12
Troubleshooting
This is a basic “common” troubleshooting list. If your problem isn’t solved by those listed, Please
visit our web site
http://www.delkin.com
for FAQs and current information on compatibility issues
as well as the latest software drivers. Or see the back page for contacting Tech Support.
SYMPTOM CAUSE SOLUTION
The “Removable Disk” icon
does not appear in the “My
Computer” window.
The reader was not connected
properly.
The card isn’t inserted fully.
This OS version does not
support USB.
Check all the cable
connections.
Remove and reinsert the card.
Upgrade to a newer OS
version.
There is a yellow exclamation
point next the Reader-11 in
Device Manager (located
under Memory Technology
Drivers).
The driver software may not
have been properly installed
Choose Driver Update, using
the Specify Location option to
select the eFilm Reader-11
folder on the installation CD.
The reader doesn’t appear to
be powered.
Loose or improper cable
connections.
Insufficient power from the
computer.
Check all cable connections
and power cords.
Connect the reader directly
into the computer’s USB
socket.
I’ve just received the dreaded
Windows “Blue Screen”
The card has been removed
while a file is still open on the
card.
The card was removed during
a read/write operation
Recover if possible. But more
than likely you’ll need to
restart Windows.
Wait 5 to 10 seconds after any
activity before removing the
card, or better yet, move data
to the hard disk before
manipulating it.
