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15. Service Return Procedure
If you have questions, want a quick problem diagnosis, or need to
return your unit or a component from your unit:
• Call Decatur Electronics by phoning 800.428.4315 and ask to
speak with a Customer Service Representative .
• Explain to the Customer Service Representative the problem you
are experiencing .
• Based on the information that you provide, the Customer Service
Representative may be able to assist you or you may need to be
referred to one of our Service Providers .
On warranty items Decatur Electronics will pay the freight (up to
$10 U .S .) for shipping the system from the Service Provider to the
customer . Please note that for any shipping charges above the initial
$10 (if you want the package shipped express or next day air) there
will be an additional charge .
If you are referred to a Service Provider and your product is under
warranty then once your product has been received, the Service
Provider will investigate the problem . Once they have diagnosed the
problem they will repair the product and return it to you .
If you are referred to a Service Provider and your unit is not under
warranty then we recommend that you discuss the problem you are
experiencing with the Service Provider and determine if an estimate
is needed . Once your product has been received, the Service Provider
will investigate the problem and you will be sent an estimate of
cost, prior to any repair work being performed . After receiving the
estimate, you can choose from the following options:
1 . Approve the estimate and proceed with repair .
2 . Decline the estimate, and pay an estimate fee and return
shipping .
3 . Discuss other options with the Service Provider .
