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Dell EMC E67S, Installation And Service Manual

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Dell EMC E67S Installation And Service Manual Download Page 90

Figure 84. Opening the card holder on the expansion card riser

2. Hold the expansion card by the edges and pull the card until the card edge connector disengages from the expansion card

connector on the riser.

NOTE:

 The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.

Figure 85. Removing expansion card from the expansion card riser

90

Installing and removing system components

Summary of Contents for E67S

Page 1: ...Dell EMC PowerEdge R6525 Installation and Service Manual Regulatory Model E67S Regulatory Type E67S001 July 2020 Rev A04 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ons to download and install OS drivers 23 Downloading drivers and firmware 24 Chapter 4 Installing and removing system components 25 Safety instructions 25 Before working inside your system 26 After working inside your system 26 Recommended tools 26 Optional front bezel 27 Removing the front bezel 27 Installing the front bezel 27 System cover 28 Removing the system cover 28 Installing the system c...

Page 4: ...0 Removing the rear mounting front PERC module 61 Installing the rear mounting front PERC module 62 System memory 63 System memory guidelines 63 General memory module installation guidelines 65 Removing a memory module 67 Installing a memory module 68 Processor and heat sink 70 Removing a heat sink 70 Removing the processor 71 Installing the processor 73 Installing the heat sink 75 Expansion cards...

Page 5: ...upply unit 116 Hot spare feature 116 Removing a power supply unit blank 117 Installing a power supply unit blank 117 Removing a power supply unit 117 Installing a power supply unit 118 Trusted Platform Module 119 Upgrading the Trusted Platform Module 119 Initializing TPM for users 120 Initializing the TPM 1 2 for users 120 Initializing the TPM 2 0 for users 121 System board 121 Removing the system...

Page 6: ...w menu 141 NIC indicator codes 141 Power supply unit indicator codes 142 Drive indicator codes 144 Using system diagnostics 144 Dell Embedded System Diagnostics 144 Chapter 8 Getting help 146 Recycling or End of Life service information 146 Contacting Dell 146 Accessing system information by using QRL 146 Quick Resource Locator for PowerEdge R6525 system 147 Receiving automated support with Suppor...

Page 7: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ...information about supported drives see the www dell com poweredgemanuals section Topics Front view of the system Rear view of the system Inside the system Locating the Express Service Code and Service Tag System information label Rail sizing and rack compatibility matrix Front view of the system Figure 1 Front view of the 10 x 2 5 inch drive system Table 1 Features available on the front of the sy...

Page 9: ...he secure default access to iDRAC the Information tag also contains the iDRAC secure default password 5 Drive 10 N A Enables you to install drives that are supported on your system For more information about drives see the www dell com poweredgemanuals section Figure 2 Front view of the 8 x 2 5 inch drive system Table 2 Features available on the front of the system Item Ports panels and slots Icon...

Page 10: ...ailable on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health system ID status LED and the iDRAC Quick Sync 2 wireless indicator NOTE The iDRAC Quick Sync 2 indicator is available only on certain configurations Status LED Enables you to identify any failed hardware components There are up to five status LEDs and an overall syste...

Page 11: ...anuals section Left control panel view Figure 4 Left control panel without optional iDRAC Quick Sync 2 indicator Figure 5 Left control panel with optional iDRAC Quick Sync 2 indicator Table 4 Left control panel Item Indicator button or connector Icon Description 1 Status LED indicators N A Indicates the status of the system For more information see the Status LED indicators section 2 System health...

Page 12: ...wer button Indicates if the system is powered on or off Press the power button to manually power on or off the system NOTE Press the power button to gracefully shut down an ACPI compliant operating system 2 USB 2 0 compliant port The USB port is a 4 pin connector and 2 0 compliant This port enables you to connect USB devices to the system 3 iDRAC Direct LED indicator N A The iDRAC Direct LED indic...

Page 13: ...system see www dell com poweredgemanuals section 4 USB 2 0 port 1 This port is USB 2 0 compliant 5 Power supply unit PSU 2 For more information about the PSU configurations see the www dell com poweredgemanuals section 6 VGA port Enables you to connect a display device to the system For more information see the www dell com poweredgemanuals section 7 USB 3 0 port 1 This port is USB 3 0 compliant 8...

Page 14: ...redgemanuals section 3 PCIe expansion card riser slot 2 N A The expansion card riser enables you to connect PCI Express expansion cards For more information about the expansion cards that are supported on your system see www dell com poweredgemanuals section 4 USB 2 0 port 1 This port is USB 2 0 compliant 5 PCIe expansion card riser slot 3 N A The expansion card riser enables you to connect PCI Ex...

Page 15: ...em Item Ports panels or slots Icon Description 1 Power supply unit PSU 1 For more information about the PSU configurations see the www dell com poweredgemanuals section 2 Rear drive module N A Enables you to install drives that are supported on your system For more information about drives see the www dell com poweredgemanuals section 3 USB 2 0 port 1 This port is USB 2 0 compliant 4 PCIe expansio...

Page 16: ...n 5 seconds to enter the BIOS progress mode 10 OCP NIC port optional N A This port supports OCP 3 0 The NIC ports are integrated on the OCP card which is connected to the system board 11 NIC port 2 The NIC ports are embedded on the LOM card that is connected to the system board 12 BOSS S2 card optional N A This slot supports the BOSS S2 module For more information about the ports see the www dell ...

Page 17: ...nc 2 the Information tag also contains the OpenManage Mobile OMM label where administrators can configure monitor and troubleshoot the PowerEdge servers Figure 11 Locating the Express Service Code and Service tag 1 Information tag front view 2 Information tag back view 3 OpenManage Mobile OMM label 4 iDRAC MAC address and iDRAC secure password label 5 Service Tag Express Service Code QRL label The...

Page 18: ...Figure 12 Service information 18 System overview ...

Page 19: ...y matrix For specific information about the rail solutions compatible with your system see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https i dell com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information that is listed below System overview 19 ...

Page 20: ... and their functionalities Rail adjustability ranges for various rack mounting flange types Rail depth with and without cable management accessories Rack types that are supported for various rack mounting flange types 20 System overview ...

Page 21: ...rove the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first configure the network settings based on your network infrastructure The network settings option is set to DHCP by defa...

Page 22: ...s iDRAC through the shared LOM mode if you have opted for a system that has the shared LOM mode enabled Options to log in to iDRAC To log in into the iDRAC Web User Interface open a browser and enter the IP address You can log in to iDRAC as iDRAC user Microsoft Active Directory user Lightweight Directory Access Protocol LDAP user In the login screen displayed if you have opted for secure default ...

Page 23: ...B article at https www dell com support article sln308699 OpenManage Deployment Toolkit www dell com openmanagemanuals OpenManage Deployment Toolkit Dell certified VMware ESXi www dell com virtualizationsolutions NOTE For more information about Installation and How to videos for supported operating systems on PowerEdge system see Supported Operating Systems for Dell EMC PowerEdge systems Options t...

Page 24: ...and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support drivers 2 Enter the Service Tag of the system in the Enter a Dell Service Tag Dell EMC Product ID or Model field and then press Ente...

Page 25: ...System board LOM card and rear I O board Safety instructions NOTE To avoid injury do not lift the system on your own Get others to assist you WARNING Opening or removing the system cover while the system is turned on may expose you to a risk of electric shock CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as author...

Page 26: ...ystem from the rack For more information see the Rail Installation Guide relevant to your rail solutions at www dell com poweredgemanuals 4 Remove the system cover After working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions on page 25 Steps 1 Replace the system cover 2 If applicable install the system into the rack For more information see the Rail Ins...

Page 27: ...bezel package Steps 1 Unlock the bezel 2 Press the release button and disengage the left end of the bezel 3 Unhook the right end and remove the bezel Figure 15 Removing the front bezel Next steps 1 Replace the front bezel Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same Prerequisites 1 Follow the safety guidelines listed in the Safety i...

Page 28: ...llow the safety guidelines listed in the Safety instructions on page 25 2 Power off the system and any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals Steps 1 Using a 1 4 inch flat head or a Phillips 2 screwdriver rotate the lock counterclockwise to the unlock position 2 Lift the release latch until the system cover slides back 3 Lift the cover from the syst...

Page 29: ...nside your system on page 26 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system and slide the system cover 2 Close the system cover release latch 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock clockwise to the lock position In...

Page 30: ...ckplane cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 Steps 1 Slide the backplane cover in the direction of the arrows marked on the drive backplane cover 2 Lift the backplane cover from the system 30 Installing and removing system components ...

Page 31: ...ollow the safety guidelines listed in the Safety instructions on page 25 Steps 1 Align the drive backplane cover with the guide slots on the system 2 Slide the drive backplane cover to the front of the system until the drive backplane cover fits into place Figure 20 Installing the drive backplane cover Installing and removing system components 31 ...

Page 32: ...ntrol panel cable from the connector on the system board 2 Lift the latch and slide the cable out of the clip NOTE Observe the routing of the cable as you remove the right control panel from the system 3 Using the Phillips 1 screwdriver remove the screws that secure the right control panel to the system 4 Holding the cable slide the right control panel out of the system NOTE The numbers on the ima...

Page 33: ...to prevent the cable from being pinched or crimped 4 Using the Phillips 1 screwdriver tighten the screws that secure the right control panel to the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 22 Installing the right control panel Next steps 1 Install the drive backplane cover 2 If removed install the air shroud 3 Follow t...

Page 34: ...do not depict the exact steps The numbers are for representation of sequence Figure 23 Removing the left control panel Next steps 1 Replace the left control panel Installing the left control panel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 Steps 1 Align and slide the left co...

Page 35: ... in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 If installed remove the front bezel 4 Remove the backplane cover 5 If installed remove the air shroud 6 Disconnect the VGA cable from the connector on the system board and open the cable latch 7 Disconnect the right control panel cable from the system board and move it away to...

Page 36: ... If installed remove the front bezel 4 Remove the backplane cover 5 If installed remove the air shroud 6 Disconnect the VGA cable from the connector on the system board 7 Pull the right control panel cable from the clip and move it to clear the path of the see the VGA module screw NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly ...

Page 37: ... the VGA module Next steps 1 Route the VGA cable close the cable latch and connect the VGA cable to the connector on the system board 2 Route and connect the right control panel cable 3 If removed install the air shroud 4 Install the backplane cover 5 If installed install the front bezel 6 Follow the procedure listed in the After working inside your system on page 26 Installing and removing system...

Page 38: ...cedure listed in Before working inside your system on page 26 Steps 1 Hold the edges of the air shroud and lift the air shroud out of the system NOTE The air shroud is required for the standard heat sink configuration For the L type heat sink configuration air shroud is not supported Figure 27 Removing the air shroud 2 For the air shroud on the rear drive module hold the edges of the air shroud an...

Page 39: ...age 25 2 Follow the procedure listed in Before working inside your system on page 26 Steps 1 Align the slot on the air shroud with the standoff on the system 2 Lower the air shroud into the system until it is firmly seated NOTE The air shroud is required for the standard heat sink configuration For the L type heat sink configuration air shroud is not supported Installing and removing system compon...

Page 40: ... module lower the air shroud into the rear drive module until it is firmly seated Figure 30 Installing the air shroud on the rear drive module Next steps 1 Follow the procedure listed in After working inside your system on page 26 40 Installing and removing system components ...

Page 41: ...d high performance silver grade or high performance gold grade fan module is same Figure 31 Removing a cooling fan module WARNING Ensure not to tilt or rotate the cooling fan module while removing from the system Next steps 1 Replace a cooling fan module Installing a cooling fan module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure ...

Page 42: ...e air shroud 2 Follow the procedure listed in After working inside your system on page 26 Drives Removing a drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots Steps Press the release button and slide the drive bla...

Page 43: ... a drive blank Next steps 1 If removed install the front bezel Removing the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 If installed remove the front bezel 3 Using the management software prepare the drive for removal If the drive is online the green activity or fault indicator blinks while the drive is powering off When the drive indic...

Page 44: ...ive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION Combining SAS and SATA drives in the same RAID volume is not supported CAUTION When installing a drive ensure that the adjacent drives are fully installed Inserting a drive carrier and attempting to lock its han...

Page 45: ... the drive carrier release handle to lock the drive in place Figure 36 Installing a drive carrier Next steps If removed install the front bezel Removing the drive from the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 If installed remove the front bezel Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the d...

Page 46: ...ert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 lbf in NOTE If the hard drive or SSD car...

Page 47: ...pending on your system configuration the drive backplanes supported are listed here Table 13 Supported backplane options System Supported hard drives options PowerEdge R6525 3 5 inch x4 SAS SATA backplane 2 5 inch x8 SAS or SATA backplane 2 5 inch x10 SAS SATA or NVMe backplane 2 5 inch x2 SAS SATA NVME rear backplane Installing and removing system components 47 ...

Page 48: ...connector Removing the drive backplane Prerequisites CAUTION To prevent damage to the drives and backplane remove the drives from the system before removing the backplane CAUTION Note the number of each drive and temporarily label them before you remove the drive so that you can reinstall them in the same location NOTE The procedure to remove the backplane is similar for all backplane configuratio...

Page 49: ...ol panel cables from the cable routing clips before removing the backplane NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 42 Removing the drive backplane Next steps 1 Replace the drive backplane Installing the drive backplane Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the proc...

Page 50: ...til the blue release tabs clicks into place NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 43 Installing the drive backplane 3 Route the cables properly through the cable guide and connect the cables to the connector on the system board Tighten the captive screw on the cable guiding latch Next steps 1 Install all the drives 2 If re...

Page 51: ...Cable routing Figure 44 4 x 3 5 inch SAS with one processor and front PERC module Figure 45 4 x 3 5 inch SAS with dual processor and front PERC module Installing and removing system components 51 ...

Page 52: ...Figure 46 4 x 3 5 inch SATA with no PERC module Figure 47 8 x 2 5 inch SAS with front PERC module 52 Installing and removing system components ...

Page 53: ...Figure 48 4 x 3 5 inch SAS with 2 x 2 5 inch SAS rear drives Figure 49 4 x 3 5 inch SAS with 2 x 2 5 inch rear NVMe Installing and removing system components 53 ...

Page 54: ...Figure 50 10 x 2 5 inch SAS with 2 x 2 5 inch SAS rear drives Figure 51 10 x 2 5 inch SAS XGMI 54 Installing and removing system components ...

Page 55: ...Figure 52 10 x 2 5 inch Universal backplane Figure 53 10 x 2 5 inch NVMe backplane 48 mode Installing and removing system components 55 ...

Page 56: ...Figure 54 10 X 2 5 inch NVMe 64 mode Figure 55 10 X 2 5 inch SAS with 2 x 2 5 inch SAS rear drive 56 Installing and removing system components ...

Page 57: ...5 inch NVMe RAID Rear drive module Removing the rear drive module Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 Installing and removing system components 57 ...

Page 58: ...r drive module Next steps 1 Replace the rear drive module Installing the rear drive module Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the air shroud Steps 1 Align the rear drive module with the guide on the system board 2 Lower the rear drive module and slide till it cl...

Page 59: ...ctions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 Remove the drive backplane cover 4 If installed remove the air shroud 5 Disconnect all the cables observe the cable routing Steps 1 Using a Phillips 2 screwdriver loosen the captive screws on the front PERC module 2 Pull the front PERC module to disengage from the connector on the drive backplane ...

Page 60: ...remove the air shroud 5 Route the cable properly to prevent the cable from being pinched or crimped Steps 1 Connect the PERC cable to the front PERC module 2 Align the front PERC module at an angle until the tray touches the slot in the system 3 Press the front PERC module connector with the connector on the drive backplane until firmly seated 4 Using a Phillips 2 screwdriver tighten the captive s...

Page 61: ...ns on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 Remove the drive backplane cover 4 If installed remove the air shroud 5 Remove the drive backplane 6 Disconnect all the cables observe the cable routing Steps 1 Using a Phillips 2 screwdriver loosen the captive screws on the front PERC module 2 Slide the front PERC module to disengage from the connect...

Page 62: ...r 4 If installed remove the air shroud 5 Remove the drive backplane 6 Route the cable properly to prevent the cable from being pinched or crimped Steps 1 Align the connectors on the front PERC module with the connectors on the drive backplane 2 Slide the front PERC module until the module is connected to the drive backplane 3 Using a Phillips 2 screwdriver tighten the captive screws on the front P...

Page 63: ... system on page 26 System memory System memory guidelines The PowerEdge R6525 system supports DDR4 registered DIMMs RDIMMs and Load Reduced DIMM LRDIMMs System memory holds the instructions that are started by the processor Your system memory is organized into eight channels per processor two memory sockets per channel 16 memory sockets per processor and 32 memory sockets per system Installing and...

Page 64: ...d A13 Processor 2 Slots B6 and B12 Slots B5 and B11 Slots B2 and B10 Slots B1 and B9 Slots B8 and B16 Slots B7 and B15 Slots B4 and B14 Slots B3 and B13 Table 15 Supported memory matrix DIMM type Rank Capacity DIMM rated voltage and speed Operating Speed 1 DIMM per channel DPC 2 DIMMs per channel DPC RDIMM 1 R 8 GB DDR4 1 2 V 3200 MT s 3200 MT s 2933 MT s 2 R 16 GB 32 GB 64 GB DDR4 1 2 V 3200 MT s...

Page 65: ...rocessor allowed Dual processor Start with processor1 Processor 1 and processor 2 population should match Optimizer Independent channel population order A 1 B 1 A 2 B 2 A 3 B 3 A 4 B 4 A 5 B 5 A 6 B 6 A 7 B 7 A 8 B 8 Odd amount of DIMMs per processor is allowed DIMMs must be populated identically per processor Populate all the sockets with white release tabs first followed by the black release tab...

Page 66: ...h the preferred interleaving BIOS shows a warning message UEFI0391 NOTE System is functional when UEFI0391 message is displayed However the system may not be configured for optimal performance NPS system optimization Optimal system configuration is dependent on the processor model memory configuration and NPS settings Match the memory configuration with the NPS settings available for the processor...

Page 67: ...nnels is not populated is not interleaved There is no alternate as all configurations can be mapped into this mode NPS2 Four channel interleaving This interleaves the four channels on the left or right half of a processor which are channels A B C D and E F G H All four channels require equal memory modules populated Each half or interleave set may have different total memory capacity with respect ...

Page 68: ... the memory module away from the system Figure 65 Removing a memory module Next steps 1 Replace the memory module Installing a memory module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 If installed remove the air shroud WARNING The memory modules are hot to touch for some t...

Page 69: ...l the ejectors firmly click into place When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed Figure 66 Installing a memory module Next steps 1 If removed install the air shroud 2 Follow the procedure listed in After working inside your system on page 26 3 To verify if the memory m...

Page 70: ...t sink is similar The image shows L type heat sink configuration system Steps 1 Using a Torx T20 screwdriver loosen the captive screws in the order that is mentioned on the heat sink a Partially loosen the captive screws 1 and 2 approximately 3 turns b Partially loosen the captive screws 3 and 4 approximately 3 turns c Loosen the captive screws 1 and 2 completely d Loosen the captive screws 3 and ...

Page 71: ...d the CMOS battery loss or CMOS checksum error is displayed during the first instance of powering on the system after the processor or system board replacement which is expected To fix go to set up option to configure the system settings Steps 1 Using a Torx T20 screwdriver loosen the screws to release the force plate The sequence to loosen the screws is 3 2 and 1 NOTE The screw numbers are marked...

Page 72: ...ng the rail frame 3 Holding the blue tab on the processor tray slide the tray out of the rail frame Figure 70 Removing the processor tray Next steps 1 Replace the processor 72 Installing and removing system components ...

Page 73: ...re working inside your system on page 26 3 Remove the heat sink Steps 1 Holding the blue tab on the processor tray slide the tray into the processor socket rail frame until firmly seated Figure 71 Placing the processor tray into the rail frame 2 Push the rail frame down until the blue latches lock into place Installing and removing system components 73 ...

Page 74: ...fully threaded the socket is then actuated The three screws are tightened to a torque value of 12 0 1 2 lbf in NOTE The screw numbers are marked on the force plate NOTE Press the force plate while tightening the screws to avoid tilting of the processor cover out of the processor socket Figure 73 Securing the force plate 74 Installing and removing system components ...

Page 75: ...ar The image shows L type heat sink configuration system Steps 1 If you are using an existing heat sink remove the thermal grease on the heat sink by using a clean lint free cloth NOTE For a new heat sink the thermal paste is preapplied to the heat sink Remove the protective cover and install the heat sink 2 Use the thermal grease syringe included with your processor kit to apply the grease in a t...

Page 76: ... the procedure listed in the After working inside your system on page 26 Expansion cards and expansion card risers NOTE A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing It does not prevent your system from turning on However if a F1 F2 pause occurs with an error message see Troubleshooting expansion cards section in the Dell EM...

Page 77: ...expansion cards should be installed in the card priority and slot priority order Table 20 Configuration 0 No riser Card type Slot priority Maximum number of cards Broadcom OCP 25 Gb Internal Slot 1 QLogic OCP 25 Gb Internal Slot 1 Mellanox OCP 25 Gb Internal Slot 1 Intel OCP 10 Gb Internal Slot 1 Broadcom OCP 10 Gb Internal Slot 1 QLogic OCP 10 Gb Internal Slot 1 Broadcom OCP 1 Gb Internal Slot 1 ...

Page 78: ...nternal Slot 1 Broadcom OCP 1 Gb Internal Slot 1 Intel OCP 1 Gb Internal Slot 1 SolarFlare OCP 25 Gb Internal Slot 1 Table 22 Configuration 2 R2a R3a Card type Slot priority Maximum number of cards Dell BOSS Adapter 2 1 3 1 T4 GPU Nvidia 2 1 3 3 Mellanox NIC 100 Gb 2 1 3 3 Intel NIC 25 Gb 2 1 3 3 Mellanox NIC 25 Gb 2 1 3 3 Broadcom NIC 25 Gb 2 1 3 3 QLogic NIC 25 Gb 2 1 3 3 Emulex HBA FC32 2 1 3 3...

Page 79: ... Slot 1 QLogic OCP 10 Gb Internal Slot 1 Broadcom OCP 1 Gb Internal Slot 1 Intel OCP 1 Gb Internal Slot 1 SolarFlare OCP 25 Gb Internal Slot 1 Table 23 Configuration 4 R1a R4c R4d Card type Slot priority Maximum number of cards Dell BOSS Adapter 2 1 1 T4 GPU Nvidia 2 1 2 Mellanox NIC 100 Gb 2 1 2 Intel NIC 25 Gb 2 1 2 Mellanox NIC 25 Gb 2 1 2 Broadcom NIC 25 Gb 2 1 2 QLogic NIC 25 Gb 2 1 2 Emulex ...

Page 80: ...ategory Card Priority Slot Priority CRD GRPHC NVIDI T4 1 6GB 70W V2 Nvidia GPU 100 Not supported CRD GRPHC NVIDIA T4 16GB 70W L Nvidia GPU 200 2 1 3 ASSY CRD CTL H745 4 GB FPERC V2 INVENTEC Front PERC 300 INT ASSY CRD CTL H745 4 GBNV FPERC INVENTEC Front PERC 400 INT ASSY CRD CTL H345 F PERC V2 FOXCONN Front PERC 500 INT ASSY CRD CTL H345 F PERC FOXCONN Front PERC 600 INT PWA CTL HBA345 FRO NT FOX...

Page 81: ... 57414 FH Broadcom NIC 25Gb 2900 Not supported CRD NTWK PCIE DP 25 G 57414 LP Broadcom NIC 25Gb 3000 2 1 3 CRD NTWK QLGC FH 2 5G 2P S28 QLogic NIC 25Gb 3100 Not supported CRD NTWK QLGC LP 2 5G 2P S28 QLogic NIC 25Gb 3200 2 1 3 CRD CTL FC32 2P LPE 35002 EMLX Emulex HBA FC32 3900 Not supported CRD CTL FC32 2P LPE 35002 EMX L Emulex HBA FC32 4000 2 1 3 CRD CTL EMLX FH FC 32 1P S28 Emulex HBA FC32 410...

Page 82: ...tel NIC 10Gb 6200 Not supported CRD NTWK 10GBT INT EL LP V2 Intel NIC 10Gb 6300 2 1 3 CRD NTWK PCIE DP 10 G 57416 FH Broadcom NIC 10Gb 6400 Not supported CRD NTWK PCIE DP 10 G 57416 LP Broadcom NIC 10Gb 6500 2 1 3 CRD NTWK QLGC FH 1 0G 2P BT QLogic NIC 10Gb 6600 Not supported CRD NTWK QLGC LP 1 0G 2P BT QLogic NIC 10Gb 6700 2 1 3 CRD NTWK INTL FH 10 G 2P BT Intel NIC 10Gb 7000 Not supported CRD NT...

Page 83: ...CP 10Gb 9400 INT CRD NTWK INTL OCP3 10G 2P BT Intel OCP 10Gb 9500 INT CRD NTWK INTL OCP3 10G 4P SF Intel OCP 10Gb 9700 INT CRD NTWK BCME OCP 3 10G 2P SF Broadcom OCP 10Gb 9800 INT CRD NTWK QLGC OCP 3 10G 4P BT QLogic OCP 10Gb 9900 INT CRD NTWK QLGC OCP 3 10G 4P SF QLogic OCP 10Gb 10000 INT CRD NTWK BRCM OC P3 1G 4P BT Broadcom OCP 1Gb 10100 INT CRD NTWK INTL OCP3 1G 4P BT Intel OCP 1Gb 10200 INT A...

Page 84: ...VME 3 2 HH HL PM1735 SAMSUNG PCIE SSD 12200 2 1 3 KIT CRD NVME 3 2 HH HL PM1735 O SAMSUNG PCIE SSD 12300 2 1 3 KIT CRD NVME 6 4 HH HL PM1735 SAMSUNG PCIE SSD 12400 2 1 3 KIT CRD NVME 6 4 HH HL PM1735 O SAMSUNG PCIE SSD 12500 2 1 3 KIT CRD NVME 750GB HHHL P4800X INTEL PCIE SSD 12600 2 1 3 KIT CRD NVME 375GB HHHL P4800X INTEL PCIE SSD 12700 2 1 3 CRD CTL PCIE 375GB HHHL P4800X INTEL PCIE SSD 12800 2...

Page 85: ...e riser connector on the system board NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 77 Removing the expansion card riser Riser 2 3 For Riser 3 press the blue button on the riser and lift the expansion card riser from the riser connector on the system board Installing and removing system components 85 ...

Page 86: ...r 3 4 For Riser 4 press the blue tab on the riser and holding the touch point lift the expansion card riser from the riser connector on the system board Figure 79 Removing the expansion card riser Riser 4 86 Installing and removing system components ...

Page 87: ... If removed install the expansion cards into the expansion card risers Steps 1 Holding the edges or the touch points align the holes on the expansion card riser with the guides on the system board 2 Lower the expansion card riser into place and press the touch points until the expansion card riser connector is fully seated on the system board connector Figure 80 Installing the expansion card riser...

Page 88: ...Figure 81 Installing the expansion card riser Riser 2 Figure 82 Installing the expansion card riser Riser 3 88 Installing and removing system components ...

Page 89: ...for the card Removing expansion card from the expansion card riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 If applicable disconnect the cables from the expansion card Steps 1 Pull and lift the expansion card retention latch lock to open NOTE Pull the black card hold...

Page 90: ...the card until the card edge connector disengages from the expansion card connector on the riser NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 85 Removing expansion card from the expansion card riser 90 Installing and removing system components ...

Page 91: ...side your system on page 26 3 If installing a new expansion card unpack it and prepare the card for installation NOTE For instructions see the documentation accompanying the card Steps 1 Pull and lift up the expansion card retention latch lock to open 2 If installed remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slot...

Page 92: ...ith the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Close the expansion card retention latch Figure 88 Installing expansion card into the expansion card riser 92 Installing and removing system components ...

Page 93: ...M port Removing the serial COM port Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 Steps 1 Lift the expansion card riser and disconnect the serial COM port cable from the connector on the rear I O board 2 Open the latch on the expansion card riser and slide the serial COM po...

Page 94: ...Steps 1 Open the latch on the expansion card riser and remove the filler bracket from the expansion card riser Riser 3 NOTE For more information about how to remove the filler bracket see the Removing the expansion card from the expansion card riser topic 2 Slide the serial COM port into the expansion card riser 3 Connect the serial COM port cable to the serial port 4 Connect the serial COM port c...

Page 95: ...lines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 If you are replacing the IDSDM module remove the MicroSD cards NOTE Temporarily label each SD card with its corresponding slot number before removal Reinstall the SD cards into the corresponding slots Steps Holding the blue pull tab lift the IDSDM module out of the...

Page 96: ...ollow the procedure listed in Before working inside your system on page 26 Steps 1 Locate the IDSDM connector on the system board To locate IDSDM module see the System board jumpers and connectors section 2 Align IDSDM module with the connector on the system board 3 Press the IDSDM module until it is firmly seated in the connector on the system board 96 Installing and removing system components ...

Page 97: ...ines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 Remove the IDSDM module Steps 1 Locate the MicroSD card slot on the IDSDM module and press the card to partially release it from the slot For more information about the slot location see System board jumpers and connectors section 2 Hold the MicroSD card and remove ...

Page 98: ...ard Port is enabled in System Setup NOTE Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card slot on the IDSDM module Orient the MicroSD card appropriately and insert the contact pin end of the card into the slot To locate IDSDM see the System board jumpers and connectors section NOTE The slot ...

Page 99: ...cedure listed in the Before working inside your system on page 26 3 Remove the BOSS card The BOSS card removal is similar to removing expansion card from the expansion card riser Steps 1 Using the Phillips 1 screwdriver remove the screws securing the M 2 SSD module to the BOSS card 2 Pull the M 2 SSD module to disconnect from the BOSS card connector NOTE The numbers on the image do not depict the ...

Page 100: ... working inside your system on page 26 3 Remove the BOSS card Removing BOSS card is similar to removing expansion card from the expansion card riser Steps 1 Align the M 2 SSD module at an angle with the BOSS card connector 2 Insert the M 2 SSD module until it is firmly seated in the BOSS card connector 3 Using the Phillips 1 screwdriver secure the M 2 SSD module on the BOSS card with the screw 100...

Page 101: ...ion card riser 2 Follow the procedure listed in the After working inside your system on page 26 BOSS S2 card optional Removing the BOSS card filler Prerequisites Follow the safety guidelines listed in the Safety instructions on page 25 Steps Press and pull the BOSS card filler out from the BOSS module bay Installing and removing system components 101 ...

Page 102: ...tall the BOSS card filler Installing the BOSS card filler Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 Steps Align the BOSS card filler with the BOSS module bay and push it into the bay until it clicks into place 102 Installing and removing system components ...

Page 103: ...elines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 Steps 1 Lift the retention latch to release the BOSS S2 card carrier 2 Slide the BOSS S2 card carrier out from the BOSS S2 controller card module Installing and removing system components 103 ...

Page 104: ... from the BOSS S2 card carrier Figure 101 Removing the M 2 SSD 5 Disconnect the BOSS power cable and BOSS signal cable from the system board Using the Phillips 1 screwdriver remove the two M3 x 0 05 x 4 5 mm screws that secure the BOSS S2 controller card module on the BOSS module bay Slide the BOSS S2 controller card module out from the BOSS module bay 104 Installing and removing system components...

Page 105: ...igure 103 Removing the BOSS power cable and BOSS signal cable from the BOSS S2 controller card module 7 Using the Phillips 1 screwdriver remove the M3 x 0 05 x 4 5 mm screw that secures the BOSS cover on the BOSS S2 controller card module Slide the BOSS cover out from the BOSS S2 controller card module Installing and removing system components 105 ...

Page 106: ...ines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 Steps 1 Slide the BOSS cover on the BOSS S2 controller card module Using the Phillips 1 screwdriver secure the BOSS cover on the BOSS S2 controller card module with the M3 x 0 05 x 4 5 mm screw 106 Installing and removing system components ...

Page 107: ...e to the BOSS S2 controller card module 3 Slide the BOSS S2 controller card module into the BOSS module bay until it is firmly seated 4 Using the Phillips 1 screwdriver secure the BOSS S2 controller card module on the BOSS module bay with the two M3 x 0 05 x 4 5 mm screws Connect the BOSS power cable and the BOSS signal cable to the system board Installing and removing system components 107 ...

Page 108: ...e BOSS S2 card carrier 7 Using the Phillips 1 screwdriver secure the M 2 SSD on the BOSS S2 card carrier with the M3 x 0 05 x 4 5 mm screw Figure 108 Installing the M 2 SSD 8 Slide the BOSS S2 card carrier into the BOSS S2 controller card module slot 9 Close the BOSS S2 card carrier release latch to lock the carrier in place 108 Installing and removing system components ...

Page 109: ...facturer s instructions See the Safety instructions that came with your system for more information 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 If applicable disconnect the power or data cables from the expansion cards 4 Remove the expansion card risers Steps 1 To remove the battery ...

Page 110: ...ext steps 1 Install the expansion card risers 2 If applicable connect the cables to one or more expansion cards 3 Follow the procedure listed in After working inside your system on page 26 4 Confirm that the battery is operating properly by performing the following steps a Enter the System Setup while booting by pressing F2 b Enter the correct time and date in the System Setup Time and Date fields...

Page 111: ...mory key are 15 9 mm wide x 57 15 mm long x 7 9 mm high 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 Remove the expansion card risers Steps 1 Holding the blue tag lift the internal USB card to disconnect from the connector on the system board 2 Remove the USB memory key from the inter...

Page 112: ...low the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 Remove the expansion card riser NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Disconnect the i...

Page 113: ...hat you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Align the guides on the intrusion switch module with the standoffs on the system 2 Slide the intrusion switch module into the slot in the system until firmly seated 3 Using a Phillips 2 screwdriver tighten the screw ...

Page 114: ...the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 Remove the expansion card riser Steps 1 Open the blue latch to unlock the OCP card 2 Push the OCP card towards the rear end of the system to disconnect from the connector on the system board 3 Slide the OCP card out of the slot on the system 114 Ins...

Page 115: ...Follow the procedure listed in the Before working inside your system on page 26 3 Remove the expansion card riser Steps 1 Open the blue latch on the system board 2 Slide the OCP card into the slot in the system 3 Push until the OCP card is connected to the connector on the system board 4 Close the latch to lock the OCP card to the system Installing and removing system components 115 ...

Page 116: ...verhead associated with power supply unit PSU redundancy When the hot spare feature is enabled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 percent of the system load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in the sleep state returns to an a...

Page 117: ...ply unit PSU blank only in the second PSU bay 2 Remove the PSU Steps Align the PSU blank with the PSU bay and push it into the PSU bay until it clicks into place Removing a power supply unit Prerequisites CAUTION The system requires one power supply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on 1 Follow the safety ...

Page 118: ... the Safety instructions on page 25 2 For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label 3 Remove the PSU blank Steps Slide the PSU into the PSU bay until the release latch snaps into place 118 Installing and removing system components ...

Page 119: ...gnize the PSU and determine its status The PSU redundancy may not occur until discovery is complete The PSU status indicator turns green to indicate that the PSU is functioning properly Trusted Platform Module Upgrading the Trusted Platform Module Prerequisites NOTE Ensure that your operating system supports the version of the TPM module being installed Ensure that you download and install the lat...

Page 120: ...nector such that the plastic rivet aligns with the slot on the system board 3 Press the plastic rivet until the rivet snaps into place 4 Replace the screw that secures the TPM to the system board Figure 120 Installing the TPM Initializing TPM for users Steps 1 Initialize the TPM For more information see Initializing the TPM for users 2 The TPM Status changes to Enabled Activated Initializing the T...

Page 121: ...ogram before you can access the encrypted data on your drives 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 Remove the following components a Air shroud if installed b Cooling fan modules c Heat sink d Processor e Memory modules f Expansion card risers g IDSDM module if installed h Int...

Page 122: ...m on page 26 3 If you are replacing the system board remove all the components that are listed in the removing the system board section Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Holding th...

Page 123: ...t you perform the following steps a Use the Easy Restore feature to restore the Service Tag See the Restoring the system by using the Easy Restore feature section b If the service tag is not backed up in the backup flash device enter the system service tag manually See the Manually update the Service Tag by using System Setup section c Update the BIOS and iDRAC versions Reenable the Trusted Platfo...

Page 124: ...g information in the System Information screen and compare it with the Service Tag on the system Manually updating Service Tag After replacing a system board if Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this task If you know the system Service Tag use the System Setup menu to enter the Service Tag Steps 1 Turn on the system 2 To enter the Sys...

Page 125: ...cedure listed in the Before working inside your system on page 26 3 Remove the system board Steps 1 Align the connectors and slots on the LOM card or rear I O board with the connector and standoffs on the system board 2 Press the LOM card or rear I O board until firmly seated on the system board connector 3 Using a Phillips 2 screwdriver secure the LOM card or rear I O board to the system board wi...

Page 126: ... 124 Installing the LOM card and rear I O board Next steps 1 Install the system board 2 Follow the procedure listed in After working inside your system on page 26 126 Installing and removing system components ...

Page 127: ...e expansion card riser Power cords Power supplies See Installing a power supply unit Quick sync C70VC PE 8XK5Y OEM SD cards See Installing the MicroSD card TPM See Upgrading the Trusted Platform Module Processor enablement thermal kits See Installing the processor Internal USB 3 0 card C19XC See Internal USB card kit Serial COM port daughter card 626YT See Installing the serial COM port Topics BOS...

Page 128: ...To remove the BOSS blank 1 Power off the system and remove the system cover 2 Using the Phillips 1 screwdriver remove the M3 x 0 05 x 4 5 mm screw that secures the BOSS blank to the PSU Bay Slide the BOSS blank away from the PSU Bay Figure 125 Removing the BOSS blank To install the BOSS blank 1 Power off the system and remove the system cover 2 Slide the BOSS blank on to the PSU bay until it is fi...

Page 129: ... Remove the M 2 SSD To remove the M 2 SSD see removing the BOSS S2 controller card module step 1 to 4 2 Remove the BOSS S2 controller card module To remove the BOSS S2 controller card module see removing the BOSS S2 controller card module step 5 to 6 3 Install the BOSS blank NOTE Removal of the BOSS S2 card carrier does not require the system to be powered off System shutdown is only required when...

Page 130: ...ne and system board 11 Connect all the cables from backplane to the system board For more information on cable connectors sockets and how to route the cables on the system board refer to the figure 10 x 2 5 inch four universal backplane and 10 x 2 5 inch SAS SATA NVMe backplane in the cable routing 12 Install the air shroud 13 Install the drive backplane cover After installing follow the after wor...

Page 131: ...IDSDM kit The IDSDM kit contains one IDSDM card For installation procedure of IDSDM see installing the IDSDM modulesection Figure 127 IDSDM port information Upgrade Kits 131 ...

Page 132: ...ternal USB cardsection Figure 128 Internal USB card port information Serial COM port kit The serial COM port kit contains the components listed in the table Table 28 Serial COM port kit Components Quantity Werial COM port card 1 Cable 1 For installation procedure of the serial COM port see install serial COM port section 132 Upgrade Kits ...

Page 133: ... reset the passwords To install components and cables correctly you must know the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 129 System board jumpers and connectors Table 29 System board jumpers and connectors Item Connector Description 1 IO_RISER3 CPU2 Riser 3 2 Rear I O connector Rear I ...

Page 134: ...GT_CP Right control panel 18 PWRD_EN PWRD_EN Jumpers 19 NVRAM_CLR NVRAM_CLR Jumpers 20 A16 A8 A15 A7 A14 A4 A13 A3 DIMMs for processor 1 channels E F G H 21 FAN_1U7 8 Fan 4 22 CPU1 Processor 1 23 FAN_2U4_1U5 6 Fan 3 24 SL4_CPU1_PA1_XA1 XGMI NVMe connector 4 25 A1 A9 A2 A10 A5 A11 A6 A12 DIMMs for processor 1 channels A B C D 26 SIG_PWR_1 Backplane signal and power 1 27 SL3_CPU1_PB1_XB1 XGMI NVMe c...

Page 135: ...m password and a setup password The password jumper enables or disables password features and clears any password s currently in use Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due ...

Page 136: ...mper on the system board from pins 4 and 6 to pins 2 and 4 9 Replace the system cover 10 Reconnect the system to the electrical outlet and power on the system and all the attached peripherals 11 Assign a new system and or setup password 136 Jumpers and connectors ...

Page 137: ...ator turns solid amber if there is a drive error Check the System Event Log to determine if the drive has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the drives are configured in a RAID array restart the system and enter the host adapter configuration utility program Temperature indicator The indicator turns solid amber if the system...

Page 138: ...stallation guidelines section System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of the system Figure 131 System health and system ID indicator Table 32 System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indicates that the system is powered on is healthy and system ID mo...

Page 139: ... amber Indicates that the iDRAC Quick Sync 2 hardware is not responding properly Restart the system If the problem persists see the Getting help section iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem You can configure iDRAC Direct by using a USB to micro USB type AB cable which you ...

Page 140: ...s and hold the right button to increase scrolling speed Release the button to stop NOTE The display stops scrolling when the button is released After 45 seconds of inactivity the display starts scrolling 4 LCD display Displays the system information status and error messages or iDRAC IP address Viewing Home screen The Home screen displays user configurable information about the system This screen ...

Page 141: ...tion Table 37 View menu Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC9 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Di...

Page 142: ...serves as an indicator The indicator shows if power is present or if a power fault has occurred Figure 134 AC PSU status indicator 1 AC PSU handle 2 Socket 3 Release latch Table 39 AC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational Blinking amber Indicates an issue with the PSU Not powered on In...

Page 143: ...es an issue with the PSU Not powered on Indicates that the power is not connected to the PSU Blinking green When hot plugging a PSU it blinks green five times at a rate of 4 Hz and powers off This indicates a PSU mismatch due to efficiency feature set health status or supported voltage CAUTION If two PSUs are installed both the PSUs must have the same type of label for example Extended Power Perfo...

Page 144: ... green amber and then powers off Indicates that there is an expected drive failure Blinks amber four times per second Indicates that the drive has failed Blinks green slowly Indicates that the drive is rebuilding Solid green Indicates that the drive is online Blinks green for three seconds amber for three seconds and then powers off after six seconds Indicates that the rebuild has stopped Using sy...

Page 145: ...if your system does not boot Steps 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities Launch Diagnostics 3 Alternatively when the system is booting press F10 select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the...

Page 146: ...ect your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your p...

Page 147: ...nical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist ...

Page 148: ...ion Guide included with your rail solution For information about setting up your system see the Getting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For informati...

Page 149: ...ge Server Administrator For information about installing and using Dell SupportAssist see the Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers ...

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