Defro Home VITAL 37S, Operating Manual

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17) The Guarantor does not accept liability for inappropriate choice of
product with respect to heated area (e.g. device of too low or too
high power with respect to requirements). It is recommended to
choose a device with cooperation with a design office or the
Guarantor. The Guarantor shall not be liable for loss of data
stored in the equipment and for economic losses and lost profits.
18) The guarantor will refuse realization of Purchaser’s claims
resulting from this document in case when:
a)
will state damage or ripping of leaden seals,
b) identification of product will be impossible (that is conformity
of presented product with document describing the
equipment, replaced or illegible documents),
c) damages resulting from incorrect transport carried out or
ordered by Purchaser,
d) particular components of the equipment were wilfully
replaced with non-genuine, used etc., repairs outside the
authorized service of the Guarantor etc.
e) damages are mechanical, chemical, thermal and they are
not resulting from causes in the sold product.
f) damages concerns wearing parts, especially: screws, nuts,
handles, ceramic and sealing elements,
g) damages resulting from product usage inconsistently with
the operating manual, that is especially when incorrect
equipment operation resulting from lack of chimney draught
or inappropriate power of the equipment,
h) Faults are not significant and do not have impact on the use
value of the product.
19) This warranty does not cover:
a)
products used for business purposes or industrial uses;
b) components of electrical equipment;
c) damages caused by the other connected equipment,
devices or accessories other than these recommended by
the Guarantor.
d) damages occurred as a result action of external impacts,
among other: by action of force majeure;
e) damages caused by animals,
20) Warranty repairs accepted by the Guarantor are carried out free
of charge. The Guarantor may charge the costs related with the
warranty claim only if the claim is not considered, if the
circumstances mentioned in subpara. 17 and 18 above have
been stated.
21) Notification of complaint can be considered positively only in case
of:
a)
keeping the time-limits mentioned in this document;
b) fulfilling the other terms and conditions of the warranty;
c) presentation of product proof of purchase - that is invoice or
fiscal receipt, the other proof of purchase, in compliance
with the regulations;
22) Device installation can be carried out by a person holding general
installation qualifications, but an entry and stamp in the Warranty
Card is required.
23) The device's first start-up, any repairs and other activities, which
are not supposed to be carried out by the User according to the
operating manual, can be carried out only by an authorized
service trained by the Guarantor. Device's first start-up is payable
by the Purchaser.
24) Warranty repair is made in the location when the product is
operated. If the claim applies to part of the product, including
electronic equipment /electronic controller, fan etc. than the given
part should be sent to the Guarantor at his expense. Returning
faulty equipment is a condition to accept the claim and replace
this equipment for free. Not returning the above-mentioned part
within seven (7) working days will be a subject to not accept the
claim and to charge its costs to buyer.
25) Provisions of this document shall not limit, in any way, the rights
resulting from the claim filed based on the statutory guarantee.
The warranty does not affect the other claims of the Purchaser to
which he/she is entitled pursuant to the provisions of law -
including these related to non-compliance with the agreement.
Purchaser can exercise powers from the statutory warranty
regardless of powers resulting from the guarantee. If the
purchaser exercises his powers resulting from the warranty, the
period for execution of powers resulting from the warranty will be
suspended from the date of notice about the defect. This period
will be continued from the date of refusal by the Guarantor about
execution of obligations resulting from the warranty or ineffective
lapse of time for their execution.
26) For matters not covered with this document and the Warranty
Card the provisions of the Civil Code art. 577-581 shall apply.
13.1. WARRANTY CONDITIONS “48H SERVICE”
1) The "48h Service" program covers equipment manufactured by
DEFRO Sp. z o.o. Sp. k.
2) Any complaints are to be made at a sales outlet or directly at the
Company on fax. no. 41 303 80 85, e-mail: serwis@defro.pl, or
by a letter to company’s address.
3) Fault registration can be completed if the Purchaser has a
purchase confirmation and has filled in the Warranty Card
correctly, including a complaint sheet.
4) The DEFRO Sp. z o.o. Sp. k. "48h service" does its best to
remove any faults which make it impossible/difficult for the
equipment to operate within the period of two business days from
the day of fault registration.
5) Fault removal time may be prolonged for reasons not dependent
on DEFRO Sp. z o.o. Sp. k., such as the necessity of replacement
of construction elements, lack of spare parts at the supplier,
adverse weather conditions /force majeure/.
6) Failure to carry out repairs within this period cannot constitute a
ground for any claims against DEFRO Sp. z o.o. Sp. k. and
Authorized Service Partner.
7) To facilitate contact with service, a service hotline for Customers
has been set up: 509 702 720 and 509 577 900. If you call on
these numbers, you will receive necessary information and help
with any service issue.
We kindly inform that possible replacement of equipment
component, with the working one, claimed by the user is not
unambiguous with admission of equipment user’s warranty
claims and does not end the complaint processing procedure.
DEFRO reserves the right to charge the equipment’s user with
component replacement/repair costs, which after expertise/repair
was stated as damaged by the factors independent of the
manufacturer (e.g. short-circuit in electric system, overvoltage,
flooding, mechanical damages not visible to the naked eye etc.)
and which damages were unable to be stated during repairing in
location of equipment operation by the service, within 60 days
from date of carrying out the repair. DEFRO will issue an
appropriate invoice for replacement/repair of the subject
component with enclosed expertise protocol. At the same time,
we inform, that lack of payment for the invoice including the
above-mentioned costs within 14 days from its issuance results
in irrevocable loss of warranty for the used equipment and this
information will be entered into our computer supervision system
for equipment within the warranty period. The date when the bank
account given on this invoice is credited shall be considered as a
day of payment.