Scan was not successful
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
HECK
THE
USB
CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
Note:
If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
R
ESTART
THE
COMPUTER
Scanning takes too long or freezes the computer
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
LOSE
OTHER
SOFTWARE
PROGRAMS
THAT
ARE
NOT
BEING
USED
U
SE
A
LOWER
SCANNING
RESOLUTION
Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE
SURE
THE
PRINTER
AND
THE
DESTINATION
COMPUTER
ARE
CONNECTED
TO
THE
SAME
NETWORK
M
AKE
SURE
THE
PRINTER
SOFTWARE
IS
INSTALLED
ON
THE
DESTINATION
COMPUTER
Fax troubleshooting
•
“Fax troubleshooting checklist” on page 121
•
“Cannot send faxes” on page 121
•
“Cannot receive faxes” on page 123
•
“Cannot run the fax software” on page 124
•
“Fax error messages on the printer control panel” on page 125
For detailed descriptions of common terms and tasks, see the following:
•
“Setting up the printer to fax” on page 58
•
“Faxing FAQ” on page 74
Troubleshooting
120
