Dell 1dw User Manual Download Page 114

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Press

to turn off the printer.

Check the paper tray or lift the scanner unit to check for jammed paper.

Firmly grasp the paper, and then gently pull it out.

Note:

Be careful not to tear the paper while removing it.

Press

to turn the printer back on.

Paper jam in the duplex unit

Note:

The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

Push down the duplex latches and pull out the duplex unit.

CAUTION—POTENTIAL INJURY:

The area behind the duplex cover has protruding ribs as part of the paper

path. To avoid injury, use caution when accessing this area for clearing a paper jam.

Troubleshooting

114

Summary of Contents for 1dw

Page 1: ...Dell V715w User s Guide May 2009 www dell com support dell com Machine type s 4444 Model s 5dw 1dw ...

Page 2: ...13 Changing the Power Saver timeout 15 Saving paper and energy with Eco Mode 15 Changing temporary settings into new default settings 16 Resetting to factory settings 17 Using the printer software 18 Minimum system requirements 18 Using the Windows printer software 18 Updating the printer software Windows only 20 Reinstalling the printer software 20 Loading paper and original documents 21 Loading ...

Page 3: ... 48 Adjusting copy quality 49 Making a copy lighter or darker 49 Collating copies using the printer control panel 50 Repeating an image on one page 50 Copying multiple pages on one sheet 50 Making a duplex copy 51 Canceling copy jobs 52 Scanning 53 Tips for scanning 53 Scanning to a local or network computer 53 Scanning to a flash drive or memory card 54 Scanning photos into an editing application...

Page 4: ...intaining the printer 104 Maintaining ink cartridges 104 Cleaning the exterior of the printer 105 Cleaning the scanner glass 106 Troubleshooting 107 Before you troubleshoot 107 Using the Service Center to solve printer problems 107 If Troubleshooting does not solve your problem 107 Setup troubleshooting 107 Jams and misfeeds troubleshooting 113 Print troubleshooting 116 Copy and scan troubleshooti...

Page 5: ... INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion orstress Do not pinchthe powercord betweenobjects such as furniture and walls If any of these things happen a risk of fire or electrical shock results Inspect the power cord regularly for signs of such problems Remove the power cord from the electrical outlet before inspecting it ...

Page 6: ... screen brightness to low and sets the printer to change to Power Saver mode after the printer is left idle for 10 minutes Select thelowest PowerSavertimeout The Power Saver feature putsthe printer in a minimum powerstandby mode after the printer has been idle for a set amount of time the Power Saver timeout Share your printer Wireless network printers allow you to share a single printer among mul...

Page 7: ...ng information about the printer Publications What are you looking for Find it here Initial setup instructions Connecting the printer Installing the printer software Setup documentation The setup documentation came with the printer Additional setup and instructions for using the printer Selecting and storing paper and specialty media Loading paper Performing printing copying scanning and faxing ta...

Page 8: ...ng information ready when you contact support so that they may serve you faster Service Tag Express Service Code Note The ServiceTag and Express ServiceCode appear on labels located on your printer Software and Drivers Certified drivers for your printer and installers for Dell printer software Readme files Last minute technical changes or advanced technical reference material for experienced users...

Page 9: ...ot load postcards photos small items or thin media such as magazine clippings into the ADF Place these items on the scanner glass 5 ADF paper guide Keep paper straight when feeding into the ADF 6 ADF output tray Hold documents as they exit from the ADF 7 Wi Fi indicator Check wireless status 8 Memory card slot Insert a memory card 9 PictBridge and USB port Connect a PictBridge enabled digital came...

Page 10: ...E Connect the printer to an active telephone line through a standard wall jack DSL filter or VoIP adapter to send and receive faxes 6 EXT Port EXT Connect additional devices telephone or answering machine to the printer and the telephone line Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region Note Remove the pl...

Page 11: ...e only After use return this cartridge to Dell for remanufacturing refilling or recycling To learn more about recycling Dell products visit www dell com recycling 2 Available only on the Dell Web site at www dell com supplies Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin You must install new cartridges immediately after removing the old ones or the ...

Page 12: ... the ink to air 5 Close the printer Recycling Dell products To return Dell products to Dell for recycling 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select Printer Home 4 Choose your printer from the printer drop down list 5 From the Maintenance tab click Order supplies 6 Click 7 Follow the instructions on the computer screen Orderi...

Page 13: ...ver mode Note When the printer is on press to switch to Power Saver mode Press and hold for three seconds to turn off the printer 2 Copy Access the copy menu and make copies 3 Scan Access the scan menu and scan documents 4 Fax Access the fax menu and send faxes 5 Photo Access the photo menu and print photos 6 Back Return to the previous screen Exit from one menu level to a higher one Using the pri...

Page 14: ...s selected 1 2 3 4 5 6 7 8 Use To 1 Address Book Access fax numbers from a saved list of numbers 2 Redial Pause In Fax mode Insert a three second pause in a fax number to wait for an outside line or get through an automatedanswering system Enterapauseonlywhenyouhavealreadybegunentering the number Display the last number dialed Press the left or right arrow button to view the last five numbers dial...

Page 15: ...s left idle The Power Saver feature optimizes energy efficiency by reducing the printer power consumption as much as 28 percent on some printer models compared to the default printer settings To save the most energy select the lowest Power Saver timeout 1 From the printer control panel press 2 Press the up or down arrow button to scroll to Device Setup and then press 3 Press the up or down arrow b...

Page 16: ...hter Darker Quality Photo menu The following Photo options will not time out after two minutes of inactivity or after you turn off the printer but they will return to the factory default settings when a memory card or flash drive is removed Layout Colorized Effect Photo Size Quality To change the temporary settings into new default settings 1 From the printer control panel press 2 Press the up or ...

Page 17: ... press 3 Press the up or down arrow button to scroll to Set Defaults and then press 4 Press the up or down arrow button to scroll to Use Factory and then press 5 When prompted to set the initial settings of your printer make your selections using the printer control panel buttons Initial Setup Complete appears on the display Using a button combination if you cannot read the current language 1 Turn...

Page 18: ...all the necessary software was installed You may have chosen to install some additional programs The following table provides an overview of various software programs and what they can help you do If you did not install these additional programs during initial installation then reinsert the installation software CD runtheinstallationsoftware andthenselectInstallAdditionalSoftware from theSoftwareA...

Page 19: ...he wireless settings of the printer Note This program is installed automatically with the printer software if the printer has wireless capability Dell Service Center referred to as Service Center Troubleshoot the printer Access the printer maintenance functions Contact technical support Notes This program is installed automatically with the printer software You may be prompted to install this prog...

Page 20: ...r software 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select the uninstall option 4 Follow the instructions on the computer screen to remove the software 5 Once the uninstall process in complete restart your computer Installing the printer software Note If you installed the printer software on this computer before but need to reinst...

Page 21: ...per is not used or damaged If you are using specialty paper you follow the instructions that came with it Note To avoid jams make sure the paper does not buckle when you adjust the paper guides 1 Pull tray completely out of the printer 2 Move the paper guides to the sides of tray Loading paper and original documents 21 ...

Page 22: ...en squeeze the tab and pull to extend the tray Note When you pull the extension out the first stop accommodates A4 size paper When the extension is fully out it accommodates legal size paper 4 Load the paper Loading paper and original documents 22 ...

Page 23: ...extended the tray to accommodate A4 or legal size paper then the tray sticks out from the front of the printer when inserted 7 Flip up the paper stop to catch the paper as it exits Note If you loaded A4 or legal size paper then extend the paper stop Use both extenders for A4 and legal Loading paper and original documents 23 ...

Page 24: ...Loading envelopes or photo paper 1 Pull tray completely out of the printer 2 Move the paper guides to the sides of tray Loading paper and original documents 24 ...

Page 25: ...aper types in the tray You can load either envelopes or photo paper but not both 4 Load envelopes or photo paper Note Load envelopes or photo paper with the printable side facedown If you are not sure which side is the printable side then see the instructions that came with the envelopes or photo paper Loading paper and original documents 25 ...

Page 26: ...edges of the envelopes or photo paper 2 3 1 2 3 1 6 Insert the tray 7 Flip up the paper stop to catch the envelopes or photos as they exit Note For best results allow photos to dry at least 24 hours before stacking displaying or storing Loading paper and original documents 26 ...

Page 27: ...your paper type 10 envelopes The envelopes are designed for use with inkjet printers The print side of the envelopes faces down with the flap to the left as shown Youload theenvelopes in thecenterof thetrayas indicatedbytheicon Load them all the way to the back of the tray You print the envelopes in landscape orientation The paper guides rest against the left right and bottom edges of the envelope...

Page 28: ...s rest against the left right and bottom edges of the transparencies Note Transparencies requiremoredryingtime Removeeachtransparency as it exits and allow it to dry to avoid ink smudging 10 iron on transfers Youfollowtheloadinginstructionsthatcamewiththeiron ontransfers The print side of the transfers faces down The paper guides rest against the edges of the transfers Note For best results load t...

Page 29: ...size paper type and photo print size for the documents and photos that you print Note These default settings apply only to print copy and scan jobs that you initiate from the printer 1 From the printer control panel press 2 Choose the default settings If you want to set the default paper size a Press to select Paper Setup b Press the up or down arrow button to scroll to Paper Size and then press c...

Page 30: ...ss 2 Close the scanner lid Loading original documents into the ADF You can load up to 50 sheets of an original document into the ADF for scanning copying and faxing You can load A4 letter or legal size paper into the ADF 1 Adjust the paper guide on the ADF tray to the width of the original document 2 Load the original document faceup and top edge first into the ADF until you hear a beep Loading pa...

Page 31: ...int the type of paper to use and how the pages should print d Click OK to close any printer software dialogs e Click OK or Print Collating printed copies If you print multiple copies of a document then you can choose to print each copy as a set collated or to print the copies as groups of pages not collated Collated Not collated Notes The collate option is available only when you are printing mult...

Page 32: ...rinter software dialogs 5 Click OK or Print Printing multiple pages on one sheet 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 From the Layout list of the Advanced tab select Pages per sheet 4 Select the number of page images to print on each page If you want each page image to be surrounded by a border then select Print Page Borders 5 Click OK to close ...

Page 33: ... printer to connect to the network computer or to finish searching the network for available computers c When prompted press the up or down arrow button to select the name of the network computer and then press to start printing the document Notes You may be prompted to enter a PIN if the computer requires it Enter the PIN using the keypad To assign a computer name and a PIN to the computer see th...

Page 34: ...he top of the label sheet feeds into the printer first Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet Make sure the paper guide or paper guides rest against the edges of the label sheet Use full label sheets Partial sheets with areas exposed by missing labels may cause labels to peel off during printing resulting in a paper jam Printing on custom...

Page 35: ...point toward the printer If necessary connect the memory card to the adapter that came with it Make surethatthememorycardinsertedissupported by the printer For more information see Supported memory cards and file types on page 36 FLASH DRIV E Notes The flash drive uses the same port that is used for a PictBridge camera cable An adapter may be necessary if your flash drive does not fit directly int...

Page 36: ...crosoft PowerPoint Open Document Format wpd WordPerfect Images JPEG TIFF Printing photos using the printer control panel 1 Load photo paper 2 From the printer control panel press 3 Insert a memory card flash drive or digital camera set to mass storage mode If image files and document files are stored in the memory device then press to select Photos 4 Press the up or down arrow button to scroll to ...

Page 37: ...ess of a photo Crop Crop a photo Auto Enhance Enhance a photo automatically Reduce Red Eye Reduce the red eye effect caused by light reflection Rotate Rotate a photo in 90 degree increments clockwise or counterclockwise Colorized Effect Select whether to print a photo in black and white sepia antique brown or antique gray Frames Select a frame for the photo 7 Press the arrow buttons to make your s...

Page 38: ...nd then press b Press the up or down arrow button to select the network computer where you want to save the photos and then press c Transfer or print the photos Fast Pics launches automatically when a connection is established Follow the instructions on the computer screen to transfer the photos to the computer or to print Printing photos from a PictBridge enabled digital camera PictBridge is a te...

Page 39: ...nt Press each time you make a selection Note The printer will use the default print settings unless you change the print settings from the camera 5 See the documentation for your camera to begin printing Note If you insert the camera while the printer is performing another job then wait for the job to finish before printing from the camera Printing photos from a memory device using the proof sheet...

Page 40: ...oring Printing photos from a digital camera using DPOF If your camera supports Digital Print Order Format DPOF then you can specify which photos to print how many of each and the print settings while the memory card is still in the camera The printer recognizes these settings when you insert the memory card into the printer or connect the camera to the printer Note If you specify a photo size whil...

Page 41: ...curity level or the Bluetooth pass key The Bluetooth enabled device you are using requires users to set up a Bluetooth connection on every print job For more information see the documentation for your Bluetooth device The name of the Bluetooth device you are using is automatically deleted from the Bluetooth device list When the Bluetooth security level is set to High the printer saves a list of up...

Page 42: ...rinter control panel press 3 Press the up or down arrow button to scroll to Bluetooth Setup and then press 4 Press the up or down arrow button to scroll to Security Level and then press 5 Press the up or down arrow button to select the security level and then press Low allows Bluetooth devices to connect and send print jobs to your printer without requiring users to enter a pass key High requires ...

Page 43: ...Bluetooth enabled device on page 41 3 Set up the Bluetooth device to print to the printer For more information see the documentation for your Bluetooth device 4 See the documentation for your Bluetooth device to begin printing Note If the Bluetooth Security Level on the printer is set to High you must enter a pass key Printing on both sides of the paper duplexing Printing on both sides of the pape...

Page 44: ...ces Options or Setup 3 Click the Advanced tab 4 From the 2 Sided Printing section select Manual Note The Print Instruction Page to Assist in Reloading item is selected automatically 5 Click OK The printer prints the odd numbered pages and the instruction sheet 6 Flip and reload the paper following the directions on the instruction sheet to complete the print job Note To return to single sided prin...

Page 45: ...der opens 4 Right click the printer and then select Printing Preferences 5 Select Quick Print as the printing mode Changing the printing mode for a single print job 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Select Automatic Quick Print Normal or Best Note Printing in Quick Print mode uses less ink and is ideal for printing text documents Pausing prin...

Page 46: ...ntercontrolpanel press Tocancelaprintjobfromthecomputer dothefollowing 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the printer and then select Open 5 Cancel the print job If you want to cancel a particular print job then right click the document name and then select Cancel If you w...

Page 47: ...ss close the scanner lid to avoid dark edges on the scanned image Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass Making copies 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the printer control panel press 4 Press the left or right ...

Page 48: ...ect Yes 7 Load the back side of the ID card facedown on the top left corner of the scanner glass and then press to start printing Copying a two sided document 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the printer control panel press 4 Press the up or down arrow button to scroll to 2 Sided Copies 5 Press the left or right arrow button to sc...

Page 49: ...ings to the default The resize setting also switches to 100 after two minutes of printer inactivity Adjusting copy quality 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the printer control panel press 4 Press the up or down arrow button to scroll to Quality 5 Press the left or right arrow button to set the copy quality to Automatic Draft Norma...

Page 50: ...when creating items such as labels decals flyers and handouts 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the printer control panel press 4 Press the up or down arrow button to scroll to Copies per Sheet 5 Press the left or right arrow button to select the number of times that an image is repeated on a page once four times nine times or 16 t...

Page 51: ...uplex option that matches your original document If you are copying a one sided document then press the left or right arrow button to scroll to 1 to 2 If you are copying a two sided document then press the left or right arrow button to scroll to 2 to 2 6 Press to save the first page of the document to the printer memory 7 Follow the instructions on the display Making a duplex copy manually 1 Load ...

Page 52: ...r from the paper exit tray and then reload the paper to print the other side of the document 8 Press Canceling copy jobs To cancel a copy job press Scanning stops and the printer returns to the previous menu Copying 52 ...

Page 53: ...se items on the scanner glass Select the PDF file type if you want to scan multiple pages and save them as one file Scanning to a local or network computer 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 From the printer control panel press 3 Press the left or right arrow button to scroll to USB or the name of the network computer and then press The local or netw...

Page 54: ...canning The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved Scanning photos into an editing application Using the printer control panel 1 Load the photo or photos facedown on the scanner glass 2 From the printer control panel press 3 Press the left or right arrow button to scroll to USB or the name of the network computer to ...

Page 55: ... photos and open in a photo editing application to edit Scanning documents into an editing application An Optical Character Recognition OCR application allows you to edit an original text document that has been scanned In order for this to work you must have an OCR application stored on a local or network computer and you must be able to choose it from the list of applications when you set up the ...

Page 56: ...en you can scan the document to the computer and then send it through e mail as an attachment Scanning to a PDF 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 Click or Start 3 Click All Programs or Programs and then select the printer program folder from the list 4 Select Printer Home 5 Choose your printer from the printer drop down list 6 Click PDF Scanning sta...

Page 57: ...ystem What is an application list and how do I update it When you scan a file you can choose which application to use to open it on your computer The printer downloads this application list from your computer when scanning for the first time If you do not see the application you want on the list or if you install new applications on your computer then update the application list in the printer Upd...

Page 58: ...inter to fax Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax line EXT LINE To connect Connect the cable from the wall jack to the port of the printer Tips for this setup You can set the printer to receive faxes automatically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically Auto Answer On then set the printer to pick up on any ...

Page 59: ...lephone wall jack EXT LINE PHONE LINE To connect 1 Connect the cable from the wall jack to the port of the printer 2 Remove the protective plug from the port of the printer and then connect the answering machine to the port Connected to different wall jacks EXT LINE PHONE LINE Faxing 59 ...

Page 60: ...oice calls are received If the call is a fax then the printer detects the fax signal on the line and takes over the call If you subscribe to a distinctive ring service provided by your telephone company then make sure that you set the correct ring pattern for the printer Otherwise the printer will not receive faxes even if you have set it to receive faxes automatically Setup 3 Printer is sharing t...

Page 61: ...g voice mail more often than fax Scenario 2 Digital Subscriber Line DSL EXT LINE A Digital Subscriber Line splits your regular telephone line into two channels voice and Internet Telephone and fax signals travel through the voice channel and Internet signals pass through the other channel This way you can use the same line for analog voice calls including faxes and digital Internet access To minim...

Page 62: ...the second phone port 3 Remove the protective plug from the port of the printer and then connect the telephone to the port Tips for this setup To make sure that the phone port on the VoIP adapter is active plug an analog telephone into the phone port and then listen for a dial tone If you hear a dial tone then the port is active If you need two phone ports for your devices but do not want to pay e...

Page 63: ...plug from the port of the printer and then connect the telephone to the port Tips for this setup To make sure that the phone port on the cable modem is active plug an analog telephone into the phone port and then listen for a dial tone If you hear a dial tone then the port is active If you need two phone ports for your devices but do not want to pay extra then do not plug the printer into the seco...

Page 64: ...t of the printer and then connect the telephone to the port Scenario 5 Country specific setup Differentcountrieshave different typesof telephone walljacks The mostcommon walljack isthe Registered Jack 11 RJ 11 the standard adopted by most countries You need to have an RJ 11 plug or a telephone cable that has an RJ 11 connector so you can connect a device to an RJ 11 wall jack The fax ports on the ...

Page 65: ... 11 adapter and then connect the adapter to the wall jack 3 If you want to connect another device telephone or answering machine to the same wall jack and if the device has a non RJ 11 connector then connect it directly to the wall jack Notes Do not remove the wrap plug from the port of the printer The printer may not come with an RJ 11 adapter in your country or region Faxing 65 ...

Page 66: ...plugalldevicesintothewalljack Youcannotplugatelephoneoranswering machine into the port of the printer This is called serial connection Austria Germany Portugal Belgium Ireland Spain Denmark Italy Sweden France Netherlands Switzerland Finland Norway United Kingdom Warning Potential Damage If your country is on the list then do not remove the wrap plug from the port of the printer It is necessary fo...

Page 67: ...m the wall jack to the port of the printer Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The F port is for telephones N F N Faxing 67 ...

Page 68: ...your telephone number unless you have a dedicated fax telephone line and the time and date on your fax machine when a transmission is made This information appears in the header and footer of the faxes that you send Insomecountries you cannotsendafaxwithoutthisinformation Somefaxmachinesalsoblockfaxeswithoutsender information so make sure that you enter this information in your printer Setting the...

Page 69: ...t time you launch the fax software The printer also saves the settings that you choose in the fax software unless you set the printer to block changes made from the computer Configuring fax settings using the fax software Before opening the fax software to configure the fax settings make sure that The printer is properly connected to the telephone line The printer is turned on and connected to the...

Page 70: ... this menu Enable fax forwarding Set a manual answer code This is the code you press to receive faxes manually Set the Caller ID pattern that you want Some countries or regions have multiple patterns Fax Printing Set the printer to print incoming faxes to fit a page Set the fax footer Dialing and Sending Set your fax name and fax number Adjust the dialing volume Set the dial method redial time num...

Page 71: ...ou need to import contactsfromthe phone bookson yourcomputerthat are supported by the fax software In addition to the software Address Book you may also have phone books of the mail clients installed on your computer such as Microsoft Outlook 8 Click OK For more information click Help or to view the help information for the fax software Creating a contact list using the printer control panel 1 Fro...

Page 72: ...canner glass Use the scanner glass for single pages small items such as postcards or photos transparencies photo paper or thin media such as magazine clippings Tips for sending faxes Before you send a fax Make sure that the printer is on and connected to a working telephone DSL or VoIP line The line is working if you hear a dial tone Load an original document faceup into the ADF or facedown on the...

Page 73: ...d connected to a working telephone DSL or VoIP line The line is working if you hear a dial tone If you set the printer to receive faxes manually Auto Answer Off then make sure that the ringer volume is not set to Off If you have set the printer to receive faxes automatically Auto Answer On then load paper in the printer Receiving faxes automatically 1 Make sure that Auto Answer is on a From the pr...

Page 74: ...eceive faxes automatically Receiving a fax manually 1 Turn off Auto Answer a From the printer control panel press b Press the arrow buttons to scroll to Fax Setup and then press c Press the arrow buttons to scroll to Ringing and Answering and then press d Press again to select Auto Answer e Press the arrow buttons to scroll to Off and then press 2 When the telephone rings and you hear fax tones wh...

Page 75: ...s then your fax number is the number that you assigned to the printer Make sure that you enter the correct distinctive ring pattern for that number in the fax software or in the Fax Setup menu of the printer control panel If you have more than one telephone line thenmake sure that you enterthe number forthe line on whichthe printer is connected What is my dialing prefix The dialing prefix is the n...

Page 76: ...mberhasa designated ring pattern a single ring a double ring a triple ring The differentring patterns let you know what telephone number was dialed and what device you should use to answer the call Assign one of your telephone numbers to the printer as the fax number and then set the printer to answer the ring pattern of that number If the pattern is set incorrectly then the printer rings but it n...

Page 77: ... the arrow buttons to select a dial volume setting and then press Adjusting the ringer volume 1 Press to scroll back to the Fax Setup menu and then press 2 Press the arrow buttons to scroll to Ringing and Answering and then press 3 Press the arrow buttons to scroll to Ringer Volume and then press 4 Press the arrow buttons to select a ringer volume setting and then press How can I make sure that th...

Page 78: ...er entering the fax number press the arrow buttons to select a fax quality and then press How do I send a fax at a scheduled time 1 From the printer control panel press 2 Enter the fax number of the recipient or press Address Book to select a number from the Speed Dial or Group Dial list 3 If you want to send the fax to a single recipient then press If you want to send a fax to a group of numbers ...

Page 79: ...t reports of sent and or received faxes 1 From the printer control panel press 2 Press the arrow buttons to scroll to Fax Setup and then press 3 Press the arrow buttons to scroll to Reports and then press To view the fax history on the display press again To print sent fax history only press the arrow buttons to scroll to Print Send Log and then press To print received fax history only press the a...

Page 80: ...control panel press b Press the arrow buttons to scroll to Fax Setup and then press c Press the arrow buttons to scroll to Fax Blocking and then press d Press the arrow buttons to scroll to Turn On Off and then press e Press the arrow buttons to scroll to On and then press to save the setting 2 Add a number to block a Press the arrow buttons to scroll to Add b Press c Use the keypad to enter the f...

Page 81: ...tically prints an error report the next time it is turned on For incoming faxes the error report lets you know who sent the fax and how many pages were not printed For outgoing faxes it lets you know how many pages were not sent Faxes lost due to power loss are not retrievable Faxing 81 ...

Page 82: ...ic and the weakest type of wireless security WEP security relies on a series of characters called the WEP key Every device on the wireless network must use the same WEP key WEP security can be used on both ad hoc and infrastructure networks A valid WEP key has Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or Exactly 5 or 13 ASCII characters ASCII characters are...

Page 83: ...rase that allows other devices to communicate on the network if encryption was used to secure your network You can locate your network WEP key or WPA passphrase by accessing your wireless access point or router and checking the security information If your wireless access point wireless router is using Wired Equivalent Privacy WEP security the WEP key should be Exactly 10 or 26 hexadecimal charact...

Page 84: ...ick Start and then click Run b In the Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive 3 Follow the instructions on the computer screen for installing a configured printer on a new computer Interpreting the colors of the Wi Fi indicator light The colors of the Wi Fi indicator light show the network status of the printer Off means one of the following The print...

Page 85: ...creen From the list that appears in the Choose your wireless network dialog select your network and then click Continue If your wireless network does not appear in the list a Select Unlisted Network and then click Continue b Enter the details about your wireless network Note YourWEP WPA orWPA2 keymaybe obtained from the bottom of the box the user sguide thatcame with the box or from the box Web pa...

Page 86: ...e new settings Advanced wireless setup Creating an ad hoc wireless network The recommended way to set up your wireless network is to use a wireless access point wireless router A network set up this way is called an infrastructure network If you have an infrastructure network you should configure the printer for use on that network Note The printer can communicate on only one wireless network at a...

Page 87: ...reless installation Note Do not connect the installation or network cables until instructed to do so by the setup software 10 When the available networks are displayed provide the network name and the security information you created in step 6 The installer will configure the printer for use with your computer 11 Store a copy of your network name and security information in a safe place for future...

Page 88: ...ss Network Connections icon b Select View Available Wireless Networks If the network is listed but the computer is not connected select the ad hoc network and then click Connect If the network does not appear wait a minute and then click Refresh network list 24 Insert the installation software CD and follow the directions for wireless installation Note Do not connect the installation or network ca...

Page 89: ...support WPS If any device on your network does not support WPS then you must type the SSID and security information when prompted If you are using the PIN method to add your printer using WPS make sure you type all eight digits when you are asked to enter your PIN Switching between USB Ethernet and wireless connections Windows only You can change the way you access your printer depending on your n...

Page 90: ... access your printer If the printer is currently set up for Ethernet 1 Attach a USB cable to the computer and to the printer 2 Wait for a moment for Windows to locate the driver and finish setting up the printer 3 Select the USB printer see Selecting the printer on page 91 If the printer is currently set up for wireless 1 Attach a USB cable to the computer and to the printer 2 Wait a moment for Wi...

Page 91: ...repare the computers to share the printer a Make all computers printing to the printer accessible through Network Neighborhood by enabling File and Print Sharing See the Windows documentation for instructions on enabling File and Print Sharing b Install the printer software on all computers that will print to the printer 2 Identify the printer a On the computer that is attached to the printer do o...

Page 92: ...ssigns IP addresses to computers and printers continue on to installing the printer A valid unique IP address for the printer to use on the network The network gateway The network mask A nickname for the printer optional Note A printer nickname can make it easier for you to identify your printer on the network You can choose to use the default printer nickname or assign a name that is easier for y...

Page 93: ...gos on the side back or top of your access point or router Where do I find my WEP key or WPA passphrase To find the WEP key or WPA passphrase for the wireless network view the security settings on the access point or wireless router Most access points have a Web page that can be accessed using a Web browser You can also check the manual that came with your access point or router If your access poi...

Page 94: ...a device to be able to communicate wirelessly it must have a wireless network adapter attached or installed that lets it receive and transmit radio waves How do I find out what type of security my network is using You must know the WEP key or WPA passphrase and the type of security WEP WPA or WPA2 used on the wireless network To obtain this information see the documentation that came with your wir...

Page 95: ...reless network examples Scenario 1 Mixed wired and wireless connections on a network with Internet access All computers and printers connect to the network through a router with Ethernet and wireless capabilities Some computers and printers connect wirelessly to the router others connect over a wired connection The network is connected to the Internet through a DSL or cable modem Internet Networki...

Page 96: ... without Internet access A computer is directly connected to a printer without going through a wireless router This configuration is referred to as an ad hoc network The network has no connection to the Internet Note Most computers can connect to only one wireless network at a time If you access the Internet over a wireless connection you will lose Internet access if you are connect to an ad hoc n...

Page 97: ...Continue following the on screen instructions How are infrastructure and ad hoc networks different Wireless networks can operate in one of two modes infrastructure or ad hoc In infrastructure mode all devices on a wireless network communicate with each other through a wireless router wireless access point Devices on the wireless network must have valid IP addresses for the current network and shar...

Page 98: ...rformance Easier setup Finding the signal strength Wireless devices have built in antennas that transmit and receive radio signals The signal strength listed on the printer network setup page indicates how strongly a transmitted signal is being received Many factors can affect the signal strength One factor is interference from other wireless devices or other devices such as microwave ovens Anothe...

Page 99: ...rs This distance could be longer or shorter depending upon the layout of the network and the limitations of the access point REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER The wireless signal from your access point will pass through most objects Most walls floors furniture and other objects will not block the wireless signal However there are materials that are too dense for the signal ...

Page 100: ...selection where settings are stored The SSID will be displayed e Write down the SSID Note Make sure you copy it exactly including any capital letters 2 Print the printer network setup page In the Wireless section look for SSID 3 Compare the SSID of the computer and SSID of the printer If the SSIDs are the same then the computer and the printer are connected to the same wireless network If the SSID...

Page 101: ...f your network uses MAC address filtering be sure to add the MAC address of the printer to the list of allowed devices How do I find the MAC address Most network equipment has a unique hardware identification number to distinguish it from other devices on the network This is called the Media Access Control MAC address When installing the printer on a network make sure you select the printer with t...

Page 102: ...ave an IP address IP addresses are essentially unique computer names in a numeric format used to transfer data around a network IP addresses allow TCP IP to confirm requests for and receipt of data by various devices on the network How do I locate IP addresses 1 Click or click Start and then click Run 2 In the Start Search or Run box type cmd 3 Press Enter or click OK The Command Prompt window ope...

Page 103: ...Select the same key index on your printer as you are using on your wireless access point Networking 103 ...

Page 104: ...e printer program folder from the list 3 Select Printer Home 4 Choose your printer from the printer drop down list 5 From the Maintenance tab click Check ink levels Aligning the printhead If the characters or lines on your printer image appear jagged or wavy then you may need to align the printhead Using the printer control panel 1 Load plain paper 2 From the printer control panel press 3 Press th...

Page 105: ... the printer control panel 1 From the printer control panel press 2 Press the up or down arrow button to scroll to Maintenance and then press 3 Press the up or down arrow button to scroll to Clean Printhead or Deep Clean Printhead and then press A cleaning page prints Using the printer software 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the li...

Page 106: ...ccumulated on the paper exit tray Warning Potential Damage Using a damp cloth to clean the interior may cause damage to your printer 5 Make sure the printer is dry before beginning a new print job Cleaning the scanner glass 1 Dampen a clean lint free cloth with water 2 Gently wipe the scanner glass clean Note Make sure all ink or corrective fluid on a document is dry before placing the document on...

Page 107: ...r back on Using the Service Center to solve printer problems The Service Center provides step by step troubleshooting help and contains links to printer maintenance tasks and customer support To open the Service Center use one of these methods Method 1 Method 2 If it appears on an error message dialog click the For additional assistance use the Service Center link 1 Click or Start 2 Click All Prog...

Page 108: ...l to Set Defaults and then press 4 Press the arrow buttons to scroll to Use Factory and then press 5 Complete the initial printer setup CHANGE THE LANGUAGE USING A BUTTON COMBINATION IF YOU CANNOT READ THE CURRENT LANGUAGE 1 Turn the printer off Note If you have set the Power Saver timeout in the Setup menu then press and hold for three seconds to turn off the printer 2 Press and hold down and and...

Page 109: ...ERT THE PRINTHEAD 1 Open the printer and lift the latch 2 Remove the printhead Warning Potential Damage Do not touch the printhead nozzles 3 Wipe the printhead contacts using a clean lint free cloth Troubleshooting 109 ...

Page 110: ...ILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with a USB symbol Note If you co...

Page 111: ...OWER SUPPLY 1 Turn off the printer and then unplug the power cord from the wall outlet 2 Gently remove the power supply from the printer and then reinsert it 3 Plug the power cord into the wall outlet and then turn on the printer REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new ...

Page 112: ... not solve the problem then try one or more of the following MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE If the power light is blinking on and off slowly then the printer is in Power Saver mode Press to wake up the printer If the printer will not come out of Power Saver mode then reset the power 1 Unplug the power cord from the wall outlet and then wait 10 seconds 2 Insert the power cord into...

Page 113: ...THE USB PORT IS ENABLED IN WINDOWS 1 Click or click Start and then click Run 2 In the Start Search or Run box type devmgmt msc 3 Press Enter or click OK The Device Manager opens 4 Click the plus sign beside Universal Serial Bus controllers If USB Host Controller and USB Root Hub are listed then the USB port is enabled For more information see the computer documentation REMOVE AND REINSTALL THE PRI...

Page 114: ...to turn the printer back on Paper jam in the duplex unit Note The parts inside the printer are sensitive Avoid unnecessarily touching these parts while clearing jams 1 Push down the duplex latches and pull out the duplex unit CAUTION POTENTIALINJURY The area behind the duplex cover has protruding ribs as partof the paper path To avoid injury use caution when accessing this area for clearing a pape...

Page 115: ...oving it 3 Reinsert the duplex unit 4 Touch DONE or press depending on your printer model 5 From your computer resume the print job Paper jam in the ADF selected models only Note The parts inside the printer are sensitive Avoid unnecessarily touching these parts while clearing jams Troubleshooting 115 ...

Page 116: ...tick together Try one or more of the following CHECK PAPER CONDITION Use only new unwrinkled paper CHECK PAPER LOADING Load a smaller amount of paper into the printer Loadpaperwiththeprintsidefacedown Ifyouarenotsurewhichsideistheprintableside seetheinstructions that came with the paper Check the loading instructions for your paper or specialty media REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PA...

Page 117: ... SELECT THE BORDERLESS PRINT FEATURE 1 With a document or photo open click File Print 2 Click Properties Preferences Options or Setup 3 From the Paper Options section of the Print Setup tab select Borderless Streaks or lines on printed image If the Before you troubleshoot checklist does not solve the problem then try one or more of the following CHECK THE INK LEVELS Replace low or empty ink cartri...

Page 118: ... SOFTWARE Computer slows down when printing These are possible solutions Try one of the following IF YOU ARE USING A USB CONNECTION THEN TRY A DIFFERENT USB CABLE IF YOU ARE ON A NETWORK THEN RESET THE POWER OF THE ACCESS POINT ROUTER 1 Unplug the power cord from the access point 2 Wait ten seconds and then insert the power cord Copy and scan troubleshooting Copier or scanner does not respond on p...

Page 119: ...NER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING SCANNING AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the Before you troubleshoot checklist does not solve the problem then t...

Page 120: ...troubleshoot checklist does not solve the problem then try one or more of the following CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Cannot scan to a computer over a network If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NE...

Page 121: ...rinter is connected to a Digital Subscriber Line then make sure you are using a DSL filter for the printer If the printer is connected to a VoIP adapter or cable modem then make sure that the printer is plugged into the first phone port If you are using a splitter then make sure that you are using a phone splitter Do not use a line splitter Cannot send faxes If the Fax troubleshooting checklist do...

Page 122: ...axed document if there is too much noise on the line This option enables the printer to transmit the bad blocks of data again and correct the errors When a fax has too many errors the fax may be rejected by the receiving fax machine To make sure that error correction is enabled 1 From the printer control panel press 2 Press the arrow buttons to scroll to Fax Setup and then press 3 Press the arrow ...

Page 123: ...ress Cannot receive faxes If the Fax troubleshooting checklist does not solve the problem then try one or more of the following MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP The faxsettingsdependonwhethertheprinterisconnectedtoitsownfaxlineorsharestheline withotherdevices If the printer is sharing the telephone line with an answering machine then make sure that the followi...

Page 124: ...printer to receive faxes manually Auto Answer Off then increase the ringer volume MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually Auto Answer Off then you need to press the correct code when a fax comes in so that the printer can receive it To retrieve the correct code 1 From the printer control panel press 2 Press the arrow buttons to scroll...

Page 125: ...data to speed uptransmission butthe receiving fax modem needs to have the same compression code Lower the transmission speed of the fax modem and then resend the fax Enable Auto Fax Conversion Unsupported Resolution The receiving fax machine does not support the scan resolution of the document that you are sending Lower the fax quality Enable Auto Fax Conversion Unrecoverable Fax Error The fax mod...

Page 126: ...ve it and automatically redial the number No Answer Auto Answer may have been turned off on the receiving fax machine Verifythenumber andthenresend the fax Set the printer to redial Note Depending on your country or region there may be a limit on the number of redial attempts regardless of the redial settings that you set in your printer Scheduletoresendthefaxatalater time No Caller ID Call Stoppe...

Page 127: ...ry another USB port on the computer You may have connected to a defective port CHECK THE NETWORK CONNECTION If the printer and computer are connected over a network then make sure that the correct host and device are communicating Select the printer from the computer or the computer from the printer Cannot print documents from a memory card or flash drive If the Memory card troubleshooting checkli...

Page 128: ...roubleshoot the wireless printer verify the following General Networking Make sure The printer the computer and the wireless access point are all plugged in and turned on The wireless network is working properly Try accessing other computers on your wireless network If your network has Internet access try connecting to the Internet over a wireless connection The printer driver is installed on the ...

Page 129: ...tors cordless phones security system cameras other wireless networks and some Bluetooth devices The computer is not connected to a VPN Any non Microsoft firewalls on the computer are updated to the most recent version and allow the printer software to communicate over the network The Continue button is unavailable Try the following solutions in the order they appear until the Continue button becom...

Page 130: ...un the installer again Notes When you get to the Software Already Installed screen make sure you select Install a printer If you have already set up your printer select Additional Computer when you get to the Setting up a new printer screen to skip the hardware setup wizard CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT Open the Device Manager to check if it has activ...

Page 131: ...y to connect to your local network and to a VPN at the same time the system support person for the VPN must enable split tunneling Be aware that some organizations will not allow split tunneling due to security or technical concerns Wireless troubleshooting Network troubleshooting checklist on page 128 Resetting the wireless settings to factory defaults on page 131 Cannot print over wireless netwo...

Page 132: ... access point is using Wired Equivalent Privacy WEP security then the WEP key should be Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or Exactly 5 or 13 ASCII characters ASCII characters are letters numbers and symbols found on a keyboard ASCII characters in a WEP key are case sensitive If your wireless access point is using Wi Fi Protected Access WPA security ...

Page 133: ...tion that came with the wireless router or contact the person who set up your wireless network MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT WIRELESS ROUTER See if you have access to the Internet by opening your Web browser and accessing any site If there are other computers or resources on your wireless network then check to see if you can access them from your computer MAKE ...

Page 134: ...SS INSTALLATION TO COMPLETE Do not attempt to print remove the installation CD or detach the installation cable until you see the Wireless Setup Successful screen ENABLE THE PRINTER Confirm that the printer is enabled 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the new printer from...

Page 135: ...printer is plugged in and turned on Make sure the printer is plugged into a working outlet If the printer is plugged into a power strip make sure it is turned on and working Wi Fi indicator light is still orange When the Wi Fi indicator light is orange it may indicate that the printer is Not configured in infrastructure mode Waiting to make an ad hoc connection to another wireless device Not conne...

Page 136: ...rs If you are having trouble printing try placing the computer and printer no more than 100 feet apart You can find the strength of the network signal on the printer network setup page CHECK MAC ADDRESS If your network uses MAC address filtering make sure that you include the MAC address of the printer in the MAC address filter list This will allow the printer to operate on the network Wi Fi indic...

Page 137: ...s ASCII characters are letters numbers and symbols found on a keyboard If you are using WPA security A valid WPA passphrase is From 8 to 63 ASCII characters ASCII characters in a WPA passphrase are case sensitive or Exactly 64 hexadecimal characters Hexadecimal characters are A F a f and 0 9 If your wireless network is not using security then you will not have a security key Using a wireless netwo...

Page 138: ... click Repair MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER 1 Obtain the printer IP address by printing a network setup page 2 Click or click Start and then click Run 3 In the Start Search or Run box type cmd 4 Press Enter or click OK The Command Prompt window opens 5 Type ping followed by a space and the IP address of the printer For example ping 192 168 1 100 6 Press Enter 7 If the pr...

Page 139: ...rinter does not have a wireless print server installed If you are sure the printer is capable of wireless printing try the following CHECK POWER Make sure the light is on Communication not available message displays when printing wirelessly These are possible solutions Try one or more of the following MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK If you are using a la...

Page 140: ...ike large file transfers or network games If the network is too busy it is possible that the printer is not receiving the IP address within the allowed time Make sure your DHCP server which may also be your wireless router is working and is configured to assign IP addresses If you are not sure how to do this refer to the manual that came with your wireless router for more information If the printe...

Page 141: ...municate with only the VPN and no other network at the same time Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on the computer To check if the computer is currently connected to a VPN open your VPN Client software and check your VPN connections Ifyou do nothaveaVPNClientsoftwareinstalled checktheconnectionsmanuallyusingtheWindows VPN Clie...

Page 142: ...ID on your wireless router from the default Refer to the manual that came with your router if you are not sure how to change the SSID Note You must change the SSID on all of the other devices that access your wireless network if you change the SSID on the router ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK Most wireless networks use a DHCP server dynamic host configuration protocol bui...

Page 143: ...er card in that computer It is possible that there is an updated driver available that could resolve the issue CHANGE ALL NETWORK DEVICES TO THE SAME TYPE While it is possible to successfully mix 802 11b 802 11g and 802 11n devices on the same wireless network the faster devices will sometimes prevent the slower devices from communicating Wireless devices are designed to wait for a gap in wireless...

Page 144: ...drive 127 cannot print over wireless network 132 cannot print through USB 113 cannot receive faxes 123 cannot run fax software 124 cannot scan to computer over a network 120 cannot send faxes 121 changing Power Saver timeout 15 changing printing mode 45 changing temporary settings into default 16 changing wireless settings after installation Windows 86 checking ink levels 104 checking an unrespons...

Page 145: ...ation 68 envelopes loading 24 27 33 printing 33 error correction fax setting 70 error using memory card 127 Ethernet 100 Ethernet network information needed for setting up Ethernet printing 92 Ethernet networking for Windows 92 Ethernet port location 9 Ethernet setup information needed for 92 EXT port location 9 exterior of the printer cleaning 105 e mailing scanned documents 56 F factory default ...

Page 146: ...information needed for setting up printer on Ethernet network 92 information needed for setting up printer on wireless network 83 infrastructure network 97 ink conserving 6 ink cartridges ordering 11 replacing 11 ink levels checking 104 inserting a memory card or flash drive 35 installation cable 96 97 installing network printer 102 installing printer on wired network Windows 92 on wireless networ...

Page 147: ...ing brightness 37 applying color effects 37 copying photos 47 cropping 37 editing using printer control panel 37 enhancing automatically 37 making borderless copies 48 printing from digital camera using DPOF 40 printing using printer control panel 36 printing using the proof sheet 39 reducing red eye effect 37 rotating 37 scanning for editing 54 photos do not print from memory card across wireless...

Page 148: ...ngs 29 scan black and white 57 improving quality 56 PIN 57 scan job canceling 57 scan was not successful 120 scanner glass cleaning 106 location 9 scanner lid location 9 scanner unit location 9 scanner unit does not close 119 scanning creating a PDF from scan 56 documents for editing 55 documents for e mailing 56 photos for editing 54 tips 53 to a computer 53 to a flash drive 54 to a memory card 5...

Page 149: ... printer 113 paper or specialty media 116 troubleshooting memory card cannot print from a flash drive 127 checklist 127 nothing happens when memory card is inserted 127 troubleshooting print cannot delete documents from print queue 112 computer slows down when printing 118 poor quality at the edges of page 117 slow print speed 118 streaks or lines on printed image 117 troubleshooting setup cannot ...

Page 150: ...ing 128 types of wireless networks 97 wireless network compatibility 82 wireless print server not installed 139 wireless setup information needed for 83 wireless signal strength 98 wireless signal absorption 99 wireless troubleshooting cannot print over wireless network 132 changing wireless settings after installation Windows 86 photos do not print from memory card across wireless network 128 pri...

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