1 Gen 1 specification They are Super Speed Hi Speed and Full Speed The new SuperSpeed mod...

Page 12: ...to some products that previously weren t USB territory like external RAID storage systems Listed below are some of the available SuperSpeed USB 3 0 USB 3 1 Gen 1 products External Desktop USB 3 0 USB 3 1 Gen 1 Hard Drives Portable USB 3 0 USB 3 1 Gen 1 Hard Drives USB 3 0 USB 3 1 Gen 1 Drive Docks Adapters USB 3 0 USB 3 1 Gen 1 Flash Drives Readers USB 3 0 USB 3 1 Gen 1 Solid state Drives USB 3 0 ...

Page 13: ... connection To use this the device and the cable have to support USB Power Delivery Just having a USB Type C connection doesn t necessarily mean they do USB Type C and USB 3 1 USB 3 1 is a new USB standard USB 3 s theoretical bandwidth is 5 Gbps while USB 3 1 s is 10 Gbps That s double the bandwidth as fast as a first generation Thunderbolt connector USB Type C isn t the same thing as USB 3 1 USB ...

Page 14: ...udio on a single cable HDMI 1 4a Features HDMI Ethernet Channel Adds high speed networking to an HDMI link allowing users to take full advantage of their IP enabled devices without a separate Ethernet cable Audio Return Channel Allows an HDMI connected TV with a built in tuner to send audio data upstream to a surround audio system eliminating the need for a separate audio cable 3D Defines input ou...

Page 15: ... will apply the available LED s in the system to provide an indication of the system status Power button LED behavior without Fingerprint reader System is ON S0 LED illuminates solid white System in Sleep Standby S3 SOix LED is off System is Off Hibernating S4 S5 LED is off Power On and LED behavior with Fingerprint reader Pressing the power button for a duration between 50 msec to 2 sec turns on ...

Page 16: ...harging When the charge is complete the LED turns off If the computer is running on a battery the battery light operates as follows 1 Off the battery is adequately charged or the computer is turned off 2 Solid amber the battery charge is critically low A low battery state is approximately 30 minutes or less of battery life remaining Camera LED White LED activates when camera is on Mic Mute LED Whe...

Page 17: ...Major components of your system 1 Base cover 2 Heatsink 3 Major components of your system 17 ...

Page 18: ...sembly 14 Solid state drive 15 Coin cell battery 16 Memory modules 17 WLAN card NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options 18 Major components of your system ...

Page 19: ...D card Removing the microSD card Prerequisites 1 Follow the procedure in Before working inside your computer Steps 1 Push the microSD card to release it from the computer 1 2 Slide the microSD card out of the computer 2 Installing the microSD card Steps 1 Align the microSD card to its slot on the computer 1 4 Disassembly and reassembly 19 ...

Page 20: ...3 Follow the procedures in After working inside your computer Base cover Removing the base cover Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card Steps 1 Loosen the eight captive screws 1 20 Disassembly and reassembly ...

Page 21: ...2 Using a plastic scribe 1 pry the base cover from the top left corner and continue to work on the sides to open the base cover 2 Disassembly and reassembly 21 ...

Page 22: ...3 Lift and remove the base cover away from the computer 22 Disassembly and reassembly ...

Page 23: ...Installing the base cover Steps 1 Align and place the base cover on the computer Disassembly and reassembly 23 ...

Page 24: ...2 Press the edges and sides of the base cover until it snaps into place 24 Disassembly and reassembly ...

Page 25: ...3 Tighten the eight captive screws to secure the base cover to the computer Disassembly and reassembly 25 ...

Page 26: ...tery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system components If the battery gets stuck inside your computer as a result of swelling do no...

Page 27: ...emove the microSD card 3 Remove the base cover Steps 1 Disconnect the battery cable from the connector on the system board 2 Loosen the single captive screw that secures the battery to the palmrest 1 3 Slide the battery inward and lift the battery away from the palmrest 2 Disassembly and reassembly 27 ...

Page 28: ...Installing the battery Steps 1 Align and slide the battery on the palmrest 1 2 Tighten the single captive screw to secure the battery to the palmrest 2 28 Disassembly and reassembly ...

Page 29: ...3 Connect the battery cable to the connector on the system board Disassembly and reassembly 29 ...

Page 30: ...computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Remove the single M2x3 screw that secures the WWAN card bracket to the system board 1 2 Remove the WWAN card bracket that secures the WWAN antenna cables 2 3 Disconnect the WWAN antenna cables from the connectors on the WWAN card 3 4 Slide and lift the WWAN card away from the connector on the system board 4 30 ...

Page 31: ...sert the WWAN card into the connector on the system board 1 2 Connect the WWAN antenna cables to the connectors on the WWAN card 2 3 Place the WWAN card bracket to secure the WWAN antenna cables to the WWAN card 3 4 Replace the single M2x3 screw to secure the WWAN card bracket to the WWAN card 4 Disassembly and reassembly 31 ...

Page 32: ...nside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Remove the single M2x3 screw that secures the WLAN card bracket to the system board 1 2 Remove the WLAN card bracket that secures the WLAN antenna cables 2 3 Disconnect the WLAN antenna cables from the connectors on the WLAN card 3 4 Slide and lift the WLAN card away from the connector on the system ...

Page 33: ...sert the WLAN card into the connector on the system board 1 2 Connect the WLAN antenna cables to the connectors on the WLAN card 2 3 Place the WLAN card bracket to secure the WLAN antenna cables to the WLAN card 3 4 Replace the single M2x3 screw to secure the WLAN card bracket to the WLAN card 4 Disassembly and reassembly 33 ...

Page 34: ... battery Removing the coin cell battery Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the coin cell battery cable from the connector on the system board 1 2 Lift the coin cell battery from the system board 2 34 Disassembly and reassembly ...

Page 35: ...Installing the coin cell battery Steps 1 Place the coin cell on the system board 1 2 Connect the coin cell battery cable to the connector on the system board 2 Disassembly and reassembly 35 ...

Page 36: ...ules Removing the memory module Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Pry the retention clips securing the memory module until the memory module pops up 1 2 Remove the memory module from the memory module slot 2 36 Disassembly and reassembly ...

Page 37: ...odule with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 1 3 Press the memory module down until the clips secure it 2 NOTE If you do not hear the click remove the memory module and reinstall it Disassembly and reassembly 37 ...

Page 38: ...C in port Removing the DC in port Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Remove the two M2x5 screws that secure the Type C bracket to the system board 1 2 Lift the Type C bracket away from the computer 2 38 Disassembly and reassembly ...

Page 39: ...3 Disconnect the DC in port cable from the connector on the system board and remove the DC in port from the computer 1 2 Disassembly and reassembly 39 ...

Page 40: ...Installing the DC in port Steps 1 Place the DC in port to its slot on the computer 1 2 Connect the DC in port cable to the connector on the system board 2 40 Disassembly and reassembly ...

Page 41: ...3 Place the Type C bracket on its slot on the computer 1 4 Replace the two M2x5 screws to secure the Type C bracket to the palmrest 2 Disassembly and reassembly 41 ...

Page 42: ...working inside your computer Hard disk drive HDD Removing hard disk drive Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the hard disk drive cable from the system board 1 42 Disassembly and reassembly ...

Page 43: ... hard drive 5 Remove the four M3x3 screws securing the hard drive bracket in place 6 Remove the hard drive bracket Installing hard disk drive Steps 1 Place the hard drive bracket 2 Tighten the four M3x3 screws to attach the metal bracket to the hard disk drive 3 Connect the hard drive cable 4 Insert the hard disk drive into the slot on the computer 1 Disassembly and reassembly 43 ...

Page 44: ...he procedure in after working inside your computer Solid state drive Removing the M 2 SSD Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Peel the costume tape from the SSD module 1 2 Remove the single M2x3 screw that secures the M 2 SSD to the palmrest 2 3 Lift the M 2 SSD away from the comp...

Page 45: ...he M 2 SSD Steps 1 Place the M 2 SSD into the slot on the palmrest 1 2 Replace the single M2x3 screw to secure the M 2 SSD to the palmrest 2 3 Adhere the cosmetic tape to the M 2 SSD 3 Disassembly and reassembly 45 ...

Page 46: ...t Removing the solid state drive bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the M 2 SSD Steps 1 Remove the single M2x3 screw that secures the bracket to the palmrest 1 2 Lift the SSD bracket of the slot on the palmrest 2 46 Disassembly and reassembly ...

Page 47: ...ling the solid state drive bracket Steps 1 Align the bracket and insert it into the slot on the palmrest 1 2 Replace the single M2x3 screw to secure the bracket to the palmrest 2 Disassembly and reassembly 47 ...

Page 48: ... inside your computer Inner frame Removing the inner frame Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the M 2 SSD 7 Remove the M 2 SSD bracket Steps 1 Unroute the WLAN antenna cables 48 Disassembly and reassembly ...

Page 49: ...5 screws that secure the inner frame to the system board 1 3 Remove the six M2x3 screws that secure the inner frame to the system chassis 2 4 Lift the inner frame away from the system chassis 3 Disassembly and reassembly 49 ...

Page 50: ...n and place the inner frame on the system chassis 1 2 Replace the six M2x3 screws to secure the inner frame to the system chassis 2 3 Replace the four M2x5 screws to secure the inner frame to the system board 3 50 Disassembly and reassembly ...

Page 51: ...4 Reroute the WLAN antenna cables Disassembly and reassembly 51 ...

Page 52: ...e microSD card 7 Follow the procedure in after working inside your computer SmartCard reader Removing the SmartCard reader Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the inner frame 52 Disassembly and reassembly ...

Page 53: ...le FFC from the connector on the USH board 1 2 Peel the SmartCard FFC from the palmrest 2 3 Remove the four M2x3 screws that secure the smartcard reader to the palmrest 1 4 Lift the smartcard reader board away from the palmrest 2 Disassembly and reassembly 53 ...

Page 54: ...Installing the SmartCard reader Steps 1 Place the smart card reader board on the palmrest 1 2 Replace the four M2x3 screws to secure the smartcard reader on the palmrest 2 54 Disassembly and reassembly ...

Page 55: ...3 Connect the smartcard reader FFC to the connector on the USH board 1 4 Adhere the smartcard FFC to the palmrest 2 Disassembly and reassembly 55 ...

Page 56: ... board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the speaker Steps 1 Open the latch and disconnect the smartcard reader Flexible Flat Cable FFC from the USH board 1 2 Peel the smartcard reader FFC of the palmrest 2 and disconnect the touchpad button board cable from the connector on th...

Page 57: ...3 Remove the two M2x3 screws that secure the touchpad button bracket to the palmrest 1 4 Lift the touchpad button board bracket away from the computer 2 Disassembly and reassembly 57 ...

Page 58: ... the touchpad button board Steps 1 Place the touchpad button board into the slot on the palmrest 1 2 Replace the two M2x3 screws to secure the touchpad button board to the palmrest 2 58 Disassembly and reassembly ...

Page 59: ...t the Smartcard reader Flexible Flat Cable FFC to the USH board 1 4 Adhere the FFC on the palmrest 2 and connect the touchpad button board cable to the connector on the touchpad 3 Disassembly and reassembly 59 ...

Page 60: ...rking inside your computer LED board Removing the LED board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect and peel the USH daughter board Flexible Flat Cable FFC from the USH daughter board 1 2 60 Disassembly and reassembly ...

Page 61: ...2 Disconnect the LED board cable from the connector on the system board 1 3 Unroute the LED board cable 2 Disassembly and reassembly 61 ...

Page 62: ...4 Remove the single M2x3 screw that secures LED board to the palmrest 1 5 Lift the LED board away from the computer 2 62 Disassembly and reassembly ...

Page 63: ...D board Steps 1 Place the LED board and align the screw hole on the LED board with the screw hole on the palmrest 1 2 Replace the single M2x3 screw to secure the LED board to the palmrest 2 Disassembly and reassembly 63 ...

Page 64: ...3 Connect the LED board cable to the connector on the system board and route the LED board cable 1 2 64 Disassembly and reassembly ...

Page 65: ...4 Connect and adhere the USH daughter board Flexible Flat Cable FFC from the USH daughter board 1 2 Disassembly and reassembly 65 ...

Page 66: ...s Removing the speakers Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the LED board Steps 1 Disconnect the speaker cable from the connector on the system board 2 Peel the adhesive tapes and unroute the speaker cable 66 Disassembly and reassembly ...

Page 67: ...3 Lift and remove the speakers away from the palmrest Disassembly and reassembly 67 ...

Page 68: ...talling the speakers Steps 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palmrest 2 Route the speaker cable through the routing guides 68 Disassembly and reassembly ...

Page 69: ...3 Affix the adhesive tape to secure speaker cable to the palmrest 1 4 Connect the speaker cable to the connector on the system board Disassembly and reassembly 69 ...

Page 70: ...your computer Heat sink Removing the heatsink UMA Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Loosen the four M2x3 screws that secure the heatsink to the system board 1 2 Lift the heatsink away from the system board 2 70 Disassembly and reassembly ...

Page 71: ... the system board and align the screw holes on the heatsink with the screw holes on the system board 1 2 In sequential order as indicated on the heatsink tighten the four M2x3 screws that secure the heatsink to the system board 2 Disassembly and reassembly 71 ...

Page 72: ...working inside your computer System fan Removing the system fan Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the system fan cable from the connector on the system board 72 Disassembly and reassembly ...

Page 73: ...2 Remove the two M2x5 screws that secure the system fan to the palmrest 1 3 Lift the system fan away from the computer 2 Disassembly and reassembly 73 ...

Page 74: ...e system fan Steps 1 Place and align the screw holes on the system fan with the screw holes on to the palmrest 1 2 Replace the two M2x5 screws to secure the system fan to the palmrest 2 74 Disassembly and reassembly ...

Page 75: ...3 Connect the system fan cable to the connector on the system board Disassembly and reassembly 75 ...

Page 76: ...ites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the memory module 6 Remove the WLAN card 7 Remove the coincell battery 8 Remove the DC in 9 Remove the M 2 SSD 10 Remove the heatsink 11 Remove the system fan Steps 1 Push the dummy sim card out of the sim card slot 1 2 76 Disassembly and reassembly ...

Page 77: ...rd cable 3 b USH FFC 4 c Touchpad FFC 5 3 Remove the two M2x3 screws that secure the eDP bracket to the system board 1 4 Remove the eDP bracket away from the computer 2 5 Lift the latch and disconnect the eDP cable from the connector on the system board 3 Disassembly and reassembly 77 ...

Page 78: ...6 Remove the five M2x3 screws that secure the system board to the palmrest 1 7 Lift the system board away from the computer 2 78 Disassembly and reassembly ...

Page 79: ...Installing the system board Steps 1 Align and place the system board on the palmrest 1 2 Replace the five M2x3 screws to secure the system board to the palmrest 2 Disassembly and reassembly 79 ...

Page 80: ... eDP cable to the connector on the system board 1 4 Place the eDP support bracket above the eDP connector 2 5 Replace the two M2x3 screws to secure the eDP bracket to the system board 3 80 Disassembly and reassembly ...

Page 81: ...6 Insert the dummy sim card into the sim card slot 1 7 Connect the following cables to the system board a LED board cable 2 b USH FFC 3 c Touchpad FFC 4 Disassembly and reassembly 81 ...

Page 82: ...e the WLAN card 7 Replace the memory module 8 Replace the battery 9 Replace the base cover 10 Replace the microSD card 11 Follow the procedure in after working inside your computer Keyboard Removing the keyboard Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 82 Disassembly and reassembly ...

Page 83: ...ed with heatsink attached 11 Remove the coin cell battery Steps 1 Lift the latch and disconnect the backlit cable and the keyboard cable from the connectors on the touchpad 2 Remove the 22 M2x2 screws that secure the keyboard to the palmrest 1 3 NOTE The touchpad FFC covers one of the screws that secure the keyboard assembly to the palmrest Remove the keyboard away from the computer 2 Disassembly ...

Page 84: ...Installing the keyboard Steps 1 Align and place the keyboard on the palmrest 1 2 Replace the 22 M2x2 screws to secure the keyboard to the palmrest 2 84 Disassembly and reassembly ...

Page 85: ...3 Connect the backlit cable and the keyboard cable to the connectors on the touchpad Disassembly and reassembly 85 ...

Page 86: ...ory module 7 Replace the speaker 8 Replace the battery 9 Replace the base cover 10 Replace the microSD card 11 Follow the procedure in after working inside your computer Keyboard bracket Removing the keyboard bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the speaker 86 Disassembly ...

Page 87: ... the coin cell battery 12 Remove the keyboard Steps 1 Remove the twelve M2x2 screws that secure the keyboard to the keyboard bracket 1 2 Remove the keyboard from the keyboard bracket 2 Installing the keyboard bracket Steps 1 Align and place the keyboard on the keyboard bracket 1 2 Replace the 12 M2x2 screws to secure the keyboard on the keyboard bracket 2 Disassembly and reassembly 87 ...

Page 88: ...DC in 6 Replace the memory module 7 Replace the system fan 8 Replace the speaker 9 Replace the battery 10 Replace the base cover 11 Replace the microSD card 12 Follow the procedure in after working inside your computer Power button Removing the power button Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 88 Disassembly and reassembly ...

Page 89: ...d can be removed with heatsink attached 11 Remove the coin cell battery 12 Remove the keyboard Steps 1 Remove the two M2x2 screws that secure the power button on the palmrest 1 2 Lift the power button off the palmrest 2 Installing the power button Steps 1 Place the power button on the palmrest 1 2 Replace the two M2x2 screws that secure the power button on the palmrest 2 Disassembly and reassembly...

Page 90: ... module 7 Replace the system fan 8 Replace the speaker 9 Replace the battery 10 Replace the base cover 11 Replace the microSD card 12 Follow the procedure in after working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 90 Disassembl...

Page 91: ... the two M2x3 screws that secures the eDP cable bracket to the system board 2 3 Lift the eDP cable bracket from the system board 3 4 Disconnect and unroute the eDP cable 4 5 Open the display assembly to a 180 degree angle and flip over the system then place the system on a flat surface Disassembly and reassembly 91 ...

Page 92: ...6 Remove the six M2 5x4 screws that secures the display assembly to the system chassis 1 7 Remove the display assembly from the system 2 92 Disassembly and reassembly ...

Page 93: ... opened to the maximum before replacing the display assembly on the palmrest Steps 1 Align and place the system chassis under the hinges of the display assembly 1 2 Replace the six M2 5x4 screws that secure the display assembly to the system chassis 2 Disassembly and reassembly 93 ...

Page 94: ...3 Seat the system chassis on the display assembly 94 Disassembly and reassembly ...

Page 95: ...s on the system board 1 5 Connect the eDP cable to the eDP connector on the system board 2 6 Place the eDP cable bracket on the system board 3 7 Replace the two M2x3 screws that secure the eDP cable bracket to the system board 4 Disassembly and reassembly 95 ...

Page 96: ...ezel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly Steps 1 NOTE Display bezel cannot be reused after being removed Use a plastic scribe to carefully pry open the recesses near the left and right hinges on the bottom edge of the display bezel 1 96 Disassembly and reasse...

Page 97: ...nds or plastic scribes using a screw driver or other sharp objects may damage the display cover Carefully pry open the inside edge of the display bezel and then pry open the inside edge of the left and right sides of the display bezel 2 3 Lift the display bezel from the display assembly Disassembly and reassembly 97 ...

Page 98: ...Installing the display bezel Steps Align the display bezel with the display assembly and then gently snap the display bezel into place 98 Disassembly and reassembly ...

Page 99: ...Disassembly and reassembly 99 ...

Page 100: ...llow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps 8 Remove the display hinges Steps 1 Remove the four M2 5x3 5 screws that secure the display panel to the display assembly 1 and lift to turn over the display panel to access the display cabl...

Page 101: ...ures the display cable connector 2 4 Lift the latch and disconnect the display cable from the connector on the display panel 3 4 NOTE Do not pull and release the Stretch SR Tapes from the display panel There is no need to separate the brackets from the display panel Disassembly and reassembly 101 ...

Page 102: ...102 Disassembly and reassembly ...

Page 103: ...display cable connector 3 3 Adhere the conductive tape to secure the display cable connector 4 4 NOTE LCD Panel comes with two L R brackets that needs to toe in first then secure two screws located at the base of the LCD panel Replace the four M2 5x3 5 screws that secure the display panel to the display assembly Disassembly and reassembly 103 ...

Page 104: ...r 7 Replace the microSD card 8 Follow the procedure in after working inside your computer Camera Removing camera Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps 104 Disassembly and reassembly ...

Page 105: ... cable from the connector on the camera module 3 Installing camera Steps 1 Connect the camera cable to the connector on the camera module 1 2 Insert the camera into the slot on the display back cover 2 3 Affix the two conductive tape above the camera 3 Disassembly and reassembly 105 ...

Page 106: ... Replace the base cover 8 Replace the microSD card 9 Follow the procedure in after working inside your computer Hinge caps Removing hinge caps Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 106 Disassembly and reassembly ...

Page 107: ...hinge caps from the ribs on the display back cover then slide inwards to remove the hinge caps from the display hinge 2 Installing hinge caps Steps 1 Place the hinge caps and slide outward on the display hinges 1 2 Replace the two M2x2 5 screws to secure the hinge caps to the display hinge Disassembly and reassembly 107 ...

Page 108: ...ow the procedure in after working inside your computer Display hinges Removing display hinge Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps 108 Disassembly and reassembly ...

Page 109: ...e display assembly 1 2 Remove the display hinges from the display back cover 2 Installing display hinge Steps 1 Place the display hinge on the display assembly 2 Replace the four M2 5x3 5 screws to secure the display hinge to the display assembly Disassembly and reassembly 109 ...

Page 110: ...the procedure in after working inside your computer Display eDP cable Removing display cable Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps 8 Remove the display hinges 110 Disassembly and reassembly ...

Page 111: ... display cable to release it from adhesive and lift the display cable from the display back cover Installing display cable Steps 1 Adhere the display cable to the display back cover 2 Adhere the conductive tape and route the display cable to the display back cover Disassembly and reassembly 111 ...

Page 112: ... card 10 Follow the procedure in after working inside your computer Display back cover assembly Replacing the display back cover Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps 8 Remove the display hinges 9 Remove the di...

Page 113: ...ace the display hinges 5 Replace the hinge caps 6 Replace the display bezel 7 Replace the display assembly 8 Replace the battery 9 Replace the base cover 10 Replace the microSD card 11 Follow the procedure in after working inside your computer Palmrest assembly Replacing the palmrest and keyboard assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the micr...

Page 114: ...ve the keyboard 13 Remove the SmartCard reader About this task After performing the preceding steps you are left with the palmrest and keyboard assembly Next steps 1 Replace the SmartCard reader 2 Replace the keyboard 3 Replace the coin cell battery 4 Replace the system board NOTE System board can be replaced with heatsink attached 5 Replace the WLAN card 6 Replace the DC in 7 Replace the memory m...

Page 115: ...10 Replace the battery 11 Replace the base cover 12 Replace the microSD card 13 Follow the procedure in after working inside your computer Disassembly and reassembly 115 ...

Page 116: ...g or disabling base devices BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering BIOS setup program Steps 1 Turn on your computer 2 Press F2 immediately to enter the BIOS setup program NOTE If you wait too long and the operating system logo appears continue to wait until you see the...

Page 117: ...mation System Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Manufacture Date Ownership Date and the Express Service Code Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channel Mode Memory Technology DIMM A size and DIMM B size Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maxi...

Page 118: ...lt USB Configuration Allows you to enable or disable the integrated USB controller for Enable USB Boot Support Enable External USB Port All the options are enabled by default Thunderbolt Adapter Configuration This section allows Thunderbolt Adapter Configuration Thunderbolt is enabled by default Enable Thunderbolt Boot Support is disabled No security is disabled User configuration enabled by defau...

Page 119: ...ve Mode disabled by default When enabled pressing Fn Shift B will turn off all light and sound emissions in the system Press Fn Shift B to resume normal operation Miscellaneous Devices Allows you to enable or disable the following devices Enable Camera enabled by default Enable Hard Drive Free Fall Protection enabled by default Enable Secure Digital SD Card enabled by default Secure Digital SD Car...

Page 120: ...that may be present Password Change This option lets you determine whether changes to the System and Hard Disk passwords are permitted when an administrator password is set Allow Non Admin Password Changes This option is enabled by default UEFI Capsule Firmware Updates This option controls whether this system allows BIOS updates via UEFI capsule update packages This option is selected by default D...

Page 121: ...key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are PK default KEK db dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are Save to File Saves the key to a user selected file Replace from File Replaces the current key with a key from a user selected file Append from File Adds a key to ...

Page 122: ...the additional processor sleep states C states This option is set by default Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor Enable Intel TurboBoost This option is set by default Hyper Thread Control Allows you to enable or disable the HyperThreading in the processor Disabled Enabled Default Power management Option Description AC Behavior Allows you to e...

Page 123: ...n your system runs only in battery even if the AC is attached Enable peak shift is disabled Set battery threshold 15 to 100 15 enabled by default Advanced Battery Charge Configuration This option enables you to maximize the battery health By enabling this option your system uses the standard charging algorithm and other techniques during the non work hours to improve the battery health Enable Adva...

Page 124: ...ing the system boot Disabled Enabled by default Restrict MEBx Access USB Provision When enabled Intel AMT can be provisioned using the local provisioning file via a USB storage device Enable USB Provision disabled by default MEBX Hotkey Allows you to specify whether the MEBx Hotkey function should enable during the system boot Enable MEBx hotkey enabled by default Virtualization support Option Des...

Page 125: ...from a recover file on the user primary hard drive or an external USB key BIOS Recovery from Hard Drive enabled by default Always perform integrity check disabled by default First Power On Date This option lets you set Ownership date Set Ownership Date disabled by default System logs Option Description BIOS Events Allows you to view and clear the System Setup BIOS POST events Thermal Events Allows...

Page 126: ...eboot If the recovery key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article https www dell com support article sln153694 Steps 1 Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file 2 Create a bootable USB drive For more information s...

Page 127: ... may not boot if you turn off your computer Steps 1 From a turn off state insert the USB drive where you copied the flash into a USB port of the computer 2 Turn on the computer and press F12 to access the One Time Boot Menu select BIOS Update using the mouse or arrow keys then press Enter The flash BIOS menu is displayed 3 Click Flash from file 4 Select external USB device 5 Select the file and do...

Page 128: ...assword You cannot delete or change an existing System or Setup password if the Password Status is Locked About this task To enter the System Setup press F12 immediately after a power on or reboot Steps 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 ...

Page 129: ... Clearing BIOS System Setup and System passwords About this task To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application BIOS setup 129 ...

Page 130: ... surface of the battery Do not bend the battery Do not use tools of any type to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a battery can be dangerous Do not attempt to reassemble a damaged or swollen battery into a laptop Swollen batteries that are covered under warranty should be returned to Del...

Page 131: ...s Esc and click Yes to stop the diagnostic test 7 Select the device from the left pane and click Run Tests 8 If there are any issues error codes are displayed Note the error code and validation number and contact Dell Built in self test BIST M BIST M BIST Built In Self Test is the system board s built in self test diagnostics tool that improves the diagnostics accuracy of system board embedded con...

Page 132: ...gs When you notice screen abnormalities like flickering distortion clarity issues fuzzy or blurry image horizontal or vertical lines color fade etc it is always a good practice to isolate the LCD screen by running the Built In Self Test BIST How to invoke LCD BIST Test 1 Power off the Dell laptop 2 Disconnect any peripherals that are connected to the laptop Connect only the AC adapter charger to t...

Page 133: ...or Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts it automatically starts Dell Suppor...

Page 134: ...Fi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Drain residual flea power perform hard reset About this task Flea power is the residual static electricity that remains in the c...

Page 135: ...nnect the power adapter to your computer 9 Turn on your computer NOTE For more information about performing a hard reset see the knowledge base article 000130881 at www dell com support Troubleshooting 135 ...

Page 136: ...rvice Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type th...

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