14
•
When using UTP what is the best way to ensure the system does not suffer from
any interference?
This product is designed to withstand high levels of interference whilst using UTP over
long distances. To further reduce the potential for interference consider the following:
a) Ensuring that the computer and remote monitor are both connected to the same
mains phase.
b) Ensuring that the AC voltage across the mains grounds (at the local PC & remote
monitor) is less than 2V.
c) Using a clean earth system (if your site has one installed).
d) Routing the interconnection cable away from other cables.
e) Trying STP cable if you think noise could be a problem.
•
Is the Voyager suitable for use between buildings?
The Voyager does not have line isolation. Therefore, operation between buildings is not
recommended.
•
Is the Voyager connectable to my network?
The Voyager uses the same cable as your network, but it cannot be connected into your
network in any way.
The Voyager must have dedicated cables in the network.
Connecting other equipment on the same cables as the Voyager voids the
guarantee and may damage the Voyager.
Maintenance and repair
The unit does not contain any user-serviceable parts inside. Any malfunction of the unit
should be reported to a factory-authorised repair centre for service. Any discrepancies
in the operation of the unit according to this manual should be reported to the Technical
Support Department of Daxten Computer Solutions.
Technical support
If you cannot determine the nature of a problem, please call Daxten Computer Solutions
and ask for Technical Support. If possible call from a phone located near the unit we
may be able to solve your problem directly over the phone. If we cannot solve your
problem, and determine that the fault is in the unit, we will issue a Return Material
Authorisation (RMA) number that must appear on the outside of all returned products.
The unit should be double-packed in the original container, insured, and shipped to the
address given to you by our Technical Support representative.
SERVICE INFORMATION
