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TROUBLESHOOTING
Em50 Series
2. PROBLEM:
My USB to Serial adapter is not showing in the communication port
picker.
SOLUTION:
Enable “Force find all Communication Ports” in the Preferences
menu by going to the Edit menu, clicking Preferences, then the Com-
munication tab, and enabling the check box at the bottom of the
screen. Enabling this option may find other serial ports that are
not available for use by the ECH20 Utility (for example, modems
installed in your computer).
Troubleshooting Direct Connection
3. PROBLEM:
ECH20 Utility tells me it cannot connect to my device.
SOLUTION:
Try one or more of the following three suggestions to make sure
there is a connection to the ECH
2
O device.
1. If you are using the accompanying USB cable, download the
USB driver from www.decagon.com/usb.
Check your serial
port choice. Make sure the Connect Via drop-down menu shows
the name of the COM port you are using to physically connect
to your logger or DataStation. For example, if our logger is
physically connected to COM1, the Connect Via control should
be set to “Direct on COM1 Communication Port” or “Direct
on COM3 Decagon VCA”
2. Check that your serial cable is securely plugged into your logger
or DataStation and your Computer.
3. Make sure your logger has good batteries or your DataStation
is plugged in. Try pressing the reset button on your logger or
DataStation.
Note: Serial and USB Cables can fail. If you suspect your cable may
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