ProCheck
6. Troubleshooting
30
Troubleshooting ECH
2
O Utility
Troubleshooting Serial Connections
PROBLEM
: The ECH
2
O Utility tells me the communica-
tion port I want to use is in use by another application, but
I don’t think any other programs are running.
SOLUTION
: Some PDA synchronization programs mon-
itor serial communication ports. Disable Microsoft’s Ac-
tiveSync or Palm’s HotSync system software while trying to
use the serial port with the ECH
2
O Utility.
PROBLEM
: My USB-to-Serial adapter is not showing in
the communication port picker.
SOLUTION
: Enable “Force find all Communication
Ports” in the
Preferences
Menu by going to the
Edit
Menu,
clicking
Preferences
, then the Communication tab, and en-
abling the check box at the bottom of the screen. Enabling
this option may find other serial ports that are not avail-
able for use by the ECH
2
O Utility (for example, modems
installed in your computer).
PROBLEM
: ECH
2
O Utility tells me it can’t connect to
my ProCheck.
SOLUTION
: Try one or more of the following to make
sure there is a serial connection to you ProCheck.
• Check your serial port choice. Make sure the “Con
-
nect Via” drop-down menu shows the name of the se-
