Defender SN502-4CH Instruction Manual Download Page 91

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SN502-4CH

Before contacting technical support, please follow the troubleshooting tips below for solutions to common

problems.

No picture/signal

• Make sure your TV/monitor is on the correct video input channel. This is NOT

channel 3. Common terms for this channel is INPUT, AV CHANNEL, LINE 1, LINE

2 and AUX. Please use your TV or VCR manual to correctly identify this channel

• If your camera is connected to a VCR/DVR, make sure that it is properly

connected to your TV/monitor

• Check all connections to make sure they are secure and properly connected

• Check your power supply to ensure that the camera is powered up

• Cup your hands around the front of the camera and look at the LEDs. They

should be glowing red. If they are not, check the power supply

Picture is too bright

•  Make sure your camera is not aimed at direct sunlight
•  Adjust the sunshade by sliding it forwards to block out excess light
•  Make sure nothing is obstructing the CDS sensor on the camera. If the CDS

sensor is blocked, night vision mode will be active and may produce extra light

in your camera’s picture

• Move your camera to another location

Picture is too dark

• If using at night, make sure your camera’s subject is no more than 15ft away

(may vary based on amount of ambient light available)

• If using during the day, your camera may not be getting enough light. Adjust

the sunshade by sliding it backwards to let in more light

• Check the brightness and contrast settings on your TV/monitor
• If your camera is connected to a VCR/DVR, check the brightness and contrast

settings on the VCR/DVR

• Move your camera to another location

Night Vision is

not working

• The night vision turns on automatically when light levels drop. Try the camera in

a pitch black setting. The area that it is in may have too much light and may not

activate the sensor

• Cup your hands around the front of the camera and look at the LEDs. They

should be glowing red. If they are not, check the power supply

CAMERA TROUBLESHOOTING

Toll free telephone:

1.866.946.7828

Email:

[email protected]

Online live web chat:

Visit www.defender-usa.com

Toll free fax:

1.888.771.1701

Summary of Contents for SN502-4CH

Page 1: ...SN502 4CH 1 1 INSTRUCTION MANUAL V1 2 Model SN502 4CH www defender usa com Smart Phone Compatible H 264 DVR Security System 4 Channel DVR w 4 Indoor Outdoor Hi Res NightVision Cameras ...

Page 2: ...or assistance with setup Please contact us via one of the methods below Toll free telephone 1 866 946 7828 For more product information visit www defender usa com Email support defender usa com Online live web chat Visit www defender usa com Toll free fax 1 888 771 1701 Note This is manual version 1 0 for this product you may find updated versions by visiting our website IMPORTANT PLEASE READ ...

Page 3: ...ited to the repair replacement or refund of the purchase price at Defender s option 2 This warranty becomes void if the product shows evidence of having been misused mishandled or tampered with contrary to the applicable instruction manual 3 Routine cleaning normal cosmetic and mechanical wear and tear are not covered under the terms of this warranty 4 The warranty expressly provided for herein is...

Page 4: ... 10 Connecting a PTZ Camera 10 POWERING ON DVR 10 GETTING STARTED 11 Using the Mouse 11 ViewingYour Cameras 11 FUNCTION MENU 12 Function Menu Options 12 MAIN MENU 15 Using the Keyboard 16 Camera Setup 17 Record Setup 19 Network Setup Menu 21 Video Search 25 Devices 27 HDD 28 Alarm Setup 30 PTZ Setup 31 Motion Detection 32 Mobile Setup 33 System Setup 34 Date andTime 34 Password Setup 38 Video Setu...

Page 5: ...de Of your Network 55 Option 1 56 Option 2 57 Testing Port Forwarding 58 IfYou Cannot Connect 59 DDNS Setup 60 Logging into Software 63 ONLINE SOFTWARE 64 Live Mode 65 PTZ Options 66 Other Mouse Options 66 PLAYBACK 67 PLAYING BACK FOOTAGE 68 SETUP 69 NETWORK SETUP MENU 72 MOBILEVIEWING 76 DVRTROUBLESHOOTING 79 DVR SPECIFICATIONS 82 CAMERA MANUAL 84 What s Included 84 Features 84 Wiring Diagram for...

Page 6: ...nual CD 4 port power supply for Cameras 10 x RCA to BNC Connectors Congratulations on your purchase of the SN502 4CH This user friendly system will allow you to monitor and protect your home or business The coaching iMenu makes setting up and using your DVR very easy with helpful information bubbles that appear to assist you The SN502 4CH comes equipped with H 264 compression which allows you to r...

Page 7: ... live or recorded video footage on any Internet accessible computer5 with Internet Explorer 6 Know what is happening at your home or business wherever and whenever you want CustomizeYour Camera Display Picture in picture allows you to view one camera in full screen and two other cameras of your choice in smaller windows simultaneously You can also watch all four cameras at once in quad screen mode...

Page 8: ...gnals so you are only running one wire per camera maximum 180ft cable length per camera is recommended 1 CompatiblewithBlackBerryBold iPhone SymbianandWindowsmobilesmartphonesonly Foranupdatedlistofcompatiblemodelspleasevisit www defender usa com 2 iPhoneisaregisteredtrademarkofAppleInc BlackBerryisaregisteredtrademarkofResearchinMotionLimited Defenderisnotaffiliatedwith BlackBerry iPhone Windowso...

Page 9: ... 13 Function Opens up sub menu 14 Menu Opens up main menu 15 PTZ Opens up PTZ control buttons 16 Enter Button Selection button DVR FRONT 1 VGA Connects toVGA monitor 2 Mouse Connect USB mouse here before power up 3 Audio Input Connects to a microphone and or audio supported camera not included 4 Camera Connect Camera connections for four cameras 5 Power Connection Connect DVR to power source with ...

Page 10: ...cording based on the 24 hour schedule 10 Pause Pauses playback footage and starts stops sequence mode 11 Play Calls up the playback menu 12 Fast Forward Fast forwards through playback footage and allows you to navigate the menu to the right 13 Stop Stops recording and or playback footage REMOTE CONTROL MOUSE 1 Select Click this button to select highlighted object 2 ScrollWheel This wheel has no fu...

Page 11: ...bracket is secured using the included screws for all installations Each camera comes with 60ft of video power wire please make sure that you mount the cameras no more than 60ft from the DVR If longer wiring distance is required 60ft extensions can be purchased DF10W from your local re seller or at www defender usa com We recommend using a surge protected power bar to protect the camera s internal ...

Page 12: ...ower supply D 5 Attach the BNC to RCA connector L to the video inputs J on the back of the DVR 6 Connect the yellow male RCA plug H from the 60 ft cable to the BNC to RCA K connector on your DVR 7 Repeat the above steps for all of the included cameras A B C D H F G E L J K CONNECTING A USB MOUSE It is recommended to connect the included USB mouse before powering on the DVR This will speed up the i...

Page 13: ... 3 Insert the power supply wire into the rear DC 12V port on the DVR After a few seconds the splash screen will appear and the DVR will start up POWERING ON DVR CONNECTING A PTZ CAMERA The SN502 4CH supports a 2 wire RS 485 connection for a PTZ camera to be connected PTZ camera not included Please see the PTZ camera manual for further instructions on required connections and settings Toconnectatwo...

Page 14: ...The included USB mouse makes using the SN502 4CH simple and efficient Using the mouse will make controlling the DVR very similar to using a computer It will allow you to easily click on items to select them and make desired changes The mouse is not necessary for operation MakesurethatthemouseisconnectedtothetopUSBporton thebackoftheDVRbeforepoweringon VIEWINGYOUR CAMERAS By double clicking one of ...

Page 15: ...he DVR use the navigational key pad on the front of the DVR to move and when the option is highlighted press enter To exit press the menu button TheFunctionMenucanbeaccessed3differentways FUNCTION MENU Function Menu FUNCTION MENU OPTIONS Main menu Selecting this accesses the Main menu If the menu is locked you may need to unlock first DEFAULT PASSWORD 123456 Tounlockthemenu Select the area the pas...

Page 16: ...s have this function Directional keys Clicking on the directional arrows moves the camera in the direction of that arrow Tosetupcruise 1 Right click the mouse and open PTZ 2 Select Cruise Set 3 Select the channel that the PTZ camera is connected to The PTZ camera must already be configured 4 Use the directional buttons to adjust the camera to the places you would like the PTZ camera to view in cru...

Page 17: ...eras will then start sequencing through 2 To stop auto sequence double click the screen and you will return to the quad view screen PIP Mode PIP stands for picture in picture This mode allows you to view camera one in full screen and up to two camera channels of your choice as smaller screens in either corner of the screen You must have at least two cameras connected to your DVR for PIP mode to fu...

Page 18: ...ply This button will apply and save changes made to the current menu page 3 Exit To exit the current menu select exit at the bottom of the screen Note Allsubmenushavesomeorallof theaboveoptions Main Menu MAIN MENU Digital Zoom When viewing a camera in full screen mode your function menu gives you an option to zoom in This is good if you would like to get a better view of something that you are mon...

Page 19: ...board s CAMERA SETUP The camera setup menu allows you name each camera adjust where the title of the camera appears on screen adjust the color of each camera turn cameras on and off as well as decide on where the time will be displayed on screen Title This will be the name of the camera that is displayed on screen It is good to name the camera something to reflect what the camera is monitoring Ex ...

Page 20: ...cted camera will appear along with scroll bars to adjust Hue Brightness Contrast and Saturation 2 To adjust each bar make sure it is highlighted in red To turn the settings up and down click and drag the bar in the center 3 Once you have adjusted the color to your liking select apply and then exit to return to the camera menu 4 Repeat for all desired cameras Live Choose whether or not to display a...

Page 21: ...o Sequence When you select AUTOSEQ at the bottom of the screen a separate menu pops up This menu has all the camera channels and sequence times in seconds The time in seconds next to each camera will be how long each camera will stay on the screen while in sequence mode You can choose between OFF and 1 10 seconds for each camera You can adjust the time for each individual camera and all cameras at...

Page 22: ...pixels PAL D1 704x576 HD1 704x288 and CIF 352x288 2 Select apply to save settings Quality Tochangethequalityoftherecordedvideo 1 Highlight the quality you would like to change to Best Good or Normal and press select 2 Select apply to save settings Audio Rec ToturnaudiorecordingOnorOff 1 Select the drop down menu beside Audio Rec 2 Highlight which camera you would like the audio to record from and ...

Page 23: ...ke to set that schedule for Tochangetheschedule 1 At the bottom of the schedule area highlight the type of recording you would like to insert and press select a check mark will appear in the corresponding box Alarm record Red Records only when motion is detected General Record Green Constantly records No Record Transparent Footage will not record at this time 2 In the schedule area scroll to the d...

Page 24: ...ll desired schedules select apply to save settings and exit to exit back to the record setup menu Note Pleasebeaware thatyoumustset ascheduleforeach camera thatis connectedunless youdecidetosetall camerastotheexact sameschedule Schedule Copy Function NETWORK SETUP MENU The network setup menu is your gateway to viewing your footage online This menu holds the information you need to set up on line v...

Page 25: ...orks today do not use static IP addresses If you are unsure of whether you need a static or dynamic IP address please contact your network administrator PPPoE Used for DSL services where individuals connect to a DSL modem It is recommended to store the PPPoE information in the router if the PPPoE information is not stored in the router the DSL modem will need to be configured If you are using a PP...

Page 26: ...te the communication to the DVR It is used as a gateway to the main port The media port should be left as 80 unless port 80 being blocked by your ISP ToChangetheportyouareusing 1 Select the drop down menu next to the port you would like to change and a keyboard will appear 2 Type the port number you would like to use then select enter to close the keyboard The ports cannot be the same number 3 Sel...

Page 27: ...ss This feature is used if you have a Dynamic IP address from your ISP and the IP address is constantly changing ThesetupforDDNSonyourcomputerisinnetworkingguideonPg61 TosetupyourDDNSontheDVR 1 Highlight and select DDNS setup 2 Highlight DDNS and change from OFF to ON 3 Highlight server this should be set to DynDNS Choose your DDNS provider from the list 4 Highlight HOST NAME and press select the ...

Page 28: ...r a particular month you can view times and footage from each day of that month by double clicking on the day in the calendar below 7 The days and times that have Motion Alarm recorded footage stored on them are red in the time schedule 4 The days and times that have General Recording stored on them are green If the time is not red or green it means there was no recording during that time 3 To sea...

Page 29: ...t of all the recordings from that day 5 If you would like to filter out the types of recordings on this list select what type of recording you would like to see from the drop down menu next to the word TYPE You can view only alarm motion recordings only normal recordings or all recordings 6 The list displays the following information from left to right CH The channel with recorded footage Time The...

Page 30: ...ection of the manual Pg 45 To view the backed up footage on a CD DVD follow the basic instructions for your CD DVD player MAIN MENU DEVICES Selecting this menu option opens up a separate sub menu that allows you to select and configure the options for each particular device associated with the DVR The devices include HDD Hard disk drive Alarm Internal alarm functions and an external alarm is not c...

Page 31: ... Free Space Tells you how much space you have available to record on the HDD before all the HDD space is used up Usable RecTime Amount of remaining time available to record HDD Menu Overwrite When the HDD has overwrite enabled it will record over the oldest footage once the HDD fills up instead of stopping the recording this way the DVR is always recording If you want to stop recording when the HD...

Page 32: ...he menu and the DVR will restart FormattingHDDdoesnotchangeanysettings itonlyerasesallyourrecordedfootage USB Format USB format erases anything you have stored on your USB device Before formatting make sure your USB device is connected to the bottom USB port on the back of the DVR ToFormattheattachedUSBdrive 1 Highlight and select the USB Format button 2 A screen will come up asking if you are sur...

Page 33: ...Next to the word Duration highlight and select how long you would like the alarm to sound for when the alarm is triggered 5 Once you have set the alarm settings to your liking select Apply to save your settings Tosetnotifications 1 In the alarm menu go to the notification s you would like HDD LOSS HDD SPACE VIDEO LOSS and select to open the drop down list 2 Highlight and select ON for each functio...

Page 34: ...ile and Symbian operating systems The mobile setup menu allows you to input the user name and password you would be using to view your DVR through your mobile phone It also allows you to adjust which port your phone will be viewing from Port forwarding on the router must be configured for this port for mobile viewing to work Instructions for viewing your DVR through a mobile phone are in the netwo...

Page 35: ...ion detection on off 2 Select On or Off from the drop down list to turn the motion detection on or off for that camera 3 Repeat for all desired cameras 4 Select Apply to save the changes Tochangethesensitivityofmotiondetectionforeachcamera 1 Select the Sensitivity drop down list under to the camera you would like to adjust the motion detection sensitivity 2 Select 1 to 4 from the drop down list to...

Page 36: ... like to adjust the motion detection area and a separate screen will appear with a red mask on the picture and a grid 2 The screen is fully red this is because the DVR is automatically set to detect motion throughout the whole screen 3 To adjust the motion detection area for the desired cameras highlight the squares where you do NOT want motion detected and press select When the area is no longer ...

Page 37: ...video standard Language Eight languages to choose from Available Languages on Pg 40 Info Gives you information about the device software version and the MAC address Maintenance Allows you to adjust auto maintenance reboot system update system and reload all of the default settings MAIN MENU System Setup Menu Date andTime This menu option allows you to adjust the date and time change the format of ...

Page 38: ...ear 2 Type the time in the order of the selected format listed below date format then select enter to close the keyboard 3 Select apply to save your changes 1 Select the scroll bar next to date format and a list will appear 2 Highlight and select the type of date format you would like 3 Select apply to save your changes 1 Select the scroll bar next to time format and a list will appear 2 Highlight...

Page 39: ...elect Apply to save your changes TocustomizetheDVR sdaylightsavingtimeadjustment 1 Select the scroll bar next to DST mode and list will appear 2 Highlight Custom and press select a custom list will appear 3 Adjust the time you want the clock to go back an hour by adjusting the week and month next to start time 4 Adjust the time you want the clock to go forward an hour by adjusting the week and mon...

Page 40: ...n 1 Select the scroll bar next to Password Enable and list will appear 2 Highlight and select On to turn the password enable on 3 Select Apply to save your changes ToChangethePassword You have the option to change the password for user and admin A user will only be able to access the search menu to view saved footage whereas an admin will be able to access anything in the menu Both default passwor...

Page 41: ...eosystem Throughout the world there are two main video systems NTSC and PAL NTSC stands for NationalTelevision System Committee and is used in parts of North America and Japan PAL stands for Phase Altering Line and it is used in European countries The DVR is automatically set to NTSC Tochangethevideosystem 1 Select the scroll bar next to video system and list will appear 2 Highlight the video syst...

Page 42: ...save your settings and exit the menu 4 The system will restart and open with your set language settings System Information This area allows you to view information about your DVR The information you can view consists of The device type The software version The MAC address 0 The MAC address is a unique identifier that is used to identify your DVR It is recommended you do not change the MAC address ...

Page 43: ...he DVR 3 Select system update it should take a few minutes to update everything 4 Once the update is complete your DVR will restart with the new software on it Toloaddefault Loading default settings will restore all settings on your DVR to the default settings except upgrades your passwords and time adjustments 1 Highlight and select load default 2 A screen will appear asking you if you are sure y...

Page 44: ...mes for that date Once you have searched for a particular month you can view times and footage from each day of that month by double clicking on the day in the calendar below 7 The days and times that have Motion Alarm recorded footage stored on them are red in the time schedule 4 The days and times that have General Recording stored on them are green If the time is not red or green it means there...

Page 45: ...If you would like to filter out the types of recordings on this list select what type of recording you would like to see from the drop down list next to the word TYPE You can view alarm normal or all 6 The list displays the following information from left to right CH The channel with recorded footage TIME The time range that the footage was recorded SIZE The size of the file the larger the file th...

Page 46: ... this button will play the footage if it is paused rewinding or fast forwarding or stopped 1 2 1 4 1 8 or normal speed 4 Pause Forward Pressing this button once will pause the playback footage After that each time you press this button the playback footage will move forward a frame and pause again 5 Fast Forward Pressing this fast forwards the footage the more times you press this the faster the f...

Page 47: ...acking up footage directly to your computer Toviewfootagethoughyourcomputer 1 Insert included software CD into disk drive and double click to install the playback software 2 Follow the installation guide until the end 3 Once everything has been successfully installed insert USB device into USB port on computer Make sure USB device has backed up footage on it 4 Open the playback software you instal...

Page 48: ...u must select play from the top menu and then scroll down and select play from there Once play is selected the video will begin to play AnEntireFolder 1 Select File Open Local Disk Find the USB device file 2 Select the file you would like to view and select open 3 Once you have selected open the video does NOT play automatically You must select play 4 To view the footage you must select play To do...

Page 49: ...ncrease Rate Moves the video faster Next Hour Moves video forward an hour if video is over an hour long AllVideo This option does not apply to your DVR Capture Picture This option takes a photo of the screen When you select this option you will be prompted to create a file name and find a save path for the photo Once you do you select save and the photo will be taken and saved under your desired n...

Page 50: ...ops the footage 12 Backward Frame Moves the video back a frame 13 Forward Frame Moves the video forward a frame 14 Rewind Rewinds footage Each time you select the faster the footage will rewind 2x 4x 8x 16x 15 Fast Forward Fast forwards the footage each time you select the faster the footage will fast forward 2x 4x 8x 16x To go back to normal viewing select the bar in the middle 16 Max Min Pressin...

Page 51: ...ou would like the avi footage to save and select OK Once everything has saved properly a screen will appear and notify you To view the footage open it with an avi compatible video player PLAYBACK Setting Menu FOR ADVANCED USERS ONLY The settings menu allows you to change functioning of the software Within this menu option you can adjust the parameters find and play specific footage to play if you ...

Page 52: ... the settings menu 2 Move the bar along the line to make the Brightness Contrast Hue and Saturation settings higher or lower 3 When the settings are adjusted to your liking select OK Help Menu The help menu option allows you to view what the software you are using is called as well as see which version you are using If more updated versions are available they can be downloaded from www defender us...

Page 53: ...Internet Explorer The version of I E will be displayed A genuine and fully updated version ofWindows XP Vista or newer Note ThecomputerandDVRneedtobeconnectedtothesamerouterforinitialsetup Acomputerwill notalwaysbenecessaryatthelocationtoviewtheDVR 1 Power off the DVR by removing the power cable from the back of the DVR 2 Connect the included network cable to the back of the DVR in the Ethernet po...

Page 54: ...PPEARHERE NETWORK GUIDE Finding your DVR s IP Address By default the DVR IP mode is set to DHCP This means the DVR will automatically retrieve an IP address from the router that it is connected to Unless your network requires a static IP address leave the DVR IP mode set as DHCP Note IfyourrouterdoesnotsupportDHCP contactyournetworkadministratortosupplyyouwith theproperIPinformation IftheDVRneedst...

Page 55: ...OMPT or ENABLED Download unsigned ActiveX controls PROMPT Initialize and script ActiveX controls not marked as safe PROMPT Run ActiveX controls and plug ins ENABLE Script ActiveX controls marked as safe for scripting ENABLE Ifthisisanoption Allow automatic prompting for file and code downloads ENABLE 6 Click OK 7 Click apply 8 Close the options window Thismethodneedstobedoneoneverycomputeryouwisht...

Page 56: ...DVR to be downloaded and the DVR to be viewed on the computer 10 Click Apply 11 Click OK TheIPaddressusedintheexampleaboveisforinternal networkviewing IfyouaretryingtoaccesstheDVRfroma remotelocationyouwilladdthe ExternalIPAddress tothe trustedsiteslist SeeFindingyourExternalIPAddress ViewingYour DVR onYour Computer Now that the computer is prepared to install the necessary ActiveX changes listed ...

Page 57: ...will be a yellow information bar that pops up below the address bar in Internet Explorer Click on the yellow information bar and then select InstallThis Add on for All Users onThis Computer Please be patient as the installation process can take 1 2 minutes If your ActiveX settings are set correctly you will see the following dialogue box Click RUN Once everything has installed and loaded you will ...

Page 58: ... www portforward com BEFOREYOU BEGIN PORT FORWARDINGYOUWILL NEED The DVR connected to a router Your computer hooked up to the same network router as the DVR The brand and model number of your router this is usually located on the back or bottom of the router Internet Explorer 6 0 or higher The Internal IP address of your DVR The port and web port numbers that the DVR is programmed to run off of To...

Page 59: ... routers Select the router most similar to yours 3 Once selected another program will appear in a separate screen select the get started icon in the bottom left corner 4 Make sure the volume is at a reasonable listening level on your computer and follow the instructions given in the appear window 5 Once you have completed port forwarding seeTESTING PORT FORWARDING on Pg 59 Select your DVR SN502 4C...

Page 60: ... any type of system as the instructions for port forwarding are similar for all products 6 Follow the step by step instructions for your router on www portforward com Be sure to use the set ports on the DVR Default Port 80 and 9000 The instructions will walk you through the port forwarding process from start to finish Your router may require a user name and password if you do not know this you may...

Page 61: ...it you will see a box saying what port 6 In the box put the port numbers you set the DVR to The default ports are 80 and 9000 you have to forward both please make sure you check both ports 7 Click the check button and scroll down 8 You will see a message that tells you that it can successfully see your port This means you have successfully port forwarded 9 If you receive an error message please vi...

Page 62: ...t port forwarding up correctly A pop up blocker is preventing the ActiveX controls from prompting you to install Your router is blocking your computer from using the external IP address from the same network as the DVR Try connecting to the External IP Address from a computer that is not connected to the same network Port 80 is being blocked by your ISP Internet Service Provider Try changing the H...

Page 63: ... name and password that you use for the DynDNS account you will create in the following pages Fill out DDNS setup with DYNDNS account information TOVIEW ONLINE SOFTWARE USING EXTERNAL IP ADDRESS 1 Open your Internet Explorer and type in www whatsmyip org and press enter This will direct you to a website that lists your external IP address on the top of the page Write down your external IP address ...

Page 64: ...an be left blank unless you would like to enter it 5 Read and agree to the acceptable use policy by checking the box and click Create Account 6 An account verification email will be sent to the email address you supplied You will need to follow the instructions listed on DNYNDS org in order to complete the account activation The next page has information about creating your host name DynDNS home p...

Page 65: ...family name or your business name as long as it is easy to remember 6 Choose a domain name from the drop down menu We recommend using dyndns org 7 In the IP address field type in the external IP address that your DVR is connected to 8 Leave all of the other options as they are and click Create New Host 9 Follow on screen instructions to activate and view your free DDNS host name 10 Be sure to inpu...

Page 66: ...in your account s host name in Internet Explorer If you didn t create an account you can use your external IP address in Internet Explorer if on a different computer or your DVR s internal IP address in Internet Explorer if on a computer connected to the same router Before you view the online software you are asked to login with a password you can use the admin or user password and the footage wil...

Page 67: ...ings for more cameras as other DVRs may come with more camera channels Default To restore all settings to the default settings select the Default button on the bottom of the screen Apply To save changes select apply at the bottom of the screen Exit To exit the menu select exit at the bottom of the screen ONLINE SOFTWARE Thisiswhattheonlineviewingsoftwarewilllooklikeinliveview ...

Page 68: ...n Pg 74 4 Capture Pressing this button prompts the DVR to take a snapshot of the screen and automatically save the picture to the selected location on your computer To select a location see Settings on Pg 74 5 Close OpenWindow Selecting this icon closes all the windows in live mode revealing a blank screen Click this icon again to open all windows back up 6 Single ScreenView Selecting this will op...

Page 69: ...to the places you would like the PTZ camera to cruise to and click the load button at each desired position 3 If you select the CLS button the set positions will be cleared 4 Click save once you have set all positions you would like to cruise to 5 To start the PTZ cruise select Cruise to stop the PTZ cruise select Cruise again Whenyourightclickthemouseaseparatemenuappearsandallowsyoutopreformthefo...

Page 70: ...d the channel the footage was recorded on the size of the footage 5 Select the footage you would like to view from this list and double click it to play it 6 If you would like to refresh to the newest footage being recorded select refresh The most recently recorded footage will appear at the bottom of the list Tonarrowdownfootagetosearchthrough 1 Using the scroll lists located under the calendar s...

Page 71: ...deo player devices When selecting this you will be asked to select the video you want converted as well as where you want the video converted to source and destination file Once you have selected the video and save folder select Convert It should take a few moments to convert the footage Once the footage is converted an alert will appear and notify you that the conversion is complete Volume If you...

Page 72: ...ect Apply to save settings TosetyourDVRforschedulerecord 1 Select the drop down menu beside Record Mode 2 Highlight the words TIMER and press select 3 Select apply to save settings Tosetyourrecordschedule This DVR allows you to set different schedules for each channel as well as set what days the DVR will follow the set schedule You can also select if it constantly records or if it only records wh...

Page 73: ...meras days times and settings select apply to save settings ONLINE SOFTWARE Schedule Copy Function Selecting the COPY button will copy one day s schedule and paste it into other days that you specify This is useful if you customize a schedule for a particular day and would like to apply that same schedule to another day Tocopyoneday sschedule toanotherday 1 Select the drop down menu beside the wor...

Page 74: ...no longer shaded in red the area will no longer detect motion 4 Once motion detection areas have been determined exit the screen by right clicking or pressing esc and select apply to save settings Motion Detection This menu option allows you adjust the motion detection settings for each individual camera The settings you can adjust include turning motion on or off adjusting the sensitivity and sel...

Page 75: ...nformation to select should be specified in the PTZ manual 3 Once all the correct information is inputted into the online software select apply to save changes NETWORK SETUP MENU The network setup menu is your gateway to viewing your footage online This menu holds the information you need about your DVR to set up online viewing As you have already set up your networking viewing the network menu ca...

Page 76: ...o www bandwidthplace com and have your bandwidth tested To adjust the bandwidth on your software click on the scroll list next to Internet bandwidth and select the bandwidth of your choice The higher the bandwidth the better the video quality File Save Path You can adjust where the files you capture record and backup will save on your computer Tochangewherethefilesaresaved 1 Click the box next to ...

Page 77: ... DST DST stands for daylight saving time you can adjust the DVR to change its time for you when daylight saving time approaches so you don t have to go back and do it yourself You can also customize when the DVR changes for DST ToturntheDVRdaylightsavingtimeon 1 Select the scroll bar next to DST and list will appear 2 Select On to turn the DST on 3 Select Apply to save your changes TosettheDVRtoad...

Page 78: ...me The available recording time you have left on the HDD in hours SoftVersion This area shows you the software version of the online viewing software Mac Address This is the DVR identification LOGOUT Clicking on this tab logs you out of the online software and DVR viewing When this tab is clicked the software will shut down the screen will refresh and go to the initial user login ONLINE SOFTWARE 5...

Page 79: ...d iTunes account and that you have port forwarded an extra port for mobile viewing MOBILEVIEWING FromyouriPhone 1 Open and run the aplayer application 2 Select the setup icon in the bottom right corner of the screen 3 Fill in the following information Server IP Input your DVR s IP address Port Input the port you forwarded for your mobile setup Ensure that this port is also listed under mobile sett...

Page 80: ... please ensure that you have the blackberry desktop manager installed on your compute and you have port forwarded an extra port for mobile viewing Fromyourcomputer 1 Connect your BlackBerry to your computer and open up the BlackBerry desktop manager 2 Select the Application Loader option from the main menu from there select the Start button for adding removing any applications to your BlackBerry 3...

Page 81: ... open the memory card folder 2 Insert included CD into drive and open up to view files 3 Copy and paste the viewing software onto the phone s memory card or installation folder Host Input your DVR s IP address Port Input the port you forwarded for your mobile setup Ensure that this port is also listed under mobile settings on your DVR User Input the user ID that you have set under the mobile setti...

Page 82: ... Default access point Choose the access point used to access the Internet Server address Input the DVR s External IP address in this section Server Port Insert the set port for the Mobile connection User name Insert the set user name this was specified on the DVR under mobile setup Password Insert the set password this was specified with the user name under mobile setup on the DVR Channel Select t...

Page 83: ...t on it Adjust the sunshade top of camera to let more sun hit the camera My night vision will not turn on I can t see at night Night vision turns on automatically on the cameras when the sensor detects a lack of light If your cameras are in a space with too much light the night vision will not turn on The night vision cameras are made to see 10 15 ft away in the dark If you have the cameras in an ...

Page 84: ...nd each of the cameras Check Camera Setup from the main menu to see if any of the cameras are turned off I have lost video footage This could be from lost footage due to tampering of cameras Make sure to check all connections are secure and set properly This could be because HDD overwrite is enabled This means that once the HDD is full the DVR will begin overwriting the earliest stored footage Try...

Page 85: ...er through the DVR monitoring device if it is working properly Try replacing the batteries in the remote I plugged a mouse into the USB port but it s not working Make sure the mouse is connected to the proper USB port The proper port for the mouse is the top USB port on the back It will be labelled with a mouse icon next to it The DVR keeps beeping There could be video loss HDD loss motion detecti...

Page 86: ...ys Manual Time Schedule Record Motion Refresh Rate 240 IPS for NTSC 200 IPS for PAL Triplex Operations Recording Playback and Network Transmission Remote Control Operation Yes Audio I O 1 RCA Audio Input 1 RCA Audio Output Mono Motion Detection Area 15 x 10 grids per camera for all channels Motion Detection Sensitivity 4 Adjustable variables with precise calculation for motion detection Backup Dev...

Page 87: ...layback mode Key Lock Yes Video Loss Detection Yes CameraTitle Supports up to 8 letters Video Adjustable Hue Color Contrast Brightness Date Display Formats YY MM DD DD MM YY MM DD YY Daylight Saving Yes Power Source DC 12V A Power Consumption 30W OperatingTemperature 100C 400C 500F 1040F Dimensions mm 315 W 52 H 224 L System Recovery System auto recovery after power failure Weight 3 0 lbs ...

Page 88: ...e camera to be desk or wall mountable 6 4 PIN DIN Female Connection connects to male RCA One to Four Power Supply Cable 1 Female 12V Connection 2 Camera Power Supply Ports The One to Four power Supply Cable allows you to plug four cameras into one power source saving you time and space IMPORTANT INFORMATION While this camera is weather resistant it is not waterproof Please do not install it in are...

Page 89: ...e of the ports of the four port power supply D 5 Attach the BNC to RCA connector L to the video inputs J on the back of the DVR 6 Connect the yellow male RCA plug H from the 60 ft cable to the BNC to RCA K connector on your DVR 7 Repeat the above steps for all of the included cameras A B C D H F G E L J K WIRING ADDENDUM To wall mount the camera drill three holes using a 3 16 drill bit and the tem...

Page 90: ...50nm Video Output 4 PIN DIN to RCA TV System NTSC Viewing Angle 60 Degrees Electronic Shutter 1 60 1 100000 sec BLC No AGC Automatic ELC Automatic Line Lock No Iris Control No Gamma Correction 0 45 White Balance Automatic Sun Shield Yes IR Cut Filter No Housing Material Anodized Aluminum Housing Color Black Signal Noise Ratio 48dB Camera Bracket Yes Lens Mount type M12 Pan Tilt Zoom No OperatingTe...

Page 91: ...If the CDS sensor is blocked night vision mode will be active and may produce extra light in your camera s picture Move your camera to another location Picture is too dark If using at night make sure your camera s subject is no more than 15ft away may vary based on amount of ambient light available If using during the day your camera may not be getting enough light Adjust the sunshade by sliding i...

Page 92: ...t extension SP301 C UpgradeyourcameratoahigherresolutionandadvancedUVfilters foraccurateandvibrantcolours SP100 ST Alertallpotentialcriminalsofyoursecurityandhelpdetercrimewith awindowsticker SGN100 Alertallpotentialcriminalsofyoursecurityandhelpdetercrimewith thisdurablealuminumsign You may wish to add to your system and upgrade some components of it Here are some items that can boost the effecti...

Page 93: ...ls Quick Start Guides Specification Sheets Software Updates Firmware Upgrades www defender usa com Disclaimer Defender does not endorse the use of any Defender products for illegal activities Defender is not responsible or liable in any way shape or form for any damage vandalism theft or any other action that may occur while a Defender product is in use by the consumer Model SN502 4CH www defender...

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