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Dell EMC Unity 880/F, Installation And Service Manual

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Dell EMC Unity 880/F Installation And Service Manual Download Page 41

CHAPTER 2

Service Procedures

This document describes how to replace parts or add new parts to a system.

Before you service the system, ensure that you have received the new part and have
correctly identified its intended location in the system. Go to the Unisphere Service
section for instructions on how to identify failures, order new parts and safely handle
hardware components.

When servicing the system, only add or replace one component at a time. New
hardware added while simultaneously servicing other components may not be
recognized by the system and can cause errors.

Note

Review the information in 

Safety precautions for handling replaceable units

 on page

121 before handling replaceable parts.

l

Replace a faulted disk in the DPE

.......................................................................42

l

Add a new disk in the DPE

..................................................................................44

l

Replace a power supply

......................................................................................46

l

Replace an embedded module

............................................................................49

l

Add a 4-port card

...............................................................................................56

l

Replace a 4-port card

......................................................................................... 61

l

Add an SFP

........................................................................................................ 69

l

Replace a faulted SFP

........................................................................................ 70

l

Replace an I/O module

....................................................................................... 72

l

Add an I/O module

............................................................................................. 76

l

Replace a fan module

......................................................................................... 78

l

Replace a dual inline memory module (DIMM)

................................................... 88

l

Replace an M.2 SSD

.......................................................................................... 96

l

Replace an SP assembly

................................................................................... 106

Service Procedures

     

41

Summary of Contents for Unity 880/F

Page 1: ...Dell EMC Unity All Flash and Unity Hybrid Dell EMC Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide 302 005 519 REV 01 ...

Page 2: ...IS PUBLICATION AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE USE COPYING AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be the property of their respective owners Published in the USA De...

Page 3: ...l the Connection Utility software 23 Run the Connection Utility 24 Unpack the optional disk array enclosures 25 15 drive DAE container contents 25 25 drive DAE container contents 27 Install the disk array enclosure 28 Install 15 drive DAE 28 Install 25 drive DAE 31 Cabling the DPE to a DAE 35 Cabling the first optional DAE to create back end bus 1 36 Cabling the second optional DAE to create back ...

Page 4: ...ing the operation of the new part in Unisphere 61 Replace a 4 port card 61 Identifying and locating the faulted part in Unisphere 61 Preparing the SP assembly for service 62 Embedded module LEDs 62 Remove an embedded module 64 Remove a 4 port card 65 Install a 4 port card 66 Install an embedded module 67 Rebooting a SP assembly into Normal Mode 68 Verifying the operation of the new part in Unisphe...

Page 5: ...e top cover on the SP assembly 93 Install the SP assembly 94 Rebooting an SP assembly into Normal Mode 95 Verifying the operation of the new part in Unisphere 96 Returning a faulted part 96 Replace an M 2 SSD 96 Identifying and locating the faulted part in Unisphere 96 Preparing the storage processor SP for service 97 Remove the SP assembly 98 Remove the top cover from the SP assembly 100 Remove t...

Page 6: ...ts 122 Avoiding electrostatic discharge ESD damage 122 Emergency procedures without an ESD kit 122 Hardware acclimation times 123 Removing installing or storing replaceable units 124 Unpacking a part 125 Standard touch point colors 125 Appendix A Appendix B CONTENTS 6 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

Page 7: ...g and service go to Online Support registration required at https Support EMC com After logging in locate the appropriate Support by Product page Technical support For technical support and service requests go to Online Support at https Support EMC com After logging in locate Create a service request To open a service request you must have a valid support agreement Contact your Sales Representativ...

Page 8: ...Additional resources 8 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

Page 9: ...Attach the storage processors to the network 16 l Install optional DAEs 17 l Connect power to the DPE 17 l Verify status LEDs 18 l Installing the front bezel 20 l Connect a Windows based computer to your storage system 21 l Automatically assigning a dynamic storage system management port IP address 22 l Manually assigning a static storage system management port IP address 23 l Unpack the optional ...

Page 10: ... a guide to install the storage system 1 Use the Quick Start Guide or this guide and the Unity Hardware Information Guide to a Prepare the site for installation b Unpack the storage system c Rack and install the storage system d Cable the system components e Power up the system components f Use the Connection Utility CU to discover and configure the system management IP address for network managem...

Page 11: ... Windows based computer to run the initialization maintenance and management tools with l At least 100 MB of free space l Connection on same LAN subnet as your storage system recommended l Web browser Internet Explorer Mozilla Firefox Google Chrome Note Refer to the Unity Support Matrix on the support website for compatibility and interoperability information related to the Web browsers Space Cabi...

Page 12: ...ateway address of the LAN to which the system is connected n Passwords for system users admin and service l If you are setting up the system on a network with DHCP servers DNS servers and Dynamic DNS services you need n The system serial number n Domain information Unpack the DPE The disk processor enclosure DPE is a 2U component with 25 2 5 drive slots Verify that you have received all of the DPE...

Page 13: ... This task describes the procedure to install one rail After installing one rail repeat the procedure for the other rail The procedure is the same for both the left and right rail You can install the rails into either a square or round hole rack Procedure 1 Position the rail end piece so the label FRONT is located at the front of the rack and facing towards the inside of the rack while orienting t...

Page 14: ...e into the holes on the front of the rack then release the latch to secure the rail in place Figure 2 Installing the rails 5 Repeat for the other rail Installation Procedures 14 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

Page 15: ... das Gehäuse nicht ohne die Hilfe einer zweiten Person anheben und einbauen Il contenitore è pesante e dev essere installato nel rack da due persone Per evitare danni personali e o all apparecchiatura non tentare di sollevare ed installare in un rack il contenitore senza un sollevatore meccanico e o l aiuto di un altra persona Debido a su considerable peso la instalación del compartimento en el ba...

Page 16: ...a 1 Phillips screwdriver Figure 4 Securing the system in the cabinet Attach the storage processors to the network Procedure 1 Locate two bulk Category CAT 5 5e 6 6a or better Ethernet cables 2 Connect two Ethernet cables from the LAN to the 1 Gb RJ45 management ports from which you will configure the system This will be one port on each storage processor Installation Procedures 16 Unity 480 F Unit...

Page 17: ...nclosures on page 25 for installation instructions If you are not installing an optional DAE continue to the next section Connect power to the DPE Before you begin All components must be racked and the network cabling completed before connecting the storage system to power and booting the system Procedure 1 Verify that the cabinet circuit breakers are in the On position and that power is connected...

Page 18: ...ss of system activation Green blue and amber activity lights blink during the startup sequence Review the next section for information on the power up states Power up optional DAEs If you installed one or more optional DAEs attach the power cables See Connecting power to the DAE on page 38 for instructions on powering up a DAE If you are not installing an optional DAE continue to the next section ...

Page 19: ...ternating blue for 3 seconds System not initialized A management IP address has not been assigned Blue and amber alternating at one second intervals Storage processor assembly in Service Mode Off No fault has occurred normal operation Storage processor assembly power Green Storage processor assembly is on main power Green blinking Storage processor assembly is initializing a serial over LAN sessio...

Page 20: ...ower is off Installing the front bezel CAUTION Remove the plastic protective strip from the front of the bezel prior to placing the system into operation Failure to do so will cause the system to overheat Procedure 1 If present remove the plastic protective strip from the front of the bezel 2 Align the bezel with the enclosure 3 Gently push the bezel into place on the cabinet until it latches 4 If...

Page 21: ...ervice that may prevent the initialized system from being detected If there is disable it Windows Services before running the initialization The system management ports support both IPv4 and IPv6 You can assign an IP address to a system in the following ways l If you are running the storage system on a dynamic network that includes a DHCP server and a DNS server the management IP address can be as...

Page 22: ... a network DHCP server Perform the following steps to automatically assign an IP address to your storage system management port Procedure 1 After you power up the storage system check the SP Fault LED l If the SP Fault LED is solid blue a management IP address has been assigned l If the SP Fault LED is solid blue for three seconds and then flashes amber for one second intervals no management IP ad...

Page 23: ...port IP address To manually assign a static IP address for the storage system management port you must install and run the Connection Utility on a Windows based computer The Connection Utility assigns a network address to the storage system Download and install the Connection Utility software Procedure 1 Download the Connection Utility installation program from the Dell EMC Online Support website ...

Page 24: ...anually configure the connection Procedure 1 On the Welcome screen select one of the following methods to configure your system and then click Next l Auto Discover Use this method if you are running the Connection Utility from a host on the same subnet as your storage system This method automatically discovers unconfigured storage systems on your local network and sends the configuration file dire...

Page 25: ...t the system s IP address has been set After you finish In a web browser access Unisphere by specifying the URL http ip_address Where ip_address is the IP address you set for the storage system Note Refer to the Configuration Worksheet for information on the user credentials you must use the first time you log on The Initial Configuration Wizard launches the first time you access Unisphere Refer t...

Page 26: ... screws Power cords AC or DC AC power cords DC power cords 2 Bezel for disk array enclosure with key 1 SAS cables either 1 meter or 2 meter copper that connect disk array enclosures to each other 1 meter cables or to DPE 2 meter cables 2 Installation Procedures 26 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

Page 27: ... Component Quantity Disk array enclosure 25 drive DAE Front view Rear view 1 Rail kit including Snap in rails 2 Screws 3 per rail CL5583 1 Power cords 2 Bezel for disk array enclosure with key 1 mini SAS HD cables either 1 meter or 2 meter copper that connect disk array enclosures to each other 1 meter cables or to DPE 2 meter cables 2 Installation Procedures 25 drive DAE container contents 27 ...

Page 28: ... the rear of each rail The key tabs ensure that the rails are installed in the appropriate 2U space Procedure 1 From the rear of the cabinet insert the two key tabs into the holes of the 2U space on the rear cabinet channel Figure 10 Key tabs at rear rail top and bottom edge Right Rear Left Rear Key Tabs CL5866 Note As the key tabs and adaptors are pushed into the rear mounting holes the spring cl...

Page 29: ...he spring clip is forward of the front cabinet channel and the adaptor is in the mounting holes release the spring clip so it holds the rail in place CAUTION Ensure the spring clip is securely attached to the channel It may be necessary to push in on the clip to assist in snapping it into place Figure 12 Securing the Spring Clips CL5868 Front 4 From the rear of the cabinet secure the rail in place...

Page 30: ...ift and or help from another person Procedure 1 With help from another person lift the enclosure and from the front of the cabinet rack slide the enclosure onto the rails Figure 14 Sliding the enclosure onto the rails CL5845 2 Once the enclosure is completely seated into the rear tabs secure the front of the enclosure to the front vertical channels with four screws two per side but do not tighten ...

Page 31: ...et insert the adapters into the holes on the rear rack channel with the rail extended as shown in Figure 16 on page 32 3 Push the rail into the rear mounting holes until the spring clips snap into place on the outside of the rear channel CAUTION Ensure the holes on the rail line up with the holes on the cabinet This will ensure proper alignment of the rails Also check that the rails are level and ...

Page 32: ... rails Also check that the rails are level from front to back and left to right Ensure you are using the same unit markers from the front of the cabinet to the rear of the cabinet 6 Push in on the spring clip while pulling the rail forward When the spring clip is forward of the front rack channel and the adaptor is in the mounting holes release the spring clip so it holds the rail in place CAUTION...

Page 33: ...s Gehäuse ist schwer und sollte nur von zwei Personen in einem Rack installiert werden Zur Vermeidung von körperlichen Verletzungen und oder der Beschädigung des Gerätes bitte das Gehäuse nicht ohne die Hilfe einer zweiten Person anheben und einbauen Il contenitore è pesante e dev essere installato nel rack da due persone Per evitare danni personali e o all apparecchiatura non tentare di sollevare...

Page 34: ...lide the enclosure onto the rails Figure 19 Sliding the enclosure onto the rails When the enclosure slides to the back of the cabinet the rear tabs on the rails insert into the notches in the rear of the enclosure The tabs secure and support the rear of the enclosure Figure 20 Rail tabs securing the rear of the enclosure CL5994 2 Secure the front of the enclosure to the front vertical channels wit...

Page 35: ...er the system limit cannot operate in the system The storage processors connect to the DAEs with mini SAS HD cables The cables connect LCCs in the DAEs of a storage platform in a daisy chain topology The mini SAS HD ports on the storage processors in the DPE are labeled 0 and 1 Mini SAS HD port 0 is connected internally to the SAS expander that connects the drives on the front of the DPE Each DAE ...

Page 36: ...ct enclosures located in different racks Cables are shipped without labels attached The cables and ports are not colored l Locate the sheet of cable labels provided Orient the cable connectors as described in the procedure that follows making sure that you do NOT connect l A DPE expansion port 0 to another DPE expansion port 0 l Any A side ports to B side ports Procedure 1 Label a pair of mini SAS...

Page 37: ... in the bottom of the DAE 3 Connect port 0 on SP B in the top slot of the DPE to port A on the link control card LCC B in the top of the DAE Figure 23 Cabling a DPE to a second 25 drive DAE B A A B 1 0 0 1 After you finish If you need to cable more than two optional DAEs refer to the Unity Installation Guide Cabling an expansion DAE to an existing DAE to extend a back end bus Connect the optional ...

Page 38: ...tion of the DAE Example 1 Connect the DAE to another DAE Figure 24 25 drive DAE extended to a 15 drive DAE B A x4 x4 x4 x4 A B 0 0 1 1 1 1 0 0 0 1 0 1 x4 x4 x4 x4 x4 x4 A B A B A B A B x4 x4 1 2 Connecting power to the DAE Procedure 1 Verify that the cabinet circuit breakers are in the On position and that power is connected to the cabinet 2 Connect the power cables to the optional DAEs Figure 25 ...

Page 39: ...tion bail 4 Connect the power to the each DAE as follows a Connect the power cable for LCC A to PDU A b Connect the power cable for LCC B to PDU B The enclosures power up immediately once the cable is connected 5 Bundle and secure the cables as necessary with tie wraps Installation Procedures Connecting power to the DAE 39 ...

Page 40: ...Installation Procedures 40 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

Page 41: ...e added while simultaneously servicing other components may not be recognized by the system and can cause errors Note Review the information in Safety precautions for handling replaceable units on page 121 before handling replaceable parts l Replace a faulted disk in the DPE 42 l Add a new disk in the DPE 44 l Replace a power supply 46 l Replace an embedded module 49 l Add a 4 port card 56 l Repla...

Page 42: ... Push down on the orange button to release the latch 2 Remove the disk from the slot Figure 27 Removing a 2 5 disk 3 Place the disk on a static free surface Install a 2 5 disk Note If you are installing multiple disks in a system that is powered up wait at least 10 seconds before sliding the next disk into position Procedure 1 Align the disk with the guides in the slot 2 With the latch fully opene...

Page 43: ...the return of defective material within 5 business days for US returns For International customers please return defective material within 5 10 business days All instructions and material required to return your defective part were supplied with your good part shipment Procedure 1 Package the faulted part in the shipping box that contained the replacement part and seal the box 2 Ship the failed pa...

Page 44: ...ezel 2 Press the two latch buttons on the bezel surface to release the bezel from the cabinet 3 Pull the bezel off the cabinet and put it on a clean static free surface Remove a disk filler module Procedure 1 Insert your finger into the cutout on the disk filler module 2 Pull the filler module out of the slot Figure 29 Removing a disk filler module Service Procedures 44 Unity 480 F Unity 680 F Uni...

Page 45: ...The activity light flashes to indicate that the spin up sequence has begun Figure 30 Installing a 2 5 disk Verifying the operation of the new part in Unisphere Verify that the new part is recognized by your system and operating correctly Procedure 1 In Unisphere select System View 2 On the Summary page confirm that the system status is OK 3 Select the Enclosures page 4 Verify that the part appears...

Page 46: ...EDs Table 3 DPE power supply LEDs LED Location State Description AC power input Green AC power is on Off AC power is off Verify source power DC power output Green DC power is on Off DC power is off Verify source power Fault Solid amber Power supply or backup fault Check cable connection Blinking amber BIOS POST and OS starting up or system overheating Off No fault Remove a power supply There are t...

Page 47: ... right for the bottom power supply and grasp the power supply by its handle Remove the power supply by pulling it from the SP assembly Figure 33 Removing a power supply Install a power supply The power supplies are installed in the top and bottom SP assemblys meaning that the top power supply is installed upside down This procedure works for installing either power supply Procedure 1 Align the pow...

Page 48: ...sphere select System View 2 On the Summary page confirm that the system status is OK 3 Select the Enclosures page 4 Verify that the part appears with the OK status in the enclosure view You may need to refresh Unisphere by clicking on the refresh icon next to the Enclosures view If the system health monitor shows the part as faulted contact your service provider Returning a faulted part We appreci...

Page 49: ... the Enclosures page 3 Locate the faulted part marked orange and displayed in the Enclosures view Preparing the SP assembly for service Reset and hold is a special state during which power is maintained to the SP assembly so that I O modules embedded modules and 4 port cards can be safely removed This state has fewer management capabilities than Service Mode but allows for easier I O module embedd...

Page 50: ...t Figure 36 Embedded module LEDs Table 4 Embedded module LEDs LED Location State Description Embedded module power Amber Embedded module has faulted Off No fault has occurred normal operation Ethernet port link Green Link established Off No link established Ethernet port activity Amber Port activity Off No port activity SAS port activity Link Blue SAS port link is up Off No link established Port l...

Page 51: ...age processor assembly is on main power Green blinking Storage processor assembly is initializing a serial over LAN session Standby Mode Off Storage processor assembly is off Unsafe to remove White Do not remove the embedded module Improper removal could cause data loss Off Safe to remove the embedded module when the embedded module has been properly prepared Remove a faulted embedded module Proce...

Page 52: ...er away from the system The embedded module releases from the system as you pull the lever Figure 38 Removing the embedded module from the system 4 Remove the embedded module from the slot Service Procedures 52 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

Page 53: ...dure 1 Remove the SFPs from the front of the embedded module 2 Remove the air dam at the front of the embedded module by loosening the four captive screws 3 Push down the two blue tabs on the back of the 4 port card to release the 4 port card Figure 39 Opening the retaining tabs 4 Lift the 4 port card off the pegs and pull the 4 port card away from the embedded module Figure 40 Removing the 4 port...

Page 54: ...o place If the 4 port card does not smoothly seat re align the pegs and try again Figure 41 Seating the 4 port card 3 Gently push down on the upper left circle on the 4 port card 4 Push up on the blue tabs until they lock into place Figure 42 Locking the 4 port card into position 5 Replace the air dam and tighten the four captive screws 6 Install the SFPs into the embedded module Service Procedure...

Page 55: ...he lever in place Figure 44 Locking the release lever 3 Connect each cable into the same port from which it was removed Rebooting a SP assembly into Normal Mode Before you begin Ensure that the replacement I O module embedded module or 4 port card has been correctly installed using Unisphere The replaced part s status indicates that the module is powered off and will power on during the next syste...

Page 56: ...rt card Take the following actions to install a new 4 port card into the system Preparing the SP assembly for service Reset and hold is a special state during which power is maintained to the SP assembly so that I O modules embedded modules and 4 port cards can be safely removed This state has fewer management capabilities than Service Mode but allows for easier I O module embedded module and 4 po...

Page 57: ...isphere under Events Alerts 5 Wait until the SP assembly fault LED and power indicator LED are lit solid amber and green respectively and the peer SP assembly s Unsafe to Remove LED is lit before moving to the next task Remove an embedded module Procedure 1 Label and disconnect all cables attached to the embedded module 2 Push the orange tab to release the lever Figure 45 Releasing the lever on th...

Page 58: ...e of the embedded module Install a 4 port card Procedure 1 Remove the air dam at the front of the embedded module 2 Align the 4 port card in the embedded module so that the ports on the front line up with the slots on the front of the embedded module 3 Align the white pegs beneath the holes on the 4 port card CAUTION Do not force the 4 port card into place If the 4 port card does not smoothly seat...

Page 59: ... card includes SFPs install them into the embedded module Install an embedded module Procedure 1 Align the embedded module with the empty slot and carefully push it into the slot As the embedded module is installed the release lever rotates inward Figure 49 Installing the embedded module 2 When the embedded module is fully seated push the release lever back into the system until the orange tab loc...

Page 60: ...ot SP B into normal mode Rebooting a SP assembly into Normal Mode Before you begin Ensure that the replacement I O module embedded module or 4 port card has been correctly installed using Unisphere The replaced part s status indicates that the module is powered off and will power on during the next system reboot Reboot the recently serviced SP assembly into Normal Mode using the procedure that fol...

Page 61: ...tion of the new part in Unisphere Verify that the new part is recognized by your system and operating correctly Procedure 1 In Unisphere select System View 2 On the Summary page confirm that the system status is OK 3 Select the Enclosures page 4 Verify that the part appears with the OK status in the enclosure view You may need to refresh Unisphere by clicking on the refresh icon next to the Enclos...

Page 62: ...e service password to put the SP assembly into reset and hold 4 Optional Either refresh the browser or follow the onscreen instructions to restore full functionality to Unisphere When placing the primary storage processor into hold in reset Unisphere becomes momentarily unresponsive as the management services transfer over to the other SP After about 10 minutes the SP assembly s status will change...

Page 63: ...rred Blue Storage processor assembly in Degraded Mode Amber or blue blinking System is booting Blue and amber alternating green for 3 seconds System not initialized A management IP address has not been assigned Blue and amber alternating at one second intervals Storage processor assembly in Service Mode Off No fault has occurred normal operation Storage processor assembly power Green Storage proce...

Page 64: ... module Procedure 1 Label and disconnect all cables attached to the embedded module 2 Push the orange tab to release the lever Figure 52 Releasing the lever on the embedded module 3 Pull the release lever away from the system The embedded module releases from the system as you pull the lever Service Procedures 64 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

Page 65: ... embedded module 2 Remove the air dam at the front of the embedded module by loosening the four captive screws 3 Push down the two blue tabs on the back of the 4 port card to release the 4 port card Figure 54 Opening the retaining tabs 4 Lift the 4 port card off the pegs and pull the 4 port card away from the embedded module Service Procedures Remove a 4 port card 65 ...

Page 66: ...the white pegs beneath the holes on the 4 port card CAUTION Do not force the 4 port card into place If the 4 port card does not smoothly seat re align the pegs and try again Figure 56 Seating the 4 port card 3 Gently push down on the upper left circle on the 4 port card 4 Push up on the blue tabs until they lock into place Service Procedures 66 Unity 480 F Unity 680 F Unity 880 F Installation and ...

Page 67: ...cedure 1 Align the embedded module with the empty slot and carefully push it into the slot As the embedded module is installed the release lever rotates inward Figure 58 Installing the embedded module 2 When the embedded module is fully seated push the release lever back into the system until the orange tab locks the lever in place Service Procedures Install an embedded module 67 ...

Page 68: ...ded module or 4 port card select Reboot and click Execute 3 When prompted type the Service Password to put the SP assembly into Normal Mode It may take up to 15 minutes for the system to complete its reboot to return to normal mode Verifying the operation of the new part in Unisphere Verify that the new part is recognized by your system and operating correctly Procedure 1 In Unisphere select Syste...

Page 69: ...lacement SFP module Committing the new I O ports You must commit the new I O ports before they can be used Procedure 1 In Unisphere select System View 2 Select the DPE and select Commit IO Ports Note Committing I O ports requires multiple reboots of the SPs and may take up to an hour to complete You can find I O ports commit and SP reboot status details on Service Logs During these reboots you wil...

Page 70: ...ns to remove the faulted SFP and install the replacement SFP into the system Identifying and locating the faulted part in Unisphere Before you replace a faulted part locate its placement within the storage system Procedure 1 In Unisphere select System View 2 Select the Enclosures page 3 Locate the faulted part marked orange and displayed in the Enclosures view Remove an SFP module Procedure 1 If a...

Page 71: ...ule into place 4 Reconnect the cable to the replacement SFP module Verifying the operation of the new part in Unisphere Verify that the new part is recognized by your system and operating correctly Procedure 1 In Unisphere select System View 2 On the Summary page confirm that the system status is OK 3 Select the Enclosures page 4 Verify that the part appears with the OK status in the enclosure vie...

Page 72: ... system Identifying and locating the faulted part in Unisphere Before you replace a faulted part locate its placement within the storage system Procedure 1 In Unisphere select System View 2 Select the Enclosures page 3 Locate the faulted part marked orange and displayed in the Enclosures view Preparing the SP assembly for service Reset and hold is a special state during which power is maintained t...

Page 73: ...nfirmed by checking the log entries in Unisphere under Events Alerts 5 Wait until the SP assembly fault LED and power indicator LED are lit solid amber and green respectively and the peer SP assembly s Unsafe to Remove LED is lit before moving to the next task DPE I O module LEDs Use the fault LEDs to identify the faulted part Figure 63 DPE I O module LEDs Table 6 DPE I O module LEDs LED Location ...

Page 74: ...alling an I O module 2 When the I O module appears seated push and release the small button on the handle l If the button remains in the module is fully seated l If the button springs back gently push the module further into the chassis then push it again l If the button still does not rest flush with its handle remove the module and repeat steps 1 and 2 Service Procedures 74 Unity 480 F Unity 680...

Page 75: ... take up to 15 minutes for the system to complete its reboot to return to normal mode Verifying the operation of the new part in Unisphere Verify that the new part is recognized by your system and operating correctly Procedure 1 In Unisphere select System View 2 On the Summary page confirm that the system status is OK 3 Select the Enclosures page 4 Verify that the part appears with the OK status i...

Page 76: ... I O module and connecting an 80 drive DAE that requires x8 connectivity insert the SAS cable into the 4 port SAS I O module before persisting the I O module The 4 port SAS I O module must be persisted with the cable inserted for x8 connectivity Note If the SAS back end I O module is powered on without any cables inserted it is automatically set at x4 and cannot be used for x8 lane cabling Locatin...

Page 77: ...odule ports Verifying that the new I O ports are recognized Verify that the new I O ports are recognized by your system and is not faulted using the procedure that follows NOTICE Do not attempt to commit the new I O ports at this time Wait until directed later in this procedure for the appropriate point to commit both new I O ports Procedure 1 Open Unisphere and select System View 2 Select the new...

Page 78: ...e SPs and may take up to an hour to complete You can find I O ports commit and SP reboot status details on Service Logs During these reboots you will temporarily lose Unisphere connectivity After this process completes the new I O ports have been successfully committed into the system If the commit of the new I O ports fails please wait 15 minutes for the system to fully boot and then re attempt t...

Page 79: ...reen instructions to restore full functionality to Unisphere When placing the primary storage processor into Service Mode Unisphere will become momentarily unresponsive about one minute as the management services transfer over to the other SP 5 Return to cabinet with the system and locate the SP in the DPE from the back of the cabinet 6 Wait until the SP fault LED is flashing alternating amber and...

Page 80: ... is off Remove the SP assembly This procedure describes how to remove a SP assembly from the chassis There are two SP assembliess The top SP assembly is considered to be upside down and mirrors the bottom SP assembly The illustration shows the removal of the bottom SP assembly The procedure for removing the top SP assembly is the same CAUTION Do not remove a SP assembly while the Unsafe to remove ...

Page 81: ...bly The hook disengages from the locking mechanism and the release tab slides out Note The SP assembly comes completely out of the chassis Be prepared to support the SP assembly to avoid dropping it Figure 72 Disengaging the locking mechanism 4 Use the release handle to pull the SP assembly outward enough to grasp the sides with both hands Then with both hands supporting the SP assembly pull the S...

Page 82: ...over After removing the SP assembly from the rack wait at least 30 seconds or until you hear the internal battery power off Procedure 1 While pushing down the two blue release buttons slide the top cover towards the rear of the system until it stops Figure 74 Releasing the top cover 2 Lift the top cover upward and remove it from the SP assembly Service Procedures 82 Unity 480 F Unity 680 F Unity 8...

Page 83: ...nect the fan module power cable from the motherboard Figure 76 Disconnecting fan power cable 2 Unhook the fan module power cable from the cable holder 3 Squeeze the blue release tabs 4 Lift the fan module away from the motherboard Service Procedures Remove the faulted fan module 83 ...

Page 84: ...lock the fan module into position 3 Connect the fan module power cable to the connector on the motherboard Figure 78 Installing the fan module Install the top cover on the SP assembly Procedure 1 Position the top cover over the SP assembly and align it with the slots in the sides at the rear of the SP assembly Service Procedures 84 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide...

Page 85: ...lace Figure 80 Securing the top cover Install the SP assembly Procedure 1 Align the pins on the top of the SP assembly with the grooves on the top of the chassis 2 Slide the SP assembly into the chassis until it stops about halfway in Service Procedures Install the SP assembly 85 ...

Page 86: ... locking mechanism If the black release tab comes out when pulled the locking mechanism is not engaged Rebooting an SP assembly into Normal Mode Before you begin If you removed the SP assembly during the replacement wait about 10 15 minutes after reinserting the SP assembly into the system to allow the SP assembly to fully reboot into Service Mode Ensure that the SP assembly fault LED is flashing ...

Page 87: ...ou may need to refresh Unisphere by clicking on the refresh icon next to the Enclosures view If the system health monitor shows the part as faulted contact your service provider Returning a faulted part We appreciate the return of defective material within 5 business days for US returns For International customers please return defective material within 5 10 business days All instructions and mate...

Page 88: ... be safely performed Note Both SPs must NOT be in Service Mode at the same time Procedure 1 Open Unisphere and select Service then Service Tasks 2 Under the name of the storage processor where you will install the new part select Enter Service Mode and then click Execute 3 When prompted enter the Service Password to put the SP into Service Mode 4 Optional Either refresh your browser or follow the ...

Page 89: ...curred normal operation Storage processor assembly power Green Storage processor assembly is on main power Green blinking Storage processor assembly is initializing a serial over LAN session Standby Mode Off Storage processor assembly is off Remove the SP assembly This procedure describes how to remove a SP assembly from the chassis There are two SP assembliess The top SP assembly is considered to...

Page 90: ...rom the back of the I O modules and network ports on the SP assembly Note Do not remove any cables from the other SP assembly 3 Pull the orange release trigger while gently pushing in on the SP assembly The hook disengages from the locking mechanism and the release tab slides out Note The SP assembly comes completely out of the chassis Be prepared to support the SP assembly to avoid dropping it Fi...

Page 91: ...om the SP assembly Before you begin Ensure that the internal battery has powered off before removing the top cover After removing the SP assembly from the rack wait at least 30 seconds or until you hear the internal battery power off Procedure 1 While pushing down the two blue release buttons slide the top cover towards the rear of the system until it stops Figure 87 Releasing the top cover 2 Lift...

Page 92: ... the DIMM from its slot 3 Remove the faulted DIMM Figure 89 Removing the DIMM Install the dual inline memory module Procedure 1 Touching only the outside edges of the DIMM align the DIMM with the connector 2 Firmly push the carrier straight down into the connector When the DIMM is fully seated you will hear a snap and feel the connector latches click into place Service Procedures 92 Unity 480 F Un...

Page 93: ... the top cover on the SP assembly Procedure 1 Position the top cover over the SP assembly and align it with the slots in the sides at the rear of the SP assembly Figure 91 Aligning the top cover 2 Pull the top cover forward to secure it in place Service Procedures Install the top cover on the SP assembly 93 ...

Page 94: ...sembly into the chassis until it stops about halfway in Figure 93 Sliding the SP assembly halfway into the chassis 3 Pull the black release tab out completely and slide the rest of the SP assembly back into the chassis The black release tab slides back into the system as it is inserted Service Procedures 94 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

Page 95: ...ng alternating amber and blue 1 hz before continuing Note If you attempt this task before the SP assembly has completed its automatic reboot into Service Mode the attempt to reboot into Normal mode fails Reboot the recently serviced SP assembly into Normal Mode using the procedure that follows Procedure 1 Open Unisphere and select Service then Service Tasks 2 Under the name of the SP assembly wher...

Page 96: ...nd seal the box 2 Ship the failed part to your service provider as described in the instructions that were included with the replacement part 3 Optional For more information about returning customer replaceable parts from Unisphere click Support Replace Disk Drives Power Supplies and Other Parts Return a Part to display the part return instructions If your screen does not show the Return a Part op...

Page 97: ...reen instructions to restore full functionality to Unisphere When placing the primary storage processor into Service Mode Unisphere will become momentarily unresponsive about one minute as the management services transfer over to the other SP 5 Return to cabinet with the system and locate the SP in the DPE from the back of the cabinet 6 Wait until the SP fault LED is flashing alternating amber and...

Page 98: ... is off Remove the SP assembly This procedure describes how to remove a SP assembly from the chassis There are two SP assembliess The top SP assembly is considered to be upside down and mirrors the bottom SP assembly The illustration shows the removal of the bottom SP assembly The procedure for removing the top SP assembly is the same CAUTION Do not remove a SP assembly while the Unsafe to remove ...

Page 99: ...bly The hook disengages from the locking mechanism and the release tab slides out Note The SP assembly comes completely out of the chassis Be prepared to support the SP assembly to avoid dropping it Figure 97 Disengaging the locking mechanism 4 Use the release handle to pull the SP assembly outward enough to grasp the sides with both hands Then with both hands supporting the SP assembly pull the S...

Page 100: ...ver After removing the SP assembly from the rack wait at least 30 seconds or until you hear the internal battery power off Procedure 1 While pushing down the two blue release buttons slide the top cover towards the rear of the system until it stops Figure 99 Releasing the top cover 2 Lift the top cover upward and remove it from the SP assembly Service Procedures 100 Unity 480 F Unity 680 F Unity 8...

Page 101: ...ly the outside edges of the M 2 SSD adaptor remove the M 2 SSD adaptor Figure 101 Removing the M 2 SSD adaptor 4 Identify the faulted M 2 SSD One is labeled DRIVE 0 and the other is labeled DRIVE 1 5 On the faulted M 2 SSD gently pull the handle on the release tab to separate it from the tab holding it in place 6 Pull straight up on the pull tab to free it from the M 2 SSD adaptor 7 Remove the M 2...

Page 102: ...he pull tab to the blue adapter Figure 103 Installing the M 2 SSD into the M 2 SSD adaptor 4 Touching only the outside edges of the M 2 SSD adaptor align the M 2 SSD adaptor with the connector 5 Firmly push the M 2 SSD adaptor straight down into the connector When the M 2 SSD adaptor is fully seated you will hear a snap and feel the connector latches click into place Service Procedures 102 Unity 4...

Page 103: ...bly Procedure 1 Position the top cover over the SP assembly and align it with the slots in the sides at the rear of the SP assembly Figure 105 Aligning the top cover 2 Pull the top cover forward to secure it in place Service Procedures Install the top cover on the SP assembly 103 ...

Page 104: ...sembly into the chassis until it stops about halfway in Figure 107 Sliding the SP assembly halfway into the chassis 3 Pull the black release tab out completely and slide the rest of the SP assembly back into the chassis The black release tab slides back into the system as it is inserted Service Procedures 104 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

Page 105: ...ng alternating amber and blue 1 hz before continuing Note If you attempt this task before the SP assembly has completed its automatic reboot into Service Mode the attempt to reboot into Normal mode fails Reboot the recently serviced SP assembly into Normal Mode using the procedure that follows Procedure 1 Open Unisphere and select Service then Service Tasks 2 Under the name of the SP assembly wher...

Page 106: ...ur service provider as described in the instructions that were included with the replacement part 3 Optional For more information about returning customer replaceable parts from Unisphere click Support Replace Disk Drives Power Supplies and Other Parts Return a Part to display the part return instructions If your screen does not show the Return a Part option contact your service provider for instr...

Page 107: ...e about one minute as the management services transfer over to the other SP 5 Return to cabinet with the system and locate the SP in the DPE from the back of the cabinet 6 Wait until the SP fault LED is flashing alternating amber and blue before continuing to the next task The SP fault LED will flash alternating amber and blue while the SP remains in Service mode and is receiving active power Figu...

Page 108: ...w to remove a SP assembly from the chassis There are two SP assembliess The top SP assembly is considered to be upside down and mirrors the bottom SP assembly The illustration shows the removal of the bottom SP assembly The procedure for removing the top SP assembly is the same CAUTION Do not remove a SP assembly while the Unsafe to remove LED is lit Procedure 1 Rotate the power cable retention ba...

Page 109: ...bly The hook disengages from the locking mechanism and the release tab slides out Note The SP assembly comes completely out of the chassis Be prepared to support the SP assembly to avoid dropping it Figure 111 Disengaging the locking mechanism 4 Use the release handle to pull the SP assembly outward enough to grasp the sides with both hands Then with both hands supporting the SP assembly pull the ...

Page 110: ...ver After removing the SP assembly from the rack wait at least 30 seconds or until you hear the internal battery power off Procedure 1 While pushing down the two blue release buttons slide the top cover towards the rear of the system until it stops Figure 113 Releasing the top cover 2 Lift the top cover upward and remove it from the SP assembly Service Procedures 110 Unity 480 F Unity 680 F Unity ...

Page 111: ... and fillers l Transfer the embedded module l Transfer the internal M 2 boot module l Transfer DIMMs l Transfer internal fans l Transfer the internal battery backup module Remove the internal battery backup module Procedure 1 Remove the internal battery backup module cover 2 Disconnect the internal battery backup module cable from the motherboard by squeezing the white tab and lifting upward 3 Pus...

Page 112: ...battery backup module 5 Remove the cable from the internal battery backup module by squeezing the white tab and lifting upward Install the internal battery backup module Procedure 1 Connect the internal battery backup module cable to the internal battery backup module Service Procedures 112 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

Page 113: ...ownward on the internal battery backup module to lock it into position 4 Connect the internal battery backup module cable to the motherboard Figure 118 Securing the internal battery backup module 5 Install the internal battery backup module cover Service Procedures Transfer parts from the faulted SP assembly to the replacement SP assembly 113 ...

Page 114: ...ng the top cover 2 Pull the top cover forward to secure it in place Figure 120 Securing the top cover Install the SP assembly Procedure 1 Align the pins on the top of the SP assembly with the grooves on the top of the chassis 2 Slide the SP assembly into the chassis until it stops about halfway in Service Procedures 114 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

Page 115: ...re engage the locking mechanism If the black release tab comes out when pulled the locking mechanism is not engaged Rebooting an SP assembly into Normal Mode Before you begin If you removed the SP assembly during the replacement wait about 10 15 minutes after reinserting the SP assembly into the system to allow the SP assembly to fully reboot into Service Mode Ensure that the SP assembly fault LED...

Page 116: ...eed to refresh Unisphere by clicking on the refresh icon next to the Enclosures view If the system health monitor shows the part as faulted contact your service provider Returning a faulted part We appreciate the return of defective material within 5 business days for US returns For International customers please return defective material within 5 10 business days All instructions and material req...

Page 117: ...ration Worksheet This appendix contains a worksheet to collect and record information and to use as a guide to start setting up your storage system Topics include l Configuration worksheet 118 Configuration Worksheet 117 ...

Page 118: ...instructions Online Support Enter the following information related to your Online Support account Item Value Online Support account l Go to support emc com to create your Online Support account l Your username and password will be required for the Unisphere Initial Configuration wizard Connection Utility Enter the following information related to the system management address Item Value Storage s...

Page 119: ...ard walks you through the initial set up of Unisphere and prepares the system for use The first time the wizard launches you will need to access the End User License Agreement EULA and install Unisphere licenses Use the following list of screens and related actions as a guide to the initial configuration process Screen Name Action Copyright Accept the EULA Unisphere Password Set the Unisphere admi...

Page 120: ...assword EMC Support Credentials Enter your EMC Online Support username and password Customer Information Enter your customer contact information including name email and office phone number EMC Support will use this information to get in contact with you in response to an issue EMC Secure Remote Services Enable and configure EMC Secure Remote Services ESRS to send system information to EMC and exp...

Page 121: ...ndling replaceable units Review these safety considerations before replacing any parts to avoid damage to your system l Handling replaceable units 122 l Standard touch point colors 125 Safety precautions for handling replaceable units 121 ...

Page 122: ...rials you will need l Once servicing begins avoid moving away from the work site otherwise you may build up an electrostatic charge l Use ESD anti static gloves or an ESD wristband with strap If using an ESD wristband with a strap n Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet rack or enclosure n Wrap the ESD wristband around your wrist with the metal button a...

Page 123: ... order to thermally stabilize and prevent condensation Table 11 on page 123 helps you determine the precise amount of stabilization time required Table 11 Hardware acclimation times systems and components If the last 24 hours of the TRANSIT STORAGE environment was this and the OPERATING environment is this then let the system or component acclimate in the new environment this many hours Temperatur...

Page 124: ...amage before attempting its installation l A sudden jar drop or even a moderate vibration can permanently damage some sensitive replaceable units l Do not remove a faulted replaceable unit until you have the replacement available l When handling replaceable units avoid electrostatic discharge ESD by wearing ESD anti static gloves or an ESD wristband with a strap For additional information refer to...

Page 125: ...acking material to return the faulted part Standard touch point colors Touch points are component locations where you can l Grip the hardware to remove or install a component l Open or close a latch l Turn a knob to open close or adjust a component Standard touch point colors are terra cotta orange or blue Note Within this documentation the color orange is used instead of terra cotta for simplicit...

Page 126: ...Table 12 Standard touch point colors continued Touch point color Description Safety precautions for handling replaceable units 126 Unity 480 F Unity 680 F Unity 880 F Installation and Service Guide ...

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